SG Fleet

I have a lease that is ending with SG Fleet. I have a big balance available on my account. I contacted the call centre to enquire about insurance re imbursement. The call centre assured me it would be re imbursed. A few days later i get a email saying it wont. Even though i have a balance more than double the cost of the insurance.

Avoid! SG Fleet won't pay for budgeted expenses if you have insufficient funds in your account. Which means the money is coming out of your pay but you still have to pay to run your car until you have sufficient funds for them to reimburse you. They don't seem to understand that the monthly payment is calculated over the life of the lease and… Read more

that, although you might go into negative sometimes, it will catch up. They expect you, the customer to go negative, not them. They are in the wrong business.

I recently completed a lease for a new vehicle with SG Fleet via my workplace. It was not a great process. I had to keep calling them to chase the order, even though I found the vehicle, and it took a lot longer than expected. Chasing multiple phone calls and emails including the dealership following up with them as well. I was not called back… Read more

promptly on each occasion and often had to follow up multiple days in a row to get the answers on next steps. It seems their processes and teams are not all connected well. I have had the vehicle for 3 weeks and still do not have my insurance documents or my charge card for the EV Charging. The loan also increased the % rate due to their delays.

I have been a customer of this company for almost three years and two years remaining on the lease. The concept of leasing a vehicle is all good at the start and the process of acquiring your signature sees plenty of dialogue and communication with… Read more

consultants all eager to get your business. That is where the good vibe ends unfortunately. As a first time user of a vehicle lease, I was heading into unchartered waters and I needed plenty of reassurances that I was doing things correctly. I would reach out many times, mainly by email at first. To say the wheels at SG Fleet move slowly is an understatement. Emails would often take up to 5-8 days sometimes longer for a reply. If you take the path of a phone call that too is often problematic, on hold for ridiculously long periods and never talking to the same person twice. I then had the misfortune of having the vehicle stolen in January and subsequently written off as a total loss by the insurance company (Vero, who where absolutely fantastic through the whole process) The process of getting answers out of SG Fleet of how things look going forward was trying to say the least. From the outside looking in, the problem seems to be that there are too many "teams", every stage has a team and getting an answer off anyone is really difficult. Perhaps a model they should consider is when you enter a lease you have a designated consultant and they stay with you right through the process. What is in place now just doesn't seem to work and causes anxiety in people like me who are really not too sure how this world of leasing operates.

I contacted SG Fleet today for a general enquiry on what expenses I can claim as part of my novated lease. I spoke to Jaime Garcia who was very patient with my enquiry and provided via email, a full list of items I can claim. Jaime Garcia was very… Read more ·  1

polite and helpful, and I am very satisfied about the experience. With no request from Jaime for a review, I am so happy about his service that I have decided to leave a positive review on my own accord.

Unfortunately my experience was very poor and I wish I could go back and not have used SG Fleet. Overall, I found them misleading (vague answers and not answering questions directly). They are all over you when you're speaking with the sales team. … Read more

Once you sign the contract (well 2 contracts for me, see below) good luck getting in touch with anyone ever again.

- I was not given the 'fleet buying power' of SG Fleet as advertised and had to go buy my own car (via deposit) for the standard RRP.

- My vehicle was ready from the dealer within 3 days (registered to me) and SG Fleet took well over a week to finalise the payment and forced me to sign a new contract that is $650 more over the life of the lease even though I was told I will not pay a cent more than the original quote, that this was for 'administration purposes'. I confirmed the call was being recorded and that I won't pay a cent more but guess what came out of my bank account.

- Please note the big box with the $ amount that literally says 'Your fortnightly package cost' - Add 31% to that of what actually comes out of your pay as this is the post tax amount. I asked this question and it was not answered honestly.

- 3,000kms per year were shaved off my quote requirements.

- The interest rate went from 7.87% to 8.19% as a result of their delays whilst I waited for them to finalise the vehicle that was already allocated to me.

