204 reviews
- Side
- ·
- Back
- ·
- Front
this is my third sealy over the years and the quality and comfort is perfect . opted for the crown jewel this time and it has met my expectations totally . highly recommended. Show reply
My Sealy Crown Jewel Epernay Queen mattress and base are comfortable and supportive, however on receipt of them both, I was taken back, and disappointed the 'firm' mattress, without a pillow-top, was only a one sided mattress. This prevents me getting longevity from my mattress by being able to periodically rotating my mattress by turning it over… Read more
to another side. For the price I paid, I would have thought this was a must. Very disappointing move by Sealy.
Read the bad reviews as well as the others. I paid over $4000 to get what seemed like a good quality, comfortable mattress to last many years. It was good for about a year then we noticed it was causing us to roll sideways out of bed. It has sagged about 20mm along each side, not just the foam overlay but the base as well. This was measured in the… Read more
middle and compared to the end as per the photos. The 10 year warranty apparently does not cover this, so we are told. The rep who inspected it claimed it was normal but after seeing many other bad reviews, I am convinced we are not alone with this complaint. I do not recommend this product.
just got a stock reply from Sealy, no resolution
Reviews with attachments
Blissful Bedtime – It's 30 days since my new Sealy Crown Jewel mattress arrived. I have seen an improvement in my comfort: I was having back and hip pain with my old mattress. My hours of sleep have extended. The straps on the sides make it easy to rotate every two weeks. The mattress is very soft on the plush pillow top, yet the springs are supportive underneath.… Read more · 1
There is no movement on the other side of the mattress when I roll over. Overall I would rate this the best mattress I have ever purchased.
- +2
Wonderful bed, best ever! – I have recently purchased my third Crown Jewel from Sealy. I have been a loyal customer for many years. I injured my spine in 1989 and purchased my first Crown Jewel... needless to say, my back improved ! Sleep is vital to health. We spend so much money on cars and houses and forget how important our bed is. The best professional service from… Read more · 1
Sealy and the team, and after sale support is brilliant! I feel so important and valued. My last Crown Jewel, I purchased without a topper thinking I probably didn't need it! Well after one month I missed my topper, called Sealy and they arranged for one to be made for me! The two lads from Sealy not only turned my mattress but fitted my new topper. Well done Sealy on choosing great employees! Love, love my Crown Jewel! My back, my sleep, my health is a priority! Many thanks Sealy for your service and kindness of your customer care team, especially Emily! Best regards Jane
Crown Jewel for a fantastic night's sleep – I have been a long-time customer of Sealy and recently decided to upgrade to a Sealy Crown Jewel mattress. All I can say is WOW! The level of comfort and support that Crown Jewel has to offer is amazing in providing a great night’s sleep. Show details · 1
Crown Jewel - Claridge Firm – I thought we had a nice mattress until we have the Crown Jewel. It's simply SUBLIME! Firm and comfortable. It has really helped our backs and improved our sleep immeasurably! I highly recommend it. Show details · 1
Latest follow-ups
We have had our Crown Jewel Maison plush for 2 months,we love it. The most plush,supportive and dreamy mattress we have ever owned. PERFECT My husband and I got used to it on the first time we slept on it,no rolling just perfect. No longer aches and… Read more · 1
pains on sore joints. It is deep, but not so heavy that you cannot lift to make the bed or turn. A good height on a sealy base.I also bought a sealy contour memory foam pillow,perfect too.
Follow-up · We are still happy with our Crown Jewl Maison mattress and base after 12 months.However I will say that the luxurious pillow top does compress down across the mattress,and be a little less plush, despite constant turning as per instructions.Although I did expect this would happen eventually ,not as early as this. I would still purchase this… Read more
Beware of Sealy "Specification" versus Warranty expectations vs uncomfortable and uneven pressure points – After using the bed for less than 2 years, the deterioration in the comfort level and the unevenness of the bed, caused me back pain over the last 5 months or so. The manufacturer claimed that the bed was "within THEIR specification" - not much help… Read more
for the customer who starts to experience back pain due to uneven pressure points? Sealy claimed that with use, there can be up to 32mm gap from the original setting and still be within their specification. I had previously used Sealy beds for more than 10years and was very happy with it, but decided to eventually buy what I assumed would be a better and PREMIUM bed, but the Crown Jewel Medium bed turned out to be far below what a customer would expect from a premium product (unfortunately!) - uneven pressure points causing back pain! More $$$$ to resolve the issue??
