Shopmonk

Seriously, the worst scam ever – Worst customer service possible. Bought a vacuum cleaner from them which stopped working just before the end of warranty. I had to send it back to their warehouse at my own expense and... well, that's all. I did not get any news whatsoever, they are not responding, playing dead... I had to open a case to Fair Trading and they, after months of… Read more

contact from FT, finally responded with something like: "We'll give you the money back if you close the case with FT". I closed the case and now they are gone silent.

Stay away from those guys...

Terrible customer service – Bought an iphone 6s Plus Feb 2018. 2 days over the 1yr warranty the phone just completed died. Funny that. Contacted Shopmonk who couldn't have cared less. Every question I asked was met with the response 'it's out of warranty'. Do not buy from this company. Show details

I'd give them zero stars if that would be possible, stay away from this business – I bought a robot vacuum on shopmonk and less than 11 months after I got it, it just doesn't charge anymore. We did not use the unit that much over the year, i'd say a few times a month. I contacted shopmonk and referred to the 1 year warranty it said on the product description. They came back and basically told me to get stuffed since its… Read more

apparently a battery problem which falls under only 6 months warranty. Conveniently this is obviously over and I could get it repaired for $400 plus a shipping charge of $75. What makes it worse is that we actually liked how it worked and told friends about it.

BEWARE: SCAM ARTISTS - SELLS STOLEN GOODS – Beware this company will sell you phones that have their IMEI locked internationally. Purchased a Samsung S6 from them back in January that wouldn't connect to the network despite trying multiple working SIMs. Returned the product for it to be 'fixed'. It was shipped to Singapore and returned 6 months later. Same issue occurred. Put in the… Read more

IMEI on multiple sites to check that it was unlocked, found that the IMEI was locked in multiple regions signifying a stolen product.

Will not respond to your emails or calls.

Terrible customer service – Bought a $1000 MacBook from these guys. 7 months in and I'm unable to use the laptop without it connected to power as the battery holds no charge at all. An error pops up to say the battery is faulty. Tried emailing, calling etc. and no reply whatsoever. Stay clear of this retailer.

No response from sale person , no one pick up phone from customer service – Very poor customer services, I try to contact customer service 1300 number no one answer Sales person also doesn't answer phone call.

Samsung Note 5 – I have read a lot of bad reviews on Shopmonk however, my experience was far from that, I got my phone quicker than expected and in perfect condition. Thank a lot, I will be back

I have never had something arrive (maybe) this slow in the history of the internet – Purchased a M365 scooter via ebay back in February - its now may and it still hasn't arrived. Email responses are all lies and canned responses (I've been told back in April that the scooter was in their Melbourne office, only to be told a week later that it still hasn't cleared customs). They're dishonest, don't buy anything from them but i… Read more

suspect if you're reading this, then you already have, and are hoping they're not scammers... they might be...

The worst customer service – Don't buy from this retailer and shop somewhere else. I canceled an order and requested for review. No reply and no refund. I had to contact paypal to get my money back. Absolutely scam!

After 4 weeks they have just shipped me order – I gave the the benefit of the doubt that my order was on the way. However after 4 weeks they have just shipped my order...

Slower than a snail on valium – Bought two items off them. Both times advertised 10-14 days shipping. After three weeks i followed up and was told they would ship within the next seven days. A week passes. Nothing. So i open a dispute with paypal. Mysteriously i get a tracking number the next day. But it doesn't work. Two weeks goes by and suddenly its active. So all in all… Read more

about 6 weeks for a product that was supposed to take 10-14 days. Generic canned email responses.

Avoid if at all possible

They only get one star because there's nothing lower – They are just terrible. After a month of waiting for some movement on my Xiaomi Mi A1, I cancelled and ordered via DWI a week ago, and it's currently out for delivery. They lied in emails, they rang me and lied to me, just stay away from them.

Terrible. Extremely Slow shipping, awful service – Stay away from this online store. Terrible service, extremely long shipping. I ordered an item three weeks ago that still hasn't shipped, and they refuse to cancel the order. Don't use this store.

Beware of these scammers – Bought a Samsung S8 from them - 2 months after purchase it had not arrived - they did not return support email requests until I lodged a complaint w Paypal.

Got sent wrong model of an item, refused to exchange for correct one – I ordered a set of Xiaomi Body Composition Scales from the website (the newer model with the electrodes for measuring body fat, etc.), and got sent the old one instead without this functionality. I contacted them to let them know it was the wrong one - all I got told was 'you got the correct item according to your order.' Had to go through… Read more

PayPal to get the chargeback, but I have to pay for the return shipping, and it's quite a heavy item.

Strongly recommend against using this site.

