Reviewer Photos & Videos
- Posturepedic Exquisite Queen
Buy if you like pain.
Have slept on this mattress once, woke up in absolute pain, shocking backache!! Paid $2500 for this mattress which was half price. Going to give it another chance, but glad I kept my old mattress! Seriously!!
Purchased in May 2021 at Snooze NSW for $2,500.00.
So comfortable, couldn't be happier!
My husband and I purchased a king Vienna Plush from Harvey Norman, (after trying every bed from every store!) We opted for the adjustable base and I just love everything about it! We upgraded in size because we have a new baby and needed some extra space, with the little sleep we are getting now, the quality is 10/10. I am so happy with our bed and the whole experience with Sealy from the specialist in store to the delivery team. We have had our bed for 5 months now. If you're thinking of getting a new bed, I highly recommend.
Purchased in January 2021.
Won't buy again
Bought the Posturepedic Exquisite 'Laila' mattress a few years ago. Lower back pain has been increasing, can't get comfortable, hubby completely stopped sleeping on it 2 months ago and is currently sleeping on the couch and is waking up pain free and rested. I don't recommend this mattress.
Purchased in December 2018.
We are so happy with our Sealy Exquisite Tuscany mattress purchased from Snooze Jindalee. We have had this mattress since 2016, till date it still provides excellent support and giving us a great night sleep! Highly recommended to anyone looking for a good night's sleep.
Purchased at Snooze.
Vienna Sealy exquisite plush king mattress
Bought this mattress in July 2019 and it cost us a fortune from Harvey Norman, how stupid were we! The mattress in the store felt plush and comfortable, now nearly 2 years on and I am having to sleep in another room in our home most nights because I just can’t bare the pain in my lower back. I new it would take sometime for the mattress to wear in but nearly two years on and it’s as uncomfortable as the day we got it. I am so upset and there is not a damn thing I can do about it. $4500 down the drain that we have worked so hard for!
Purchased in July 2019 at Harvey Norman for $4,500.00.
Great customer service
We purchase a Sealy Exquisite mattress from Snooze Aspley in January 2021. We are loyal to the Sealy brand due to our last Sealy bed experience, which served us well for 15years.
We had been sleeping in the bed for a month, and both my wife and I have developed severe lower back pain.
The team at Snooze Aspley were fantastic in resolving our issue quickly with another Sealy product and with a minimum of fuss. We would highly recommend this store for its great customer service.
Purchased in January 2021 at Snooze QLD, Aspley for $2,800.00.
What a mattress!
We have recently purchased a Sealy Posturepedic Exquisite Queen and we are so satisfied with the quality of the mattress and the way it has improved our nights of sleep. Money definitely well invested!!!
We Highly recommend Sealy mattresses
Purchased in February 2021.
firm and supportive
a firm supportive mattress so nice to have a new bed we are happy with our choice and the sealy posturepedix product amazing thank you sealy for designing such a great mattress
If I could do a zero star I would
Purchased a Vienna plush posturpedic mattress from Harvey Norman for $3800 30 days ago. Have not had a decent night sleep since, I can’t fall into a deep sleep and my hips and back are in pain while sleeping in either position. Nothing absolutely nothing like the display, spoke to the saleswoman twice since purchase reassured me that it needs to wear in I’m not sure how after 30 days on not 1 decent sleep I can miraculously have a plush comfy bed.
Do not purchase this mattress
Purchased in October 2020 at Harvey Norman for $3,800.00.
- Posturepedic Exquisite Queen
Spinal disease just went from extremely painful to unbearable
Had my Sealy Claremont Exquisite delivered yesterday. After just one night with virtually no sleep, ‘woke’ with horrid pain. Nothing exquisite about it. Hoping this can be exchanged for something that is specifically for someone who does have spinal and cervical neck disease. Sadly this one is not. Bought from Amart, who have been wonderful re other products however hoping Sealy will honour an exchange/refund, anything but this solo mum on a disability pension is now just shy of $3000 out of pocket and desperate for back support. Amart may hel...p again however just wanting to let anyone with back problems to never consider this bed. NOTE: Received a phone call directly from Sealy and spoke with Desley today, who reassured me that my initial review was premature and that I need to give it appropriate time to adjust to my body. Was wonderful customer service with Desley ensuring me I can contact them at any time. Would love for Desley to contact me back when able to regarding a separate issue but in the interim, thank you again.