After liaising with [Name Removed], [Name Removed] and [Name Removed] over past 5 months, and even paying extra to change the Comfort Adjustment to 'firm', and following Sealy instructions to do “regular rotation (once every 2 weeks for the first 3 months) after the adjustment, I am extremely disappointed that the uneven pressure points have left me wondering WHY this it is called " Posturepedic Crown Jewel?" - it certainly is not that in my opinion, I would caution that to consider very carefully before spending money on this one to start with and spending even more based upon Sealy customer support team! David Jones simply declined that they have any responsibility -even though I had purchased it from David Jones and refers to Sealy for all warranty or product related queries. It is now simply not worth it for me to be pursuing further with Sealy for this model, as according to Sealy mattress is within "THEIR" specification.
Follow-up · 1. How easy was to adjust firmness? Sealy normally take the mattress the mattress away for a day to have the firmness adjusted if their representative so determines is required - for additional cost. There is little in the way of verification that can be done once the mattress is returned - since one had to rely upon Sealy! 2. How durable is… Read more
Had an issue with the size of 2 mattresses. Sealy were great, once they were aware of the issue they replaced both mattresses. I especially like their 10 year warranty. Show details · 1
Follow-up · Both long single mattress were a centimetre too wide for our slatted bed. We were asked to take photos and submit them to Sealy. In a short time Sealy responded and then delivered 2 replacement mattress and collected the old ones. Naturally the replacement mattress fitted perfectly. We are 2 years on enjoying the comfort of the mattress. More than happy to recommend Sealy to anyone.
Positive reviews
This is the comfiest mattress I have had so far. The pillow top is really good for my achy joints and bad knees. The support is amazing. I have had it for about a year now and it's fully settled. No drooping or anything. No signs of wear yet. Really happy with this mattress. It has transformed my sleeping experience. I don't want to get out of bed most mornings because it's so comfy. Show details · 1
The mattress is a Reims Flex Medium Mattrass of the QS Crown Jewel Collection. The suits my Sealy Posturematic Adjustable Base Energise Model. My bed & mattress are fully adjustable with a built-in massage feature. I sleep very well with no discomfort. Show details · 1
Follow-up · Sealy Posturepedic mattress are made well, the edges are firm & keep the mattress well supported so there is no sag. The massage feature is a vibration that has different levels of strength to suit individual requirements. The bed systems has a remote so you can operate it whilst in bed to select the best adjustment for yourself. It also… Read more
Find out how Sealy Posturepedic Crown Jewel compares to other Mattresses
Know better, choose better.
This was a very good purchase. The bed proved very comfortable after turning every 2 weeks for the first 3 months. It became really comfortable after a few weeks of use. Great experience, thanks, Thanks Sealy. Show details · 1
Negative reviews
Anyone considering buying a Sealy mattress - please read this review carefully. In December 2024 we purchased a top of the range Sealy Crown Jewel Imperial Luxury King mattress from David Jones in Melbourne for $19,750. That’s correct - a product valued at nearly $20,000. Within 3-4 months of use the mattress developed a significant squeaking… Read more
sound from the spring system. Sealy took the mattress to its factory for inspection and determined there had been a complete failure of the box spring system due to a manufacturing fault. Sealy refused to replace the mattress with a new one, but rather in line with its warranty terms and conditions, repaired it. The repair involved taking the mattress apart and replacing the entire box spring system. After returning it and within another 4 months, the exact same fault began to reappear. Sealy collected the mattress again for yet another inspection. When collecting the mattress Sealy representatives acknowledged the squeaking sound and fault and further acknowledged it was the mattress and nothing to do with the bed or its sprung slat base.
