Siddons Solarstream 264SSBD (264L Heat Pump)

NEVER deal with Siddons – I purchased a siddons heat pump five years ago. This system had a stainless steel tank with 10 year warranty. To cut a long story short, the tank was deemed, by their authorised repair people, to be faulty and needed to be replaced. Upon contacting Siddons management, they said warranty does not stand because the company who supplied the tank have gone out of business, thus no warranty. I have contacted fair trading dept. and they indicated to me that on the surface, that they should honour the warranty. Siddons then tried to get me into another heat pump at a reduced price.

NEVER, EVER, deal with Siddons and their products. The warranties they claim to have are worthless. I have gone back to an electric HWS, less moving parts, more reliable than the heat pump system.

BUYER BEWARE... if dealing with Siddons

Do your research before purchasing from Siddons – We've had the unit 4 years. In that time I have had a thermostat replaced under warranty. Now the unit is not working again, so I contacted Siddons. 2 years ago, they had a repairer in Launceston, TAS. Now, they have an agent in Hobart, servicing the whole of Tas. After contacting Siddons Hobart agent 24 hrs ago, no call from them, so I rang them. They are having trouble finding someone to service our system. I would think after forking out $5100, there would be people around to service Siddons units. Obviously not. So far, no good.

Terrible – I spent nearly $4,000.00 on this unit. It was installed by Dingo Solar. After about 18 months it suddenly started over heating and I got an electricity bill that was 5 times higher than normal. Now 4.5 years later it's just stopped heating without any explanation. So much for the 10 year warranty! The previous unit had worked for 15 years without a problem. I have tried to ring and email Siddons and so far I have had no response.