Samsung POWERbot VR9000 (SR20H9050U)

Highly overrated – Would give 0 starts if I could Misses vacuuming areas Does not work on carpets Mapping is useless, bangs around Keeps getting stuck with its rear up on walls Watch the battery drain while it continues looking for its dock Battery does not last  Show details

Beware of the battery costs! – The vaccum cleaner is a great product, though very expensive. What you are not told is that the cost of the replacement battery is $399; it lasts about a year depending on usage. Show details

Started out ok - all down hill from there! – This vacuum started out okay - only okay - Mapping never seemed to work - bangs into chair legs, would work over the same area and miss other areas. Constantly doesnt make it back to the doc - spends more time looking for it than acutally vacuuming. One of the wheels lost its spring - how that ever broke I do not know - No kids in the house so… Read more

cannot blame them. Charger broke - paid $250 for a new battery - which is not covered under warranty - then whole machine just broke. Into the repair shop - 3 weeks later no answer they were waiting on Samsung - 6 weeks later after multiple phone calls and leaving messages Samsung finally offered a much lower cheaper model as a replacement!! After more emails phone calls I finally recieved a credit at the sale price at HN to purchase another. I also own a expensive samsung fridge - with a non working ice machine!!! - wont ever buy samsung anything again the product reliability in my experience is not good enough and customer services is woeful.

Fantastic gadget! Absolutely Recommend! – I have never seen such an innovative product for a vacuum cleaner until I got this Powerbot! It is amazing and that's no exageration! When you first see it, it does look a little bulky and big, however after you read up and check out how it works - if you're not amazed and want one on the spot then you're missing out! The display is clear to… Read more

see from a distance and it is so tech savvy that it comes with an awesome remote control which allows you point and direct whereabouts in your house you want the powerbot to clean! The power charging dock is a little chunky when you sit the powerbot in it so it's not something that you can hide if you want to entertain guests without household items lying around the house!

The powerbot definitely is a powerful little bot! You can tell that it picks up every little speck of dust on my wooden floorboards especially dog hair that is EVERYWHERE in my household and I used to get really frustrated when my old vaccum cleaner couldn't pick up all the dog hairs.. Another option that made me pick the Powerbot over the other brands is that it easy so easy to clean however it could be a little larger as I do find myself emptying it more often then I'd hoped. It comes with a spare filter so you can use that while you're waiting for the main one to dry which is very convenient if you're planning on doing alot of floor cleaning in a short timeframe!

The things that I need to take stars off are battery life, hard to reach places like skirting along walls and if you're not good with technology. The battery doesn't last too long as it is a power hungry bot, so you're unable to really do a huge spotless vacuum without needing to recharge it to ensure that there's enough power to pick up every little speck! It has trouble just like other automated vacuum devices to get close to walls so sometimes I find that I have to pull out my handheld vac to get into the really hard to reach places but that's not often. Lastly if you're not too good with technology it might take a while to fully learn the ropes on how this product works. I didn't have an issue as i'm quite familiar with digitail devices however someone like my mum where english isn't her strongest language would have mega problems trying to get this vacuum to work the way she likes.

Overall it's worth the money to invest and I do have recommended it to my friends and family who really liked the Powerbot after coming over seeing for themselves how it works! They couldn't get over how innovative it is and were willing to listen and ask questions as they truly were interested in purchasing one for themselves!

Great vacuum cleaner with some minor disadvantages – We have our Hugo now since a little over 2 months, and he faithfully does every day his job. All our floors are tiled, and in the bedrooms we have bamboo wooden floors, but it is amazing what doghair he picks up and cathair as we have both animals. He sometimes gets stuck (always under the pedals of the piano, so we put something in front of that.… Read more

Great is the remote to just point him to a dirty spot or for a short ride. Battery power is amazing, and it runs for over an hour before he finds himself his way back to the docking station.

There are sometimes issues if he encounters a rug and tends to get stuck, we rather not leave him all alone at home doing his work, that is why I am happy not to have a WiFi version that i can switch on from wherever in the world.

One other issue to consider is the height. many robots are less high and may run under the table or a cupboard, but Hugo is too tall for that.

All in all a cleaner that i can recommend.

