Review your last buy on ProductReview.com.au
85 reviews
5 Alan  · Very easy to deal with, extremely helpful, stands by their product and happy to help.
5 jace78  · Very helpful and sorted out my issue very quickly. Highly recommend
5 LBROWN  · Good quality soaps for a sharp price in bulk, I have been buying 5l of the 4wd wash and it lasts a long time. Pulls off the muck off after a weekend adventure.
5 Karl.S  · Customer service was exceptional. Quick to respond to messages about an issue and problem resolved. Thanks guys.
5 Cyle V.  · Great service with helping me replace a product, easy to communicate with, and had fast replies.
5 Sam H  · Absolutely love all the products and prompt, polite service. The nozzle cracked on my musket and was replaced and in the mail within 3 days.
Luke C
Luke CWA
 

These products are some of the best I've used. The customer service team are also just as good. I had a small issue with the Pressure cleaner Lance, and the customer support team have sent me a new one without any dramas at all. Makes me want to keep using their gear and support a great business.

Ask the reviewer
Taryn w
Taryn wNSW
 

Ordered a kit + some extras a couple of months ago for my 4WD for the first time. Awesome product, works an absolute treat for hard grime. Customer service was outstanding also as I had some questions and wanted some advice with they were super quick to answer. 10/10 would recommend for all your car washing needs! Show reply

Ask the reviewer
  • Thumbnail
  • Thumbnail
Ben
Ben
 

Beyond the worst product I've ever used. All of the flimsy plastic peices split on first use under the standard pressure of a garden hose. Please save yourself the bin space and do the environment a favour by not buying this plastic waste which will end up in landfill after one use.

Salty Captain
Salty Captain    

Hi Ben, we're so sorry to hear you've experienced… Read more

Ask the reviewer

Reviews with attachments

  • Thumbnail
  • Thumbnail
  • Thumbnail
Pulkit S.
Pulkit S.VIC3 posts
  Verified

I purchased Brand new Pressure Washer with detailing kit for $700 approx. The worst quality pressure washer. Third class quality plastic they are using and the motor doesn't even work. The pressure washer came with broken parts and after putting it together it started leaking and there was no pressure being generated. I am so upset and… Read more

feel betrayed by this company.

Dont fall for their flashy advertisements.

Their products are really cheap. I hope i get my refund back. If i could give 0 starts i would.

Salty Captain
Salty Captain    

Hi Pulkit, Thanks for sharing your feedback,… Read more (+1 reply)

  • Thumbnail
  • Thumbnail
Paige
Paige
 

If I could give 0 stars I would,the window cleaner stripped my window. I got a brand new car 2 weeks ago and it’s my first car I’ve owned, thought I’d go the route of spending good money to look after it, I used their glass cleaner for my windows and it’s stripped it completely and started to take off the tint on my driver side window, it was… Read more

leaving a white dust that shined on my finger, I got a kit and a lot from them tbh and I’m scared to use anything else incase it damages my car more, actually makes me really upset as I was so excited to clean my car and look after it as I struggle a lot financially and was finally able to buy my first car after struggling so much. With all the other reviews seems like it’s a scam and I wish I read them first. I’m going to try and reach out to them but by these reviews I’m not hopeful.

  • Thumbnail
Joe
Joe3 posts
 

Worst products do not buy and cheap materials I have also emailed them and haven't received any response back

  • Thumbnail
David
DavidNSW4 posts
  Verified

Purchased a inverter and when viewing there shopping policy it says dispatches in 1 to 3 business days and delivered within 2 to 5 business days, 10 days later shows it hasn't progressed from packing so still hasn't even been prepared. I need urgently now for a trip and trying to get a quick and helpful response is like pulling teeth, very… Read more

painful. My suggestion is to totally avoid them as now it looks like I will have to apply for a charge back from my bank to get refunded. Terrible company, further more they confirmed my item hasn't left the warehouse and refuse to keep the item and refund me even though no way possible in can be delivered in time nor would they confirm when it will actually be delivered. They are getting so many bad reviews and hopefully people stop buying from them. AVOID AVOID AVOID SALTY CAPTAIN

Salty Captain
Salty Captain    

Hi David, We’re sorry to hear about your… Read more

  • Thumbnail
  • Thumbnail
  • Thumbnail
justin
justinNSW
  Verified

owned this musket for just over 12 months and its broken into pieces, it has never been treated wrong or dropped, i am a fan of there 4x4 wash and drip dry but i am really disappointed that the musket i was supplied has pretty much cracked and fallen to bits on its own in just over 12 months. even after all there advertising praising how well made they all are

Salty Captain
Salty Captain    

Hi Justin, I'm so sorry to see the issues you're… Read more

  • Thumbnail
  • Thumbnail
Carly M
Carly M3 posts
  Verified

Plastic Musket is cheap and breaks quickly – We purchased the boat and 4WD wash kit which includes 2x 1L bottles of different types of wash, a smaller bottle of the drip dry product and an all purpose cleaner with a mitt and microfiber cloth plus the captains musket hose attachment. To start with the positives the microfiber cloth is great and I could dry my entire car without having to… Read more

wring it out. The wash does a good job BUT you do need to hand wash the car as the wash doesn’t remove dirt if you are just spraying on and rinsing with the captains musket. The drip dry is also good, but you do need the captains musket to apply this one. The negative is the captains musket which is made of POOR QUALITY plastic and both of our muskets cracked after about three to four uses. The first musket cracked where the hose attachment screws into it, the second musket developed cracks in the clear plastic product container. Replacement muskets sell for $80 which is absolutely disgusting considering you can buy a better quality hose attachment from bunnings for under $10. This is why I don’t recommend this product, it seems the quality of the plastic musket is a common issue!

