SG Fleet

Great company to buy from if you want terrible customer service, on top of excessive delays and non delivery of services you’ve already paid for. Wouldn’t recommend this to anybody. Find another supplier and stay away from the sg fleet company. Show details

I contacted SG Fleet today for a general enquiry on what expenses I can claim as part of my novated lease. I spoke to Jaime Garcia who was very patient with my enquiry and provided via email, a full list of items I can claim. Jaime Garcia was very polite and helpful, and I am very satisfied about the experience. With no request from Jaime for a… Read more ·  1

review, I am so happy about his service that I have decided to leave a positive review on my own accord.

First of all, it's crazy that there are so many extremely negative reviews here. I'm glad I ignored them and went ahead with the lease. I must say that the leasing process was very well assisted by the consultant in most aspects. I had many doubts… Read more

and pulled the plug many times, but deiced to go ahead in the end. Claiming fuel and insurance has been trouble free. My reason for not giving 5 stars: I have the impression that the company pushes for longer leases. They never really explicitly did it, but if you use their website the impression is that a longer lease is better. Of course, better or worse depends on each individual set of circumstances but, if your objective is to save money, get the shortest possible lease. In my case, I asked for 1 year, but they only gave me a 25 month lease. I accepted, it is still better than a 5 year lease. The shorter the lease, the bigger the proportional tax savings. You will "save" more in taxes through longer leases, but in the end it's not worth it.

OUTSTANDING Customer Service and high product quality. Despite a bumpy start (our original case officer left on annual leave without passing on our application), over all experience and the service SG fleet provides was simply outstanding, if I could, I would rate 10 stars out of 5, simply an amazing service. With in 40 minutes of me inquiring… Read more ·  1

about my wife's application and why there is no response from original case manager, Eric Tan reached out and informed that he will be taking over our application. I must say, Eric provided one of the highest customer services and knowledge on the product that I ever experienced. We had a correspondence of over 40 emails, and each email he would respond within 30 minutes. Even during Easter, I wanted to double check and I emailed him on Sunday morning around 8:40am, Eric even then responded under 30 minutes. He did an outstanding job with our car lease application and I would highly recommend him to any1 who is inquiring for SG Fleet services, Eric is the type of a great employee, that makes you want come back to SG Fleet for a return business.

Unfortunately my experience was very poor and I wish I could go back and not have used SG Fleet. Overall, I found them misleading (vague answers and not answering questions directly). They are all over you when you're speaking with the sales team. Once you sign the contract (well 2 contracts for me, see below) good luck getting in touch with… Read more

anyone ever again.

- I was not given the 'fleet buying power' of SG Fleet as advertised and had to go buy my own car (via deposit) for the standard RRP.

- My vehicle was ready from the dealer within 3 days (registered to me) and SG Fleet took well over a week to finalise the payment and forced me to sign a new contract that is $650 more over the life of the lease even though I was told I will not pay a cent more than the original quote, that this was for 'administration purposes'. I confirmed the call was being recorded and that I won't pay a cent more but guess what came out of my bank account.

- Please note the big box with the $ amount that literally says 'Your fortnightly package cost' - Add 31% to that of what actually comes out of your pay as this is the post tax amount. I asked this question and it was not answered honestly.

- 3,000kms per year were shaved off my quote requirements.

- The interest rate went from 7.87% to 8.19% as a result of their delays whilst I waited for them to finalise the vehicle that was already allocated to me.

- The vehicle I purchased was a 2025 as per the VIN/VicRoads/dealer docs and I was forced into signing a contract for a 2026 model or I can't proceed and lose my deposit or have to purchase the vehicle outright.

- All the above issues I called about and was passed around and provided no answers.

- Good luck getting a call back/email reply once you are finished with the sales team, still yet to receive an actual email reply.

Overall, a terrible experience and I would never use them again. I made the mistake of saying it was my first time leasing and I believe they took advantage of me. The amount that comes out of my pay will total $97,630 over 5 years for a $67,000 car (yes aware that is pre-tax and Incl insurance/rego/tyres etc, no fuel as electric) and they still want $20,000 residual at the end if I want to keep it??? $117,630 over 5 years for a $67,000 car, next time I'll just buy it outright and save the $ and the hassle.

After countless exhausting experiences of being passed around by the SG Fleet team, we were finally fortunate enough to connect with Jaime Garcia — and he is without a doubt the best service representative we have dealt with in our five years working with SG Fleet. Over the years, dealing with the general fleet team has consistently been… Read more ·  1

frustrating. Follow-ups are often missed, communication lacks clarity, and it frequently feels like the responsibility falls back on us to chase updates and push actions forward. It has been an ongoing challenge.

Jaime, however, is a complete outlier.

From the moment we connected with him, he immediately understood the issue at hand. Instead of redirecting us or asking us to follow up with other teams ourselves (as we have often experienced), Jaime proactively took ownership. He actively worked to connect with the relevant teams, sought accurate information, and ensured we were given clear next steps.

Most importantly, he followed through. He handled the matter professionally and later sent a detailed follow-up email summarizing the discussion and outlining the best course of action. That level of accountability and clarity is something we truly value and rarely experience.

