How I wasted money
Actually, we have/had two - my wife and me. We used them for few years now. We encountered the same problems as other dissatisfied people here. Absolute rubbish - design and material. Bands unreliable, my wife had the band undone by itself, almost lost the gizmo. So the band was replaced with 3rd party with a genuine lock. Latch does not lock it properly anyway and it can separate the band from the watch. In mine - total loss, crumbled plastic around a latch, no way to glue due to material (silicone). Both units developed poor contact and are v...ery difficult to charge. Gear Fit2Pro has very poor battery and needs to be recharged each day under normal condition (no GPS). Heartbeat counting was OK, but sleep monitoring and floors traveled are out of reality. Floors usually show less than 50%, sleep monitoring very crude. It would be good at the price of $30-50, not $190-290. Shame, we cannot add photos to our reviews. Finally, I was so upset and dissatisfied, that I got Withings Scan Watch for $499. Worth every dollar. Only slightly heavier, provides with more functions, solid build and design. Approved by TGA as a medical device (ECG, O2, pulse). Distance, floors, calories, workouts spot on ... battery last much longer at least few days with GPS/mobile Bluetooth connection.
Do not buy.
I bought one of these back in late 2017 after saving up for a couple of months. By mid 2018 the product would not charge. I noticed on an overseas trip in February 2018 that the device would not charge right away when placed on the dock and that I would have to fiddle with it a bit to get it to charge. Eventually the product stopped charging altogether because the gold contacts on the back of the device (that connect to the charger) wore away because my sweat corroded them away -- what kind of silly design flaw is that?
I took the product to ...JB Hi Fi who sent it off to a repairer (Roadhound Electronics) who told me that they wouldn't fix it because I had "damaged" the product. They actually had the gall to say that *I* had intentionally scratched off the contacts!!! Why would I buy a product and damage it intentionally and then waste my time trying to get it fixed? Bunch of idiots that lot. Silly device, I bought it for $279 at JB Hi Fi (jumped on a sale) and it was dead 6 months later. Don't buy this piece of crap, absolute waste of money and resources. I use an iPhone and was keen to get this device for months, but will not buy a Samsung fitness tracker ever again.
Purchased in November 2017 at JB Hi-Fi Online Store for $279.00.
Gear fit Pro 2 Band
I have had ongoing issues with my Gearfit Pro 2 band. Within the first year it broke twice, the first time I took it in for service they replaced it under warranty, within 3 weeks it broke again and they would not take it back, I had to stand my ground as the guy kept on saying it is OK now, even though it would fall off in bed and at work. Eventually they repaired it. It broke again during the pandemic, so when we were able to travel to the city I took it in and ordered a new band. Within a few months of receiving that it broke, I sent it bac...k and it was repaired. It has come off a few times since but I keep on clipping it back on and am always looking to make sure it hasn't fallen off. It has broken again, one side of the band came off in three parts when I was at work. I am over Samsung watches (unfortunately as I have a Samsung phone). I am going to buy another brand and use it with my Samsung phone. Very disappointed.
Purchased in April 2019 for $380.00.
This product has been fairly reliable. The only problem I have is that it refuses to register the end of my exercise time if I go over 40 minutes. I have to shut it off and lose my exercise time. If I don't turn it off it will use up the battery. I do like the sleep tracker and the product has held up very well otherwise.
Shame there isnt an option for 0 stars
Purchased first gear fit pro 2 in July 18, August 18 swapped out for a new one as the one I had had major issues... fast forward a year, and Sept 19, issues again... send watch to Sydney from Western Australia to be told white screen not present during testing, $40 for watch band replacement... well now March 20 and again having problems with a screen that fades out mid use, white screen again, reboots whenever the hell it wants... I was a Samsung gal that introduced Samsung to my Family but looking very quickly now at swapping again
Purchased in July 2018 at JB Hi-Fi Retail Stores for $349.00.
Absolute waste of money
Contacted today that it was going to cost $270 to repair, it is still under warranty and it is the second time in 18months it has gone in for repair.
This time caught in a never ending rebooting loop, battery life was hopeless spent more time on charger than arm, to put into battery saver mode is unreadable. Going into bin!
Purchased in August 2018 for $300.00.
