Samsung 579L French Door SRF579D Series

Terrible!!! – This fridge started leaking water into the crisper drawer and freezing just 6 months after warranty expired. Samsung has sent someone three times to fix the issue and keeps leaking. Now fourth time leaking they are saying it is "not repairable". I did research online and I see there are a whopping 26 models of Samsung fridges with this issue.… Read more

Samsung has been involved with a class action lawsuit in the USA. There is also a FB group called SAMSUNG REFRIGERATOR RECALL USA NOW with 89.6K members I have just joined. I am trying to get a refund from samsung they are denying me a claim. I will take it up with the ACCC as this is apparently a MANUFACTURING DEFECT. Note that servicing the issue is just a bandaid fix and the problem will just reoccur months or weeks later and samsung is aware of this.

Easy fix for water in crisper problem – I have owned the fridge for about 5yrs and recently it started developing the common water in the crisper issue. Here is how I fixed it, easily. 1. Turn it off 2. Remove all internal shelves and drawers in fridge and freezer 3. Remove the internal back panel to expose the thermostat (it's just screws but do it carefully) 4. Find the thermostat… Read more ·  1

clip at the base (metal T shaped clip on the defrost pipes) 5. Remove it and pour hot water into frozen over drain until all ice is gone, may take a while... 6. Mop up any water etc in fridge 7. Replace T clip how it was but attach the clips hooks tightly to the defrost pipes so it conducts more heat. Use needle nose pliers etc 8. Replace rear internal panel 9. Turn fridge on 10. You may find a small amount of water continues to drain into the crisper for a day or so but from then it should be working fine. 11. Basically the clip conducts warmth from the pipes to defrost ice buildup, it just has worked loose. Good luck

Perfect until now – Have loved this fridge but in the last few weeks crispers have filled with water and it is becoming a real nuisance have emptied everything out cleaned it all then 2 days later the water is back hopefully we can get this fixed very soon as it is frustrating and a waste ov vegs  Show details ·  2

Disappointing – Started having water pooling issues in the crisper apart from that fridge worked fine ,rang Samsung customer support ,sry your fridge is out of warranty nothing we can do ,so jumped on line to see if anyone also had the same problems ,low and behold a common problem that a manufacturer has decided to wipe their hands of ,we didn’t bother trying… Read more

to get it fixed as it appeared with others that tried it didn’t really solve the issue so we keep cleaning the water on a regular intervals until we can afford to buy another fridge and not a Samsung one either

Worst Fridge ever – Bought the fridge in 2014, it has never worked properly since day 1. Samsung has stopped returning our calls and e mails. Over the years we have lost hundreds of dollars of food. Every month I have to take the fridge apart to defrost it myself. Their fridges should come with a hairdryer and a food voucher. Best advice, don’t buy a Samsung fridge. Show details

Disgusting service. Completely shattered – I had a Samsung fridge that was inspected by a Samsung technician and deemed a manufacturers fault. Freezing over ice box and water leaking into the crisper and ultimately the floor. Samsung couldn't replace the unit (no stock anywhere) so I had to replace it myself at a higher cost $3,033. They only agreed to refund the original price of the unit… Read more

($2,549) so I'm out of pocket. Then everything went really bad. They agreed to a refund but never told me I had to keep the faulty unit. When I purchased the new unit, the retailer took away the old one. Now Samsung are refusing the refund altogether. I can't believe how disgusting this it. Completely ridiculous. It was inspected by Samsung and deemed faulty. As per all of these reviews they know it is there issue. I've now gone to NSW Fair Trading and happy to inform the ACCC as well! Disgusting thing for them to do!

Shame on you Samsung. Going to Consumer Affairs – Samsung sent out an independent technician to assess my elderly mother’s fridge which was pooling water in the crisper. He said it was a manufacturing fault and that he was recommending full replacement. My mum was so relieved. When Samsung finally got back to my mum, they said they couldn’t help her because she didn’t have the receipt. She didn’t… Read more

have the receipt because she moved after my dad passed away and we tried to get a replacement receipt but the Harvey Norman she bought it from is now closed down and another Harvey Norman didn’t have the records. It’s a Samsung fridge! Their technician inspected it! It’s not like a retailer who needs to know you bought it from them. Samsung don’t support their products or their customers. We gave them an opportunity to respond to a complaint and we received no response. Now we will take matters further.

