Samsung 801L French Door SRF801GDLS (Stainless Steel)

BEST FRIDGE EVER HAD!! – Bought in 2011. Great fridge with so much room available, having 5 adults living off it. No repairs or services needed doing. Hoping it last another 12 years Show details ·  1

Great large fridge – Perfect fridge, the clear plastic shelves are ridiculous though as they crack and I've had to superglue them together as parts are no longer available. No issues otherwise Show details ·  1

Great fridge! – I have this fridge for 7 years and despite it moving home twice, has operated faultlessly. The cold water volume is quite small so one can’t fill a large carafe with cold water. The ice-maker storage, on the other hand, is huge. My only other desire would be for a heated drawer so that I could keep butter soft. Show details ·  1

Perfect – We bought ours 2 years ago and it is as practical and efficient as it is great looking !! Have had not one problem . The extra chiller drawer is the best invention ever in a fridge. Absolutely love it ...bought from jb hi fi who price matched and free delivery and install.

Glad I didn’t buy one but I hope you all get replacements – Everyone who’s brought one of these pieces of junk need to stand together and fight Samsung for a replacement fridge. Contact consumer affairs, theirs that many complaints it’s surely got to be addressed and compensated for. Good luck

terrible fridge, ice maker doesn't work, water dispenser doesn't work – design is good, that's about all some parts are too cold and freeze food easy to open and close However since buying the ice maker and water dispenser do not work and have had at least 12 technicians try and fix it, now I am told that it cannot be fixed as there is an issue with the models ice maker and water dispenser and fridge has been discontinued now Got new fridge as freezer stopped working altogether. Fridge less than 6 years old!!!

Don’t think you are buying quality, wasted my hard earned money – Just simply stopped worked, have always had issues with the ice maker, ‘clogging up’ and having to be emptied manually. Was prepared to sort that ourselves but now the freezer just simply stopped working  Show details

Really good.....until tonight! Update! – Display faded after 2 years, bought for $3500 in 2014 at Harvey Norman. Last few months been a bit noisy. Today, found ice melting. Checked freezer and everything melting, no sound from compressor. Switched it off at mains 3 times, and then heard compressor start quietly. Will need an engineer to assess, but guess no one will work Saturday!… Read more

Looking at prior reviews, looks like 6 yrs is the optimum time it will last. Did anyone else have similar signs?

After contact with head office, I have had constant communications and an engineer cam today and replaced three parts on the machine. I have to say my review is now revised to a favourable one . Good result.

Base of freezer has ice build up – Ice building up at base of freezer needs to be turned off weekly to remove ice ,we are getting on in age spent a lot of money and are extremely disappointed not only with fridge ,dishwasher and tv I will not purchase any more Samsung products Show details

So disappointed! – We purchased this fridge in 2013 for nearly $5k and have had nothing but trouble! The ice maker never works, water/ice pool under the freezer and cause the freezer to get stuck, the fan over heats and now the fan has completely died and the freezer no longer works and all my food was spoiled! Not good enough Samsung! There are countless reviews… Read more

on this fridge with people having the same issues, clearly this fridge is poorly manufactured and the consumers who unwittingly forked our thousands for one of these hunks of metal should be compensated!!

Samsung care factor is nil after you have purchased fridge – Have had issues with this fridge for about 3 - 4years, freezer constantly freezing up, ice maker doesn’t work properly and food on freezer instantly gets a layer of ice inside and have had to throw away so much, cleaning out out of rails etc weekly and Samsung couldn’t care or give any help till it was out of warranty and then they informed me… Read more

sorry can’t do anything as out of warranty- what a joke, this also happened to a close firiend but she was obviously not as much of a push over as me and Samsung replaces her fridge! I contacted Samsung had to provide so much information and then few things I provided Samsung said were incorrect so they had all the information anyway! Put through the ring around etc and nothing gets done, I think they know every one has a busy life and will give up!