Finally threw this rubbish product away after 18 months use, both band straps broke off, can't be replaced, terrible product not worth the money paid. Stupid Samsung wanted me to send the product to their Sydney service centre, I live on the Sunshine Coast. Will never touch another Samsung wearable again. Purchase a Fitbit which is far superior, half the price of the Samsung, works well, is accurate, 7-9 days battery life wearing 24/7
Purchased in March 2018.
Great daily driver for non-intensive use
I've had this watch for three years now and it's still going strong. Love how small and narrow it is. I've had to replace the band once, mainly due to my own doing (got stuck behind a chair). Tip: replace the standard band with a metal link one. I bought a third party band online and it makes the watch look quite classy. Some reviewers here get very angry over a broken band, it is a small and cheap effort to replace it.
There is one catch: I don't use it for intensive exercise, got a chest strap for that. I don't think the watch is water proof as even sweaty palms can throw it off balance. It is perfectly fine for running, cycling and hiking though. Live the built in GPS.
Purchased in January 2017.
- Gear Fit 2 Pro
Didn't meet my expectations
The Gear Fit 2 Pro was my first fitness tracker. My main activities are swimming (both pool & open water) as well as walking, running and cycling. Many of my swimming friends were using fitness trackers and smart watches to track their workouts and events. A large bulk of them had the Apple Watch which produced some really good maps of swims. So this is what prompted me to look at a wearable. I have a Samsung S8 and have loved all my Samsung phones so it was natural that a Samsung wearable was my go to. For Christmas 2017 I got myself this watc...h. I purchased it through a Speedo Shop, and it was sold to me as a great swimming watch featuring the Speedo On app. It was not cheap at the time with a price tag of around $300+. Yesterday after my swim it appeared to be flat but on return to home it had apparently died. Couldn't even charge it to do a reboot. I've had a chequered history with this device but feel I am done with Samsung Wearables. Most of my compatriots that aren't using Apple Watches are using Garmins and have very favourable experiences so I moving over to them. Overall my view of the Gear Fit 2 Pro is that it's probably ok for someone involved in base level recreation and fitness activities but not ideal for hard core training, especially for swimming. Pro's are: It looks good and feels comfortable to wear, Good resolution screen, touch screen that is easy to use, 2 simple push buttons which are easy to navigate, has it's own built in fitness apps but also supports other apps such as MapMyRun, Strava and Speedo On, It connects and synchronises really well with my phone as well as receives notifications from various apps and phone calls. Cons are: It died after 2 years (I exercised daily with reasonable effort), HR sensor inferior to Apple and Garmin (slow to pick up HR, sometimes read double actual HR at rest and often froze when performing activity at higher intenisty), Very Poor Battery (without doing a workout requires recharging after 1 day, but flattens very quickly with a work out, often dropping from 100% to less than 30% for a 30 to 60 min workout) Poor GPS (takes some time to acquire GPS and Maps of routes are often incomplete due to this and drop outs), Poor performance as a swimming tracker (Speedo On works ok but not always accurate in the pool. When I first got the Gear Fit, the Speedo On app was so poor I stopped using the whole watch in the pool, but then there was an update and it did improve markedly. The watch also doesn't manage open water swimming well, unable to even remotely record adequate distance and maps), Poor durability of the watch band (In the 2 and a bit years I had the watch I had to get a new watch band. To Samsung's credit the first band was replaced under warranty, but after a year the outer layers of the second band were peeling again making the watch look shabby), Small screen makes it difficult to read if you use glasses, especially in the pool, also tricky to read in the sunlight. Overall, I don't think the Gear Fit 2 Pro is a bad product, but it's not heavy duty enough for semi serious to serious athletes who want spot on accurate data. My confidence with this wearable is not high due to the reasons I've given above,so I won't be looking at their other models. I bought my wife an Apple Watch 3 last year and it absolutely trumps this product, which is disappointing as Samsung is such a great brand. The only thing stopping me from moving to an Apple Watch is that it can only pair with iPhone and I am more than happy with my S8. My research and feedback from friends has lead me to the Garmin. Sorry Samsung
Purchased in December 2017 at Speedo for $329.00.
Not really water proof. Band easily breaks. Otherwise great little watch.
