SAE Group

SAE recently installed a new solar system at my house consisting of 14kw of panels, 10kw inverter and 30kwh of batteries. The electrician who managed my install was incredibly knowledgeable in battery systems and explained all the available options and helped to design the perfect system for our energy needs. Our power bill has gone from… Read more

$260/month to $0.95! The install team were on time, installed a neat looking system and cleaned up after themselves. The on site supervisor also helped to arrange an additional 5kwh battery module on install day which was bought out and installed straight away. There was a wait between signing up and having the install completed due to the volume of work generated by the government battery rebates but it's been more than worth the wait, this has been the best investment in our house we've ever made. Thanks SAE!

This company is outstanding. Everything from the sale to the communication to the installation and the after sales service. It’s a brilliant business from start to finish. Thank you to all of the staff involved. Highly recommended to all Show details

Do not use them. No communication, empty promises. Take you deposit then do nothing. I paid deposit in December for a large residential system and was promised installation late Jan early Feb. It is now mid-March and I still have no install date.… Read more

No communication from them regarding install date. I have contacted them numerous times with no success. If this is the service before any work, then it gives me no confidence on the service after installation. I have cancelled the contract and now awaiting deposit refund. (their contract states, if they do not full fill promises then refund is given) let's see what happens. Save yourself the stress and don't use them.

Never go with SAE Group - terrible installation and service – If I could give 0 Stars, I would. Where to start?? The initial quote and advice was good and helpful. Things then went horribly downhill after that. We were assured that SAE Group only used in-house installers, but on the day, they had a "trusted sub-contractor" who they have since sacked. The installer messed up the installation and we were… Read more

without hot water for 3 days. After calling SAE, they informed me they couldn't get the installer or anyone else to attend for a week, so we had to call a separate local electrician to fix their mess (in fairness, SAE eventually paid the invoice). It didn't stop there. Ergon (electricity compliance) came out to inspect the installation and slapped a major defect notice on the system and SAE group and they had to come out again to rectify major safety breaches.

After I posted a review to highlight the problems, they offered me a discount on a battery system to remove it. I did, foolishly.

About 6 weeks after this was "recitifed" the hot water service stopped working (it was less than 12 months old). I contacted SAE group and they told me it had nothing to do with them and to engage a local electrician to fix the hot water service. I did this. The new electrician found that SAE had not fit the terminals to the hot water service timer and fuse correctly and it had caused the fuse to burn out. The local electrician changed the fuse and fixed the hot water service. He told me to contact SAE group to inform them and that they should pay his invoice. I then contacted SAE group and they refused to pay the $210 invoice to fix their mess.

No matter how good their sale pitch is, never ever use them. We have been bitten badly. They are no better than the cheap installers on TV (in fact we had a cheap install on a different place which worked really well). Avoid SAE Group at all cost!!!!

Great service and install, just get rid of automatic response and booking system – Great pre-sale information and consultation. Very knowledgeable and informative pre-install inspection and consultation. Installation of 10K/W system on two story house over 2 days was floor less. Installers were very respectful of our property and seeked advice and approval from us prior to completing each step of the installation process. They… Read more ·  1

were very astute to the layout of our house and limiting the visibility and ascetics of the system installation and it's visibility. Went out of their way to hide as much of the system as possible. Would thoroughly recommend. One thing that needs attention though is the automated response and booking system. It needs to be updated or just replaced with a physical operator. Sent numerous updates and information that was not relevant to our purchase and dates of expected inspections and installation were wrong. Not a major problem that a phonecall did not solve, it didn't hinder our install but actually brought it forward earlier than we expected. Overall great service once times and dates were confirmed directly by phone. Definitely recommend this business. Fingers crossed all working and no problems to report.

