Shutters Australia

Ken was very professional with initial measuring. Having had quotes from other companies this one was very competitive and was impressed with the final quote. The only downside was about a 2 month wait but the result was worth it. Installation was very well done and I'm so happy with my new shutters! Show details

Shutters Australia were so professional to deal with , each team member were so interested in our 1910 Federation Home and we could not be happier with our shutters! The shutters are perfectly suited to our Federation home making each room look and feel beautiful. I would highly recommend Shutters Australia for their attention to detail to the… Read more

customer service and their genuine friendliness. It has been the best experience for us without a doubt. Ken and the whole team and the installers are professional and proves that good service and pride in doing a good job is alive and well at Shutters Australia. Thank you Jennifer Haberfield

Delivered what they promised – They were upfront and told that delivery takes 6 to 8 weeks. Installation was carried out on the exact date orivinally promised. Shutters are of great quality and perfectly fit the windows. Show details ·  1

Great service and price – Shutters Australia have wonderful service staff and exceptional installers. I was informed at every step of the process. Quality products. Great price. Show details ·  1

My new BiFolds – The team did a great job, from quotation advice and setting delivery expectations as well as the installation they did a great job. Very Happy to recommend! Show details ·  1

So disappointed – After using this company many times and being happy with the product and support we are unfortunately so disappointed with the company. After being mislead as to how long our shutters would take we agreed and paid the deposit. The lead time was quoted as about 8 weeks as there would be delays, despite the website saying 1-2 weeks. Still 5 months… Read more

later, we do not have the product installed and are texted each month saying of a further delay with no apology. I have called several times to ask for a discount due to the inconvenience yet they refuse to give any compensation for the lengthy delays. The staff we speak to are kind but very dismissive and at times verbally aggressive. I wish I could write a kinder review however this is literally the worst company I have had to deal with. Good parts...the lady who did our measure and quote was lovely, professional and great at her job!

Disappointed – Poor customer service, over priced and amateur/ reckless installation. A gruelling 7 months ordeal, including numerous SA representatives attending our home to resolve ongoing product and install issues. Should have read ALL online reviews incl Facebook before regrettably selecting Shutters Australia. Visited Castle Hill showroom late August 2020… Read more

to discuss our requirements with a sales representative. We required plantation shutters to cover our aluminium sliding door, originally requesting 4 folding panels, but the sales rep suggested sliding panels for ease of use, advising 2 panels can be professionally joined x 2, therefore requiring only 2 double panels to be moved with the look of 4 separate panels. We agreed to the joined panels. A SA representative attended our home to discuss our requirements, including the 2 x joined panels, and to provide a written quote. A written quote was provided and a deposit was subsequently paid. We were advised of a 6 week wait for materials and subsequent installation. 11 weeks after deposit and after 2 delayed installation dates a SA installer attended our home and installed the shutters incurring numerous issues including the supply and installation of 4 separate panels, not the 2 joined panels x 2 from factory as agreed, incorrectly measured installation, pdamage to shutter components and skirting board and walls left with dirty marks around installation area. The list of issues is too numerous to detail in this review. The above was our experience with Shutters Australia, don’t let it be yours. Do not make the same mistake we made, do not hire Shutters Australia. We did not get what we paid for, ripped off.

Dissatisfied – We cannot recommend Shutters Australia (also known as Inwood) due to poor Customer Service. We requested a quotation for supply and install of aluminum shutters for 7-windows; 2-large ranch-slider sized windows, 3-large bay windows, and 2-standard 1.5m windows. A week later a man came to do the quotation, and a further week someone came to verify… Read more

