Samsung Galaxy Watch4

Poor support service – Watch didn't charge. Very poor support service with replies taking 24+ hours to reply to each email. 3 weeks since purchase still don't have my watch. Show details

Short battery life and inconsistent heart rate monitoring – I purchased the Samsung Galaxy Watch 4 to go with my S21 phone after my Fitbit Versa 2 started having problems after several years of use. I was aware from the specification that battery life would not be good - but this watch often does not last 12 hours without needing to be charged. My main issue is that I was used to having consistent… Read more

heart rate monitoring coming from a Fitbit. The Watch 4 during exercise will often take 20-30 minutes to update heart rate despite the setting being set to continuously update. The watch was returned to Samsung customer service who have returned it to me stating they found no issues with the watch. It was an expensive mistake getting this watch - I have purchased a Fitbit Versa 3 and will not be using the Watch 4 again.

buyer beware, research needed I think – is not able to accept upgrade, little to no help available purchased through Kogan Market place. I really thought an upgrade was just that but would seem not! Samsung recognize the model MFG Vietnam give it a limited warranty nobody seems to know what it is, it would also seem Samsung is not necessarily Samsung the watch is a nice-looking watch… Read more

but it is not able to keep up with current day not too sure what that means just very disappointing. A solution would be great.

Terrible warranty and customer service – I had ongoing issues with my Galaxy watch 4 which i mainly used as a fitness tracker, the watch was way out in tracking steps and would freeze and become unresponsive during running, i had the watch in for repair 3 times over a few months and they ended up sending it back to Samsung as they couldn't rectify the screen freeze while running, Samsung… Read more

advised they couldn't replicate the fault (I'm sure they were not running around with the watch on) and advised it would be sent back in the same condition which was no good to me at all, i have now been without a watch for over 3 months and they are refusing to rectify even though it is still under warranty, i have already sold swapped my Samsung phone and galaxy tablet for Apple products and will now do the same with the watch.

After being in for repair 3 times i was then advised by Samsung to take the watch to the Samsung store, after a 50 min drive i was advised that the store was only a drop off location and they couldn't assist, they simply advised it had to go back to the previous repairer. I have now sent 2 further emails to Samsung for assistance who have stopped replying leaving me with a faulty watch which is still under manufacturers warranty, i even sent a photo of the Samsung watch steps after a run compared to my new apple watch to prove it was 0.5 kms out over a 5km distance 4.69 kms to 5.2 kms using Strava GPS. After wasting so much time and being given so much incorrect information i give up, i will never purchase any Samsung products again, the customer service and warranty provided is absolutely shocking.

First smartwatch after 8 years of contemplating! – I wanted a smart watch ever since seeing the Pebble watch in 2014, although I've never pulled the trigger on one until recently. As this is my first smartwatch, I can't compare this physically to anything else in the market, so this review is based purely on my experience with the Galaxy Watch4. I already had a Galaxy S20 Ultra and the Galaxy… Read more

Buds Live, so the Galaxy Watch4 has been a welcomed addition. It provides great insights in to health related metrics so much that I try to sleep with it every night to record sleep data.

I like not having to take my phone with me when I go for a walk/ run or even to duck down to the shops. I've noticed occasionally that when tracking an exercise and taking a call in hotter weather, the watch will enter an overheating protection state which ends the call and turns off the screen to cool down.

I've also noticed that if you don't let the watch power cycle either by running it flat or rebooting it often, it will become slow and eventually unresponsive to a point where it will require a forceful restart to come good again.

I originally had no case on it and quickly noticed that it was very easy to rub it up against things and scratch the surface. This may have been because I hadn't worn a watch for a while, although I purchased the Spigen Liquid Air Case to help protect it and it's done a fantastic job so far. I would definitely recommend getting a case, mainly to protect the outer ring from the getgo.

I didn't bother with a screen protector as the gorilla glass seems pretty durable and I have had no issues with scratching the surface of it as yet.

