ScreenAway Blinds

Unfortunately I have had a lot of issues with these blinds over the past 2 years since they were installed. Not worth the money and quality seems to be pretty poor Show details

Have been trying to contact Screenaway for assistance in resolving an issue with an indoor motorised blind. Have called and emailed but no response received after 4 days. Not good enough.

Dissatisfied and disappointed – After having 2 blinds fitted I noticed after a while that they were letting in light, after 2 attempts to rectify they're still letting light through. Theses were REALLY EXPENSIVE $1500 for just 2 and they don't work, terrible company so please avoid.

Horrible to deal with, customers service was a joke. They told me they would install the 5 motorised blinds that I purchased from them, then the blinds were delivered to me and they went radio silent. They sent me installation videos so I thought no… Read more

problem not the first set of blinds I have installed. But the installation videos were for a completely different style of blind they sent me so barely any help. They sent no instructions on how to link the the remote to the blinds, I had to do some searching online till I found the correct way.

The blinds themselves barely work at all constantly getting caught. Then when I got to blind three I ordered they sent me the manual one not the motorised I ordered. I tried to get in touch through email to which I got no response. I have not even bothered to install the rest as the end result is worst than the plastic Venetian blinds that are currently in place.

The company might have been good once but that is clearly no longer true

Good product that could be great – Installed Screenaway Blinds in our master Bedroom and overall we are satisfied with the product. The sales consultant was informed and was able to schedule a visit and provide pricing relatively easily. Based on pricing we adjusted the order and… Read more ·  1

delivery and installation was relatively simple. Gary, the installation technician was great and the install was easier than I expected. The final outcome is fantastic blockout capabilities, and a clean looking product.

My feedback to Screenaway is whilst the product is quite good (including the block out capabilities), the blinds appear quite flimsy and can dislodge from the tracks quite easily. Screenaway did advise around this but I’m surprised at just how easily they come out with any small amount of accidental pressure. Another product improvement would be a battery status indicator / charging indicator for the motorised version (which we have). I know the recommended is 6 hour charge but the charging status / battery level is a guessing game. Additionally, the charging cable is located at the top of the blind so depending on the height of your set up, it may be difficult to reach. Perhaps adding a port at the bottom would help.

Lastly, tried to look on the website for the wireless bridge (after the fact) but can’t find it so maybe an update to the website may help.

Overall, we are satisfied with the outcome but some minor improvements would make the blinds great.

Paul came round to give us a quote and was super friendly, knew his stuff and made the whole experience a pleasure. He even gave the dogs some love. Signed up on the spot. Thanks mate. Show reply

Had 3 windows installed and all does the job- no light. Have gone back to get a new bedroom done aswell from Katherine who has been really helpful and quick with everything. Had some issues with one window, but servicing was quick and easy. Customer service has been great to sort out any issues. Show details ·  1

Paul was great. Turned up on time, he was extremely knowledgeable on the product and services Sreenway provide. Super helpful with the whole process. Explained the process for getting the install to happen and listened to any concerns we had. Would whole heartedly recommend Paul and Screenaway. Show details ·  1

EDIT: DO NOT USE. Non-existent customer service. Continuous cancellation to fix multiple problems. DO NOT BUY. Waste of time and money. Original review: I cannot in good conscience recommend Screenaway blinds. Less than 3 years after purchasing four blackout blinds for $5600, three of the four had to be replaced due to being faulty. Every few… Read more

months, we have had to get someone out to resolve an issue, whether it be a broken string, a misalignment issue, or the frame moving and the blind sticking. I am currently waiting for a phone call back to rebook, AGAIN, a service tech to come and fix another two issues. This service call has already been cancelled twice in the past two weeks. It seems that once they get your money, they don't seem to give a damn about providing any sort of customer service.

The only reason I have given them 2 stars is because, WHEN they work, they actually work very well. But honestly, more trouble than they are worth. Do your research, and find a company that has good reviews for their after-sales service.

Very Disappointing Customer Service – Avoid if You Need Repairs I am extremely disappointed with the customer service from Screen Away Blind. When you are a new customer, they seem very quick to respond and provide service, but once you need a repair, the experience is completely different. I waited three months to get my blind repaired. I was… Read more

willing to pay for the repair, yet my appointment was cancelled three times on the day of the scheduled visit. On one occasion, I even took a day off work and waited for the technician, only to receive a text message in the morning saying they were coming—after all the previous delays and cancellations.

This has been incredibly frustrating and has caused me to waste both my time and money. Good customer service should not stop once the sale is made. If you are considering using Screen Away Blind, I would strongly recommend thinking twice, especially if you expect reliable after-sales service and support.

Very poor after-sales service and extremely disappointing customer experience.

Its evident something has changed at Screen Away and the post install Customer Service has gone to virtually being non existent. You spend all this money to have someone only need to come out again to do repairs after just a short time of operating, then they come and say they need to come back for the exact same time the following week, only to… Read more

not show up at all after being inconvenienced yet again by being 'Available' at home for their supposed visit. Everything from the first consult was off. Made to feel like we were idiots and getting a special deal and special treatment, when the phone speaker to the ear was loud enough to hear exactly what was being said. You try to call as an existing customer only to be met by hold music and no one who ever answers. Finally tried by called as a 'New Customer' and wow, they are quick to answer the phones then. Horrible experience and we are ultimately at a point now where they can come and take their product away and refund the full amount. Not worth the stress and unreliability of the business. And please do not comment asking ME to email YOU. Good customer service is the business following this up directly and not just showing for the public to see you are offering an email address to contact you, probably only to be left without a response. We want no phone calls, everything is to be strictly in writing.

We found this company on Facebook, sent a request and got an immediate call back to book a measure and quote. We had David within a week come to measure and quote (which was immediate I have to add) could not be happier with the customer service we have had to this point and we paid our deposit today too and will have the screens installed within 6 weeks . Love the product and the simplicity of how they look, very streamlined well made product . Show reply

We had a fantastic experience with Aaron from ScreenAway. He was friendly, professional and incredibly helpful throughout the whole process. Aaron was great to deal with, knowledgeable and made everything really easy. Would definitely recommend Aaron and ScreenAway to anyone looking for quality blockout blinds! Show reply

Fantastic experience from start to finish. From initial visit and quote from friendly chap explaining full process and showing examples, to constant communication from Peta in the office and finally Grahame who did the install so quickly and professionally I was always confident of the wonderful outcome. On top of this the product was so much… Read more ·  1

better than the one we had installed 10 years ago yet the cost was less, unbelievable, thank you everyone at ScreenAway Blinds. I highly recommend this company.