674 reviews
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The night before installation was occurring, I receive an email from my sales guy - what he had sold me - tesla PW3 +expansion pack (27kw), he 'just learnt' isn't compatible with my 3 phase system. Suggests to change this to Sigenergy 24kw with 15kw inverter. Quick google search, the suggested package is around $2500 cheaper than what I have… Read more
signed up for. He offers this 'at no additional cost'. Dodgy as. Don't go near these guys.
Update: The team at SEA have been working proactively to solve this problem for me. I give them full marks for that. As of now waiting for install to occur - SEA is working to my timing on this. Hope to soon update this review with install and operations are going great!
Excellent customer service, competitive price, timely installation very pleasant to deal with, great follow up service, great product (Sig 42Kwh). Happy to recommend. Show details · 1
⭐⭐⭐⭐⭐ Exceptional Service and Quality! I recently had a solar panel and battery system installed by Smart Energy Answers, and I couldn’t be happier with the experience. From start to finish, the team was professional, transparent, and efficient. What stood out: • Superior Workmanship: The installation itself is top-tier. Everything is neatly… Read more · 1
mounted, the wiring is tidy, and it’s clear the installers take great pride in their craft. • Clear Communication: I was kept in the loop throughout the entire process. They were quick to answer my questions and made sure I understood how the new system and battery storage work. • Professionalism: The crew arrived on time, respected my property, and left the site spotless once the job was done. If you’re looking for a reliable team to help you transition to clean energy, I would highly recommend Smart Energy Answers. They made the whole process stress-free and delivered exactly what was promised.
Reviews with attachments
The sales team and install team were very helpful and I knew nothing about batteries but they answered all my questions up front. No one can beat their price Show details · 1
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Outstanding experience from quoting, installation and follow up. Communication excellent. Installers/electricians are SEA employees not sub-contractors and were excellent. I had an ESY Sunhome HM6-30KWh battery installed about 3 months ago and couldn't be happier. Would recommend them highly. Show details · 1
Whilst the initial install date for the battery was delayed about a month I was kept fully informed about this and the reasons for the delay which to me seemed reasonable in the circumstances. Before installation my primary contact was with Conor Gardiner. He was most helpful on all aspects of the task including supporting linking up with… Read more · 1
"AMBER" Conor was always available, including at weekends, for any advice I might need.
The lead installer of the batter was Justin Kearns. At the outset Justin made it clear that I was going to get an excellent job. Moreover he let me know very early that he won't be leaving the job until I was fully satisfied and knew clearly how the system operated. Moreover, he left his phone number indicating that I should not hesitate to ring him if I had any problems. Given that I am an old bloke, and not up to speed with some of the latest technologies, Justin gave me great confidence that all would be well with the install and operation of the battery.
No hard sales approach where you know within 5 mins the conversation is only out to make a dollar! Right from the start SMA reps were interested in listening, offer solutions and advice to custom a battery install to my needs. installation process was efficient, professional, put up with “ this guys” constant questions patiently and completed… Read more · 1
everything to a high quality finish. Definitely will continue an association with SMA for future upgrades and works.
Had a couple of issues with a faulty battery module. Matter resolved Show details · 1
Latest follow-ups
Professional no fuss solutions for my battery installation. Everything from quote to instal went smoothly and I was delivered the prodcut and service expected. Very happy with SEA Show details · 1
Follow-up · Install took around 4 hours and the battery was the ESY sunhome (30kw)
Accommodating knowledgeable reliable professional responsive - thoroughly recommend them - I got roof panels, very happy - so return customer for battery - equally happy Show details · 1
Follow-up · Quality= so far so good Installation=cannot fault, even got awning to protect from direct sun, commissioning software was tricky for installer but he stayed late, rang Sig & fixed - came promptly (was I lucky he was nearby geographically?) & did another software fix that I reported that I saw a fault when checked the app Love the app - was… Read more
It was such a painless process installing a 2 new batteries to go with my existing solar system. Smart Energy Answers were such a good company.- no hard Sales pitch to begin with just sensible questions to find out exactly what I needed. I was kept… Read more · 1
informed throughout the process and finally when the installation was done the team that did the install was great. They were tidy, punctual, and helped me make sure I had the app set up etc before they left. They even phoned me after the installation to make sure I was happy with the job done. Terrific company, I would highly recommend them.
Follow-up · The app is fantastic - tells you exactly where your power is coming from at what time of day. The installation took 4 hours. The battery is by Sigenergy.
In-depth reviews
We had had problems getting people to quote for solar / battery for our dwelling, because of the heritage listed front face of our terrace in inner city City of Sydney, and also a tricky site. The solar panels had to be installed on both the main house and the granny flat, and the roof pitch of both is steep. But Smart Energy Answers were… Read more · 1
willing to work with us and we got a great system. It took about fours weeks and two site visits, but we got a quote for a 6.65 kW of solar panels (14 x 475W panels) together with a 24.2 kWh Sigen battery with Gateway SP and inverter for $17,893.70, after Federal and NSW State government rebates. Part of this quote included contingency money, which was good, because we did have problems in installation because of the large run of cables from the front to back of our block. So, the system did come in for the price first quoted.