- The vehicle I purchased was a 2025 as per the VIN/VicRoads/dealer docs and I was forced into signing a contract for a 2026 model or I can't proceed and lose my deposit or have to purchase the vehicle outright.

- All the above issues I called about and was passed around and provided no answers.

- Good luck getting a call back/email reply once you are finished with the sales team, still yet to receive an actual email reply.

Overall, a terrible experience and I would never use them again. I made the mistake of saying it was my first time leasing and I believe they took advantage of me. The amount that comes out of my pay will total $97,630 over 5 years for a $67,000 car (yes aware that is pre-tax and Incl insurance/rego/tyres etc, no fuel as electric) and they still want $20,000 residual at the end if I want to keep it??? $117,630 over 5 years for a $67,000 car, next time I'll just buy it outright and save the $ and the hassle.

Steven Brown (Sales) and Steven Steen (Delivery) helped me with the novated lease for my new EV. They have provided me with timely information and walked me through the process patiently as it has been a while since I did the last novated lease. They have been really helpful and professional throughout the process. Show reply

I have decided to retire and decided to de-novate my lease. Kim P took my call and was an absolute delight to deal with. She was very efficient, explained the process and timelines. All aspects were covered and I was very pleasantly surprised at the ease with which it was implemented. I cannot rave enough about how easy she made things. Show reply

Ruchi Gupta from SG Fleet customer Service. Did an excellent job to resolve our issues regarding reimbursement. Great knowledge, detailed explanation patient & precise. Thanks SG Fleet having this wonderful & helping persons you have.This makes us comfortable and peace of mind. Show reply

Very slow in processing. Despite all the approvals and processing from my employer, they are yet to settle. I wanted to buy a used car lined up everything almost 15-20 days back. They just send automated emails every week without any evidence or clear communication of actions. Too much of bureaucratic hurdles in this era of AI. My car dealer is… Read more

trying to chase them But to no avail. I won’t recommend this company and definitely I will be sharing my experience as a feedback to my organisation’s corporate team who manages affairs with them. A home loan is settled quickly…

Very worse customers service. Never work in favour of customers. Full of scams. Asked one document got it after 45 days. At the end of lease period they won’t allow you to use your own credit money to reduce the final payment.

One of several negative reviews I’ve made about SG Fleet since I leased a car through them (ordered the wrong car, took months to sort out the paperwork, didn’t pay the dealer’s invoice for weeks so the dealer wouldn’t release the car to me, sent me fuel cards that didn’t work etc.). This one is about a scuff mark on my bumper. I vaguely recalled… Read more

paying for minor scratch cover. Digging through layers on their website I eventually found I’d paid for “MDR Plus 4 Years”. No other information provided, and MDR doesn’t appear in a search of the SG Fleet website. ChatGPT found it meant Minor Damage Repair and provided a link to an SG Fleet webpage (apparently hidden from their own search tool) that gave some information but didn’t explain how you arranged a repair. Back to ChatGPT who suggested I try Schmick Scratch & Dent Assist. I downloaded the Schmick app, and logged in with the same email address I use for SG Fleet. Amazingly I found my car details were all preloaded so I was able to put in a repair request. My one star “terrible” review reflects my opinion of SG Fleets’s website.

I would strongly recommend going elsewhere. They were very quick to sign me up (borderline harassment) but once the documents were signed, contact from SG Fleet completely disappeared. It has now been over four weeks since I signed the paperwork and paid the deposit for the car, and the issue is still not resolved. Communication from SG Fleet has… Read more

been non-existent. Not once have they called to provide an update or explain where things stand. The excuse given is that they are “very busy,” but if that’s the case, they shouldn’t be taking on new customers. The lack of after-sales support is unacceptable.

Even the car dealership has expressed their frustration with SG Fleet’s poor service and advised that they do not want to continue working with them in the future.

