Sanity

Sanity

 Verified
Sanity
3.8

1,033 reviews

PositivevsNegative
67% · 689286 · 28%
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Return Claim MadeYes · No
Product Quality
4.5
Shipping
4.2
Customer Service
4.2

Reviews

1,033 reviews
Jim M.
Jim M.South East Queensland, QLD
  Online store

First class service

My DVD order arrived yesterday via Australia Post and I was more than happy with the overall service from Sanity. I have placed many orders with Sanity over the years and have always been more than satisfied with their courteous attention to my orders. Show details
Sue
SueSydney Surrounds, NSW2 posts
  Fair Incentive Online store

Pricing of your DVD's

Regarding pricing of your DVD's, I thought when you closed all your store,'s the prices of your DVD's would be a little cheaper, I now shop at other places & find them cheaper than yours. Show details
Product Quality
Shipping
Jan
JanSouth West, WA3 posts
  Online store

Fast delivery

CD ARRIVED QUICKLY. Case was cracked, needed more padding in the packaging. Show details
Product Quality
Shipping
David F.
David F.Southwest, VIC
  Online store

Sanity need to be more on the ball failing to solve a problem satisfactory and fix’s the error on the website

The photo shows Bowie’s Ziggy Stardust…description Let’s Dance, Expecting Ziggy Stardust… incorrect information on the Sanity still after I brought it to their attention… Show details
J I.
J I.2 posts
  Verified Online store

Selling products that are not available

Ordered a box set cd over a month ago , product still available to order online despite Sanity or it's supplier not having the product , I have requested a full refund and await outcome. Show details
Lynette Todd
Lynette Todd
  Online store

Not good

If i had received my item i would say something positive but i haven’t received it yet so i won’t Show details
Sanity
Sanity   DM   
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The Slug
The SlugGreater Melbourne (Inner), VIC7 posts
  Verified Online store

you'll need a pillow for the wait

Placed order for 2 different DVDs on 02 MAR - one available, one pre-order.
For the available DVD, Sanity website indicates: "In Stock at Supplier. Ships within 5-10 Business Days."
Got a nice email asking do this survey on 18 MAR - held off until I got my order.
Politely followed up on my order on 19 MAR.
Got reply that waiting for stock on the 'available' in stock item on 20 MAR.
Politely (I promise) followed up on 12 APR as still no delivery and no advice/outlook.
Decided to take the survey.
Still waiting..........
Sanity
Sanity   DM   
More

Hi There, I am sorry that your order has not arrived. Can I please grab the order number so I can have a look into this for. Alternatively you can email us at enquiries@sanity.com.au with the order number and I can look into it. Kind Regards
Bec

John D.
John D.Sydney, NSW
  Online store

Where is it?

I have nothing to complain about - literally! I have never received my order. Show details
Shipping
Sanity
Sanity   DM   
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April
April
  Fair Incentive Online store

Happy

I'm happy with the dvds I bought and the fast delivery Show details
Steven B
Steven B
  Fair Incentive Online store

Disappointing experience

Ordering and checkout was easy. Unfortunately 2 weeks after purchasing, I received an email saying the supplier was out of stock with no estimate of when I will receive my purchase. Disappointed
Sanity
Sanity   DM   
More

Hi Steven, I am sorry that this has happened. I can confirm the stock is currently in transit from another supplier and should be arriving has shortly once it arrives we will get your order shipped out as soon as possible for you. Kind Regards
Bec

Upset
Upset
  Online store

Horrible

Never received my order. I ordered a limited edition vinyl back in February which has been fully paid. No communication other than an email saying my order is confirmed. It's been WELL over 2 months. This is absolutely unacceptable and if I am not issued a refund, I will be seeking damages to the fullest extent of the law. This company has violated MANY laws and operates with MISCONDUCT. Back orders are listed as 15-30 days. If my enquires are not responded to I will take actions necessary to get this companies attention. Give me my refund. Show details
Sanity
Sanity   DM   
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Mrs.D.503
Mrs.D.503Wide Bay-Burnett, QLD2 posts
  Verified Online store

Items in stock but still waiting

Ordering great easy fast
Response of order confirmation fast
Said all ordered in stock delivery in 3-5 days
It’s been over 2wks order has not been sent yet
Contacted and was told just waiting on a shirt which is in stock but dealers got delayed delivery
This is a bday gift and beginning to be concern may not be here in time Show details
Alan L
Alan LHunter Region, NSW3 posts
  Online store

Slack delivery

My order hasn't even been shipped yet 2 weeks! All I have is an order acknowledgement Show details
Product Quality
Sanity
Sanity   DM   
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Anthony Patane
Anthony PataneDarling Downs, QLD2 posts
  Online store

Online Cd purchase

Quality product, arrived with no damages. Would purchase again. Thanks.
Christine B.
Christine B.
  Online store

Awesome

I love it I'll be ordering more in future thankyou Show details

Questions & Answers

k62957571
k62957571 · Online store

How do I buy CDs on line

Thomas Vost
Thomas Vost  

Sanity do sell CDs. I don't how big their collection is but they do sell CDs.

Lynn
Lynn · Online store

do you have a harry potter 1000 piece ravenclaw jigsaw puzzle

dominique N.
dominique N. · Sanity

have you CD of austin butler's songs (and only him...) ? thank you

Sanity
Sanity   DM   

Hey there Dominique Unfortunately no Austin Butler CDs are available for order here.
My apologies,
Jessie

See all Sanity questions

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