One specification I had was that the system should be Amber compatible, which drove the selection of battery brand.
Anyway, it took a bit less than three months from accepting the quote to the completed installation. We were kept informed at every step, and if I had queries, they were answered swiftly.
I was also very happy with the installers, who were able to work with the steep roofs and long runs of cables - and the lack of a ceiling cavity! And they quickly noted that our battery would be in the sun for much of the day, and installed an awning.
I have learned that the old terrace houses require people who have experience with them, from air conditioning installation to getting a new kitchen. And, it can be more expensive. So while I have heard of people paying less for what we got, they all seem to be installations on recent-build freestanding dwellings, which are cheaper and easier to work with.
And, now that fours weeks have passed since the installation, we could not be happier. The Sigen App is a joy to behold. We have imported solely 0.7 kWh from the grid since the installation. Our previous rates were 33 cents per kWh, with a $2 per day connection charge.
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SEA Solar - Disappointing Experience Despite Premium Price After conducting thorough research on the PV system, size, inverter, and battery solution I needed, I shared my specifications with three solar retailers, inviting their input. All three confirmed that my chosen solution (Brands, products, and installation requirements) was good and… Read more
provided quotes for the identical setup.
SEA's initial quote was approximately $5,000 higher than competitors' for the identical solution. I provided SEA with the competitor quotes; they didn’t price match and were $1,000 above the others. I chose SEA based on their sales representative's apparent Solar technical expertise, prioritising perceived quality over price.
Unfortunately, significant problems began immediately: 1. Incorrect Paperwork: SEA provided the installation team with the wrong installation and configuration paperwork. I fortunately caught this error before work commenced, preventing potential holes in my roof. 2. Severe Delays & Rework: The installation, initially scheduled for one day, took three days. An additional two days were required to fix installation errors. 3. Unresolved Issues & Ignored Communication: Six months post-installation, several issues remain unresolved. Despite weekly messages to the installation team, I receive no response to finalise this installation. 4. Rebate Application Errors: SEA submitted my Solar Rebate application incorrectly. The Solar Export application also faced issues twice due to their mistakes. Both times, I identified the errors and pointed these out to SEA to remedy, eventually getting both applications approved. 5. Critical Specification Failure: My requirement was for a "Whole of house" battery backup solution. The installed system only backs up half the house. SEA refused to remedy this, stating it would require a new inverter and battery – a core failure to meet my stated need, especially crucial in my outage-prone area. 6. Battery Audit Failure: The battery installation itself failed the Vic Gov audit. 7. Lack of Executive Engagement: My multiple requests to speak directly with SEA's CEO regarding these issues were declined, with assurances that management involvement wasn't necessary. This demonstrates a concerning lack of accountability at senior levels. 8. App Configuration Issues: The Sungrow app has never functioned correctly. After 6 months of joint troubleshooting between SEA and Sungrow, the issue remains unresolved and is solely in SEA's hands now to remedy.
Conclusion: While I stand by the quality of the products I selected, SEA's execution has been profoundly disappointing. Their paperwork (from rebates to installation guides) was consistently error prone.
The installation process was delayed and flawed. Critically, the system fails to meet my fundamental requirement of whole-house backup. Customer service and accountability, especially regarding unresolved issues, have been completely lacking with remaining issues still outstanding.
I cannot recommend SEA. If you do consider them, be prepared to meticulously verify every detail yourself at every stage.
At the end of last year I finally decided to bite the bullet and install solar panels and a battery. We just changed electricity suppliers and they recommended Smart Energy Answers. The quotation process was easy and done online and we were happy with the result. In the process we were offered a discount on the battery but it turned out by the… Read more · 1
time we accepted the quote the battery was out of stock and we would have to wait for more stock to arrive. We were offered the same discount on a what looks to be possibly a better battery adding extra capacity for a slightly higher cost which we were actually very happy about. The installer was really great. He made sure that everything was working properly (there were a couple of hiccups) before he left. Turned up when expected and tidied up afterwards. He also walked us through the app and made sure we could log in and that everything was running as expected. Really very helpful. Everything is working well and we are very happy. Still don't fully get all the stuff about all the certificates but that looks to have sorted itself out. Panel rating: 5/5 Inverter rating: 5/5 Battery rating: 5/5
Positive reviews
The whole system & benefits were outlaid at the beginning with no oversell Comparisons were made & they were able to address any concerns that i had Delivery was delayed because of demand The wait was well worth it & aftersales service ahas been exceptional Show details · 1
From quotation with Seamus to Efficient, friendly ,fantastic installation team (Tom, Johnny and Harry) which is the reason why Smart Energy Answers is the best. Arrived as promised with great follow up.No stress and very helpful team. Show reply
SMA has been great to deal with. Their customer service is exceptional, as also their technical team in resoving issues in a timely manner. The panel installation was nearly 6 years ago and has been faultless. They recommended the most suitable system for my needs and the installation was quick and professional. I have recently added a solar… Read more · 1
battery to make the best use of the system. I am very impressed with their service and can't recommend them highly enough.