There are plenty of other leasing companies out there. My previous lease was with Maxxia, and in hindsight, I should have gone with them again, this would have been resolved weeks ago.

never ever go to them. the most dishonest and fake. everything is a lie and they charge you 10 times more than what they promise. it has been a total loss leasing with them.

Sales component of my dealing was superb and can't be faulted. Numerous quotes provided without fuss and followed up with calls to update on progress. Then there's the delivery. The "co-ordinator" was unresponsive to emails, calls and the number provided went to voicemail every time I called. They blamed the salesperson and the portal for false… Read more

information provided and then when called out for changing stories throughout the process, again denied information they provided to me. Still no response to emails sent throughout (or to even confirm I received my vehicle) and could only contact via a general number instead of their own. Absolutely hopeless. Would give this aspect a negative score if possible.

Once I sourced a vehicle after delivery blew out from 2-3 weeks to 2-3 months (someone else's fault I'm told), the car was delivered in 2 weeks with minimal fuss. Again, still no follow up to confirm the car was received, or any other comms regarding the car being ready etc.

Really disappointing after a seamless first experience (again sourced my own car).

Six weeks to get everything sorted, took over a month to get finance approved, never return calls and almost never answer calls. Very proactive to get the ball rolling but once you sign dont ecpect any support.

Extremely disappointing experience. The car has been ready at the dealership for weeks, but sgfleet has still failed to release the funds and finalize delivery. The entire process has been painfully slow and inefficient. Trying to get an update is almost impossible. Most emails receive either no response or a generic automated reply that… Read more

provides no useful information.

What should have been a straightforward process has turned into a frustrating waiting game. Based on my experience, sgfleet seriously needs to improve its communication, responsiveness, and overall efficiency.

Also I was originally quoted a finance rate of around 9%, only to be told later that the application had been declined, no evidence given, and then approved through another financier at a higher rate of around 10%. The lack of transparency around this process has left me with serious concerns.

Overall, the experience has been slow, inefficient, and frustrating. Based on my experience, I would not recommend sgfleet.

SG Fleet let me down with my used car order. Despite I had two other approved options, I decided to go with SGFleet which was a wrong decision. Extremely slow process and ignoring emails and calls, made me disappointed with SG Fleet.

Worst fleet company I have ever dealt with. Salesman ghosted me as soon as the finance was done. Didn’t order the vehicle. Didn’t document what was requested. 4 weeks of chasing them it still wasn’t done. No return phone calls. No emails. Nothing.

This is my second review in this month. First they took long time to do financial review. Even after that review they were very slow for their work. And then my car is all ready for the delivery, now they are not even releasing the fund which they should be doing last week to dealer. I was suppose to get my car this week from the dealer. Following… Read more

up on dealer, they are ready to give right away but novated lease agents are taking too long. Wish we had a choice to switch the lease partner from our company.

Customer service was ok, communication was at times very slow and difficult to get an answer. Delivery of leased vehicle was nearly delayed due to remittance paperwork not being completed in time due to SG Fleet. I had to chase up the remittance paperwork so I was able to pick up the vehicle at the allocated delivery time, was quite a stressful… Read more

time due to having to arrange childcare, accommodation, delivery of vehicle, transport, and then following up the money side of things after highlighting how long it would take several times to SG Fleet. I was always told to ignore what the car manufacturer was telling me about financial clearance times, and that everything would be fine, I don't believe that would have been the case if I didn't follow up and constantly ring SG Fleet.

I would like to recognise the outstanding customer service provided by Shahreen Rahman. Shahreen ensured that everything was handled smoothly and efficiently, with no unnecessary back-and-forth emails required. She was proactive and professional, and made the entire process effortless from my perspective. It is rare to receive service of this… Read more ·  1

calibre, and I wanted to take the time to acknowledge her excellent work. Shahreen is a great example of customer-focused service, and her assistance was greatly appreciated.