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SAE Group

SAE Group

4.2 from 81 reviews · View Statistics

Reviews

4.2

81 reviews
  • Value for Money
    4.2 (38)
  • Product Quality
    4.4 (37)
  • Return Claim MadeYes (1) · No (39)
  • Customer Service
    4.3 (39)
  • Warranty Claim MadeYes (2) · No (39)
  • Purchase Price$9,631.54
  • Timeliness
    3.0 (2)
  • Job Satisfaction
    3.0 (2)
  • Rates and Fees
    3.5 (2)
  • Installation
    4.5 (37)
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Product good - service poor

published

Good service pre installation (ie info before we signed up) but after committed, would call and only get a text message back saying ‘in a meeting - can’t talk- only text’
Sent through diagrams of shadowing of neighbours home - told don’t need ‘pre install’ site inspection - despite requesting one... so day installers arrived (not when suited us - TOLD we had to attend, 2 months after promised install date) was disaster getting redesign of panel placement. Not smooth

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SAE Group
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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

290 reviews
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Nat!

Nat!Wide Bay-Burnett, QLD

  • 2 reviews

Best decision I’ve ever made!

published
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SAE Group
SAE GroupSAE Group

Wow! Thanks so much for that awesome review Nat. We are thrilled to hear that we were able to make your solar journey so easy and straightforward for you. No doubt you are now sitting back watching the energy roll in, enjoy!

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Got there money...now no help

published

After almost 5 yrs an we have had nothing but trouble, with sae solar an there supplier (giant power)...no one ever returns our calls batteries always failing 25g down the drain ..all we do now is run a generator at night cause our power runs out (we live on a off grid system)...Giant power has gone into liquidation so looks like where out of pocket ...LESSON LEARNT...wanna blow some money this is the place to go!!!!

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SAE Group
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Solar system installed

published

SAE group installed my solar system last week and I couldn't be happier with their service and communications throughout the whole process. Damian Mcmahon was very supportive with all my queries prior to sign up and the installers was very neat and tidy with my new home.
Highly recommended SAE group if you decide to add Solar.

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Helenozelgmail.com

Helenozelgmail.comSouth East Queensland, QLD

Very Positive Experience

published

I am so impressed with the continuity of quality service from SAE. The initial consultant - Cody (a year ago and i can still remember his name as we were so impressed) was so helpful, patient snd professional. The same goes for Tiarn in admin.
Then there is Steve and his team who came for installation. It would be difficult to find a nicer group of workers. They were friendly, efficient, happy, professional and patient.
I want to particularly thank Steve as he explained some technical matters with great patience and this was after taking the time to come out for a job that we discovered we were not set up for (ancient electrical system).
Super helpful and kind; all with easy going yet professional manners.
Thank you!

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Luke

LukeMid North Coast, NSW

Excellent system with great customer service

published

SAE were efficient and professional with the installation. Everything was explained in emails and phonecalls prior to the install, and by the installers on the day.
We have a 25 x 390 watt Sunpower Maxeon 3 panel matched with the Enphase micro inverters. The online monitoring is fantastic and identified 9 panels weren't operational for the first 3 days.
SAE were excellent when I informed them and organized for their contractors to come out within 3 working days. The minor issue was rectified within 1 hour and the system is producing around 37KW/h on a sunny Autumn day and 18KW/h on a totally cloudy day.

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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

290 reviews
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Gavin

GavinSouth East Queensland, QLD

Very happy

published

Great service from day one dealing with Tyson. We were kept informed throughout the whole process so we knew when and where everything was happening. The install team were great

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merilyn

merilynRichmond-Tweed, NSW

great

published

Thankyou for installing my Solar recently.
Thankyou to John for his easy to understand explanation of the details, and what to expect when it is all connected by my energy company.
Thankyou to the 2 men who installed the system in a very professional way.
I have no hesitation in recommending SAE to my friends

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BRRENT009

BRRENT009South East Queensland, QLD

Professional team and workmanship

published

this company kept in contact during the long 8 month process of planning and building our home. The installers came and completed the 6 hour installation of the 21 6 kw Seraphim panels and 5.5kw Sungrow inverter with no damage to our colourbond roof. They also showed some of the monitoring and emergency functions which was very professional. Highly recommend them.

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Jo D

Jo DSouth East Queensland, QLD

  • 3 reviews

Best decision we have made this year.

published

Right from the start we knew SAE was the best company to do our solar panels. A neighbour had already used their services and they came highly recommended so even after consulting with them we felt comfortable with our decision.
Liam and the team were very efficient and a pleasure to have on site. The whole process and after sales service was clearly explained.
So I would have no hesitation in using them again. Best decision we made this year.

