36 reviews
Terrible quality. Have purchased lots of these refills for the dishmatic handle, so so many have just come clean off as the glue doesn't stick. Contacted support, send proof via email, company initially pretended to care but then stooped responding and did not replace faulty products. Will have to find another brand as quality is bad and also company are terrible to deal with.
I recently contacted Sabco regarding a problem I had with my mop. Sabco has always been my go to for house cleaning products and up to this point I have had no issues with their products. My call was taken late in the day, by a very courteous young… Read more · 1
lady, who took my details to pass on to the relevant department. I received an email from Justine the following day to advise me that a replacement part would be sent. Thank you Sabco for such a high standard of customer service. Your staff need congratulations too, for their commitment to customer satisfaction. Support this fantastic Australian Company, you can't go past Sabco products for quality and durability. Thanks so much Sabco, I will remain a loyal customer.
Follow-up · Replacement working as well as expected, if not better! Replacement was sent within 2 days and fit exactly as it should. Sabco would have to be one of THE BEST companies for customer service. That's why SABCO is always my first choice in cleaning products. Always has been!
I recently had the best interaction with this company and want to tell everyone because to receive such amazing service is very rare and needs to be recognized. I love to keep my house clean and last year I bought the Sabco spin mop from Bunnings. About 8 weeks ago the piece that open and closes the spin snapped and as disappointed as I was I… Read more · 1
went straight out and bought another exactly the same as the broken one. (I love Sabco products and have other pieces in the range.) Then the day before good Friday the same piece broke and I was pretty peeved. Sitting down on Good Friday with my husband and nothing else to do I emailed the feedback section at Sabco, stating my disappointment and made some suggestions as to fixing the issue (not that I'm an engineer) I went about my morning not thinking about it. Within the hour I had an email from Herman the CEO and am having my pieces replaced at no charge. What truly made this experience exceptional was that I got a reply on a public holiday not an automated AI reply but a real reply taking action agreeing with my concerns and offering to replace the broken part of the product free of charge! I think for the times that we live in this is a true testament to a great business, 1. Always putting customers first. 2. Leadership at its best, the CEO, taking on the role of receiving and replying to feedback instead of delegating a task that gives him full oversight into the products they sell, therefore generating a reason to trust that even if the product fails, the manufacturer will look after you as the consumer. 3. It's so rare that we don't have to jump through hoops, fill out forms, argue the point, make formal complaints to have someone take action and this was so very refreshing and restored my faith in humanity (yes over a broken mop) but in today's society it was that most real and meaningful interaction I've experienced as a customer for a while. Thank you Sabco, keep up the amazing customer service, I'm telling everyone.
Regards, Kath
Reviews with attachments
I bought a Sabco Spin Mop set it is a great spin mop and I reached out to Sabco regarding a broken latch and screw on head screw that split. Very happy with the response from Sabco as they are going to send me a new handle that very much. Show reply
I have always been very happy with the quality of Sabco Cleaning products. I recently purchased a Sabco Sponge Mop Refill Premium Quality Natural Cellulose 2 PACK to replace the worn sponges on my two Breeze Mop (4 post) sponge mops. One sponge was installed without any problems, however one of the posts on the second replacement sponge broke off… Read more · 1
as I was inserting it in the hole on the plastic head. I contacted Sabco via their online contact form explaining my predicament and attached two photos one showing the packaging, screw tops and rear of replacement mop, and the second showing a detail of the broken post and the place it broke from. I asked Sabco if they might be able to post me a replacement sponge for the one with the broken post. I picked up a parcel containing a replacement packet Sabco Sponge Mop Refill Premium Quality Natural Cellulose 2 PACK this morning. With kind thanks for their excellent prompt and generous replacement. Libby Lambert.
Sabco (South Australian Brush Company) to the Rescue – I am the proud owner of a Sabco Wide Mouth Mop Bucket. After years and years of flogging the hell out of this bucket, the castor wheels were worn down to a point where they were inhibiting the smooth rolling of the bucket across low pile carpet necessary to transverse from one tiled area to another. Rather than buy a new bucket for the sake of… Read more · 1
three castors wheels, as the rest of the bucket was working perfectly I contacted Sabco seeking directions as to where to obtain replacements castor wheels. Sabco replied that they would supply and send me three castor wheels as replacements. You can’t beat that for after sales service. Go Sabco!
