SG Fleet

1. Transition from y wife's company to my name took 3 months in comparison to original set up which was less than 2 weeks. 2. Unable to sign up on Sgfleet website and their support are not helping. Trying to do this for a few weeks now.

What a great experience working with Luan Nguyen from SG Fleet! * Feedback/Responses on point and timely * Very professional Will recommend him to anyone looking for hassle free professional service Thank you, Luan :) Show reply

Avoid at all costs, much worse after private equity ownership, so bad that govt ditched them Sg fleet submitted paperwork to employer 3 months late, car dealer wanted to cancel, amounts in contract that you sign get increased in other versions sent back to you, their website has no accurate record of expenses and budget, fuel card never worked, sg… Read more

bills you twice for items like rego and tyres that are covered in the budgeted expenses, hundreds of emails with a cast of 30plus people with no one responsible, sg fleet offered compensation in writing of $1900 for mistakes and non functioning lease then did not follow through. Did catchup payments that continued for twice as long as planned as sg did not cancel the extra payments after the agreed 3 months ignoring the emails and updated contract, ended up with $10k overpaid to sg who admits similar overpaid in email but then refuses to refund overpayments. No recourse for mistakes as sg removed themselves from afca supervision, although if a bank is the lender as dispute with them as banks are with afca, and sg fleet operate as the banks agent

Avoid! SG Fleet won't pay for budgeted expenses if you have insufficient funds in your account. Which means the money is coming out of your pay but you still have to pay to run your car until you have sufficient funds for them to reimburse you. They… Read more

don't seem to understand that the monthly payment is calculated over the life of the lease and that, although you might go into negative sometimes, it will catch up. They expect you, the customer to go negative, not them. They are in the wrong business.

First of all, it's crazy that there are so many extremely negative reviews here. I'm glad I ignored them and went ahead with the lease. I must say… Read more

that the leasing process was very well assisted by the consultant in most aspects. I had many doubts and pulled the plug many times, but deiced to go ahead in the end. Claiming fuel and insurance has been trouble free. My reason for not giving 5 stars: I have the impression that the company pushes for longer leases. They never really explicitly did it, but if you use their website the impression is that a longer lease is better. Of course, better or worse depends on each individual set of circumstances but, if your objective is to save money, get the shortest possible lease. In my case, I asked for 1 year, but they only gave me a 25 month lease. I accepted, it is still better than a 5 year lease. The shorter the lease, the bigger the proportional tax savings. You will "save" more in taxes through longer leases, but in the end it's not worth it.

I have been a customer of this company for almost three years and two years remaining on the lease. The concept of leasing a vehicle is all good at the start and the process of acquiring your signature sees plenty of dialogue and communication with… Read more

consultants all eager to get your business. That is where the good vibe ends unfortunately. As a first time user of a vehicle lease, I was heading into unchartered waters and I needed plenty of reassurances that I was doing things correctly. I would reach out many times, mainly by email at first. To say the wheels at SG Fleet move slowly is an understatement. Emails would often take up to 5-8 days sometimes longer for a reply. If you take the path of a phone call that too is often problematic, on hold for ridiculously long periods and never talking to the same person twice. I then had the misfortune of having the vehicle stolen in January and subsequently written off as a total loss by the insurance company (Vero, who where absolutely fantastic through the whole process) The process of getting answers out of SG Fleet of how things look going forward was trying to say the least. From the outside looking in, the problem seems to be that there are too many "teams", every stage has a team and getting an answer off anyone is really difficult. Perhaps a model they should consider is when you enter a lease you have a designated consultant and they stay with you right through the process. What is in place now just doesn't seem to work and causes anxiety in people like me who are really not too sure how this world of leasing operates.

The absolute worst of novated lease provider companies (and the standard in this industry is pretty low, so that's an achievement). If you are thinking about signing up for a novated lease with this company, save yourself the headache and pick anyone else. The entire experience has been a masterclass in poor communication, stealth charges, and… Read more

sheer administrative incompetence.

Here are a few "highlights" of what you can expect if you choose them:

- The Endless Upsell / Fee Cramming: They tried to pack a suite of completely unnecessary services and fees into my package. I had to ask them five separate times to remove them. Each time, they would remove just one, send the proposal back, and leave the rest sitting there. It felt entirely intentional.

- Ghost Petrol Fuel Cards for an EV: They automatically issued me multiple fuel cards that I never asked for and for context, I drive an EV. To top it off, they started charging me monthly fees for these useless cards, which I only caught by meticulously reviewing my transactions. It took countless follow-ups just to get that sorted.

- Basic Data Incompetence: It took them two months and multiple requests just to get my basic contact details right.

- Letting My Rego Lapse: They sent an automated notice assuring me they had my rego renewal completely sorted and that I didn't need to do a thing. A week out from the expiry date, having heard nothing, I checked in. Their response? They didn’t even have the information needed to do it. If I hadn't double-checked, they would have let my registration lapse and left me to deal with the penalties. I sent them the information, then checked in again after a few days, and I receive a request FOR THE SAME INFORMATION, with poorly written grammar.

