Sharp R395YS / R395YBK has been discontinued. See all Sharp Microwaves.
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Just another unsatisfied Sharp microwave user.
I have read the reviews and I am another who purchased a Sharp R395 y s microwave. Stopped working after 2 to 3 years. Phoned Sharp, but received no solution to my problem.
Purchased in August 2017 at Harvey Norman Retail Stores - Appliances for $299.00.
I really liked this microwave until it failed to work, blown fuse & that was the end of it. Purchased 07/2017, short life & now goes to e-waste. First microwave 36 years old, still working using in workshop. Second microwave, another brand lasted 7 years. Manufacturers need to concentrate on quality & repairable. Would rather pay a higher price for a product with a longer life.
Purchased in July 2017 at The Good Guys for $287.00.
I will NEVER buy a Sharp product again.
Had microwave for 4 years hardly used it. Occasional heat pack warm up and some steamed vegetables. That's it !!
Repair man said it is the most expensive part to replace
Purchased in October 2016 at Bing Lee for $450.00.
Another disposable short term product.
Ours was only ever used for reheating. Never cooked in it. Unfortunately, for some reason the door and door surround decided to arc out quite dramatically. This gave my wife such a scare she immediately switched it off and unplugged it. It was well looked after with no visible corrosion or damage whatsoever. If left unattended, this could have caused a fire or worse. Contacted Sharp and emailed pictures. No response as yet.
Reported fault to the ACCC.
UNLESS Sharp replace it, we'll never buy Sharp again.
Thinking about Smeg now.
Purchased in November 2015 for $249.00.
Programming has changed - it doesnt cook as it should
We have owned a Sharp Carosel with Sensor Cook for decades. Replacing like with like as the appliance needed replacement. The latest model is a total waste of money. The sensor cook doesn't work as it should, the programming must have been changed. Everything we have attempted to cook has either been very overcooked or undercooked eg sensor cook vegetables. Another sensor programme, rice now stops a couple of minutes in, to be stirred. It used to be set & forget = perfect rice. The delay start has gone too.
Purchased in April 2020 at Harvey Norman for $299.00.
Waste of money
Failed after only 2.5 years,keeps blowing fuse thought additional cost and the brad name would matter, but clearly not
Outlay $280 probably should have bought Kmart brand instead
I will be contacting Sharp for refund
Purchased in July 2017 at Goodguys for $280.00.
Bought this Stainless Steel Microwave as I had previously owned a white one which was great and lasted forever, though with a new home I wanted an upgrade. Was always a bit noisy. Maybe used twice a week for a year and a half and it seemed to just blow up! Totally disappointed as hardly used and still looks brand new!
Purchased in September 2017 for $350.00.
Was an excellent microwave I ever used, very happy so far but stopped all in sudden , not happy now...
Was an excellent microwave I used ever, very happy so far but stopped all in sudden , not happy now... after 4 years, feels like such a short time and one year warranty is not so enough for such an expensive microwave, hope sharp will do something to deal with it...
Purchased in April 2015.
What A Dud but Sharp came to the party for out of warranty repairs
Purchased 29/6/2018 - failed just over 12 months later. Started making a terrible noise intermittently over last few weeks. Initially thought it was the turntable coming off the rollers but now evident something more serious and stopped using it. We had owned a Sharp Carousel microwave that served us well for over 10 years. I will submit a complaint to Sharp and also check if our credit card provides an extended warranty but from other reviews it appears this item is an absolute dud. Do NOT buy!
Purchased in June 2018 at The Good Guys for $193.00.
DO NOT BUY... Wish we could could give 0 stars. Purchased 13/4/18. Failed 29/8/19. Grand total of 16 months use. Surprise... It only has a 12 month warranty. DO NOT buy. We should not be forced into buying "Extended Warranties" for this sort of rubbish.
Purchased in April 2018 at The Good Guys for $224.00.
In for repair after 3 months !!
After 3 months of use the turntable stopped working, Sharp do not replace but rather send off for repairs ( even thought the microwave is only 3 months old ) has been nearly 3 weeks being repaired and still have no microwave !!!
Noisy and marks with fingerprints easily - would not recommend !!
Purchased in April 2019 at The Good Guys for $350.00.
Only lasted three years
It was bought in September 2016 and has just suddenly stopped working. It sounds and looks the same with all the lights & beeps but just not cooking anything. Three years just seems a pretty short life expectancy.
Purchased in September 2016 at Harvey Norman for $299.00.
Great microwave till today
Hi i purchased this microwave on 30 July 2016 and it stop working today 22 July 2019 just less than 3 years. It was working great till today. This stop heating or cooking. This was a great microwave. Love it so far but not happy now. I think one year warranty ia not enough for this expensive product. I hope sharp can repair this at no cost please. Would love to buy again.
Purchased in July 2016 at 2nds World for $260.00.
Microwave caught on fire.
Like others before me with this model, we bought this to replace a Sharp Carousel we'd had for about 30 years! And my parents first long-lived microwave was the same - so why wouldn't we go with Sharp again?
I think we bought this one it about 2 years ago. Last night we put it on to COOK for 10 minutes. . After about 6 minutes in, I could smell acrid smoke and couldn't believe it was coming from the microwave. I've never seen a microwave do this and we always use microwave safe containers. We stopped it immediately and smoke poured out. There'...s a big burn mark / melted section on the bottom of the door and a black scorch mark on the door frame. There was no misuse by us so must be a fault. Luckily we were close by or the whole thing could have burst into flame. How hasn't this model been recalled???? Bought from Good Guys, Castle Hill. What do we do now? What's happened to Sharp? They were always so good in the past.
