Silver Cross Pioneer
Verified146 reviews
A beautiful quality pram. I used this for three years plus for my first child- it held up perfectly. In a cosmetic sense, it is an absolutely stunning pram with the silver inner wheel rims, faux leather brown handle and accents, beautiful silver charm tags etc. It is just a really high-end pram. Well-made and strong as well. I loved the… Read more
toddler seat which reclines completely horizontal- my little one has so many good naps in this pram out in public in this, especially with the fact that the sunshade comes very low down and fully covers bub! I have no idea why the other review on here is saying your child slides out the toddler seat, clearly this person didn’t understand that you’re supposed to use the 2 buttons on the sides of the toddler seat to click the foot section to a new position as a child grows, there are at least 3 settings, there is also a foot rest for the child when forward facing as well, my son had zero issues.
Yes it is a fairly heavy pram to lift in the boot, (and that is the only reason I’ve given four stars instead of five) but that’s what you get for having high quality, non-flimsy materials. The wheels and suspension are so smooth, I had no issue pushing this around for years. To make your pram last longer and prevent damage, I learned that it’s really important to use the wheel locks before you put it away in the car boot.
The thing that enhanced my experience the most was making sure I bought the **pram riser adapters** - they are black plastic things that click into the pram- this raises the bassinet (and the toddler seat) to a higher level and gives you far more storage space in the basket underneath. A lot of the online complaints about the pram basket are from people who do not use the adapters.
I also loved the peekaboo clear window, which meant you could look down and check on bub even when they were facing away from you or fully covered up sleeping with a muslin over pram/covered by the rain cover. It has a mesh panel thing on the hood that can peel back and ventilate for air flow, which really helps in the Aus summer.
The handle extends out really far, which was perfect for my husband and I as tall people (he is over 6 foot tall and I am 5 foot 8). All the other prams we test tried in the baby bunting store, you end up hunched over as a tall person due to their stumpy pram handles.
I bought the car seat adapters as well – highly recommend - this let me put my maxi cozi car seat newborn capsule clicking directly onto the pram chassis. So when my son was napping when we arrived at the shops or the doctors, all I had to do was unclick my car seat capsule and click it onto the pram without having to take him out of his car seat and wake him up, perfection. Silver Cross customer service was absolutely exceptional as well when we had to contact them for something.
This model is now discontinued but it’s still sold secondhand the world over so I think this review will still help people. Fact is, the longevity and quality of this pram speaks for itself - Silvercross prams last so long that they are v popular on the secondhand market and go through several owners and last years. My neighbour’s Silvercross has gone through three children and had zero issues, my sister has purchased new and secondhand Silvercross prams and they have all been exceptional. Highly recommend the Pioneer Orkney model.
Don’t bother with this brand - waste of money – We bought this pram back in 2019. We thought we were buying a high quality pram. What a waste of money. The pram basket is a decent size but that is the only positive. It is impossible to get anything in and out of the basket when the bassinet is in place. The shade cover doesn’t provide adequate shade and still lets in heaps of sun. The pram is… Read more
heavy and cumbersome and barely moves smoothly in the shopping centre - it is next to impossible to manoeuvre outside on walks. The suspension is non-existent, with the pram struggling with any sort of bump or curb. The frame is heavy and doesn’t fold down well and takes up heaps of space in the boot of the car. The harness straps are so difficult to reposition as your child grows. The seat seems uncomfortable and your child constantly slides down in it, with nothing for them to brace their feet against. I’m so annoyed that we wasted money on this pram, wish we had bought an Uppababy instead.
Don’t Waste Your Money! – Don’t waste your money!! Beautiful looking prams but quality is not worth the money you pay. I have been through 3 prams and still unhappy. I started with the reef which I was quite unhappy with the quality compared to the price but dealt with it. It was then recalled and I was sent a new chassis which still had many flaws. After contacting them… Read more
raising a few concerns I had wonderful customer service and was given the option to try another style of pram. I picked the pioneer and upon receiving was utterly dissatisfied. The sun visor was stitched very uneven, the seat didn’t clip in properly and when clipped in had a lot of movement and overall quality was poor. When raising my concerns once again and sending a heap of photos I was pretty much told if I didn’t like it send it back. I will be going elsewhere for a more reputable brand.
