SleepMaker Cocoon
Verified425 reviews
- Side
- ·
- Back
- ·
- Front
- Days
- ·
- Weeks
- ·
- Months
- ·
- I never got used to it!
- Very Soft
- ·
- Soft
- ·
- Medium
- ·
- Hard
- ·
- Very Hard
Indentation nightmare – Worst mattress! From the first night there is indentation which does not go away. We constantly rotate the mattress to no avail. It has two imprints of where we sleep with s bulge in the middle! It’s supposed to be a firm mattress but I find it quite soft. Show details
Sagging , stuck in the indentations, difficult to turn , mound in the middle – In September 2022 we bought the $4000 cocoon mattress, medium feel, from Bed Shed. We were given the whole sales pitch- supreme comfort , no partner movement, excellent quality, and all the other build quality advertising. . We are not excessive weights , being 85 kgs and 65kgs. We bought the $200 waterproof mattress protector, which I thought … Read more
was causing me to overheat. The overheating would happen soon after I went to bed , so I put 2 thick French linen sheets on top of the matress protector. I still overheat…… even after changing the mattress protector to a cotton material. We had previously bought the most expensive ikea mattress, with no partner disturbance & wool topped for cool sleeping It was cool, comfortable & minimal partner disturbance for 11 years! My husband thought we should invest in a top quality mattress to help his back and neck , so we thought a $4000 mattress would last and give us a supreme level of comfort for 10 years. How wrong we were. An uncomfortable sagging , mound in the middle , hot….., partner disturbance sleep is what we now have. When you lie on your side awake, such as trying to read , your back gets sore , as you are lying tilted , and your muscles tighten. We were careful to rotate the mattress every 2 weeks, and slept well for 6-8 months. Then the indentations where we each slept began to be increasingly noticeable, and rolling over was no longer possible. You have to lift your whole body up to turn over, as you are stuck in the indentation. This act of lifting your whole body out of the hole to turn over , disturbs my sleep many times throughout the night. Deep indentations means that you have to try and position yourself in the same spot in an attempt to keep your back straight….its very difficult. We frequently wake with lower back issues.
I feel my husband turn over, as there is partner disturbance, even though we were given the sales pitch of minimal dusturbance . That is not true. We have recently put in a claim, including broomstick photos. I was then emailed 18 hours later and told to take more photos. We submitted more photos , including a spirit level , clearly showing the uneven tilts of the mattress surface. I received an email today stating I have nothing wrong with my mattress. I can pay $150 for them to take it away and test it. You only need to lie on the mattress to feel that it is faulty !!!!! So I will resubmit my photos showing centimetres of indentations, and the mound in the middle, of unuseable mattress. I will be contacting the Consumer line to report the incompetence and denial of faulty goods from Sleepmaker.
Worst Mattress & Customer Service – A Total Waste of Money! – We paid $4,200 for this mattress, expecting comfort and quality, but it has been a complete disappointment. Every morning, we wake up with back pain and feel exhausted instead of rested. It’s supposed to support good sleep, but it’s done the exact opposite! To make things worse, the customer service is terrible. When we reached out for help, they… Read more
were unresponsive and dismissive, showing no care for customer satisfaction.
This has been an expensive mistake, and I wouldn’t recommend this mattress to anyone. Save yourself the frustration and look elsewhere!
Reviews with attachments
Excellent Service of Comfy Cocoon Mattress – Purchased from Linda and Vivian at Sleepmaker Myer Northland. Extremely satisfied with the knowledge and information given me about my beautiful Mattress Cocoon.Bonus :- Mattress so comfy.... Ladies were very helpful and informative. I was so lucky to purchase Delta adjustable base as well. So looking forward to wonderful sleep. Excellent service Ladies.... Very satisfied Customer, Thank you, Josie :) Show details
Good product and bad QC – The mattress is quite suitable and comfortable for us. The only issue is the mattress arrive with a note writes “two holes”on the bottom and they replace me with a new one.
Firm and comfortable after shopping around – We purchased this Sleepmaker Cocoon mattress (Coolum Cushion Firm) and base from Myer Brisbane City during one of the frequent mattress sales. We took about three weeks to make a decision after trying out many different beds at the major bed shops, including Domayne, 40 Winks, DJs, Sleepy's, Beds n Dreams. It came down to this one or a King Koil… Read more · 1
(Positano) from Domayne with draws in the base. I think we would be happy with either one but the free delivery/disposal and Myer points probably tipped the balance. We tried bargaining the price down further but were not successful at all.
I'm about 90kg/182cm and my partner is small and light. The one we have feels firmer than the same model we tried in Myer. Nonetheless, I'm happy with the extra firmness/support and we both had a great sleep last night (our previous quality mattress was 8yrs+ and getting out of shape). The reduction in partner disturbance from our old mattress is really noticeable already. Although she is not saying it overtly, I get the feeling that my partner would have preferred something a little softer. The mattress has consistent firmness all the way to the edge, which is great.