Purchased in February 2021 at Amart Furniture for $2,599.00.
Our Sealy Exquisite is really a problem
After enduring the back pain this mattress
has caused me for over 2 yrs,I have no choice than having to spend, another $4500 to replace our Sealy Mattress.
Apart from the usual sagging pillow top,
in my opinion, the underlying spring system
is just not supportive enough.I am not sure
if Sealy have updated their spring system, however,they need to have a close look at
the number of genuine complaints regarding the Exquisite.It is truly unacceptable to waste people’s hard earned money.The only thing they offer is a refresh for $800.This is j...
Purchased in April 2018 at Forty Winks for $4,500.00.
Vienna King Medium
I purchased this mattress a little over a year ago and from the start it has caused nothing but back pain for me and my husband. I had no back pain before and my husband did so we thought we would invest in a new mattress.
With the help of the Harvey Norman sales person we selected the Vienna Medium King Ensemble. The first few nights we just couldn't get used to the bed and we thought it would just take some time to 'break it in' but that day has never come unfortunately .
I ensured that we rotated the bed frequently and also slept in the ...middle where possible to stop sagging etc. I have spent hundreds on mattress toppers and nothing I have tried has made us have a comfortable nights sleep. Our old Sealy mattress (which I am embarrassed to admit how old it was) was much more comfortable than this one. My next option is to think about getting one of those mattress in a box types. Extremely sad and dissatisfied.
Purchased in October 2019 at Harvey Norman for $3,799.00.
Sealy don't take genuine complaint well
Bought 2 Exquisite Vienna Flex Plush king singles from Harveynorman.The displays ones were amazingly comfortable but when ours arrived they had a different cheaper looking top covers and were very firm nothing like the display. Checked the display again and they were definitely different. Also notice the stitching was coming apart on one, so call Sealy direct. They agreed to take them back for repair and inspection as something was not adding up.
They promptly returned two days later saying they where correctly built and the top fabric was jus...
Purchased in September 2020.
Worst Mattress, Avoid At All Cost - Sealy Posturepedic Exquisite Vienna Super Firm
Bought from Harvey Norman for top dollar. Have been in pain since the first month. Mattress sagged after 1 month and not only I have to rotate mattress but also move around to find a spot that still holds. The sagging is terrible. Completely regretted the purchase, it was the worst decision ever. Stay away from this mattress unless you are courting back pain and sleepless night. I feel like being conned / scammed. Sealy I want a refund!!!!!
Purchased in September 2019 at Harvey Norman for $2,140.00.
Expensive mattress, still not goodnight sleep!
I have purchased Sealy Exquisite range -Vienna Medium Range last year from Harvey Norman Auburn store. We did pay a good amount for this 2nd top quality mattress. We are not happy with the mattress. It has given me backaches and sleepless nights. I have also spend money on physio and Chiropractor to fix my back issue. We are rotating this mattress often as advised but still no good. Sealy quoted me $700 to change the comfort level on top of 3500$ I spent to buy the mattress.
Purchased in July 2019 at Harvey Norman.
Don’t buy this mattress
My second Sealy mattress, first one was wonderful and lasted 7 years. The exquisite is like sleeping on hot coals (in winter!) and is sagging in the middle after only 4 months - and I’m a small 54kg lady. This was a very expensive purchase and I have barely had a decent nights sleep since it arrived. Wake up soaked in sweat in a saggy bed - don’t waste your money! I was told by the salesman at Domayne that this mattress top was 100 percent pure Australian wool, which is 100 percent untrue. Simply the worst mattress I’ve ever slept on. Don’t waste your money on this terrible product.
Purchased in May 2020 at Domayne NSW, Alexandria for $3,000.00.
