I have had little reduction in bills. I have requested SAE send out a tech but they want to charge me $150 call out fee while under warranty. Inverter on the wrong time but SAE claim this is not a fault. Not interested in assisting you once they have installed panels. Like getting blood out of stone.
- Verified customer
Very poor after sales service
We had solar installed by SAE 2 years ago on our business. We were told by the salesman that not only would we be self sufficient, but that we would 'make money". Well I'd hardly call getting $1500 power bills quarterly 'self sufficient'! After numerous enquiries to SAE over the 2 years as to why we were not producing the amount promised we got another company to take a look. Turns out by cheaply screwing the panels flat on our roof 5 degrees south east is not best practice. Had we been given the option to add a tilt system to face the panels c...orrectly we would have gone with this. It was blind faith that they were doing the right thing. Also being 5 degrees means that the panels do not self-clean and are constantly filling up with dirt and grit, decreasing production even more. Also the Frontius solar web has been unavailable for quite some time now and I have called SAE to rectify this and no one will even get back to me. All in all, it has been very disappointing dealing with SAE and I do not recommend this company to my family or friends.
Smooth process from start to finish
After contacting several companies who didn't even return our calls, SAE responded professionally with an on site visit and additional support to answer any questions we had. Highly recommend Craig (Brisbane sales). The process was clearly explained. The installation was efficient and the team of installers were lovely. We have had some minor initial trouble shooting that they have responded to promptly. Looking forward to saving lots of money!
No supply, refuses to refund deposit after 7 weeks.
We paid our deposit for a Sunpower system in good faith. A month later and no word. We contacted them to find out that there was a delay with the Inverter. 7 weeks have passed, no contact. We chase them to find out that they now cannot supply the panels as agreed. Nor could they give us a time frame when they would be able to install the system as agreed. We asked for our deposit back but were told that because we "chose to opt out" that they would not refund the whole deposit. We did not opt out. They are unable to supply the system as agreed....They have told us that they will install a system with lower wattage panels than we requested and we should be happy with that. We aren't. Poor communication and a rip off sales style. So disappointed. Never use SAE!!! I hate to think what their after sales service is like if this is their before sales!
- Verified customer
AMENDED REVIEW of SAE Group
I made a very negative review earlier this month and would like to update my experience.
Andrew the sales rep, rang and profusely apologised. The marketing department then contacted me on the same day to apologise and to organise for our smart meter to be installed. This meter had not be added to the installation job sheet even though it was on the original contract. The smart meter was installed within 5 days from the phone calls.
I was already familiar with the app, however the installer did take the time to explain the app. He and his app...rentice were very friendly. From my experience, make sure you take the time to understand exactly what you are buying, how it will be monitored and on the day, ensure all components listed on your contract are installed. Installation for us took all day as two new apprentices were being trained which made the 'how it works' lesson rushed as we were running out of sunlight. I would like to recommend to SAE that some instructional videos on their website would be helpful as a follow up for those in a similar position as us. We actually found some brilliant youtube vidoes from a local competitor. That will make the after sales service experience exceptional. We believe we have a quality product.
Highly recommend SAE for your solar installation
My friend used them last year, and after hearing about their experience, they were happy to refer me to SAE for my solar. Used the same consultant, he really knew what he was talking about, and I made sure to ask lots of questions too. Went with Seraphim and Fronius in the end, plus added the smartmeter (again would recommend if you like to watch your electricity usage). Installation was smooth, systems running as expected as watching it on the meter. Overall good experience, and happy to recommend.
- Verified customer
Helpful sales rep
Paid $1750 deposit for a solar system on 10/08/18 and received a phone call last week that I need to pay more due to the government incentive changes so I've asked for the refund and they've refunded my deposit very quick, Damian was always helpful in answering all the questions.
A really bad after service experience! It waste my emotion, time and money in the process. Won't rec
Sales team was helpful only prior to installation and payment in December 2017. Couldn't use the inverter when they installed it.They told me to reset the inverter many times (making me feel stupid in the process like I don't know how to turn the switch on and off).
After many many phone calls a couple of weeks later, they said that they will come and have a look without charge (saying that they are doing this as a favour). After someone finally came, they said that the inverter doesn't work because they set the voltage too high and that it...wasn't my fault. - Feb 2018 May 2018 - Origin Energy sent me an email saying that the inverter has stopped sending electricity to the grid and asked me to get it checked. I forwarded this email and called up SAE group wanting someone to come over and have a look. They issue me with $150 quote that I need to accept. I don't have to pay if there's something wrong but this is absurd!!!!!
- Verified customer
My shortest advice to you is do not have anything to do with this company
We accepted a quote from SAE of $1220 to supply and install a solar inverter.
We returned the signed contract to them, along with the $300 deposit requested.
SAE wrote to acknowledge that they had received the contract and sent us a receipt for the deposit.
A few days later the salesperson rang to say he had made a mistake with the quote and we needed to pay a further $700 for the work to proceed.
When I said we were not happy to do that, he told us to ring SAE…
Well, let me tell you ringing this company is a lesson in patience…..We ran...
From start to finish a great experience with SAE
I had been thinking about getting solar for a couple years but didn't really know where to start with it all. SAE made it so simple, broke down what I could expect, and explained all the products - happy to recommend to anyone. Looking forward to receiving my next electricity bill for the first time in forty years.
Excellent solar system installation
Very happy with price, installation and performance. In operation for nearly 3 months (6.6kW system, 5kW inverter) and currently averaging over 30 kWh per day (max 37), even with some late shading.
SAE are a highly professional and well-established outfit, who install good quality equipment at a competitive price. The sales consultant we dealt with (Craig, Brisbane) was very helpful and knowledgeable, and the install team were friendly, efficient and took great care with the panel positioning to maximise exposure.
We have already recommended SAE to others.
The whole interaction with SAE was great from the first meeting I had with Damian McMahon been kept up to date by the support team at SAE regarding my installation timeframes to the day I had the system installed, the installation team were very efficient. I would recommend SAE
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