Super slow shipping. Worst customer service ever – Never bought from these guy. Saw an item I wanted on sales, took a chance. They promised to dispatch the item within few days on the item page, which didn't happen till a month later. Ok, I can live with that since I got them on a good price. But they can't even send the right product out (wrong generation). I tried to contact the seller to… Read more

resolve the problem. I should have guessed it, they insist they did not make a mistake despite I showed them photos proof that they made a mistake, and did not response after.

Avoid!!! You have been warned.

Worst customer service and product quality assurance – Shops prices are competitive but beware as they have extremely terrible service to go with. Order was delivered and dispatched quickly with a week. However product broke in a month after minimal use since the phone would not turn on. It took two months for the warranty process to finish and once i received the repaired phone, it turns out… Read more

that the wifi was broken and did not work.

Customer service seems to be outsourced and stuff reply off a script. Surprisingly evident when I would ask questions or request feedback to receive replies that were barely related to the actually issue.

I have been begging for a refund, or particular monetary compensation, or any form of compensation (i.e. free store credit or upgrade to Oneplus 5T which released as a new model due to the fact this process took so long). Keep in mind that I have only been able to use the phone for one month over the past 5 months.

They have not even allowed the refund option and as such I have to take such a clear cut dispute to court and waste time.

I believe they attempt to waste your time to force you to give up after they realise you want any money back. I would gladly pay the extra amount of money considering how many hours wasted and to be wasted now and in the future.

I highly recommend to not buy from them especially or any gray importers ever.

Shipment was ridiculously slow. Product was not the Australian version – I ordered a Google Home and a Google Home mini in the same order, but they shipped my Mini two weeks later. I assume they were out of stuck but they don't let their customers know. Also, my mini didn't come with an Australian converter plug and I had to spend another 10 bucks to get one. Last but definitely not least, when I buy something from a… Read more

".au" website, I except the seller to send me the version which was made for Australia with an Australian standard power plug, not something from Asia with a converter! That's very disappointing.

Never received my order – Never received my order. They never answer the phone nor respond to emails. Luckily I purchased through Paypal, still waiting for resolution from Paypal but I should be getting my money back. AVOID!

Excellent Company To Deal With – I purchase Motorola Moto G5 Plus (Fine Gold, 32GB, RAM 4GB) it was the cheaps price I could find. I ordered my phone on the 12/1/18 and it arrived on the 16/1/18 they said it would take 7 days, I was so surprise when it arrived early. I would deal with them again.

Worst company I've dealt with! – Ordered a phone and they sent the wrong one. They refuse to send the correct phone and are holding it hostage till they get the phone I have. I told them to get it picked up by the courier when he delivers the correct phone and they won't do it. They expect me to go out of my way to return it. Very stubborn and unprofessional.

Terrible! – Ordered two items from this mob and waited. And waited! After close to 2 weeks the order still said 'processing' so I emailed them and was told that it can take 14-21 days from the time the order was placed before goods are received. So I waited. And waited! After 4 weeks it STILL said 'processing'. I emailed them again and asked what was going… Read more

on. They now finally replied that the items were out of stock and that they would refund the money I paid (which they have done). Had they said straight away that the items were out of stock I never would have placed the order. The items were meant to be a gift and there is now no time to get them elsewhere. Four weeks wasted. Never again!

A scam! – First and last time using Shopmonk to by a Xiomi Mi robot vacuum cleaner. Experience so far: 1. Ordered item on 18/10/2017 2. Told it was shipped on 26/10 and to expect it within "3 to 5 business days" but the tracking ID provided was useless 3. Asked where it was on 2/11 as tracking ID could not find an item and it had not been delivered … Read more

4. On 3/11/ I was told by a customer service rep that there "has been an inadvertent delay in servicing the order which happens to be beyond our control. We are shipping the product by tomorrow and should reach you by 4 to 5 working days"

5. Asked again on 8/11 as the item had not shipped, was told "We are in the process of shipping your order and we expect it to reach you by the end of this week"

It is now 12/11 and still not received any item or tracking ID to inform me it has been posted.

Have just asked for a refund and will report them to my bank relevant consumer body if item is not delivered and/or refund not processed by Wednesday.

Have been told nothing but lies the whole time.

AVOID THIS SELLER AT ALL COSTS!

Excellent Company To Deal With – Was a bit skeptical buying my daughters new iPhone 8 through Shopmonk since it was $130 cheaper then any other suppliers, but what a surprise package they were. Excellent communication to let me know by text and email that the phone was on its way, next day DHL Couriers arrived with the phone wrapped solidly in bubble wrap to avoid any breakages. Would highly recommend this company to everyone

No phone and no contact – I bought and paid for a mobile phone from them. 2 weeks later email arrived to say they don't have stock. Checking their website showed they were still advertising the phone but for $80 more. No reply to email. Luckily paid for with paypal so can get money back.