Sanity

I'm still waiting for the order to arrive after ordering it 2 weeks ago. No updated correspondence has occurred

I put in an order some two and a half weeks ago and have not heard anything from you except that my order was received. I have since put in an inquiry but to no avail......could you please expedite or cancel my order and I will try elsewhere. The order was place on 17/4/26

I ordered Nashville seasons 5-6 DVD box set back through the online store back on the 9th of April and still haven't received it yet, I've no communication from Sanity regarding my order but they do like spamming my email address with offers and… Read more

were quick to take my credit card payment, yet don't seem too keen to send my order out, I miss the bricks and mortar store I used to buy from, they always had what I wanted in stock and I could have it straight away, I hope I'm not grey and wrinkled by the time i receive DVD's. I think I'll use ebay next time.

my only problem with online sanity is your lack of communication, .like i would put a order in and i get confirmation of order, then i would hear nothing for 2 weeks, and i have no idea whats going on with my order

Mistakenly bought a HD blue ray disc that I could not play in my player. Took some time to return seeking an exchange. Instead I was given a full refund no question asked. Subsequently bought a disc I could play. Very happy with the outcome.

Ordered a set of three Noel Coward CDs; not everyone's cup of tea so they're a bit hard to get. Sanity provided great service. A brand new set, they arrived quickly, were well packaged and very competitively priced. Thank you very much.

Fast delivery. Cheap prices. Issue with one cd which was not sealed and had damage. Offered 10% off. Pretty average tbh. Amazon service online much better for similar issues.

I was prompted to review my item and experience, so here I am. I ordered an item on 1 May that said “in stock with supplier, ships in 7 days”. I haven’t had any other contact from Sanity in the last 18 days. I wouldn’t have come here to review other than they asked me to. So not sure how else to rate them - they took my money, told me it’d ship… Read more

by a date, told me they’d let me know when it was on the way, ghosted for two-thirds of a month. Here we are.

Placed a preorder in April for dispatch in May, waited a month and received no shipping updates by late May. Followed up, no response from customer service then I received a generic email detailing shipping is delayed until late DECEMBER!! Still no direct response to my emails from customer service. Scam to get customers through the door and preordering from them, then not delivering on their promise. Would not recommend.

Ordered a 4K UHD disc on 14 April which was stated as "Ships within 7 days" and still has not been sent yet as of 7th May and no contact advising there has been any issue with the order or availability. Im happy to wait but as Sanity is an Online service only nowadays, you would think the automation available would provide updates if thebdelivery is expwcted to be late.

I still have not received my order from 17 April & cannot understand why it is taking so long to arrive! I ordered this for my friend who is undergoing chemotherapy because she loves the music & I thought it would cheer her up but, in the meantime, she is now on Spotify so this CD will be superfluous to her needs. I thought it would arrive within days but now my well-intentioned gift will be unnecessary. I would not order from Sanity again.

Paid for express post but still took nearly two weeks to arrive, the postage time was ok but pressing time took ages, a week before even notifying it’s been processed, I don’t think they actually have stock but order in from supplier.

No information about orders that have back ordered products on it and how the order is go and how much longer the products that are on back order are going to be before the products will be shipped out to finish off the order

Would love to give a review, but order still hasn't even been shipped - online said 7-10 days... After following up after two weeks and being told they are waiting on one item, it's been a further week and still no shipping notice. Pretty disappointing.

Unable to give a review as haven't received the item I ordered on 25th March, still waiting for shipping/delivery time, Sanity response to my query: Thanks for shopping with Sanity! Just confirming, your order is with us which means your item(s) will be on their way very soon! We will keep you up to date by sending you another note when your… Read more

order has been shipped.

Please note these timeframes are a general guide as public holidays, transit, supplier shipment issues may and do occur. We will always work to get your order processed as quickly as possible.

Ordered 1 vinyl record online - 7 day delivery timeline. Been inundated with promo emails but Have not had any follow up regarding online order despite contacting Sanity. Have requested a refund and waiting for Sanity to confirm. Online reviews are scathing and all with similar issue - no communication and no delivery. Would not recommend anyone use Sanity.

I purchased several DVD's. However, I have written to Sanity possibly three times, I wanted to find the number of our elite voucher. I had misplaced ( that is what I think). The last two times I contacted Sanity I was given the wrong number twice. I was very surprised at the decline in what was once a very good store and the customer service was exceptional.

Living in a small South Australian town & having nowhere to purchase music or DVD's, I placed an online order for a DVD which was dispatched quickly & Sanity notified me about tracking my order. My parcel arrived intact & Australia Post also kept me updated with my delivery & parcel collection point. I will definitely use Sanity again and I highly recommend the store.