Salty Captain
Salty Captain    

Hi Carly! Thanks for sharing some feedback.… Read more

  • Thumbnail
Paul
PaulNSW2 posts
  Verified

I recently purchased a pressure washer complete with 4wd washing products, all up it was $700 for a Xmas gift in November 2025 pre Black Friday sales , I never received my order until NYE which I had to pick up on my own accord. Back track first week of December when I chased up my order , when I was told that it hadn’t arrived into the country,… Read more

I was advised that I would receive by 12/12/25 (Sweet), unfortunately not the case . Once my order never arrived by the 14th I was told on numerous occasions that it was on its way , finally I received a tracking email. Come the 19th I found out that Allied express only just received the item & the package was damaged & where awaiting a new shipment from Salty captain to re place the damaged one . Obviously this all didn’t happen & come 30/12/25 & countless emails to salty captain with no reply. I finally had Allied express advise me that I could come to there warehouse inspect the items to see if there was damage , & if I wanted to take my order . At this point i thought that I may as well do so as I was heading away on a holiday in 3 days . The items where in good order. Now you may say that all this was just bad timing over Xmas & that partly both Allied & Salty captain stuffed me around. But here is the kicker , after sending an email in early January advising them of the whole ordeal , lack of transparency & contact . They apologised & advised that they would send me a $35 4wd cleaner as a sign of appreciation. Till this day 2/2/25 im still awaiting & not holding my breathe. In short they take you $$$ & don’t give a damn about customer service . I will never purchase a Salty Captain product also in short there cleaning gear is over priced & is nothing special to your standard car cleaning products. Very Poor Form Salty Captain

Salty Captain
Salty Captain    

Hi Paul, Thank you for taking the time to share… Read more (+2 replies)

  • Thumbnail
Stung
Stung17 posts
 

Salty captain cleaning products work well, however. DO NOT BUY the musket foam gun, it works but uses water to replace the solution which dilutes the solution, almost straight away it becomes useless, i complained and they sent me another, same thing. You can see why it doesn't work. Tryed to return both but wont give return details They let them… Read more

selves down with this useless product thats not fut for porpose 1 thing letting the hole business down Both now in recycle bin

  • Thumbnail
  • Thumbnail
  • +2Thumbnail
James O.
James O.VIC
  Verified

Arrived 2 week's late with an apology and a bottle of extra car wash on arrival tyre shine had leaked through all contents they offered to replace the tyre shine only, if I was going to gift it I would have need to literally was everything and it would no longer be new. As this was a gift I was basically stuffed went with another brand off the… Read more

shelf at local Autobarn was cheaper and were known products. Just a disappointing experience. I like to support local companies but will do more research in the future.

Find out how Salty Captain compares to other Vehicle Accessories & Parts Shops

Know better, choose better.

Compare all

Latest follow-ups

Owen
Owen4 posts
 

Purchased a cooler35 and was looking forward to getting it. 2 weeks post the order date and a couple of ignored follow up emails Salty captain decided to refund my order and make up some rubbish about my order being lost in the mail. Apparently they… Read more

didn’t send another because the item is out of stock although when i checked the website I can still order the same item. I wouldn’t deal with these guys again. No response to emails and suspect excuses.

 Follow-up  · Just to clear up follow up questions from product review. The salty captain website had stock of the cooler as it let me add to my basket and proceed to purchase. Salty captain created the shipping advice and the tracking details were sent to me although the status remained “item not received by courier”. After 2 weeks I followed up salty captain… Read more

Salty Captain
Salty Captain    

Hi Owen, We're truly sorry for the experience you… Read more (+4 replies)

  • Thumbnail
  • Thumbnail
  • +2Thumbnail
Excellent
Excellent Victoria24 posts
 

Purchased a 95lt duel zone fridge freezer I must say it’s built extremely well like a tank. Cools down quickly to temperature & holding quite well. Seems efficient on 12v power for a large unit. Only downside I would like to see an extra Anderson… Read more ·  2

plug option in the leads not separate as I feel all fridge companies should provide this nowadays I fitted a Anderson plug no problem removing the cig socket.. The 5 year warranty did help towards my purchase’so far so good.

 Follow-up  · Just to add a follow up so far I’ve been very happy with the fridge you can turn the fridge or freezer off as you choose to save power ideally with batteries. The only issue I had was trying to purchase a cooler cover in time for a trip away so as salty captain didn’t yet supply them I’ve found a different brand fridge which are identical & the covers fit straight on very decent price..

