Sabco Rinse N Wring Complete Flat Mop Questions & Answers
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just bought the rinse and wring and the head has come detached from the handle… how do I re attatch ? Thx
Please send us an email with your postal details noting your issue and our team will arrange a replacement Mop Head.
I have been using this mop system for about a year but the power blade on the drying side broke and I can't use it anymore, is it possible to get a replacement of those blades?
Hi David, if you can please contact us at ask.sabco@sabco.com.au we will be able to assist you with the replacement part you need :) Thank You!
I have a sabco rinse and wring mop and luv it but the adhesive tape keeps cooming off and I can no longer keep the pad on keeps slipping off can I purchase new adhesive tape some where many thanks christine
Hi Mike, that's unusual. its important to always have the pad hooked on at the tabs too to keep the pad secure. Please contact our CS team at ask.sabco@sabco.com.au to see how they can help. Thanks
Hi, I have purchase the rinse and ring mop, used it the first I ever no trouble but I am trying to use the second time and can’t get it to go into the bucket without it trying to take off the pad when it goes in, tried turning the pad around and using another pad but doing the same thing……
Hi Vicky, Thank you for your message. You need to make sure that the pad is also hooked into the tabs on the mop head before stuck down on the velcro. If you still require any further help please contact us at ask.sabco@sabco.com.au. Thank you
Thanks for helping. I didn't know about tabs. Once attached, the mop head works perfectly again. So happy.
happy to hear this tip has helped you also :)
The plastic wringer in my mop bucket snapped off and I can no longer use my mop bucket, where do I find a replacement.
Contact Sabco. They were very helpful when my mop head broke.
Thankyou, I will do that.
Yes please contact us on 1800 066 533 or email ask.sabco@sabco.com.au and we will be able to help :)
I have the rinse and wring, the mop head has not snapped off, rather it has popped out and I don’t know how to reattach.
I would call Sabco customer service. They will help you or send you a new one
Hi Sarah, There is a little button on the handle that you need to push down and have aligned with the hole in the mop ferrule. Once these marry up it pops into the hole and is secured. If you need any further assistance please contact us on 1800 066 522 or ask.sabco@sabco.com.au
Just broke the head of mine how do I buy a replacement
Hi Helen, sorry to hear your head has broken? If it is still within the 2 year warranty period, please contact us directly external link to organise a replacement head to be sent to you directly. Thank you
How do I get a replacement head for this mop, mine just broke. Love the mop but I'm not going to buy a whole new kit again.
Hi Kym, Firstly I’m so sorry to hear this has happened, it’s certainly not the experience we want you to have. Our products come with a 2 year warranty, can you please email me at Ask.Sabco@sabco.com.au with a screenshot of this conversation a photo/video of the issue you're experiencing and your full name address and email.
Alternatively you can complete the required details under "Contact Us" on the Sabco website so that you get a reference :-) Thanks, Stacey
I have purchase 2 packets ( 2 mop heads in each) and each first use the sponge has come away from the mop - the glue was not strong enough. Was not from over use or over pushing. I will have to change mops because it has happened also in the past. Not very happy. Can you assist?
You can use a screw or rivet in your case mine the plastic actually snapped, I love the mop so much I modified the handle. Hope Sabco upgrades this part. Glue you could use is Araldite apply it & leave over night til it sets.
Hi Carolyn, I am sorry this has happened to you, that's not the experience we want you to have with our products. We are aware of the issu and it has been fixed with the manufacturer. I can send you a replacement from the new & improved stock. Please send me your details in private.
Thank you so much Nick for your comment and tips :) If you have any issues please get in touch!
Has this mop been improved of its design? I was wanting to purchase one, but with all these reviews l am concerned about being in a position where l cannot continue to use and have to return it.
Hi I will let you know when I get my replacement. They have a 2 year warranty.
Hello, We have received improved designed which are rolling out. Please keep in mind, if you purchase this product and it breaks, we will send you replacement parts. Please let me know if you need anything else. Cheers
Thanks Karen, I would appreciate that.
Thanks Sabco, but I think you are missing the point that all the customers are clearly illustrating. People don't want a replacement. We just want a reliable product that works and won't break.
Hi Annamaria, Thank you for your feedback, and yes you are absolutely right, that's why we have recently improved the design. We want our customers to be happy with our products but also give them all the assistance we can if there are any issues with our mops. Cheers
Please tell me what sabco has done to fix the problems that I have been reading about in the reviews, handle breaking, new sponges not going on properly or staying on, buckets breaking buckets leaking there are so many other problems that I have read about what have you done about them. At the moment I Need a new mop so why should I choose a rinse n wrong.
Sabco offered to replace the damaged parts but I had already returned the entire unit to Bunnings for a full refund. I didn't get a chance to find out if the replacement parts were a viable upgrade on the originals. I was just a little annoyed that it didn't last the distance. The action and usability of the mop and bucket seemed very good for the couple of minutes that I used it before the failure of the 'knuckle' joint between the handle and the mop head made it unusable. We used to live about half a block from a Sabco factory so we always tended to buy local whenever we could.