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Greg S

Greg SMid North Coast, NSW

  • 2 reviews

Awesome service and product

published

Great communication from the start. Very good value system and fast installation. Great customer service during install. We are very happy with all aspects
Of this company and it’s services. Thank you

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Greg

GregSouth East Queensland, QLD

Professionalism appreciated!

published

We are very happy with the SAE's installation of our new solar system. The initial consultation was thorough and attentive to our needs as was all our dealings with the administration team throughout the process. The installers were courteous, professional and instructive in their handover. Highly recommended.

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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

290 reviews
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Mathew

MathewSouth East Queensland, QLD

Excellent customer service, very happy with advice and installation

published

We are very happy we chose SAE to install the solar on our house. They listened to our needs, made their recommendations, and came up with a system we were happy to install. Our process is not finished yet, we should be able to turn on the system next week, but so far SAE have met or exceeded our expectations. We were most happy with the quality of workmanship, their care for our property, and the way they cleaned up after the job. Aside from all that, each staff member has been a pleasure to work with.

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SAE Group
SAE GroupSAE Group

Great to hear from you Mathew, thanks so much for the thorough review. We love it when we exceed our customers expectations! We have no doubt that your new tailored system will meet but hopefully exceed your expectations too. Enjoy!

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Dieter

DieterRichmond-Tweed, NSW

Satisfied customer

published

This is the third time dealing with SAE and they just continue to meet or surpass expectations. From initial contact to final install and hook up, the team at SAE was a pleasure to deal with. Highly recommend them for solar and air conditioning.

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Paul

PaulRichmond-Tweed, NSW

SAE Review

published

Total dealings with company was smooth, from the sales (Mark) to the completion of installation.
Administration team kept me updated with progress and the follow up information from the office was easy to understand.
Would recommend to anyone.

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Good experience

published

Good communicators. Timely installation. Came when they said. Always called back when asked. The quote was well done after a meeting onsite. It was a competitive quote by an experienced man.

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Terry

TerrySouth East Queensland, QLD

  • Verified

Peace of mind and pleasant to deal with SAE Group - Highly recommended SAE Group.

published

Just had the solar system installed by SAE Group. Very pleased with the professionalism of installation team and the installation of solar system. The sales rep, Craig, was very knowledgeable on the product and helpful in the decision to purchase solar system. The admin team were also helpful and kept me informed on the progress of installation from accepting the quotation to the actual install. Before accepting the quotation, I was able to cross check all the information provided. From quotes to credentials. This gave me peace of mind that I was dealing with a reputable company. I would like to say a big thank you to SAE Group and their team.

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lindaL

lindaLNew South Wales

Best Install from start to finish!

published

Fantastic company to deal with, the whole process went smoothly from start to finish. Panel process was so easy, from installation to setup of my smart meter and app.I have had lots of questions and they are all only ever so keen to help, making installation and upkeep super easy. Extremely happy and couldn't recommend SAE highly enough.

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SAE Group
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

290 reviews
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Captain Snooze

Captain SnoozeRichmond-Tweed, NSW

  • 3 reviews
  • Verified

If you want quality products, professional service and a fair price SAE Group (Solar) can deliver.

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Rico

RicoSouth East Queensland, QLD

Very happy with the installation

published

Great company to work with! They listened to what I requested and provided a solution to match. The office and installation staff were excellent. Easy process for designing a solution for my needs.

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SAE Group
SAE GroupSAE Group

Hi Rico, thanks for the 5 star review! Designing a tailored solution to our customers needs is our speciality so we are thrilled to hear that we met your expectations. Enjoy your new solar powered lifestyle!

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Questions & Answers

Nene

Neneasked

We had ducted air installed in late November and today I found water dripping from the roof beside the external drip pipe. Why do I have to agree to a $130 quote before a technician will be scheduled to come out and look at it.

3 answers
SAE Group
SAE GroupSAE Group

Hi there. Thanks for getting in touch. So that I can look into this for you - can you please email sales@saegroup.com.au with your full name, contact number and address and we will be in touch ASAP. Thanks so much

Nene
Nene

Technician came Friday and fixed the problem. I was just concerned why I was going to be charged a call out fee when the system was only newly installed. Joanne explained to me that it’s company policy to have to agree to the charge and that I would only need to pay if the problem was not SAE’s fault. Lucky for me I shouldn’t have to pay.

SAE Group
SAE GroupSAE Group

Glad everything was sorted for you. Hopefully everything is working perfectly again - if not, please don't hesitate to get in touch :)

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected, Hybrid, Off-Grid and Portable
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer
Solar Connection TypeGrid-Connected, Hybrid, Off-Grid and Portable

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