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SGIO Home & Contents Insurance

SGIO Home & Contents Insurance

1.4 from 66 reviews

Reviews

Review distribution

5 star
4
4 star
2
3 star
0
2 star
7
1 star
53

Craig

CraigPerth, WA

Very poor service

published

Have home and contents insurance with SGIO , had a roof leak which damaged the make anymore and now not interested in replacing ceiling . All they want to do is pay out a small amount and said you can fit it yourself . To repair it properly all the ceiling should be replace but after talking to the woman on the phone ,the answer is no we will only pay you to replace that section. My policy is old for new but all they want to do is not repair properly. I also have several policies with them but !!!

Coverage TypeHome & Contents
Claim MadeYes
Type of ClaimStorm and Rainwater
Claim Resolution Time2-4 weeks
Claim DateJune 2019
1 comment
SGIO Insurance
Care TeamSGIO Insurance

darren dixon

darren dixonGoldfields, WA

  • 2 reviews

unbelievable poor service

published

SGIO only wants to fix half my lino and match best they can there rest so will end up with two different types of lino
unbelievable poor service sgio used to be such a good company will look at cancelling and changing companies after being with them for 20 plus years

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Claim MadeYes
Type of ClaimImpact at Home
Claim Resolution Time2-4 weeks
Claim ApprovedYes
See all answers
2 comments
SGIO Insurance
Care TeamSGIO Insurance
darren dixon
darren dixon

Hello its not the entire home but its not going to look right if it doesn't match up where it joins

Dan

DanGoldfields, WA

Still waiting

published

My home was broken into 4 weeks ago!
The claims process has completely stalled!
Called multiple times to have it escalated and was told each time id be contacted by the end of the day and it NEVER happens!
We are a family of 5 and are still without hot water, our property is still unsecured, and my stolen goods look like they have to be replaced out of my own pocket if this goes on for much longer.
We never miss a payment, never object to the constant rises in premiums and this is how we are treated when we most need the service we PAY for!

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimTheft and Vandalism/Malicious Damage
Claim ApprovedNo
Claim DateMarch 2019
See all answers
3 comments
SGIO Insurance
Care TeamSGIO Insurance
Dan
Dan

Update as of 29/4/19》our claim had advanced after a few phone calls and a fair settlement has been offered, the staff are infact very friendly and helpfull its just hard to get them to call back.

SGIO Insurance
Care TeamSGIO Insurance

Thanks for this update Dan, we do appreciate it. We will pass on the feedback around callbacks to make sure this isn't an ongoing problem. Hopefully you'll notice improvements in the future. Thanks again Dan, all the best! ~Jamie

Bis

BisPerth, WA

  • 2 reviews
  • 1 like

Terrible service

published
Value for Money
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
1 comment
SGIO Insurance
Care TeamSGIO Insurance

Rocco

RoccoPerth, WA

Home Insurance - Many things not covered, poor service, high excess

published
Value for Money
Customer Service
Coverage TypeHome & Contents
Property TypeDuplex
Claim MadeYes
Type of ClaimStorm and Rainwater
Claim Resolution Time3+ months
Claim ApprovedNo
Claim DateSeptember 2018
See all answers
5 comments
SGIO Insurance
Care TeamSGIO Insurance

Thanks for reviewing our product Rocco. If you would like to escalate your concerns on to our management team, please PM us your details via Facebook Messenger. We would be happy to look into this on your behalf ~Renae

Rocco
Rocco
SGIO Insurance
Care TeamSGIO Insurance

Hi Rocca. We could help you escalate this to the next stage of our complaints resolution process if you feel the claim has been wrongfully denied. ~ Jono


macavoy

macavoyPerth, WA

  • 3 reviews

Everyone Stay away be aware.

published

Made a landlord claim. It was accepted but I was told that I had to pay everything up front then they would reimburse me. It was all recorded on the phone twice. They reneged on the deal for a huge amount of money. They ripped off a hard working young family. They didn't care at all. I took it all the way to the ombudsman and didn't have enough evidence. They couldn't even send an assessor out to have a look. I was told to send photos into them. Almost lost my investment property over these mongrels. Stay clear of them. Hope they rott

Insurance claim madeYes
2 comments
SGIO Insurance
Care TeamSGIO Insurance

Hey Macavoy, thanks for sharing your claims experience and we are sorry to see you are unhappy with the outcome from the ombudsman and our internal review but we do thank you for taking the time to share your thoughts. ~Kaz

macavoy
macavoy

You management team threatened me in writing to withdraw the ombudsman. I went full steam ahead. Go rott in hell


Ralph

RalphPerth

  • 7 reviews
  • 6 likes

SGIO Premium increase without information

published

I have had various policies with SGIO for over 20 years. I currently have two home policies.
Recently I received an email which showed that the amount that I was paying monthly had increased by 16%.
NO EXPLANATION!
When you ring the Service Centre (located in South Africa) the rude lady will inform you that they have increased the value of your home (without notifying you) and you should read your policy document which explains that they can do that.
SGIO are about to lose two policies and I will switch to RAC who are cheaper and have a call centre in Australia and who have workers who pay tax in Australia unlike SGIO who give jobs overseas to increase their profit margin!

