Cheap stuff ..weird thing is that they go through so many managers in their yatala warehouse which seems to be every busy period ..botch company been about 15 managers in the past year seems like a dodgy company..sorry no it is dodgy
If I could give zero stars I would. This is by far the cheapest constructed pressure washer I have owned yet it’s relatively expensive in comparison to my previous models. The detail gun is poorly constructed and leaks so the water runs down your arms soaking you more than your car. The motor is noisy and runs even in the moments you’re not… Read more
pulling the trigger. The unit has cheap with flimsy wheels and handle so don’t expect to easily manoeuvre it and customer service is non existent. Don’t waste your time or money they don’t honour warranty
I bought the Salty Captain Tyre Shine at a premium store at a premium price. It was easy to apply and left the tyre in an OK appearance but it didn't leave a shine as I expected. I contacted the customer service and they said that it did what they thought it should do. I responded that they should rename it Salty Captain Tyre Dressing because it doesn't shine.
Reviews with attachments
I have had 4 muskets now and all of the clear canisters have cracked and failed after about 5 uses. My latest one is hanging in there. This is a shame as the products are excellent and when the parts hold together it’s brilliant. But there is a fatal flaw in design and or quality of the canister manufacturer. Like other have said the rest of the… Read more
products are great. You can’t seem to get replacement canisters and if you have bought your stuff from say BCF then salty captain direct give you the run around on making good.
Hi Hudson, We're sorry to hear you've had ongoing… Read more
I purchased Brand new Pressure Washer with detailing kit for $700 approx. The worst quality pressure washer. Third class quality plastic they are using and the motor doesn't even work. The pressure washer came with broken parts and after putting it together it started leaking and there was no pressure being generated. I am so upset and… Read more
feel betrayed by this company.
Dont fall for their flashy advertisements.
Their products are really cheap. I hope i get my refund back. If i could give 0 starts i would.
Hi Pulkit, Thanks for sharing your feedback,… Read more (+1 reply)
If I could give 0 stars I would,the window cleaner stripped my window. I got a brand new car 2 weeks ago and it’s my first car I’ve owned, thought I’d go the route of spending good money to look after it, I used their glass cleaner for my windows and it’s stripped it completely and started to take off the tint on my driver side window, it was… Read more
leaving a white dust that shined on my finger, I got a kit and a lot from them tbh and I’m scared to use anything else incase it damages my car more, actually makes me really upset as I was so excited to clean my car and look after it as I struggle a lot financially and was finally able to buy my first car after struggling so much. With all the other reviews seems like it’s a scam and I wish I read them first. I’m going to try and reach out to them but by these reviews I’m not hopeful.
Worst products do not buy and cheap materials I have also emailed them and haven't received any response back
Beyond the worst product I've ever used. All of the flimsy plastic peices split on first use under the standard pressure of a garden hose. Please save yourself the bin space and do the environment a favour by not buying this plastic waste which will end up in landfill after one use.
Hi Ben, we're so sorry to hear you've experienced… Read more
Purchased a inverter and when viewing there shopping policy it says dispatches in 1 to 3 business days and delivered within 2 to 5 business days, 10 days later shows it hasn't progressed from packing so still hasn't even been prepared. I need urgently now for a trip and trying to get a quick and helpful response is like pulling teeth, very… Read more
painful. My suggestion is to totally avoid them as now it looks like I will have to apply for a charge back from my bank to get refunded. Terrible company, further more they confirmed my item hasn't left the warehouse and refuse to keep the item and refund me even though no way possible in can be delivered in time nor would they confirm when it will actually be delivered. They are getting so many bad reviews and hopefully people stop buying from them. AVOID AVOID AVOID SALTY CAPTAIN
Hi David, We’re sorry to hear about your… Read more
owned this musket for just over 12 months and its broken into pieces, it has never been treated wrong or dropped, i am a fan of there 4x4 wash and drip dry but i am really disappointed that the musket i was supplied has pretty much cracked and fallen to bits on its own in just over 12 months. even after all there advertising praising how well made they all are
Hi Justin, I'm so sorry to see the issues you're… Read more
Plastic Musket is cheap and breaks quickly – We purchased the boat and 4WD wash kit which includes 2x 1L bottles of different types of wash, a smaller bottle of the drip dry product and an all purpose cleaner with a mitt and microfiber cloth plus the captains musket hose attachment. To start with the positives the microfiber cloth is great and I could dry my entire car without having to… Read more
wring it out. The wash does a good job BUT you do need to hand wash the car as the wash doesn’t remove dirt if you are just spraying on and rinsing with the captains musket. The drip dry is also good, but you do need the captains musket to apply this one. The negative is the captains musket which is made of POOR QUALITY plastic and both of our muskets cracked after about three to four uses. The first musket cracked where the hose attachment screws into it, the second musket developed cracks in the clear plastic product container. Replacement muskets sell for $80 which is absolutely disgusting considering you can buy a better quality hose attachment from bunnings for under $10. This is why I don’t recommend this product, it seems the quality of the plastic musket is a common issue!