  • Thumbnail
Aulord
AulordQLD4 posts
 

Salty captain 770ml tyre shine spray bottle , this product would be the absolute worst tyre shine I have ever used, lucky I tried this item before I purchased any other products in the range . Absolute joke .

 Follow-up  · A finish that was better than no finish the product is as good as water spray

Salty Captain
Salty Captain    

Hi Aulord, We’re very sorry to hear that you’re… Read more (+2 replies)

Positive reviews

Corrin N.
Corrin N.
 

Huge shout‑out to Salty Captain Crew! I had a faulty musket and they replaced it instantly with no fuss at all. Their customer service is honestly next level — fast, friendly, and super helpful. Their products are awesome, and the way they look after their customers makes them a standout company. Couldn’t be happier. Show reply

Happi
HappiQLD
 

After my order went missing the staff from Salty Captain went out of their way to locate it. It seems as tho the freight company was the culprit but Salty staff, in the middle of a massive sale season, put all effort into replacing the missing goods. Their communication and efforts were excellent, I would definitely consider purchasing from them again Show reply

Melissa
Melissa
 

I’ve had a great experience with Salty Captain and would highly recommend them. Not only do they offer a fantastic range of products, but their customer service is also outstanding. I recently needed some assistance and Shannon was incredibly helpful throughout the process. She was friendly, responsive, and genuinely went out of her way to make… Read more ·  1

sure everything was sorted quickly and smoothly.

The product range is excellent, with plenty of quality options to choose from, and it’s clear that a lot of thought has gone into both the products and the customer experience. Knowing there’s such great support behind the brand gives me even more confidence in purchasing from them.

A big thank you to Shannon and the Salty Captain team for providing such a positive experience. I’ll definitely be a returning customer!

Negative reviews

Steve C.
Steve C.VIC
 

Really terrible Customer Service. They sent me the wrong product as someone in the warehouse can't pick and pack properly. There's no contact number. Have sent two emails and no response for a week. Not good enough.

Salty Captain
Salty Captain    

Hi Steve, Thank you for your feedback. We sincerely… Read more

Joe
Joe2 posts
  Verified

Soooooo bad, we have an order in, have sent an e-mail to them and guess what- NO ANSWER! I’m talking about a $300 order. Said would be shipped 1-2 been a week so far. Need this by today to use tomorrow ! What a bad business Minus 5 stars

Salty Captain
Salty Captain    

Thank you for taking the time to share your… Read more

Troy M.
Troy M.New South Wales
 

I purchased the Marine Kit with the foaming gun and unfortunately the quality hasn’t been great. After only about five uses, the foaming gun reservoir developed several pin holes around the top, which now makes it unusable. After experiencing this issue, I went back and read other reviews and noticed many people reporting the exact same problem. I… Read more

wish I had checked the reviews before purchasing, as it seems I’m definitely not the only one dealing with this fault. Pretty disappointing given how little use it had.

Salty Captain
Salty Captain    

Hi Troy! We always strive for perfection, but… Read more

Find out how Salty Captain compares to other Vehicle Accessories & Parts Shops

Know better, choose better.

Compare all

Recent reviews

Rome C.
Rome C.
 

Absolutely love salty Captain. Have been using it for years and both my ute & JetSki always come up looking mint. Last time I took my ski to the mechanics he asked if I even use it. So I’m guessing the engine flush stuff actually does what it says it does because I use my ski weekly and always flush with the engine flush and musket after using it. Recommend to anyone with a car boat or 4wd! Show reply

Mark T.
Mark T.
 

Bought for me as a present, has been really great. I love the control over the spray (foam/wash/off) at your thumb. Be careful letting your kids use it. One drop cracked the detergent canister. However, Salty Captain’s service staff were great! They went above and beyond to help me get a full replacement! Very happy with that :^) Show reply

K doan
K doan
 

It was incredibly easy to search for the product /kit i was after. It works amazing, cleaned my car pretty good. The customer service is also very helpful, don’t be afraid to reach out to them if there’s an issue with your order. Show reply

Caglar E.
Caglar E.4 posts
 

Bought a washing kit. Was All good until the garden hose cannon soap cannister started leaking on the 4th wash. I had emailed and in a day i got a response from Shannon, she was awesome to deal with via email and immediately assisted with a replacement cannister free of charge and free shipping. Thanks Shannon! great customer service and good experience! Show reply

Kyle J
Kyle J
 

I purchased the DIY cart detail bundle and the products are excellent and leave the car shining. I had an issue with some parts on the musket causing me to reach out, they responded the next day and are shipping the required parts for free

David H.
David H.QLD
 

I recently enquired about a part I broke for my Captains Musket that wasn't advertised. I received prompt replies followed up with an easy to pay invoice. The process was smooth and easy.

Naomi T.
Naomi T.
 

Salty Captain was fantastic to deal with when I had an issue with one of my products. They went above my expectations with quick responses and resolution. I have been buying their products for many years now and I will definitely continue. Thanks Salty Captain.

Janine H
Janine H
  Verified

Great product and great service, always friendly and helpful staff.

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.