Problem after problem – The fridge doors corrode because the water filler and ice maker always leak. The fridge has internal Corrosion from condensation and fan freezes causing the fridge to go warm. Ours is 2.5yrs old and I am done with it. I have had 5 warranty repairs and it has just done the same thing again and fridge is warm. Biggest POS I have ever bought … Read more

Do not buy one new and do t be fooled into buying a cheep second hand one, you will

Forever be spending money fixing it.

buyer beware, I will never buy any Samsung product again – I bought this fridge from Harvey Norman 5 years ago, early this year, the ice maker stop working, cost me 600 dollars to fix. two weeks ago, the freezer also stop working , cost me more than 800 dollars to repair, and I have no fridge at home for 2 weeks, when finally they returned the supposed fixed fridge back, the ice maker stop making ice,… Read more

AGAIN. I am on the phone with Samsung service plaza now, on which they told me their system is down right now, have to call me back.

Particularly disappointing fridge – After 5 years, the LCD panel is faulty. Icemaker is also unreliable and the water dispenser is messy. Fridge door panels dent extremely easily, yet we are so careful with it. The unit also vents hot air underneath, which has totally dried out and destroyed our timber floor surface underneath the fridge. Middle drinks draw has been good feature  Show details

Disappointed with Samsung Service – This fridge came on the market at around $5000.We did not pay that with discounts etc we paid $2900 still a substantial amount for a fridge.We have been getting ice build up under the freezer drawer which at one point stopped drawer closing.After de-icing the problem returns on a weekly basis.Samsung did not want to know about it as no longer… Read more

under warranty.Research shows our situation is not rare.Numerous U-tube videos show remedies and review sites have many similar complaints.Samsong know their fridges have problems but don't want to do anything about them.Just like their phones they make defective products and I will never buy another Samsung product and rubbish their products to friends whenever the opportunity arises.DO NOT BUY A SAMSUNG FRIDGE THEY ARE OVERPRICED FOR A FRIDGE THAT ONLY LASTS 5 YEARS.

So very disappointed – I am very disappointed with this refrigerator we brought it from the good guys in 2013 and we loved how much space it had. We had it for about 3 years just out of warranty when the ice maker started packing it in and bits of plastic started to break off in the ice maker making it dangerous to drink or use the ice/water, then the led panel only… Read more

worked when it wanted to and then the freezer draw now freezers up and continually leaks water so we are constantly removing slabs of ice from the freezer draw. It has multiple dents all over it - the slightest bump and it dents. we are trying to persevere with it as it cost so much and we had the refrigerator space made in our home to fit the fridge. I have 3 Samsung tvs,a washing machine and tablets all of which are fantastic and thought I would get the Samsung refrigerator as I assumed it would be of the same quality and reliability. Not so lucky!

Dents all over the fridge – Our Samsung 801 French Door Fridge is 4 years old. First the positives. I absolutely LOVE the middle chiller drawer. I don't know if I could live without it. It doesn't matter if our kids open the fridge and stand there deciding what to eat. I know my meat and other perishable will continue to be cold. But the stainless steel surface on the… Read more

fridge is a nightmare. We have dents all over it, and I have no idea how they have got there. I truly believe it is due to some sort of manufacturing defect. It seems to dent itself overnight. The fridge looks quite unsightly now. So disappointing.

Lemon or are they all lemons? – Beautiful fridge..loved the flexi drawer. After one year the bottom freezer drawer had to be replaced. After 18 months the top compartment freezer clogged up & continually ran & froze up, Samsung had it repaired. Recently the freezer compartment wasn’t working’. After countless call to the service department 15 days later we still had a non… Read more

working fridge, they blamed the people that are supposed to look after their service problems who told us we needed a new compressor. The service people were worse than Samsung, at least Samsung seemed to be trying to help, but the service people had no interest. The thing is you have no choice to pick a service company as Samsung rules who you need to contact...very frustrating & time consuming all round, not to mention the stress of having a non functioning fridge. After over 2 weeks Samsung has offered a full refund..but only to the store originally purchased. A refund to my bank accoumt would be better so I can shop around. So have no choice but to choose another Samsung...here's hoping but I am an optomist!!!!

Good luck buying a Samsung fridge. Mind you have checked a number of other HIGH priced fridges & you wouldn't believe the complaints.

Worst product ever. Shame there isn't a no star option – Where do I start.... No 1: A couple of months after the two year warranty ran out (of course) it died for the first time. Before the service guy could come out and charge me, I went on line and found people that had complained of similar problems and fixed it my self, which I've had to do repeatedly over the next few years. The solution... to… Read more

turn it off and then back on at the wall.