Reviews with attachments
Bad customer service – I am extremely disappointed. I contacted silver cross in regards to the chasis being faulty, as the brakes are no longer working and the chair no longer clicks in to the chasis. I have left multiple emails and multiple voicemails. And no one has called or emailed me back. I have been without a pram for over a month. I actually went in the port… Read more
Melbourne store last year and showed someone how the brakes doesn’t work and they couldn’t help me in store so I had to email and now no one is getting back to me. I will be taking this further. This is your last chance silver cross, please contact me back as I have a baby and a toddler and I need a pram to use!
Would give less than zero star if i could – Handle cover come off and annoying to tape up. Having the oprion to attach a board for 2nd kid to stand on is awesome however doesnt handle weight and hard to push two kids and wheels are struggling. Tyres are rubbish quality, in middle of a European heat wave they are melted. Does not worth a cent. biggest waste of money for me. Lucky I bought it second hand. Would had died if I paid full price and this happens. Show details
Received a broken item and the manager’s customer service is awful.Manager didnt respond to any of my further concerns – I purchased the pioneer constellation special edition from manager [Name Removed] in Silver Cross, Port Melbourne on May 3,2022. The product was delivered 4 days later. I have received a broken bassinet frame where there is a hole in the white board frame of the bassinet which is not very obvious at first look but I noticed the material had a… Read more
circle mark on the bottom that led me to Further checked the whole bassinet and to find out there’s this hole at the bottom of the bassinet’s white board frame. So I have contacted [Name Removed] the manager and she just told me to take it to Braeside to exchange the broken product. I have responded that I live quite far from Braeside about over an hour drive so I have asked her if there was any way I can have an appointment to ensure I’ll get attended to when I get there and my drive won’t be wasted. She did not respond to my concern at all and I have called her multiple times that day as I was also thinking to ask her if I could send the broken product via mail instead. After lots of calls and messages, [Name Removed] did not respond at all So I had to take initiative and drive to Braeside with the broken product to hopefully be able to exchange it there without any issues. Luckily when I got there it was a quite day and they have given me a replacement. The first replacement they have offered me looks a bit used so I escalated my concern that I purchased a brand new pram so I was hoping to get a brand new product part replacement as well to the manager on site and he was understanding and has given me a newer replacement. It was such a very stressful experience as I have to always speak up for myself and complain before you given the right one. I have contacted [Name Removed] again for my welcome 10% discount of my purchase as what she has promised on the day of my purchase that she will apply my 10% discount which she didn’t so I followed it up but she has never responded to me anymore and I felt she has ghosted me after I have purchased the pram and did not respond to any of my further issues after that. It was very ,upsetting, disappointing and depressing that the manager from silver cross did not care about customer’s concern and just ignore a customer 100%. I will never purchase again from silver cross.
“Superior fabric” balled within 3 months – The SilverCross is a beautiful pram, has a good steering circle, is sturdy and is great for long babies.I was disappointed that the fabric in the bassinet balled within 3 months, to which SilverCross stated was wear and tear, which I found surprising as the Pioneer Special edition is advertised as using superior fabric, we weren’t using the pram… Read more
everyday and can a newborn really cause wear and tear. The pram is definitely better on smooth pathways. Sometimes the pram would get stuff on a crack in the path. Really hard to get items in and out of the pram when the bassinet is attached however much more room when the seat is attached. Overall it’s a pretty good pram, and is easy to use.
Positive reviews
Okay so far – So far I haven’t had any issues with the pram, it’s a smooth ride looks great and classy. Only downsides is that when closing with the seat facing away from you it is bulky and you need to buy adaptors extra to lift the seat up higher as it’s very hard to put stuff in the basket without them. Also the seat when it is facing towards you , you aren’t able to close the pram all together you have to take the seat off then close the pram. Show details
A neet Prime look for you bubba when walking – I gathered one for 50 second hand ..they are very pricey otherwise and very good tho for the money.. just make sure the weight of your baby plus any luggage over time doesn't WARP frame,.. the frame joints are only pop riveted..I love the adjustable handle and wildness+stability of front and back tire width Show details
So stylish – We've had this pram for a few years now and it is such a fabulous buy. We have also recently bought the wave double. The Pioneer is so easy to use and the fabrics are just beautiful and like no other pram out there. Show details
Negative reviews
DONT WASTE YOUR MONEY! – We purchased our silvercross in 2022 before the birth of our first baby. We were trying to decide between the silvercross and the UppaBaby Vista but we chose Silvercross as it claimed to have an exceptional reputation (it's the "rolls royce of prams" according to their marketing). The Uppababy also weighed a little more, was taller and we didnt… Read more
