Mr Service Plumbing & Electrical

We needed an emergency plumbing fix as there was flooding under our kitchen sink. Michael called and arrived promptly. He spotted the issue and rectified it on the spot. A new tap and hose with everything fixed quickly. Would recommend Show reply

DUTY OF CARE NOT CONSIDERED - UN-NECESSARY EXTREMELY EXCESSIVE JOB FOR ELDERLY PARENT I was very concerned to discover, after visiting my father who choses to live by himself in his own home, that this business has appeared to have taken advantage… Read more

of my 93 year old father during an overwhelming & stressful hot water problem he encountered recently in his own home. I found that he was not given any options, such as rebates on old gas hot water systems etc and, as he would have been quite focused on having the hot water fixed, he has not understood anything other than trusting that his hot water would be fixed. Yes the problem was fixed but the business representative should have issued a quote before proceeding with the job to allow other family members to review & agree with what was being recommended. It is common knowledge that our elderly parents should not be making these sort of decisions by themselves and businesses need to be mindful of their duty of care to give this opportunity!

My 93 y/o father called this service provider (also known as Mr Service Plumbing & Electrical) after receiving a flyer in his letterbox, to assist with his hot water not working. A representative attended my father's home and after a conversation with my father took $800 payment on the spot and had him sign on a tablet on the same day for works to be done and, to my knowledge, without providing a quote let alone any idea on the total cost. The business attended the next day to 'fix' the hot water problem then took balance of payment, including Pensioner discount, approximately $8,500!

After speaking with the business' Operations Manager who agreed he would not expect his elderly father to make such decisions without referring to family also mentioning that on the day of discussions with my 93 year old father it appeared that my father seemed to understand what was discussed. However my father has no recollection of the total price discussed and was extremely agitated and upset with himself that he had paid such an excessive amount after the plumbers finished the job.

One of the directors has stepped in and also agreed that a 'duty of care' was not exercised prior to commencing this job and this oversight will be a main Toolbox focus moving forward. A refund has been offered and further incentives have been accepted.

I thankfully can say, on this occasion, this business has definitely understood the issue & has restored my confidence to use again if/where needed.

Ben arrived ahead of schedule, in his shining armour on a white horse, and saved the day!! After a very reasonable quote he has probably saved the month!! Huge gratitude Ben. Show reply

I booked 247 Plumbing for today with an appointment window between 8:00 am and 12:00 pm. By 8:30 am, no one had arrived, so I called to check. I was told the plumber would come and would call 30 minutes prior, as I needed to leave for the office by… Read more

noon.

The plumber arrived at 11:35 am without calling.

The issue was that cold water was not coming from the tap. I had already purchased a new tap from Bunnings as a precaution. The plumber said the tap was the issue and replaced it. The problem still remained.

Only after that did he check further and said the actual issue was the cold water filter cartridge under the sink. When I asked to replace it, he said he didn’t carry any filters. Instead, he disconnected the filter completely, meaning the cold water is now unfiltered.

I was then sent an invoice for $319.20 for work that did not properly diagnose the issue in the first place.

I now have two taps, both working, but if the plumber had identified the real issue from the start, I would have saved around $200 and avoided unnecessary work.

Overall, poor communication, late arrival, and incorrect diagnosis. I do not recommend 247 Plumbing.

Really happy with the prompt and efficient service provided by Esat and Koby; from providing quote details through to installation. Both guys were pleasant and very professional. Show reply

I needed help with an electrical issue and Hamzi arrived the next day and was a great help! He was on time, efficient and took the time to break everything down for me, which I really appreciated. They were transparent with price while also proving an itemised invoice before the service, and flexible with deposits etc! Hamzi fixed any immediate… Read more ·  1

job and the following morning someone was sent out to finish the remaining issues. Overall it was a good experience and would recommend these guys for any electrical needs. :)

Alexander did Excellent service from start to finish. The water filter installation was completed professionally, efficiently, and with great attention to detail. Arrived on time, explained everything clearly, and left the work area clean and tidy. The system is working perfectly, and we’re very happy with the result. Highly recommend for anyone looking for reliable and quality plumbing services. Show reply

I strongly advise others to avoid this company. My experience was almost identical to many of the negative reviews I've now read-the same pressure tactics-the same conditions, and the same unprofessional conduct. A technician attempted to pressure my vulnerable mother into a $21,000 "shower revamp" on the spot, I informed the technician that i… Read more

would be gatting a second quote, Brad the plumber went on and on about how "we will never find a better deal" & that "plumber's are dodgy"when I canclled the job the same day, I was told a manager would call me. Instead the technician Brad himself phoned my landline, raised voice "WHY DID YOU CANCEL" This was aggressive, inappropriate, and completely unprofessional. Throughout this process, the staff gave contradictory explanations for their charges, I was told they were keeping money for things like "driving my mum to the bank at my mother reques" (which is highly untrue)and "being on my property for over an hour" even though No Work was done..Their own staff could not provide a consistent transparent breakdown. After weeks of follow-up, they eventually refunded a portion of $299-this was after my mother had paid a $2,000 cash deposit. They returned the following $1,421 the following week, but the remaining $299 was only refunded weeks later and only after I repeatedly followed up in writing. (May 23 2026b Brad the plumber called my landline asking for me, once my mum informed him that I wasn't home, he told her that he would "pay me to take down my post"..?! My review will never be bought. Everything stated here is based on my direct experience and written communication with this company. Based on this, and the many similar reviews Ive since read, I would not recommend them.