Great device. Bought myself and hubby one
1. Water proofing not good. Had to be fixed in first year. Now 2-3 months later went in surf watch will not turn on even after rinsing. Looks like another trip to repair, as I suspect its a leak again I hope it comes under their warranty. Not willing to pay for it just to leak a 3rd time.
2. Hubby's band broke, Samsung dont supply spare bands and want to charge to put one on as it's not covered under warranty. Got generic from ebay which broke, got 2nd from ebay, lasting well.
Purchased in October 2018 at Harvey norman penrith.
Poor Quality and Terrible Customer Service
Samsung customer service is the worst! As are their products. I have a Samsung Gear Fit2Pro watch that only lasted 2 years. They refused to fix it. The band is separating from the main watch face and is now unsafe to wear. I asked to speak with a manager and was refused. I will be replacing a lot of electronics in my house this year and non of them will be Samsung. I will never purchase another Samsung product as both their products and customer service are trash.
Purchased in December 2018 for $150.00.
- Gear Fit 2 Pro
Great smartwatch for the average exerciser
This watch gets mixed reviews online but it works well enough for me and if you have the same needs, I recommend it to you too. I do one session of exercise every few days, am not a professional or serious amateur, exercise indoors and out, and don't wear my smartwatch for anything but exercise.
Favourite features: available for good prices online (e.g. less than $100), has preset exercise types (e.g. running, walking, elliptical), quick launch of music, connects to Spotify offline (no need to carry your phone around!), sufficiently accurate m...
Purchased in January 2020 at eBay for $70.00.
Bad battery life, impossible to charge
I've had this for just over 2 years and im totally over it. Charge lasts less than a day and the charging dock is extremely unreliable. I put it on charge and it sometimes never charges, its a bad design. The band has also worn badly and looks shabby.
Purchased in October 2017.
Do not purchase Battery life is only 1 day
I read the reviews and thought...surely they are all not 100%.
But I was wrong (yes I will admit it).
Brand new Fit 2 Pro (purchased 2 weeks ago from Amazon).
Battery life is about 1 day max.
Do not purchase!
Purchased in November 2019 at Amazon for $200.00.
Wish I'd read these reviews earlier
My Gear Fit 2 Pro is 16 months old and today just went blank. The sensor lights were still working so I knew that it was turned on. After trying to find numerous fixes online I contacted Samsung Support. The operator told me that it must be a software issue and asked me to remotely reset the watch via my phone. I did so with no success except now I have no sensor lights either. With it no longer being attatched to my phone, I can't tell if it's on or not. The operator told me it was strange but to take it to a service center. The nearest one to...me is 6 hours away and after reading the reviews here I can guess what the diagnosis will be - customer damage, invoice for three quaters of the price originally paid. I'm going to just go pay for a cheap one, at least I won't feel cheated when it fails in a year.
Purchased in August 2018.
Questions & Answers
Hi I have a gear fit 2 pro and the best watch ever. Recently it stopped showing steps and heart rate. The lights on the back no longer light up.
I have looked after the watch and it is not treated roughly as I have a heart condition.
Can you help? Cheers Al Rennie
Hi Al, I recommend taking your device to the nearest service centre so we can take a look at this for you.
Remember, all visits require a booking - you can make yours via the link below:
Have the gear fit 2 pro. Yesterday it turned off and won't come back on. Does not appear to be charging..plugged into computer and said missing Bluetooth perphial driver. Removed device from computer to see if computer reconized it but no luck. What do i do now?!!!!
I'd like to replace my watch band with the exact one it came with. Where can I buy them from? Amazon has bands for the watch, which I purchased but of course not the same quality. As well they do not attach properly as the original band did.
Other than that I have had absolutely no issues with the watch at all and am enjoying wearing it.
Get an answer from our members and Samsung representatives
|Category||Smart Watches / Fitness Trackers|
|Connectivity||Bluetooth, GPS, NFC and Wi-Fi|
|Sensors||Accelerometer, Barometer, Gyro Sensor and Heart Rate Sensor|
|Interface||Buttons and Touchscreen|
|Waterproofing||Swim-proof and Water Resistant|
|Memory (RAM)||0.5 GB|
|Internal Storage||2 GB|
|Battery Size||200 mAh|
|Battery Life||4 days|
|Manufacturer Warranty||1 year(s)|
|Colour / Finish||Black, Red|
- GTIN13: 8806088864266 and 8806088864297
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