Negative reviews
Install was fine a few years ago. My system broke only after 2 years and took roughly 3 weeks to fix it…some of the communication was very poor while other communication was quite good. Show details
Don't trust Smart Energy Answers my experience with this company, [Name Removed] said a lot on the phone. We Signed your agreement contract paid the deposit then waited weeks only to receive a new agreement at more than double the original contract. They don't even seam to be able to afford to refund us. Show details
Good until you sign the contract! – Started getting quote for a solar PV system. Sales team was knowledgeable and efficient. Once signed on 13/06/2023, admin took over and promptly applied for rebate and done in few days. The problem started from there. They said they need to arrange an inspection and I agreed to, didn’t happened until 13/08/2023. Admin assured the installation will… Read more
take place by 25/08/2023 but it’s 26/08/2023 and yet they haven’t even scheduled a date yet. I have to email them every week only to get a reply saying installation team or manager will call you to discuss additional charges required for installation based on inspection.
Update 2: After the installation in September, the installer messed it up and we're without lights for 24 hours as we didn't know there wasn't light until the evening when we came back home. Had to call electrician to fix it and was told It was two storey house and installer didn't put "RCD" so either of two floor can have light or else it short-circuits.
Update: After another productreview submitted, higher manager contacted and offered a swift and efficient service to solve all the issue including reimbursement of the electrician charges I paid to fix the installer's mess in October.
It might be just my particular case but it was a pain dealing with the whole process. Since that day, I haven't had much issue except once the battery stopped charging which was fixed remotely with firmware update.
Recent reviews
Couldn't ask for more. From quote to install, the process was flawless. While I already had solar, I needed to double my system capacity and bolt on a battery that worked during power outages (frequent in my area). Brad was fantastic, he gave me honest practical advice which has translated now into far lower (if at all) electricity bills. Great team with a great ethos! Show details · 1
Find out how Smart Energy Answers compares to other Solar Panel Installers
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We’re currently building our new home and were looking into solar energy options. We reached out to SEA and spoke with Tarek Jawad, who was fantastic to deal with from start to finish. Tarek took the time to understand our needs and presented four tailored options, each with a clear explanation of the benefits. He was knowledgeable, patient, and… Read more · 1
made the whole process easy to follow. What really stood out was how well he coordinated with our builder, electrician, and energy provider to ensure the best outcome for us was reached. His communication was excellent, and he genuinely cared about helping us make the best decision for our situation. Highly recommend SEA and Tarek if you're considering solar—great service and support!
Smart Energy Team communicated with me from start to finish. Even well after the installation. They gave me the best price compared to other 5 quotes I’ve received before hand and delivered to what they promised. They are guaranteed a legit business with a massive working warehouse not like others that has a shop front and just contracts all the… Read more · 1
installs. And this is the reason I signed up with SMART ENERGY compared to the other 5. Keep up the good work and awesome customer service.
We recently had a 48kW Sig Energy battery and 20kW inverter installed by Smart Energy Answers on the Surf Coast. The installation was first-class — neat, efficient, and professionally executed. From consultation to commissioning, everything was seamless. I dealt directly with Daniele, the owner, who demonstrated deep technical knowledge and a real… Read more · 1
passion for sustainable energy solutions. It’s clear he values his customers and his installers equally, creating a trustworthy and high-quality service experience. Couldn’t recommend Smart Energy Answers more highly — honest, professional, and genuinely committed to excellence in clean energy.
A huge thank you to Tarek who made this experience seamless. His superior customer service and extensive knowledge of the product really made it easy when making the decision to go with SEA Commercial. He had answers to all my questions and gave me a sense of comfort knowing I was getting value for money. Highly recommend thank you Tarek Show details · 1
The whole process from the initial consultation for a very good price, to installation by Tim and his team was seamless and professional. Very good workmanship and the battery is working like a dream. Tim gave me useful info on when ESY Sunhome batteries would be compliant with various VPPs and various other bits and pieces I hadn't thought of. I would highly recommend Smart Energy Answers. Show details · 1
Smart Energy Answers connect a 25kwh battery to our existing solar panels. The who process was excellent from the initial consultation to the final installation by a partner company. The options were clearly presented and the final option we selected was competitively priced. Initially there was an issue with the distribution of solar power to the… Read more · 1
grid in preference to the battery, but this was quickly resolved by a remotely installed software upgrade. Smart Energy Answers are a professional company using quality products and I am happy to recommend it to anyone looking to instal a solar battery.
Sales process was straightforward with questions answered promptly and changes I requested for the system capacity were amended promptly and without fuss. This included an amendment to the green loan which was handled well without issue. Installation required a full replacement of the main switchboard. The installer took the opportunity to tidy up… Read more · 1
a very old board with a modern switchboard and did this at very reasonable cost despite it taking longer than anticipated. Connection to Amber has been very straightforward and I’m seeing the results already. Customer service post install has been very good with follow up calls from them to check everything is working as expected.
The Smart Energy Answers team has been excellent in both recommending the right products for our circumstances and in their communication and process. We went with premium black panels to generate 11kw/h and a 10kw Sigen Battery - 3 months in and going great Show details · 1
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Hi, Steve! Thank you for sharing your… Read more