ScreenAway Blinds

Fantastic experience from start to finish. From initial visit and quote from friendly chap explaining full process and showing examples, to constant communication from Peta in the office and finally Grahame who did the install so quickly and professionally I was always confident of the wonderful outcome. On top of this the product was so much… Read more

better than the one we had installed 10 years ago yet the cost was less, unbelievable, thank you everyone at ScreenAway Blinds. I highly recommend this company.

EDIT: DO NOT USE. Non-existent customer service. Continuous cancellation to fix multiple problems. DO NOT BUY. Waste of time and money. Original review: I cannot in good conscience recommend Screenaway blinds. Less than 3 years after purchasing four blackout blinds for $5600, three of the four had to be replaced due to being faulty. Every few… Read more

months, we have had to get someone out to resolve an issue, whether it be a broken string, a misalignment issue, or the frame moving and the blind sticking. I am currently waiting for a phone call back to rebook, AGAIN, a service tech to come and fix another two issues. This service call has already been cancelled twice in the past two weeks. It seems that once they get your money, they don't seem to give a damn about providing any sort of customer service.

The only reason I have given them 2 stars is because, WHEN they work, they actually work very well. But honestly, more trouble than they are worth. Do your research, and find a company that has good reviews for their after-sales service.

The blinds are excellent and completely block out the light which is perfect for our bedrooms and home theatre. The company communication, support and installation was all to a high standard. I highly recommend ScreenAway. Show details

I recently had ScreenAway install their ViewTek product at my place. It’s a great alternative to traditional fly screens - minimal, modern, and blends well with our home. The best part is how durable it is. Our dog has crashed into it a few times,… Read more

and it just pops back into place easily. Really happy with the product and the installation.

Update (6 months later): Unfortunately, I've had to revise my rating. About 5 months ago I noticed an alignment issue with one of the screens and reached out to ScreenAway for after-care support. Despite multiple follow-ups, I'm still chasing a resolution. The after-care service has been really disappointing - slow responses and no clear timeline for a fix. The product itself is still great, but the lack of follow-through on warranty and service issues has let the whole experience down. I'd find it hard to recommend them until they sort out their after-sales support

Just had our block out blinds installed. Absolutely love them. Our rooms are now dark, perfect for sleeping and keeping the cold air out. Show details ·  1

We have 2 bedroom windows that had double roller blinds which still let in an insane amount of light and heat, making sleep impossible. The difference the installation of Screenaways blockout blinds make is phenomenal. Wish we had installed them originally. Initial Quotation, follow up and installation was excellent. Show reply

I had such a great experience with Screen Away! From my initial phone calls to the flexible service options, everything was top-notch. They were incredibly professional and made the whole process so easy. Plus, their pricing was good for great quality products, which was a huge bonus. I'm really happy with the outcome and would definitely recommend them! Show reply

Blind quality is fantastic, true to what their videos show. Great quality materials and yes it is totally blackout when the blind is completely down!!! Prompt from first contact to installation Show details ·  1

Very Disappointing Customer Service – Avoid if You Need Repairs I am extremely disappointed with the customer service from Screen Away Blind. When you are a new customer, they seem very quick to respond and provide service, but once you need a repair, the experience is completely different. I waited three months to get my blind repaired. I was… Read more

willing to pay for the repair, yet my appointment was cancelled three times on the day of the scheduled visit. On one occasion, I even took a day off work and waited for the technician, only to receive a text message in the morning saying they were coming—after all the previous delays and cancellations.

This has been incredibly frustrating and has caused me to waste both my time and money. Good customer service should not stop once the sale is made. If you are considering using Screen Away Blind, I would strongly recommend thinking twice, especially if you expect reliable after-sales service and support.

Very poor after-sales service and extremely disappointing customer experience.

Its evident something has changed at Screen Away and the post install Customer Service has gone to virtually being non existent. You spend all this money to have someone only need to come out again to do repairs after just a short time of operating, then they come and say they need to come back for the exact same time the following week, only to… Read more

not show up at all after being inconvenienced yet again by being 'Available' at home for their supposed visit. Everything from the first consult was off. Made to feel like we were idiots and getting a special deal and special treatment, when the phone speaker to the ear was loud enough to hear exactly what was being said. You try to call as an existing customer only to be met by hold music and no one who ever answers. Finally tried by called as a 'New Customer' and wow, they are quick to answer the phones then. Horrible experience and we are ultimately at a point now where they can come and take their product away and refund the full amount. Not worth the stress and unreliability of the business. And please do not comment asking ME to email YOU. Good customer service is the business following this up directly and not just showing for the public to see you are offering an email address to contact you, probably only to be left without a response. We want no phone calls, everything is to be strictly in writing.

I have been loath to write my review regarding this company, as I was warned not to be too critical. All I can say is the product I purchased from ScreenAway was not fit for purpose, the upside down blind, which seemed perfect for my purpose, but… Read more

kept breaking down at at a cost of $180.00 every 12 months to get repaired just did not seem worth it. I note that they no longer advertise this product on TV and I was told it has been withdrawn from production for this very reason. No offer of compensation. The blind was only 2 years old when it first broke. Cost me $120.00 to have removed. Cannot recommend this company, due to their lack of customer service and responsibility.

There were 3 visits to complete the service from beginning to end. Each visit was efficient and the two representatives were excellent, being timely, pleasant and knowledgeable. I think the design is great and looks good on the window. Jun, the installer was very good. Show details ·  1