Sheridan Luxury Retreat Towel

Terrible quality I just threw all the face washers & towels in the bin as the colour was running out out. This was once an excellent and the very best quality product. They are made in India I think so are now unusable just rubbish. They were given as a gift as I stopped buying Sheridan many years ago. These company's should be closed down as they are just stealing from their customers & don't give a damn.

No quality in this brand anymore , the six brand new sheridan bath towels i purchased from David Jones Gold Coast are absolutely rubbish . The towels have endlessly shredded in the washing machine , left lint absolutely everywhere. Dont buy towels from this range . Completely rubbish product . Show details

Sheridan Ultra-Light Luxury Towel Range – Very soft towels and does not have other smell Clean when it gets to me and was delivered very quickly washed it a few times and still very soft but it is not as soft as other luxury hotel brand Show details

I love my Sheridan "Ryan" towels – I purchased the Ryan bathsheets 3 weeks ago. As I do with all new bath towels, I washed them and put them through a dryer twice before using. A huge amount of fluff collected in the dryer both times (see photo) but I have zero fluff on me when I use them after a shower. They are very absorbent and feel luxurious. So, if you are prepared to do… Read more

some prep work they will be lovely towels. If you don't have access to a dryer then maybe they're not the right towel for you.

Same - continuous fluff – I agree -we also bought the navy bath sheets - lovely and soft, very luxurious - but still after a year, we have little bits of blue fluff on our bodies after drying and blue fluff drops into the bath tub below where we hang our towels - quite annoying as I expected better from Sheridan. Now the question I have is - should I go ahead and buy sets… Read more

for my grown up children as Christmas presents only to have them having to deal with the continuous fluff?? Mmmm ... or - maybe the fluff issue is why these towels can often be bought at 40-50% off RRP ...???

Disappointed that my quite new Sheraton towel has come apart along one edge! It's the first time I've ever purchased Sheraton, thinking I was purchasing a superior brand. I chose a ribbed pattern so they would be less likely to shed fluff, and on that aspect they've been good, though coarse to the touch. Show details

Disappointed with Sheridan towels – In Sept 2024 I paid approximately $350 for eight paprika coloured towels and face washers from the Elizabeth store in SA. Four months later I stopped using them. They were shredding so much fluff it was left on our skin also affecting my husband and my eyes. I had fine fluff (like dust) on my floors, in the bathroom cupboards, on the tiles, in the… Read more

exhaust fan and my hairbrush. Two towels had white marks on them. I don’t use bleach so cannot understand why this happened. I purchased these towels thinking Sheridan was a good brand. Very disappointed.

Do not buy Sheridan Bath Towels – The quality is so poor with high price tag now, the fabric keeps shedding. Even after wash couple of time, ends up with other cloths fill with fabric. After decades of Sheridan customer, now that I will not buy from Sheridan again. Show details

Fluff city – I was gifted 2 large bath sheets, two hand towels and a floor mat towel. Dark navy in colour. Towels feel incredible. Dry the body quickly and don't seem to get a smell about them. But they cover my bathroom with lint. On every surface and have been washed many times. I have always wanted sheridan towels, but the mess is horrible. Show details

Older Ones Were Better – I bought this towels about 7-8 years ago in the light grey, this are still to this day going strong. HOWEVER the newer versions of the same towels, in the same colour seem to be now as well made. They have increased in price so I would expect the quality to remain the same.

Ongoing fluff - is it unsafe… – We bought a set of the dark blue towels in December 2021 online directly from Sheridan. They have shed lint from day 1 and we have followed all care instructions from Sheridan. I have only just found these reviews that go back 6 years now. I’m struggling to believe these towels are still sold. Our bathroom is covered in lint and I found the tiny… Read more

blue fibres on my face when looking in the mirror to apply makeup. I am really concerned that we are breathing in the fibres and that this is unsafe for our lungs. There is a lung disease called byssinosis that textile workers can get from repeated exposure to fibres. Perhaps those of us who trusted Sheridan to provide beautiful products are being put at risk of lung problems- I don’t know this and can’t prove it though. I have reported my concerns to the ACCC and the Product Safety branch and am hoping there will be a recall of these towels. I hope others report as well! I wish we hadn’t persisted in using them for as long as we did.

Terrible Towels – I have had my Sheridan towels for approx 15yrs now and they finally have gone hard and I needed new ones. I have always loved my Sheridan towels and have been out and bought about $600 worth of new Sheridan towels (22x) from Farmers, NZ as I have several bathrooms. Much to my horror and disguist they are an absolute terrible quality, making a… Read more

massive mess everywhere, all over my floors and carpet. Filling up the dryer dispenser, etc. Some of the new towels are loosing there stitching aswell after the 1st wash. I am gutted.

