Simmonds Heating & Cooling

Family owned and run will always get my support- you can feel the friendly vibes the minutes you engage them, had Mark out to do a service call and he had an apprentice with him. Assisted and talked us throught repairs needed and we ended up going with a new unit. Install lead time was around 6 weeks but it wasnt hot, we were happy to wait and it was worth the wait., Install team on time and delivery great, we'd highly reccommend.

Simmons installed our new ducted air conditioning system on 10th July, and we couldn’t be happier with the experience. The installation team (three guys on the day) did an outstanding job — everything was done professionally, and they even cleaned up thoroughly and vacuumed after the work was complete. The install was flawless, and we’re really… Read more

happy with our new Mitsubishi Electric system paired with the AirTouch 2+ smart controller — it’s made a big difference in comfort and control. A special mention to Sam, who came out to quote the job. He was fantastic to deal with — knowledgeable, friendly, and took the time to explain everything clearly. Our dog loved him too! Highly recommend Simmons Heating & Cooling for their quality work and great customer service. Anita and Mark

When I went to Simmonds office on South road Edwardstown I was greeted by a lovely young lady. As it was a hot day she asked if I would like a cold drink whilst I was waiting for a salesman to see me. I spoke with Brett who was very informative, pleasant and asked if I would be home later in the afternoon, so he could pop past and give me an… Read more

exact price on removing and installing a new Mitsubishi fully ducted airconditioner.

After Brett inspected my current system he told me that it was probably just too small for the house and recommended a slightly larger system. I'm glad I took his advice because the new system works like a charm. In fact my wife keeps telling me to turn up the temp as it gets really cold. The system is quiet both inside and outside.

I have to say that the team that fitted the airconditioner were very polite, quick and cleaned up after they finished the job. A big thanks to southern installers & I will recommend Simmonds Heating & cooling to my family and friends when they need the professionals. Keep up the great work and you have one happy customer here. P.S the quote they gave me was more than competitive.

From a dogs breakfast to a meal fit for a queen – After a dogs breakfast of an install ( didn’t meet code) by a previous company Simmonds rode in on a white horse to rescue the day they were professional courteous and knowledgeable informing me at each step along the way with photos and understandable explanations I now have a zoned and well installed split level ducted system Abe and Tom went out of their way to help me

Highly recommended – Very friendly staff, great communication. Job done quickly and done well. Hamish was very courteous, and I will definitely be using them again.

Excellent service – We have just had a Mitsubishi Electric Ducted system installed by Simmonds. Very pleased with both the cost and the ease of installation. The sales consultant, Josh was very knowledgeable and helpful and gave us a very good deal, cheaper than any of the other companies who provided us with a quote. And all without any pressure to purchase and sign… Read more

up on the spot. Josh came out and looked at the site prior to installation and provided some helpful advice about the most appropriate position for the return duct, vents etc. The team of 5 installers, Toby, Ash, Taylor, Luke and Tom were courteous, tidy and removed all the packaging and debris as well as completing the installation in about 4 hours. Toby was particularly helpful in explaining how the control panel worked, how we should run the system so it operates efficiently and what needs to be cleaned on a regular basis to ensure optimal running. There were a couple of minor issues but they were quickly resolved with a phone call. All in all a very professional service, completed on time and at a very competitive price.

Wonderful Company – Friendly and Professional Installed in our home ducted cooling and we had them do splits at my elderly mums house. Great service we would highly reccommend

I would never use them again – Do not let Thea’s guys near your house installed a faulty unit I had to take 4 days off work with no pay for them to fix the issue took them 2 weeks refused to just replace the unit instead kept getting me to take days off to try to fix it lost $600 in pay could have just paid the extra to get a legitimate company that looks after coustomers. All… Read more

you get from Simmonds is No care about losing wages and wait for it the reply will be it’s out of our controll. I 100% think they just went threw all this so they could charge actron warranty department for all the times they came round. Glad they did not lose money out of this can’t say the same for me. I see with the other 1 star review all they did was blame the guy that put it up goes to show the care factor of this company

Quality and professional installation – Dealing with Simmonds Heating and Cooling was a breeze, they went out of their way to accommodate my needs, and the installers were quality tradesmen who were so professional, can’t recommend them highly enough.

