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Second time I have used Sam's Plumbing but won't again. The first was over the Christmas break so I cut them some slack. Both times I thought I had a small problem which became massively expensive, this time $11,500 for a call out for a blocked basin in the bathroom which turned into repacing the sewer line. My difficulty is they only use contracors so a different person each time and each plumber comes in blind. No message when they don't come. I call the company to find out a time line who say they will call the plumber who will return my cal...l. I have had a 1 metre trench across my back yard for 4 weeks which I have been trying to get them to backfill, maybe tomorrow if I am lucky but won't hold my breath. I have spoken to the office 8 times about this hole so far and received 2 calls back, one was for last week when they didn't arrive and second was today to arrange for work tomorrow. Their initial diagnosis of a blocked sewer, and consequent hole in my yard, did not fix the initial call out of a blocked basin in the bathroom. That blockage was due to be fixed this morning, no one arrived so it will be at least another 6 days. The individual plumbers seem ok but I am at the point I don't trust the cost of the quote either. This is my first ever bad review about anything.
DO NOT USE, DO NOT CALL, DO NOT!!
They pressured my elderly (non-english speaking) mother-in-law into unnecessary services. She wanted a simple toilet leak and heater service done and got fearful tactics applied about the water heater needing replacement - an overpriced install done, not mounted properly and pressure valves damaged and then would not repair when asked. They (eventually) sent a (paid for) compliance certificate without inspection. The heater service had then mysteriously discovered a gas leak and the gas was turned off, before I could call them back they had got...a cash deposit from her for another overpriced repair. Never did the heater service that was paid for and then got out the loan-shark terms and conditions out for the late payment fees (during our dispute), for an old lady who can't read. The range of plumbers to oversell their bad business instead caused damage to her house, failed to adhere to the VBA standards and licensing requirements and are (in many people's opinions) theives. Stay well clear.
Stay Away From This Company! Scammers!
Just want upright gas cooker installed for $560.00, demand $200.00 deposit. We are then conned to believe there is a severe gas leak and new gas line must be done $6000.00. No smell or any sign of gas leak, gas bill very low. Then forced us to relocate hot water system installed 11 yrs ago for $600.00 as they will not reconnect if not done so. Cost of materials less than $1000.00. Charged $ 7,568.90 in total and what do we get? A stove not properly installed, unsightly hot water pipes connection, 12 meters of gas line not properly done, big holes on the brick wall filled with silicon, damaged walls kitchen and lounge room and damaged heater. Total rip off. Shame on them!
Feels like i have got scammed
Ive paid your invoice out of pity for your unprofessional service.
It feels like a scam to me. Your plumber did nothing to try to fix the problem. He didnt even try....just gave a quote for a ridiculous unnecessary roof restoration.
Thank god the next plumber i called fixed the leak immediately and i was happy to pay him in full on the spot.
I hope that the least i have done here is drawn attention to you that you have pretty hopeless plumbers working for you.
Fraudsters - Please Avoid
These tradies are currently holding a $1200 deposit from my elderly parents and have refused to return it despite not completing any work. Avoid at all cost particularly if vulnerable or elderly. Lowest of the low.
It’s taken me a while to write this but feel I want to say something. There was a sudden roof leak in our study and, as no one else was available before Xmas, engaged with Sams for a quote. While the bloke I spoke to was very affable, I was quoted $5k for roof repair, with a recommendation that another section of the roof was going & that this also be included in this quote. Around $2700 was quoted for inside repairs. My partner hit the roof at the quote, found all the bad reviews on this website & we decided not to pursue. End result: husband went up the roof & found ONE tile with a hole. Replaced it and all is well, despite further deluges.
DON’T ENGAGE - RIP OFF!!
After being told the job would start two days after substantial deposit made, it took two months to do a small section of work (unsatisfactorily) and never came back to fix or do anymore work! Never returns calls! Also, be advised, Sams don’t do the work but instead subcontracts. I regret not researching first before engaging this shonky firm.
Stay Away Zero customer service
Booked in for Hearter Service paid $180 deposit, no one showed due to emergency, postponed to another day, then postponed again, 3rd time booked in, postponed again, 4th time booked in postponed again. not sure how to get my money back. will go to VCAT.
What a ripoff.
No complaints about the work but the bill was a complete ripoff. The simple job (replace pressure relief valve on HWS) took less than 15 minutes but was billed $180 for labour, $165 for "testing and commission", and $95 for "documentation". The part was charged at $120 but is a lot cheaper elsewhere.
My advice: Avoid this mob!
