Scarboro Toyota

Extremely disappointing experience from start to finish. I paid $4,228.52 for work on my vehicle, including $1,806.74 in labour, despite my car being with the dealership for little more than 24 hours. Since then, I have spoken to a number of people, including people within the automotive industry, and the feedback I have received about the amount… Read more

I was charged has left me feeling extremely disappointed and questioning whether I received fair value for the work carried out.

Unfortunately, the cost wasn't even the worst part of my experience. After collecting my car, I discovered that approximately $15–20 worth of $1 and $2 coins had disappeared from inside the vehicle. Other coins were still there. One of the missing coins was a commemorative red poppy $2 coin that I had deliberately kept as a collectible and never intended to spend.

I reported this almost immediately. I was told management would be informed, CCTV would be checked and somebody would get back to me. Nobody did.

I had to call THREE separate times trying to get an answer, and it took more than three weeks before I finally received a meaningful response. I was eventually told that CCTV had been checked and even the vacuum cleaners had been searched, but they could not establish what had happened to my property.

After further correspondence, they did eventually source a replacement red poppy coin and agreed to refund $20 for the remaining missing coins. I appreciate that they eventually replaced what was missing, but it took an extraordinary amount of chasing to get to that point. What disappoints me most is that there appeared to be very little recognition of the stress, inconvenience or seriousness of having personal property disappear while my vehicle was in their care. Despite the repeated chasing, lengthy delay and the overall experience, I received no goodwill gesture or compensation beyond replacing/refunding the property that had gone missing. There was also a red trim piece from one of the lights left loose on my back seat when the vehicle was returned to me, which only added to my concerns about the level of care taken with my car. As a young woman relying on the advice and expertise of a dealership, I came away from this entire experience feeling incredibly let down and, frankly, taken advantage of. From the amount I was charged, to property disappearing from my vehicle, to having to repeatedly chase for weeks just to get a response, this is not the level of service I expected after spending more than $4,200. Although the missing items have now finally been replaced/reimbursed, that does not undo the way the situation was handled or restore the confidence I have lost in the dealership.

I certainly would not choose to return after this experience.

Great customer service and great selection of cars with great value for sales. Dave was our agent for buying our Beast Patrol Y62. We went with the whole family to take delivery. Dave made it smooth and memorable. We will definitely be back again for more. Go Scarborough Toyota! Show details

I took delivery of a new Fortuner just before Christmas without the bull bar and recovery points, with a promise they would be installed the following month. When I returned, I was told the recovery points had been removed because they were the wrong ones and new ones had to be ordered. It has now been 45 days with no recovery points installed,… Read more

and my calls and messages are going unanswered. Very disappointing after-sales service. I expected much better communication and follow-through.

I was looking to buy a car without test driving it as I live three hours away and just needed a car in a hurry so wanted a car dealership I could trust like Scarborough Toyota. Unfortunately, these two decisions have turned out to be costly… Read more

mistakes. After paying a deposit then getting my finance through Toyota finance, I then waited 6 weeks before I could pick up the vehicle. Toyota finance was my third costly mistake.

For the last week before I picked up the car all my texts and phone calls were ignored. At the beginning I was told I would get a full car report and when my daughter finally picked up the car two-wheel covers were missing unlike in the advertised photo. When asked about them was told “you can buy them at supa cheap” This is what I would expect from Dazas car yard and not Scarborough Toyota. When the car was driven home by my daughter, I then discovered the clutch is worn and needs replacing. Months later I’m still waiting for the car report, I’m guessing it will mention the car needs a new clutch. Unfortunately, I couldn’t give minus stars, Toyota Scarborough don’t deserve the one star I gave them. I have learned a very important lesson, Scarborough Toyota can’t be trusted!!!

24-hour Update. My daughter found the bolt missing that holds the rear suspension on.

Reset of traction control and installation of 2 front wheel guard liners by pushing in 10 Connector pins. Had the liners already paid and ordered. Both jobs charged at 1 hour each exactly at 240 AUD/hr. Last time reset was free as not costing time.… Read more

Both jobs can be done in 0.5 hr max 1 hr for a slow working person. Be careful for servicework as that’s were they make money. I feel being ripped off

Just had my Toyota Hilux re sprayed on the roof and Bonet. Purchased my Hilux in 2015 and also purchased the paint protection. Bonet and roof had faded. Contacted James who was excellent no questions asked he arranged the car to be booked in and re sprayed the damaged areas. Thank you James. Great service.