Samsung CycloneForce – This is the second robot vac we have had & far better than the earlier model. It has exceptional suction & (unlike the other) hasn’t missed a beat. Highly recommend this unit

Terrible, and poor service – My power bot has been in repairers since April 2019.now in retailers waiting for response from samsung have communicated with Jo today it seems they don't have access to my complaint,haha .It seems like they don't want to deal with the problem. Not happy next step is current affairs Show details

Powerful suction, better than others – It has a Powerful vac / Strong suction. Suited to / good on hard surfaces and large open areas Relatively good at navigating / mapping our home Average on Carpet (but better than some other brands, just dont leave any iPhone cords or loose string items on the floor as they get caught up in the wheel).  Show details

Aweful – Performance and customer service is unacceptable!! Purchase a Roomba... they at least work as promised and half the the price!! I bought one on Craigslist for $250 that lasted me 12 years!!! And... I bought a second one for my friend to try!! She's loving her Roomba... and I'm hating my Samsung Powerbot!!!  Show details

Life saver – I’m a new mum with lots of new things to do at home, I have no time for vacuum cleaning but this little gorgeous helps me every single day, it’s an expensive model in the Market but it’s a good value for money when you get the fantastic result, highly recommended  Show details ·  1

Very powerful – Absolutely worth product ever purchased. Instruction is bit hard and boring. Happy with it. It even cleans heavy dirt also. Really enjoying it's performance. Worth buying. Sometimes it strucks but still it does a great job. After few hours it becomes very hot. Otherwise one of the best product from samsung.  Show details

Very poor battery life and operating mode – Purchased the Powerbot and plugged in and set up. Instructions are a bit vague as they are more focused on the remote control and app function than the actual unit itself. After hours charging the battery is good for maybe 30 minutes. In that time one of two things happens. Either you enclose the Bot in a small space or let it wander around the… Read more

house. The problem if you have a large house is that once the bot gets too far from its base it runs out of power and cannot find its way back so you have to pick it up and carry it back.

So if you enclose it in one room (we have large rooms 6M x 6M) then it might clean one room before running out of charge. At least it does go back to base and start the painfully slow recharge again.

Then there is the problem of its very illogical cleaning pattern. If like us you have a cut pile carpet then it will leave its tracks wherever it cleans which is rather RANDOM and you end up with unsightly lines where it has been on the carpet.

Whoever is in R&D needs to focus on battery capacity, range, and developing a LOGICAL cleaning pattern that it does once and not goes over and over and it does as if you or I were to vacuum - IE up and down up and down with small deviations around objects.

The APP and remote control are not what one buys this device for. It is purchased to alleviate the drudgery of vacuuming. Frankly this is a toy. At least not too noisy a toy.

And Samsung needs to focus on product performance first and foremost and forget the trinkets and add ons.

Pretty good – I replaced an older LG with this model. It was a huge improvement both in suction and covering the room. The old LG used to like hugging the walls. Very happy with how it cleans both the carpet and the hard floor. I have only found two issues. One is the power does not turn off after 30 mins of inactivity like the manual says. I have to use… Read more

the remote to turn it off each time. Also if you have the dirt tank out for cleaning it does not seem to be aware. In other words it can start operating without the dirt container on board, something the LG would not do.

Overall I give it 4 stars and very happy with my purchase.

Disappointed – I purchased the Samsung powerbot VR9000 last year and I'm very disappointed with its performance. I've had to return it to Domayne for repairs 3 times due to it needing a new motherboard or motor and it always getting lost and getting stuck in the bedrooms . I am very disappointed that it doesn't like dark coloured carpets and refuses to go in… Read more

these areas and I've recently purchased 2 identical rugs for my tiled floors and it has some black abstract designs on it and it now refuses to clean those areas and just jolts in circles to avoid the black designs and won't move on to clean other areas ... For a $1500+ vacuum I thought it would be failsafe .. is there something I wasn't told before purchasing that it doesn't clean dark coloured areas ? I feel very ripped off and I heavily rely on this vac as I've just become a first time mum and I'm really strapped for time

One of our best ever purchases – I highly recommend this unit. Our two toddlers, cat, and dog make daily vacuuming a must. We have run our Powerbot on our hard floor living area (~100sqm) every day since Jan 2016 and it has performed very well. It does not bump into things, is probably less noisy than a Dyson, and the filters are long-lived and easily cleaned. The design and… Read more

software of the unit seem very efficient. Getting a good robot vacuum like this is like getting a dishwasher - it does almost as good a job as we could do, but saves precious time every day. We only use our barrel vacuum in the living area about once a month to get into the few nooks the robot can't get to. Like all robots, it is less efficient for carpeted areas, but we run our Bosch Athlet through the carpeted rooms while the Powerbot cleans the living area.

