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Think few times before use them
Sales was good and quick response. But WORST customer service I have ever been experienced. Time booked hut installer no show. An other installer came couple days later to finish the job in one day which should be done in 2 days. Not pay attention to detail. Quite hard to get them back to do adjustment when they didn‘t install properly. It looks me over 2 months to finish the kitchen becausw they are too BUSY.
Only interested in money
I would not recommend them. I insisted in not providing final payment until I checked to ensure that the job was completed satisfactorily. They started threatening me with extra changes unless I paid without checking. I ignored there threats and only paid them after I ensured that the job was done. So if you want a company which does not want you to check their work, Sentup would be good good for you. It is not just for me
Good luck - you'll need it with SentUp installers!
SentUp have an impressive upfront operation ([Names Removed] will come to your house for a site check) and they seemed to be endorsed by Ikea, so I delayed the job until they could install the kitchen. But they have a pool of around 17 installers (some are employees, some contractors) and I had no control of who would turn up and spend a week working in my house... I was unlucky in this lucky dip. It was a difficult week at a time when you need someone who can communicate and work efficiently. I'm sure SentUp have good installers, but I didn't ...get one. They are a busy company who have too much work and too many installers. I would go with a smaller, more personal operation, where you can engage with and screen the person who will do the actual hands on work. I hope this helps others avoid taking pot luck with SentUp.
These guys are the best!
Excellent people - dealt with both Steven and Alex for my kitchen. They're both very personable people with lots of knowledge of IKEA kitchens. Alex came to my home in Freshwater and spent a lot of time answering questions and altering the plan that I had made with IKEA. He had so much time for me and so much patience. Very knowledgable and knows the IKEA products very well. He also knew that using an oven that we had shortlisted would not be possible in my apartment because of some restrictions - something that no other people that had come to...give me a quote told me about. I could have easily ended up with an oven that wouldn't work in my apartment because the fusebox was too small. Very happy with Sentup Australia. Everyone that I have dealt with in this company have been super nice - Steven is super impressive on the phone too. They seem like they have made a lot of customers super happy with their job. Just a shame that not many people write good reviews! If everyone only writes reviews when they have a bad experience, it won't be fair for the people that are doing the research and it won't be fair for the businesses.
Amazing customer service
Hardly ever write reviews but felt compelled to sign up just to commend customer service from Steven. His knowledge and passion came through. He was patient and went above and beyond with his design.
Very happy with Sentup. I would recommend them. Initially there were a few items missing from the Ikea delivery, which was sorted. They came back and installed the rest and made sure everything was ok. Very friendly and reliable.
An error in the Ikea plan which led to cupboards being mis aligned around a window was not corrected by Sentup who claim their check measure service is not there to pick up errors in the plan... As long as cupboards fit the space good symmetry is not their problem. In my instance an unnecessary filler piece led to the poor alignment and decorative piece that sits over the window frame... on one side. I found their electrical expensive $399 charged just for installing oven. Aside from these and lesser problems I found the process quick, and their staff polite and on schedule. Every item is accounted for down to the installation of a handle. So, very transparent in billings.
Love my kitchen great work Sentup
I would definitely recommend Sentup my kitchen looks amazing,
Thank you Sofi and team all tradies were polite and reliable and made this renovation a piece of cake,\
Next is my bathroom
We initially had some issues with communication with the company and we misunderstood the capability of the subcontractors but they were able to be resolved thanks to the competent and empathetic operations manager Kevin. The kitchen is still in progress but would recommend the service again (especially the cabinet installer Paul who is very diligent with putting together the Ikea cabinets).
Knowledgeable and reliable service
From design through to installation, the whole team from Sentup were always reliable, helpful and flexible. We are very happy with the whole process and of course brand new kitchen!
Very stressful experience
A disaster from start to finish. They got plan wrong and made mistakes at every part of the job. I ended up with a kitchen very different to what the plan was because of their measuring mistake. No apologies and became threatening when I said I would report them.
From start to finish a new kitchen in one week!
We chose the IKEA style kitchen we wanted, Sentup measured our kitchen space, wrote up what fitted and a plan. From start to finish Sentup team ripped out old kitchen, rendered, installed new kitchen, did tiling and all electrical and plumbing work in just one week. Excellent team and new kitchen looks great.
Sent up were great to work with
I found Sent up great to deal with. Nothing was a problem. Steven was very helpful in the design for my small kitchen and Luke did a fantastic job installing it. I would recommend and use Sent up for my next kitchen.
- Sentup - Avoid this company
What was supposed to be a 5-day kitchen installation took 3 months. An absolute nightmare to deal with as all their workers are sub-contractors and the business owners came up with a myriad of excuses why the work was not being done. They clearly lack sufficient subcontractors to adequately service the work referred to them by Ikea.
The best kitchen install team.
Used Sentup for our new Ikea kitchen in late Nov 2018. Sofi and team did an amazing job. Very professional, good follow up, great service. Highly recommended. Thank you team.
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