Insurance claim madeNo
1 comment
SGIO Insurance
Care TeamSGIO Insurance

9th September still no tv with accidental cover now 19th October

published

10 years still no tv for 8 weeks claim dept so slow and staff no empathy told 2 weeks ago claim finalist just told today manager only signed off on the 15th October

Insurance claim madeYes
1 comment
SGIO Insurance
Care TeamSGIO Insurance
Chris

ChrisPerth

  • 3 reviews

Storm damage- terrible

published
Insurance claim madeYes
3 comments
SGIO Insurance
Care TeamSGIO Insurance
Chris
Chris
SGIO Insurance
Care TeamSGIO Insurance

Sorry to hear Chris, Did you PM us your details through? ~Renae

MonkeyBaby

MonkeyBabyPerth, WA

  • 55 reviews
  • 21 likes

Expensive & poor customer service

published
Insurance claim madeNo
1 comment
SGIO Insurance
Care TeamSGIO Insurance

Luc

LucAU

  • 4 reviews
  • 1 like

The worst company to deal with ever STAY AWAY!!!!

published

I have been with SGIO as a landlord for 15 years I put in a claim for a rental property worth $2500 as quoted by their builder my excess was $500. They knocked back the claim saying it was maintenance issue even though July had a number of storms.

I could have saved my premiums for the last 15 years, and had money in the bank.

Do not deal with this crowd, they'll take your premium but wont pay you a cent if they can get out of it.

Insurance claim madeYes
3 comments
SGIO Insurance
Care TeamSGIO Insurance
Luc
Luc
SGIO Insurance
Care TeamSGIO Insurance

Thanks for your honesty Luc, As Kaz mentioned if you would like us to look into anything on your behalf you can PM us your details via Facebook Messenger ~Renae


PETE

PETEWestern australia, 6163

worst experianse of my life

published

been 7 months at least still not paid been to interviews given all they could ask for and being treated like im doing insurance fraud stay away from SGIO THEY DONT LIKE TO PAY

Insurance claim madeYes
1 comment
SGIO Insurance
Care TeamSGIO Insurance

Assessor were great and on time and polite but still waitng to hear what happens next from SGIO so s

published

not happy assessors were great and very polite and quick and on time but I don't know what happens next SGIO have not followed up with a phone call or to let me know what happens next and its been over 3 and half weeks .Its The first time I have ever claimed and I have been with them for 30 or 40 years. All I want to have is a phone call telling me the assessors have got back to them and to tell me what happens next

Insurance claim madeYes

Karen

KarenFremantle

EXPENSIVE - massive increases in payments

published
Insurance claim madeNo
Steph

StephPerth

  • 2 reviews
  • 5 likes

Taking advantage. Completely criminal.

published
Insurance claim madeNo
Lisa Sole

Lisa SolePerth

  • 2 reviews

What can I say They are Brilliant, SGIO are the best insurers. I will always insure with them

published

SGIO will always have my support I cannot praise them more highly. Thank You For all that has been done, with the best contractors on board. Swift professional service and always with a smile

Insurance claim madeNo

Deem

DeemBoyup Brook

Massive increase to premiums

published

We were customers of SGIO for 7 years with Home and contents insurance. In that time we have never made a claim. Recently our annual policy renewal arrived - Imagine my disbelief when I noticed the cost had increased 500%, from $1200 a year to $6500 a year!!
When we rang to ask for an explanation, there basically wasn’t one, just pay an exorbitant premium or don’t. We chose don’t and I suggest that others don’t as well. This company shows no loyalty to long term customers and can’t explain why such an increase occurred.

Insurance claim madeNo

Rick

RickPerth

Bad customer service

published

After 10 years my policy lapsed due to banking changes. When I sort to renew the policy was more expensive and I had a 72 hour Storm exclusion policy added. Terrible expensive company with bad customer service.

Insurance claim madeNo

Shocking Service

published

To be advised by a disrespectful Customer Advisor that after being a customer for 10+ years and never having made a claim, we are to pay a $1000 excess to replace our damaged bench top with a colour that doesn’t match the existing and, to find out the builder carrying out the repairs is charging $4000.

Insurance claim madeYes

About to leave SGIO

published

The customer support from SGIO for a storm damage claim we have been making was frustrating, inefficient and time consuming with constant follow up by us required. Storm damage occurred 12 months ago and was repaired, obviously incorrectly diagnosed, and then exactly the same thing happened again in January. We have had to pay a second excess in order to have the same repairs happen. We will be leaving SGIO when the repairs have been completed. There has been a significant price rise for our policies as well, so we will be doing our research and taking all our polices with us.

Insurance claim madeYes

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Questions & Answers

Rex Pollard

Rex Pollardasked

Why does household Insurance increase between 16.74% every year?

1 answer
SGIO Insurance
Care TeamSGIO Insurance

Hi Rex,
We will increase your sum insured each year by around 5% to keep up with inflation, this could account for the increase or some of the increase. Please contact the team on 133 233 and they can explain this for you.


Molly

Mollyasked

is there a claim form I can print and complete?

1 answer
exhausted
exhausted

Everything done online


Rod Simmonds

Rod Simmondsasked

Are interior blinds cover by pet damage

1 answer
DVW
DVW

I don't know, just call SGIO, I've always found them helpful.


Get an answer from our members and SGIO Insurance representatives

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