Salt&pepper

Very prompt and helpful assistance from Angeli. No hassle at all and everything was sorted with the first response.

Very prompt and helpful customer service from Marian. Ordering, delivery and customer service from S&P has been overall extremely good!

Excellent customer service from Marian! My broken item is being replaced within the next few days with nothing to do one my part. Fantastic outcome, thankyou Marian.

Big call out to MARK for assisting with my issue so quickly and resolving in such a timely manner. Thank you, MARK, for your exceptional customer service!

Awesome service, Marian was great. Highly recommend. Will be ordering more

Great service and Andrew was good with customer service. The products are nice too.

The customer service I received was great, Van was super helpful and responsive offering solutions and progressing everything so easily.

Outstanding customer service! I'm a regular Salt & Pepper customer and recently reached out with a quality concern about a product. Angeli from the customer service team responded promptly and was friendly, genuinely helpful and easy to deal with. The way my case was handled went well above and beyond what I expected. It's rare to find a brand… Read more

that listens and truly stands behind its products. Thank you Angeli and the Salt & Pepper team-you've definitely earned my continued loyalty.

Angeli was very easy to deal with, quick and had my query resolved in no time. Hassle free service Thanks so much

My online order arrived with a singular broken bowl. I sent an email to the help line & Angeli responded to me within 24 hours; informing me that a replacement has been organised and already on the way. 10/10 customer service.

Products are really good quality! And many thanks to Van for being great with customer support and helping me with the order.

I was hoping to find a product that I knew wasn't still a current range, and was helped by Van. She went out of her way to reach out to S&P'S Australian and New Zealand retailers in the hope that some of them may have had an odd piece or two still in stock. Unfortunately what I was looking for had all sold out; however her service was second to… Read more

none, and I was very greatfull for the effort she had put in for what would likely to have been a small to modest purchase. Thanks very much Van.

Highly recommend Mark from the S&P online support team. He’s quickly resolved my queries and was very professional and prompt. Thanks Mark and S&P

Great products and when one was broken when it arrived, an email to them was helpfully dealt with by Maryda who has organised a replacement. Quality service

I had an issue with one of my lasagna dishes, with cracking after 3 uses. I contacted salt and pepper discussing my issue and the most helpful person Kenneth S was extremely prompt and addressed my concerns very quickly, which resulted in a replacement dish, delivered within a matter of 4 days. Amazing response and customer service

Kenneth S is the best in the business when it comes to customer service. He’s ⭐️⭐️⭐️⭐️⭐️

Purchased a gift card on April 10 2026, have asked many times via email for the voucher and have been told I will get someone to send it to you or we have escalated this. It was not a cheap voucher and it was over $200 so I’m guessing it was a scam. Please don’t buy online go in store as no one from customer service seems concerned.

Thanks Razelle for shipping replacement item on warranty so quickly.

I contacted customer service after realising that physical Salt& Pepper stores were closing down and I still had a gift card that stated only able to be used in Salt& pepper stores. It took a a little time to resolve but in the end received a satisfactory outcome. I received good correspondence by Mary D from customer service and she was easy to get in touch with via emails.