Sabco Mop Bucket (XL Wide Mouth) – After falling down the stairs, my 1 day old mop bucket suffered catastrophic injuries to its wringer. (This was no fault at all of the bucket). After sending an email to the customer service team as Sabco, my bucket was replaced and I was back to mopping floors again using my Sabco bucket in no time. Recommend this mop bucket for super dry mop… Read more · 1
when mopping floors, and great stability of the bucket when wringing. The Australian customer service was fantastic to deal with and had an amazingly quick response to my dilemma. This is the customer service that more Australian companies should provide to its customers. Well done Sabco!
Positive reviews
Enquiry response – I made an inquiry about where to buy replacement casters for my mothers mop bucket , and WOW the team responed with , we are sending out a replacement set of casters . I cant thank Sabco enough made my elderly mother extremely happy . Thanks Sabco . Show reply
Best customer service – Best customer service i have experienced in Australia. They help within hours and sufficient!! Continuing support over a year. Also provided links for products and how businesses have to get products in. Show reply
I don want to live without it – Thank you Sabco for your help. I had been using their Dishmatic for washing up for many years when it started to wear out and bought another but could not understand why the refills constantly broke and obviously did not fit correctly, so one day in frustration I decided to approach Sabco with the problem. They asked for photos if possible… Read more · 1
which I supplied and very quickly answered my email and said they would replace it. Not that it is an expensive item but old hands need all the help they can get and there friendly and positive response to offer and replace it was accepted. So many thanks for excellent customer service and Thank you.
Negative reviews
Brought one of there spray mops, worked great once and once only, does not spray, emailed them had on and only one reply. Gave me a tip on trying to fix it, didn't work and have gone silent. Would not recommend there products or the crappy service. Show details
Re: Multi-Fit Sponge Mop Refill I got one use out of it before the sponge broke away from its support and became unusable. The glue is inferior or insufficient! (I did not leave it sitting in water and this is the second time this has happened). These refills cost a fortune … this is unacceptable! Do better!!
We're sorry to hear this. It's certainly not the experience… Read more
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Sabco broom, dead on arrival – Purchased a "twist and lock" broom ....what an absolute waste of money. The thing is sealed shut - nothing could possible unscrew it. So we are left with a totally useless piece of landfill. Poor quailty product.
Hi Tony, We are sorry to hear this, Can you please send… Read more
Recent reviews
Sabco Rinsen' Wring Gen2 Microfibre mop set – We bought Sabco Rinsen' Wring Gen2 Microfibre mop set from Bunnings, just to discover, that 3 out of 4 handle pieces were missing the tabs, which locks it together, so subsequently the handle just kept falling apart. Called Sabco customer service and was told, that the person who deals with product quality problems is not at work and there is no one else who can help Show details
Hi Peter, Thanks for getting in touch with your feedback,… Read more (+2 replies)
Cannot believe how well it works for such a reasonable price – Bought yesterday 16 November2023, I am so pleased with my Sabco Sweeper bought at Bunnings. I was amazed how much dog hair and dirt it picked up I will use regularly so as to keep vacuuming to a minimum. We are elderly and don’t have a cleaner so the Sabco Sweeper is a great help. Thank You Sabco I have many of your cleaning products and all are very good but this beats them all. Show details · 1
Great service from Sabco – I have a Sabco flat mop with two tanks The mop head had broken and I sent an enquiry through Sabco’s web page. I was delighted that they offered to send me a reolacement mop head by post. It arrived today. Appreciate Sabcos great service and work by Justine MacCarthy their Customer Service Officer. Great service from Sabco! Show reply
What a joke .. ! – On hold for 2 hours and 45 minutes today before call was answered and in that time I washed dog, vacuumed house and had a shower .. no reply emails .. see photos attached of time on phone and plastic mop bucket that exploded .. Had issues in the past and they are the metal mop bucket top when you tip the water out the handle doesn't lock in place… Read more
and water comes out in a flood when yiu tip it up because it releases. I sent vids, photos and everything that time and product is faulty and there must be thousands of them out there and I hope no one got burnt if using hot water not that I do .. Sabco is very very disappointing and substandard products ...