No 2: Temperature is either too cold or not cold enough in both freezer, crisper and ice-maker.

No 3: Light up display has parts of numbers that no longer light up and the letters on the cubed or crushed on my model have started to wear away..

No 4: Ice maker settings do not stay on correct setting and ice-maker itself ices up and blocks and then overflows when you open the door.

No5: Fridge duco is bubbling around the ice-maker because the water overflow receptacle fills up, with no way of being emptied unless you sop the water up with a cloth. (melting frost from the ice-maker a huge factor)

And finally....

No 6: Freezer keeps icing up with a great slab of ice that's thickest at the back left hand corner, causing the draw to both stick and to refuse to seal properly unless you get down and chip it away with boiling water every few weeks.

Conclusion.....

Do not buy this Fridge unless you have no problem spending a huge amount of cash for a relatively short product life free of problems.

UPDATE: Samsung has been really fantastic and surprisingly fast. I've just received a call letting me know I am getting a full refund. So anyone who has had this model less than three years take heart.... because if and when (cough) it dies at least there is hope.

it was ok but loved how deep it was – I think we had a faulty one. The freezer was dropping ice when it was opened. Loved how it was spacious afterall we lost trust in the model and we replaced it with the 680 model and we love it. We called Samsung for an assessment. They were prompt but still lack of communication. JB HI FI were fantastic and they helped us thouroughly.

The Worst Fridge Ever Rubbish – Always breaks down, water filter needs changing in 2 months. Ice maker stops working. Console stops working. Just rubbish! Do not waste your money on this lemon, buy a cheap fridge it would probably be much better than this rubbish! Waste of time, never again will I get a Samsung.

Worst Fridge – Looking at this fridge, you would think it was a winner. It is good-looking and practical, but, appearances can be deceiving. We bought this fridge two years ago and have had multiple dramas with it. Firstly, the interior lining of the freezer separated from the outer door. Samsung, to their credit, organised a repair pretty quickly. Unfortunately… Read more

the repairer not only forgot his tools but then scratched various parts of the fascia. It looked like a cheap second. I then multiple problems organising for this to to be rectified. After weeks of arguments and complaints - finally it was sorted. Now, it is making a loud noise and similar hassles. Samsung trying to pin this problem on us. We are hoping that this will be sorted to our satisfaction and no more dramas. To be honest, if we were selling our house the fridge would be included. Not happy with this dud.

twice the refridgerator stopped cooling and freezing – Have had this fridge since 2011 twice once last year and again last week it stopped cooling and freezing which resulted in all the food in the freezer defrosting and had to be thrown out . I rang Samsung customer service and was told it is a common fault and I should turn the power off at the wall and turn it back on to reset and should do it… Read more

every year well it wasn't even a year the second time. I will do it every 6 months now ( a bit dodgy)

Well for a $3300 fridge not very good.

Think twice before buying one

This is a great fridge if you need space – I love this fridge, lots of space, love the middle draw, I put all the things I need regularly in there, so handy to grab. Only negative thing is the light in the numbers don't completely fade out, it doesn't effect the performance of the fridge, we rang the customer service no to get it fixed and we haven't seen or heard from anyone since, that was over 6mths ago. We have had the fridge close to a year now.

Oh no! Not more people like me - I would have given less than one star if possible – Fourth attempt on hold at Samsung for the day - trying to resolve my dispute. Sixth time it has broken down and it is only 2 years old. This dodgy fridge should have been manufactured in a lemon colour.

Don't waste your money! – I would Never buy a Samsung fridge again! We have the same model without the sparkling water (801L French door) and after 8mths (Nov 14) it stopped keeping everything cold! After 3 technicians and replacing as many parts as possible, they decided that it could not be repaired and informed Samsung (back in Dec 14). Basically to cut a very long and… Read more

stressful story short, Samsung still have not refunded us for the fridge even though they have had about 12 copies of the necessary documents and countless calls and emails. They never return calls or emails and just keep passing me on to different people promising to sort it but just don't! So basically Samsung products are ok while they are working but if they stop you can kiss your money goodbye. It wasn't like we bought a cheapy. It was a $3000 fridge!

