San Churro

We dropped in here to get Churros and the set for 2 with 2 sauces didn’t disappoint. Delicious and sauces were great. However $9.95 each for a hot chocolate and frappe coffee was literal daylight robbery for the 2 worst versions of those drinks I’ve… Read more

ever tried (we used to own a cafe) what really angered me was the owner response that they make them to tried and tested recipes and my displeasure was purely down to “personal taste” what an absolute joke. The most thick goopy bitter hot chocolate I’ve ever had. The problem is not the recipe but the 16 year olds making it who don’t know and don’t care how to make properly. $20 for 2 drinks that were rubbish. In tiny little cups as well. My coffee frappe was more cream than frappe. To not even apologize or offer any sort of compensation just shows the arrogance and attitude of the owner. Never will we return.

I regularly visit San Churro in QV - Swanston St, Melbourne. The Churros are sensational. Hot Chocolates are amazing, and my daughter's favourite is the Cookie Dough. The staff are fantastic, they can not do enough to make your visit the best experience. I want to thank the staff for their amazing customer service, as well as the quality and… Read more

delicious food. Not to mention, it is always clean and well-presented. The atmosphere is fun and always welcoming - Five Stars.

Absolutely delicious dessert – They serve the best churros and for a reasonable price. Have never failed to serve great quality food. Always generous and tasty food when I go to their restaurants.

Perfect Hot Chocolate – Josephine serves the best Thick Classic Spanish hot chocolate that is simply hot, so thick and absolutely yummy with every sip... I'll be back to Midland Gate very soon... Show details

First time visit, while I was happy with the food and hot chocolate, I was not happy about being told the only payment option is by card and then I also have to pay a surcharge on top of that. Unacceptable to charge me extra because the store does not accept cash. Show details

Ordered a $7 afagato. Was charged $7.80. why? Was told it is 80cents more for decaf. A pity they did not state this on the menu to avoid embarrassing me! So san churro is saying a shot of decaf costs 80 cents more than a shot of coffee? Show details

I did a 2 hour tiral shift unpaid no money or anything and maybe a few weeks later was told I had gotten the job and then I handed in all the information they asked for, I went in. store and they said that I would be starting maybe next week or week after, that was like 3 months again and I haven't heard anything since.

Very, very, very bad service. I went with 10 other ladies and the staff were extremely rude. We only ordered drinks, and the waitress came and basically chucked the drinks on the corner of the table. When we tried to pass a drink to our friend, one of the drinks spilled all over the table because it hit the QR code menu stand. I insisted on… Read more

speaking to the manager to replace the spilled drink, and they put her on the phone — but she also refused to replace it, which shows how greedy and unprofessional this restaurant is.

We moved to another table, and when we tried to pull a small table over to make more space, the waiter told us we weren’t allowed to move tables. We ignored him and adjusted the table so we could sit comfortably. When we were leaving, he told us to put the table back, and when we didn’t respond, he started swearing at us.

Absolutely unacceptable service.

It's my birthday, felt like churros, went to San Churros Garden City, thought they were going to be delicious.... Instead, tables were dirty, with plates, cups, etc. The latte i ordered in a mug tasted like they hadn't wash the mug in ages. The churros... They had so much sugar on them.... No cinnamon sugar just brown sugar... Honestly, didn't give 0 as this wasn't an option. Next time, I'll go to San Churro @ Orion... The best!!!

I miss their melted Choc Volcano so much...I couldn't get those ones I have been going there for years to have with Gelato. WHAT A SHAME !!! Bring it back PLEASSSSSE !! Show details

Highpoint San churro Terrible coffee asked for extra hot it came as iced coffee no taste and worse is looks we are in Europe a small coffee takeaway for $11.20 this is a rip off everywhere is $4-5 max for small wow this is ridiculous I wonder how would they keep customers with these prices !!!!! Show details

$15.30 for a hot chocolate with extra chocolate. When I asked about the price, the guy said Oh I think I charged too much and gave me a dollar. So now $14.30 for the drink. The menu states $8.50 for a hot chocolate. So I think $5.80 for a bit of extra chocolate is way over the top. Not happy and won't be back! Show details

Was looking forward to a real creamy flavoursome chocolaty drink - when I got it, all I could taste was sugar. When the friendly chinese owner asked me how I like it, I told him and he offered to top the glass up with some milk - to dilute the sugar. I declined his kind offer but decided that this was my first and last visit to San Churro. So, zero star for the product, but two stars for the kind owner. Show details

