SAE Group

We went with SAE because they installed our solar panels and our friend who's an engineer always compliments us on our pimpin system! We got a battery with the current rebate and we are so happy, the systems paying for itself and we can have the aircon going and charge our EV with no worry about time of day or night. Just feels good not having to worry about blackouts, bills or fuel shortages

I looked into afew companies and decided to go with SAE Group. My friends have had bad experiences with other companies that are newer, they got bad installations and the company went under and left them with a mess, so I wanted to go with someone established and trusted throughout the years. Happy with my decision and my new system!

Coffs Harbour branch - in summary I would describe our experience in purchasing solar panels with this franchise as dysfunctional, unresponsive, unprofessional and unproductive. Please ensure you check your panels prior to installation. We were… Read more

delivered Chinese knock-offs in error. They were replaced.

The panels have not worked properly since August 2025. It is now March 2026. After many many many phone calls to 1300 number, we still have not received a return call.

If you are considering to install solar in the Coffs Harbour area, please do your research first. We chose this company, not on price (because we didn’t want cheap), but because we thought they were reputable.

Do not use them. No communication, empty promises. Take you deposit then do nothing. I paid deposit in December for a large residential system and was promised installation late Jan early Feb. It is now mid-March and I still have no install date.… Read more

No communication from them regarding install date. I have contacted them numerous times with no success. If this is the service before any work, then it gives me no confidence on the service after installation. I have cancelled the contract and now awaiting deposit refund. (their contract states, if they do not full fill promises then refund is given) let's see what happens. Save yourself the stress and don't use them.

After a lot of research into solar and battery systems, I decided to go with SAE Solar and Energy — and I’m genuinely glad I did. From the beginning, Toby was absolutely fantastic to deal with. Professional, knowledgeable, honest, and incredibly supportive throughout the entire process. Nothing was ever too much trouble, and he always took the… Read more

time to explain everything clearly and made sure I felt comfortable and informed every step of the way. In an industry where customer service can really vary, Toby genuinely stood out.

The timeframe between quoting, finance approval, and installation was longer than expected due to the government battery rebate changes and the high demand that followed, however Toby and the team remained communicative and supportive throughout the process.

The installation team were equally impressive. They arrived on time, worked incredibly hard, kept everything neat and professional, and the quality of the workmanship was outstanding. The entire system looks amazing and has exceeded my expectations.

What also stood out to me was SAE’s professionalism and commitment to customer service. It’s easy for a company to be great when everything goes perfectly, but what really matters is how they communicate and support their customers throughout the process — and I truly appreciated the effort, understanding, and professionalism shown by the team.

I’m extremely happy with the final result and would absolutely recommend SAE Solar and Energy to anyone considering solar and battery installation.

A huge thank you again to Toby and the entire SAE team for your professionalism and support throughout the process.

Never go with SAE Group - terrible installation and service – If I could give 0 Stars, I would. Where to start?? The initial quote and advice was good and helpful. Things then went horribly downhill after that. We were assured that SAE Group only used in-house installers, but on the day, they had a "trusted sub-contractor" who they have since sacked. The installer messed up the installation and we were… Read more

without hot water for 3 days. After calling SAE, they informed me they couldn't get the installer or anyone else to attend for a week, so we had to call a separate local electrician to fix their mess (in fairness, SAE eventually paid the invoice). It didn't stop there. Ergon (electricity compliance) came out to inspect the installation and slapped a major defect notice on the system and SAE group and they had to come out again to rectify major safety breaches.

After I posted a review to highlight the problems, they offered me a discount on a battery system to remove it. I did, foolishly.

About 6 weeks after this was "recitifed" the hot water service stopped working (it was less than 12 months old). I contacted SAE group and they told me it had nothing to do with them and to engage a local electrician to fix the hot water service. I did this. The new electrician found that SAE had not fit the terminals to the hot water service timer and fuse correctly and it had caused the fuse to burn out. The local electrician changed the fuse and fixed the hot water service. He told me to contact SAE group to inform them and that they should pay his invoice. I then contacted SAE group and they refused to pay the $210 invoice to fix their mess.

No matter how good their sale pitch is, never ever use them. We have been bitten badly. They are no better than the cheap installers on TV (in fact we had a cheap install on a different place which worked really well). Avoid SAE Group at all cost!!!!

Great service and install, just get rid of automatic response and booking system – Great pre-sale information and consultation. Very knowledgeable and informative pre-install inspection and consultation. Installation of 10K/W system on two story house over 2 days was floor less. Installers were very respectful of our property and seeked advice and approval from us prior to completing each step of the installation process. They… Read more ·  1

were very astute to the layout of our house and limiting the visibility and ascetics of the system installation and it's visibility. Went out of their way to hide as much of the system as possible. Would thoroughly recommend. One thing that needs attention though is the automated response and booking system. It needs to be updated or just replaced with a physical operator. Sent numerous updates and information that was not relevant to our purchase and dates of expected inspections and installation were wrong. Not a major problem that a phonecall did not solve, it didn't hinder our install but actually brought it forward earlier than we expected. Overall great service once times and dates were confirmed directly by phone. Definitely recommend this business. Fingers crossed all working and no problems to report.