Thanks to sae group I no longer have a power bill the sungrow panels and battery are awsome runs the house aircon 24/7 charges my Tesla am still have enough power to sell to grid they got the system size and battery storage spot on could not be happier thanks again Show details

From the initial site visit, quotations, questions, installation and follow up the SAE Group team was first class. We're really happy with the new solar and battery set up. It's been designed for our current and future usage, delivering everything we requested. Show details

What incredible experience we have had with SAE. A couple of hiccups in the beginning but Ned the technician and his apprentice were amazing as were the staff in the office. They kept us updated all the time and finally our solar system is working. Can't recommend SAE highly enough. Thank you so much Kyela and team. Elizabeth Thyme EH Show details

Coffs Harbour branch - in summary I would describe our experience in purchasing solar panels with this franchise as dysfunctional, unresponsive, unprofessional and unproductive. Please ensure you check your panels prior to installation. We were delivered Chinese knock-offs in error. They were replaced. The panels have not worked properly since… Read more

August 2025. It is now March 2026. After many many many phone calls to 1300 number, we still have not received a return call.

If you are considering to install solar in the Coffs Harbour area, please do your research first. We chose this company, not on price (because we didn’t want cheap), but because we thought they were reputable.

Bad SAE Group experience – I would never recommend SAE Tweed Heads Group. They installed both solar & a ducted air con system for me, so a big money maker for them. When I started having leakages around vents I called them back. They came out but never fixed the problem. After my initial service I couldn’t get them to come back to service again. They would only reply that… Read more

we don’t have anyone that can come out at the moment. Eventually, this resulted in me having a water logged ceiling right under where the main air con unit was situated. I rang SAE again, the reply changed to we don’t do air conditioning anymore & they put me back onto Fujitsu. NO responsibility, no care! Fujitsu put me onto other companies who then said they wouldn’t come out because they don’t touch someone else’s job if there’s a problem. I am still under warranty at this point, but that’s NOT worth the paper it’s written on either because you only have 12 months for fault, after that nothing. It’s a 6 year warranty that’s useless. The customer is screwed over once again by big companies! Even though SAE wouldn’t come out to service my system they have blamed me for not getting my system serviced & got off Scott free. Go figure!

I used SAE Group to install solar panels and a battery. Every aspect of the engagement has been great. The advice they provided during the sales process was first class, the installation went off as planned, and there follow up has been great. Would i use them again, absolutely! Would I recommend them to friends, without a hesitation. Show details

We recently had a battery and extra panels installed in Coffs Harbour. The system has performed as expected and as promised. SAE sales person Nathan Dickin was extremely helpful and knowledgeable during the whole process. When we had an issue Nathan returned our call on a Saturday and assisted us with the problem. Great to know SAE has such helpful and dedicated professionals working for them. Thanks Nathan, you are a great asset to SAE. Mike Show details

Solar and battery installation – We wanted quality solar and battery and thats what we got from the team at SAE. Couldnt fault them at any stage. They really looked after us and their after service help has already been invaluable. If you want great service and quality materials and equipment i wouldnt go past SAE. Show reply

A great team – Each step was brilliant. The sales person had a methodical approach to assisting me to decide on the right system (panels, layout and inverter). The installation was hassle free installation and the accounts team were friendly and helpful. Show details ·  1

Easy process – SAE installed our 6.6Kw system, very easy to deal with, friendly staff, we had a problem with our inverter, and they persisted with working out what was wrong with it,and then replaced the inverter and our system works perfectly now, we are glad we chose a company that you feel they are easy to communicate with and they get the job done properly, Show details ·  1

Good experience with Sae solar – Sae solar panels and service were excellent. I found the technicians professional, knowledgeable and the product effect at a decent price. Show details ·  1

Great products and service – SAE Installed an additional system to my house with SunPower Panels and Enphase micro Inverters, they have been working above expected and the Installation and after sales service has been excellent. I have already passed on their details to my family and friends who were looking for solar. Show details ·  1

Gold Coast solar and battery – Had a great experience with SAE increasing our roof solar panels and installation of a battery, friendly staff who tailored the system to our needs would strongly recommend. Show details ·  2