Reviewer Photos & Videos
Every DVD scratched
I bought the entire Game of Thrones Series DVD"s from Sanity Burnie. Had just watched the series on Foxtel so I put my new DVD's in a cupboard still in their cover, untouched. About a year later, I went to watch my NEW DVD's & they are all scratched, some to the point where they won't even play! They have never been used. They just had the covers on display in the shop & got the DVD's out of a file drawer & put them in the covers when I purchased them, so the DVD's weren't sealed. I no longer have the docket, so can't return them. Hundreds of $$$$ripped off!
I was given the complete first season of OUTLANDER. This was purchased in Gladstone QLD around Christmas. I saw the first few discs around this time and have recently got back to finish watching it only to find I have 2disc 1, 2disc 2 and 2disc 3. Hoping you are able to help.
- Online store
Ordered a bundle of dvds online. Understand I would wait a couple of days for all items to be available and be sent together. Arrived very quickly when posted. The DVDs were packed nicely, in a sturdy cardboard shipper with invoice. No damage and arrived safely. Have frequently ordered from Sanity online and have always received good service, cheers
Disappointing service considering a very loyal customer
Since May 2017 I have spent over NZ$3600 at Sanity Australia. My current order of 7 tv shows and 5 multi movies dated 19 May 2021 hasn't been dispatched due to 3 still out of stock dvd's. Because I am in NZ, they will not send me what is in stock which is most of the order. Since May they have had several other sales and once I requested to add some CDs (which I have done so in the past) but was told because it was over 2 months now, I couldn't add anything. I feel like I'm not valued as a loyal customer. I paid AUD$20 postage for the curren...t order when most other companies that I buy from (CK, Tommy Hilfiger, Sportsgirl, Millers and heaps more) offer free delivery to NZ if the order is over $100. For the AUD$20 postage I expected the 'instock' items to be posted to me by now. They did say they would send me the order if I deleted the 3 out of stock items. Like I mentioned, I've paid AUD$20 postage, why would I want 3 dvd's removed (which is equivalent to 12 movies - 4 in each being 'multi'). The reason I wait and bulk buy is to make the hefty postage worthwhile. Sanity is a huge company and can afford to pay extra postage to keep loyal customers happy. I know its not their fault that some of their suppliers are out of stock of dvds, but its not my fault either. And I see the out of stock dvd's are still on their website to buy. Its almost 3 months now, hopefully I don't have to wait too much longer.
Worst online customer service ever encountered
I preorder an item in April due mid July , item still not received. It’s almost October. There is no formal communication from the company in regards to your purchase no courses emails informing of delays. I’ve had to chase down information in regards to when my item will arrive. They’re response team are not forthcoming in their response , merely an item/stock Delayed, or do you want a refund. I then still need to prompt them to have an estimated time frame on delivery. 8 weeks over due , amd to much time spent chasing information that should be freely communicated with the buyer. The most unprofessional company I’ve ever dealt with.
Great choice of products, and good deals!
I live remote so can’t visit a store, so was very happy to be able to order online. My parcel arrived promptly which was an added bonus!
Got me John Mayer's new album 'Sob Rock'
Sanity delivered my pre-order of John Mayer's
new album 'Sob Rock'
on the same day it was released Worldwide!
My copy from JB-Hi is still yet to be delivered.
And express post was purchased.
...Going back to Sanity Records now. :-) Service + Bye , JB :-( :-p
Amazing service. Great range
Staff member was really friendly and helpful, range was exceptional. Grand plaza Sanity looks great too, very tidy and well presented
Have received my order ,all in one piece, happy with service, will be back for more, in near future Take Care
Phone staff are very helpful and efficient can’t fault them well done !
Staff listen and are there to help even though I have rung back again and are very patient and positive
Easy to navigate and great communication.
With an easy website to navigate through, and a wonderful support team who are rather quick to reply with any help you need, Sanity are my favourite online store to deal with when buying music or DVDs.
Pre-Ordered Delta Goodrem's CD, Book and Cassette Tape.
The items were well packaged. Sanity were good with communication, with emails order confirmations and when it was shipped etc.
Great selection and prices!
Super quick delivery! Kept updated throughout purchase and a great selection online. Fab prices too. I love buying my puzzles here.
Wonderful selection and service
An easy choice from a huge selection with great service from click and collect. Convenient, quick and friendly, professional staff. Keep up the great service.
Easy to find DVD listings, good prices, second purchase with Sanity. Quick delivery all DVD's came in good packaging. no problems
Questions & Answers
I want to pre order Luke Hemmings - When Facing The Thing We Turn Away From signed copy CD but I'm scared it's not legit real. How can I know for sure?
I went into Sanity at Morley Galleria asking if they had Christmas with Patrizio Buanne and said it was in the storeroom waiting to be unpacked so I reserved a copy with a deposit.. and they would ring when ready to collect. That was just before Xmas and I needed it for gift for New Years Day and I am still waiting !!! Countless phone calls and physical visits they are still waiting for the product to come to store with no apologies for delay and very couldn't care less attitude. So would very much appreciate some help here.
Is there a store in Richmond Vic Australia
Hi Arthur! The closest store would be Lilydale. At this present time, they're open for Click and collect only. Please give them a ring on 03 9739 5832 and they'll help you :)
Get an answer from our members and Sanity representatives
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