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Sanity

Reviews

(32)
(13)
(12)
(8)
(39)
  • Product Quality
    3.7 (14)
  • Return Claim MadeYes (1) · No (21)
  • Shipping
    4.3 (6)
  • Customer Service
    4.8 (5)


R.Sheppard

R.SheppardNorthern Region, NSW

Good service Sanity

published

The Sanity store in Armidale NSW is brilliant. wonderful service and incredible low prices compared to other outlets, on line or physical. I was amazed how much money l saved. thank you Sanity.


Stacey C.

Stacey C.

  • 3 reviews

Was a pleasant visit

published

The girl who served me at the sanity in the Elizabeth, SA shopping centre was super friendly and helpful. Every CD I asked about she was able to give me information on above and beyond what I was expecting.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationElizabeth, SA, AU
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CRAIG GEBHARDT

CRAIG GEBHARDTMid West, WA

Movies

published

Sanity Geraldton is great. Customer service excellent the ladies at store go out of their way to make shore the customer leaves with movies they want easy returns etc recommend them to any one keep up the good work.

Product Quality
Shipping
Return Claim MadeNo
Domino.

Domino.Far North Queensland, QLD

  • 2 reviews

Staff are helpful and friendly.

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationStockland, Earlville. Qld.
See all answers

Michael O.

Michael O.Sydney, NSW

  • 11 reviews

Quick delivery, great price on CD

published

Excellent service, quick delivery at busy time of year. Much easier than going to Westfield. No parking hassles just quick service and product as described. I Would use them again.

Product Quality
Shipping
Return Claim MadeNo

Belinda

BelindaWestern Australia

Very bad. Customer service

published

Customer service Is so bad ordered stuff for Xmas in October still havent Received for Christmas and we are six days till I rang them they were very rude never shopping with sanity again

Return Claim MadeNo

Customer assistant got mad at me and canceled my orders

published
Return Claim MadeNo

Karl

Karl

  • 3 reviews

Do no purchase special order items or out of stock/ back order items from them

published
Return Claim MadeNo
Yvonne P.

Yvonne P.Perth, WA

Excellent Service

published

The staff at all Sanity stores I have visited are friendly, helpful and very efficient at what they do. Good training and knowledge goes a long way. They put up with a lot from very abusive and intimidating customers that have no right to take there bad day out on the staff. The staff smile and bend over backwards to help these apparent adults whos behavior is appalling at times. Merry Christmas to you all at Sanity Australia wide.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWarnbro, kwinana, Rockingham WA
See all answers
nemo

nemoGreater Melbourne (Outer), VIC

Misleading /Deceiving hold stock sales FROM SANITY

published
Product Quality
Shipping
Return Claim MadeNo

Moonie Michael

Moonie MichaelSouth West, WA

  • 35 reviews
  • 19 likes

Sanity Rocks

published

Sanity's online shopping is a wonderful way to get all of your entertainment & merchandise. Sanity's easy to use website allows for fast & simple navigation, several amazing payment options and delivery options that are worth every cent.
Sanity's online support team are always helpful and the customer service team has to be one of the friendliest in the country. I've had payment issues, out of stock items, or lost items, and the team always goes above and beyond to help me as best they can.
And we can't forget the great loyalty plan and bonus'!

Product Quality
Shipping
Return Claim MadeNo

Ice Maiden

Ice Maiden

  • 6 reviews
  • 1 like

Always good customer service!

published

Customer Service to praise is a rare thing these days. So it is always pleasing that the staff in our local Sanity are pleasant, friendly and so customer focused. Nothing is too difficult for them. They are well trained and even when the customer is being difficult, they hold composure.
Ordering is never a problem, any delays I have been notified about (which is rare) and I have received text messages when my items have arrived for pick up.
Cannot fault Sanity.

Customer Service
Product Quality
Return Claim MadeNo

Sophie

Sophie

  • 5 reviews
  • 2 likes

No complaints

published

Never ordered from them before but they were one of the few stores that had stock of a limited edition console I was after and at a good price. Was a little worried reading the reviews here but they offered AfterPay and stated shipping the same or next business day. They did ship the same day and it arrived safely packaged. All went well with my order.

Product Quality
Shipping
Return Claim MadeNo

Stock missing

published

I purchased few items from sanity online, when the delivery came an item was missing. When I emailed them to let them know, their reply was “we have checked our stock and all is in order, we cannot help you at this time, apologise for the inconvenience”. So now I have paid for an item I will never receive asnd is not worth the headache to fight it for $20. Will never ever purchase from sanity again.

Return Claim MadeYes
Nata

NataSydney

  • 4 reviews
  • 1 like

Great service, managed to buy a rare find from them!

published
Product Quality
Shipping
Return Claim MadeNo
Angelina

AngelinaPilbara, WA

  • 2 reviews
  • 1 like

Definitely couldn’t go without!

published

A visit to our local store cannot be faulted. The staff are very helpful, there knowledge on what you need is brilliant. You Have piece of mind knowing your needs a met.
The downfall would be the shop size. It is a little smaller then other outlets but that doesn’t stop the variety.
It’s a very clean and welcoming atmosphere.
They always inform you of what coming out and the latest music goss.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouth hedland sanity
See all answers

Rod

RodGoldfields, WA

Product Ordering

published

i no longer order anything from Sanity and haven't for a while. Each time I have ordered and paid a deposit I get told I would be contacted but was never contacted and told my product had been sold. I was also told I could not get a refund. After losing a combined amount of $50+ on broken deposit order promises, I decided they were nothing but rip off agents

Return Claim MadeNo

Shoeguy

ShoeguySydney, NSW

Unqualified

published
Product Quality
Return Claim MadeNo

Gayle

GayleCentral West, NSW

Complaint

published

I Ordered and paid $29.99 for 'Aquaman DVD' for my disabled Son 11/3/2019 at Mudgee Sanity Store NSW.. The estimated time for delivery was 4-6weeks for my order .. I'm very angry that the Sanity Store Mudgee has closed down. They didn't contact me to return my money.. Wonder how many other people have had the same treatment .. Maybe ACA would like to be contacted..

Return Claim MadeNo
Store LocationMudgee NSW

Amy b

Amy bPerth, WA

Two weeks since I ordered DVDs and still waiting

published

I ordered DVDs two weeks ago online and I am still waiting on them to arrive. Not happy at all. Will be making a formal complaint in regards to this matter.

Return Claim MadeNo

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Questions & Answers

Sheryl W.

Sheryl W.asked

is the online store contiuing now a lot of brick and mortar stores are closing

No answers

Daisee B.

Daisee B.asked

Do you guys send confirmation emails since I ordered on Thursday and got the invoice on Friday but nothing to say its been shipped?

No answers

Simmsy

Simmsyasked

How long does a replacement blu ray take i took my blu ray into store a month ago was told 10 days getting pissed off with the waiting.

1 answer
Sanity
Sanity

Hi Simmsy, are you able to send our team an email at feedback@sanity.com.au? We'd love to hear about this situation and find out what is happening with the blu-ray order.


Get an answer from our members

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