792 reviews
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AI reviews summary
The overall sentiment regarding Shapermint is highly polarised, though heavily weighted towards dissatisfaction due to business practices. While a segment of users praises the comfort and effectiveness of the camis and wireless bras, a significant volume of reviews flags deceptive marketing and billing. Recurring issues include unauthorised monthly subscription charges, misleading currency conversions (advertising in AUD but billing in USD), and a checkout process designed to add unwanted items to the cart without a final review.
Pros
Cons
Verdict
While the physical products receive high marks for comfort and fit from many users, the brand is overshadowed by widespread reports of predatory billing and deceptive sales tactics. Consumers should exercise extreme caution, specifically regarding hidden subscriptions and currency conversions, and are advised to monitor their bank statements closely after any purchase.
A follow up review. Shapermint Order #SM14407433-TR I still haven't received my refund. I am tired of chasing it It has been so many months. It is a SCAM..
I have purchased several times from Shapermint. Everyday camis, sweetheart bra cami, bras and sports leggings. I'm always very careful with choosing sizing and haven't had any issue. Only once I ordered the wrong size but had no problem getting a replacement. I love them. They are so comfortable. I can wear them all day and feel gently… Read more · 1
supported without feeling squeezed. I think those people who have had issues maybe were not careful with sizing and accidentally ticked the subscription box. I don't buy their bonus upselling offers because they do add up very quickly. In the end, I would recommend the quality and fit of Shapermint clothing.
I found these products reasonable. I needed to exchange my purchase of sweetheart cami as it did not support my breasts, (in contrast to their advertising), and had padding which I certainly don't need. If you need shapewear, you likely don't need a padded bra! I had good communications with customer service for the exchange to a different, less… Read more
expensive product but was not offered the price difference as a refund. AU$ Their correspondence was prompt although a little contradictory.
I will probably not buy from them again.
We value everyone's feedback, Lis. Positive or negative, this way we can improve our customer satisfaction.
Reviews with attachments
Size choice was disappointing. I tried anyway but nothing fit. The return process was complicated, not very easy to find but once initiated simple enough. In the end the whole process cost me about $25 for nothing though, so be sure you want what you buy and be careful when checking out they like to pre-select options for you that you probably… Read more
don’t want. The material of the bras are nice, not sure how they feel for a good fit. If you go for it, tread with caution.
Thanks for sharing your experience, Debbie. We’re… Read more
If anyone thinks that these are opaque as shown in the advertising photos think again! Definitely not as advertised. Show details
Hi there, we're sorry the product wasn't as expected.… Read more
Shapermint claim a full refund within 60 days of purchase but they do not honour it. If you are purchasing from the AU site be aware that if you need to request a refund they will only pay the leaser US dollar amount to your account. It appears as though you are our purchasing locally but you’re not and you will lose money when you realise that the bra cups don’t sit flat and nothing about their camis changes the shape of your body. Show details
Hi Lyn, we're sorry your experience didn't meet your… Read more
Omg these are the BEST bras I have ever worn. The Sweetheart Bra is amazing . I have a medical condition & it difficult to find a bra that fits, supports & is like wearing a second skin - these are it. Shapermint you have made 1 Australian Lady a convert & will buy over & over again. Told my sister & she just bought them too ✨ This is my second order & I can’t wait to add other products ❤️ Show details · 1
Every single item I ordered is terrible. Leggings rolling down my waist. The bralette is the biggest joke (only photo I attached along with a pic from their site) Nothing like advertised. Though it was free with order they can have it back. Better off with temu. The sweetheart is missing the push up effect. More like pancake effect. So… Read more
utterly disappointed. They charge you US$6 just to process the return, that's probably how they make money.
Thanks for sharing your feedback, Michaela. We… Read more
I placed my order and immediately regretted it, so tried cancelling within 10 minutes, apparently it had already been processed and was told I couldn't cancel. I received a free item with my purchase, they sent me a size 3XL, when I ordered a M/L. Was told no exchange or refunds on a free item, but they can add the correct size (if available… Read more
stock) to my next order. I will never use this company again. Also the bra I purchased puckers up under the breasticles and the fabric is quite hot and uncomfortable. Very disappointed.
We're sorry to hear that your experience didn't meet… Read more (+2 replies)
this is a scam website you click on something then try to take it out of the order and it keeps it in then if you go to pay for it then see that there is something in there that shouold not be it says its shipped and you cannot change the order. so i tried again and put 2 things in my basket hit pay and it changed the price as below
We're sorry to hear about your experience, and we… Read more
I purchased one bra and was offered another bra for what I assumed was $90 all up for the two bras when I got the receipt it was $172 for three bras. I immediately jumped on their website to cancel my order to be told it’s already sent within five minutes of purchasing. I got stung well and truly by this mob I suggest you do not under any… Read more
circumstance by from them. It was the wording that got me.