Real Robot – Very happy and satisfied with this product. Does really a great job. Great on both hard floors and carpets. Very good end result. Easy to empty rubbish and no or minimal maintenance. I would strongly recommend this product for anyone who finds difficult in finding time For cleaning house. Little bit loud but wouldn't bother much.  Show details

Drive motor issue – Has amazing suction in the machine, however it does not do right up against the skirting's and gets stuck all the time. Purchase 18 months ago within 6 months the drive wheel C03 error came up, had to take back to repair, have not used it much since but have just gone to use it again 9 months after the drive wheel error and it has come up with the… Read more

same problem. Also notice that it does not do the whole house, it seems to get confused all the time, there needs to be an option to be able to re-set the memory on the machine. My work colleague who also has this machine experienced the same drive wheel error within 6 months.

This is best ever machine – Are you happy with the performance/suction? I was using it everyday it performance really goo suction Is it light? Quiet? Easy to maneuver? You don't need to hold it it's automatic cleaner,selfchange itself. What type of floors and how big is the area you vacuum? I have tiles and also carpet  Show details

It's so good, can't live without it now – It has very powerful suction, being my best helper to clean my house. Cleverly automated go every corner. I love it especially to clean my carpet floor, feel so clean. The only down side is it can't clean my staircase and 4cm surrounding wall skirting. And it could be better if has a bigger dust tank so i don't need empty and clear the rubbish in tank so frequent.  Show details

Could be more user friendly – Although the cleaning function is awesome, the vacuum is far from user friendly. The Smart Home app keeps saying no connection, you cannot reset it to factory settings if the floor plan doesn't work properly. Battery is only short life though before having to return to the charger. Having said that pet hair is no match, the floor is nice and… Read more

clean after wards, even though I have to point it in the right direction to finish places it has missed once it returns to the charger.

Great but Battery life problems – Only marked down to good due to short life of battery. Purchased in 2015, worked great for a year then battery life became very short 10 to 15mins and 24hr to charge, After a few visits back to Samsung they replaced the battery pack. (they kept saying no fault found for the first 3 visits) good as new after the battery replacement, run time back… Read more

over an hour. Now one year later almost to the day the same symptoms again. So another battery change coming up last time under warranty so hope this time as well. When working does a great job, surprising how much it collects. Dark carpet confuses it and it just backs up until it the wall and then gives up.

Not worth it – Suction on unit is pretty good, however it keeps getting stuck in random places, very often it will just stop in the middle of a room. It also gets majorly confused with rugs that have any black or dark markings on them, and either gets completely stuck or spends the whole time shuffling backwards and forwards until the battery runs flat. As for… Read more

the battery, it only lasts about 25 minutes before going flat. Most of the time the vacuum is unable to find its way home and I need to carry it back and put it on charge. I spend a large amount of time repositioning the vacuum or turning it off and back on again to get it back to actually start vacuuming again. Although I would have thought Samsung would have produced intelligent robotics, this vacuum is very dumb. Save your money and avoid this piece of garbage.

This is more than satisfactory – The performance is not in the same league as a conventional vacuum cleaner like Dyson or even the one from Aldi but in terms of sensing large objects and navigating through a complex home, it does an efficient job and cleans for us daily. We now only use the dyson once a fortnight.  Show details

60% Stuck, 20% Rubbish Spillage, 20% Okay – Does an okay job.....when its not getting stuck on furniture after the first few minutes of operation (eg reversing into a single chair leg in an otherwise clear space). Runs into something and stops operating about 60% of the time. The design of the waste collection is pretty lousy. To empty it without spillage you have to put the whole… Read more

waste unit inside your bin, otherwise between the vacuum inlet and the waste outlet (at different sides) it will spill everywhere.

For the price, not worth it! We've had better for much cheaper.