Write off! – I've called it, off to the tip like the Samsung it replaced. Both lasted less than seven years. About four years ago fridge made a terrible grinding noise. Service call, ice was forming near an internal fan due to a 'design fault'. Last three months a blackened block of ice could be seen developing near cooling vent. Yum! Last night it… Read more

died, total write-off...not even the light works. Think lasted 7 years. Opted for a basic version of well known fridge brand to replace. Maybe my expectations are too high, but would expect at least 10 years without drama's. Never again! Reading reviews, total lemon!

Fridge - Water pooling – Love the fridge, now it’s pooling with water in the crisper. I bought this in 2011 from Harvey Norman, Have had fridge technician out saying it is was common fault already known by Samsung. How do I go about getting Samsung to pay for the known fault. Show details

Dodgy support team has been reported – Owned for 7 years. Had constant icing issues and water build up in vege boxes like others in the forum. One service call 3 years into ownership for icing motor issues. Technician advised it was a known issue with Samsung fridges. Fridge constant trips circuit breaker everytime it's turned on after 7 years and unusable. Samsung initially tried to… Read more

deflect warranty claim. Case escalated after quoting consumer Law. Sydney team tried to make up ACL "remedy period" rule, stating I'm outside the remedy period, this rule doesn't exist, couldn't even define the timeframe of this rule when asked. Blatantly lying to consumers. Consumers expect a $1700 fridge to not have a major fault after 7 years. Denied refund claim - against consumer Law for a major fault. Reported to ACCC and fair trading.

Unbelievably Bad, as is service – I have had a fridge for 6 years which has given me nothing but issues, It was a fault that was repaired numerous times within warranty with the permanent fix now causing water leaks in the crisper. Samsung has not been forthcoming with help and pretty much said that I didnt spend enough money to get support after warranty ended ( though it was an… Read more

ONGOING ISSUE. I never asked for a new fridge just asked to resolve an ongoing issue.

Poor and never again dealing with a company that doesn't take ownership of faulty designs and fixes

Never again – Purchased about 7 years ago,been through 2 left hand doors latches, 3 fans and covers,mopped up about 500 times from water leaking onto the kitchen floor from pooling water in the freezer,almost slipped over about 3 times.the last 12 months the unit has become quite loud with buzzing and clicking very often. Apart from that it's kept the beer cold most of the time. Will be replacing soon but hell no to another Samsung . Show details

Never buying Samsung Fridge again! – If i had read all the product reviews before purchasing, we would definitiely not have chosen this fridge. We are also having the same issues as everyone else with the water pooling in our crisper all the time and ice forming under the crisper drawers and also under the freezer drawers making the freezer very hard to open and close. We have had… Read more

this issue on and off from the start but definitely gotten worse over the years. A couple of months ago we had issues with the fridge not cooling and got a technician out and he said it was because it was all frozen inside so the fan wasn't working properly because it was frozen. He couldn't get the panel off to look inside as it was frozen and would have broken if he forced it so just told us to turn the fridge off and defrost it for a few days and it should be fine after that. So we did that and yes it started cooling again, but the only until the next time it freezes over which it has already started to do. The crisper drawrs are totally unuseable due to the 2-3cm of water pooling in them. We are on the hunt for a new fridge now and have DEFINITELY ruled out any Samsung models.

Disgusting. Sold with a known design fault – Fridge was fine for a short time and then water constantly leaks into the crispers . So over all the veggies and fruit I have had to throw out because they sit in the water and rot. Samsung should replace all these fridges or repair them properly. I would NEVER buy Samsung anything again and would never recommend SAMSUNG to anyone. Looks like we are up for a new fridge. Thanks Samsung Show details

Christmas timed crap gift from this Samsung fridge – Purchased this fridge and like everyone here, all great...until now. Merry Christmas from Samsung!! Dishonest, deceitful business tactics. Selling this fridge with known faults to make your money, then discontinuing product, probably because you learned it was a problem and you hoped it would go away. Back-handed treatment of your customers… Read more

concerns/repairs till warranties expire, no refunds, replacements offered any kind!! And I bet you're arrogant enough to still expect us customers to like and recommend Samsung products to others...organisational practices are a joke, why the hell would we!!

Very DISSATISFIED with this Refrigerator***One problem after another*** – I wish I had read all the product reviews prior to purchasing our fridge. We too are having issues with water pooling in our crisper all the time and ice forming under the draws. We now have the issue of the fridge not cooling correctly. We had purchased 4 years extended warranty but of course this time has just expired and the repairs are not… Read more

covered under the Warranty. I have contacted Samsung to try and get some assistance with the issues that we are having, knowing that there are heaps of other refrigerator's with the some model having the same problems. Why wasn't there an recall on this fridge a long time ago. We should not have to pay for a technician to come out and fix this problem. Samsung should to do the right thing and not charge for the problems to be fixed. If I do not have any luck with Samsung customer service I will be taking this to the Consumer Ombudsman.