Mattress sagged after 3 months
Purchased a Vienna firm mattress and base from Harvey Norman. Complained to Sealy via the store we bought it from after 3 months about the sag either side of centre. I am 85 kg and my wife is 68kg and yet after just 3 months our bed looked worse than our previous bed (not a Sealy) which we had for over 10 years. We live in remote WA so service was 0 from sealy. They have finally sent a new replacement mattress to the store we bought from nearly 1 year later from the original complaint. I now have a 5 hour round trip drive plus $60 bill for the ...hire trailer to get the replacement mattress. No support from Sealy for my out of pocket expenses to swap over their faulty mattress. The Harvey Norman store we purchased through have been very good following up on our issue but have had no luck in persuading Sealy to deliver the replacement to our home. So far - rubbish product and rubbish service. I will leave a follow up review once we see what the replacement is like.
Purchased in June 2019 at Harvey Norman.
Sagged after 2 years - warranty is abysmal
Bought the pillow top mattress option and the base 5 years ago. Fabulous for the first 2 years, then a slight sag developed on either side of the middle, which gradually worsened so both my husband and I were waking with back ache. Had to sleep on the couch and had a better night’s sleep. When I called Customer Support they said the sag would have to be greater than 3.2cm (without any weight on it!!) for the supposed 10 year warranty to apply. And with the Covid lockdown in Melbourne, an inspector couldn’t come out for at least 5 weeks, and I’d...have to pay $50 for the callout. (Refunded if it passed the warranty test.) In the meantime if I could take a photo showing the sag exceeded 3.2cm, I could email it to them. The sag is awful but doesn’t look like it’ll meet their mind-boggling 3.2cm sag test without any weight. They don’t give refunds and from the other reviews I’ve just read, replacement mattresses also seem to sag within a few years. The prospect of sleeping with back pain for weeks and even if they then give me a replacement, having the same problems developing again are off putting. I’m under 55kg so if the mattress sags under this kind of weight, it suggests a design flaw. I’m cutting my losses and after researching and reading Choice’s mattress reviews, getting an Emma or Sleeping Duck.
Purchased in October 2015 at Myer for $2,500.00.
best purchase,and money well spent
I spent months looking for the right mattress.
And I finally found it.
I have a number of health issues including joint issues so I needed a really supportive and comfortable mattress.
The team and snooze in Launceston, tasmania were so wonderful and especially Sofie, she was completely honest and helpful with my selection the first time I walked into the store to the day I walked back in a few months later and made the purchase.
I've had the mattress about a week and I've been sleeping soo much better i can honestly say for me it was money well spent (on sale) and I highly recommend snooze Launceston for your next mattress or bedding purchase.
Purchased in July 2020 at Snooze TAS, Launceston.
Can I say I have been very happy with the after sales service and warranty with Sealy. Even though we have had issues with our mattress (spring fault), Sealy have always super professional in working through the issues with us and standing by their warranty. Thank you very much to the team!
Purchased at Harvey Norman.
Questions & Answers
Where do I find my review that I wrote but is on hold till Sealy reaches out to me
I see some of the negatives are those coming of old bad beds your bodies are custom too and in some cases 10+year old beds to brand new beds that has more support.
Complaining after a few weeks or months bad backs or pains.
Did you get use to the mattress after 3 months???
and to those whom have had for few years does it begin to sag ??
I would like to find out the difference between the exquisite Vienna (which can be purchased at Harvey Norman, Snooze etc) vs Soho (David Jones only)? The reviews here appear to be for the Vienna.
Appreciate any feedback as the price point difference between Vienna and Soho is quite substantial.
I think they’re the same. I purchased Soho from DJ’s but I can see a seen in label which says Exquisite. BTW Not loving mine but will reserve final judgement a little while. Customer service ok so far / but they haven’t had to actually do anything just pleasant phone discussion.
*sewn in label
|Type||Coil Spring||Coil Spring||Coil Spring||Coil Spring|
|Firmness||Very Soft||Very Soft||Very Soft||Very Soft|
|Size||Single||Long Single||King Single||Double|
|Manufacturer Warranty||10 year(s)||10 year(s)||10 year(s)||10 year(s)|
|Release date||Feb 2007||Feb 2007||Feb 2007||Feb 2007|
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