Purchased in February 2018 at The Good Guys.
Great until it wasn't!
We have had the same problem as so many others. We were gifted the our microwave a few years ago as a housewarming gift. Within 3 weeks of having it, due to a fault it burned / melted a hole inside the door. We had it replaced with the same model and were told it was a 'freak occurance'. Now, a few years down the track, this one has done the exact same thing! I turned it on yesterday and it made crackling sounds and when I opened it there was a pungent burning smell and burns around the door.
This is SO DANGEROUS. It's clearly a fault and I'm...wondering why the model was never recalled? It shouldn't matter that it's an older appliance, microwaves absolutely shouldn't do this. I had always believed Sharp to be one of the best brands, but now, after having two consecutive microwaves fail us, I would be reluctant to ever buy one of their products again.
Purchased in February 2015 at The Good Guys.
Okay for a while
Purchased 2014 and has done a reasonable job. Two days ago arced and has a large burn mark. Was told by Sharp to take to local agent for assessment. Took microwave in, agent opened door and said he would have to have a closer inspection before telling Sharp what the problem was and if they would ok it to be fixed. He then told me if Sharp decided not to fix it it would cost me $154 for the inspection. Not happy so will not buy Sharp again.
Purchased in March 2014 at The Good Guys Physical store for $242.00.
Turntable stopped working and microwave no longer heating
Our Sharp microwave is just over 5 years old and has suddenly stopped working. Turntable stopped working and microwave no longer heating and display does not revert to "Cooling" at end of the selected timer period. The microwave played up a few weeks ago and was not working properly but after turning it off at the mains power plug and restarting it worked ok. Last night and again today we have turned off and unplugged the power plug and attempted to heat half a cup of water for 20 seconds then a further 50 seconds, the turntable did not rotate and the water remained tepid. Can it be repaired or will this cost almost as much as a new microwave?
Purchased in July 2012 for $234.00.
Purchased from Harvey Norman yesterday a new microwave. Took it home, plugged it in, not working. Travelled another 35mins to return it from Montville to Maroochydore, the m/w was replaced, no problems with an apology. All good and working. Today I selected a recipe from the manual, moist carrot cake, followed the recipe to a T. When it was finished, half of the door is "fogged out". Rang Customer service, was told this was normal because of the high moisture content. "Just keep the door open for 1 to 2 hours".......WHAT......... Have always had Sharp Carousel M/W, not happy with this new one
- R395YBK (Black Stainless Steel)
Bought this from good guys in Fyshwick we were looking for a good new microwave and the technology used in the sharp modeling is inverter technology which aids in even cooking of the food say if you are cooking meat or rice it can cause even heating and good texture the colour and look of the model is also great
- R395YBK (Black Stainless Steel)
Have always bought Sharp Carousel Microwaves, I find them easy to use, and my last one lasted 12.5 years. So in 2016 when I needed a new one I kept with the brand and bought a R395YBK. And despite a few minor differences (no Less & More button etc), I've been happy with it. Until yesterday when I put some food in it (with no metal) and it started arcing straight away. When opened it smelled terrible and there is a burn mark near the door. As it's out of warranty I started doing research on new Sharp microwaves, but then out of interest I looke...d up the reviews on this one, and it looks like arcing with the gap in the door is a common problem. So I called Sharp Customer Service to see if there had been a Product Recall or an option of a replacement (to an obviously flawed model) and was very disappointed with their response. I felt like they just tried to brush me off to the local appliance centre. With young kids, a microwave isn't something I can do without for more than a couple of days, so now I'll be looking at other brands. Although the current Sharp model has good reviews, how can I be sure it's not going to start having the same problems in a couple of years?
Questions & Answers
can you please tell me where I can purchase a new waveguide for this model
I had Sharp oven for 8 years before I bought today Sharp 1200W inverter sensor oven from Good Guys. I am disappointed by fan cooling which was not there in my previous oven and am scared to read many negative comments and life less than 2 years. Where is company reputation. Why is this function in new ovens and why ovens stop to function so early.
Our Sharp 1200W inverter sensor has just expired after 6 years of steady use. On removing it from the cavity where it sits I found the microwave cabinet quite hot. At the rear of the unit there was dust/debri blocking the mesh inlet for the cooling fan inside the back. The space in which the microwave is expected to 'look nice' is not ventilated and my assumption is that the magnetron has overheated and is 'cooked'. I will now fit a ventilator fan in the back of the cavity to send cool air to the rear of the microwave, and will be removing and cleaning the back of it more often. I could replace the magnetron and ceramic fuse in minutes, but overenthusiastic family went on line and bought a Samsung unit without telling me. So, I guess this excellent appliance will be scrapped. Not Sharp's fault. The space where it fits has no air flow. You need good air flow around these appliances if you want trouble free use.
Where is the fuse located
Inside cabinet, on top near the back. It is a 10 amp ceramic fast burn fuse. If it is gone, perhaps the magnetron has overheated and died. The appliance needs cool air behind it. There is a fan at the rear which sucks air in and blows it over the magnetron.
|Features||Child Safety Lock, Inverter and Sensor Cooking||Child Safety Lock, Inverter and Sensor Cooking|
|Dimensions||310 x 520 x 442 mm||310 x 520 x 442 mm|
|Turntable Diameter||320 mm||329 mm|
|Colour / Finish||Stainless Steel||Black Stainless Steel|
|Power||1,200 W||1,200 W|
|Manufacturer Warranty||1 year(s)||1 year(s)|
|Release date||Sept 2011||Jan 2012|
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