Sanity

Six Months of Delays and Still No Products! When ordering pre-order items from Sanity, be prepared for significant delays and poor communication. I placed an order in April 2026 and, six months later, I am still waiting for my products. I have experienced four separate delays, with estimated availability dates repeatedly pushed back. The latest… Read more

projected date of 15 October has now passed, with no confirmation of stock or dispatch. Another item has been pushed back to December. I have had to contact Sanity myself for updates, rather than receiving clear or timely communication from the company.

Extremely disappointing and frustrating service. Customers should not be left waiting months with constantly changing dates and no certainty of delivery, especially when they are not proactively informed about delays.

Buyer beware, particularly when ordering pre-order items!

Lack of transparency with orders that need to be sourced elsewhere. I selected Sanity because it's a brand name, and I didn't mind paying a slightly higher price because I thought that my order might actually arrive. After 7 days, I had not heard anything about where my order was or what was happening. When I reached out, I was told that there was… Read more

no timeframe available, as it needed to be ordered from the supplier. When I cancelled my order, I didn't receive a confirmation that I had cancelled; I'm not even 100% sure if it HAS been cancelled. In short, your communication is terrible; what is worse is that you have no issue at all sending me marketing updates. Inexcusable given the prices you are charging.

Ordered some products that started they were in stock from their website. Got an email saying would be dispatched within 7 days.. Waited ages as there was no follow-up email. Contacted service who then told me the items were not in stock and I would have to wait. Questioned the inaction of contacting me to say so.. bad service as I should have… Read more

ordered from an independent store who offer more care to acknowledge their customer as oppressed to give incorrect information and never follow up. The service was dismissive and I will never ship there again due to this. First and last time order. Boo

I was happy with the whole process, nothing to complain over or about. This is a secure site with easy process of ordering. The 'elite' program seems worth being a part of. Pleased to say I've not been swamped with emails telling me to purchase, purchase, purchase - that's a great thing these days.

Good experience – Easy to order, efficient and timely delivery. Well done, Sanity.

So I have put two orders in one was accidentally as I didn’t see a payment confirmation come up. I even checked my email. I tried with another… Read more ·  4

payment method and when I checked my email later I noticed both orders went through. I sent an email asking for one to be canceled but I haven’t received a reply.

I have been shopping regularly at Sanity for some years and find their products being of good value and price. If there are any problems they sort them out by email and are very helpful.

The Martian Chronicles by Ray Bradbury has always been a favourite novel, and I'm already enjoying reading my new copy, thanks to Sanity! The parcel arrived yesterday, on time and safely, for a great price. Thanks very much!

My most recent purchase was the complete series of Miss Fisher's Murder Mysteries. It arrived on time and well packaged. Great customer service thank you. Plus thoroughly enjoyed watching the series.

Made an online order with Sanity.com.au and after a month I reached out to them to follow up on where my order was to be informed most of it was unavailable from the supplier and asked what would I like to do. I replied within an hour to say please cancel the order, I was disappointed and not wanting just 3 of the items I ordered and how it was… Read more

frustrating to wait so long and for me to reach out before getting an update. (I didn't want to pay the shipping for only 3 small items it wasn't worth the cost).

The next afternoon I was just sent postage details.

There response the following day was "your order has been shipped"

$50 for two mugs and a mini scale figure.

Terrible customer service. First time ordering and it will be the last.

Sorry I can't give you a full review as I haven't received any of my order which I placed 25 days ago. Ordering the products that you want is easy and paying it is easy but getting the goods well that's another story. Waiting for stock to come in and then waiting longer to be sent out to you. When I do receive the goods, I we do another review on them, so until then I just WAIT.

I recently received my order of the DVD Maid in Manhattan (Region 2). I didn't understand the meaning of Region 2 and have thus wasted my money on a DVD which won't play in my area. Perhaps I may be permitted to know in which region of Australia it will play so that I may give it to somebody who would enjoy it.

