Sealy Posturepedic Exquisite

Quite a few people have commented on the same issues I had with this mattress. The mattress NOTICEABLY sagged within a very short time frame, (less than 4 months). I contacted Sealy, they came out to assess & basically said it was ‘normal’ for a medium firm mattress. The previous mattress I had was a plush (Madison) & I did not get this sort of… Read more

sagging despite having it for 8 years. The Sealy developed a VERY NOTICEABLE raised hump in the centre of the bed. Sealy advised trying to sleep on it where it was raised to help push it down. Nothing else was offered. Partner disturbance was also very high despite the mattress not being cheap.

I have since purchased a mattress with a 100 night sleep trial, it’s incredibly comfortable with almost no partner disturbance despite being a fraction of the price.

Don’t waste your money on a Sealy. They do not stand by their product. I have previously owned Sealy mattresses but maybe the quality has dropped. I would never purchase, nor recommend one ever again.

It looks well made and my wife has said this firm Sealy mattress has helped with her back and neck pain, but that’s about the only positive, for me now sleeping in the spare room, this mattress has a lot of movement in it that we didn’t even think about when testing it instore nor expect from a premium mattress, you pretty much feel everything so… Read more

if you or your partner move a lot at night this may not be a good choice, maybe ok with the soft or medium variants but the firm it moves!! Add in that David Jones don’t allow return or refunds on mattresses then be VERY SURE if you decide to buy one from that store as you will be stuck with it if it’s not suitable, my bad for not checking this as other retailers will offer a satisfaction guarantee or return, so in summery maybe great for 1 person, buyer beware for 2.

Comfort & Support 10/10 Value for money 10/10 Staff help & advice at Bedshed Castle Hill 10/10 Show details ·  1

A great high quality mattress! We have now had it for over 3 months and are really enjoyng a very comfortable and restfull nights sleep! we have no aches or pains as this matress really fits the contour of your body no matter whether you sleep on… Read more ·  1

your back or side! I suffered from back pain with my previous mattress but that has now disappeared! very happy with our purchase - a great investment!

So comfortable, you do not know that your wife is laying next to you. Even when they turn over you do not notice any movement. My back feels better when I get up. and better sleeping Show details ·  1

On the whole we have been happy with our mattress, however regardless of turning the mattress regularly as per the instructions there is some sagging on both sides. While I realise my husband is a bigger person than me, I am surprised this has happened so early in the life of the mattress. Don’t know if anything can be done to improve it, we are not actually sleeping in a hole, but the sagging is definitely there. Otherwise all good. Show details ·  2

We bought our mattress about few years ago. It has stood up fairly well. I have to sit on the edge of bed for a short time every time I get up (which at 71 is quite frequently) to allow my blood pressure to equalise. It is starting to get dented, even though we rotate the bed every month. Show details ·  1

First 2 weeks is an adjustment then you notice. Relaxing deep sleep Notice less body aches Feel great energy to face the day. Note need to rotate mattress every 2 weeks as suggested for first 3 mths. I do see an imprint if not done. Happy sleeper. Show details ·  1

Update after dealing with Sealy Customer Care: After my original review, Sealy replied publicly saying they wanted to “help and investigate further.” Unfortunately, my experience in private messages was the opposite. There were long delays between replies — at one point I had to follow up myself after a week just to ask whether they had even… Read more

received my response.

When they did reply, I received a long chain of contradictory messages: first saying they could help, then saying they couldn’t, then saying an evaluation was needed, then saying an evaluation wouldn’t change anything, then suggesting I pay extra for a “comfort adjustment,” then telling me to contact the retailer, then offering to close my file. I was also sent a link that did not address my concerns in any meaningful way.

At no point did I receive clear guidance or genuine support, despite explaining that I am in significant pain every night and that the mattress has never felt firm from the first night.

I answered every question they asked, provided all details, and tried to work with them in good faith. Instead, I was left feeling dismissed, confused, and emotionally exhausted.

The mattress still causes me pain, and I still have no real resolution.

I’m sharing this update so others know what to expect if they need after‑sales support.

Purchased this mattress in July of 2021 at Snooze. The sales person showed us this mattress as being the benchmark for high end mattresses. It felt very comfortable and we definitely preferred it over all the other mattresses we tried and we purchased it. The mattress was fine for the first 12 months, but after that, we started to notice that it… Read more

