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Sanity

See the Best Music / DVD Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
27
4 star
12
3 star
11
2 star
8
1 star
37

nemo

nemoGreater Melbourne (Outer), VIC

Misleading /Deceiving hold stock sales FROM SANITY

published
Product Quality
Shipping
Return Claim MadeNo

Moonie Michael

Moonie MichaelSouth West, WA

  • 35 reviews
  • 19 likes

Sanity Rocks

published

Sanity's online shopping is a wonderful way to get all of your entertainment & merchandise. Sanity's easy to use website allows for fast & simple navigation, several amazing payment options and delivery options that are worth every cent.
Sanity's online support team are always helpful and the customer service team has to be one of the friendliest in the country. I've had payment issues, out of stock items, or lost items, and the team always goes above and beyond to help me as best they can.
And we can't forget the great loyalty plan and bonus'!

Product Quality
Shipping
Return Claim MadeNo
Ice Maiden

Ice Maiden

  • 6 reviews
  • 1 like

Always good customer service!

published

Customer Service to praise is a rare thing these days. So it is always pleasing that the staff in our local Sanity are pleasant, friendly and so customer focused. Nothing is too difficult for them. They are well trained and even when the customer is being difficult, they hold composure.
Ordering is never a problem, any delays I have been notified about (which is rare) and I have received text messages when my items have arrived for pick up.
Cannot fault Sanity.

Product Quality
Customer Service
Return Claim MadeNo
Sophie

Sophie

  • 5 reviews
  • 2 likes

No complaints

published

Never ordered from them before but they were one of the few stores that had stock of a limited edition console I was after and at a good price. Was a little worried reading the reviews here but they offered AfterPay and stated shipping the same or next business day. They did ship the same day and it arrived safely packaged. All went well with my order.

Product Quality
Shipping
Return Claim MadeNo

Stock missing

published

I purchased few items from sanity online, when the delivery came an item was missing. When I emailed them to let them know, their reply was “we have checked our stock and all is in order, we cannot help you at this time, apologise for the inconvenience”. So now I have paid for an item I will never receive asnd is not worth the headache to fight it for $20. Will never ever purchase from sanity again.

Return Claim MadeYes

Nata

NataSydney

  • 4 reviews
  • 1 like

Great service, managed to buy a rare find from them!

published
Product Quality
Shipping
Return Claim MadeNo

Angelina

AngelinaPilbara, WA

  • 2 reviews
  • 1 like

Definitely couldn’t go without!

published

A visit to our local store cannot be faulted. The staff are very helpful, there knowledge on what you need is brilliant. You Have piece of mind knowing your needs a met.
The downfall would be the shop size. It is a little smaller then other outlets but that doesn’t stop the variety.
It’s a very clean and welcoming atmosphere.
They always inform you of what coming out and the latest music goss.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationSouth hedland sanity
See all answers

Rod

RodGoldfields, WA

Product Ordering

published

i no longer order anything from Sanity and haven't for a while. Each time I have ordered and paid a deposit I get told I would be contacted but was never contacted and told my product had been sold. I was also told I could not get a refund. After losing a combined amount of $50+ on broken deposit order promises, I decided they were nothing but rip off agents

Return Claim MadeNo
Shoeguy

ShoeguySydney, NSW

Unqualified

published
Product Quality
Return Claim MadeNo
Gayle

GayleCentral West, NSW

Complaint

published

I Ordered and paid $29.99 for 'Aquaman DVD' for my disabled Son 11/3/2019 at Mudgee Sanity Store NSW.. The estimated time for delivery was 4-6weeks for my order .. I'm very angry that the Sanity Store Mudgee has closed down. They didn't contact me to return my money.. Wonder how many other people have had the same treatment .. Maybe ACA would like to be contacted..

Return Claim MadeNo
Store LocationMudgee NSW

Amy b

Amy bPerth, WA

Two weeks since I ordered DVDs and still waiting

published

I ordered DVDs two weeks ago online and I am still waiting on them to arrive. Not happy at all. Will be making a formal complaint in regards to this matter.