Hi Carly! Thanks for sharing some feedback.… Read more
I recently purchased a pressure washer complete with 4wd washing products, all up it was $700 for a Xmas gift in November 2025 pre Black Friday sales , I never received my order until NYE which I had to pick up on my own accord. Back track first week of December when I chased up my order , when I was told that it hadn’t arrived into the country,… Read more
I was advised that I would receive by 12/12/25 (Sweet), unfortunately not the case . Once my order never arrived by the 14th I was told on numerous occasions that it was on its way , finally I received a tracking email. Come the 19th I found out that Allied express only just received the item & the package was damaged & where awaiting a new shipment from Salty captain to re place the damaged one . Obviously this all didn’t happen & come 30/12/25 & countless emails to salty captain with no reply. I finally had Allied express advise me that I could come to there warehouse inspect the items to see if there was damage , & if I wanted to take my order . At this point i thought that I may as well do so as I was heading away on a holiday in 3 days . The items where in good order. Now you may say that all this was just bad timing over Xmas & that partly both Allied & Salty captain stuffed me around. But here is the kicker , after sending an email in early January advising them of the whole ordeal , lack of transparency & contact . They apologised & advised that they would send me a $35 4wd cleaner as a sign of appreciation. Till this day 2/2/25 im still awaiting & not holding my breathe. In short they take you $$$ & don’t give a damn about customer service . I will never purchase a Salty Captain product also in short there cleaning gear is over priced & is nothing special to your standard car cleaning products. Very Poor Form Salty Captain
Hi Paul, Thank you for taking the time to share… Read more (+2 replies)
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Latest follow-ups
Purchased a cooler35 and was looking forward to getting it. 2 weeks post the order date and a couple of ignored follow up emails Salty captain decided to refund my order and make up some rubbish about my order being lost in the mail. Apparently they… Read more
didn’t send another because the item is out of stock although when i checked the website I can still order the same item. I wouldn’t deal with these guys again. No response to emails and suspect excuses.
Follow-up · Just to clear up follow up questions from product review. The salty captain website had stock of the cooler as it let me add to my basket and proceed to purchase. Salty captain created the shipping advice and the tracking details were sent to me although the status remained “item not received by courier”. After 2 weeks I followed up salty captain… Read more
Hi Owen, We're truly sorry for the experience you… Read more (+4 replies)
- +2
Purchased a 95lt duel zone fridge freezer I must say it’s built extremely well like a tank. Cools down quickly to temperature & holding quite well. Seems efficient on 12v power for a large unit. Only downside I would like to see an extra Anderson… Read more · 2
plug option in the leads not separate as I feel all fridge companies should provide this nowadays I fitted a Anderson plug no problem removing the cig socket.. The 5 year warranty did help towards my purchase’so far so good.
Follow-up · Just to add a follow up so far I’ve been very happy with the fridge you can turn the fridge or freezer off as you choose to save power ideally with batteries. The only issue I had was trying to purchase a cooler cover in time for a trip away so as salty captain didn’t yet supply them I’ve found a different brand fridge which are identical & the covers fit straight on very decent price..
Salty captain 770ml tyre shine spray bottle , this product would be the absolute worst tyre shine I have ever used, lucky I tried this item before I purchased any other products in the range . Absolute joke .
Follow-up · A finish that was better than no finish the product is as good as water spray
Hi Aulord, We’re very sorry to hear that you’re… Read more (+2 replies)
Positive reviews
I contacted Salty Captain after having an issue with a part of a washer that I had purchased late last year. I had reached out via email on a Sunday and had a response back from Shannon first thing Tuesday morning. The response was fantastic! Shannon was understanding and was very quick to resolve the issue. Delivery of a part was organised that… Read more · 1
day and I was in disbelief to have received the item by lunchtime Wednesday.
Excellent after sales service and communication. Thanks so much Shannon.
These products are some of the best I've used. The customer service team are also just as good. I had a small issue with the Pressure cleaner Lance, and the customer support team have sent me a new one without any dramas at all. Makes me want to keep using their gear and support a great business.