was sagging where we were sleeping to the point where there was a hump in the middle of the bed. We didn't do anything for another 6 months and eventually decided to rotate the mattress 180 degrees and it was good again for around another 12 months before the same thing started to happen. After another 6 months I decided to rotate it again but given it had already sagged previously it wasn't any better. We put up with it until earlier this year when my wife started getting back pain. The sagging was getting quite bad. You could only really sleep in the same spot and the hump in the middle caused one side of your body to sit higher than the other. I contacted Sealy to make a warranty claim and they sent their people out to have a look who came armed with a tape measure and concluded that the sagging was within tolerance and explained that the sagging with this type of mattress was normal. I would have expected a more scientific method than measuring with a tape measure. Not satisfied with this, I again contacted Sealy and they offered to take the mattress to the factory for measurement, which they did, but again they concluded that the sagging was within tolerance. They did offer to replace the foam in top layer for $460. Personally, I don't believe the mattress is fit for purpose and I wasn't prepared to give Sealy a cent more. A few months ago, I started to get back issues and we decided it was time to get rid of this mattress, so after only 4 years, this mattress is going out with the hard rubbish. We purchased a mattress from a modern mattress company, that has been highly rated on this site and so far we are very happy with it and the service has been excellent. Having said that, I won't review that mattress until some significant time has passed. As for Sealy and the Exquisite mattress. There is nothing Exquisite about this mattress, Sealy's service or the price they are charging for it. It's the last Sealy product I'll purchase.

Better to sleep on the floor, The support is undeniably the best but the comfort is no good at all. Had my mattress adjusted by the company and its now firmer then what is was when I started. I have wasted 5k on a mattress and base and I cannot use it. The company has no interest at all in looking after customers. I recently asked to see if it… Read more

can be adjusted to a plush and was happy to pay for it and was denied due to company policies. Don't listen to the salespeople in stores at Snooze as they are not using it for 8 hrs a night. If any one needs a Firm Sealy Mattress I have a 5 year old one that has been slept on for less than 3 months. Was thinking of purchasing another Sealy but after they declined my request wont buy again. Thanks Sealy for nothing!! Only left 1 star due to you have too otherwise nil stars very poor customer service

We are genuinely so very happy with our big purchase here. The mattress is holding up beautifully. I've followed the guidelines on when to rotate it and its still holding great shape. Our backs are singing its praise and i can now comfortably sleep on my side. We are saving up to buy 2 new ones for the kids now! Show details ·  1

If you are looking for a mattress that ends the "sore back" cycle without feeling like you're sleeping on a literal board, the Exquisite is the answer. It’s an investment in your daily energy levels. Show reply

Very comfortable and firm enough for good support and has improve sleep pattern. Only negative is the mattress is really heavy and difficult to turn, need assistance when changing, otherwise excellent product. Show details ·  1

Accurately the most comforting bed and sleep experience of my life. The plush is a 10/10 leaving me sleeping in my utmost of all comfort zones and waking up all refreshed and ready for the new day. High recommended. Show details ·  1

Replaced our old Sealy mattress and Forty Winks allowed us to try many different types of mattresses but we again settled on the Sealy brand - comfort and dependability! Show details ·  1

Firm yet soft extremely comfortable has been great for my arthritis and keeping my back in alignment. It has improved the the overall quality of my sleep. I highly recommend. Show details ·  1

It’s a good bed, quite confortable and supportive, but when placed on the matching Sealy base, the bed is ridiculously high up, and much too high for any normal bedside tables. My back issues are no different than with any other beds, so no miraculous improvements there. Occasionally I am aware of internal springs making some noise, which really shouldn’t happen in a near-new beds. But overall, I’m happy with it. Show details ·  1

I purchased the ultra plush version for comfort as I suffer from arthritis & it does fit into my body shape well. While it is soft & body forming, it seems also to be solid so I don’t sink into the surface to far & I can now sleep with comfort & stay relatively cool. I also found while researching & trying out different brands & strengths of… Read more ·  1

comfort that the sides of the Sealy seem to be well constructed & hold quite firm when sitting on the side of the bed. 1 month in & I can honestly say it probably took 2 weeks to adjust to the new feel & now very happy with my purchase.

This lovely mattress is excellent and gives us both a great nights sleep. We both had aches from our old mattress but now have no aches. We bought the ultra soft and it’s still firm for great support. Show details ·  1

The main problem is it is rather heavy making it difficult to shift and it is only single sided which might create a problem later if there is any wear. Higher than the previous mattress but that is a plus in getting out of bed. Show details ·  1

Quite firm which is great and comfortable however, not as refreshing a sleep as I’d hoped for compared to other mattresses I’ve tried. That said, I’ve previously had a Sealy and know it will last many years Show details ·  1

It is extremely comfortable and very supportive. I can sit on the edge of mt bed and it doesn't sag. I have neck and back issues and I find this mattress has a positive effect. It is very durable and I haven't noticed any sagging. Show reply

Absolutely fabulous mattress, very comfy and supportive. The only drawback I will say, with modern mattresses that are super deep, is that they’re also super hot. If you also opt into the waterproof mattress cover then it feels like you’re constantly in menopausal night sweats. I bought my mattress in summer and instantly looked forward to winter!! Show details ·  1