I returned the two bras and was given 82.00 back not the 90.00
I did not return the 1 st bra because I wore it, however I can buy exactly the same from Harris Scarfe. Big hype little joy.
Thank you for explaining everything so clearly,… Read more
Latest follow-ups
Best return system for incorrect sizing ever experienced – Ordered as per size chart, way off, too large. Contacted company re exchange and was amazed at positive and helpful response, including return postage. Replacement items arrived in a blink of an eye. Wonderful. I completed this survey without… Read more · 1
noticing they offered a future credit until I went back to my invoice to find the Invoice number asked in a later question
Follow-up · The replacement items arrived before I could take a breath! The product has been ok since arriving although the leg spaces eased out and didn't return!
Find out how Shapermint compares to other Underwear Shops & Brands
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Comfy underwear – Love your shaper shorts, very comfortable. Underwire bras fit and feel absolutely great Show details · 1
Follow-up · Still a shapermint fan have bought various items since, bras, shaper shorts are my favourites. Buy you will not be disappointed !!
Freedom to move – I’ve worn Shapermint for years and will never go back to discomfort and disappointment. I’m a very active almost 80yo and Racerback bras have given me a freedom I didn’t know existed. Show details · 1
Follow-up · Shapermint garments never wear out. I only ever buy new ones because I drop a size or two. Then I pass them on. Seriously, they hold their shape and effectiveness forever. Since wearing Shapermint I’ve gone from size 22 to 16. They make you feel so good it’s easy.
Positive reviews
I'm so happy with my bras. They are so comfortable and wash well and don't have inserts you need to fiddle with after washing like some other wire free brands. Surprised at all b the negative reviews to be honest as I love the bras and have had no issues with my orders. Show details · 1
Absolutely loved the product have no problem with that at all. I have a problem with being charged a subscription that I didn’t know about. I hadn’t signed up for a subscription. It must’ve been done automatically without my consent or knowledge so… Read more · 1
I won’t be purchasing anything else from shape of meant unless that is refunded for the last three months.
Follow-up · My problem finally got resolved and they actually gave me a refund on my subscription, so I was really grateful for that. I love the product. I use it all the time and now the problem has been resolved. I would definitely purchase from this company again in the future.
I have seen these promoting adds on social media so many times I thought what the hell....looked AMAZING hmmmm thought not sure about this site....resisted for a long time....finally gave in....so the AUD special sucks.... you in, by the time you select your size etc etc and get to the cart wow those affordable bras are now questionable...thought… Read more · 1
about it paid USA price and guess what.....Oh My Lors the most comfortable bras I have ever worn... all the promotional videos are spot on...I've never worn a bra that doesn't remind me im wearing it and can not wait to get it off....these bras are wonderful I forget that I have it on...I love them, recommend them and buying more...the wire bras are going in the bin
Negative reviews
I would have left a zero review, but it wasn’t possible. The product is nothing like you expect. The fabric feels strange. It doesn’t fit very well. I have contacted the company about returning the product for a refund. They haven’t gotten back to me. Show details
We're sorry the product didn't meet your expectations… Read more (+2 replies)
Beware you can't cancel and very spammy. After I entered my card details but before I proceeded to the review shipping costs and pay page, a promo page came up. I wasn't interested in the promo but I couldn't opt out so I left the site altogether and decided the company wasn't for me. I received an email from them saying they were waiting for… Read more
payment. Then 15 mins later my account was charged (including postage I never knew the cost of) and I received a confirmation email. I tried to cancel and there is no option to do this on their website. I emailed them and they claimed the product had already left the factory on a Sunday afternoon and therefore they couldn't cancel the order. I would also like to add that they have turned my comments off on their Instagram posts that describe the issue I have had. If you look at their posts there is a suspiciously low number of comments which likely indicates they are doing this to A LOT of unhappy customers. I have reported them to Consumer Affairs Victoria.
We're sorry for the inconvenience and understand your… Read more
Website was confusing and unclear. Ended up ordering 4 bras when i only wanted 2. Tried several times before the product arrived to cancel the order. I was so annoyed that i never even opened the bag when it arrived. Returned the items straight away. The experience cost me money (would not give a full refund), time, and a piece of my sanity. I… Read more
will NEVER order from them again. Wouldn’t matter how good the product was, you cant leave your customers feeling tricked into purchasing. Just bad business.