Hi There, I'm very sorry to hear about this disappointing… Read more (+4 replies)
Clean ease flat mop wringer set – I have bought two of these sets for my family. Couldn't be more happy with them. Do the job well and are easy to assemble and use. On another note I have had reason to contact Sabco for information and help. Can I say they were more than helpful and solved my issue quickly. Thankyou Sabco your staff are a credit to your company. Show details · 1
Amazing Customer Service – I have the rinse and wring mop and bucket set which I absolutely love. The reason I am writing this review though is for the amazing after sale service I have continuously received. Their response and delivery of items is very prompt. I will continue to purchase Sabco products. Show details · 1
Sabco were fantastic – Our carpet sweeper had a broken handle, Sabco sent a new one out free of charge. We're so happy that it's fixed and didn't have to buy a new unit Show reply
Good product service – Bought the above's Absorbi Scrub PVA Sponge Mop from Bunnings to clean outdoor tiles - it does a good job. Tried to get the refill for the mop, (couldn't find it & bought a new one) so emailed Sabco to ask where I could purchase refills They have been very helpful, telling me that it should be available at Bunnings but if it was out of stock to "special order" it. Show reply
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Excellent customer service – Thank you to Sabco who provided a replacement mop head for our Rinse N Wring Complete Flat Mop Micro Fibre Set that we love after our mop head broke. We didn't need a whole new set of the mop and bucket. Great positive communication, sent me a replacement head at no cost. Thank you so much!! We have our favourite mop back in action. :) Show reply
Piece of junk broke within 2 weeks promised a new one just got the runaround – Had two weeks and broke absolutely a piece of junk was told I be receiving a new head corresponding with them a waste of time Show details
Hi Michelle, Your part will arrive, we need you to be a… Read more
Sabco Pan Set – This is a reasonably strong product but I find it impractical to use. It does not stand up on its own which makes it clumsy to use. I don't carry the pan around all the time and have to lean it against something, usually a wall, which I don't like and would prefer that it stood up on its own. Show details
Hi Kim, Thank you so much for bringing the problem you… Read more
Fast response to an enquiry – I want to thank Sabco for their prompt response to my query regarding a faulty sponge mob. They replied promptly, explained the problem and replaced the faulty sponges…Many thanks Sabco, I will continue to purchase Sabco products. Show details · 1
Excellent product – We asked for a donation of two brooms to use in our school garden. Sabco donated not only two Bulldozer Brooms, but heaps of extra goodies as well. We could not have received better service. Thank you. Montello Primary School, Burnie, Tasmania. Show details · 1
11/10 for Customer Service! – I've always found Sabco products to be good quality and prefer to buy their stuff when I can. My recent after-sales experience has shown that, even if something goes awry after purchase, they have your back. After I contacted them, Ana - who couldn't possibly be any nicer - called me to better understand my Total XL Mop enquiry and ended up… Read more · 1
supplying a replacement mop head free of charge. This was beyond my expectaions tbh. Well done and thanks Sabco!
Sabco Great Customer service – I purchased a Sabco SuperSwish Duo I could not extend handle so I emailed Sabco direct. Quality control officer Ana contacted me direct by phone, advised me how to open the extension unfortunately it didn’t work. So Ana is sending me out a new extension handle. Ana’s customer service was old school, professional, understanding, polite & she went… Read more · 2
out of her way to rectify my problem. Thank you Ana & Sabco I have been a loyal customer for over 30+ years, to be treated this way over the phone was a breathe of fresh air. Your products are excellent it’s my first issue I have had in my life time, it was sorted with grace, personally (no robot) & professionally within the week.
Thanks again Sabco! Keep up the Awesome work! Janine
Exemplary Customer Service – So refreshing to deal with such a helpful and professional representative in regards to a warranty issue.on a faulty product. Matter was dealt with promptly and I am very pleased with the outcome. Thankyou so much Ana for making this process so easy.. the Representative that I dealt with is a credit to the Sabco brand! Show reply
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Hi Andrew, We're sorry to hear this, we would like to… Read more (+3 replies)