??!
1 photo
Sentup

Sentup

3.6 from 17 reviews · View Statistics

Reviews

  • Customer Service
    4.1 (9)
  • Timeliness
    4.3 (9)
  • Job Satisfaction
    3.9 (10)
  • Rates and Fees
    3.9 (9)
Previous
Next
Petra B

Petra BSydney, NSW

Perfect installation

published

Very happy with Sentup. I would recommend them. Initially there were a few items missing from the Ikea delivery, which was sorted. They came back and installed the rest and made sure everything was ok. Very friendly and reliable.

Customer Service
Timeliness
See all answers
Liz

LizSydney, NSW

  • 17 reviews
  • 23 likes

Alignment Issue

published

An error in the Ikea plan which led to cupboards being mis aligned around a window was not corrected by Sentup who claim their check measure service is not there to pick up errors in the plan... As long as cupboards fit the space good symmetry is not their problem. In my instance an unnecessary filler piece led to the poor alignment and decorative piece that sits over the window frame... on one side. I found their electrical expensive $399 charged just for installing oven. Aside from these and lesser problems I found the process quick, and their staff polite and on schedule. Every item is accounted for down to the installation of a handle. So, very transparent in billings.

  • Thumbnail
  • Thumbnail
Customer Service
Timeliness
See all answers

Love my kitchen great work Sentup

published

I would definitely recommend Sentup my kitchen looks amazing,
Thank you Sofi and team all tradies were polite and reliable and made this renovation a piece of cake,\
Next is my bathroom

Customer Service
Timeliness
See all answers
Kitchen Renovators

Find out how Sentup compares to other Kitchen Renovators

Know better, choose better.

Compare all

Helpful service

published

We initially had some issues with communication with the company and we misunderstood the capability of the subcontractors but they were able to be resolved thanks to the competent and empathetic operations manager Kevin. The kitchen is still in progress but would recommend the service again (especially the cabinet installer Paul who is very diligent with putting together the Ikea cabinets).

Customer Service
Timeliness
See all answers

Knowledgeable and reliable service

published

From design through to installation, the whole team from Sentup were always reliable, helpful and flexible. We are very happy with the whole process and of course brand new kitchen!

Customer Service
Timeliness
See all answers
ingrid

ingridSydney, NSW

Very stressful experience

published

A disaster from start to finish. They got plan wrong and made mistakes at every part of the job. I ended up with a kitchen very different to what the plan was because of their measuring mistake. No apologies and became threatening when I said I would report them.

Job Satisfaction
Incentivised ReviewNo
Frank in Coogee

Frank in CoogeeSydney, NSW

From start to finish a new kitchen in one week!

published

We chose the IKEA style kitchen we wanted, Sentup measured our kitchen space, wrote up what fitted and a plan. From start to finish Sentup team ripped out old kitchen, rendered, installed new kitchen, did tiling and all electrical and plumbing work in just one week. Excellent team and new kitchen looks great.

Customer Service
Timeliness
See all answers
Bernadette

BernadetteSydney Surrounds, NSW

Sent up were great to work with

published

I found Sent up great to deal with. Nothing was a problem. Steven was very helpful in the design for my small kitchen and Luke did a fantastic job installing it. I would recommend and use Sent up for my next kitchen.

Bernadette

Customer Service
Timeliness
See all answers
Mark

MarkGreater Melbourne (Metropolitan), VIC

  • Verified customer

- Sentup - Avoid this company

published

What was supposed to be a 5-day kitchen installation took 3 months. An absolute nightmare to deal with as all their workers are sub-contractors and the business owners came up with a myriad of excuses why the work was not being done. They clearly lack sufficient subcontractors to adequately service the work referred to them by Ikea.

Customer Service
Timeliness
See all answers
Kitchen Renovators

Find out how Sentup compares to other Kitchen Renovators

Know better, choose better.

Compare all
Siva

SivaSydney, NSW

  • 2 reviews

The best kitchen install team.

published

Used Sentup for our new Ikea kitchen in late Nov 2018. Sofi and team did an amazing job. Very professional, good follow up, great service. Highly recommended. Thank you team.

  • Thumbnail
Customer Service
Timeliness
See all answers
Mzlink

MzlinkSydney Surrounds, NSW

  • 3 reviews
  • 1 like

Very professional

published
Incentivised ReviewNo
Kamran

KamranSydney, NSW

Best service I have ever had in Australia

published

They have the best experts, provide excellent service, always on-time and they are always available for any question and concern and follow up until issue is addressed.
I absolutely recommend them.

Incentivised ReviewNo
Liza and Wiryadi

Liza and WiryadiSydney, NSW

  • 2 reviews
  • Verified customer

Think twice before you deal with Sentup

published
Incentivised ReviewNo
Tessa C

Tessa CSydney, NSW

Superb Sentup communication

published
Incentivised ReviewNo
Calina18

Calina18Sydney, NSW

  • Verified customer

Good Service!

published

Alex was extremely professional, knowledgeable and experienced. He helped us design a great Ikea kitchen and discussed and priced a range of options for us. Very happy with the service and design we received.

Incentivised ReviewNo
Kitchen Renovators

Find out how Sentup compares to other Kitchen Renovators

Know better, choose better.

Compare all
DDH

DDHSydney, NSW

  • 2 reviews
  • 1 like

IKEA should think twice about recommending Sentup as installers - I would NOT recommend at all!

published
Marge

MargeSydney

  • 6 reviews
  • 4 likes

Hard Experience with Sentup

published
Incentivised ReviewNo

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.