Reviewer Photos & Videos
Don’t get them to do your air conditioning
We had SAE do both a solar and and air conditioning installation. The solar installation could not have gone smoother or been better and we are very happy with it. The air conditioning however was a terrible mess. SAE didn’t inform us that their company doesn’t do the air conditioning installation, they use sub contractors. It took 4 seperate visits for the air conditioning to be completely finished. The first 2 times the contractors turned up, they had no intention of finishing the job. The first time 2 labourers turned up without electrician ...so all they could do was cut holes in the roof for the ducting. During this time they damaged one of our walls while lifting something into the roof, chipped gyprock out around the ducting vents and left a hole in our roof with a box over the top and said we will be back in just over a week. The head installer phoned the next day and said we that they had a job cancelled and could they come and work on our air conditioning, I said yes as I was happy it would be complete but after I had agreed he said there was no way it would be done that day either. We made several complaints to SAE at this time to no avail. We were told that the scheduler was sick and the head of air con was away so nobody could do anything, no one would talk to us at all. Skip to 2 weeks later (as we couldn’t take more time off work for them to attend our house) they come to compete the job and didn’t bring everything they need to do it. The only reason they came back on the last day is because we told SAE we weren’t going to pay the bill until the job was complete as we didn’t trust the sub contractor to come back at all. When he did come back he said to my husband that he was only there finishing the job ‘because he had been instructed to.’ The installation for lack of better words is ‘rough as guts’ they took no time in worrying about aesthetics, which is so disappointing when hiring professionals to do work. The head contractor was so unfriendly, did not apologise to us for the damage to our wall, nor for starting a job they had no intention of completing. We would have been happy to wait for the work to be competed in 1 - 2 days consecutively. We made several complaints to SAE and in the end they took off $200, which I know won’t be enough to get a painter to come and replaster and paint my wall. In the end the head of SAE air conditioning department was just as bad to deal with as their sub contractor. Obviously they only care about getting paid and not about the work they provide or whether they customer is pleased with the job. They are also yet to provide us with a certificate of compliance (which they have to by law) to prove the electrical work has been carried out safely. Again I was so disappointed I had to give my hard earned money to this company.
Why the car radio?
Panel installation noise, as expected but the car radio of the workers was so loud, there is no excuse for the inconsideration of the workers to the neighbours with the added noise.
Good overall service great solar output
Overall a good company to deal with. I had a few hiccups however multiple team members were willing to work with me to deliver and fix a few minor issues.
The sales team was honest and explained why a more expensive system wouldn’t really be more effective for me.
About 9months on my solar outputs are great at an ave of 21kw a day for a 5.5kw system with 18 panels.
Broadbeach Waters Home 8KW
Fantastic Solar Installation!!
- SAE Installed an 8KW system on my home;
- The installation process was really professional and the installation team carefully planned out the pannel layout before starting work and they walked my wife and I through each step of the process;
- The internal administration team then helped me to get a smart meter upgraded and even though my energy provider Alinta Energy didn’t understand what too do - SAE Staff were amazing ! They called Energex to sort the problem and now I am getting a smart meter :)
- The so...lar installation system also comes with a great App on your phone where you can see live how much power you are generating and how much your using and what goes back to the grid as a credit - which is fantastic for timing use of air conditioners and dryers etc - My advice is that if anyone is thinking of getting solar - use SAE Group, it’s an important investment in your home and the environment and it’s not something I would trust to any small solar company ! Thanks SAE Group team really happy with everything :)
Doesn't take responsibility for there install
Wont come out to see the bad job...
3 panels had to be fixed because wasn't installed properly...still major problems with shadowing..
They do take my calls and don't ring me back..
I've been told by experts its a terrible install
Awesome Solar Installation
The whole process was pain free, I would like to acknowledge Emily for taking care of all the administration work and for Tim and his crew for the quality and tidy installation, Thank you
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Product good - service poor
Good service pre installation (ie info before we signed up) but after committed, would call and only get a text message back saying ‘in a meeting - can’t talk- only text’
Sent through diagrams of shadowing of neighbours home - told don’t need ‘pre install’ site inspection - despite requesting one... so day installers arrived (not when suited us - TOLD we had to attend, 2 months after promised install date) was disaster getting redesign of panel placement. Not smooth
Best decision I’ve ever made!