Seriously could not be worse.

I would like to sincerely thank Steven Steen and Durim Cura for the outstanding service they provided throughout the purchase of my new Tesla Model 3. From the very beginning both Steven and Durim were professional, knowledgeable, courteous, and genuinely committed to helping me make an informed decision. They took the time to answer all of my… Read more

questions, address every concern and ensure that I felt comfortable and confident throughout the entire process.

Their patience, responsiveness, and attention to detail made what could have been a complex experience both straightforward and enjoyable. At no stage did I feel pressured and I greatly appreciated their honest advice and willingness to go the extra mile to assist me.

Steven and Durim are excellent ambassadors for SG Fleet and provided a level of customer service that exceeded my expectations. I am extremely pleased with my new Tesla Model 3 and grateful for the support they provided every step of the way.

I would highly recommend both Steven and Durim to anyone considering a Novated Lease and even a Tesla. Their professionalism, expertise, and customer-focused approach made all the difference.

SG Fleet was fantastic to work with when I recently leased our family EV. The entire process was seamless from start to finish, and the team made everything incredibly easy. As a first-time lease customer, I really appreciated the support provided by Sebastien Poujade, who took the time to understand my family's needs, recommend the most suitable… Read more ·  1

vehicle, and clearly explain the leasing process and options available to me.

Once the finance was approved and the vehicle ordered, Kiruthika Jayavelu did an outstanding job coordinating the delivery and guiding me through all the post-delivery requirements. Her communication and support throughout the process were excellent.

From selecting the right car to finance approval, purchasing, delivery, and aftercare, SG Fleet handled everything professionally and efficiently. We are absolutely thrilled with our new EV and couldn't be happier with the service we received.

A huge thank you to Sebastien, Kiruthika, and the entire SG Fleet team for such a positive experience. Highly recommended!

SG Fleet handled my novated lease very professionally and communicated clearly throughout the process, whether it was e-mail or by phone. I really appreciated their support and service, in particular Willem and Alan leading up to the final schedule, and Amelia Yong handling the delivery. Thanks team! Show reply

Michael Kokkaris has been a legend throughout my whole novated lease from the start. He has been really helpful, understanding, informative and honest throughout the whole process. I highly recommend him for the next customer that is considering of going through novated lease with SG Fleet.  I would also like to thank Brenden Ngyuen for his… Read more ·  1

assistance & a very big Thank You to Amelia Yong! Amelia worked her magic & got the final stages of delivery over the line effortlessly. Thank you SG Fleet and a big shout out and thank you to Michael Kokkaris and Amelia Yong for all your efforts and assistance! Keep up the great work team!

I had a great experience with SG Fleet arranging my novated lease car. The whole transaction was smooth and hassle-free. A special thank you to Andy for his excellent customer service, helpful guidance and clear communication throughout the process. I’m very happy with the outcome and would highly recommend SG Fleet! Show reply

The finance interest rate part of the leasing is way to high compared to Novated Lease Australia and other leasing companies. As I found out when comparing quotes like for like.

Absolute dogs to deal with. It took months to get a quote to transfer the novated lease to SG Fleet and then took ages to actually get it set up. Then I was told that there's no money to take over paying for the insurance on the vehicle, to come back in a few months when the account has built up funds, and over a year later it is still $2,000 in… Read more

arrears just after payday. Absolute incompetence. The whole point of a novated lease is that you pay for all the expenses on the vehicle.

Extremely Disappointing Service – Five Weeks of Delays I deeply regret choosing SG Fleet. It has been five weeks since I ordered my car, and the process is still incomplete. I found the car, negotiated the price, and finalised everything with the dealership myself. SG Fleet only needed to arrange the finance and lease, yet the process has been… Read more

incredibly slow and frustrating.

It took them seven working days to respond to a simple question from the bank. On another occasion, they disappeared for an entire week, later explaining that network issues had prevented them from accessing emails or phones. Most of my emails and almost all my calls have gone unanswered.

For two consecutive Mondays, I received the same congratulatory email saying my case had been passed to the delivery team, yet nothing progressed. To my knowledge, they have not even contacted the dealer to arrange delivery.

Five weeks of delays, poor communication, repeated generic updates, and still no car. Extremely unprofessional and disappointing. I would not recommend SG Fleet.

I recently chose SG Fleet as my Novated lease provider, and I would like to recognize Christine Le for her outstanding support and prompt responses. Her efficiency and professionalism have been truly appreciated throughout the process. Thank you, Christine, for your excellent service! Show reply

Complete scam and wish i could give a zero. Original lease was with Leasplan and handed over to SG Fleet. I was plus $4,400 at time of change over and within 6 weeks i only had $200 in the plan. SG Fleet deducted the contribution for one month and has refused to acknowledge the error. I have paid 3 years worth or rego in the last 12 months. SG… Read more

advise was to pay more money into the lease, even though the fuel and maint. costs are half of what was budgeted.