like the colour. Unfortunately it's been trouble since before the pram even arrived with Silvercross. We were told the pram would be available in 1 month ... 4 months later, phone call after phone call, countless emails, we were still without a pram. My due date was soon approaching and I ended up calling and emailing silvercross every day for 3 weeks before wr finally got our pram. I was told the delay was due to covid - despite that being over some time ago. The pram was lovely, we had no issues with it, until we did. The brakes stopped working 2 years in and right before our second baby was born... also right before our warranty ended. We called, emailed, called etc until we finally heard back from silvercross one month later. We had to take our pram in to get it fixed, they came back and said it was because we hadn't cleaned it (we had) and after 3 months, gave us our pram back. All was well for around 6 months and then the pram brakes stopped working again. So we went through the same song and dance of calling and emailing. They said they no longer make our model and sent us out a new pram. However, this pram weighs so much more than our previous pram, is a different colour and is a lot taller - all reasons we didn't go with the UppaBaby Vista. The most frustrating part about silvercross is their terrible communication. It's so very very bad and almost impossible to get in touch with them. While we did get a new pram, its not what we would have chosen and in the end we may as well have purchased the Uppababy - which also has the capacity for a second seat, something the silvercross does not. In the end we spent over $2000 on a pram that we loved, only to end up with a pram that we dont really like... plus we bought a second pram that has a 2 seater capacity off marketplace for $500. Should have just spent the whole $2500 on an UppaBaby in the first place. I DO NOT recommend Silvercross, there are other prams out there that cost less, provide better customer care, and have better features... this company is certainly not "the rolls royce of prams" as they claim to be!
Pram quality is great. BUT! – We have had ours for six months and have used it often enough but definitely not all the time. We are very happy with everything except one thing: the tires. They lost their outside coating quite quickly and after that the tires all deteriorated very rapidly. I think the tire was designed for a soft ride, with a soft core and outer layer. Once… Read more
that outer layer went, the soft core became a liability and just gradually disintegrated. We now use the pram with two of the wheels wrapped up and held together with masking tape. Very disappointed that the pram is becoming unusable very quickly, not because the quality of the pram itself is poor, but because the tires have virtually completely worn out.
Synthetic leather coming off causing safty concern – Silver cross prams are not cheap so I never thought it would happen to me, the leather on the handles starts to come off after few years of use, I’m so concerned that my second baby would grab and put in his mouth. It seriously is safety concern. If they can sell a pram for over $1k AUD, wouldn’t they use better quality leather or real leather on the handles? I just cannot believe it. I don’t recommend silver cross prams. Show details
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Recent reviews
Not worth the money – Wheels warp and not worth the money. Very disappointed and just keep getting sent wheels and problem not fixed. Show details
Worse company to deal with ! – Worse company to deal with ! I canceled on my order and get a refund, iv been told it’s been refunded but it’s been a week I haven’t got refunded yet ! There hard to get in contact with they hardly reply back on emails I will never be getting a pram off them again!
Major design flaws – The straps on the pram seat are impossible to adjust. We had to spend half a day cutting the back of the seat up just to get the straps through to the next shoulder height. I won't be able to resell now and the pram wasn't cheap. It also doesn't fit many different car seat capsules so you are stuck choosing between the most expensive brands. Not… Read more
worth the money and no customer service that I could contact about adjusting the straps. Wish I'd bought something else.
Better prams out there for the price – Adjusting strap height on the seat is far too difficult! Basket under pram is impossible to get to when bassinet is in use. Otherwise easy to collapse/very safe. Fine pram, but better prams out there for better value. Show details
Serious safety issues – I provided a review directly on the Silvercross site and they have removed it, so beware of the fact that all reviews on their site are 5 stars! I bought this pram for my second child as I had the Baby Jogger City Mini GT for my first and wanted more of a pram than a stroller (with bassinet and re resolve seat). I got the Special Edition Henley… Read more
on special and was so excited. However, the first time I took it outside for a walk the front wheels were unable to navigate a small ledge between two pieces of concrete on the footpath (I’m speaking maybe about an inch) and the pram came to a complete stop and nearly tipped over. Luckily I stopped it as my daughter was in the bassinet so not strapped in.
I also found the frame felt very rickety when walking outdoors. My baby jogger is so much smoother and feels much better made.
There is also a functionality issue in that you can’t access the shopping basket when the bassinet is attached so basically you can’t use it when shopping if you’re using the bassinet.
Unfortunately this pram is all about the looks (and admittedly it’s a gorgeous looking pram) not about safety or functionality. I’d steer clear if you want a pram you can use outdoors.