We had a great experience with the whole SAE team from Sales to installs! We had the solar battery installed and are so happy with the results. We felt looked after through the whole process and are so glad we went through SAE for this job. Competitive price and great service! Show details

SAE recently installed a new solar system at my house consisting of 14kw of panels, 10kw inverter and 30kwh of batteries. The electrician who managed my install was incredibly knowledgeable in battery systems and explained all the available options and helped to design the perfect system for our energy needs. Our power bill has gone from… Read more

$260/month to $0.95! The install team were on time, installed a neat looking system and cleaned up after themselves. The on site supervisor also helped to arrange an additional 5kwh battery module on install day which was bought out and installed straight away. There was a wait between signing up and having the install completed due to the volume of work generated by the government battery rebates but it's been more than worth the wait, this has been the best investment in our house we've ever made. Thanks SAE!

This company is outstanding. Everything from the sale to the communication to the installation and the after sales service. It’s a brilliant business from start to finish. Thank you to all of the staff involved. Highly recommended to all Show details

We signed up for the 'No Cost Solar Program' in NSW and SAE Group was appointed as our installer. To be honest, everything with the installation went absolutely fine. The system has also worked fine, until about 2 weeks ago. No problem, I will just call up the support line and get help, except nobody answers the support line. After 10 days… Read more

straight of calling I am now officially giving up. Ive left voice message after voice message for at least 10 days now and NOT A SINGLE RETURN CALL! Pathetic customer service. I even spoke to a human who said they would personally follow up the enquiry and even they have now ghosted me. DO NOT GO WITH THIS COMPANY!

The installation crew were fantastic, that's the only positive I have to say about SAE. Now to the negatives, every other aspect of their business, I had a Powerwall installed and shortly after it started tripping. It was like pulling teeth just to arrange anyone to have a look at it, and they couldn't fix it. It's now not working at all and I am… Read more

being ghosted by the company even though I am calling and emailing them repeatedly.

DO NOT BUY FROM THESE PEOPLE IF YOU EVERY WANT SOMEONE TO HONOUR A WARRANTY!!!! I am currently waiting to hear from Fair Trading NSW.

Thanks to sae group I no longer have a power bill the sungrow panels and battery are awsome runs the house aircon 24/7 charges my Tesla am still have enough power to sell to grid they got the system size and battery storage spot on could not be happier thanks again Show details

From the initial site visit, quotations, questions, installation and follow up the SAE Group team was first class. We're really happy with the new solar and battery set up. It's been designed for our current and future usage, delivering everything we requested. Show details

What incredible experience we have had with SAE. A couple of hiccups in the beginning but Ned the technician and his apprentice were amazing as were the staff in the office. They kept us updated all the time and finally our solar system is working. Can't recommend SAE highly enough. Thank you so much Kyela and team. Elizabeth Thyme EH Show details

I used SAE Group to install solar panels and a battery. Every aspect of the engagement has been great. The advice they provided during the sales process was first class, the installation went off as planned, and there follow up has been great. Would i use them again, absolutely! Would I recommend them to friends, without a hesitation. Show details

We recently had a battery and extra panels installed in Coffs Harbour. The system has performed as expected and as promised. SAE sales person Nathan Dickin was extremely helpful and knowledgeable during the whole process. When we had an issue Nathan returned our call on a Saturday and assisted us with the problem. Great to know SAE has such helpful and dedicated professionals working for them. Thanks Nathan, you are a great asset to SAE. Mike Show details

Solar and battery installation – We wanted quality solar and battery and thats what we got from the team at SAE. Couldnt fault them at any stage. They really looked after us and their after service help has already been invaluable. If you want great service and quality materials and equipment i wouldnt go past SAE. Show reply

A great team – Each step was brilliant. The sales person had a methodical approach to assisting me to decide on the right system (panels, layout and inverter). The installation was hassle free installation and the accounts team were friendly and helpful. Show details ·  1

Easy process – SAE installed our 6.6Kw system, very easy to deal with, friendly staff, we had a problem with our inverter, and they persisted with working out what was wrong with it,and then replaced the inverter and our system works perfectly now, we are glad we chose a company that you feel they are easy to communicate with and they get the job done properly, Show details ·  1

Good experience with Sae solar – Sae solar panels and service were excellent. I found the technicians professional, knowledgeable and the product effect at a decent price. Show details ·  1