I initially had some skin irritation from the watch sensor although this has reduced possibly because my skin has gotten used to it or I've been more mindful of ensuring the sensor is clean, ensuring that no water/sweat is left under it for a prolonged period.

All in all, the Galaxy Watch4 is a great product, and I am thrilled with it so far.

Worst watch and Samsung product I've owned – Bought my Galaxy 4 smart watch in September 2022. At first I thought it was OK, but over time I noticed the battery life getting less and less. Initially i could go two days without charging, but after a few months it needed to be charged twice a day. Later there were issues like the watch restarting on its own. The watch gradually became less… Read more

responsive when I wanted to check the time, and by April 2023, 8 months since purchase, the screen stopped working altogether, rendering the product totally useless. A terrible product and a total waste of money, I expected better from Samsung.

Poor Battery, NFC never works – I purchased this watch last year and returned due to Battery lasting less than a day. I tried a Garmin which was exceptional but I couldn't adjust to the different user experience. So I sold that and bought another Samsung 4 committing to it. HOPELESS It tells me I have a Messenger Message but I have to check phone to read it ( unlike original… Read more

Galaxy Classic) Samsung Pay has worked only twice so I waste time fumbling then have to pull my phone or card out anyway. I actually miss my Classic watch..I would have hoped that 4th generation would have alot more features. Nope. And Battery life is lucky to last 30 hours.

Won't even start up! – I only wear this watch when going out or travelling places and it stopped working months ago. Been trying for months to get Samsung to address the issue and it's so hard to get anyone to do anything about it. terrible product and terrible customer service. Show details

Watch is terrible due to Samsung geo restrictions – Watch doesn’t have most functions as phone was bought in NZ and watch in Australia and for some unknown reason Samsung blocks the watch from linking the Samsung health app with the phone as they are from different regions. This means the watch is basically useless. Show details

Terrible watch, worse customer service – Battery life extremely poor, 5-10 hours at best Glitchy interface - screen not responsive at times Inaccurate fitness data when compared with other devices Service and support from Samsung atrocious, worst experience I've ever had - took 2 months for a resolution, and refused to offer me a suitable replacement, but did offer to provide me with a… Read more

full refund, which will now apparently take 30 days! No care or concern for their customers, despite many years of support. Definitely won't be purchasing another Samsung product.

Monitor ussue – I like the watch but found that the heart rate monitor is way out when excercising. This is considering it is calibrated using my conventional bp monitor. Show details

Do not purchase – Purchased this watch in January 2022, stopped working in June 2022. Started resetting randomly, issues with charging, and then finally the buttons stopped working. Took the watch to a Samsung service centre who told me that it is unrepairable due to water ingress. The technician reported that the water ingress may have been due to a scratch on the… Read more

edge of the bezel, therefore voiding the warranty..... That's a $400 loss... Apart from this solitary scratch the watch watch in excellent condition. Very similar to other reviews here. This watch was used as my daily wear, nothing else, the scratch was minor and only due to surface contact as the bezel is very pronounced due to the thickness of the face. I should have spent the extra money and purchased the Garmin Fenix. Also, as other reviews have stated, the step count tracker will regularly report ridiculous results, like after a car journey. Buyer beware.

DO NOT BUY THIS WATCH and DO NOT EXPECT SAMSUNG TO HELP – I have had a Samsung Galaxy Watch for a couple of years and it was good however battery life was deteriorating with age and so I looked at the Samsung Galaxy Watch 4 Classic LTE to replace it. The Samsung website states battery life up to 40 hours where I was only getting ~8-10 hours/day from a full charge - so I thought - time to update. There is… Read more