Anyone who thinks money can't buy happiness has never bought a perfect used BMW from Wayne at Scarboro Toyota. Show details

I recently purchased a second hand vehicle from Scarboro Toyota and wrote a review regarding poor communication , customer service and presentation of the vehicle. I can now say after speaking to Ben the dealer principal contacted me and adressed my concerns in a very honest and professional manner. Communication and honesty equals great customer… Read more

service. My wife and I were very pleased to see the vehicle was returned with fuel topped up and a high standard with the detailing . My wife and I wish you and your team success for the year ahead. Kind Regards Scott and Karen Bennett

I bought a 2021 Toyota RAV4 Hybrid from Scarboro Toyota in June 2025, and within four months I had to return several times because the engine light kept coming on. On my last visit regarding this issue (6 October), I was told the repair would be very costly and, somehow, still not covered by the warranty we paid extra for, despite being told at… Read more

the time of purchase that it was worth having for peace of mind.

After submitting a Google review, I finally received contact from the Scarboro team regarding this issue on 10 December. However, in our most recent correspondence (9 January), I was told the claim is with the warranty department and is still pending on Toyota’s side. I constantly need to reach out to Scarboro Toyota for updates on this claim, as no one keeps me informed and I continue to receive the same response.

My concern remains: I am continuing to drive a car they sold me with the engine light still on (which they advised is safe to drive during my last service on 29 January). I am deeply dissatisfied with Scarboro Toyota and sincerely hope they can resolve this issue as soon as possible.

Stay Well Clear! Purchase a Sahara secondhand from these guys. Salesman was great and I was soon passed to the lifestyle guy who sold me an extended factory warranty (as he put it). I made it clear that I would be doing my own servicing and he was happy with that. Fast forward to when I need to make a claim that I found out that its not a factory… Read more

warranty but a third party warranty. My claim was rejected and Scarborough Toyota refuse to refund my costs. My advice is certainly dont purchase any form of extra warranty and better still, go to a different dealership as these guys cant be trusted at all.

Stay away! Scarboro Toyota sold me a Mechanical Protection Plan by telling me to my face I could cancel at any time with a refund. That was the only reason I agreed. When I tried to cancel, they denied it, hiding behind ambiguous contract wording. They say one thing to your face to get the sale, then deny it later. Misleading and dishonest.

I want to bring attention to some questionable warranty tactics used by [Name Removed], the Lifestyle Manager at Toyota Scarborough. After purchasing a quality BMW M3 Sports from the dealer, which was in fantastic condition, we were directed to meet with [Name Removed] after finalizing our trade-in. Like many people, I find it frustrating when,… Read more

after buying a car, you're pushed into discussions about warranty, window tinting, alloy wheels, paint protection, and other add-ons.

[Name Removed] is responsible for handling warranties, but his approach was incredibly repetitive and annoying. He kept insisting that the warranty costs $21 without providing the total amount. His explanations about the warranty were unclear, and despite asking multiple times for the total costs for both a 3-year and a 5-year plan, he didn’t give a direct answer. Instead, he pressured us by saying that if we didn’t take the warranty and the car broke down after leaving the dealership, we shouldn’t complain. It felt as if he was implying that any issues would be our fault.

In the end, we reluctantly agreed to take the 3-year warranty just to get out of the conversation. We asked to see the warranty brochure for more details, but it wasn’t shown to us during the purchase. After agreeing to the warranty, [Name Removed] offered us a $160 "freebie" for air conditioning services. However, my wife did the math and realized we were charged for the "freebie."

I later had an argument with [Name Removed] over the phone, explaining that many of the items he mentioned as covered after the sale were not included in the written warranty document we received a few days later. I told him it was unprofessional to make customers feel foolish, especially when he said, "If the car breaks down, don’t come back complaining, and we wasted his time after purchasing."

We were referred to him by the car dealer and hadn’t wasted anyone’s time. We eventually decided to cancel the 3-year warranty since the car has a full service history and low kilometers, indicating it was in good condition. Despite this, [Name Removed] continued to pressure us to keep the warranty, insisting, "If the BMW blows up after leaving the garage, we can’t help you!"

This was infuriating, as I felt we shouldn’t have to worry about buying a car from a recognized dealership, expecting it to be faulty. When I challenged [Name Removed] about this, he failed to provide a satisfactory explanation and only insisted that I was making the wrong decision.his, he failed to provide a satisfactory explanation and only insisted that I was making the wrong decision.