I contacted this service after seeing an advertisement offering a 30% discount for seniors and first‑time customers. When I called to make a booking, I was advised that the discount would be discussed with a representative. Unfortunately, the final cost was much higher than expected and pricing was not clearly discussed upfront. As a result, the… Read more

overall experience did not meet my expectations.

Avoid Your Electrician booking number 0488 812 212 - 24/7 - Service.

Booked a plumber who came out - did nothing to locate leak or turn on mains to major water leak. Quoted me close to $3000, quickly charged me a call out fee & left. Went with someone else who took the time to properly identify burst pipe & fix it. I did address this with their office - written complaint, but because the plumber who looked at my… Read more

mains tap turned off from 3 metres away made a lucky guess the company was happy with his service & didn’t question the quote $1000 over going rate with 30percent discount applied. Wouldn’t recommend. Pretty poor.

Coby, done a fantastic job installing 2 toilet cisterns & a bathroom vanity. Job was done perfectly, neatly & communication with us was professional. Highly recommended. Show reply

Alex installed our water filtration system and was diligent, professional, and trustworthy from the outset. He took the time to explain our options clearly and provided valuable guidance throughout the installation process. The quality of his workmanship was excellent, and the final result was completed to a very high standard. I would highly… Read more ·  1

recommend Alex for any plumbing requirements to anyone looking for a reliable and knowledgeable professional. Thank you, Alex (Oleksandr)

Moe was awesome with his description of works and being able to understand my speech impairment. Sal and Jackson completed the job perfectly, very happy with their service and workmanship Show reply

We have used moe for ages in regards to all our electrical work the family and i love the service provided by moe every time he comes out he never fails to impress myself and alwYs incresese rbe standRd of my home would 100%recomend Show reply

We had a broken hot water pipe in the wall cavity - Ty who did the call out on Sunday of a long weekend was accurate in his assessment and Alex who came later to investigate and undertake the repair was professional and thoughtful in minimizing the opening. Alex completed the repair and l’m very thrilled to have hot water again! Show reply

Michael was very efficient & most helpful. He was also a very polite young man. Glad you have such hardworking & thorough employees in your organisation. He will go far in his career. Show reply

I had Koby and Daniel come out and install my new ducted heater, On the first visit Koby and Reno took the old heater off so I could have the ducts cleaned. They then returned promptly after the cleaning and installed the new one, it was a pleasure dealing with Koby, Reno and Daniel and great to have our heat back on. Show reply

Both Michael and Jason were extremely efficient with re-wiring our entire house for some medical equipment we have in our house. They kept me informed with what was going on, and what they were doing. Very happy with their services and will use again in the future for sure. Show reply

I had a great experience with Alexander. He is professional, punctual, and communicated clearly throughout the job. They quickly diagnosed the issue, explained my options, and completed the work efficiently. The quality of the repair was excellent, and they left the area clean and tidy afterward. I really appreciated their honesty and attention to detail. I would definitely recommend Alexander to anyone looking for a reliable plumber. Show reply

My elderly father recently had his hot water system replaced by 24/7 Plumbing Service. Throughout the entire process, Harry (plumber) was extremely professional — arriving when he said he would, clearly explaining the costs involved, and providing an accurate timeline for the completion of the work. Another thing that also stood out was his… Read more ·  1

genuine care and the kindness he showed my father throughout the job. His professionalism and compassion were a credit to him. Well done Harry!

Both Ben and Alex were both amazing young men.very helpful.very pleasant and I would have them again for any other plumbing jobs that needed to be done.highly recommend this plumbing company Show reply

Olek was very thorough and explained the issues well. He did everything he could to avoid unnecessary damage (we had a leak in the wall) de did a wonderful job. There was some lack of communication with the office as multiple visits were required to sort our issue, but all interactions were friendly and helpful. Show reply

Good, clean workmanship. Went out of their way to help. Job took a little longer than anticipated, but rectified quickly. Good team working together no issues. Gave discount for seniors. And never underestimate the job of the receptionist. Good Team work. Would call them again if required. Show reply

Service 247 plumbing was my second quote. Ben was terrific and offered a better service and a much cheaper quote that the first. Extremely friendly also. The plumber who arrived on the appointed date was nice and early. He did a thorough job and was also very helpful and friendly. I wouldn't recommend any other company. Show reply