Love brand sliver cross – I have 4 children at different ages so I have had lot of prams my youngest child 20 months old and I went brought sliver cross pioneer because it comes with everything you need ie car seat pram bassinet like that i could change from car seat or bassinet if it was nice day I would have bassinet on pram frame but if it was raining I would use car… Read more
seat just click it into frame off I go without waking up my son. Liked that I could change Position of forward facing or outwards and when they older I could use pram same way everything was easy to take apart put back within minutes. I had matching bag and parsol that matched lovely sky blue pram. everyone would comment on my pram. Love large basket at bottom and adjustable handles everything zips off so you can pop it in wash love love love it
My favorite baby purchase – We purchased the silver cross pioneer eton edition in 2016 for our first baby. It never skipped a beat, never let us down and was always a Pleasure to use and pack into the car. It’s smooth, it’s easy to use, seamless all around. We made the mistake of selling it and trying another brand for our second born in 2020. What a mistake! If I only I… Read more
had the budget to replace the silver cross I would in a heartbeat. A brilliantly crafted pram that’s worth every penny, highly recommend.
Sneaky – Products are great. Value be careful as after purchases price goes down. And even tho delivery just arrived they do not match the price change nor let you know re sales. Like many other companies who honour price change with in time frame . Silvercross do not. Customer service poor dont care already got your money. Just be careful. Show details
Special edition orkney – We wanted a pram with everything and we found it with the Orkney special edition. I needed one that had a large carry space underneath. It does and yes the room to get things from it with bassinet was awkward and hard to reach in. However we purchased the extentions from website and it's so much better. My Baby loves the bassinet which is super… Read more
soft.. I recommend putting something where baby's head lays incase they bring up milk or sweat a little while on adventures. I loved that it was a different colour to the plain cream or blacks out there from other pram companies. The only downside is it's only a single pram. Would love to see brackets available to make it a double option.
Find out how Silver Cross Pioneer compares to other 4-Wheel Prams & Strollers
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Not suitable for any ground other than flat such as shopping centre – Not worth the price. For a pram this expensive you would think It would be suitable for a concrete path - wheels ongoingly swivel between any lines or small bumps in the path. When I emailed customer Service about this issue - I asked if I locked the wheels (well then I can only go straight?). When I stated that wasn’t a solution, I never… Read more
received any response back. Poor customer service and should be way better quality for the price. This pram would be extremely unsuitable to run with - frustrating enough walking on a path.
Everything good except handle leather and wheels – Handle leather is very cheap material especially for the amount of money spent getting it, over time you will see the leather starts to peel and i also have a cheap pram that last longer and until today my cheap pram still better then my expensive silver cross pioneer. Also too low and basket not big enough when seatis parent facing. The wheels are cheap and hard to turn at times. Show details
Love everything except the wheels/drive – I have been using the Silver Cross Pioneer Limited Edition for 10 months now. What I love is the huge basket that fits a decent size shop, I don’t drive so this is a great feature; you can easily change seat from mum to forward facing; peek a boo window; mesh window in the hood for air circulation; large canopy and extendable sunshade; lux and (I… Read more
imagine) comfortable bassinet; the Pioneer comes in beautiful designs. The only downside is a big one for me. It was advertised as having all-terrain wheels which is a huge part of why I bought it. Unfortunately it only feels good to drive on an ultrasmooth surface like in a garage or shopping mall, otherwise the wheels feel very rickety and unstable on uneven surfaces. I nearly tipped my baby over head first on an uneven footpath which was terrifying to say the least. The wheels have jarred similarly, yet less dramatically, several times. I recently used my friends pram briefly which isn’t much to look at but my gosh the suspension felt solid and the ride smooth. I thought wow, I’ve been missing out. I bought this pram as there was a fantastic sale on and my close friend owns one and couldn’t stop raving about it. Next time I’ll be trying the pram first hand, and there will definitely be a next time as this won’t be my ‘forever’ pram. Pioneers look great so don’t be sucked in by the sales, try it first.