the measurements. This was in August-2020 and neither of these men wore COVID masks which we thought disrespectful. We obtained alternate quotes and those companies reps wore masks. We accepted Shutters Australia quote on Aug-25. The installer came on Oct-9, 6-weeks after paying the deposit (they originally said it would be 4-5 weeks). Straight away the installer said the shutters were incorrectly made to fit the 3-bay windows. What was most annoying is that we had removed all the drapes and lace curtains and had to do a make-shift re-fitting of them, as the rails had already been taken in a hard-rubbish collection. The installer went ahead and installed the other 5-windows. However, the frames were not assembled by the factory and the installer had to lay them out on our front lawn to be drilled and pop-rivetted. Later we had to pick up all the aluminum drill shavings and pop-rivets from the grass so our grandsons would not get injured feet. The large windows would not fit through our door, so the pop-rivets needed to be drilled out, then the frame reassembled in our lounge room. The shutters in the lounge room did not align with the frame of the windows, so from outside it looked unsightly. The installer said he would return and take that shutter back to the factory to be remade. The shutter in our main street-level bedroom had a center strip missing which would cover the gap for privacy. The installer said he would fit that next visit. How the original two men who did the quotation and verification were unaware of the Bay-windows or failed to make this clear on the hand-written quotation sheet (which was barely legible) one would have to conclude was incompetence. So, the installer returned Oct-23 (5-hours late) to install the 3-bay windows. Again, the shutters were not assembled, just held together with masking tape. The installer spent hours in 30-plus degree heat drilling and pop-riveting in our driveway. Still the center-strip for the bedroom shutters was not supplied. He said someone would phone to make a time for the removal of the lounge shutters to be modified. After 3-weeks with no phone call we sent an email of complaint to Shutters Australia on Nov-11. The following day a reply was received saying ‘someone would get back “shortly” re follow-up for the re-make.’ That appointment didn’t happen for a further 4-weeks on Dec-11 for collection of the lounge shutter. However, the installer did not arrive at the arranged time and a message was received at 4pm that he would not arrive, and another time would be arranged. We do not believe that Shutters Australia had any intention of rectifying their poor workmanship. There seems to be a dis-connect between senior management and operations, or they just don’t care, because after receiving a written complaint there was no urgency to fix the problem promptly. We wrote and advised that we didn’t want Shutters Australia back. We had lost all confidence in their capabilities. (ref: 93836 & 37).

Go-to for shutters and blinds! – We have used Shutters Australia for 4 properties over 7 years and have always found their products and service to be excellent and well priced! Show details ·  1

Very happy with the entire process – Shutters Australia came recommended from a friend who'd used them before. They were prompt with measuring and quoting. Lovely and courteous rep who came to our house to do the initial quote. Any changes that were needing to be made to the order before we placed it were easily dealt with and when it became apparent our initial request wasn't going… Read more ·  1

to be the best solution for us, it was honestly and openly discussed with options given. Costs explained as well. Pricing was competitive and fair. Time from order and deposit to installation seemed a very reasonable time and on the day of installation, the installer was professional and competent. Any unplanned adjustments that had to be made were discussed with us before being carried out.

The shutters, themselves, are great. The quality and look are spot on.

A company I could trust – Excellent service, reliable and friendly. The team helped me to select the right products for my needs and budget and love the finished results. Show details ·  1

Great Service – Lee & Senia are very knowledgeable and professional. The guy who installed the roller is very professional too. I really enjoy their service and conversations with them. Show reply

Review – 10- professionalism, communication and friendly workers that know what they are doing delivering quality work and providing expertise as needed. Thank you! Show details ·  1

Professioal in every respect – Very professional from start to finish. Accurate with times,dates,phone calls, all done when and where they stated. Bianca,(office)& leon(fitter) wonderful to deal with. Highly recommended Show details ·  1

Highly recommend! – Every contact I had with Shutters Australia was pleasant and so easy. It was the cheapest service I came across in research but the quality is far more than I could imagine. With an east facing apartment, getting blinds was a top priority. Shutters Australia were quick and the installation took all of 20 minutes. Thank you! Show details ·  1

Great product, great service – Very very happy with the product and the service. This was the second time we’ve used them and we were equally pleased both times. Bryden worked with our builder to design the best layout for our deck’s outdoor shutters, and they look fabulous. Gordon, the installer, was meticulous. Bianca the organiser was so patient and helpful. Highly recommended. Show details ·  1

Professional at every step – Angela was great at the first consult, with practical and helpful advice. Super professional. Darryl was great at 2nd measure and was able to clarify any questions. Then Gordon was just brilliant at installation. Tidy, cleaned up, the end result is incredible. Highly recommend to others, and have already done so. In fact, I was recommended by a friend to use their services in the first place. Show details ·  1

Excellent service and quality – I had an excellent experience from the initial email quote, to the measurement and quote by Deb to the meticulous fit out and installation team. Whoever knew windows were all slightly different in measurement!! The whole experience was fast, efficient and I am impressed with the quality of the shutters. Thank you Show reply

External Balcony Shutters – Shutters Australia were excellent in all respects from the office staff to the installers. We would recommend Shutters Australia for any work you may require. Show details ·  1

Such great service and a quality product – I needed a plantation shutter on short notice and the team at Shutters Australia were just fantastic. Super helpful and delivered a great product ahead of even my short timings ! Show details ·  1

Thoroughly professional service – From the 1st meeting the consultant was extremely helpful with great suggestions that fit our budget. Communication leading to installation was frequent. Installation was on time & professional. Show details ·  1

Our shutters look amazing – We are very happy with our new shutters. The process was fast, painless and professionally handled by Shutters Australia, three weeks from ordering to installation. An added plus that they are manufactured in Australia. They look great, transforming and modernising the look of our home. Show details ·  1