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SE Timber
3.4 from 81 reviews · View Statistics

Reviews

  • Job Satisfaction
    3.2 (13)
  • Product Quality
    1.0 (1)
  • Return Claim MadeYes (1) · No (0)
  • Warranty Claim MadeYes (0) · No (1)
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Hunters Hill

Hunters HillSydney, NSW

Do not use this company (I was forced to give them one star, they do not deserve that)

published
Incentivised ReviewNo
Floor Types PurchasedTimber
1 comment
Hunters Hill
Hunters Hill

Just to confirm now that the Manager did come back, however it can't be done for another month.

Madnangry

MadnangrySydney, NSW

WARNING - STAY AWAY!

published

SE Timber Drummoyne - what a mistake it was dealing with this business. They left us with flooring which is defective, scammed us by charging us for floor levelling which is NOT level, leaving sections of our floor which are bouncy. Did not properly lay flooring in some sections which left us with excessive creaking/cracking sounds, did not utilise expansion joints as required and despite making repeated assurances to come back and make good on all the defects, did not bother showing up or committing. The delays throughout the installation process meant that we were charged additional costs by my home builder. A terrible and stressful experience.

Job Satisfaction
Incentivised ReviewNo
Floor Types PurchasedTimber

Terrible, unreliable, Shoddy work

published

SE timber was a nightmare to deal with. The contractors were unskilled and did not finish the job properly. Whole sections had to be pulled up multiple times because they were so bad. The took out cabinetry that they broke and did not fix. There is still unfinished work where they failed to complete, despite promises from the owner that he would arrange someone to complete the seals and fix defects. Awful experience.

Job Satisfaction
Incentivised ReviewNo
Blind & Shutter Shops

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Nathan

NathanSydney, NSW

Very Happy Customer- Se timber Drummoyne

published
Job Satisfaction
Incentivised ReviewNo
Sam

SamSydney, NSW

SE timber Drummoyne

published

Love the workmanship and showroom service best I have ever come across. Wouldn’t have it any other way from showroom service to installation. Price was right and competitive. I would highly recommend S E timber Drummoyne

Job Satisfaction
Incentivised ReviewNo
Dissapointed Client

Dissapointed ClientSydney, NSW

  • 2 reviews
  • 2 likes

Danger Warning - Stay Clear

published

WARNING DANGER !
Never in my 15 years in construction have I worked with a contractor less reliable and with such poor workmanship. They never achieved dates and timbers are lifting.

Job Satisfaction
Incentivised ReviewNo
Trevor

TrevorSydney, NSW

Very Happy Customer

published

SE staff's advice on floor selection and on-site sub-floor levelling was invaluable. Barry the installer did an excellent job. He was professional, focused and personable. The finished floor is faultless.

Job Satisfaction
Incentivised ReviewNo
Dissapointed Client

Dissapointed ClientSydney, NSW

  • 2 reviews
  • 2 likes

Warning - Stay Away !!

published

SE TIMBER - WARNING DANGER

In my 15 years in the construction industry I have never dealt with a less reliable Contractor. SE Timber delayed the project months and the workmanship was very poor. Straight after installation the timbers started moving.

After they replaced the timbers that initially moved they did not sand or seal the repair. Since the repair over half the floor is defective with creaking and movement. SE Timber tried to repair the work however it has become worse. Strongly recommend do not use SE Timber.

I will be starting legal proceeding to have an alternative repairer fix the problem. This has been very stressful. Avoid at all costs!!

Job Satisfaction
Incentivised ReviewNo
Julie

JulieSydney, NSW

  • 2 reviews
  • 1 like

Terrible service, refuse to fix their problem

published

I had a laminate floor laid in November 2019. Immediately there were problems. Numerous emails and telephone calls from me and office of Fair Trading to SE Timber. Now in Feb. I have had to lodge a claim with NCAT for SE Timber to fix my floors. Awaiting a tribunal date to present my case. Numerous contractors have come and gone. The last one ripped all the floor boards up, left them in the middle of the living room and said they will have to stat again. Over two weeks ago. Yet the office doesn’t return calls or emails. Very, very disappointing.