$985 +GST to remove/re-seat x2 existing tap sets and body, replace washer/o rings and gasket (not made of gold). Plus tighten existing towel rack/toilet holder. Got a $200 "discount" and then ended up with a hole in my wall, which they say wasn't them. Wish I had read these reviews prior to booking...
Zero Rating. Dishonest - DO NOT USE THEM AT ALL.
BEWARE of this company!!!!. I should have read reviews before hiring. I generally do not write review but this company is rude, highly expensive (rip off) and false advertising hence, this note.
In nutshell, my issue was that I had a leak in the water supply pipe outside my home. When I spoke to the receptionist, she told me the call out and assessment fee is $50+GST. A plumber turned up around 11 am on a work day and without conducting any leak detection, charged me $108.90 (GST incl) on the spot for his visit and provided me with a quote of...
Beware of Sam's
I also had a shockingly bad customer experience with this company and will never ever deal with them again. I will ensure that none of my friends or family ever do so too.
Not trustable- Do not use them
The job I want to get it done is simple. It only takes 15 min. to fix the water tab ( add spring). I got quote from the plumber sent from Sam seems professional. However, he quoted me the jobs include service of hot water system is not what I want to do and not worth to do. The quote is absolutely rip off. I had another independent plumber fixed my water tap about 1/5 price Sam quoted and give be much practical advice what need to be done in future. DO NOT use them.
Expensive, Rude, A Total Scam
This company came out to provide a quote on a box gutter that needed re-alignment and capping to be adjusted. He advised it was 1-2 days work & quoted $5000 plus GST. The workmen arrived and as required we paid 50%, $2500 plus GST. In under 2 hours the box gutter was complete, a new box gutter installed over the top of the existing one, the capping could not be done as they needed to buy a new capping. The workmen advised the capping would be 1.5 to 2 hours work. Total cost of all materials used to complete the box guttering was less then $100....Sam's continued to email asking for the balance, I refused as only half the work was done & requested a refund for the excessive over quote, $1,250 per hour!!!! The staff member became rude & aggressive on the phone, refused to even consider discussing the matter. They then advised all communication must be by email so they can record it. No certificate has been provided, my lawyers are now looking into this company. They are a scam & ripoff, do not go near them.
Sam's Local Plumbing high risk of disappointment
They came and provided a quote which was expensive, however my toilet was leaking and I was expecting exceptional service so happily to accept the quote. However the toilet instaled was Raymor cheaper than the Coroma quoted toilet, it was supposed to be back up to the wall and it does not so they needlessly removed the skirting leaving a 10mm gap to the underside the house on the whole back wall of the toilet. I contacted them to complain and ask for refund on price differential on the quoted and installed toilet, as well as arranging for som...eone to replace the skirting or pay for it to be replaced. They answered by saying they have recorded me agreeing to it all, which I did not, and when requested didn't provide a copy of the said recording. They offered to come out and look at my expense, which was the moment I decided I no longer want to deal with this company. I have never been so dissappointed as to leave a bad review but this was unacceptable customer service and I do hope that I save someone else from the same distress and poor service. Find someone else to do your work, and make sure you read reviews, perhaps I would have been better informed had I read some of the reviews here.
STAY AWAY!! 0 Stars
DO NOT USE THIS COMPANY. Another example of taking advantage of a female/unqualified person. Hired through hipages (Don't go near that mob either) cheapest quote and could attend the following day. That was my first mistake! Text by Sam's local plumbing at 5.30am! 1st bloke ([Name Removed]) turned up at 7am - all sounded fantastic + quoted (no plumbers name on the quote) for twice what I estimated but work was to be done by lunchtime. Freestanding oven install - swap old for new but electrical also needed. Only required the plumbing/gas swap. O...nce I agreed to the quote I had to pay 1/2 deposit immediately. Then he left saying he had an emergency job on the other side of town but would be back by lunchtime. 2nd plumber turned up saying he was given the job that morning - clearly having no idea he was to supply new parts (that were not needed). He only left to get them when I questioned where these items were. Work was carried out but not correctly. He left and said someone would attend to issue the compliance certificate when asked where it was. I then had a gas cooktop that wouldn't work properly and the flame going out when you turned down to the low setting. Very dangerous!!! Calling the office number is useless - receptionist/s clearly well practiced at delaying/avoidance tactics. Sent a complaint email to be forwarded to management - no reply/contact. 5 days later attendance times continued to change from multiple text messages. I contacted VBA and was advised to get the plumbers names before I could make a complaint. Contacted the company again - was told that would have to be referred to management and they would contact me, even though my email was sent 5 days ago! 3rd plumber turned up on the 5th day- didn't have his license with him but showed me his details from the VBA site. He seemed taken back/offended that I asked to see his license and was very defensive. Couldn't show me any id but offered to send me a photo of his drivers license - didn't happen. He adjusted the regulator and that seemed to correct the gas supply issue to the cook top. Tested the gas line outside and came back in to say it has passed but only just and there is an issue with the gas supply to the house. Rusty gal gas pipes need replacing etc. I stopped him there, asked for the compliance certificate for the oven and leave it at that. Was told it would be emailed to me. Do not go near this company - they will over charge, not supply parts as quoted and to rip you off! I still have not had a return call or email. I do not know the true identity of who turned up at my house! Impossible to report to the VBA if you don't know who the person actually is! BEWARE!!!
