Shade Solutions Australia

Is this Shade Solutions Rebranded?? – If this is the same company as Shade Solutions - DO NOT USE. Dishonest and truly disgusting lack of any service. Shade Solutions - Supplied us the wrong blinds; never changed and never refunded money as they promised. Show details

Taken deposit item never received – Please be careful!!! This company has taken my deposit and never provided the product. Doesn’t return calls. They were so professional when I meet them that I was in horror after checking the reviews online after getting no response for months. Show details

Waiting for my deposit to be returned for 8 months – In September 2022 we paid an approx. $1,800 deposit for one of their products to be installed. Shortly thereafter, it was mutually agreed the product was unable to be installed at our premises. [Name Removed] from their operations team promised to return the deposit at the time. He again promised earlier this year when we followed up as it had not been received. It is now May 2023 and we have still not received that deposit.

Copenhagen Retractable Roof System – Fantastic product, have not had my air conditioning on once since awning was erected. Beauty is that in the cooler months I am able to retract to allow the sun and warmth back into the house. With not having to use electricity re air conditioning, then in winter not having to use heating, I am very impressed with the costs I am saving. This… Read more

awning has given me another outside area to put my table, enjoy outdoor dining and not be in the hot sun. Would highly recommend product, company and service, you have all been a pleasure to deal with.

Highly recommended – The sales person came out and explained the different options and from that meeting we purchased it and had it installed January of 2021. We have been very happy with it and it has allowed us to use the patio comfortably during the noon day sun.

Great service – The awnings that were recently installed are fantastic. They've drawn a lot of compliments, and their size, placement, style, and color all work well together.

Stay away from them – Been over 5 months now, will not returne calls. Took a 5k deposit, promised install by Jan. Still nothing and will not return calls and no one is ever in the office. Save your self the pain. Will be going to consumer affairs if we don't get our money back or the product installed Show details

Quick to ask for money, slow to complete the job – We had a Copenhagen shade installed mid 2022. After paying a large deposit we were then bombarded with emails demanding payment in full. We refused to pay this without any product on site or installed. Payment was made immediately on what we thought was completion. After the salesman finished his pitch with promises that one was in stock and would… Read more

be installed within a week we waited months for the product. After sending out the installer, who was fantastic, we then waited more weeks for the product. On confirmation of installation 2 installers arrived with absolutely no idea about the job. We sent them away and demanded the installer who measured up the job actually be the person who did the job. Seemed like the logical thing as he was the only one who knew the job. Fortunately he arrived the next day and the job was completed within a few days and they were fantastic as was the electrician who also completed the installation. On completion the owner [Name Removed] came to site to review the product. It was [Name Removed] observation than the installation was incomplete and they would rectify it immediately. Seven months later we are still waiting for this immediate rectification. [Name Removed] seems to have difficulty replying to emails asking for completion of a very expensive product, of which there have been numerous, yet was very diligent in sending emails demanding full payment for a product that wasn’t even in the country let alone on site. The pieces required to complete the job are essential and as they haven’t been installed we are now noticing corrosion internally in the structure. If these pieces had been installed as promised it is likely the corrosion would be prevalent. Knowing [Name Removed] from reading previous reviews I’m sure he will comment on this, it would be nice if he responded to our direct emails and finished a simple 5 minute job before he does so ! Overall we are happy with the product, the installers were fantastic but the customer service is very very poor and it is coming from the top. G.Bird

Delays in installation, and now not responding to repair requests – We eventually had our motorised awning installed after waiting for 8 months. There were numerous promises to install and eventually after much follow-up it was installed the awning cost us $9,000. We started using it regularly this summer and the arms are sticking when we open it. We contacted the office via phone 11, 19, 24 and 31 January 2023… Read more

only to leave a message with the telephone staff. I finally received an email from Andrew Valk asking for my details and problem so he could organise a repair on 3/2/2023 which I responded to immediately. To date I have had no response from anyone at this company to repair my awning which is still under warranty. They have until 28/2/2023 to repair my awning, if this doesn't occur I will be contacting Consumer Affairs.

Good job – The awnings that were just erected are fantastic. They've drawn a lot of compliments, and their size, location, style, and color all work nicely together. I'm pleased I made the choice to choose a solid hue. The white trim is the ideal finishing touch. The installer performed a fantastic job and was very kind and professional.

Very helpful – Very helpful and patient during the inquiry stage, booked the installation slot within a month, and the installation went smoothly and efficiently given the size of the awning. The awning is looking great. Shade Solutions provides excellent service.

Great service – They have full-time workers who are knowledgeable about their products and how to best meet your needs. Their installers are exceptional at what they do, and unlike most, they won't settle for anything less than a flawless installation. They are the greatest, and we highly recommend them.