Now serving cheap chocolate – Has recently introduced a “premium” chocolate dip which is actually the original dip and you have to pay an extra $1.50. The dip that is served with the churros is a cheap chocolate variation. I have been a loyal customer for 15 years religiously so you can be reassured that I can taste the difference in both chocolate dips. I am really appalled… Read more

by the lowered standards of San Churro. And to cheat people into paying extra for a chocolate dip that used to be complementary is utterly disgusting and ridiculous. I’ve lost a huge amount of respect for this business. Further to that, they seem to think that a wait time of 15-20 minutes for churros is a realistic timeframe when I know better as in the 15 years I’ve been coming to san churro, I’ve NEVER had to wait this long. Further to this, they have now disabled me from making reviews which I do not appreciate.

terrible – To whom it may concern on the 30th december I had ordered two coffees@ 8.29 PM This was delivered @ 9'14pm .... 45minutes LATER... when I complained your barrister started shouting at me... very rude I told her I'm a customer & she kept quite... our table number was 71 This is not a way to treat a customer ... I'm very unhappy customer Show details

WHERES MY MONEY – AVOID AT ALL COSTS. This company stuffed up my order and closed saying doordash wouldn't deliver my order cause the store hours are finished. So I go and order DIRECTLY from the website only to than have it DELIVERED BY DOORDASH which is who they partner with. As for the order itself, we waited over and hr or more for the order as three of the… Read more

dashers cancelled, even though at least one was apparently at the store. I have a specific lactose allergy and my hot chocolate was supposed to be lactose free and the other drink was meant to be a WHITE hot chocolate.

Our order comes freezing cold over an hr later. Not only is there NO WHITE CHOCOLATE and the one we do get isnt LARGE as we ordered, there is no lactose free hot chocolate. Upon calling the store that night the girl on the phone couldn't even tell me for sure it was lactose free and since they stuffed up the order completely I couldn't risk it.

I then complain to doordash who action a full refund which if I was able to order through the app would have been done straight away, but because it was through San churros website (since apparently the store was closed when it wasn't) i was told my refund would take between 10 TO 12 BUSINESS DAYS. FAST FORWARD TO TODAY IM STILL WAITING ON DAY 12 WITH NO REFUND IN SIGHT AND AN ESCALATION TO THE STORE TO TAKE PLACE, MEANING I HAVE TO WAIT EVEN LONGER FOR A REFUND THAT COULD OF TAKEN 5 MINUTES.

also to note in this time I contacted both doordash and San churro to keep up to date including today and STILL no one could do anything like WTH GIVE ME MY MONEY!!!

Customer service, what’s that? – Contacted San Churro on 1/10/24 as I had trouble resetting my account password, received auto reply saying they’re “experiencing a significant influx of requests, and our team is actively working to address them promptly. We appreciate your understanding and thank you for your patience while waiting for a response.” Still waiting to hear back from… Read more

as of 2/11/24. I also contacted them via Facebook messenger and again, no reply. Finally was able to reset password with no help from San Churro and found all but one transaction has been removed from account history as well as did not receive my birthday offer that is given to app members.

Horrible – If I could rate this 0 stars I would. I’ve ordered 2 coffee’s to be delivered to hospital as I’d been in there with a newborn for 12 hours and wanted a coffee. However Workers made coffee to be delivered and sent it to a wrong driver and then refused to remake it or refund because he thinks it was the drivers fault for his own dumb butt for not… Read more

being able to hand the driver the correct order. So now I’ve paid $20 for coffee I never received and the male staff on shift was nothing but rude and arrogant about it and said it wasn’t his fault. 0 help from a 0 brain cell human being

Terrible customer service – Ordered online via menulog. The order was taking a while, so I called the restaurant to find out more. Was hung up on twice. The order showed delivered an hour and a half later but was not delivered. No one knew anything about it. Terrible customer service with what sounded like with kids running the place. No pride or interest shown. Pretty sad. Show details

Not Worth the time and money was spent – I ordered Breakfast for 6 people at Baldivis branch. It's not staffs fault but they had no capacity to accommodate my request in the timely manner because of the short staff in the morning. The coffee's weren't great and we got our breakfast deliverer an hour late after placing an order. The girl wasn't aware of the till process and over charged… Read more

me by almost $20. It wasn't a value for money order at all. I even didn't get points for the money I spent after scanning my membership card at least 3 times. I would love to get my money back & points for the the money I spent by westing the time to get my order sorted.

Disappointing train the staff in your new store – Was looking forward to San Churros newly opened in castle hill. Unfortunately disappointing. Not the food, just untrained, lack lustre staff, overcharging for things which are different to what is in the menu and on photos. Missing items that accompany drinks and over priced small servings. That’s such a shame. Would have been a great place to connect! Show details