Samsung 527L French Door SRF527DS Series

fridge that hasn’t been a problem until December 2017,the right side bottom draw started to fill wit – Quiet operation and easy to clean,this model is discontinued so no point in doing a review ,but here we go : temperature control was fine for the first few years,then it started freezing .Water ( ice) built up in bottom of crisper draws.Found the tube at back of fridge was blocked,frozen solid, that tube runs down onto motor and evaporates… Read more

,cleared the tubing and the fridge is still operating two years later.l,m not sure when I purchases the fridge I think about seven ago.The water freezing in the tube was my only problem. Doors open and close perfectly .Would buy another same brand tomorrow.

Excellent at keeping fruit and veg' fresh! – Good fridge in terms of size and set out, double doors for ease of access and hence VERY easy to clean. Love that the freezer (that I obviously access less regularly) is under the fridge and that ice cubes are ready in a flash! My vegies are staying crisp longer and I eat mainly raw so purchase lots each week! Access to cool water on fridge door… Read more

is excellent in Perth's hot weather.

Overall, I love this fridge for its function and aesthetic appeal!

Good, but not perfect – Had the fridge since December 2012, definitely an upgrade from what we had and good value for what we got. We also found the fridge to be randomly noisy turning the motor on and off as another review has pointed out. Wasn't too major for us but did seem bit strange. Initially very happy with the purchase and lasted for 10 months until the first… Read more

problems arose. The fans started running much louder than normal for a few weeks, then the noise eventually stopped - as did the cooling. At the time I did some Google snooping and found a lot of people having similar issues with this unit.

Got a Samsung tech out (took a few days) and he replaced the back panel inside the fridge which was covered with ice on the inside. I did have a quick look myself but I think the operation of removing that back panel is a one-way trip (word of caution for the curious). The noise was caused by excessive ice on the inside of the unit which eventually spreads into the fan space. Eventually, that will stop the fan at which point your cooling days are numbered. Covered under warranty, fix took about 30 mins, no dramas. Samsung even txt me to give me a 2-hour window for the service which was good.

18 months later here we are again. Same problem, except it only affected the top part of the back panel. Was concerned that I was out of warranty but Samsung covered it. Took two days from the call to get serviced, which is pretty good. For what it's worth, this is in Brisbane.

It was the same fault, only this time I got a decent explanation from the tech (forgive my simpleton explanation, I'm not a refrigeration engineer).

The sensor that controls the system which melts any ice build up is placed in such a way that ice may be cleared from the sensor but there is still a build up of ice around the top section which is the cooling unit. It takes a while for this to build up in a way that stops the fridge working, and on the second round of servicing our technician made several other changes to fix this problem (i.e. moving the sensors). The other issue that arises has to do with the drain valve in the back of the fridge which should be replaced to allow water to flow out properly. All up that still only took him about 45 mins and cost us nothing.

Apparently defrosting the whole thing will buy you a bit more time but it will eventually happen again. And I think you'd need some serious defrosting in the sun for a few days to clear all of that ice hidden away behind the back panel. Just turning if off for 12 hours isn't going to cut it.

So to sum up, the fridge was flawed coming out of the factory. It seems to take months to build up to critical point where the ice stops the fans and the fridge stops working. Samsung replaced one of the faulty parts 18 months ago but it seems that since then they did a bit more homework and figured out that a couple of changes to sensor placement and the drainage will help prevent more problems. Time will tell...

Service was good both times. The most frustrating part of the whole thing was the day the fridge stopped working and not knowing when I could get it fixed or if it would cost me my first born. Turns out I was pleasantly surprised on both counts.

For the 2.5 years it has given us, and the fact that Samsung have made good on what can only be described as a flaw in the design and build, I'd say I'm still happy with the fridge. I might caution a second-hand buyer because the warranty policy might not be so friendly if you don't have the original invoice, but reading through the abundance of complaints about this problem I doubt anyone could argue this issue isn't a fault.

Garbage – Where do I begin??? How can a company produce such garbage?? Purchased in 2014. Failed in 2015. Water leaking and icing up under and inside the veggie trays. The tech came out and replaced the fan saying that the fan was not working properly. The system is designed to fail. The heated evaporator drain clip is so short that it does not reach into… Read more

the drain to keep it clear. As a result the grain freezes up and the water then overflows into the fridge. Samsung has now designed a longer drain clip which I believe does the job, but of course you have to pay for their design inadequacy to remediate the fault. Do yourself a favour. Buy the drain clip for $16 off EBay and thrown in a defrost temperature sensor and watch a few YouTube videos and for an expenditure under $40 save yourself the expense and blood pressure medication of dealing with Samsung!! Oh yes ! Forgot to add. The fridge door design is crap as well!! Springs break, hinges break!! Just a poor piece of engineering! Note to self DONT BUY SAMSUNG AGAIN!!