Handle peeling, wobbly wheel – Pram looks great but over time the quality definitely isn't there. The handle on our pioneer has peeled completely off and we can't use the belly bar as my daughter has started peeling it off there also. The front left wheel shakes or wobbles sporadically and starts to fold under the pram when pushed onto uneven surfaces. Silvercross will charge for these to be fixed and shipping at my expense. It's really disappointing. Show details
Such a nightmare - didn't get the pram, can't get a refund – I had several issues with Silver Cross. First, they were at the PBC Expo and said that the discount for the pram was almost $600. But their website just keeps jumping from one sale to the other, so the discount I got was actually $90. They failed to deliver my product (it's been 13 days so far), and yesterday I've decided to cancel and request a… Read more
refund. They keep stalling me saying that they will process my refund, but they can't even send me proof of refund or anything. They said they would action it yesterday, and nothing. Said the same thing today, and nothing. I wish I had read the reviews here and on Google before buying from this brand. I'm not starting a dispute to get my money back from my bank, contacted ACCC and they simply stopped answering my emails. Still no proof of refund. Do yourself a favor and don't buy anything from this brand. Even if you get your product, imagine what a nightmare it would be if you need to talk about the warranty? The good looks are not worth it.
Shocking service – Ordered a capsule from Silver cross and has been over 6 weeks and still haven't received it. Been days without replied from silver cross and we have sent over 50 emails and received the same crap several times from apparently the 1 office person, [name removed]. Is that bad we have had to put a fraudulent credit card claim in with our bank. Shocking service. And constant lies from [name removed]. Show details
Gorgeous purchase – We got the fancier version direct but as a demo model (cheaper). Couldn’t tell it had been used or even taken out of the box. Within a couple of weeks a guard on the bottom basket fell off but other then that has been a dream to own. Just a warning it is a large pram and you’ll need a big boot lugging the pram around but it’s so beautiful to push… Read more
and the moment it doesn’t bother us. I adored using the bassinet and was sad to switch over but baby loves it. The option to have mum or world facing is fantastic. As baby is only 8 months we still use the boot protector on the pram which secures him in nicely when he’s upright watching the world. Basket is Awesome for when I walk to shops and can hold a decent amount. The matching nappy bag is a cute touch. It’s a pram that makes you feel like you are pushing something grand
Live saver! – Great product we're really glad it was recommended to us by a friend and we're definitely passing this down to our pregnant niece who'll be able to use this beauy
Beautiful quality but lacks logical design – This pram is very good quality and uses lovely fabrics. Looks great, pushes nicely, not too big when folded down, quite light, nice colour choices, comes with bassinet and seat. BUT now I have used it for a few months there are loads of design flaws. You cannot access the basket underneath when the bassinet is being used. You literally have to… Read more
remove the bassinet to get to your nappy bag and can’t put anything in it out while on the go.
The cup holder makes the pram so wide that you don’t fit through doors. I opted not to use it.
The mesh panel for airflow on the bassist is right behind their head and so the baby gets a breeze on their head. This wakes her up. Better to have a mesh panel window up higher.
The way the cover and handle work together is very annoying. When the handle is attached it gets in the way of seeing your baby. But when it is not, there is nothing holding the cover off the baby so it falls down on top of her. The cover is also really hard and annoying to move when getting baby in and out as it has weird slide on fixtures hidden down the side that are fiddly and hard to do.
All in all I wish I had test driven more prams to compare. It is a beautiful looking pram and great quality, feels and looks amazing but unfortunately it is not 100% functional. Hopefully functions better when we switch to the seat!
Faulty and Silver Cross unable to rectify it – Attempted to set up the pram as per instructions and the left side locking mechanism would not click in. Made a warranty claim, which was difficult in itself due to lack of communication and requesting I stay home on a day to assist with pick up when they hadn't even organised ised it for that day with the courier. They rejected the claim stating… Read more
it is working as intended. So now I am stuck with a pram that won't lock in when extended, can't even push it on flat carpet without the left wheel buckling under, and still trying to contact them to get this sorted. Terrible product quality control and service from Silver Cross. The only upside is the fabrics they use on the bassinet feel and look really nice.
Perfection – I bought the silver cross for my daughter and her fiancée her fiancé is having a baby girl in August they were at first overwhelmed by the cost of the silver cross pets until I took them to baby bunting and showed them the features of this pram the quality of this pram and just a spectacular way that everything you need for this pram comes with it so the silver cross is just a beautiful piece of equipment Show details
Perfect – Its perfect for the baby as it is very comfortable an ur kid will feel safe in it by giving u piece of mind that the baby is safe in the pram.
Super heavy and dodgy – Where to start. My son outgrew the bassinet by 5 weeks old, it weighs a tonne And I throw my neck out every time I lift it into the car, the slightest bump in the pavement and the pram jolts to a stop, its flimsy, takes up the whole boot of our SUV and I’ve had nothing but issues with the brake not going off when you take it off rendering it… Read more
useless. I’m currently unable to use it while I wait for repairs. Biggest regret of my life buying this pram. 10 months in and considering selling it.
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