Great for cleaning – I have he basic version of this without a timer, it's such a good cleaner in my view, I do really like it, its 360 vision stops it from smashing into walls, however my only con is low settees etc. the brush s are easy to clean, and the collector is easy to empty.  Show details

Can't handle a rug with multi-colored segments – I had to return the unit because it got confused trying to vacuum a rug that had multiple colored rectangles in it. It kept thinking it was going to fall down stairs and would turn around. I tried covering the "cliff sensor" which helped somewhat, but it just kept doing this. After MANY tech support calls over a 6 week period, the last… Read more

support person told me that I had a "non-standard" rug and the unit would not work for me. It also would get stuck in many places in my home and would try to back up on table legs, then stall. Sometimes it would go behind some furniture and then stall. It also stalled on things like the legs on my piano and my cat tree base. This was a couple of weeks beyond the 30 day return window and had to fight with Samsung to allow me to return the unit.

Not as good as my old iRobot – I already had an old model iRobot (Roomba 630). I thought that due to the fact that Samsung is a big technological company, obviously their robot's would be better. I was wrong! The Samsung looks the part. Though, after a week I put the robot back in the cupboard & went back to the Roomba 630. The Samsung just didn't have the coverage & simply did not pick up as much. The Samsung simply did not live up to my expectations!  Show details

battery failed after a year – Cleans OK. Had the battery fail after a year and 2 days from purchase, cost to replace $220. Was not covered by warranty. The display also failed but was covered. For a cleaner that costs $1200 you would think it would last longer. Friends have roomba and have had no issues and are cheaper.  Show details

Perfect slave – Power driven motor brush makes it easy go on carpet and any other floors. Very lightweight and you don't have to carry it with you so nothing to worry about weight. Compared to others yes quiet and easy operation with remote. Carpet and hard floor but does excellent on both !

Failed 2 times in 9 months – I would rate it higher as I m generally happy with its performance, navigation etc. It is not very loud, it travels ok, avoid corners and shows general good work. Nevertheless, it failed 2 times in 9 month and samsung has refused to replace the whole unit. We were told that each time they replaced both wheels. Bad design? I dont know.

Just extraordinary vacuum – I was sceptical on buying a robot vacuum. I had the opportunity to buy the Samsung powerbot at a good price, so i thought it was low risk. The unit is an engineering marvel, rarely gets stuck, and i mean rarely, does tiles very well and very good for carpet. Suction is very good and can be controlled if needed. The vacuum will easily do 250sq metres of tiles on on charge, a little less on carpet

I'd Marry Him if I Could – Kevin is my favourite possession and I love him. We are 3 kids, 2 dogs and 2 adults who resent cleaning and fight about it all the time. Was considering a few robotic vacs and chose this because of the warranty (10 years). Each day we do a quick sweep of corners and edges into the centre of the kitchen floor then turn him whilst the kids pick… Read more

up their junk upstairs. Don't bother with the sweep upstairs, just open all the doors and let Kev do his thang. He works like a champ and is very effective on dust and dog hair.

As a bonus Kev has taught the kids that picking up their dirty socks and lego is a good thing: they to love him and don't want him to die.

KEVIN HAS CHANGED OUR LIFE.

***update after 10 months use***

Would not be without him. Occasionally Kev struggles if a wad of plastic or paper gets stuck in his throat but I just turn him off and prise wad out with my fingers.

We've been building a pool over winter and he's been used twice most days, working extra hard due to dogs confined to indoors and constant foul construction dust. Kevin is no longer shiny and I don't treat him very well (rarely wash dust filter) but he hasn't missed a beat. Love him.

Excellent, such a time saver – We purchased this item about 6 months just before our now 5 month old baby was born. This has been an absolute life saver with two indoor cats and many visitors coming and going to keep our floors feeling clean and tidy. I can't stand feeling dirt on the floor with bare feet. We are disgusted how much dust and dirt this vacuum picks up even… Read more

running daily the enormous dust bin is almost full. There is no way I have the time to vacuum everyday and I now question how much filth we were living in vaccumming weekly.

We were very apprehensive on spending so much money on this item but we would do it a million times over we love it that much. I don't know what we would do with out and it's good know that the floors will clean when our baby is on the move.

It does occasionly get stuck on things or get lost going home but the benefits far out weigh these minor issues.