Return Claim MadeNo

Caralyn H

Caralyn HEyre Peninsula, SA

  • 8 reviews

This store is fabulous

published

Sanity is a store where you can view a wide range of music and movies and if it is not there they will try to get it in for you or you can pre order if it is a product that does not seem to be available. The customer service of this store is excellent the staff are friendly and helpful. If you just dont know what you want then you can get a gift card to use in the future.

Return Claim MadeNo

Tina

TinaWestern Australia

  • 3 reviews

If there was a lower rating I would pick it

published

Will never shop with this company again .
Ordered pop vinyls that said will be in stock on this date waited weeks later not sent out check website says different date. Message customer service no apologies they couldn't care less. Horrible customer service. Update your website and put the right information on it .

Product Quality
Return Claim MadeNo

Pennylou

PennylouMelbourne

  • 25 reviews
  • 12 likes

Fast delivery

published

One item I had to wait for stock so they sent out what they could while they wait for the other item. It arrived quickly and with accurate and frequent tracking updates. Thanks sanity!

Simmsy

SimmsySouth East Queensland, QLD

  • 5 reviews
  • 1 like

Dragon ball z season 1 blu ray

published

It been one month since i went to the store to have a blu ray replacement they sent for a replacement yet still no phone call about my replacement blu ray.

Product Quality
Return Claim MadeNo
kira

kiragriffith nsw Australia

sanity is such a good store!

published

so, today i went to sanity n this girl was super nice n really helpful thanks ebony for you help


Simmsy

SimmsySouth East Queensland, QLD

  • 5 reviews
  • 1 like

Love using them

published

They ship in stock items fast but out of stock take awhile depending on what you order but even out of stock items can be fast always gave good prices love to use zip pay with them.

I ordered a bunch of blu rays still waiting for 2 but should not be much longer.

1 comment
Simmsy
Simmsy

It been one month since i went to the store to have a blu ray replacement they sent for a replacement yet still no phone call about my replacement blu ray.


Carol D

Carol DBolton Point

  • 4 reviews
  • Verified customer

Sanity is a great store!

published

I recently purchased some DVDs for myself and to give as gifts for Christmas. Sanity have a very good range of products as well as prices to suit all budgets. I Have never had any problems with buying things from them and their prompt postage service means I get them in a short time to enjoy, as well as being very helpful just before Christmas this year. Well done Sanity, keep up the good service!


Disappointed

published

I just received a DVD boxed set for Xmas.
Can't play it on my Panasonic player as it is a region 1 set.....America, only.
Discs are marked "region 1". Packaging is marked "US".


scootergirl

scootergirlSouth East Queensland, QLD

  • 30 reviews
  • 16 likes

Manager rude

published

Want in manager never smiled or greeted me at all. When I did 3 for 30 purchase he didn't tell me I actually picked up one that's not included . As he was so disinterested.


Page 1 of 5

Questions & Answers

Simmsy

Simmsyasked

How long does a replacement blu ray take i took my blu ray into store a month ago was told 10 days getting pissed off with the waiting.

1 answer
Sanity
Sanity

Hi Simmsy, are you able to send our team an email at feedback@sanity.com.au? We'd love to hear about this situation and find out what is happening with the blu-ray order.


J dog

J dogasked

How long does it take from ordering in store to arriving in-store?

1 answer
Brad H
Brad H

I didn’t order in store I ordered online and it took 4 business days


Natty

Nattyasked

How long does it take to get your item if you have ordered a item online ??

1 answer
Ccc
Ccc

I ordered on a Sat & received it the following Wed (4 days later). But I'd expect unlike alot of douche reviewers that xmas may be slow going so you'd probably need to order a month or two ahead if you need it for xmas.


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Details

Sanity Online store

Sanity Online store

10 reviews
Sanity Physical store

Sanity Physical store

6 reviews
CategoryOnline Shops and Music / DVD ShopsMusic / DVD Shops and Physical Shops

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