SILK Laser Clinics

Zero star for Silk Laser Brookside QLD If I could give 0 star, I would. I had a terrible experience at Silk Clinic in Brookside, QLD. The customer service is non existent. The manager is extremely rude and the whole environment is tense and toxic. They called my last appointment forfeited and my prepaid package fully redeemed when I missed my last… Read more

appointment due to sickness. No empathy, no flexibility, no accountability, none… When I brought up that the sms reminder was sent out 24hrs and not 48 hrs before my appointment, they treated me like I am a lier. I had my communication history in my phone and asked the manager to have a look but she didn’t bother to make any effort to answer my questions as to why there are discrepancies. Rather she threatened me that I should leave or she call the security which then I left. She also belittled me in front of staff and customers that I am disrespectful just because I missed my appointment (remind you I was really sick). What a joke of the company and customer service is this? Never ever again!

I’m almost finished with my 10-session pack for laser hair removal and the results so far are already amazing! I'm getting my treatments done at the Innaloo location, and I cannot recommend Ana Paula enough. She is incredibly attentive, sympathetic, and treats you with such kindness. She’s a true professional who has made the process so… Read more

comfortable and positive. I'm so happy with the experience and can't wait to see the final results! Highly recommend!

They’ll take your prepaid package without care! Happened to me twice. I have PCOS, so my period isn’t always predictable, and both times it fell right on my scheduled day. I explained it, but they didn’t care and still took my package. Zero empathy for customers. Wouldn’t recommend.

Lip filler review – Had the best experience with nurse Mandy at the Sandy Bay clinic. I had filler in my lips which I have had some many times before and this time I have never been more comfortable and relaxed as I was with nurse Mandy, nurse Mandy was so gentle, friendly, professional and took time to explain everything and did her best to make me comfortable. I… Read more

am so happy with the results of the filler, my lips look great! Great experience, will definitely be returning.

Beautiful! – Today I had a Mesoinfus - Microneedling treatment with a beautiful lady Yolanda in Morley SilkLaser Clinics Yolanda was amazing, the treatment was a next level with her. Thank you Yolanda!

awesome!!! – came in for a treatment the other day and had hayley as my therapist exceptional work would really recommend her always on point with her work makes you feel very welcomed and comfortable…

The receptionists are really rude. They sell vouchers as if they’re a good offer, but I recommend not buying any. Once you buy one, you're stuck with it — there's no flexibility to change or reschedule. On top of that, they assign junior operators, which makes the experience even worse.

Bondi Junction Silk has the worst customer service i have ever seen. I needed to reschedule my appointments due to work meeting but they don't pick up the phone or return your messages so I had to go to the appointment not to loose my deposit. I got there, had to wait on the street for 15 minutes because there was no one to open the door and after… Read more

knocking on the window I was received by a lady who was rude and told me the therapist was not there to see me and she couldn't find my appointment even though I had the clinic's reminder and confirmation in writing. I was very upset since I had to cancel my work commitment only to come for nothing so I asked for a refund for the remaining sessions I paid in advance as I lost trust in the clinic. The lady asked me to leave as she was busy with a client and would not address my refund request. I insisted many times until she said she could not process a refund and this was through head office. I asked for head office's phone number and she refuse to give it to me. They are rude, disrespectful, unprofessional and disorganised. They had zero problems that I was sent a reminder for an appointment that they had no one to honour and that I lost my time going there for nothing. No empathy, no accountability, nothing. I would not leave this review if I had received the refund as I have requested but even this I was ignored and now I will have to escalate and potentially go through fare trade to get my money back. I highly discourage you go to Silk Laser Clinics Bondi Junction.

Money grabbing company – West Lakes SILK... I went in for a consultation to see what would be best suited for me and they wanted me to tick boxes etc & consent to some treatment which I never enquired about, AND before even talking to anybody. Great first impression pfft!

