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Very happy with the quality, service and price
From start to finish, the process was smooth, straightforward and efficient. Kim, our sales consultant was extremely knowledgeable, very friendly, generous with her advice and an absolute joy to deal with - this was quickly followed up with a fitter checking measurements (which were exactly as Kim had measured) before our order was processed. Fitting followed soon after with the minimum of disruption and again with a very efficient, no mess, professional and friendly installer. I would not hesitate to use this company again - in fact I am planning to complete the remaining windows in my house early in the new year!
Lengthy wait, wrong colour supplied and installed.
I placed an order with Shutters Australia in May of this year for 3 windows of plantations shutters, with an estimated supply and install date of 10 weeks. Seemed standard and reasonable. I paid a 50% deposit to accept the quote.
In July when the shutters should have been almost ready, I received a text to say they would be pushed back to September install. In August I received another text to state they would be an October install.
They were installed in October, some 5 months after ordering, and they are the wrong colour! I ordered "vivid wh...
After using this company many times and being happy with the product and support we are unfortunately so disappointed with the company. After being mislead as to how long our shutters would take we agreed and paid the deposit. The lead time was quoted as about 8 weeks as there would be delays, despite the website saying 1-2 weeks. Still 5 months later, we do not have the product installed and are texted each month saying of a further delay with no apology. I have called several times to ask for a discount due to the inconvenience yet they refus...e to give any compensation for the lengthy delays. The staff we speak to are kind but very dismissive and at times verbally aggressive. I wish I could write a kinder review however this is literally the worst company I have had to deal with. Good parts...the lady who did our measure and quote was lovely, professional and great at her job!
Poor customer service, over priced and amateur/ reckless installation.
A gruelling 7 months ordeal, including numerous SA representatives attending our home to resolve ongoing product and install issues.
Should have read ALL online reviews incl Facebook before regrettably selecting Shutters Australia.
Visited Castle Hill showroom late August 2020 to discuss our requirements with a sales representative.
We required plantation shutters to cover our aluminium sliding door, originally requesting 4 folding panels, but the sales rep suggested slidin...
We cannot recommend Shutters Australia (also known as Inwood) due to poor Customer Service. We requested a quotation for supply and install of aluminum shutters for 7-windows; 2-large ranch-slider sized windows, 3-large bay windows, and 2-standard 1.5m windows. A week later a man came to do the quotation, and a further week someone came to verify the measurements. This was in August-2020 and neither of these men wore COVID masks which we thought disrespectful. We obtained alternate quotes and those companies reps wore masks. We accepted Shutter...s Australia quote on Aug-25. The installer came on Oct-9, 6-weeks after paying the deposit (they originally said it would be 4-5 weeks). Straight away the installer said the shutters were incorrectly made to fit the 3-bay windows. What was most annoying is that we had removed all the drapes and lace curtains and had to do a make-shift re-fitting of them, as the rails had already been taken in a hard-rubbish collection. The installer went ahead and installed the other 5-windows. However, the frames were not assembled by the factory and the installer had to lay them out on our front lawn to be drilled and pop-rivetted. Later we had to pick up all the aluminum drill shavings and pop-rivets from the grass so our grandsons would not get injured feet. The large windows would not fit through our door, so the pop-rivets needed to be drilled out, then the frame reassembled in our lounge room. The shutters in the lounge room did not align with the frame of the windows, so from outside it looked unsightly. The installer said he would return and take that shutter back to the factory to be remade. The shutter in our main street-level bedroom had a center strip missing which would cover the gap for privacy. The installer said he would fit that next visit. How the original two men who did the quotation and verification were unaware of the Bay-windows or failed to make this clear on the hand-written quotation sheet (which was barely legible) one would have to conclude was incompetence. So, the installer returned Oct-23 (5-hours late) to install the 3-bay windows. Again, the shutters were not assembled, just held together with masking tape. The installer spent hours in 30-plus degree heat drilling and pop-riveting in our driveway. Still the center-strip for the bedroom shutters was not supplied. He said someone would phone to make a time for the removal of the lounge shutters to be modified. After 3-weeks with no phone call we sent an email of complaint to Shutters Australia on Nov-11. The following day a reply was received saying ‘someone would get back “shortly” re follow-up for the re-make.’ That appointment didn’t happen for a further 4-weeks on Dec-11 for collection of the lounge shutter. However, the installer did not arrive at the arranged time and a message was received at 4pm that he would not arrive, and another time would be arranged. We do not believe that Shutters Australia had any intention of rectifying their poor workmanship. There seems to be a dis-connect between senior management and operations, or they just don’t care, because after receiving a written complaint there was no urgency to fix the problem promptly. We wrote and advised that we didn’t want Shutters Australia back. We had lost all confidence in their capabilities. (ref: 93836 & 37).
Could not be happier with our Outdoor Room.
We had a vision of turning our external awning into an outdoor room and Shutters Australia made this an effortless reality. Natalie was very punctual and efficient in measuring and quoting. Scott and the team built and installed perfect shutters that are exactly what we were wishing for. This is the second time that we have used this company and would have no hesitation in recommending them to anyone. The service and quality were first class.
Exactly what I needed
Everything I needed and more! Deb who I consulted with, was extremely helpful and lovely and the overall process was seamless. I ended up very happy and would highly recommend!
Wish I'd bought them sooner!
Great service from start to finish! My first contact was with Deborah who was friendly, knowledgeable and efficient. Her samples of blinds were great! Easy to select and I went with her suggestions which I'm so happy with. Andy the installer was also great. Very friendly and quick!! Couldn't recommend the company more!
Best Decision Ever!
Shutters Australia impressed me right from the beginning. Getting a date for the measure and quote was immediate. The lady Kim that came out to measure and quote was very experienced, friendly, knowledgeable, had great advice for all my questions and unbelievably quick. The final result was just what I wanted. Im very happy.
Great prices, great service, great product! I am a frequent customer and would not hesitate to recommend Shutters Australia. We flip houses for a living and would not consider using anyone else for our window treatments. Our fabulous rep. is Kim.
Great service and great product!
We had blinds installed throughout the house that have been perfect. Our first contact, Kim, was brilliant. She was punctual, friendly and so helpful in suggesting suitable blinds. Extremely satisfied overall!
Australian Shutters installed aluminium shutters on our seventh floor balcony early October 2019 and from our initial contact Natalie to customer service Dylan and installer Andy we could not have been more pleased with the service and installation. After installation of the shutters we discussed a top pelmet to reduce glare from the western sun with Andy our installer. Andy organised this with the office and he has just left after installation of the pelmet. Excellent service and smart operators gives this company the edge and the five stars it deserves.
Best service and price on good quality shutters.
Ours was a small job, just 2 shutters, for which every company quoted a premium price and a 6 - 8 week delay due to Chinese New Year for installation. Fortunately we found EVERSHUTTERS and Flora came out and measured then installed just 2 weeks later. Their quote was half of any of the others for shutters made in Sydney that look great.
Give Flora a call, you won't be disappointed.
3rd Time Unlucky!
Had to visit 3 times to correct issues, installed wrong motors, measured incorrectly then installed blinds backwards. After the 3rd visit the installer said he does not know how to connect the electric blinds and we need to pay an electrician.
Saved my life !
It was well over 40 deg on the roof today when Shane & Scott fitted aluminium shutters over what had been an oven of a kitchen with an ill conceived overhead south facing skylight over the breadth of the house. The result was instant, the inside temperature dropped significantly.
Just have to praise the attitude & determination of these 2 guys today who went out of their way to finish what had become a difficult job under difficult circumstances. Thankyou both & Shutters Australia.
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