Jaime Garcia sets the standard for what customer service should look like — responsive, proactive, accountable, and solution-focused. We genuinely appreciate his efforts and hope his approach reflects the direction SG Fleet moves toward in the future.

Joseph Sweeney was very helpful in identifying ways I can best utilise my spending budget nearing end of lease. Without his help I would’ve lost a lot more of my budget to tax. Show reply

Sony Srivastava understood my question and was very helpful. She was there to assist, not put up barriers. Overall, I have found the move from Leaseplan to SG Fleet to be nothing but positive and I am grateful for the common sense they display in processing reimbursements and the ease with which they can be claimed. Show reply

I called SG Fleet with a range of questions relating to my recent purchase. The phone number was visible on the website. The selections offered were precise and delivered me to the correct people. The wait times were short and clearly explained. The help desk person I spoke to was precise, accurate, helpful and knowledgable and answered all my questions and resolved every issue in a single call. Show details ·  1

Do what ever you can to find another company. Its taken more than a month to get a car I sourced and paid a deposit on. Staff are useless, never answered my calls, took 24 hrs to respond to simple requests. Show details

SG Fleet has been extremely unresponsive. It took them 8 business days to approve the finance, and I have been unable to reach my delivery coordinator, by either phone or email. There has been literally no guidance or support from anyone throughout the entire purchase and delivery process—leaving me to constantly follow up on every single step. as… Read more

soon as SG fleet sent remittance to BYD, i arranged the vehicle pickup myself, i chased all the paperworks myself, and i had to reach out to DMR to chase for my paperworks and maintenance kit. whats the point SG fleet assigned a delivery coordinator to me, that im unable to reach to ask questions and raise queries?

Amazing experience every step of the way. Deepak and Kiruthika were extremely professional and friendly and moving across steps in the process was seamless and timely. Show reply

The 2 issues I had were resolved over the phone and explained clearly and concisely. The customer service on this occasion was excellent- Kim was extremely helpful and efficient. Show reply

I would give no stars if I could. Since they have taken over from LeasePlan my figures are always in a negative for some reason, they decided in March to take 5 months worth of payments out of our account. So now we are paying a lease payment and also paying for services and rego because we are in a negative and they will not reimburse us. So I… Read more

don't know why we are paying for a lease at all. Then I ask for a payout figure, mind you our lease is up next year and they give me a price a few thousand less than what we paid for the car 3 years ago. This is the worst case of mismanagement of a lease plan I have ever seen. We have had a few and never had I had to pay the lease plan plus all the expenses of services and rego and get NO reimbursement because they have stuffed our figures. Never again will we use Sgfleet they are terrible.

I was very pleased to receive fast, productive, and friendly help from Joseph Sweeney and Abhinav Kapil regarding my reimbursement/account question, and additionally a question regarding a lease renovation. Thanks both for your help! Show reply

I’ve had a novated lease with SG Fleet for an EV for the past 4 months, and unfortunately it’s been a very disappointing experience. I didn’t have much choice in provider due to my employer’s limited options, but I regret going with SG Fleet. From the start, there were transparency issues and the actual finance repayments ended up being… Read more

significantly higher than what was initially quoted.

On top of that, I’ve repeatedly been charged for “fuel” expenses linked to EV charging cards (RFID), which I never requested in the first place and only had discussion about with the salesman. Despite asking multiple times for these to be cancelled, the charges have continued.

Overall, the lack of transparency, unexpected costs, and poor responsiveness have made this a frustrating experience.

For comparison, my previous novated lease with Maxxia (ICE vehicle) was far smoother and more transparent — I regret not being able to stay with them.

Would not recommend.

I cant give a high enough rating for Jonathon. His customer service was fast clear and to the point while being personable and friendly. Jonathon is a credit to your company. Well done!! Show reply

Thank you Jonathan for your time. You listened to my concerns and answered my questions. I now have a good action plan to move forward. Thank you to Simon who was very helpful in this situation. Show reply

SG fleet customer service is poor. Responsiveness is slow, and multiple escalations and reminders were necessary throughout the process get acknowledgements, let alone answers to my questions. SG fleet also appear to have poor relationships in the market, leading to hostile sentiment from Automotive companies directed at them, drawn out… Read more

non-transparent negotiations, and substandard outcomes which limited the vehicle options I could access. I only continued to use them as our company policy restricted me from using other providers. I do not recommend using them if there is a choice.

I had a simple request that I couldn't find an answer for - I put an enquiry through to the novated lease team which was immediately picked up by Jessica A. Not only did she acknowledge my request in a prompt time, she referred it to the appropriate people and had the answer back to me within 24 hours. Absolutely outstanding customer service! Show reply

Asha, was able to answer the questions relating to the payout of the lease car. In addition, recommended follow up actions to ensure a smooth transition. She was considerate and thoughtful in response. Excellent customer service and stated at the time over the call. Show reply

Had a great experience after calling SG Fleet and talking to Joseph Sweeny. I needed to stop an automatic payment and Joseph called the right section at SG Fleet, sorted it out and called me back - all within a few hours. Show reply

Joseph was friendly and easily understood why I was calling. After understanding the purpose of the call he clearly explained how the item would proceed and an idea for how long it would take to be get to a position where I could action my part and what would be necessary. Show details ·  1