Smart Buy Direct AU

I WANT A REFUND – I have been trying to contact this company as i never received my purchase of $25. i paid thru openpay and cannot reach these people for a refund. please email [Email Address Removed] for a refund

Speedy shipping and good service. Overall happy and will be back – Speedy shipping and good service. Overall happy and will be back

Excellent – Website is easy to navigate with responses customer service. Would recommend and will buy again in future. Show details

If I could rate less I would – Poor customer service Incorrect shipping details, stated order had left when it hadn't Lack of communication Delivery took 23 days Show details

Smooth experience for a NZ Buyer – First time buying a product from Smart buy was great . Website user experience is great and price on the products are justifiable .Thanks To Tina @customer service. Sayed Show details ·  1

Arrived – Good navigation product was as expected. Product was basic but reflects the good price. Fitted our purposes Show details ·  1

Good service and delivery would recommend – The team were really helpful and insightful would buy from again and thanks so much Tina.Thanks again team will reach out again soon! Show details ·  1

Easy to find product and perfect quality – Each category of the product is clearly distinguished, and you can find what you need quickly. The express packaging is very tight, and there is no damage. Nice Shopping Show reply

Wonderful products, love it – Very good customer service and best quality of the products, easy to use and shipping on time, love of them the product. Show reply

Amazing service – Rhys has always been very patient and kind even prior to purchase. Really prompt reply too. Keep up the good service! Show reply

Easy to find products good quality and quick service – Easy to navigate site and find products great range to choose from and great pricing with ease to pay and checkout swiftly Show reply

Good Purchasing Experience – Great service, easy to deal with, knowledgeable with products, timely response, competitive price point and quite happy with the quality! Show details

Very poor quality – Products are of extremely poor quality. Don’t waste your time or money dealing with this company. Interesting to note that the positive reviews on here are from people affiliated with the company. That pretty much says it all.

Great experience! – super happy with my purchase! process was so simple and smooth, can’t wait to shop with them again. better than dealing with amazon Show reply

Great customer service and fast delivery – Very satisfied with the overall experience and quality of the product. Easy navigation on the website and quick delivery. Can't be better :) Show details ·  1

The product look nice and great – nice products and fast delivery, good service and fast response. I will introduce the products to others and buy again Show details ·  1

Excellent service! Good quality& so obsessed lately:) – Just ordered my fav skin products. It was cheaper than others.Excellent customer service. They replied faster to my questions. So grateful!!! Show details ·  1

Very good service and fast delivery – Good service, fast delivery, nice price, customer service response fast! Very satisfied about everything of this online shopping experience! Will back again soon Show reply

Perfect – Service is perfect. I will give 10 out of 10 about it. I'm satisfied with this. Will choose this again. Show reply

Never recieved Purchase – Not satisfied because I never recieved product I purchased. It has been 4 weeks. The packaging tracking app does not work for my purchase. Based on my experience, this website may be a scam. Show details

Perfect! – Really easy to navigate the store. There is wide range of products - from kitchen, to electronic products, to clothes. They keep adding new products very frequently. Really satisfied with the quality of the products! A huge thumbs up for Smart Buy Direct Au! Show reply

Easy to find my product great site – Simple to find what I wanted . Easy to navigate and I am pleased with my purchase . Would recommend this site. Show reply

Amazing website and outstanding customer service team ! – Recently purchased from Smart Buy Direct AU and experienced some technical difficulties, after contacting the customer service team they responded instantly and were so helpful towards resolving the issue. Outstanding effort and efficiency from the Smart Buy Direct AU team would highly recommend and will be definitely purchasing from again in the future ! Show details ·  1

Great customer service and user interface – Smart Buy Direct AU has a great and easy-to-navigate user interface. I Ordered myself a new electric kettle. I wanted an update on my tracking information, I messaged Smart Buy and received a response the same day. The Smart Buy team was friendly and attentive. I would definitely recommend this servcie! Show reply

Not Completing the customer on line order – Very disappointed smart buy took my order and my money only to find out 10days later they were canceling my order with NO expatiation nothing !!! I believe this review is a wast of time you won’t do anything to help or resolve my purchase of even give me a reason why you didn’t complete the order !! Show details