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SAE Group

SAE Group

4.2 from 76 reviews

Reviews

4.2

76 reviews
5
(55)
4
(7)
3
(0)
2
(2)
1
(12)
  • Value for Money
    4.3 (34)
  • Product Quality
    4.4 (32)
  • Return Claim MadeYes (1) · No (36)
  • Customer Service
    4.4 (34)
  • Warranty Claim MadeYes (2) · No (35)
  • Purchase PriceA$8,815.43 (21)
  • Installation
    4.4 (33)
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Luke

LukeMid North Coast, NSW

Excellent system with great customer service

published

SAE were efficient and professional with the installation. Everything was explained in emails and phonecalls prior to the install, and by the installers on the day.
We have a 25 x 390 watt Sunpower Maxeon 3 panel matched with the Enphase micro inverters. The online monitoring is fantastic and identified 9 panels weren't operational for the first 3 days.
SAE were excellent when I informed them and organized for their contractors to come out within 3 working days. The minor issue was rectified within 1 hour and the system is producing around 37KW/h on a sunny Autumn day and 18KW/h on a totally cloudy day.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sunpower Maxeon 3 390watt
Purchase PriceA$16,056.00
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1 comment
SAE Group
SAE GroupSAE Group
Gavin

GavinSouth East Queensland, QLD

Very happy

published

Great service from day one dealing with Tyson. We were kept informed throughout the whole process so we knew when and where everything was happening. The install team were great

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.5 KW
See all answers
1 comment
SAE Group
SAE GroupSAE Group
merilyn

merilynRichmond-Tweed, NSW

great

published

Thankyou for installing my Solar recently.
Thankyou to John for his easy to understand explanation of the details, and what to expect when it is all connected by my energy company.
Thankyou to the 2 men who installed the system in a very professional way.
I have no hesitation in recommending SAE to my friends

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased seraphim blade 330w
System Size6.6 KW
Purchase PriceA$6,000.00
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1 comment
SAE Group
SAE GroupSAE Group
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BRRENT009

BRRENT009South East Queensland, QLD

Professional team and workmanship

published

this company kept in contact during the long 8 month process of planning and building our home. The installers came and completed the 6 hour installation of the 21 6 kw Seraphim panels and 5.5kw Sungrow inverter with no damage to our colourbond roof. They also showed some of the monitoring and emergency functions which was very professional. Highly recommend them.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim
System Size6 KW
Purchase PriceA$4,800.00
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1 comment
SAE Group
SAE GroupSAE Group
Jo D

Jo DSouth East Queensland, QLD

  • 3 reviews

Best decision we have made this year.

published

Right from the start we knew SAE was the best company to do our solar panels. A neighbour had already used their services and they came highly recommended so even after consulting with them we felt comfortable with our decision.
Liam and the team were very efficient and a pleasure to have on site. The whole process and after sales service was clearly explained.
So I would have no hesitation in using them again. Best decision we made this year.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
SAE Group
SAE GroupSAE Group
Greg S

Greg SMid North Coast, NSW

  • 2 reviews

Awesome service and product

published

Great communication from the start. Very good value system and fast installation. Great customer service during install. We are very happy with all aspects
Of this company and it’s services. Thank you

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase PriceA$5,500.00
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1 comment
SAE Group
SAE GroupSAE Group
Greg

GregSouth East Queensland, QLD

Professionalism appreciated!

published

We are very happy with the SAE's installation of our new solar system. The initial consultation was thorough and attentive to our needs as was all our dealings with the administration team throughout the process. The installers were courteous, professional and instructive in their handover. Highly recommended.

1 comment
SAE Group
SAE GroupSAE Group
Mathew

MathewSouth East Queensland, QLD

Excellent customer service, very happy with advice and installation

published

We are very happy we chose SAE to install the solar on our house. They listened to our needs, made their recommendations, and came up with a system we were happy to install. Our process is not finished yet, we should be able to turn on the system next week, but so far SAE have met or exceeded our expectations. We were most happy with the quality of workmanship, their care for our property, and the way they cleaned up after the job. Aside from all that, each staff member has been a pleasure to work with.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
SAE Group
SAE GroupSAE Group

Great to hear from you Mathew, thanks so much for the thorough review. We love it when we exceed our customers expectations! We have no doubt that your new tailored system will meet but hopefully exceed your expectations too. Enjoy!