Amazing ! – I did my research and asked for a quote, Shade Solutions were 20% less expensive that the other quote and only asked for a $500 deposit with the balance paid after the installation was completed. The consultant offered me a St Tropez from a stock list and it was installed two weeks later. The installers were lovely, it took 2 hours. I paid and… Read more

got my 5 year warranty the same day. Happy to recommend to anyone wanting great quality and great value for money. Looking forward to summer under our St Tropez

Still waiting - still – January 2024: No resolution. Ever. 11 Oct 2022: Following on from updates below - 24 and 26 Sept - now see the article in today's The Age. Shade Solutions has gone into voluntary administration. 6 Oct 2022: Still waiting for Shade Solutions to resolve this, despite their offers and conditions to resolve this, all of which I have accepted,… Read more

still no action from them to finalise this. No response to phone calls or emails. It's in their hands to finalise. Still waiting.

26 Sept 2022: Read front news, The Age, Melbourne. Awning customers 'duped', then sued for throwing shade.

24 Sept 2022: READ THIS from Consumer Affairs VIC: https://www.consumer.vic.gov.au/latest-news/shade-solutions-public-warning

16 Sept 2022: Owner of SS agreed to finalise the debt, with conditions. I have since followed up on phone and email several times to finalise. STILL WAITING.

12 Sept 2022: When installing the awning, damage was done to Hebel. I did purchase the warranty (product and service) and requested Shade Solutions fix the damage. No effort made to fix the damage over many months of communication. Went to VCAT. Order made March 2022. Despite the owners' commitment in person, phone and email this is still unresolved. $10K out of pocket. Awning removed to avoid further damage. Be cautious.

Buyer beware – I paid for an awning then they didn’t deliver the product then refused to refund me. He has $9500.00 of our money. Buyer beware there is now a consumer alert out for this company and several Age articles Show details

Do not ever give them money, you will regret it – Shade solutions are a dishonest company that has failed to provide on the product they said they would. After not delivering on the original installation date, an inorrect awning was fixed to the wall. We were advised that the correct one would be installed and that they would return and rectify the situation. 6 months later and we are still… Read more

awaiting the correct awning we have paid for. The sensor has still not been supplied and the poor contact/communication and failed promises from Shade Solutions keep on piling up.

Reading other reviews, this practice is consistently repeated at the customers expense and their service is terrible. Do not give them any money as you are guaranteed to regret it.

Did Not Deliver or Install or Refund - only gave excuses – My Husband Ordered in October 2021 Paid deposit $3.5k with sales person [Name Removed]. Sales person [Name Removed] said this would be installed early Dec for Christmas. IT DID NOT. Attempted several communications dating back to 10th Dec and attempted phone communication in Nov. On 13th Dec we receive an email advising instal will be Jan 2022… Read more

On 19th Dec we request the actual date and installer details - no response On 22 Jan we contact sales person via phone he advised the office would call the next Monday On 24 Jan receptionist [Name Removed] in office left a voicemail saying we would have an installation date by Friday 28th - we did not hear back! I called Receptionist spoke to her who advised stock arriving from overseas and look at install date and let me know by Monday 7th Feb 2022 - did not hear back! On Tues 8th Feb I called again and expressed concerns she said whole team was in office and will know date in 24-48hours. On 15th Feb still had no communication and emailed to request a refund and have had NO RESPONSE!

Do not trust this company and do not pay any deposits! We have NO awning and they wasted our time and precious money!! How can you do this and still be in business its insane!!

Bad Customer Service and Sales – Went to a lot of effort to ensure the produce would suit my rooftop needs as ell as downstairs requirements. Sales person was insistent it would be OK and promised installation in 3 weeks. Installation date was 7 weeks and during that time I called many times to follow up and no one ever returned my calls. On day of installation, installers… Read more

refused to install rooftop shade as it was not going to work. Was happy to continue with downstairs installation but they did not have the correct size shade and I would be waiting goodness knows how long! I have cancelled my order, requested a refund was told to put it in writing. That was 5 days ago and I am still waiting.

Rip off – Ordered a shade 8 months ago & paid $4000 deposit. Still not installed, no explanation, no apology.... nothing. Have broken installation dates. Order a shade from them at your peril. Show details

Factual experience of customer service – At the start of October 2021 we ordered an awning and paid deposit immediately on the assurance that we would have an awning installed end of October and at worst case the 1st week of November! By the 2nd week of November we had not had any contact or update as to our installation date and this was followed up via [Name Removed] who quoted our… Read more

job via text message as well as through the office support email neither of which provided any response! Subsequent phone calls with various members of the team assured us that we would have an installation date soon and that we would be provided with an update. These updates never proactively eventuated and resulted in me having to follow up weekly. By mid December after endless excuses and conflicting stories based on who you spoke with, I had to resort to daily phone calls, emails and requests for updates. At this stage I also requested a refund of our deposit. I was assured by team members that my request for a refund would be processed but yet days later once again we we're asured our installation was imminent. We were finally advised of an install date of early February (only after repeated follow up), however the awning they were going to install was a completely different colour to what was actually ordered by us? Obviously this was not acceptable to us and again we reiterated that we wanted our deposit back. Fast forward to mid February and multiple assurances of refunds being processed on certain dates we are still awaiting any refund or communication from Shade Solutions as to where our money is?