Worst towels ever. Never stopped shedding – These towels have been the bane of my existence for 7 months now. They will not stop shedding and making a mess of everything. I'm obviously not the only one that has experienced this. Absolutely will never purchase anything from Sheriden again. Show details

Shedding towels and terrible customer service – We were gifted some luxury bath towels, floor mats, hand towels and face washers in a dark green colour. We followed the washing instructions precisely, and for two years, the towels shed green fluff all over our bathroom and even on our skin after a shower. I contacted customer support, and explained the issue, they said they would replace them,… Read more

and then they asked me to send towels to their care team to review. I sent the towels, then they said they weren't faulty and that I had either used not enough water, or too much detergent. I used a minimal amount of the Martha's eucalyptus detergent in my washing loads. I explained that I followed the care instructions perfectly. I also asked what they meant by not enough water. I used the washing machine's delicate cycle, so how could there be not enough water? They responded that I must have overloaded the washing machine. I didn't. I couldn't wash anything else with these towels, because everything would get green fluff on it. I asked them what the minimum amount of water is for washing towels, as perhaps I need to talk to my washing machine maker. They responded that there is no minimum amount of water.

The customer service team opted not to replace my towels, as they said the towels weren't faulty. They offered me a $60 credit for the towels I sent to the care team. You can't even replace the four towels I sent for that amount of money. I asked them to return the original towels to me, because they were part of a larger set.

Honestly, the staff member was rude and dismissive. I did not feel like a valued customer. I was treated like a con artist. They didn't believe me at all. When I asked if they wanted me to send a cleaning wipe with the green fur, they said nothing. I was appalled by the customer service, but also the product. Awful quality control. Rude staff.

Reasonable quality – I bought Sheridan towels that I had to return because of excessive pilling that made the bathroom a mess and also orange markings on the towels. Sheridan customer service kindly sent me these luxury retreat towels to try, which I appreciated. It was a surprise to receive them and was welcome after having a lot of trouble with the previous towels.… Read more

These towels are much better quality and were made in Turkey, (the previous towels were made in India). Much thicker and more luxurious feeling. They do shed a little bit, but that is not a problem because the towels are light in colour (white and silver) instead of the dark grey of the former towels I bought. These towels are much more like the quality I expected from the brand Sheridan.

customer service has improved – After David Jones wouldn’t replace them, Sheridan replaced the towels as a gesture of good faith. Just worried it happens again as they won’t replace. Will wash one hand towel first. Much happier with their customer service.  Show details

A $15 towel from Kmart would be better – This towel, after several washes, still leaves fluff all throughout the bathroom and all over your skin. Steer clear. We bought 4 sheet towels, 2 hand towels and a face towel and all have had the same results - terrible quality. Show details

Really bad quality towels – Bought the bath and hand towels for my newly renovated bathroom but couldn't believe the quality of these towels. I'd always thought Sheridan was the best Australian brand. Have now bought similar from Marks and Spencer. Only slightly more expensive but the quality is incredibly superior. Won't be buying anything else from Sheridan.  Show details

What Poor Quality and Faulty Items – Purchased a complete set of Bath Mat, 2 Bath Sheets, 2 Bath towels, and 2 hand towels in Cloud Grey. Rubbish. All my towels now have Orange marks on them after a couple of washes. David Jones Miranda told me it is due to Bleach. Utter nonsense. I dont use bleach, and no other garment, towel, product has this problem. There is a huge fault in… Read more

a batch of Cloud Grey Towels. So annoyed with Sheridan, and waiting over 2 months for resolution got nothing. Was asked my the storeperson if I want to purchase replacement towels as there was a sale. The sheer horror on my face. My faith in Sheridan is now below zero and I will be looking to spend my money elsewhere. Sorry Sheridan - your products are now rated Cheap and Nasty.

Bath towel sets – I recently bought 2 sets of bath towels,mats ect,because for the first time in 50 years I could afford "nice" towels.What a mistake!! I have not been able to use them because of the fluff continually coming from them,even though I have washed them 5 times.In future I will stick with BigW towels. Show details

Rubbish quality and customer service – No amount of money is worth buying these towels - rubbish quality and extremely poor service - no refund offered- store credit is their way of refund. Washed many times - still rubbish  Show details

Stringy after pre-use wash, thin and non-absorbent – What has happened to Sheridan quality? - grew up knowing the brand to be superior and recently bought towels, hand towels, etc for three bathrooms and wasted my money. Not fit to even use for dog towels/rags. Never again. Show details

Horrendous towels, waste of money – These towels do not dry you and they leave fluff all over your body, not to mention attracting all the other fluff in the household to then also deposit onto your wet body. They are not quick drying and are a giant waste of money. If only I ready these reviews before purchasing! Terrible quality towels. Show details

Sheridan Ultra-Lite Luxury towels – There is nothing luxury about these towels! After washing they are limp, thin and don't absorb water. Absolute waste of money, once upon a time Sheridan were a quality product, not any more. Show details

Sheridan ultra lite towels – Have washed Sheridan Navy blue ultra lite towels five times and still fluff everywhere in bathroom with a fine coating of navy blue over every surface. Have to vacuum bathroom every day and wipe down all surfaces. Have to clean out washing machine after every wash as other washing comes out with navy blue fluff all over them. They do not absorb… Read more

water so are wet and cold when used after shower, need to use an old towel to finish drying as they do nothing towards drying you .