Sabco

I recently contacted Sabco regarding a problem I had with my mop. Sabco has always been my go to for house cleaning products and up to this point I have had no issues with their products. My call was taken late in the day, by a very courteous young… Read more ·  1

lady, who took my details to pass on to the relevant department. I received an email from Justine the following day to advise me that a replacement part would be sent. Thank you Sabco for such a high standard of customer service. Your staff need congratulations too, for their commitment to customer satisfaction. Support this fantastic Australian Company, you can't go past Sabco products for quality and durability. Thanks so much Sabco, I will remain a loyal customer.

Brought one of there spray mops, worked great once and once only, does not spray, emailed them had on and only one reply. Gave me a tip on trying to fix it, didn't work and have gone silent. Would not recommend there products or the crappy service. Show details

The sabco lightning mop is rubbish the handle bent with a bit of pressure won't be buying this product ever again.

Sabco customer service was wonderful. And sent the item need very quickly . A wonderful company and old fashion service. Thankyou sabco. Show reply

Re: Multi-Fit Sponge Mop Refill I got one use out of it before the sponge broke away from its support and became unusable. The glue is inferior or insufficient! (I did not leave it sitting in water and this is the second time this has happened). These refills cost a fortune … this is unacceptable! Do better!!

Love my mop. Fantastic customer service when I emailed regarding a replacement part. Show reply

Brilliant customer service from start to finish. I had a problem with a mop and they replaced it immediately. Thankyou Justine & team. Show reply

Bought a cotton mop from them at Bunnings and it started losing its threads from the first use. Complete waste of money.

Amazing customer service & product! – Amazing customer service! Quick to respond & resolve an issue I had with my mop. Also, the best for cleaning my floors. Show reply

Enquiry response – I made an inquiry about where to buy replacement casters for my mothers mop bucket , and WOW the team responed with , we are sending out a replacement set of casters . I cant thank Sabco enough made my elderly mother extremely happy . Thanks Sabco . Show reply

Sabco broom, dead on arrival – Purchased a "twist and lock" broom ....what an absolute waste of money. The thing is sealed shut - nothing could possible unscrew it. So we are left with a totally useless piece of landfill. Poor quailty product.

Best customer service – Best customer service i have experienced in Australia. They help within hours and sufficient!! Continuing support over a year. Also provided links for products and how businesses have to get products in. Show reply

Sabco Rinsen' Wring Gen2 Microfibre mop set – We bought Sabco Rinsen' Wring Gen2 Microfibre mop set from Bunnings, just to discover, that 3 out of 4 handle pieces were missing the tabs, which locks it together, so subsequently the handle just kept falling apart. Called Sabco customer service and was told, that the person who deals with product quality problems is not at work and there is no one else who can help Show details

I don want to live without it – Thank you Sabco for your help. I had been using their Dishmatic for washing up for many years when it started to wear out and bought another but could not understand why the refills constantly broke and obviously did not fit correctly, so one day in frustration I decided to approach Sabco with the problem. They asked for photos if possible… Read more ·  1

which I supplied and very quickly answered my email and said they would replace it. Not that it is an expensive item but old hands need all the help they can get and there friendly and positive response to offer and replace it was accepted. So many thanks for excellent customer service and Thank you.

Cannot believe how well it works for such a reasonable price – Bought yesterday 16 November2023, I am so pleased with my Sabco Sweeper bought at Bunnings. I was amazed how much dog hair and dirt it picked up I will use regularly so as to keep vacuuming to a minimum. We are elderly and don’t have a cleaner so the Sabco Sweeper is a great help. Thank You Sabco I have many of your cleaning products and all are very good but this beats them all. Show details ·  1

Great service from Sabco – I have a Sabco flat mop with two tanks The mop head had broken and I sent an enquiry through Sabco’s web page. I was delighted that they offered to send me a reolacement mop head by post. It arrived today. Appreciate Sabcos great service and work by Justine MacCarthy their Customer Service Officer. Great service from Sabco! Show reply

Clean ease flat mop wringer set – I have bought two of these sets for my family. Couldn't be more happy with them. Do the job well and are easy to assemble and use. On another note I have had reason to contact Sabco for information and help. Can I say they were more than helpful and solved my issue quickly. Thankyou Sabco your staff are a credit to your company. Show details ·  1

