SleepMaker Arizona Deluxe Mattress

Arizona Deluxe firm Queen. Has only been slept on for 5 months by one 90kg male. Completely sagged in the middle and lost most of its firmness and original support. Disgraceful product and wouldn’t recommend this brand or mattress to anyone. Show details

Regretting purchase – I purchased this mattress from Harvey Norman in July 21 for my new house but it’s sagged terribly & offers very little support, neither of us sleep well on it & as soon as one of us moves you feel it. We rotate it regularly as advised but it makes no difference, I was going to buy a King Koil but was convinced that the Sleepmaker was a much… Read more

better mattress. In hindsight I should have bought the other one, we both wake up with sore shoulders & backs.

Best mattress for kids – This mattress is perfect for kids, offering a cozy and supportive sleep surface. Its compact size fits well in smaller rooms, making it ideal for growing children. The mattress provides good support and comfort, ensuring a restful night's sleep. Durable and easy to maintain, it's a great choice for any child's bedroom. Show details

Best mattress – After our last mattress being a latex cushion top which was so hot, Love the cooling top. Ours is on a slatted base. I think the base is important as well. Very comfortable. No sag. Still looks and feels like new after 15 months. Show details

So far so good – We have had this mattress for just over a week. It is supportive and back issues have stopped. I will try and post another updates in 3 months time to see how it is tracking. Show details

Extremely disappointed – Extremely Disappointed case number-00015149 SleepMaker Must Take Responsibility I would not even give 1 star but it was required for this review. I am writing this review because the level of dissatisfaction among your customers, including myself, is overwhelming. I purchased a SleepMaker mattress expecting a high-quality product, but it has… Read more

been a massive disappointment. Despite not being a heavy individual and following all recommended care guidelines, the mattress has sagged significantly, causing me chronic back pain and making it difficult to perform my job.

This was not a cheap purchase, and I feel completely let down by both the product and your customer service. I contacted SleepMaker regarding the issues and followed your protocols, including sending photos to demonstrate the sagging. However, I was told the pictures didn’t meet the criteria for warranty coverage. For an additional $200+, I was required to send the mattress in for inspection, which I did.

After weeks of waiting, the mattress was returned with an email stating no faults were found. As a “goodwill gesture,” the topper or springs were adjusted (as vaguely described in your email), and the case was declared closed. To dispute this decision, I would have had to restart the lengthy and frustrating claims process, which I simply couldn’t afford to pursue at the time.

It’s clear from numerous reviews that many other customers have experienced the same issues. This is not an isolated case—it’s a pattern of poor-quality products and dismissive customer service. For a company of your size, it’s unacceptable to refuse accountability for a clearly faulty product.

SleepMaker, you need to step up and provide real solutions. I expect a full refund or replacement for my mattress, and I urge you to compensate others who have suffered similar issues. If this matter is not resolved, I will consider legal action for the disability caused by your defective product.

You must do better—for me and for the countless others who trusted your brand. I expect a detailed response addressing this matter within 7 days. Failure to respond or provide a satisfactory resolution will leave me no choice but to escalate this issue further.

Bad quality – We had this for 3 years and it has already sagged badly. I have now sore shoulder seeking help from the physiotherapist. I didn't even sleep in it for half of the year, I find better quality mattress at the mine camps!!! We contacted the warranty but they said it's wear and tear..... I would had expected better performance for the price throughout… Read more

the years!!! I'm never going to buy a mattress of this same brand and neither should you if you want something that is going to last you more than 3 years.

Horrible – Both myself and my partner are side sleepers. This mattress just gives me anxiety. The thought of having to sleep on it. It sags and has done nothing but give my partner bad shoulder pain and back pain. I now have bad shoulder and hip pain. We have had the mattress just under 18 months. It was a replacement due to original mattress purchased also… Read more

sagging and a spring poking through into my partners side/back when sleeping. Can only turn it 180 degrees, which has only made more sagging. I probably get maybe 2 hours sleep on it, the pain is unbearable. Do not buy it. Waste of money.. Never will I buy from this manufacturer again! I am now sleeping on my couch until I can afford to buy another mattress. Not worth the pain and living on pain relief sleeping on it!!