Sam's plumbing Coburg - Disgusting low-life predators of vulnerable people
A family member called this company from a flyer she had (with the $100 discount offer) for leak in bathroom tap. the plumber called out had soon found multiple jobs with an initial estimate of over $2000 and demanded a $1000 deposit immediately. My elderly relative was not accustomed to dealing with trades, and gave them a cheque for that amount. On subsequent call-outs of their plumbers they identified a series of jobs with a total invoice of over $8000. Another experienced plumber was contacted and confirmed that their estimates are 3 - 4...times the going rate for that work. With the help of a local tradesmen these gougers were sent off the property, leaving unfinished work - a large hole with exposed plumbing. The company then sent an invoice for $1600 for their unfinished work (so total $2600 for about 5 hours of work) with an aggressive demand for immediate payment. My relative was confused, and intimidated by this mob, and just paid out the invoice so as to get rid of the company. Disgusting low-life predators of vulnerable people
Charge for quote when didn't even quote~!
Honestly don't bother with this company. I don't usually write reviews but believe people should know what they are getting into with these guys. Company were late on multiple occasions to come quote on a big job. Kept moving the goal posts on times, which is frustrating. I think they think they are the only people working or something. Finally told them i wanted a reliable plumber, and if they couldn't come between 8-10am as discussed, with a 20 min call before hand, to not bother coming - because at this point it had been changed by them mult...iple times. Anyway they rock up at 7.40am ringing the bell waking up the kids. I get to the door and this plumber kid isn't "oh sorry forgot to call" he has the nerve to say "me iPad says to come here at 7, and we don't call". I told him to turn his car around and head home as we would be finding a plumber that was reliable. 10 minutes later they send me a bill for the quote (?). I rang the company, and they don't seem to care, just told me I had to email the company if I was not happy.... so the plumber kid turns up late after multiple stuff arounds over days (on their part) then wakes the house, and the plumber kid thinks I want him to even quote me? What is wrong with this company. Avoid this mob you will regret it if you don't.
ripped me off so bad, I had no water to my home to 5 days as the dishwasher tap was hard to move but was not leaking, I told the plumber not to turn it as it had not been used for 11 years and 50 degree water through this tap, I assumed the O washer had perished and I was correct. When he left I checked for leaks and this tap was dripping, I tried to turn it off it turned into a waterfall. I called the Sam's and they refused to return and fix unless I signed a Warranty form. They sent another plumber out 5 days later. Had to buy bottled water f...rom Aldi to wash and make tea etc. I called a local plumber and replaced the tap 80.00. Sam's cost me 460.00, 1st fix tap still dripping, 2nd fix OK washing machine tap replaced washer. Ans 1 10 page conditions to read, where I found they charge 75.00 per 15 minutes if they go overtime with quote = 300.00 an hour, OMG!! DO NOT EMPLOY THIS COMPANY, they also have been fined 120,000.00. There is lot's more, feel free to ask. Oh do not use consumer affairs they after 3 months passed it on to another service. The manager was rude when I called, said I was a manipulating bad customer and wanted the job for free and other rude comments that shocked me. VCAT are looking into it but Sam's work was bad, 2 taps made worse and the one that leaked bad which was nor renovated. They still charged for that. VCAT fees and business lookup about 80 dollar. We should not pay for items not fixed under any circumstances. Do not trust STAR rating it is 1.6, not 5 star like on their fridge magnets.
Biggest Liars, Zero customer service, way too expensive
Background Situation :
We have 2 bathrooms in our house, 1 en-suite and 1 guest. The original issue was that we needed help with the shower in our guest bathroom as it was getting blocked. There was no problem with vanity in the same bathroom or separate toilet next to it. Also there was no issues with the main en-suite bathroom either, which is in the same direction of the house. We called 3 different plumbers. First 2 said that they will do trial and error with step 1, if that fixes the issue else they will do something else. The third plumb...
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