Amazing Customer Service – I have the rinse and wring mop and bucket set which I absolutely love. The reason I am writing this review though is for the amazing after sale service I have continuously received. Their response and delivery of items is very prompt. I will continue to purchase Sabco products. Show details ·  1

Sabco were fantastic – Our carpet sweeper had a broken handle, Sabco sent a new one out free of charge. We're so happy that it's fixed and didn't have to buy a new unit Show reply

Good product service – Bought the above's Absorbi Scrub PVA Sponge Mop from Bunnings to clean outdoor tiles - it does a good job. Tried to get the refill for the mop, (couldn't find it & bought a new one) so emailed Sabco to ask where I could purchase refills They have been very helpful, telling me that it should be available at Bunnings but if it was out of stock to "special order" it. Show reply

Excellent customer service – Thank you to Sabco who provided a replacement mop head for our Rinse N Wring Complete Flat Mop Micro Fibre Set that we love after our mop head broke. We didn't need a whole new set of the mop and bucket. Great positive communication, sent me a replacement head at no cost. Thank you so much!! We have our favourite mop back in action. :) Show reply

Piece of junk broke within 2 weeks promised a new one just got the runaround – Had two weeks and broke absolutely a piece of junk was told I be receiving a new head corresponding with them a waste of time Show details

Sabco Pan Set – This is a reasonably strong product but I find it impractical to use. It does not stand up on its own which makes it clumsy to use. I don't carry the pan around all the time and have to lean it against something, usually a wall, which I don't like and would prefer that it stood up on its own. Show details

Fast response to an enquiry – I want to thank Sabco for their prompt response to my query regarding a faulty sponge mob. They replied promptly, explained the problem and replaced the faulty sponges…Many thanks Sabco, I will continue to purchase Sabco products. Show details ·  1

Excellent product – We asked for a donation of two brooms to use in our school garden. Sabco donated not only two Bulldozer Brooms, but heaps of extra goodies as well. We could not have received better service. Thank you. Montello Primary School, Burnie, Tasmania.  Show details ·  1

11/10 for Customer Service! – I've always found Sabco products to be good quality and prefer to buy their stuff when I can. My recent after-sales experience has shown that, even if something goes awry after purchase, they have your back. After I contacted them, Ana - who couldn't possibly be any nicer - called me to better understand my Total XL Mop enquiry and ended up… Read more ·  1

supplying a replacement mop head free of charge. This was beyond my expectaions tbh. Well done and thanks Sabco!

Sabco Great Customer service – I purchased a Sabco SuperSwish Duo I could not extend handle so I emailed Sabco direct. Quality control officer Ana contacted me direct by phone, advised me how to open the extension unfortunately it didn’t work. So Ana is sending me out a new extension handle. Ana’s customer service was old school, professional, understanding, polite & she went… Read more ·  2

out of her way to rectify my problem. Thank you Ana & Sabco I have been a loyal customer for over 30+ years, to be treated this way over the phone was a breathe of fresh air. Your products are excellent it’s my first issue I have had in my life time, it was sorted with grace, personally (no robot) & professionally within the week.

Thanks again Sabco! Keep up the Awesome work! Janine

Exemplary Customer Service – So refreshing to deal with such a helpful and professional representative in regards to a warranty issue.on a faulty product. Matter was dealt with promptly and I am very pleased with the outcome. Thankyou so much Ana for making this process so easy.. the Representative that I dealt with is a credit to the Sabco brand! Show reply

Above and Beyond Service – I rang Sabco in Melbourne and tried chasing up a product called Sabco Onewipe Auto/Marine Interior cloth. The lady in Sales had actually finished for the day and still answered the phone as she was travelling home! What great service! She also followed up for me to establish a similar "cloth" as the previous product was now discontinued. Then… Read more ·  2

the Product Control lady rang and established the Microfibre Glass Cloth for Window & Screen was close to what I'd previously used. By the way the Auto Marine Cloth is still in service after probably 15 years! Wow! The Microfibre Glass Cloth is a fantastic product too. Doing all and more that it's supposed to do. The service that was given for under $10 worth of product was totally Above and Beyond. Thank you ladies (you know who you are). Jan