Worst fridge I have ever owned – Same issues as everyone else.Been leaking water ever since I bought it. And now it decided to stop getting cold at all. Will not buy another Samsung fridge. How can Samsung sell this product that has had multiple complaints with the same issues. Show details

Obviously a faulty model – Obviously a faulty model as we all are having same issues. Purchased in 2014, 2016 had Samsung send out a repairer for water dripping inside. Now ice forming inside. Samsung not willing to help. Had their nominated repairer come out not once but 3 times now saying sealing system needs to be replaced even he is surprised they won't help as this… Read more

was a major fault with this model and warranty is only 16 days out. He told me to research and this where I found all these reviews of people having the same issues. Their service repairer tells me it's not worth fixing. So I spent $1639 on a fridge that lasts 5 yrs. Samsung have refused saying they have taken into consideration of price time and service history. Apparently I don't have a history they have no record of call out in 2014. But the service centre have all job reports including the one from 2016.I have made a formal complaint with ACCC I hope everyone will do the same they can't get away with manufacturing a faulty product and not taking responsibility.

DO NOT BUY SAMSUNG – Besides the fridge leaking water from underneath, iced over internal fan and fridge door clip snapping off, Powercor assessed the fridge to find an electrical fault in which the front left door handle was emitting 9 volts of electricity. I was not allowed to use my fridge. Samsung sent around a repairer who couldn’t repair the fault. Just received… Read more

a phone call from Samsung refusing to replace my fridge because warranty had expired. (Purchased in 2014 for $1799) Manufacturing faults are not honoured by the company either!! Please people spend your money elsewhere, this company is pathetic.

Worse fridge on the market – This fridge has had so many issues, 7 known replacements with different designed parts due to faults with the original ones. Samsung should have been truthful about the fridge but instead doesnt cover you once your warranty has only just expired, knowing that the faults are well known and innocent cusomers are being duped into paying for repairs that should never have existed in the first place. Show details

Terrible fridge , Don't buy Samsung !! – We bought this fridge $1699 in 2014 , start leaking under crisper last year, we contacted Samsung customer service live chat , they just asked me when I purchased , how much i paid for it and then tell me that is out of warranty they cant do anything . refer me to a repair company . We have tried to asking extend warranty or we pay for Labour,… Read more

hope Samsung would bear the part of repair . The first time we complained there is no one will give you a call back , after the second time ,finally someone gave us a call that is told us by law by law...Samsung not bear anything . We paid for $508 to repaired the fridge by one of they advised repair company on NOV 2018. Now same problem again.We chatted with Samsung again, because there is really terrible, same issue again .This is not acceptable at all. Of course their answer is the same. We also ring 1300362603 customer service centre, they said can't find my details in their system. That's really crap service, rubbish products. I paid for $500 to get fix for only 3 months ?I have since seen some similar comments online. We will try to contact another department to complain this.

Terrible fridge, same problem as everyone else – Fridge compartment stopped cooling down, water pooled in crisper and on the bottom of fridge, the cooling fan froze over. The Samsung repairer said it was a common call out for this model fridge, said Samsung had improved the parts that were causing the problem and we all should be covered for 5 year warranty, not just the 2 given by Samsung as… Read more

its a well known fault that Samsung have had to deal with. We are all being conned by Samsung and should be reimbursed for the money we have spent on repairs. Samsung is duping their customers and need to be held accountable.

Awful Fridge – Couple of call outs, last time I phoned Samsung they said it was now too old and they wouldn't send someone again. I emphasised that their engineer hadn't fixed it properly last time but they had zero interest in sending someone to correct their poor service. Fridge continues to stop working which requires back panel in fridge having to be… Read more

taken off and defrosted (thank you YouTube).

Rubbish product, rubbish customer service, do not buy Samsung Fridge/Freezers. I have since seen a multitude of similar comments online and my only regret is not reading them beforehand.