Update as of day of posting - we have finally received our deposit back 2 months after requesting it

It’s great but paint came off the arms an onto the canvas I sent photos but nobody has bothered to get back to me – I was very happy with my shade they said I couldn’t get it installed until after Christmas because of the back log from Covid but they rang me and said they had a spot before Christmas I was so pleased thank you Show details

Don’t deal with these people! – Do not deal with these people. Dodgy, dishonest and poor communication. I first engaged with the salesperson in May 2021 and was given an expected install of June/July. I paid a total of $10000 for an $18000 install. They keep blaming COVID and advised after the deposit that there systems come from Turkey. After multiple install timeframes I… Read more

was contacted in December 2021 advised that the install was imminent and asked for payment of the remaining $8000. Given the ridiculous timeframe, the poor service, the bad reviews, the dishonesty, and failing to meet the agreement, I asked for a full refund. Initially staff indicated this will be possible, but then attempted to keep convincing me to receive delivery of the item. The owner then said I would get a refund after they onsold the system but couldn't say this would happen. They have now even refused to honour this and are keeping my money and stopped contact with me. They say the item is custom built, but it's not. Its prefabbed and then adjusted on install. The salesman disclosed this to me. Clearly they work on the basis of keep the money and hope the problem goes away. I have lodged with Consumer Affairs and sent a letter of demand. I have also now commenced legal proceedings. My next step will be an email to a Current Affair on Channel 9. I have legal advice that I'm on solid ground but it's a matter for Shade Solutions as to how they wish to drag this out. I asked for evidence of the actual cost to date of the item in an effort to negotiate on refund and I sell the system myself. Again they won't show me. Most likely because their cost is no where near the $10000 they have taken from me. There response to this will most likely be that this a fake review or I'm dishonest. I can assure you all this is true and I have all the emails and communications to prove it. If they respond to this and defame me in anyway then I will also consider civil options in that regard. I look forward to providing more updates to the saga as the company and the owner [Name Removed] continues to wiggle and try and cheat their way out of it. What's fair and just shouldn't be denied and I will take this all the way if required. As my right is, I will continue to tell this story honestly and as often as I can.

Awnings recieved – Finally recieved our awnings just before Christmas.They are great.The installers and electricians were very professional. The problem was lack of communication They just need to let people know about delays and not make bookings and just not turn up Glad we persevered as it is a quality product Show details

Disappointed – Really disappointed with this company Supposed to be getting my blinds installed today.Rang to find out time the installers would be here only to be told they don’t even have my blinds yet They were supposed to be installed by the end of October The communication with this company is abysmal.They never return phone calls.Most calls go straight to… Read more

voicemail mail. The first time I had a call returned was today to tell me they aren’t installing my blinds It’s a shame for the salesman he was great

Great product incredible service – The team were very accommodating friendly and did a stunning job. Above all it is a fantastic product we did our research and they were by far the best price for the quality. Show details

Quick turnaround, great service from there mobile showroom to installation – From the mobile showroom to the installation of my St Tropez can’t fault it. A little miscommunication at the start. But everything was rectified in due course and my installation was booked in within a week of accepting my quote! Show details

Fraud!! – Have had no contact for nearly 12 months after paying 18k deposit. As a pub owner in a small country town we have suffered due to being outdoor dining dependant during COVID. The business is not located at the address either. Guy has no shame and people should stay away.  Show details

Highly recommend Shade Solutions – Just one phone call to organise a measure and quote. The installation was booked, and the boys were punctual, polite and professional. They worked well, and explained the unit and remote details to me clearly. Unfortunately Melbourne weather has been terrible since, so I haven't used my new awning much. I look forward to summer and my new shade area. I highly recommend Shade Solutions.

THANK YOU SHADE SOLUTIONS – Unfortunately I recently lost my job due to Covid. I had paid a deposit to Shade Solutions for a blind before losing my job. I contacted them and explained my situation. As my blind wasn’t ready for installation I asked if it would be possible to obtain a refund. I wasn’t too hopeful but I have to say that the staff couldn’t have been more… Read more

understanding or more helpful. I had my deposit returned the same day! I want to thank Shade Solutions for being so understanding. When I can, I will definitely be calling them again to supply my shade. Thank you so much!

Perfect – Could not be happier with the awning installed this week, from the salesman offering advice on size and colour to the office staff and installers who were really professional. Great price, great product, great service. 10/10 Shade Solutions  Show details