We sincerely apologize for the inconvenience and the… Read more
Recent reviews
I ordered over $350 AUD of product. Most were poor sizing and inconsistent. Customer service - atrocious. You talk to a bot. You want to return an item - $6 USD return fee, but if you want to exchange - free! However the exchange items you can choose from - extremely limited and most sizes sold out. The return/exchange process is very poor. The… Read more
website constantly resets and you lose where you are up to. 60 days to exchange/return - this is not from when you receive the parcel, it's from when you order it! I would absolutely not purchase from here again.
We hear you, Leslie! We understand your concerns about… Read more (+2 replies)
Find out how Shapermint compares to other Underwear Shops & Brands
Know better, choose better.
Regardless of what the product is like, I have unsubscribed from their emails 6 times, but still get emails. They have also charged my credit card a random amount 2 months after my purchase.
Hi Nothappyjan, we're truly sorry to hear about your… Read more
It was not clear at check-out of their membership that gets automatically deducted from your card each month and this has been happening for a while now without me realising they were taking money. Very disappointing since I did like their leggings, but I won't be purchasing again since this sneaky tactic has caught out hundreds of people according to all the reviews!! Bad business practices!!
Hi Alana, we hear you, and we're sorry for the… Read more
I ordered 2 products on the 8th that I needed for the 23rd. According to shipping estimates this was plenty of time. Now its the 23rd and the items have still not arrived. I tried asking for my order to be cancelled. They would not cancel it and say I need to wait till it arrives then return it. I am disabled and live far away from a post office.… Read more
I just wanted a simple purchase, but now have a whole mess to deal with and don't have the products I was counting on for tonight. I do not recommend. UPDATE: weirdly after submitting this review the package was delivered the next day ...on a Sunday. But while it is weird/impressive that a courier drove out to mine on a Sunday ... IT WAS STILL TOO LATE AND NO ONE EVEN CONTACTED ME.
Hi Christina! We understand you were counting on your… Read more
I ordered the large in camis & sports bra as i went by the sizing measurement details online, when received & tried on I needed a size M. The bra was to be free with the camis as a sale offer. When i returned the items to be exchanged for a smaller size, I only received camis. After numerous emails, i was then told it could not be exchanged as it… Read more
was free. I feel this should've been made clear, as I wouldn't of sent it back if I knew I would miss out all together, as I could of given to someone else. Not impressed that I missed out on the free item I was entitled to. Very disappointed!!!
Hi Tokes, thank you for reaching out, and we're truly… Read more
Beware - during checkout they sneakily add extras to your order. That’s reprehensible I would never buy again, I don’t like their business model I took up the buy one get one free offer from Facebook advertising. Should have cost $59 plus shipping. Instead I was charged $122 as they added a “2 pack of bras” to my order that I didn’t see checked.… Read more
So disappointed. Furthermore I messaged them within minutes to be told I can’t cancel the add ons as it’s already been processed. Really? Within a few minutes! Terrible way to do business. I’ll be returning the whole order once it arrives but what an inconvenience. I won’t buy again
Hi there! Thank you for sharing your feedback. We… Read more
Very dodgy take care when ordering. Entered on the Australian website. Tried to avoid the membership issues other customers faced. Asked for express postage came up $12. After order went through. I noticed an extra product added ( 2 cami bundle) and… Read more
postage $25 coming from the USA in 2 weeks ( not the promised 1-3 days) tried to cancel immediately but cancellation button greyed out. Frustrating!!!!
Follow-up · Since writing this review the customer service team have been in contact refunding the extra postage charged. The products arrived and it was very easy to return unwanted products at no extra cost to myself. Excellent follow up customer service.
Hi Happy! We're happy to hear everything worked out!… Read more
Shapermint provides incentives to order their products. I was offered a free product if I ordered 2 products. Guided by their sizing chart I added the free product only to find it was way too big when I received it. I tried to exchange it but they advised their policy doesn’t allow free items to be exchanged. Be warned their sizing chart is… Read more
incorrect and I am left with an unusable product which I find very wasteful. I did read reviews prior to my purchase that customer service are very unhelpful and this was definitely my experience.
Hi RSAU! We understand how important it is to have… Read more
Don’t fall for it, people—Shapermint is a scam. I did receive the product, but once they had my credit card details, they started taking monthly payments without clear consent. And when I tried to get a refund, they didn’t respond. Show details
Hi Alexis! We understand how important it is to have… Read more
Hi there, we're sorry for the delay. Your refund for… Read more