no opportunity to actually test the watch and so I had no choice but to trust Samsung's promises and so I bought online from the store. Within a couple of days, it became apparent that the watch was no better than my old one - in fact, worse and it regularly went into cooldown mode and could not be used until it cooled down. To achieve a normal day of battery life the power saving option had to be turned on, which severely limits the functionality and results in lost data from apps. This was reported to Samsung (within less than 1 week of receiving the watch) who were completely ineffective and wasted much time through live chat, until I was advised to return the watch for assessment. This necessitated a trip to Harvey Norman (who were good to deal with) however the watch was returned a week or so later with the explanation that there had been a software problem and battery life/cooling issues should be resolved - they weren't. Samsung then advised that they could only consider a refund if the watch was (again) returned for assessment - the same process I had just been through. Another trip (#3) to Harvey Norman and a further 10 day wait ensured and today Samsung are advising "The technician’s assessment confirmed your Samsung device was operating within the manufacturer’s specifications. As a result, we do not believe you are currently entitled to a remedy under either Samsung’s express manufacturer’s warranty or the Australian Consumer Law consumer guarantees. Unfortunately, we are unable to approve your request at this point in time" The watch does not perform according to the advertised specifications for battery life. This is contrary to the Australian Consumer Law consumer guarantees and I will be taking the matter further, however want to warn anyone considering this watch (or any Samsung product for that matter) that you should not belive the promised specifications and do not expect Samsung to honour and support their products.

Not the best for what I want, fitness! – I actually made a massive mistake buying this and may actually return it. For what I do, mainly running, it doesn't have the ability to track lap times (or other lap features). Sure you can preset some, but they are very limited and hard to tailor. For instance, if I'm training for a marathon, I need to do a 10 min warm-up, 4x5 min sets of RPE 6-8… Read more

with 90 seconds rest between and 10 min cool down. It doesn't permit all that. A simple feature (like my Suunto) is being able to just manually push a button and the lap records, the a lap time restarts from zero, as does the lap distance (and lap pace if need be). Meanwhile the total duration and distance continues. With options of cadence and average heart rate. Until they take time into making this a fully fledged fitness watch and not just an extension of apps on your phone with a bit of fitness thrown in, I don't think it's worth the money. It currently doesn't reset the time or distance on laps. Additionally, double tapping the screen for lap reset is painful. Especially since the screen goes to sleep alot. You also need to prevent sleeping in workout modes.

An excellent addition to the gadget lineup – I was a pebble fanatic back when they were around and I refused to jump into the modern smartwatch game until last year. The Watch 4 has been great so far. I have terrible eyesight, but the ability to hear act on notifcation has been very good. The vibration is strong, i rarely miss a call or text and taking calls on the watch is acceptable when… Read more

too far from the handset.

Battery life is on-par with what they advise, i can eek out a half day longer by using optimised watchfaces and settings on the inbuilt sensors.

The workout tracking is fantastic in particular the inbuilt GPS. Using the Google Fit suite i found the best accuracy so far, feedback on pace and HR are accurate and HR usually within 5% on my more expensive Garmin chest-worn monitor. O2 Sats are similar to a finger-worn model. I haven't tested the bloood pressure.

I bought this at the same time as an s21 and some galaxy buds - a bit of a package deal. I can definitely see how the ecosystem might be an important part of the experience with this - if you use a different device your mileage may vary. To their credit I'm a willful captive participant to that ecosystem and will be going forward.

User friendly – A very user-friendly watch with all the features needed to stay in touch with important notifications during my day without having my phone with me. The battery life could just be improved. Show details

pile of rubbish – I drive a bus for a living, in a bus cab for 6 hours, this so called fitness tracker congratulates me on finishing 6000 steps!! how i wish. To sum up, not fit for purpose. Show details

I like the watch but battery – Battery life isn't as good as the older model. But it tracks my activity no problem and I enjoy using the body composition function which i find it to be quite accurate for a small device like this. Overall pretty satisfied with it

Doesn't fully support the metric system – I don't mind the 24 hour battery life, I'll live with that. The fact that bixby often misunderstands you, and you can't install the far superior google assist, I'll tolerate that. I haven't tried setting up the eSim yet but based on the other reviews I'm expecting a real headache there. The biggest thing that makes this watch useless for my… Read more

purposes, is that you cannot set it to using kilojoules (kJs), It locks you into kCal, which is an American unit of measurement. We use the metric system, same as pretty much the rest of the world, but Samsung isn't there yet. I mean the metric system has only been around since 1795, so maybe I'm being too harsh on Samsung for not adopting it as an option yet.