Terrible Mattress – Have had this for 2 1/2 years and couldn't be unhappier with our quality of sleep. Almost zero support, terrible sagging, wake up feeling terrible most days. Going to toss and get something else as this is worst money invested in a mattress ever. Show details

Dreadful – This mattress should be taken off the market in my opinion. It’s dreadfully uncomfortable for many of the same reasons stated below by others - I relate to many, there seems to be a pattern for all i.e. back/neck pain and sagging. I wish I had of read the reviews prior to purchasing this awful mattress. Show details

Unbelievable hip & back pain – Purchased this mattress from Harvey Norman last year and we didn’t use it very often until last month that I moved in with my fiancé . My fiancé used to complain about back pain and now we are waking up every morning with back pain. My hips are so sore that I started to think that I have internal organ issues and got tested for it. I hate this mattress and is there any way I can return or exchange it? Show details

Not Good – Paid $2300 QueenSize, Harvey Norman. I have never bought an expensive mattress before, but 2 months ago decided to splurge after wanting to update our 10 year old $1000 Beds R US mattress. Wished we had kept our old cheaper mattress, much more comfortable and better sleep. This mattress feels like I'm sleeping on an angle rolling into centre of… Read more

bed. No stability and is not flat,. Rolling into centre of bed causes backpain and horrible sleep.

Will never purchase Sleep Maker again. Goes to show that an expensive mattress does not always make a good mattress. I wasted $2300.

Worst Mattress money could buy – The mattress is terrible . Feel like your rolling out of bed no side support and legs feel like there going up hill .Done the rotating but that done nothing.I’ve had mine sent away only to say nothing is wrong with it .Slepted on a replacement while mine was getting checked very small wall mattress but guess what it was better then my new… Read more

mattress .No point in sending it back if you buy this horror mattress they ain’t going to do anything about it. Bought mine from HARVEY NORMAN as so many people have.Wouldn’t you think they would not sell it with so many complaints and save peoples money but hey they only want sales

Worse mattress and manufacturer support – Worse mattress. Within 3 months of purchasing or started to sag. The company offered little support and respond with it was the body contouring. I think there’s a difference of body contouring and sleeping in a ditch every night causing back and hip pain. The company offers for you to send back the mattress for testing (at your own cost), however… Read more

I think this is their way of reducing returns by limiting the service offering to customers. Unfortunately i don’t have the patience to deal with a company that doesn’t support customer so I made the decision to buy another mattress and cut my loses.

I will never buy a Sleepmaker mattress or product again and will ensure my friends are aware of my experience so they don’t fall into the same trap I did of buying rubbish.

wish i never purchased it : ( – it sags - i was told firm but it has a dip under my butt - made complaint , told have to rotate , monthly , so we did , now have two sagging sections - i am 98 kg. like sleep on back and stomachache - sag hurts back … this is NOT a mattress that maintains support - maybe springs fatigue - unsure - but certainly a bad buy for me Show details

Helps my insomnia and back issues – So far so good. Purchased a firm Arizona Plush mattress and have probably had the best sleep on it so far. It definitely helps my back and neck issues, is comfortable and no issues. Curious to see if the indent issues occur as it has to others Show details ·  1

Terrible – Bought for over $2000 in Harvey Norman (on sale). Went OK for a few months then body imprints became an issue. Have a very noticeable 'hump' down the middle of the bed. Only able to rotate mattress 180 degrees so doesn't change pressure points on mattress. Had for now just 2 years and considering a replacement. Wished I had searched reviews before buying - will never purchase from this brand again. Show details

Start sagging after 4 months purchase – My mattress is sagging and has body imprint on it after 4 months purchased from harvey norman. I claimed the warranty online but HN said they said they didn't deal with Sleepmaker warranty and suggest me to go back to the store. After looking up the reviews, I feel there is no points to do it as 10 years warranty doesn't cover body impression. I'm… Read more

50kg, 163cm. I have never have this issue with other even much cheaper mattress. I don't know what weight this mattress design to support.

No sleep since purchase – November 2021 purchase Unable to sleep first month as kept feeling like I was rolling off the side, if I moved in to the middle I then rolled inwards. Incredible hip pain increased the 2nd month. My husband who can sleep on the floor or anywhere is complaining of hip pain too. Feels hot and the padding seems lopsided and uneven. The medium also… Read more

feels very firm. As a previous reviewer mentioned the Ten year warranty means nothing and the process to test requires outplaying money. I wish I had never bought this mattress, I dread going to bed. UPDATE: waiting for warranty team to arrange collection for testing, 4 weeks waiting. We are having to buy another mattress as the pain and lack of sleep is debilitating

