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Sanity
3.8 from 322 reviews · View Statistics
See the Best Music / DVD Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    4.5 (199)
  • Return Claim MadeYes (8) · No (211)
  • Shipping
    4.3 (151)
  • Customer Service
    4.2 (16)
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Reviewer Photos & Videos

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Sharon J.
Sharon J.North-West & West coast, TAS

Every DVD scratched

published

I bought the entire Game of Thrones Series DVD"s from Sanity Burnie. Had just watched the series on Foxtel so I put my new DVD's in a cupboard still in their cover, untouched. About a year later, I went to watch my NEW DVD's & they are all scratched, some to the point where they won't even play! They have never been used. They just had the covers on display in the shop & got the DVD's out of a file drawer & put them in the covers when I purchased them, so the DVD's weren't sealed. I no longer have the docket, so can't return them. Hundreds of $$$$ripped off!

Incentivised Review No
Return Claim MadeNo
Store LocationBurnie Tasmania
Sanity
Jessie C.Sanity

Missing discs

published

Hi Sanity,
I was given the complete first season of OUTLANDER. This was purchased in Gladstone QLD around Christmas. I saw the first few discs around this time and have recently got back to finish watching it only to find I have 2disc 1, 2disc 2 and 2disc 3. Hoping you are able to help.
Thank you.

Incentivised Review No
Sanity
Jessie C.Sanity

Hi there,
I'm really sorry to hear that. That is certainly very disappointing. Are you able to contact our team at feedback@sanity.com.au with your details and this experience? We will rectify & send you the discs you need!
Thanks,
Jessie

Thank you

I am unable to send this through to the link you sent me. Can you please advise.
Thank you
Gladstone purchaser

Karren Weston
Karren WestonIllawarra, NSW

Happy customer

published

Ordered a bundle of dvds online. Understand I would wait a couple of days for all items to be available and be sent together. Arrived very quickly when posted. The DVDs were packed nicely, in a sturdy cardboard shipper with invoice. No damage and arrived safely. Have frequently ordered from Sanity online and have always received good service, cheers

Product Quality
5/5
Shipping
5/5

Disappointing service considering a very loyal customer

published
Incentivised Review No
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Katt N.
Katt N.
  • 3 reviews

Worst online customer service ever encountered

published

I preorder an item in April due mid July , item still not received. It’s almost October. There is no formal communication from the company in regards to your purchase no courses emails informing of delays. I’ve had to chase down information in regards to when my item will arrive. They’re response team are not forthcoming in their response , merely an item/stock Delayed, or do you want a refund. I then still need to prompt them to have an estimated time frame on delivery. 8 weeks over due , amd to much time spent chasing information that should be freely communicated with the buyer. The most unprofessional company I’ve ever dealt with.

Product Quality
1/5
Shipping
1/5
Sanity
Jessie C.Sanity

Hi Katt, thank you for your review and I'm sorry to hear about this disappointing experience. Can you please contact us at feedback@sanity.com.au with your order details and what has happened? We'd love to know more.

Jackie
JackieSouth West, WA
  • 3 reviews

Great choice of products, and good deals!

published

I live remote so can’t visit a store, so was very happy to be able to order online. My parcel arrived promptly which was an added bonus!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Phil. N.
Phil. N.
  • 2 reviews

Got me John Mayer's new album 'Sob Rock'

published
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Lara
LaraSouth East Queensland, QLD

Amazing service. Great range

published

Staff member was really friendly and helpful, range was exceptional. Grand plaza Sanity looks great too, very tidy and well presented

Product Quality
5/5
Customer Service
5/5
Audrey
AudreyDarwin, NT
  • 2 reviews

DVD's

published

Have received my order ,all in one piece, happy with service, will be back for more, in near future Take Care

Product Quality
5/5
Shipping
5/5
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Phone staff are very helpful and efficient can’t fault them well done !

published

Staff listen and are there to help even though I have rung back again and are very patient and positive

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Sjaan WV
Sjaan WV
  • 2 reviews

Easy to navigate and great communication.

published

With an easy website to navigate through, and a wonderful support team who are rather quick to reply with any help you need, Sanity are my favourite online store to deal with when buying music or DVDs.

Product Quality
4/5
Shipping
4/5
Meg
MegMetropolitan Adelaide, SA

Pre-Ordered Delta Goodrem's CD, Book and Cassette Tape.

published

The items were well packaged. Sanity were good with communication, with emails order confirmations and when it was shipped etc.

Product Quality
5/5
Shipping
5/5
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Great selection and prices!

published

Super quick delivery! Kept updated throughout purchase and a great selection online. Fab prices too. I love buying my puzzles here.

Product Quality
5/5
Shipping
5/5
Mish W
Mish WFar North Queensland, QLD
  • 11 reviews
  • 1 like

Wonderful selection and service

published

An easy choice from a huge selection with great service from click and collect. Convenient, quick and friendly, professional staff. Keep up the great service.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Paulac
PaulacMetropolitan Adelaide, SA
  • 3 reviews

Great service

published

Easy to find DVD listings, good prices, second purchase with Sanity. Quick delivery all DVD's came in good packaging. no problems

Product Quality
5/5
Shipping
5/5

Questions & Answers

Adi G.
Adi G.asked
Sanity

I want to pre order Luke Hemmings - When Facing The Thing We Turn Away From signed copy CD but I'm scared it's not legit real. How can I know for sure?

No answers
Niki
Niki asked
Physical store

I went into Sanity at Morley Galleria asking if they had Christmas with Patrizio Buanne and said it was in the storeroom waiting to be unpacked so I reserved a copy with a deposit.. and they would ring when ready to collect. That was just before Xmas and I needed it for gift for New Years Day and I am still waiting !!! Countless phone calls and physical visits they are still waiting for the product to come to store with no apologies for delay and very couldn't care less attitude. So would very much appreciate some help here.

No answers
Arthur J.
Arthur J.asked
Online store

Is there a store in Richmond Vic Australia

1 answer
Sanity
Jessie C.Sanity

Hi Arthur! The closest store would be Lilydale. At this present time, they're open for Click and collect only. Please give them a ring on 03 9739 5832 and they'll help you :)

See all Sanity questions

Get an answer from our members and Sanity representatives

Sanity

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