Job Satisfaction
Incentivised ReviewNo
Blind & Shutter Shops

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JB70

JB70Sydney, NSW

  • 2 reviews
  • 5 likes

Save yourself the extreme stress and frustration

published

By far the worst service I have ever received in my life. Save yourself a lot of pain and time and go elsewhere. How they’re still in business I don’t know.

The end result is good - floor looks nice. Installation on the other hand was a total nightmare. Communication nonexistent, and I spent DAYS at home waiting for people to show up who simply didn’t, and no one would respond to any kind of contact from me, be it phone, text or email. Extremely frustrating process.

Incentivised ReviewNo
KM H.

KM H.Sydney, NSW

  • 3 reviews
  • 1 like

Hang On To Your Deposit!

published

Retailer attends without notice on the first occasion demanding to be let into the house to measure up. Sent away and comes back the following week at an agreed time, measures up and sends a quote requiring 50% deposit. Quote agreed to, deposit paid, then they advise they can't do the job due to factory limitations, and sought our advice as to proceeding or otherwise. We advise no - refund the deposit. Needless to say the job is now with Fair Trading as the deposit isn't coming back and we are $10K out of pocket. Avoid like the plague.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
Cate

CateSydney, NSW

  • 2 reviews
  • 1 like

It looks fabulous and feels great to walk on.

published

SE Timbers did a marvellous job from helping us to select the right product to disposing of the old floor and laying the new one. It upgraded the look of the apartment significantly.

Job Satisfaction
Incentivised ReviewNo

bunch of muppets

published

The lady in Drumoyne called Vanesssa is the biggest liar and waste of space. Unreliable, liar, do not bother. These guys should close their business. Twice left me high and dry and cant even keep an appointment in her calendar.

Incentivised ReviewNo
Alex Robertson

Alex RobertsonSydney, NSW

Melbourne - Great Service

published

Been dealing with SE in Melbourne for the past few months. Great service, knowledgeable staff that helped my clients choose the right floor. Will continue to use SE Timber & highly recommend !! Plus great coffee across the road.

Incentivised ReviewNo
SJC

SJCSydney, NSW

  • 2 reviews
  • 1 like

Very Happy - Great Job

published
Job Satisfaction
Incentivised ReviewNo
Blind & Shutter Shops

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Mauzy

MauzySydney, NSW

  • 5 reviews
  • 6 likes

Dreadful Service - SE Timber Drummoyne

published
Incentivised ReviewNo
Joe T

Joe TSydney, NSW

Timber Shutters - Great Job

published

We chose SE Timber Blinds & Shutters to supply and install our new Cedar window shutters and could not be happier with the results. Zac and his team ensured that the quality of the product was the best it could be and the installation went without a hitch.
We highly recommend SE for any timber shutter work you require.

Incentivised ReviewNo
EMF

EMFSydney, NSW

WORST service I have ever seen!

published

After the owner came out to assess the job i was assured it would take 3 days. I went overseas and gave them 10 days to complete the job - and come home to half a floor. During the following week I had repeated promises of when it would be finished, all of which turned out to be lies and incorrect. Now, 6 months later I am STILL waiting for them the finish the last parts. The owner came back out again a month ago to assess the outstanding work to be done, promised he would get it fixed, said maybe even that same day - a month later nothing has happened, and my emails and calls to schedule the last work goes unanswered. Worst customer service I have ever experienced! Do NOT use this company!

Job Satisfaction
Incentivised ReviewNo
R Christie

R ChristieSydney, NSW

Exceptional customer service

published

In the Christmas rush the manager dropped off timber samples to my home, the staff were completely solution focused in addressing an issue and were unfailingly cheerful. Can I give 10 stars?

Job Satisfaction
Incentivised ReviewNo
Julie W

Julie WSydney, NSW

We couldn’t be happier!

published

From start to finish, the team at SE timbers have been a delight to deal with. Friendly, informative, entirely professional and trustworthy. We left our apartment in their hands for 10 days and when we returned, the makeover was amazing. Maria, Zac, Matt and his team along with Juan, all contributed to make the process easy and the end product perfect.
We recommend them highly and without reservation.

Job Satisfaction
Incentivised ReviewNo
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