Outstanding customer service highly recommend – Thank you to Trevor and his team of tradesmen who came out and installed our New aircon unit. All were extremely friendly, professional and easy to work within our home. Highly recommend Simmonds and will continue to go through them.

terrible – Installation was late, incorrect job was done, unsafe, never came back to fixed, said he was too busy with his other jobs, i reccomend noone to use this

Lovely company to deal with – -Elderly mother and I had to arrange from interstate -Trusted workmen, very honest and reliable and great prices for the air conditioner we had replaced. Would highly recommend Simmonds Heating and Cooling Good old fashioned service. Thankyou Mark, Jarrad and Sarah for all your help with my mothers air conditioning. Very happy with our new installed Mitsubishi system.

Great to deal directly with the bosses – We had an air conditioner put in in the Western suburbs of Adelaide where there were some logistical issues getting power and removing the bodgey old system. Simmonds gave us a quote and stuck to it. They organised a team of several different tradies including electricians who we got to do a few extra jobs for us at a quoted price. Our units have… Read more

a fairly weird set of electrical circuits which have evolved over time, so I wasn't surprised there were some issues afterwards. The good thing is, though: I could phone up and talk directly with the bosses. The business is still small enough for Mark and Sarah to be across everything that is going on so I just explained the problem and they got someone round at an agreed time to sort it. Try doing that with a big corporate where the left hand frequently doesn't know what the right hand is doing. Would definitely use this crowd again.

An owner who doesn’t care about people’s feelings,very unprofessional – Trevor came out to quote up a new ducted air con to be installed, he was lovely. Unfortunately it was a very unpleasant experience from installation. No call to notify us that the job was finished, I returned home to a house left open and no power or lights working in the kitchen. Terrible customer service from management. Didn’t even hear from… Read more

the owner until 5 days after the job whilst still waiting to have someone come out to assess the reason why we were left without power and lights in our kitchen since the installation. Receptionists that say they will call you back but you have to continue to call to follow up what’s going on. Even asked me to directly call the electrician because he wasn’t returning their calls. Personally messaged the owner Mark to let him know even though I would have thought we would have been considered for some sort of compensation from the company for lack of appreciation in delay and the service we received, I was happy with the unit itself so therefore was going to pay full price.. I didn’t even get a return reply. No acknowledgement for the lack of respect to even reach out to see what was going on. I wish I saw the other bad reviews and comments regarding the owners customer service before I chose simmonds. I hope no one else gets treated the way we did!

Desperate in heatwave – Last summer my split system stopped working just after Christmas 2018. Heading for a heatwave and medically unfit for hot weather I sent out inquiries to 3 companies online. No-one was answering phones over the Christmas week. Simmonds called me back. The other companies did not. Within a few days of that call, I had a new split system and Mark… Read more

was most helpful. Prioritizing me as I had a medical need for cooling. He and Sarah in the Simmonds office were genuinely concerned for me now I am enjoying the comfort of a warm home, after the delight of a cool summer. Very professional and customer focussed company. I could not recommend them more highly.

Brilliant Job – A Big Thank you to Mark Brett & James, very professional, cant rate them highly enough. their camaraderie spoke volumes about the company's mission. Prompt extremely efficient completed the install in two hours, cleaned up and took the packaging away . Thanks guys. Roger and Kay.

poor after sales service – Air conditioning unit installed early Jan. Unit leaked into ceiling and damaged it. Was told by installer who fixed the leak on 23rd March that Mark would get back to me in 1 to 2 weeks to check it and get it fixed. Never did! I rang on the 4th of March to complain and spoke to the receptionist and she said Mark would get back to me. It is now a… Read more

week later and still no response.The company has taken no responsibility for damaging my ceiling because of THEIR mistake. I have been totally ignored and I am still considering reporting this to the Energy and Water Ombudsman. I have now fixed the damage myself but have photographic evidence. QuoteSRA18609

These guys know what they are doing. Faultless – The team did a very professional job. I had an older stone home so installing a split system requires care and consideration. I was given great advice by Mark on what would be the best approach to minimise disruption to the stone external facade. The installers were efficient, they cleaned up after their woke was complete and the install looks extremely professional. I could not fault the work undertaken and would highly recommend.  Show details