From August 4th, 2020 until November 4th, 2020 Sleepmaker is offering each reviewer that takes the time to submit a review a sheet set (valued at $99). This is open to reviewers regardless of if their review may be positive or negative. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. Previous incentives include: Each reviewer that submits a review from 1st of April, 2019 and July 31st, 2019, a sheet set (valued at $99).
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Good at first, but disappointing quality and warranty.
My wife and I purchased this after the mattress we had for 10 years prior was at the end of its life. It was made by the same company but no longer available, and we were told the Cocoon was the replacement. We were very impressed when we tried at the store, and the staff were very helpful. The 10 year warranty was a draw card but as it turns out isn't worth a red cent. 2 and a half years on after meticulous turning with every sheet change weekly, the mattress has clear indentations and is uncomfortable to sleep on. After both waking stiff and ...sore more and more regularly, we looked into a warranty claim, even offering to pay any difference to get the pillow top replaced with a firmer and longer lasting foam. Although the young lady at Bedshed was helpful, we were asked to jump through all sorts of hoops to get the claim looked into, even being told we needed to get the bed professionally cleaned just to get it looked at. On top of that I was told we would be charged an inspection fee! We had provided photos of the mattress multiple times at the request of the supplier, and it was in perfect condition with no marks of any kind. Also asked for and provided multiple times photos of the serial number, the bed base, slat arrangements etc. To this day, not a single contact from the supplier of any kind, other than an automated email to say the claim was filed. That was months ago. Nothing. Pretty disgusted, but have cut my losses and will make sure to buy a different brand when I can afford to drop another $3500 on a mattress that actually stands up to its warranty terms. Hopefully my experience helps any other prospective buyers. Avoid!
Purchased in January 2019 at Bedshed for $3,500.00.
Very comfortable and supportive! My sleep so good!! Simply the best! My sleep quality has improved so much since I bought this mattress! Very durable, should last me another 10 years!
Quality assessment of the Belford . . . .
3 weeks of test sleeping, no problems so far.
It is very comfy and warm in this weather, without heating, as it is semi-soft.
Too soon to tell if I sleep longer at this stage, but it is good sleep.
Purchased in April 2021 at Myer Retail Stores for $2,499.00.
Im happy Husband unsure
Im happy my sleeping pains seem to have disappeared but husband is unsure as he still has shoulder problems. However we have turned it around as advised and hopefully he will notice a dfifference.
Purchased in March 2021 at Myer for $3,499.00.
High-Quality Product and Reliable Service
The Cocoon Otway firm 2 mattress is a high-quality product with a luxurious design. I feel comfortable and supportive while lying on it. Sales staff Joanne has provided reliable service all the way through.
Purchased at Myer.
Finally - got a good night's sleep!
Very comfortable bed. Both of us have back/hip problems and immediately found this bed to be supportive, firm yet soft. The independent spring coils ensure you are not sleeping on what feels like a bouncy castle when your partners rolls over. Would recommend.
Purchased in April 2021 at Bedshed WA, Cockburn for $3,079.00.
Cosy and Comfy
We replaced our ten year old mattress (which was also Sleepmaker) with a new one purchased at Myer Erina. It is a very cosy and comfy mattress which is deeper than our previous one. The independent spring coils provide help with disturbance when my partner gets up in the night. Very happy, although slightly worried how warm it will be in summer with the pillow top.
Purchased in March 2021.
Love our new cacoon mattress. You pay extra for quality and comfort. Have noticed significant difference to our old mattress. Cannot understand why we waited so long to change over. Highly recommend.
Purchased in April 2021 at Myer for $4,000.00.
Downsizing to a smaller bed
As I am now on my own and my Queen size bed needed to be replaced I have purchased a double bed. The purchase was made because the SleepMaker representative took plenty of time to explain everything and compared prices. I am more than satisfied as the bed is firm and with the adjustable base I am very comfortable reading or watching TV. I look forward to many years of use.
Purchased in April 2021 at Myer Retail Stores for $3,799.00.
My husband and I love our new cocoon Belford mattress. It is so comfortable, it really does ‘cocoon’ you.
My husband no longer wakes up with a sore back. This mattress provides full support.
We are not disturbed by each other when moving during the night.
Thank you Joanne at Myer Melbourne for helping us choose this wonderful mattress. You were extremely patient and a pleasure to deal with.
Purchased in April 2021.
No more saggy bed!
Our new bed has made a huge difference to how we greet our day. No more backache! Feeling refreshed and ready to start our day. We don't put off going to bed at night any more, because we can't wait to rest our weary bones in our comfy bed. A great investment.
Purchased in April 2021 at Myer.
A great night sleep!
We purchased the Auburn Plush 8 and are extremely happy with the purchase. Initially it was very firm but after a few weeks we found it very comfortable. Our back pain had gone and our sleep has improved.
Truly a sleepmaker
Tested and bought the Juniper mattress at BedShed. This bed was so comfy. My partner and I found that you could not feel any movement disturbance. Hoping the bed will help with our back issues. So far, highly satisfied.
Purchased at Bedshed for $2,934.00.
Very happy with my Sleepmaker mattress over the last few years, and just bought 5 more for a holiday home. Was thrilled to be served by the same knowledgeable Sleepmaker sales representative Julie in Chatswood Myer store. It is great to see a company retaining their experienced service staff, rare to find these days.
I brought a Cocoon Gold Otway Queen size Mattress with a firmness 2. The mattress is beautiful. I found it was very firm on the first few days. After a week now, I find it is very comfortable. I like this mattress
Purchased in April 2021 at Myer for $2,750.00.
Questions & Answers
Just getting a sleep make cocoon for the first time. I know I need to rotate the mattress. Do I not need to flip it? Only one side has cushion top..
Why is there such a big price difference between retailers $2000 - $9000 and why after spending so much on a mattress you don’t get any guarantees this is right for you, 10 minutes in a store is not enough time, should have at least a 30 day trial this way it just mite stop the bull dust dribbled from the salespeople
Get an answer from our members and SleepMaker representatives
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