4 questions from our users
Why are the mop heads so much more expensive in New Zealand than Australia? In Bunnings in both countries Australia for a 2 pack is $9.90A and NZ is $10 each for 1. Even accounting for the exchange rate that is a big difference, and because of that I will not be buying replacement sponges and changing sponge brands!!
Hi spandex - Thanks for reaching out with your concern, hopefully we can clarify this for you. The Sabco Lightning Xtra Wide is ranged in Bunnings NZ. This is the same mop ranged in Bunnings AU and is wider than our regular Lightning Mop, which is ranged at other AU retailers. The refill for the larger Bunnings mop is only available in a single pack and retails for $12.99 in Australia and $11.98 in NZ. The Twin pack refill only fits the smaller Lightning mop. This sells in various AU retailers. It retails for $13.50 in both Woolworths and Big W. Perhaps you have spotted this on promotion, but I can assure you it is not the regular price. Hopefully this helps. Thanks - SabcoThank you.
I have just bought a Sabco Lightning mop, and used it for the first time. It left huge water marks over the floor. I’ve had to go over it again spraying plain water and using a micro fibre cloth. Believe me it’s no small task as I have a lot of tiled area. What do you suggest?
Its a horrible product does not suck up water, its a cheap nasty chinese sponge
So Sabco official. 100% cellulose eh ??? Well you are sticking by your argument. Whats your next marketing genius ? Perforated condoms ?
Yes. 100% . The unit get rusty and broken . The chemical from the rust leaves a very nasty mark on the path room. The Unit supposed to be designed to used with water plus add any cleaner. It does not as the handle is metallic and react with the water and rusted and got broken from the base. You end up with useless unit. I do not not use any add-on cleaner/chemical, Just water. We are not suppose to buy a new one every 6 month.
I too am feed up with the Sponges only lasting a month or less. I only use warm water and no cleaners . But when I read one of your responses I became aware why they don't last. 'Hi Jewel - Sorry to hear you are unhappy with your Sabco Lightning Mop. Sabco Lightning Mop Refill is made from highest quality 100% cellulose, .... Sponge mop refills are moist when packaged at the factory, but can dry out if the stock is old or has a rip in the packaging. Unfortunately, once this happens, the sponge will disintegrate.... Sabco posted on Dec 07, 2017' I realise this is why they fail, they are made of cellulose. This is a product that is not lasting Are we expected to keep them in a sealed container with water so they do not dry out? Do you Sell (or maybe you should sell) a small device that can be clip over your mop and save the Cellulose Sponge?
Hi Allan - Thanks for contacting us. We would like to clarify that the cellulose actually can dry out between uses - it will rehydrate once the mop is wet again, apologies for the confusion on this. We are working very hard with our factory to get to the bottom of the problems that our customers are having with these sponges and are also conducting many tests internally with our QC team. If you email us at email@example.com or contact us on 1800 066 522 we would be happy to send you some replacement sponges. Thanks - SabcoUnfortunately Sabco Lightning Mop Sponges will disintegrate if you do not use them and becomes dry. Sabco needs to understand Australia in general has a hot weather and we have to use their own product with other cleaning products to clean a Dirty floor , this is the main purpose of Sabco Product. They need to define what they mean by [ made from highest quality 100% cellulose] if it the Sponges fails badly in a month time and the handle gets rusty, I get the same response as mine completely got rusty and disintegrated from the base with the handle.. The Unit has No Value for money at all. What is more interested and unfortunately they refused to refund me with one single cent. My advise is "Do not buy this Product and save your money.
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