Crap with a capital C – Purchased Arizona medium a few weeks back from Harvey Norman, the mattress creaks when i or my wife turn in bed disturbing sleep, this from a brand new mattress, wish i had kept old mattress because this is crap imo. Show details

Very comfortable – We have this mattress King Size and my daughter has a King Single for just over 12 months. A very comfortable mattress. Unfortunately with both mattresses they have been returned to sleep maker and repaired as both sides of the mattress were bulging. We regularly turn the mattress and we are not large people. Hopefully now repaired will not happen again Show details

I hate going to bed :( – I’ve had this mattress for almost 5 months and it’s hot and not supportive enough, I wake up every morning with back pain because of this bed :( Never had daily back pain until purchasing this bed. I feel like i’m sinking into the mattress (i’ve measured it to be 10cm for myself, hubby even more!) I’ve contacted harvey norman & sleep maker and… Read more

they won’t return it unless there is a fault. to get it ‘tested’ it’s going to cost me $200+ plus be out of a bed for who knows how long. it’s advertised as “superior comfort and support” but it’s not supportive at all :(

6months of wear – The mattress was very comfortable when we purchased it 6 months ago and it still is a comfortable mattress to sleep on. My issue with this mattress is that after only 6months it's sagging on either side of the mattress where my wife and I sleep. I weigh 76kg and my wife 46kg, we are not heavy people and this should not be happening to a premium mattress at 6months old. Unfortunately the 10year warranty does not cover this. Very disappointed! Show details

Sleepmaker Arizona King mattress, money well spent! – This mattress is so supportive on my back and I don’t wake up sore like I use to anymore. My husband agrees that it is the best decision we ever made. Show details ·  1

Comfortable – This mattress was very comfortable in store, noticeably superior to most others we tried. The medium is a tiny bit too soft which makes it harder to get out of bed but trying the firm in store aggravated my hip pain so we went with medium. Maybe should have got firm as it softens up a bit but wasn’t sure if it’d be ok. This mattress was… Read more ·  1

immediately comfortable. There was no breaking in period which was lovely. Also zero partner disturbance.

We were looking specifically for med-firm latex pillowtop to replace our 10+ yr old one but at mattress stores in the area they all told us they don’t sell them anymore. We wanted to avoid memory foam as we were both sure it would be too hot but we were told that we were mistaken and it was latex that was hot. This memory foam has a special graphene cooling gel to regulate body temperature. We were assured it would be superior. Well, the first night we were immediately much hotter and can feel the heat under us. We had to buy a thick mattress protector to make a barrier. After using it almost 3 months it is the middle of Winter in the Adelaide Hills and this mattress is still so hot we are both sweating at night, even in a very cold house without heating on. I used to use 2x quilts and 2x wheat bags every Winter, now with just one quilt I’m hot.

This mattress is very comfortable and good quality but somewhat regret not searching further afield for latex. You will need deep fitted sheets (40cm) to fit this thick mattress.

Like sleeping on a cloud! – We just purchased the Sleepmaker Arizona Deluxe PLUSH king size for a reasonable price of $2,000. My husband and I tried a number of beds (including the Tempur higher end range in cloud – which I loved but at over $6,000,we walked away from it and my partner wasn’t 100 sure he could adjust to this type of bed). We found the Arizona deluxe plush… Read more ·  2

absolutely lovely to lie on and the pressure points I felt in the other beds (except for the high end Tempur) we tried, disappeared. After lying on the bed for around 15 - 20 mins I came off absolutely relaxed. Being a king, didn’t feel my partner at all! We are lightweight anyway.

So in terms of value for the money, I don’t think I can go past this! Sleep maker have excellent foam technology so we are pretty happy and confident with our purchase.

Furthermore it’s Australian made and I don’t have to worry about trialling a bed purchased on line and having the hassle of returning it.

My back pain is gone! – Am so happy that I decided to give Sleepmaker a try. Bought a firm mattress and my back pain magically disappeared after 5 nights of sleeping on it. It's of extremely high quality as well. Show details ·  1

Best nights sleep – 1 week in from sleeping on this mattress and we can't believe the difference it's making. The Christmas holidays are crazy busy and this has been the best gift. I would recommend anyone looking for an upgrade to seriously look at this mattress  Show details ·  1

Fantastic – Bought from Harvey Norman and the mattress was delivered on time. One week in and the quality of sleep is great, much better than our previous mattress. The sales person's description of the mattress was accurate. Show details ·  1

Mattress review – Very comfortable mattress, it’s firm and we are very happy with our purchase. Show details