Having bought an album, 40s 60s for $69.94. I chose Sanity Music as they had it in stock. The online purchase went through immediately and apart from many emails offering other products, the one thing I did not get was my album. (I often buy through a number of online stores who, I have found, are prompt in their deliveries, but not every store… Read more

has what I need). After 2 weeks I called Sanity who followed up and advised that it would be posted next day, but no reason given for the delay. This delay was unnecessary and lacked store professionalism. I will be hesitant to purchase through them again.

I am waiting on a delivery and have had no response, communication, nothing to advise me of its whereabouts. I thought this was a legimate business?! Really frustrating as it’s bday present for my daughter! If some one from Sanity is there PLEASE REPLY Order Confirmation #702B-121539260605

I ordered a vinyl from this online store over 4 weeks ago and still haven't received it. I know it was on a 30 day backorder, but that time has passed and you have given me no updates or notifications. Look, if you can't get that for Kreator Coma of Souls vinyl just be honest, tell me and give me a refund. Otherwise hurry up and send it to me ASAP

Ordered placed online on 18th May. Money was taken from my account, a purchase confirmation was received & 3 weeks later I haven’t received the product or had had an update. It’s been 3 weeks. I’ve tried to contact sanity & heard nothing. Disgusting!!!

Made order and payments come out but no order came and no notification of being put into back order until an Unknown timeframe apparently. Now apparently I can choose another item or cancel order on an item I really would like to own and have already waited ages for and was falsely advertised as in stock and available..... Talk about getting… Read more

someone's hopes high for nothing!!!! ...... Not even an offer of compensation for my time or the misleading information upon ordering, or forthe mess around, or for the mere fact they took away my choices e wether to wait out the back order process and continue paying or what I want to do, or for the mere fact I had to chase this up with no information about any of it from them .... As a customer I should not have to chase up my order to find out where it is... If it gets put to back order it should not be faley advertised ass available and in stock, and should not be able to be purchased and especially paid for in advance while my order is awaiting an indefinite timeline ...... And if put onto back order why still take payments,.. shouldn't the payments be put into back order also ?? But mostly communicate with the customer and if there is an accidental mishap maybe inform the customer affected and perhaps offer options available to them and maybe even something to compensate for the falsely advertised apparently available and in stock item that you charge customers for. I have made orders in the past with them and not once had an issue but this is extremely disappointing to say the least

Been waiting for a pre-order item that was purchased way back in Feb 2026. We could have waited and is willing to wait for the item to become available but no effort from their team to reply back to our messages on any update. The money used to purchase that item is from my son’s saving acct. He was really sure that it is coming soon but I have… Read more

already put in his young mind that we have been scammed. Shame on you luring young ones to purchase your products and shame on you advertising and putting a company logo that says Great service!!! Not a great service at all!!!! We need that money back!

Fast delivery. Cheap prices. Issue with one cd which was not sealed and had damage. Offered 10% off. Pretty average tbh. Amazon service online much better for similar issues.

I was prompted to review my item and experience, so here I am. I ordered an item on 1 May that said “in stock with supplier, ships in 7 days”. I haven’t had any other contact from Sanity in the last 18 days. I wouldn’t have come here to review other than they asked me to. So not sure how else to rate them - they took my money, told me it’d ship… Read more

by a date, told me they’d let me know when it was on the way, ghosted for two-thirds of a month. Here we are.

Placed a preorder in April for dispatch in May, waited a month and received no shipping updates by late May. Followed up, no response from customer service then I received a generic email detailing shipping is delayed until late DECEMBER!! Still no direct response to my emails from customer service. Scam to get customers through the door and preordering from them, then not delivering on their promise. Would not recommend.

Ordered a 4K UHD disc on 14 April which was stated as "Ships within 7 days" and still has not been sent yet as of 7th May and no contact advising there has been any issue with the order or availability. Im happy to wait but as Sanity is an Online service only nowadays, you would think the automation available would provide updates if thebdelivery is expwcted to be late.

I still have not received my order from 17 April & cannot understand why it is taking so long to arrive! I ordered this for my friend who is undergoing chemotherapy because she loves the music & I thought it would cheer her up but, in the meantime, she is now on Spotify so this CD will be superfluous to her needs. I thought it would arrive within days but now my well-intentioned gift will be unnecessary. I would not order from Sanity again.