Extremely prompt, polite and professional
I rang the hotline on Friday, they came to measure on Saturday (next day) and installed on Monday, full shower enclosure and bathroom mirror. Arrived on time, and installed with care, really happy with the job. I hIghly recommend the team, friendly and professional. Price was very fair.
Terrible Trade and Manner
We had our shower based replaced by a bathroom re-furbished expert.
Due to the wall and shower base are not evenly squared, we had the shower screen to be custom-fitted.
We had contacted Shower Screen Hotline and the director, Peter Ross, came and took measurement.
The shower screen was installed as custom made.
The screen was installed within 48 hours.
We had left 48 hours after the screen was installed and had the first shower.
After the shower, the screen was gently sprayed down and excess water was removed from the screens.
We had noticed a small pool of water, the size of 20 cent coin was forming on the floor, near the base of the screen's aluminium frame and the bathtub....We had contacted the Director of the company and it took them 5 days to come and look into the fault. They were also late with the appointment. The Director of the company, Peter Ross, said that spraying down the screen is not normal operation, and left without fixing the problem. Excuse me... How do you wash the shower screen?? We had contacted our bathroom people and they had said that Peter Ross is unprofessional, and he is totally incorrect. Our bathroom people said to us that they are happily to come back and fix's Shower Screen Hotline fault, free-of-charge. Stay away from this company .......
When only the best will do
To Peter from Shower Screens Hotline
We would like to thank you & your team for your fast & efficient service in installing
2x shower screens for us within 48 hours of our initial call.
Your installer, Dean clearly takes pride in his work as his professionalism & craftsmanship was outstanding.
I have no hesitation in recommending this company to anyone looking for value for money & excellence in service.
3rd Quote that I had and when they said I could have a bigger door that was great and when they said they could do it in less than 3 Days that was exceptional and when they came at 5pm on a Saturday it got even better. Professional and Perfect as my base was out of kilter due to bad workmanship in the Tile Dept Cannot praise them enough Thank you
Problem after problem after problem. Firstly the screen was installed incorrect and had to be removed. When they removed the screen tiles were broken. When I contacted [name removed] to discuss this situation he was extremely rude and said he didn't brake the tiles. We had the tiles fixed and had to have someone else install the shower screen as I would not let them back into my house. They were very unprofessional and unreliable. A very costly exercise for my family, I would never recommend this company, plenty other companies that can do the job.
Shower screens replacement.
We rang the company about the job and peter returned our call and arranged a site inspection.
That was on saturday and after measuring and pricing the work we accepted,48 hrs later the
2 old screens were removed and replaced.VERY HAPPY with job..
- Verified customer
This company has just been problem after problem. After completing installation, I paid and saw the workers out trusting they had done a good job. This was my mistake. When I headed back inside I found two gouges in the plaster on our freshly painted walls directly next to the shower screen. I immediately contacted the company and [name removed] assured me he would cover the cost of damages.
I then got the walls patched and repainted, again assuming they would actually come good on their promise to compensate the cost of repairs for damages th...
Great customer service
From the first phone the company has been fantastic.
Came out after hours to do a measure and quote, and when I changed my mind about what I wanted to do Peter came out on a Sunday to remeasure.
The boys who came to fit the screen were polite and did a great job, when I called back re a small leak they were straight out and fixed it.
Will definitely recommend this company to my friends and associates.
- Verified customer
Bad service, bad skills
I ordered a shower screen and it was trouble after trouble. First the shower screen came and the door can't close. They got the size wrong. After they fixed the door in, as it open inwards, it would hit the glass panel on top. Have specifically requested for the shower door to be able to open inwards due to space constraint. The boss [name removed] said shower screen can only open outwards while his boys said they can open in and out. Same company, different standards. So when [name removed] came in Dec, he said he would order the bracke...ts and prop up the glass panel and the door will not hit the glass panel. He could only do this after 15 Jan because he needed to order the parts. In Feb, he sent his boys over and guess what? There was no brackets ordered or installed. They just dropped the door lower by 10mm. You could imagine how awful it was. The final straw came when fixing for another appointment to fix the glass panel and door. Despite numerous calls and messages, he did not reply. And when his integrity was being questioned, his PA (his wife) call the customer names and had the cheek to taunt the customers on the phone over and over again. She even threatened me, and asked if I would like it to be fixed. Frankly, this was just pure obnoxious. If the job had been done correctly in the first place, there was no need to challenge the customers. Finally [name removed] came and his attitude was equally obnoxious. It ran in the business and in the family. He came and stated it was a beautiful job done. For goodness sake, if it was, there was no need for drama. And he just refused to admit to doing a crappy job and said he would just go. He claimed he had 33 years of experience. I bet he would need another 33 years of training in service. Treat your customers right and stop being defensive. When you did a crap job, just admit it. It took 5 times before he finally get it right and 4 months to fix the showerscreen. That said very much of his 33 years of experience.
Questions & Answers
How long does it take for installing a shower screen with gold sliding door from the time of measurement to the actual time of installation( 800mm depthx970mm frontal width including 1 fixed panel &2 sliding doorx1840mm height).
Is Ulta Matelux shower screams hard to keep clean . As I am not wanting a clear frameless shower screen . Wanting one that is frosted .
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