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Sam's Local Plumbing

Sam's Local Plumbing

1.8 from 70 reviews

Reviews

1.8

70 reviews
5
(14)
4
(0)
3
(0)
2
(2)
1
(54)
  • Customer Service
    1.6 (17)
  • Timeliness
    2.1 (16)
  • Job Satisfaction
    1.1 (11)
  • Rates and Fees
    1.4 (17)
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Chris

ChrisGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Predatory Pricing - should be investigated by Plumbing Industry Association

published
  • +1
Customer Service
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hilux1995

hilux1995Greater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Expensive quotes and don’t hold appointment times...

published
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  • Verified customer

Beware. Get a 2nd opinion regardless of how urgent the issue is

published

Leaking pipe. Was clearly accessible to fix. Instead was quoted $1,000 plus for leak detection, which wouldn't have fixed the issue. That would have been an additional cost. Also wanted payment up front. Spider senses were tingling, so I declined and got another plumber to come the next day. Fixed the issue for $400.
Get a second opinion. Enough said.
Still was charged $100 for someone to turn up for 5 minutes, not look at the issue, and quote me $1,000. No thanks.

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Jos

Jos

  • 2 reviews
  • Verified customer

This company rips people off

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Michael M.

Michael M.Fraser 2615, ACT

  • 2 reviews
  • Verified customer

Always get a second opinion!

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Ann

AnnSouth-Eastern Region, NSW

  • Verified customer

If I could give a 0, I would

published

Rang Sam's local plumber 10am, due to emergency with sewerage water entering the house. A plumber?, arrived at 2:30, didn't look at the sewerage pipes but said I would need permission from body corporate and also the council would need to clear their pipes first. He was prepared and did leave us with sewerage entering the house, took $200 as payment for callout. When these things were achieved by 4:30pm, he said he couldn't come out just then and it would cost an additional $560. We called another company who quoted $286 total, came within 15minutes and immediately cleared the blockage in the pipe. A stressful lesson learned.

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  • Verified customer

I’m kicking my self for being fooled so badly.

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  • Verified customer

Way Overpriced

published

I had a leaking stop tap in the toilet and decided instead of getting it fixed to replace it with a new one and install a hand shower. I bought a double mini stop tap and hand shower and asked them for a quotation to install. The guy came in and quoted me $647 for the job.
For the quote charged me 54 $ inc GST, if i did the job same day they will reduce the 54 from original price but if i decided to do it another day they will still charge me 647. Just for labor this is too much for this type of a job, way too expensive. I managed to do all by myself ad didn't even took me 1 hour to do those.
If its a major issue these people would charge exorbitant amount.

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Shameer K.

Shameer K.

  • 2 reviews
  • Verified customer

Ripping of plumbing giant

published
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1 comment
Shameer K.
Shameer K.

I have only wrote the truth after doing therow folloup

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  • Verified customer

Don’t trust them!

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  • Verified customer

Elder abusers

published
  • Verified customer

Hardworking Plumbers!

published

Phoned Harry at 1 pm and he reached my place. Very pleased with the result. The plumber explained the situation of my blocked sewer drain through CCTV camera footage and photos. The situation occurred due to tree roots and sanitary products dumped in the toilet. He cleaned the sewer drain by taking away the sanitary products and cutting the tree roots. It was a heavy job so he called two other people to help him. I am very impressed with the level of communication, service and overall manners of guys who came. Thank you!

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Dav

DavCanberra 2600, ACT

  • Verified customer

AVOID AT ALL COST

published

I had Sam's plumbing come out to fix a blocked drain $770 dollars later the problem was still not fixed
He then said is was going to cost $5500 to fix the problem because he had to dig out the main water line.
I then contacted another plumber and he fixed the problem with ease for around $200.

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Steven

StevenGreater Melbourne (Inner), VIC

  • 4 reviews
  • Verified customer

Very over priced

published

Service was fine but it cost $420 for 1 hour's work to change 3 washers. To be fair, I was given some information prior: the cost to change a washer is $140 but I assumed that most of this cost would be for a call out charge and that 3 washers would not be 3 times the cost. As it was my mother-in-law's house and she finds having people in the house very stressful, I had little option other than to proceed.

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Chrissie N

Chrissie NAustralian Capital Territory

  • 4 reviews
  • Verified customer

Hugely overpriced quote, bad customer service

published
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Derek from Canterbury

Derek from CanterburyGreater Melbourne (Metropolitan), VIC

  • Verified customer

This is a scam

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petikirige

petikirigeCanberra Central 2601, ACT

  • 2 reviews
  • Verified customer

Avoid Avoid Avoid!!!

published

Avoid them at all costs!
Sam's gives overpriced, misleading quotes. Dishonest, unreliable and utterly rude.
Even the Fair Trading watchdog has launched court action against this plumbing group for misleading advertising (see https://www.canberratimes.com.au/story/6001575/fair-trading-watchdog-launches-court-action-against-plumbing-group/)
Sadly this site hasn't a "no star" option, because Sam's doesn't deserve any!

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Chris

ChrisGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Use caution when dealing with Sams local Plumbing

published

Sams Local Plumbing attended the job, then charged for camera work that they could not do and then later said would not be able to do. When i requested a refund i was given the runaround before being told to bad.

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John

John

  • 2 reviews
  • Verified customer

The worst local plumber, never to deal with

published

The reasons?
1.They will waste your time. I have made 3times appointment with Sam's.
The second time, after 40min appointment , I had a call to its office and got answer:They can not go to my house because too busy!
Third time, Finally, Sam's staff came to my place to do a quotation after 45min appointed time.

2.The extremely high quotation price。
For my kitchen sink and gas cooktop, its quotation is nearly nine time high than other plumbers'. It is $14,916! other plumbers only charge $1650~1500 only!

3. They charge quotation fee $99 if not accept their offer! And, Sam's staff and its AD never , ever state this cost at all. It is not right.

Ron & Kathy L.

Ron & Kathy L.Dickson 2602, ACT

  • Verified customer

Onsite quote more than $200 higher than phone quote.

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Questions & Answers

Maria B.

Maria B.asked

How long does it take for a review to appear after posting it?

1 answer

mine appeared on the following day

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