Avoid where possible

The initial service from the consultant was excellent, and the vehicle delivery coordinator also provided great support. However, the issue began when I finally received the finance contract after the vehicle had already been picked up which is completely unacceptable. I signed the contract one month earlier at an agreed interest rate of 7.72%.… Read more

The contract I received after delivery now shows an interest rate of 8.32%.

As someone working in the finance and banking industry, I find it extremely concerning that a finance provider would alter the interest rate after the customer has already signed the contract. This practice is not only unprofessional but raises serious questions about compliance and transparency.

How the interest rate was changed post‑signature, and a correction to reflect the originally agreed rate of 7.72%. This situation is unacceptable and appears to be a clear breach of proper lending standards.

Connor was fantastic throughout my entire SG Fleet experience. He was proactive, responsive, and always willing to help, making the whole process as straightforward and stress-free as possible. His communication was excellent, and he took the time to answer questions and keep everything moving smoothly. I really appreciated his support and professionalism and would highly recommend him to anyone going through the novated lease process. Show reply

The 5 stars was for Ruchi, as she was helpful with answering my questions and sent me the require information also to my email for reference. However, that was a follow-up to an email requesting a call in the first place. Took a few days longer than expected to get the call but seems they are very busy so just be aware that from my experience things flow slower than expected. Show reply

Changed the lease agreement and debited 5 years of insurance cost in one year. I now have no money accrued to cover servicing, rego and fuel for the next 2 years. SGfleets answer just pay us more money!

Fraudsters, my wife is looking to lease a car from them (because employer prefer SG Fleet) their agent Durim since past 2 days have sent her 5 quotes all with mistakes later says sorry everytime if we point out and sends another quote with some other figure wrong again. But miracle is that every calculation error he commits adds to his profit and… Read more

never to the customer. Probably they have a practice to keep luring customers one way or another until they accept mistaken quote. Don't know if we can trust them or not.

I am extremely disappointed with my experience with SG Fleet and would strongly caution anyone considering using them for a novated lease. I ordered a Ute through SG Fleet, with the vehicle originally to be delivered in June 2026. June came and went. No vehicle. I was then given 14 August as the next delivery date. When I contacted the dealer… Read more

myself, I was told there was no confirmed delivery date.

I subsequently spoke with Robyn from SG Fleet’s Complaints Department, who gave me multiple further dates during the same phone call — September, October and then 30 October then there isn’t an actual date.

So after months of waiting, I still have no car and no reliable delivery date.

This isn’t a situation where I have another vehicle sitting in the driveway while I wait. I have no car at all because of the original delivery date. I have been relying on lifts and riding a bike in the middle of winter.

The most serious part of this has been completely overlooked

I complained and disclosed to SG Fleet that I am experiencing domestic violence from my former partner.

I have experienced physical assault, threats, harassment and property damage, and I have been followed in public while being screamed at.

When this happens, I need to be able to quickly get away and somewhere safe.

A bike doesn’t provide that option. I need to be able to get into a vehicle, lock the doors and leave.

As a male, disclosing domestic violence is incredibly difficult. Unfortunately, there is still a perception that violence against men isn’t as serious, or that a woman hitting a man somehow doesn’t count as domestic violence. It does.

I disclosed this to SG Fleet because it directly affects why having a vehicle is so important to me. I do not feel that my disclosure was acknowledged or taken seriously.

Instead, the whole situation has continued to be treated like another routine sales vehicle transaction.

Meanwhile, I am the person left without a vehicle and without the safety net I was expecting to have months ago.

This has significantly affected my mental health, and I am struggling with the situation every day. It is very hard to talk or write about it and I have asked for help to do so.

The proposed “solution”

After explaining all of this and much much more, I asked SG Fleet to consider an exceptional circumstance solution.

There is another vehicle available locally, and I asked whether SG Fleet could work with the dealer to swap the delayed Ute for another vehicle while keeping my weekly payment as close as possible to my original arrangement. I wasn’t spoken to like I had a complaint, instead, I was quoted $618 per week, a sales call.

I had already explained that I could not afford a significant increase in my repayments but NEED a car.

I find it extremely disappointing that after months of delays, incorrect/inconsistent delivery information and a very personal disclosure about my safety, the proposed solution is effectively “pay more we don’t care at all”

It feels like my circumstances haven’t actually been listened to and I feel so depressed about it.

I also specifically requested contact from the General Manager or equivalent. That did not happen.

I don’t know why I even bother trying to get help when people disregard and treat you like it’s nothing.

I am looking for SG Fleet to take ownership of a problem that has been going on for months and find a realistic solution.

I need a car. I need to be able to safely remove myself from threatening situations. It’s gone way too far now. And I need an arrangement that I can actually manage not another sales call. Great complaint management.

At this point, my experience has been months of missed or unreliable delivery dates, no vehicle, significant stress and anxiety, and a proposed alternative cost that is ridiculously more expensive than my original arrangement.

I don’t know why I bothered.

I hope SG Fleet will actually review this complaint and provide a meaningful resolution rather than another estimated delivery date.