Dissapointed – 2 years I brought a samsung fridge freezer french door ice and water fridge. The problems began just before the two year's were up...It just Died... I called samsung and they sent a repair man to "repair my DEAD fridge.. My experience with this Samsung repair main was not what I would call proffesional to say the least!! first dissapointment!! … Read more

After some months another problem accured!! the fan stopped working..back on the phone I go to Samsung!! I requested a refund.. I have bubbles coming out at the bottom of the ice-maker making it look terrible, So with terrible service and three months later my non working Fridge is still in my Kitchen..samsung call centre have lost my documents twice..cancelled my refund!!! and wouldn't contact me... so as of today 29th Jan 2015 I'm still waiting for my Refund to arrive..with excuses that on their side mistakes have been made..

I would never buy Samsung again.. I would advise against you who take the time to read these comments.

Poorly Designed Refrigerator - Samsung – I bought the original fridge in 2012 when it was newly released to the market. This is the Samsung with the french doors, deli/drinks drawer and the large freezer drawer below. It is a brilliant design concept for a fridge and the deli/drink drawer is one of my favourite features. Apparently there have been a few series to this model… Read more

refrigerator.

However, after a few months the ice maker stopped delivering ice and kept blocking up. I called Samsung customer service and quickly discovered that Samsung have no presence in Australia and service calls are routed through the Philippines. The disappointing aspect of having a Philippine call centre is that the staff do not have English as a first language and it is very difficult to make oneself understood. After contacting the call centre a number of times and being told that someone would call me back (which of course never happened), I began to suspect that having a Philippine call centre was part of the Samsung strategy to deter service complaints.

Initially the ice maker was replaced, but still didn't work as it should. Further technicians who came to service the ice maker didn't seem to know what to do other than press the reset button which didn't solve the problem long term. One technician told me it was the water pressure. After several attempts to have the ice maker repaired I demanded that Samsung replace the fridge because it was clearly faulty. When the fridge was replaced approximately 10 months after my initial complaint, the delivery person told me that the faulty ice maker was a "known" problem with this particular fridge and they had to replace "quite a lot" of these fridges. Bear in mind though that it was not until I told the Samsung call centre that I would be handing my complaint over to Australian Consumer Law for resolution (because I felt Samsung were instituting delay tactics in the hope that I would go away) that the fridge was replaced without further argument.

Now, the replacement fridge has a rust issue. I noticed not long after installation that there was a blemish on the water/ice door in the bottom right hand corner of the door. Over time this blemish has increased in size and it is now apparent that the blemish is actually rust coming out from inside the door. After contacting Samsung customer service again (and I have to say that this year they seem to have improved their response/reaction time), I have been contacted and will have the door replaced on this particular model. When speaking to the service centre it became clear that rust in the water/ice door of these particular fridges is a "known" problem.

Clearly this particular model fridge has design/manufacture defects and it seems there are a number of "known" problems.

If you decide to buy one of these fridges, I would urge you to question the salesperson on the "known" defects with this model, apart from the two I have mentioned. The salesperson should know the problems and if not they should be able to find out. If you happen to buy a defective fridge, unless you are a very persistent person when it comes to having it fixed, your problem will more than likely fall between the cracks at Samsung. I have given this fridge a "terrible" rating because I don't believe one should have so much trouble with a fridge within the first three years.

Fridge didn't come with CO2 cylinder; bad customer service from Samsung and Harvey Norman – I purchased the Samsung Fridge from Harvey Norman, online. The fridge arrived on time but without the CO2 cylinder. The Samsung fridge manual stated that the supplier (Harvey Norman) would supply a free cylinder. Three trips to Harvey Norman, Morayfield and I still didn't get the cylinder so I complained to Samsung Australia about their manual… Read more

being incorrect or Harvey Norman not honoring the product deal. The initial complaint on the Samsung Website went through and I received a reply asking for further details. I tried a number of times to sent the details that Samsung requested but the website refused to accept my email. I tried ringing Samsung but got the runaround. In disgust, I went to The Good Guys and purchased a CO2 cylinder for $59. Needless to say, I will never buy a Samsung product or anything from Harvey Norman. In any case, the fridge is good quality like any Samsung product, just don't expect any customer service in Australia.