Samsung Fridge SRF579DLS – We purchased this Fridge 5 years ago for $1,600 from Harvey Norman Chadstone but after 3 years we noticed that the vegetable crisper kept filling with water. We expected the issue to go away but as time has passed now it's getting really bad, this issue has destroyed lots of food that had to be thrown away and we are not able to use the 2… Read more

vegetable crisper as it keeps filling up with lots of water.

I have called Samsung and had advised them this is a known manufacturer issue and many customer are faced with this issue but I was just advised to call the Samsung authorized repair and fix it myself at my own cost for a call out fee of $125-$165 (not including parts). If this is due to the customers fault that's fine but this is just bad design and build of this model why does the customer need to pay for this.

This has been a very bad experience for us we will NEVER purchase another Samsung Fridge again and if anyone is considering purchasing one, I will tell them what ever you do, DON'T buy Samsung.

I can see many customers have complained about Samsung Fridges, please fix this issue. This actually deserves a ZERO star.

Samsung's own website states a fridge should last for 14 years on average. This is so far from the truth. Extremely disappointed in Samsung brand and the service arm.

Can not believe the problems experienced and SAMSUNG's customer service ARROGANCE – I purchased this fridge just over 5 years ago with a 5 year extended warranty. I have never had problems with any other fridges within the first 5 years of purchase and actually have a fridge that is now 21 years old and has never missed a beat. This fridge has had the same problem a number of times now, it keeps freezing up at the back, leaking… Read more

tons of water into the vegetable crisper and the fan motor making significant noise. Every service repairer that came out new exactly what the problem was and immediately replaced the inside back panel and fan motor etc each time without even questioning it!!. It now has more problems within 3 months outside of the 5 year extended warranty and Samsung advise that they will not fix it even though it has been fixed under warranty numerous times already.

I believe that there is a product defect and when I research on the net, it is very clear that there are a significant number of incidences where consumers have had the same problems. I intend to seek further advise and will be contacting Fair Trade. It is very interesting that Samsung will not put in writing that there is no product defect!!

I will NEVER purchase another Samsung Fridge again and if anyone is considering purchasing one, I suggest that you do research as you will uncover numerous complaints about Samsung Fridges!! This actually deserves a ZERO star if there was one!!!

Samsung's own website states a fridge should last for 14 years on average. Not this piece of rubbish they sold numerous consumers!!

IF I could throw it off a cliff I WOULD – Approx 6-7yrs ago I bought this worthless piece of... I have numerous Samsung products in my house so THOUGHT I was safe (how wrong I was) the thing kept frosting up at the back, leaking tons of water into the vegetable crispers but luckily we took out extended warranty (also another JOKE when they knew all along the existing problem) they should… Read more

of asked for a total recall so for the next 2yrs they came NUMEROUS time to fix it after the warranty lapsed it behaved itself for 1.5yrs now I have been living with NO veggie crisper drawers for the remaining days (& believe me they are numbered) which as you can imagine with a family of 5 adults & only 3 small shelves to stack stuff on... STILL can't really afford to replace it but been in touch with at least 5 repair companies here in Adelaide & NONE will touch it with a 10ft pole, one company (whom I know has been in business for at least 20yrs) gave me a straight up answer he could repair it (which would cost approx $400) but it WILL do it again, thanks so much for your honesty SAMSUNG could take a leaf out of his book. I will NEVER purchase another Samsung Fridge again & for all you people who want to buy it second hand DON'T look at another brand. My ONLY wish is I could give it 0 stars.

Awful fridge - how I got a refund – Purchased the fridge in 2013, from HN, luckily kept my reciept. Ice started to build & stop working within 4 months. Had a Samsung repairer come out. Had it 'fixed'another 4 times under warranty and still the same fault persisted. Luckily I had taken notes and references from each 'repair'. When it broke for a 6th time same fault I complained… Read more

and Samsung said they had no record of my repairs.... Refused to help as it was out of warranty. I called Harvey Norman and they had their rep contact me. Nothing happened. Contacted the ACCC and Harvey Norman then got their Samsung two to send a repairer to look and the fridge and confirm it was faulty. Samsung then asked for all paperwork and offered me a replacement or refund. I will never have a Samsung again so opted for refund. Had to send the fridge to Sydney (they collected) before a refund would be processed. I also had some food loss compensation. The whole process was extremely painful slow and frustrating, but I did finally get a full refund around 5 long months. Email Samsung on wg.voc@samsung.com. Good luck.