Highly disappointing – I am wrighting this review to share awareness and my experience with silk laser, also to get some feedback on what you all think. I have completed 22 IPL sessions with silk now to be told that i am not a fit candidate for IPL. Just before Christmas i was told that i have a slight red tinge to my hair and the laser will not work. I have done so… Read more

many sessions and so much money wasted to now be told IPL will not work on my hair and that it has stimulated my growth more than anything. I now have to revert to shaving. I dont like waxing as it grows back straight away and not worth the pain. What should i do. I want to take this further, every session that i went to i told them it doesnt seem to be working and they just kept telling me to keep coming in and time got away before i knew it i had done 22 sessions, sooo much money wasted. Please what should i do

Silk leaser review – I am writing to share my horrifying and traumatic experience at Silk Laser Clinics. I had purchased a 10-session laser hair removal package, paid in full, and have completed six sessions so far. However, my recent visit on December 12, 2024, left me not only deeply upset but traumatised to the point that I am now afraid to even visit the mall… Read more

where the clinic is located. On the day of my appointment, I was delayed by a maximum of five minutes due to parking difficulties. When I arrived, Tyla, the staff at reception, rudely informed me that my appointment had been cancelled. Despite my efforts to explain the situation, she refused to listen and kept shutting me down in a dismissive and unprofessional manner. I calmly pointed out that I have always been punctual for previous appointments and often had to wait 15-20 minutes each time to be seen. I asked why such a minor delay justified cancelling my appointment, but Tyla refused to accommodate or even acknowledge my concerns. She rudely offered me the last appointment of the day at 8 PM, which was completely impractical for me as I have a one-year-old child who goes to bed by that time. Feeling dismissed and insulted, I left the clinic in tears. Upset, I shared the incident with my husband, who accompanied me back to the clinic to seek clarification. Instead of resolving the matter, Tyla called security on us when my husband raised his voice out of frustration. To add insult to injury, she laughed at us while we were humiliated in front of others. Her behaviour was shocking, disrespectful, and completely unprofessional. As a result, I cancelled my appointment because I no longer felt safe or confident in the service I would receive. The trauma caused by this experience has been so severe that I now avoid going to the same mall altogether. Three days later, someone from management contacted me to discuss the incident. However, they mirrored Tyla’s dismissive behaviour, refused to listen to my concerns, and ended the call abruptly without offering any resolution. Adding to my frustration, I have seen no results from the six laser hair removal sessions I’ve completed. There has been no noticeable reduction in hair, making this entire ordeal even more upsetting and a waste of time and money. After further research, I discovered many similar complaints about Tyla’s behaviour, yet no action has been taken. This demonstrates a shocking lack of accountability and care for customers. I am now seeking legal advice and will be raising this matter with the ACCC (Australian Competition and Consumer Commission) for the unacceptable treatment, lack of service delivery, and emotional trauma caused by Silk Laser Clinics. I strongly urge others to avoid Silk Laser Clinics. Their customer service is absolutely appalling, their management is dismissive, and their treatment results are non-existent. This has been one of the most humiliating and distressing experiences of my life, and I feel compelled to warn others about Silk Laser Clinics.

Upselling central – Customer service was lovely but upselling is the over the top. Trying to sell services you didn’t ask for and expensive products that you really don’t need.

Worst service ever – I purchased 6 prepaid laser hair removal on line. When I got there, Elizabeth store, I could tell the lady was not interested in doing it from the beginning. Looking for any excuse in the pre medical forms to get out of it. Then after going through all the rigmarole of the induction she said she that she couldn’t do any laser hair removal on my… Read more

face. Then offered to do my underarms, a service I hadn’t paid for or wanted, but as a substitute said yes. She then stated that would it would be additional cost. Refused to give my money back, even though I had to show them their refund policy under consumer law. I’m now getting sent some forms sent, and spend more wasted time, that I need to submit and apply to get MY money back. Not holding my breath but I will be chasing it up until I get it! This is a scam and shame on such a large company. Shocking service all round.