All of our food packets measure energy in Kj, not kCal, and it's frustrating having to make those little conversions each and every time. When you exercise it tells you how many kCal you burned. I've emailed them about it, but they don't seem to have any plans to fix it.

Been onto samsung support brand new watch , battery life less than 24 hours. Worst product purchase – Been onto samsung support brand new watch , battery life less than 24 hours they say turn apps off to save battery. What is the good of having the watch if you cannot use apps. As yet I have not even tried using any exercise apps their suggestions are just not good enough. They say at least 40 hours battery life. This watch is not worth the… Read more

money. Going back to Garmin had 1 for 4 years and was still good but just could not receive calls. My main want as I do not always have my phone with me. Save your money on this model of Samung. Been a samsung purchaser for many years but their watches are extremely poor.

Unusable without a phone – Samsung dropped the compatibility with iOS. So if you have only iPhones, you can simply forget that watch. Contrary to the information provided on Samsung website, the watch does NOT work stand-alone. You can't simply borrow a phone, the information are duplicated from the phone directly to the watch. To use the features, you need your phone… Read more

with you. I haven't listed all what works without a phone, which features require the phone, but any account change, payment change, etc. REQUIRES the same phone you paired with.

Just to finish me off, you can't choose or switch off the collected data?!

Misleading marketing and anti-competitive behaviour, I won't take the risk to buy from Samsung again.

Do Not Buy This Watch! It does not work! – Do not buy this watch! This watch has a fundamental flaw. The watch keeps locking itself even though it remains on my wrist. It requires me to put in my password on the tiny screen 10+ times per day, even though I never removed the watch from my wrist. When the watch locks itself at random times, it does not receive notifications, it does not… Read more

track your health, it stops doing everything a smart watch is supposed to do. In other words, the watch is unusable.

Two steps forward, one step backwards – When I updated my smart phone to the Samsung Galaxy Z Flip 3, Optus were offering the new Galaxy Watch 4 44mm LTE as a bonus gift. So I was happy to update from my 'old' Galaxy watch 3 LTE, at no cost! The LTE versions (as against the BT bluetooth versions) of these watches allow you to receive & make calls, without needing the phone nearby. This… Read more

can be handy when you are out & about & don't want to carry your phone. This can be organised through Optus & Telstra by activating 'Number Sharing'.

The Galaxy Watch 3 was using Samsung's Tizen operating system, which was a well sorted, relatively bug free system. Due to the fact that only Samsung watches used Tizen, the range of third party apps available for download were very limited. Most other brands of Android smart watches use Google's 'Wear' operating system, which has a much larger selection of third party applications available for download. So for the new Galaxy Watch 4, Samsung decided to use the Google Wear OS & worked hand in hand with Google to produce a new version of Wear OS (Ver. 3.0). Wear OS 3.0 combining some Tizen features with the existing Wear OS.

The Galaxy Watch 4 uses a new processor & along with the new OS gives a noticeably snappier experience than my old watch 3. New screens open more quickly & the watch responds to touch inputs & button presses without lag. The downside is, that despite a promised increase in battery life (compared to the watch 3), I am only getting about 2 days of battery life (Always on Display turned on) compared to 3.5 days from my old watch 3. This doesn't concern me personally, as I charge the watch nightly. It could be an annoyance, if you don't charge your watch as often.

I am disappointed by the quality & selection of watch faces on the Wear OS. There is a much better selection & quality of watch faces available for Tizen on the Galaxy Store. Hopefully, some of the designers will migrate to the Wear OS market.

Overall, I am happy with the Galaxy Watch 4 & would recommend it to a new buyer. For someone who already owns a Watch 3 or Active Watch 2, I think I would wait for the Galaxy Watch 5, before upgrading.