From the moment I phoned SAE group in sunny coast it has been such an easy process. Pete Moran was super easy to deal with and had great communication. The installation was completed within two weeks and ran very smoothly. I was emailed and phoned prior to the installation and after to make sure I was happy. They even hooked my wifi up to the solar for me, and showed me how to download the app to my phone and log in. Absolutely no issues at all. Had to wait a further week for Alinta energy to swap the new meter over. I will add that I organised...this all without the assistance of my husband (much to his surprise), that’s how easy the process was. I have 26 x sunpower 330w panels and an 8.26 kw fronius inverter. It is an 8.58 kw system. I will attach photos of the panels and inverter (please note that not all of the panels have been photographed). The inverter is surprisingly quiet when running also. I never write reviews. I’m only doing this because SAE group were amazing and I want other people to be able to find the information when they search google as I always read what people write on product review, as I know it’s not biased. Please note that the photos attached were taken on an extremely cloudy day. Hope this review helps someone.
Got there money...now no help
After almost 5 yrs an we have had nothing but trouble, with sae solar an there supplier (giant power)...no one ever returns our calls batteries always failing 25g down the drain ..all we do now is run a generator at night cause our power runs out (we live on a off grid system)...Giant power has gone into liquidation so looks like where out of pocket ...LESSON LEARNT...wanna blow some money this is the place to go!!!!
Solar system installed
SAE group installed my solar system last week and I couldn't be happier with their service and communications throughout the whole process. Damian Mcmahon was very supportive with all my queries prior to sign up and the installers was very neat and tidy with my new home.
Highly recommended SAE group if you decide to add Solar.
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Very Positive Experience
I am so impressed with the continuity of quality service from SAE. The initial consultant - Cody (a year ago and i can still remember his name as we were so impressed) was so helpful, patient snd professional. The same goes for Tiarn in admin.
Then there is Steve and his team who came for installation. It would be difficult to find a nicer group of workers. They were friendly, efficient, happy, professional and patient.
I want to particularly thank Steve as he explained some technical matters with great patience and this was after taking the time to come out for a job that we discovered we were not set up for (ancient electrical system).
Super helpful and kind; all with easy going yet professional manners.
Excellent system with great customer service
SAE were efficient and professional with the installation. Everything was explained in emails and phonecalls prior to the install, and by the installers on the day.
We have a 25 x 390 watt Sunpower Maxeon 3 panel matched with the Enphase micro inverters. The online monitoring is fantastic and identified 9 panels weren't operational for the first 3 days.
SAE were excellent when I informed them and organized for their contractors to come out within 3 working days. The minor issue was rectified within 1 hour and the system is producing around 37KW/h on a sunny Autumn day and 18KW/h on a totally cloudy day.
Great service from day one dealing with Tyson. We were kept informed throughout the whole process so we knew when and where everything was happening. The install team were great
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Thankyou for installing my Solar recently.
Thankyou to John for his easy to understand explanation of the details, and what to expect when it is all connected by my energy company.
Thankyou to the 2 men who installed the system in a very professional way.
I have no hesitation in recommending SAE to my friends
Professional team and workmanship
this company kept in contact during the long 8 month process of planning and building our home. The installers came and completed the 6 hour installation of the 21 6 kw Seraphim panels and 5.5kw Sungrow inverter with no damage to our colourbond roof. They also showed some of the monitoring and emergency functions which was very professional. Highly recommend them.
Questions & Answers
We had ducted air installed in late November and today I found water dripping from the roof beside the external drip pipe. Why do I have to agree to a $130 quote before a technician will be scheduled to come out and look at it.
Hi there. Thanks for getting in touch. So that I can look into this for you - can you please email firstname.lastname@example.org with your full name, contact number and address and we will be in touch ASAP. Thanks so much
Technician came Friday and fixed the problem. I was just concerned why I was going to be charged a call out fee when the system was only newly installed. Joanne explained to me that it’s company polic...y to have to agree to the charge and that I would only need to pay if the problem was not SAE’s fault. Lucky for me I shouldn’t have to pay.
Glad everything was sorted for you. Hopefully everything is working perfectly again - if not, please don't hesitate to get in touch :)
Get an answer from our members and SAE Group representatives
|Category||Solar Panel Installers and Solar Retailers|
|After Sales Service||Yes|
|Services Provided||Installer and Solar Product Retailer|
|Clean Energy Council Recognition||Approved Retailer|
|Solar Connection Type||Grid-Connected and Hybrid|
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