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Sam's Local Plumbing

Sam's Local Plumbing

2.2 from 71 reviews

Reviews

(18)
(3)
(0)
(2)
(48)
  • Customer Service
    2.9 (18)
  • Timeliness
    2.8 (12)
  • Job Satisfaction
    2.5 (13)
  • Rates and Fees
    2.5 (16)


  • Verified customer

I’m kicking my self for being fooled so badly.

published
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  • Verified customer

Replaced with new gutters

published

Sam's Local Plumbing responded to my online query instantly. They arrived on time, super professional and explained everything clearly regarding replacing the gutters . He took time to document options for gutters but he provided many options. We selected the best option. Completed the work in time. Always very pleased with the service of the team. Thank you.

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  • Verified customer

Way Overpriced

published

I had a leaking stop tap in the toilet and decided instead of getting it fixed to replace it with a new one and install a hand shower. I bought a double mini stop tap and hand shower and asked them for a quotation to install. The guy came in and quoted me $647 for the job.
For the quote charged me 54 $ inc GST, if i did the job same day they will reduce the 54 from original price but if i decided to do it another day they will still charge me 647. Just for labor this is too much for this type of a job, way too expensive. I managed to do all by myself ad didn't even took me 1 hour to do those.
If its a major issue these people would charge exorbitant amount.

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Brian Mila

Brian MilaGreater Melbourne (Metropolitan), VIC

  • Verified customer

Prompt Service

published

Plumber rang ahead of time the morning before scheduled appointment to check if he could come earlier. I was happy about that and he came on time to repair my leaking in the bathroom from behind toilet cistern. This is the third job that Sams Local Plumbing has done at my place, I also asked them to look at my gas cooktop which had issues. All of these work was done to same high standard. Still I feel like they lack in some things but altogether they are a good choice.

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Bongar Jimmy

Bongar JimmyGreater Melbourne (Outer), VIC

  • Verified customer

Efficient plumber

published

I rang John for a blocked drain.He gave me a time of 10 am the same morning.. even rang to tell me he was running late by 10 minutes. He did a CCTV camera inspection from the toilet pan into the drain and found tree roots inside the drain. Did the whole job in just under an hour as previously estimated. Used a high powered water blaster to blast away the tree roots.

Customer Service
Job Satisfaction

Josephine Baker

Josephine BakerGreater Melbourne (Metropolitan), VIC

  • Verified customer

Replacing roof valley

published

Contacted them to fix a roof leak and after inspection found out the roof was fully rusted and need major roof repair work. They showed me photos of the roof and seeing the roof's condition I accepted their quote. Their price wasn't that expensive but after replacing the full roof valley there was still one leak at the corner. I was upset about it but later on they fixed it for me. There was delay but still my work was complete and I am happy about it.

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  • Verified customer

Happy with their attitude and work

published
Customer Service
Job Satisfaction

Shameer K.

Shameer K.

  • 2 reviews
  • Verified customer

Ripping of plumbing giant

published
Customer Service
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1 comment
Shameer K.
Shameer K.

I have only wrote the truth after doing therow folloup

  • Verified customer

Don’t trust them!

published
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  • Verified customer

Roof leak issue

published

Usually plumbers try to cheat elderly people but this company is a model for those people. I called them to fix my roof which was leaking in the rain. My father was only present at home as I had to go work. The plumber was courteous to my father and explained the issues and solution what he can do. I accepted them seeing their reasonable pricing in quote, they maintained their promise and did not increase the price more than the quote. Plumber installed downpipes and bond gutters to stop the leak. Did a great job and I was happy the roof issue was resolved when I reached home. Experienced plumbers!

Customer Service
Rates and Fees

  • Verified customer

Really prompt service

published

I contacted Sam's Local Plumbing for resolving my issues regarding blocked drain. They did a camera inspection to find out the issue and did a great job. Cleaned the drain and their price was 2000 dollar less than the others plumbers I asked for cleaning the drain and camera inspection. They are affordable plumbers and even common people can use it.

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  • Verified customer

Elder abusers

published

  • Verified customer

Hardworking Plumbers!

published

Phoned Harry at 1 pm and he reached my place. Very pleased with the result. The plumber explained the situation of my blocked sewer drain through CCTV camera footage and photos. The situation occurred due to tree roots and sanitary products dumped in the toilet. He cleaned the sewer drain by taking away the sanitary products and cutting the tree roots. It was a heavy job so he called two other people to help him. I am very impressed with the level of communication, service and overall manners of guys who came. Thank you!

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Dav

DavCanberra 2600, ACT

  • Verified customer

AVOID AT ALL COST

published

I had Sam's plumbing come out to fix a blocked drain $770 dollars later the problem was still not fixed
He then said is was going to cost $5500 to fix the problem because he had to dig out the main water line.
I then contacted another plumber and he fixed the problem with ease for around $200.

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Steven

StevenGreater Melbourne (Inner), VIC

  • 4 reviews
  • Verified customer

Very over priced

published

Service was fine but it cost $420 for 1 hour's work to change 3 washers. To be fair, I was given some information prior: the cost to change a washer is $140 but I assumed that most of this cost would be for a call out charge and that 3 washers would not be 3 times the cost. As it was my mother-in-law's house and she finds having people in the house very stressful, I had little option other than to proceed.

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Chrissie N

Chrissie NAustralian Capital Territory

  • 4 reviews
  • Verified customer

Hugely overpriced quote, bad customer service

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Derek from Canterbury

Derek from CanterburyGreater Melbourne (Metropolitan), VIC

  • Verified customer

This is a scam

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petikirige

petikirigeCanberra Central 2601, ACT

  • 2 reviews
  • Verified customer

Avoid Avoid Avoid!!!

published

Avoid them at all costs!
Sam's gives overpriced, misleading quotes. Dishonest, unreliable and utterly rude.
Even the Fair Trading watchdog has launched court action against this plumbing group for misleading advertising (see https://www.canberratimes.com.au/story/6001575/fair-trading-watchdog-launches-court-action-against-plumbing-group/)
Sadly this site hasn't a "no star" option, because Sam's doesn't deserve any!

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Chris

ChrisGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Use caution when dealing with Sams local Plumbing

published

Sams Local Plumbing attended the job, then charged for camera work that they could not do and then later said would not be able to do. When i requested a refund i was given the runaround before being told to bad.

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  • Verified customer

The worst local plumber, never to deal with

published

The reasons?
1.They will waste your time. I have made 3times appointment with Sam's.
The second time, after 40min appointment , I had a call to its office and got answer:They can not go to my house because too busy!
Third time, Finally, Sam's staff came to my place to do a quotation after 45min appointed time.

2.The extremely high quotation price。
For my kitchen sink and gas cooktop, its quotation is nearly nine time high than other plumbers'. It is $14,916! other plumbers only charge $1650~1500 only!

3. They charge quotation fee $99 if not accept their offer! And, Sam's staff and its AD never , ever state this cost at all. It is not right.


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Questions & Answers

Maria B.

Maria B.asked

How long does it take for a review to appear after posting it?

1 answer
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mine appeared on the following day


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