Thank you I don’t think I will buy one any way
Good Morning, I completely understand the concern, and with the Rinse n' Wring, it has had improvements from the manufacture to fix the issue. However we do offer a 2 year warranty on all our mop, for peace of mind. Please let us know if you have any questions. Cheers
From comments made here earlier it seems that Sabco may have redesigned the deficient components connecting the handle to the mop-head. How have those parts been upgraded to attain the required strength in these critical components? Even in the very short time between unpacking and failure of the unit I purchased, I could see that it worked very well so I was very disappointed when the plastic mop-head connection shattered. There is somewhat of a possibility that I could be convinced to try another one.
Apologies that this has broken, it's certainly not the experience we want you to have. We are always working with our manufactures to improve on our products. This product comes with a 2 year warranty, and we would be happy to send you a replacement mop head. Please send us you address and mobile number at social@sabco.com.au
Thank you for your response. However, a replacement mop head will not be of any use as I have already returned the entire mop/bucket set to Bunnings and obtained a full refund.
Hi Peter, thank you for your message. If you have any issues with our products in the future we would be happy to help you. Cheers
Hi, similar to others in the channel, mop head broke off - can't find a replacement for it as the handle is fine but can't find another mop head to attach on it, don't want to buy another set just replace the mop head - is there a stronger mop head .. it seems the plastic is quite weak - bought this at the beginning of the year.
Hello Victor. While Bunning's almost instantaneous offer of a complete replacement was appreciated I couldn't see the point, just to have another unit with exactly the same design fault. For me a full refund was the only way forward. I purchased it on Saturday and returned it on Sunday after it failed with only 2 minutes or so of use.
Good Morning, I'm so sorry to hear this has happened. It's certainly not the experience we want you to have. Our products come with a 2 year warranty and we can send you a replacement mop head. Please send your address details and a photo of the broken part to social@sabco.com.au Cheers
I purchased my mop & bucket from Bunnings $55 and while using it today the pole and the mop head where it connects snapped off. I was extremely happy with the product & now feel disappointed as I only purchased it in Oct 2020.
Hi Carey, I'm so sorry to hear this has happened, it's certainly not the experience we want you to have. Our products come with a warranty and we can send you replacement parts. Please send a photo of what has broken, your address details and mobile number to social@sabco.com.au Cheers
I received my replacement part last week & extend a Big Thank You for your follow up on this. Good on you Sabco for your support in this matter.
You're more than welcome. Please let us know if you need anything else.
Cheers
Good morning. I was about to mop my floors when I discovered a problem with the clip insert on my mop I was sent a replacement in March 2021 but it appears to have snapped in a different place.
Hi Carey,
Thank you for letting us know, can you email me a photo/video at social@sabco.com.au with a screen of this conversation?
Cheers
Can you get replacement mop. My head broke after 3 uses on one side and now difficult to pull through bucket. Like the idea but clips need to be sturdier. I brought mine at buntings about 4 mths ago and forgot about it being broken so thought would try and get new mop head.
Dianne, I have engaged them and they've indicated that they will send a replacement mop head. Just haven't received it yet. Try contact them via https://www.productreview.com.au/b/sabco
Hi Dianne, I'm so sorry this has happened and yes we can send you a replacement mop head. Can you please send me your address details. Kind Regards
Dianne Hutchinson 21 kedleston road Herne hill vic 3218
Thank you
Thank you Dianne, I will get the warehouse team to process this for you. Kind Regards
Can I just purchase the part that connects the head to the handle( as this part broke) or the head by itself ?
Good Morning Debbie, I'm so sorry this has happened. We don't sell them separately, however I can send out replacement parts. Could you send a photo to social@sabco.com.au and you address. Kind Regards
I have had to replace this mop twice in 7 months, it keeps breaking at the point where the handle connect to the mop head. I am so annoyed that this keeps happening. I will not buy this mop ever again.
Hello,
I'm so sorry to hear this has happened. We would be more then happy to send you a replacement mop head. Could you send us your address details and we can get this in the post.
Kind Regards
M hughes 14 wilga st Gladstone qld 4680
Thank you. I will send this to the warehouse team to process.
Hi there,
How can I identitify of the product on the shelves at bunnings are the new improved mop heads that don't break as easily?
Thank you
Hi, visually there is no change to the product. We have made several iterations to the plastic and the quality. These sell through as normal so it will depend on the sales rate of the store you go to. Cheers
We purchased a mop today and we want to know if you can use cleaning agents or is it only water.
We have just purchased a mop today and was wondering what cleaning agents can be used. Can we use metho, or a timber floor cleaning agent etc Ian Boyd
I'm no expert, just a consumer but from what I've read and seen on TV ads I use floor cleaner that I bought from the Supermarket and disinfectant.
Hi Ian, You can use whatever you want really. However, we always suggest being careful as harsh chemicals will affect the microfibre and can damage hardwood floors. Things like bleach and metho will be bad for the mop refills. I would suggest external link But anything natural will work fine. Cheers
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