Same problem as everyone else – Same problem as everyone else. Fridge was fine for the first 4 years, now ices up and makes noise all the time. Wouldnt even buy one secondhand for a bargain price, not worth the hassle. Have to turn it off overnight to defrost this "frost-free" fridge.  Show details

Terrible fridge...never buy Samsung – Four times repairs were needed with this fridge within last two years, water everywhere, freezes everything in cooler section are few to mention. Lost all my groceries bought over the weekend...techie said it’s a faulty design. It’s now discontinued so nobody will experience these problems. Don’t buy any Samsung products, they cheaply built and design aesthetically to attract.  Show details

Cheap fridge, Cheaply built! – Had Fridge for two years. Mostly ok, some plastic parts have fallen off ,they biggest problem is the ice build up behind the main panel. Fan hits ice very loud etc etc...spend hours with a hair dryer, or fill up the eskys and walk away. This fridge is not designed well,start saving your money for the replacement one.  Show details

The single worst purchase I have ever made – This fridge is not fit for purpose. Like others, I have had constant water pooling in and under the crisper draws. I've also had random water leaks from under the fridge resulting in large puddles of water across my kitchen floor. It's latest trick, however, is for the thermostat to malfunction and the fridge compartment freezes solid. This… Read more

happens intermittently, but it seems only after I've bought a load of fresh fruit & vegies, which of course spoil when thawed and have to be thrown out. Massively inconvenient and a terrible waste of food and money. This unit is only 3 years old; my previous fridge (most definitely not a Samsung) lasted 22 years without a single problem. I should have kept it. I realise this model is now discontinued, but I want Samsung to know how bad this thing is. And that I will never buy any type of Samsung product again, just on principle.

Absolute Rubbish! – Purchased: 06/10/2013. Disposed: May 2017. FAN: Required a new internal fan after approximately 12 months. WATER POOLING at the bottom of the fridge, around the 18 month mark, under draws: Required new drain tubes, difficult to clear, which live just beside the compressor & drain the water which is created from the defrosting process. Time… Read more

again they blocked up again - solution was to cut the ends off allowing for water to drain properly.

FAN 2: May 2017, the fan inside the fridge has started to rattle, be it due to an ice build up or wear. Not in the mood to repair fridge, again.

May 2017 - Disposed of fridge thoughtfully.

As they are still selling this fridge, under a different model number of course, make no mistake it's the same rubbish as it ever was. Walk past it & keep walking.

Water everywhere – A build up of ice behind the inside panel due to an ongoing issue with the thermostat leads to water sloshing all over the floor of the fridge and even gets into the crisper. If you've ever had frozen brain from ice cream try frozen hands at 2:00am - not good.  Show details

Wouldn't recommend – I purchased this fridge nearly 4 years ago so I've gotten to know it. The fridge section has randomly stopped working twice with everything becoming warm, this was fixed promptly when I called in the issue, however, it was only a year old the first time it happened which seemed odd. The other issue it seems to have, is at least once per day or… Read more

two (since the day I bought it) it starts up a loud gurgling, rumbling - the noise itself causes me to check on it where I find the freezer has warmed up by 10 degrees even though the temperature setting disagrees. I have placed a thermometer in the freezer which shows how much it has warmed up by. It does cool down again promptly, but it's enough to cause crystalisation, peas are stuck together in one lump etc (occasionally the ice melts into one large block) and I question the quality of the food.

I have called and complained about this issue numerous times with a technician coming out each time to check but the result is always the same "it is running to manufacturers standards". It is frustrating as the fridge is clearly not working properly but no official problem can be found.

I am looking to buy a new fridge and it will not be a Samsung.

An absolute lemon! – An absolute lemon! I have the same issue as Jason Lim and Nigel k. Build up of ice behind the inside panel which creates an awful noise. Never again will I buy a Samsung! Never! So happy it has been discontinued so nobody else has to go through the same problem.  Show details

This is one crap engineering design – Constant ICE BUILD up inside the cooler section. What a whole load of crap. I have been defrosting every 6 months. I believe all fridge should come with a defrosting option on the fridge when this thing happen. The motor will start hitting the ice build up and you will hear it when you open the door. Until this fridge breaks down completely, otherwise I will not buy a Samsung fridge again unless I do proper research and feedback.  Show details

Buyer beware – Good thing they have discontinued this fridge , the ice build up behind the internal cover is a major problem, happens every 6months or so and needs to be taken off and ice removed, because of lack back up support from Samsung for this model I wouldn't buy another of their fridges , it can be sorted by leaving off over night then letting ice melt… Read more

to remove panel to clear it all away but who wants to do that twice a year , buyer beware don't buy one of these , great fridge , great price but because of that issue and lack of support not worth buying a Samsung

Bad SAMSUNG fridge. Ice built up in cooling system – This fridge was working fine at the start and now as I have read other reviews, the same problem occurred. It became noisy and temperature went up until eventually stopped working. Called my technician guy and he says he's seen so many of these problems with SAMSUNG fridges. There's condensation so ice ultimately built up in the cooling system.… Read more

Hence the motor is struggling to work and noisy.