I found a Much Better experience at Kia acrossed the road with non-pushy sales tactics, when purchasing a VW TSi, for kids, with a fantastic Service! 2 Star for The [Name Removed] for his unprofessional behaviour and unexplainable fee charges on our Fiance, just Shocking Toyota! Also be careful as we had admin fees which was unexplained from Scarboro Toyota.

Exceptional Service at Scarboro Toyota: A Remarkable Experience I recently had the pleasure of shopping for a Toyota C-HR and reached out to eight dealers in Perth. While most responses were quite similar, Michael from Scarboro Toyota immediately distinguished himself by going above and beyond—he sent me a personal video introduction! This unique… Read more

approach showcased his commitment to customer service and set a positive tone for my experience.

From our first interaction, I could tell that Michael was not your typical car salesperson; his transparency and willingness to answer my questions built instant confidence. After making an appointment, I decided to purchase the vehicle on the spot! Unfortunately, Michael couldn’t be present during the handover, but Aidan took over flawlessly. He guided me through the complex navigation systems with grace and poise, making a potentially overwhelming task feel manageable.

Aidan impressed me further by organizing my complimentary first service and introducing me to his friendly and professional team, who accommodated my scheduling needs effortlessly.

The following day, I met up with Michael again to clarify some electronic features of the vehicle. He made himself readily available and even connected me with James from aftercare to arrange for a slip mat I needed. Within days, James had everything sorted out.

Overall, my experience with Michael and the team at Scarboro Toyota has been nothing short of excellent. Their dedication to outstanding service and genuine care for customers transformed my car-buying journey into a highly enjoyable experience. Highly recommended!

#ScarboroToyota #CustomerService #CarBuyingExperience #ToyotaCHR #ExceptionalService #Perth #HighlyRecommended #Gratitude

Rung about a used car and was told it was in great condition. Upon arrival, the panel and paint was average at best, the car was dirty and sand ect inside. The car looked like it had been touched up with a texta and definitely not cleaned. I gave the dodgy sales guy 12hrs notice of my arrival but no time was spent getting it prepared. No… Read more

negotiation on price despite the condition and then he said we'll do our best to clean it up.

Haha get lost mate

No wonder people hate dealerships

We're absolutely loving our new RAV4! As a family with two young boys, we needed a car that could keep up with our active lifestyle, and this vehicle has exceeded our expectations. The interior space is incredible – plenty of room for car seats, sports equipment, and all the gear that comes with having kids. The boot is spacious, and the rear… Read more

seats fold flat, making it easy to transport larger items.

Fuel economy is impressive, and the smooth ride makes long trips a breeze. We've been consistently getting great mileage, which is a huge bonus for our family.

Parking is a cinch, too – the camera and sensors make navigating tight spots stress-free.

Overall, the RAV4 has been a fantastic addition to our family. It's reliable, practical, and fun to drive. We couldn't be happier!

I had trouble closing my boot. When i dropped off my car for a routine service, i asked if they could have a look and provide a quote to repair. When I picked up my car, they said that something had snapped and that quoted me "atleast couple of hundred" to repair. I told them not to worry about it, I'll live with it. I now take my car to an… Read more

independent mechanic. He had a look and it fixed it i five minutes, for free. He simply had to tighten a few bolts. To add insult to injury, he said that he could tell that the plastic covering had been removed before. Must have been Toyota because I'm the first owner. Toyota tried to thieve me out of "atleast two hundred dollars". Never again Scarboro Toyota!

Got my pearl white rav4. Excellent fuel economy and space for me

I currently drive the Camry hybrid for ride share through uber great car

Currently have a Prado and it suits my family of 2 kids and Perfect for room

I have RAV4 hybrid for uber and great fuel economy and space for customer lovely bubbly

Absolutely loving my new Yaris Cross Hybrid in a stunning blue finish! The fuel economy is outstanding—I'm getting around 3.9 litres per 100km, which is perfect for both city driving and longer trips. It’s smooth, stylish, and super efficient. Huge thanks to Michael Clarke, my fantastic salesman, for making the whole process easy and enjoyable. Highly recommend both the car and the service! Show details

The RAV4 is a fantastic family car! With two sons, we needed something reliable, spacious, and safe, and the RAV4 has delivered on all fronts. The excellent fuel economy is a huge plus, saving us money on long trips, and the smooth drive makes even everyday errands a pleasure. Highly recommend it for families! Show details

Corolla hatch is perfect for driving instructor car this will be very useful

thanks to the toyota team love the new corolla hatch. great car