The mattress and the base are much lighter than our previous ones and I think rotating the mattress will be easy. The handles are good. I worried that our existing fitted sheets might not fit the higher mattress but they fit fine.
Although we have only spent one night on it, it has been, overall, a positive experience. There is one small issue with the corner of the base being damaged during delivery, but the indication is that Myer will remedy this by repair or replacement of the base.
After shopping around and reading reviews online, at this stage we are happy with the choice and have slept comfortably so far!
Good build and really nice looking mattress – Firstly, it's a really nice looking mattress. Unfortunately we had to cover it up (waterproof and quilted protector). We got a King Cocoon and it's fantastic (so far). Its support features are exactly as advertised. Contouring has started which is great (like a good memory foam). Just like any bed, time will tell. A bed maker will always tell you,… Read more · 1
you'll only really know if the mattress is right once you have slept in it for at least 2-3 months or in seasonal climates, a year. (If it sags badly, usually more than 35mm, it's a manufacturing fault within 10 years for Cocoon - peace of mind) Odd thing: Only three sides have handles (one short does not). Weird. Why not all sides since you have to spin it around regularly anyway? And you have to carry it from the short sides to get it through a doorway. Suggestion: When delivering your mattress, you should have a booklet with all mattress information. Like what you have on your website. Your little (fine print) purple one pager is not enough. In fact, you should have your full FAQ with it. People pay quite a lot for this and should not have to go searching to find initial information. (Eg. how long will a mattress take to soften or how can one speed up the process, or details about the mattress parts etc) Anyway, love it so far. But need some time to get used to it (like a new shoe). Last bed was for 10 years so can't expect to get used to this in 2 weeks.
Lacks support – Purchased this bed for my mum. Was really looking forward to a positive experience since her previous bed was quite old. It's been nearly 2 weeks now and she prefers her old bed. She says it's too soft and doesn't provide support. She says it feels much softer than the bed she trialled in store. She feels like it's already dipping in the centre.… Read more
We will assess for another week and then may raise it with the store. Also, a minor issue, the mattress had a little hole where the stitching had been missed. See image.
Positive reviews
Sleepmaker cocoon fantastic mattress – The bed is fantastic. It’s very comfortable and provides great support for my bad back. My sleep has immediately improved since using my new Sleepmaker mattress.
Don't hesitate purchasing a Sleepmaker mattress! – We absolutely love our Sleepmaker bed (so much so that we've just bought 4 more for our new house). Our sales assistant was extremely knowledgeable and patient and helped up choose the perfect mattresses for our kids and guests. The SleepMaker Cocoon mattress that we've purchased to update our own Sleepmaker mattress (which we're still keeping for the spare room) is like lying on a cloud. Highly recommend. Show details
Satisfied customer – I have just purchased my third Sleepmaker mattress. I have been very happy with the quality of these mattresses and am looking forward to many more comfortable sleeps on this new one Show reply
Negative reviews
Terrible experience with Sleepmaker mattress – Sadly, the new mattress is for too firm to use. After maybe 2-3 hours sleep all up, woke up so sore I was shocked. Sleepmaker has been very unhelpful. Will not consider return. Just "get used to it". $3000 down the drain. Back to using my old mattress.
Find out how SleepMaker Cocoon compares to other Mattresses
Know better, choose better.
Terrible. Most expensive and worst mattress I've ever slept on – Very lumpy and uncomfortable. Looses its shape within a few months of owning it. 10 year warranty is an absolute scam. Even after sending thru photos they want $150 to assess it for warranty. Poor quality fabric on top, has all balled up and gone pilly, even though its always been used with mattress protector and sheets. Even cheap mattresses I've… Read more
owned in the past haven't done that. The warranty people don't want to know you. Just send you standard emails saying you can send it in to be assessed for $150 if you want to. Wake with back pain every morning. Also wake at around 1 to 2am every night as the mattress gets unbearably hot. Very saggy and hasn't maintained its shape at all. Even under a thick doona you can notice how saggy it is. Cost us 5300 from Bedshed. Most expensive and also poorest quality mattress I've ever slept on. DO NOT BUY!!!
Hi Sheryl Can you please email your warranty claim… Read more (+1 reply)
Hot bed – While the bed has good support it is not for me causing tossing, turning and interrupted sleep. Where the body meets the bed heat seems to pool and amplify. I purchased my bed, the Eden Medium, on special from Myer Perth and was told of its qualities including the temperature regulation properties of KulKote. KulKote may be cool to touch but warms… Read more
up against my body. The bed has a lot of foam. My purchase isn't even a 'plush' cocoon. My previous beds were not hot (even when i was). Myer doesn't do returns and Sleepmaker didn't respond to my concerns. I was hoping i could get used to it, but that is not happening. I am buying another bed. I need sleep.