Dieter

DieterRichmond-Tweed, NSW

Satisfied customer

published

This is the third time dealing with SAE and they just continue to meet or surpass expectations. From initial contact to final install and hook up, the team at SAE was a pleasure to deal with. Highly recommend them for solar and air conditioning.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sunpower panels and Fronius inverter.
System Size5 KW
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1 comment
SAE Group
SAE GroupSAE Group
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Paul

PaulRichmond-Tweed, NSW

SAE Review

published

Total dealings with company was smooth, from the sales (Mark) to the completion of installation.
Administration team kept me updated with progress and the follow up information from the office was easy to understand.
Would recommend to anyone.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 330W Seraphim Blade
System Size8.2 KW
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1 comment
SAE Group
SAE GroupSAE Group

Good experience

published

Good communicators. Timely installation. Came when they said. Always called back when asked. The quote was well done after a meeting onsite. It was a competitive quote by an experienced man.

Customer Service
Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
SAE Group
SAE GroupSAE Group
Terry

TerrySouth East Queensland, QLD

  • Verified customer

Peace of mind and pleasant to deal with SAE Group - Highly recommended SAE Group.

published

Just had the solar system installed by SAE Group. Very pleased with the professionalism of installation team and the installation of solar system. The sales rep, Craig, was very knowledgeable on the product and helpful in the decision to purchase solar system. The admin team were also helpful and kept me informed on the progress of installation from accepting the quotation to the actual install. Before accepting the quotation, I was able to cross check all the information provided. From quotes to credentials. This gave me peace of mind that I was dealing with a reputable company. I would like to say a big thank you to SAE Group and their team.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Suntech and fronitus
System Size10 KW
Purchase PriceA$12,000.00
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1 comment
SAE Group
SAE GroupSAE Group
lindaL

lindaLNew South Wales

Best Install from start to finish!

published

Fantastic company to deal with, the whole process went smoothly from start to finish. Panel process was so easy, from installation to setup of my smart meter and app.I have had lots of questions and they are all only ever so keen to help, making installation and upkeep super easy. Extremely happy and couldn't recommend SAE highly enough.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6 KW
See all answers
1 comment
SAE Group
SAE GroupSAE Group
Captain Snooze

Captain SnoozeRichmond-Tweed, NSW

  • 3 reviews
  • Verified customer

If you want quality products, professional service and a fair price SAE Group (Solar) can deliver.

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sonneshein BATTERIES
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1 comment
SAE Group
SAE GroupSAE Group
Rico

RicoSouth East Queensland, QLD

Very happy with the installation

published

Great company to work with! They listened to what I requested and provided a solution to match. The office and installation staff were excellent. Easy process for designing a solution for my needs.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sunpower P3
System Size6.5 KW
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1 comment
SAE Group
SAE GroupSAE Group

Hi Rico, thanks for the 5 star review! Designing a tailored solution to our customers needs is our speciality so we are thrilled to hear that we met your expectations. Enjoy your new solar powered lifestyle!

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BarryG

BarryGMid North Coast, NSW

  • 2 reviews
  • Verified customer

This company listens to what you want.

published

Crew arrived on time, and sorted a problem in first few minutes. Great result. 2 other companies only wanted to do the simple solution. SAE went out of the way to accommodate our situation. (3 phase , panels on shed 30 metres from the house). Sensible solutions worked out, where other raised obstacles. Recommended to all potential clients.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase PriceA$6,400.00
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1 comment
SAE Group
SAE GroupSAE Group
  • Verified customer

Highly Recommend SAE for Residential Solar.

published

I was very happy with the sales process, SAE sent someone on-site to assess (I am in Country NSW) and they were helpful and knowledgeable.

I was also impressed that SAE listened to my specific requirements and didn't just sell me something cookie-cutter. The folks in the office were friendly and proactive in updates on order progress and scheduling.

Install was over two days with two guys on-site. Really happy with the result and the guys were friendly, punctual and extremely knowledgeable of the products being installed. The end result is amazing, the system looks great on the roof and Enphase board is neat and tidy in the garage.

All in all, was a very positive experience and I would highly recommend SAE.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased SunPower P3
System Size9.9 KW
Purchase PriceA$12,471.00
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1 comment
SAE Group
SAE GroupSAE Group

Great Company - excellent service

published

Great company to deal with from start to finish - no issues - has been a very easy process - they kept all parties informed and even put in appropriate processes for COVID-19 - very impressed - would highly recommend to anyone looking for Solar.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
SAE Group
SAE GroupSAE Group

Can’t wait to use it.

published

Great company to deal with and Damian was very down to earth and very helpful. Installation was quick and team very professional. Thank you for your assistance with getting everything connected.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
SAE Group
SAE GroupSAE Group

The reviewer stated that an incentive was offered for this review

vldp

vldpSouth East Queensland, QLD

Great job, great guys and very professional

published

The guys had to deal poor wet weather but did a great job professionally and safe, installation was quick and efficient and completed in reasonable time, I highly recommend SAE

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim
System Size6.6 KW
Purchase PriceA$6,200.00
See all answers
1 comment
SAE Group
SAE GroupSAE Group
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