15 questions from our users
Can you get replacement mop. My head broke after 3 uses on one side and now difficult to pull through bucket. Like the idea but clips need to be sturdier. I brought mine at buntings about 4 mths ago and forgot about it being broken so thought would try and get new mop head.
Dianne, I have engaged them and they've indicated that they will send a replacement mop head. Just haven't received it yet.
Try contact them via
I'm so sorry this has happened and yes we can send you a replacement mop head.
Can you please send me your address details.
Can I just purchase the part that connects the head to the handle( as this part broke) or the head by itself ?
Good Morning Debbie,
I'm so sorry this has happened. We don't sell them separately, however I can send out replacement parts. Could you send a photo to email@example.com and you address.
I have had to replace this mop twice in 7 months, it keeps breaking at the point where the handle connect to the mop head. I am so annoyed that this keeps happening. I will not buy this mop ever again.
I'm so sorry to hear this has happened. We would be more then happy to send you a replacement mop head. Could you send us your address details and we can get this in the post.
Thank you. I will send this to the warehouse team to process.
How can I identitify of the product on the shelves at bunnings are the new improved mop heads that don't break as easily?
Hi, visually there is no change to the product. We have made several iterations to the plastic and the quality. These sell through as normal so it will depend on the sales rate of the store you go to. Cheers
We purchased a mop today and we want to know if you can use cleaning agents or is it only water.
We have just purchased a mop today and was wondering what cleaning agents can be used. Can we use metho, or a timber floor cleaning agent etc
I'm no expert, just a consumer but from what I've read and seen on TV ads I use floor cleaner that I bought from the Supermarket and disinfectant.
Hi Ian, You can use whatever you want really. However, we always suggest being careful as harsh chemicals will affect the microfibre and can damage hardwood floors. Things like bleach and metho will be bad for the mop refills. I would suggest https://www.catch.com.au/product/sabco-hardwood-floor-kit-cleaning-system-363716/?sid=sabco%20hardwood&sp=1&st=32&srtrev=sj-3u7pch5sspu2kxdbnbuxdb.click
But anything natural will work fine. Cheers
I really love this mop and bucket, however I have the same issue as many other customers. This is my second mop, as the first one developed a squeak, then snapped. I returned it to Bunnings and the whole set was replaced. Now the same problem has occurred to the second mop. Are you able to solve my problem?
Hi Andrea, Yes I can solve this for you! I'm sorry that you have had to experience this twice now. We have been making updates to our design to try and improve the base. I can send you our most up-to-date base for free. This will clip into the handle just like all the other ones. All i need is your full name and address and i can get that sent out shortly. Cheers
Thank you so much for the quick response. That's great customer service. I prefer not to publish my name and address, could I email it to you?
Hi, Sure thing, i can send you an email. But I can also send you a private message via product review. You can send me your name and address there and it won't be seen but anyone but me. Cheers
Hi, I too am interested in this mop, how would I know that I am getting the newer version? Thanks,
Hi, Well it's hard to say, it depends on a lot of factors. Mainly being how fast a store sells through its stock and how much we have left. Overall we don't get a lot of complaints compared to the amount sold so you should be okay, but in the case you find yourself with it broken or defective we will just replace the part and you should get it in a week or so depending on your location from our DC and how fast AUS post is. You can contact us through Facebook or here and just send us a picture and ill have it replaced. Cheers
Hi Tanja, no it would not say anything different on the packaging. As its a small new change to improve the strength and whats new its the plastic strength, not really the look. Cheers
Can you use boiling water in the rinse N wring.
I too have had the head snap off at the handle other than that i like the mop
Hi, Not a problem, just send me your address and full name, and ill have one sent out. Cheers
I’m very interested in the wring and mop. Been a Sabco girl for years... with all of this feedback and your promise of improving the problems, can u guarantee that I will purchase a newly improved version if I bought one tomorrow?
Hi, We have made the improvement and all the stock shipping is now the new version but I can't guarantee that stores have sold through the old stock. I can however promise that if you experience any issue at all, you can contact us over Facebook or right here on product review and ill be able to help you. Hope that's okay, Cheers
My mop head has snapped off- I’m having trouble contacting sabco for a solution- if a representative is able reach out via this forum it would be much appreciated
Hi, You can send us a message over Facebook as well as here and our Customer Service line. I'm sorry to hear you have had trouble with your mop and I'm happy to send you a free replacement head to reattach. Just send me your full name and address and ill have one sent out to you. Cheers
That’s fantastic thankyou- I have messaged via Facebook and happy to send address that way to keep my details private.
The mop handle is way too short and is giving me a backache. I’m only 160cm tall and finds the handle too short especially when i need to mop under the table or bed.
Hi, I'm sorry to hear that you are having trouble with the size. I can have an extension sent to make it better for you. All i need is your address and full name. Cheers
Yes thank you. I don’t really want to publish my address to the public. Do you have an email address?
I can create a private message via Product review. Just await my message and send it there. Cheers
Hi my mop head snapped off how to I get a new one I keep wasting money on mops and they don’t last is there warranty but I got this as a gift
Hi, Im so sorry to hear that this has happened. Here at sabo we aim at providing the best for our customers. So i shall send you a replacement for free regardless. Just send me your full name and address for the post and ill have sent out. Cheers
Naja chami 249 Wangee Road greenacre 2190 nsw Sydney thanks I’m happy for your kindness .how long will it take plz
Hi, I recently bought the rinse and wring flat mop & bucket, so far ok however the length of the mop handles is way too short and hurts your back after mopping, any chance of getting an extension to this mop to make it easier to use. Thanks.
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