Called Samsung and they refused to help as this was purchased from a seconds shop. I called the seconds shop and it has closed down. Seriously Samsung, what a poor excuse. This is not "fit for purpose" and has not functioned according to the requirements of a frost free fridge. I will not be buying any Samsung products ever again. Definitely not recommending to friends if this is their quality of product and level of support.

Very poor quality product – NZ customer here, brought the product as it can perfectly fit into my kitchen. I only had this product for 3 years. Same problem happened to my fridge too, leaking pool of water into the veg box, ice builds up inside, starts with very noisy sound, then stops cooling. Definitely it is a manufacturer faulty.  Show details

wouldnt buy it if id known about all the problems – very noisey now the fridge is up to 16 degrees but in the morning its 5 degrees as soon as I opened the door temp started to rise again cant trust this fridge anymore certainetly wont be buying another samsung. bought this fridge in dec 2012 thought it would have lasted a lot longer than it has NOT HAPPY WITH THIS PURCHASE JAN  Show details

Absolute bucket of crap – Expensive fridge very noisy stopped working after about 16-18 months took Samsung 3 months to give me a store credit to buy a new fridge crap customer service and care will not recommend or buy another Samsung product again complete waste of time bloody useless company that doesn't give a dam about the customers i had to call them numerous times… Read more

and they still did nothing and after 3 months of no fridge they offer a pity $100 compensation do not recommend this brand of fridge

Recommended repairer charging travel costs to repair fridge – Broke down day before manufacture warranty ran out. Have been trying to get someone out to repair it. Was told because I live out of town I would have to pay for travel costs. Still waiting after 4 weeks for service. Before it broke down the crispers would fill with water and freeze underneath. Needed to put a tea towel to absorb the water. Really not happy

Only 18months old and now stop working/ not cooling – Purchased this fridge 18 months ago and it was working fine. Only problem is the noise it made. However it doesn't bother me. Until one day I realized the fridge has stop cooling. Waited for one week for the technician to came and checked, then we were told the fridge is unrepairable due to gas leaking. Only 18 months old. Lol

Ices up, noisy – Same as everyone else - it freezes after water pools at the bottom of the fridge. Hard work getting it out. Had it serviced under warranty twice but now is out of warranty. Makes some truly creepy noises in the night. When I get rid of this thing, a car will crash into my house and I won't wake up because I can sleep through anything

Glad this model has been discontinued but what about everyone who has one already – Our fridge is 2.5 years old and I have to keep defrosting it for days on end as water keeps pooling in the bottom of the fridge due to large build up of ice on back panel. Of course this problem started after the 12 month warranty. We will not be buying another Samsung product.

Not a good product – Fridge collecting water in trays and samsungs answer was yes this is a common fault and now awaiting repair and as for the noise it makes during the night, you would think it was and old unit and at 12 months old it's not.

terrible quality and will think twice about samsung in future – Loved our brand new Samsung SRF527DSLS until 6 months old, spring in door broke. Rang Samsung who were fast and helpful, repaired under warranty within a few days. A year on and the same thing happens. Ring samsung and repairer will be out to fix in a few days. A week later, no repairer. Ring repairer, no idea/job fix for me. Ring samsung (hard to… Read more

understand overseas customer service). They organize again but I'm an urgent repair now. Repair man visits 48 hrs later says a part has to be ordered, nothing he can do. Every time fridge is opened, door seal falls out (hanging by wires). We have all forgotten at some stage and have all been hit in head. Several phone calls to samsung, repairer, consumer affairs and finally ftidge was fixed today (4 weeks and 2 days) I pointed out to repairer to fix exposed wires damaged from holding weight of door, he made out he was replacing wires and I caught him wrapping them with electrical tape. I got a lecture on how to open and close doors. I'm also told he is confident he has fixed wires but if anyone feels anything to call samsung straight away (I'm assuming electric shock) complete waste of $1800 (on sale at the time) will sell on gumtree and buy another brand.