Recent reviews
Great Mattress ! We are very happy – We purchased a Sleepmaker Cocoon QB mattress from Myer Sydney. David was great to deal with he was very patient with us and knew what he was talking about. We are very happy with our purchase. It is firm but comfortable. It took a few days to get adjusted to the mattress as our last one was very soft. The mattress doesn’t move either when my partner moves which is something I was worried about. Highly recommend!
Happy with our new mattress – We purchased a Sleepmaker Seville QB mattress from Bedshed. Finding the mattress we were happy with was made easy by the information given to us about various mattresses and being able to try each mattress out. We are very happy with our purchase. It is firm and comfortable. Because of the way it is constructed we are not aware of movement by each… Read more
other as we were with our old mattress. Our mattress was delivered on the day we ordered it. Buying a mattress couldn't have been easier.
Satisfction was guaranteed – We have purchased a 2nd mattress, same model, after trialling the same mattress purchased previously (this month). We were entirely satisfied with the comfort and utility so no hesitation in deciding on the 2nd purchase.
Good so far – Felt comfortable laying on it in the store. Still waiting for it to arrive(only ordered today) My 12 month old son loved crawling on it in the store.
Not used to having a plush bed – I had no idea you need hours to find the right mattress. And unfortunately you need to pay for it before you can really ascertain whether the mattress is the right fit for you. It certainly is quite plush and I feel like I am cocooned in it but I will need to get used to the softness as I previously had a firm mattress but was assured from the… Read more
retailer that this was the better mattress as I am a side sleeper and have a shoulder injury. This mattress also has a 10 year warranty which is comforting. It is also quite a high mattress and I now need a springboard to be able to get up onto my bed so make sure you measure how much higher your bed will be once you replace your existing mattress.
Mattress choice matters, so get yourself a SleepMaker! – We purchased our mattress from Myer, Chatswood. The salesman, Alistair, comprehensively guided us through the extensive range of options and established the perfect product for our needs. The Cocoon mattress that we finally decided on is exactly what we needed, providing the right degree of firmness for us, while providing comfort and support to suit. The 10-year warranty that Sleepmaker provides is an added bonus. An excellent purchase! Show details
Great nights sleep – Great mattress and cooling layer makes for a better night’s sleep.Especially on those hot summer nights. I can’t feel my husband move or roll around on the side of the mattress with the individual air pockets. Show details
Find out how SleepMaker Cocoon compares to other Mattresses
Know better, choose better.
Good mattress for children – This mattress is ideal for growing children. Its medium-firm feel provides the perfect balance of support and comfort, promoting proper spinal alignment. The mattress features a breathable organic cotton cover. It’s durable, easy to clean, and ensures a restful night’s sleep, making it a great choice for my sons. Show details
incredibly & comfortable bed mattress – The bed mattress is incredibly comfortable, providing just the right balance of support and softness. I’ve been sleeping like a baby since it arrived. Delivery was prompt and the setup was hassle-free. Highly recommend this combination for anyone in need of a great night’s sleep. Show details
Great feeling mattress – Our previous mattress was a sleepmaker but was getting on in age. We had to purchase a new mattress due to my wife's back pain. After testing many mattresses we just couldn't go past the feel of the sleepmaker cocoon mattress. Show details
Loving our medium firm King Sleepmaker Cocoon mattress – We are loving our new King sized Sleepmaker Cocoon mattress. It is super comfy and huge! I no longer get any shoulder and hip pain. I prefer a plush feel and hubby likes firm - we bought a medium mattress and are both loving it. It feels plush but supportive. Definitely recommend. Show details
Best sleep ever! – I was worried about choosing a new mattress as I loved my old one but wanted to upgrade to a king size. After sleeping on Seville soft top mattress I couldn't believe how much better and luxurious it felt in comparison. We love it and look forward to bed every night. The staff at Sleepmaker Nunawading in Melbourne were lovely too and had great… Read more
knowledge. It made it perfect when they offered the 30 day exchange policy if we also bought a mattress protector. Goodnight!
So far so Good – Excellent bed with great side supports . Unlike Sealey one doesn't feel when the other side of bed is used. It is early days and the true test of a mattress is after 2-3 years of use. It takes at least 3 months for it to wear in. Found the bed to be very supportive of spine. Show details
Nirvana Medium – This mattress is the best one I’ve ever owned. I feel supported but also like I’m sleeping on clouds. I purchased the nirvana medium and everyone who’s tried it says it’s like sleeping on air. My neck is no longer tight and strained. Show details
Best sleep ever – I bought the Majorca QB mattress and the hybrid mattress system has surpassed any mattress before. I recently had major surgery leaving me now as a back sleeper hence the firmer choice and I immediately felt better the next morning compared to my old mattress. I’m so excited to feel even better as time goes by as sleep is everything when it comes to health. Show details
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi there Carol Have you lodged a warranty claim with us at all?