Under promised, over delivered.
Hunted online for a particular shoe. They had it in stock at the best available price. My online order was followed up with a phone call from Sims. They estimated I'd receive the product on the Friday. Got in early Friday morning. They had even thrown in a complimentary pair of socks. Australia Post carried out the delivery and also kept me accurately advised about delivery. Would definitely buy from Sims again if they stock a product I want.
These guys are great!
I had a few issues with sizing, but they were prompt in receiving the return and shipping out the correct shoe size in a matter of two days or so. Amazing service, even threw in a pair of free socks and free shipping returns for an sizing error that occurred. Love my new shoes, and the fact that they were $50 cheaper than other retailers. Won't be buying my trainers anywhere else from now on! Thanks guys
Outstanding service, fast delivery, quality product, best prices
Outstanding service, fast delivery, quality product and $50 cheaper than anywhere else. I ordered online on Friday morning and received a courtesy call on Friday afternoon wanting to confirm my address and advise my order would be shipped that afternoon. I received my order the following Tuesday. Highly recommend and will use again.
Great service, great prices, speedy delivery
Received a phone call immediately after my purchase online to confirm my address before shipping. So nice to receive this personal touch when shopping online, it gives you confidence that the order was received and is being processed. The price was fantastic compared to all other suppliers and they arrived very quickly. Great service from a great Aussie company.
Excellent customer service
After ordering a pair of Brooks walking shoes, someone from the shop actually rang me to check the order details and delivery address. This level of interest is not expected from a seller when the item is heavily discounted. Fast post and sensible paperwork. Thanks
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