Following the factory inspection I received an email from Sealy advising the factory could not find a fault with the mattress and as a result there was nothing further they could do. They implied it could be an issue with the non-Sealy slats - despite this not being the case and as witnessed by its representatives. They advised there was noting else they could do and that I should take up the matter with David Jones.
Can you believe that a $20,000 mattress can not only fail after 3-4 months of use due to a manufacturing fault, but can then fail again and despite Sealy representatives acknowledging the fault on site, Sealy has now attempted to wipe its hands of the issue. This not only highlights poor product and manufacturing issues, but it highlights a dishonest company that does not care about its customers. I’m looking forward to David Jones resolving this issue as the seller, in the usual way David Jones goes about caring for its customers, but when it comes to Sealy as a company, we’ve had the most disgraceful experience. AVOID Sealy and its products at all costs.
Definitely feels different from when trying out at the store, I guess it needs quite some time to break into the same feeling.
Good morning! Thank you for your review It is normal for a… Read more
Overpriced and sags – Overpriced for what you get. Mine sagged within 3 months Show details
Hello, I'll reach out via Private Message to obtain your… Read more
Recent reviews
Been using the crown jewel queen size over a year now. Have purchased the medium and it is Still plush feeling and provides fantastic rest. Definitely recommend for a good rest. The mattress is still in great shape but does start to feel a bit less firm even if I do rotate it every month as required. Show details · 1
I have been having the best sounding sleep every day since I got the Ultra Firm. It feels like my body is as light as a feather dropping on a soft and dense cloud. Very comfortable indeed. I am very glad I spent the money on the right thing! Show details · 1
My wife has problems with her back and found it difficult find a mattress that she could get a relatively comfortable sleep on. We took a leap of faith and purchased a Crown Jewl, about 12 years ago. My wife loved it from the first night she slept on it. We still have it and she still loves it. It is in as good a condition as when we first bought… Read more · 1
it. We purchased another for the holiday house, as she won't sleep on any other mattress. I couldn't be bothered writing reviews and write very few, but this mattress deserves it and I hope it can help someone else.
We purchased this mattress because my husband had to have a hip replacement and this mattress has been great for comfort for us both now for nearly 2 years. Thank you Show details · 1
I purchased two long single mattresses. They suit my electric beds perfectly, the mattresses are flexible so bend to suit the bed shape, the mattress is heavenly to sleep on best sleep you’ll ever have. I’ve had them for a year now and would be happy to recommend them to anyone. Show details · 1
Find out how Sealy Posturepedic Crown Jewel compares to other Mattresses
Know better, choose better.
I’ve been using my Sealy Crown Jewel Grand Sovereign Medium Queen mattress for about seven months now, and it’s transformed my sleep. I fall into a deep, restful slumber every night, and I genuinely look forward to going to bed because I know I’ll wake up feeling truly supported and refreshed. The medium firmness provides excellent comfort and… Read more · 1
backbone support without feeling too soft or too firm. I’m extremely happy with this purchase—it’s one of the best investments I’ve made for better sleep!
Awesome bed- so very comfortable. Great service from the Sealy Team including delivery. Show details · 1
very happy so far, its been good for my wife's back problems and its confortable and cool to sleep in a new bed.. Show details · 1
The Crown Jewel would have to be the best bed I’ve ever slept in. Show reply
Lovely mattress, can’t feel each other tossing and turning. It’s like sleeping on a cloud with your preferred comfort level. Show details · 1
The most luxurious sleep ever! Like sleeping on a cloud and waking up refreshed and ready for the day! Show details · 1
Wow just wow so comfortable,like sleeping on a cloud . The flex mattress also is a game changer Show details · 1
Delivered on time, quality exceptional, very strong support and comfortable. Show details · 1
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hello! Thank you for your review and feedback! Evie, Sealy of Australia