Scammers – Basically scammers facial should be relaxing the whole time they whereupon selling their products. Did things I didn't ask for then charged me double , my advice stay away

Horrible, dissapointing, humiliating – I prepaid treatments with Eden, however Silk refused to perform the treatment several times. They withheld all prepayments and refused to refund. The treatment I prepurchased was a hair laser removal. First time around when I came to th treatmnet the receptionist asked me if I left home on a public holiday for longer than 10 minutes. I relied yes… Read more

but with the hat and SPF 50 and she told me that is considered sun exposure. She said even if you are are under the tent, you have hat and the SPF 50, anything longer that 10 minutes, the treatment os forgone.

The second treatment was stolen from me, because I was 15 minutes late, since ther was a trafic jam due to Everest Rasing Day. Apparently they could not spare 2 minutes to do the treatment.

I asked to the refund of remaining three treatments however the manager refused, reffering me to their website to read the policies ect on the top of talking and arguing that I am the problem. I wasted a few trips plus time with the manager.

Don't go there, staff is rude. I don't want to say fraud, but I prepaid for 5 treatments with Eden and had none and they refused to refud the last three. They did offer I go to a clinic 10km from my home or to give me a product I don't need.

Terrible experience – Rudest customer service I have ever encountered at Brookside. I will never go back - should have stuck with Laser Clinics Australia who are can accommodate their customers in a much more friendly manner.

Expensive and doesn't last – $3000 worth of injectables and botox, supposed to last 18 months. Didn't even last 4 months!. I've been to a few places that offer this and silk is the worst. Feeling really ripped off.

Disappointed with results should get some form of compensation – I sent this review 10 months ago regarding a member of silk laser going to far back into my hairline causing hair loss. Following this I met with the manager of silk Morley and she reassured me that my hairline would grow back within a year. It has not which makes me feel I have to either purchase products to increase hair growth or get a hairline… Read more

tattoo. Would silk offer any compensation for this? I feel I deserve it as this should not have happened in the first place and I should not have had to wait for a year only to see no results.

Not convenient on tattoo removal locations – Only offer tattoo removal at one location in Adelaide (Hyde Park) obviously to save money on purchasing more machines, very inconvenient!!

Misleading aftercare – I went into the store where I had felt confident, in the hands of the nurse. I had even purchased prior a gift voucher, for my friend to go into this SILK store to have some filler. That's how much I rated the store and the nurse, this occasion I let the nurse know that I have had disport and it did not work, and that I was concerned about… Read more

spending the money on more injectables. The nurse said that if it didn't work then she would, then order some more in so they could try to see if that would work. So I spent money on 3 areas, plus filler. Unfortunately it did not have the results, and she agreed. She said okay look I will see if they will get some more in for you, I will contact you. The phone call never came, I ended up ringing them, and she said it had slipped her mind, as she had Christmas and the new year, plus she had leave. Then she said no we are not going to order anymore botox for you ( even though, she had agreed that the results were not good ) I'm really disappointed, at 1 taking my money, and misleading me into thinking that this would be covered, that they would do all that they could to try and get the results. She didn't seem bothered, she didn't care, there was no customer service. I feel I have been ripped off and mislead, I hope you feel ashamed off yourselves! You should have the photos in the store, if you need to see the poor results !

Appalling service at SILK Laser Clinic Rundle Mall store – Online booking system is only apparently serviceable for laser or skin - but same system fully misleads customers by letting them book packages despite packages requiring a consultation to see if you’re a good candidate first. Other ethical companies book the consult FIRST then you pay for the packages if all goes well during the consult. Highly… Read more

unethical & misleading practices and booking system aka money grab by rude staff. Refused refund. It’s not change of mind, it’s actually the store being unable to fulfill the booking requirements in a timely manner and one that fits my schedule. [Content Removed] at the Adelaide Rundle Mall store was beyond condescending and rude.

Very disappointed – I just want to make a complaint and say how disappointed I am with my lip injections at Silk Laser Clinics Strathpine. I was quoted around $400 and I was very happy with that so I got my lips done in early October. I had the follow up check two weeks later and mentioned how the results were barely noticeable. I was quoted another $1500 to… Read more

increase the fillers and do another procedure in about 2 weeks. This is way more than I was expecting!!!! I was shocked and had no intention of spending so much! I feel I was quoted a low price to get me in and that Silk knew that the procedure I had first would not give decent results.