Ordered a kit + some extras a couple of months ago for my 4WD for the first time. Awesome product, works an absolute treat for hard grime. Customer service was outstanding also as I had some questions and wanted some advice with they were super quick to answer. 10/10 would recommend for all your car washing needs! Show reply
Negative reviews
I purchased a salty captain mattress for full price and the next day they went on sale for 60% off. I have bought products off them before and even tried to support their Australian business before using eBay/China etc. When I asked if I could be credited for the difference of the sale price I was pushed aside and received cheeky responses from… Read more
their team member (Shannon). I then asked if I could return the unused product and was told that they were discontinuing this product so there would be no refund. I will never use or trust salty captain products again. I have also been telling everyone I know how poorly I’d been treated for trying to be loyal to an Australian company.
Hi Mark, We're sorry to hear you're disappointed… Read more (+1 reply)
The liquid product is really good, but, the plastic foam spray guns only last a few months before I get cracks in the screw threads, the clear bowl splits under pressure, the o-rings perish and split way too quickly. Salty Captain you need to seriously lift your game and improve, people won’t mind paying a bit more for a product that lasts. As for me, my Fathers Day presents my kids get me turn into disappointment within a few months….
Hi Rod, I'm so sorry your experience with the… Read more
I was given this kit as a gift for my birthday by my kids and they paid for it out of their own money. I've used it properly 6 times . The screw on bowl that holds the flush has split just under the thread and leaks out the flush all over the ground and myself. It has a o/ring and a flange on top of the male part of the gun body so over tightening… Read more
doesn't seem possible. I'm Pretty disappointed with the quality of it and it feels cheap and quite nasty. The engine flush and shampoo seems to work ok but honestly how can you actually tell on the inside of the engine without stripping it down. The shampoo gives a good gloss with a good dry off. I haven't contacted the company yet so let's see what happens for the warranty if any.
Hi there, Thanks for taking the time to leave such… Read more
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Recent reviews
Don’t buy the musket it’s a great idea in principle only had mine about 8 months now and the soap reservoir has got little pin holes again and this the 2nd one I have had. I got it for mainly flushing engine with wanting to use the flushing clean for jet ski engine but also use for washing vehicles, I like the amount of coverage it did produce, save your money and buy a better product as this is garbage, it is crap
Hi Gary, I'm so sorry to hear the issues you've… Read more
Huge shout‑out to Salty Captain Crew! I had a faulty musket and they replaced it instantly with no fuss at all. Their customer service is honestly next level — fast, friendly, and super helpful. Their products are awesome, and the way they look after their customers makes them a standout company. Couldn’t be happier. Show reply
After my order went missing the staff from Salty Captain went out of their way to locate it. It seems as tho the freight company was the culprit but Salty staff, in the middle of a massive sale season, put all effort into replacing the missing goods. Their communication and efforts were excellent, I would definitely consider purchasing from them again Show reply
I’ve had a great experience with Salty Captain and would highly recommend them. Not only do they offer a fantastic range of products, but their customer service is also outstanding. I recently needed some assistance and Shannon was incredibly helpful throughout the process. She was friendly, responsive, and genuinely went out of her way to make… Read more · 1
sure everything was sorted quickly and smoothly.
The product range is excellent, with plenty of quality options to choose from, and it’s clear that a lot of thought has gone into both the products and the customer experience. Knowing there’s such great support behind the brand gives me even more confidence in purchasing from them.
A big thank you to Shannon and the Salty Captain team for providing such a positive experience. I’ll definitely be a returning customer!
Absolutely love salty Captain. Have been using it for years and both my ute & JetSki always come up looking mint. Last time I took my ski to the mechanics he asked if I even use it. So I’m guessing the engine flush stuff actually does what it says it does because I use my ski weekly and always flush with the engine flush and musket after using it. Recommend to anyone with a car boat or 4wd! Show reply
Bought for me as a present, has been really great. I love the control over the spray (foam/wash/off) at your thumb. Be careful letting your kids use it. One drop cracked the detergent canister. However, Salty Captain’s service staff were great! They went above and beyond to help me get a full replacement! Very happy with that :^) Show reply
It was incredibly easy to search for the product /kit i was after. It works amazing, cleaned my car pretty good. The customer service is also very helpful, don’t be afraid to reach out to them if there’s an issue with your order. Show reply
Really terrible Customer Service. They sent me the wrong product as someone in the warehouse can't pick and pack properly. There's no contact number. Have sent two emails and no response for a week. Not good enough.
Hi Steve, Thank you for your feedback. We sincerely… Read more
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Hi Blaise, We're sorry to hear this has been your… Read more