Great solar company with excellent products and services
Best value for money among all other solar installers. The team was well qualified and very good communication thorough the panel installation process. I am very satisfied with the quality of product and service.
- Verified customer
Quality service and result all through.
Great outcome. Open honest discussion and planning from the first contact to final installation. It seems quality product and outcome is priority. Our site is tricky with shade etc but it was carefully evaluated using satellite imagery and likely performance clearly spelt out. Installation workmanship faultless. Communication and follow up has been timely, helpful and effective, right down to organising metering with our power provider. We have not had to do anything other than provide authorisation.
A professional and easy operation from go to woe.
Fantastic friendly honest service!
We were confused regarding solar panels! Angus was very clear in explaining everything to us. The installation, payment, follow up service, was to a very high standard. No hidden costs or misinformation! A good quality product! A professional and friendly team! Thank you
They take their time to explain their recommendation to what size and system suits us and most importantly not make you feel like a fool when asking questions. There was no wait time between agreeing to the actual installation. The installation was fast and efficient. We are very happy. Highly recommend.
A true full service energy partner
The consumer home solar journey can be difficult to say the least with many options, opinions and a broad range of advice. I always do my own research to validate advice and was shocked to discover the bloated pricing and poorly spec'd, cheap, flaky equipment I was being offered from "shonky" operators trying to make a quick buck. When I met the representative from Smart Energy Answers, I immediately noticed the customer outcome focus to solar energy solutions. There was no sales pressure, no special deals to try to close a deal as soon as poss...ible. Solar and batteries is a significant investment and I always felt like they were respectful of that. When it came to installation day, the team were efficient and professional. The system was complex including a battery and optimisers on all LG panes. The team took their time to ensure they got it right with regular consultation to ensure my expectations were being met. Cant recommend these guys enough, wish there were more of them out there.
very happy with the service
I had a problem with our 10-year-old system and got a quote to remove and install a new larger system. Sam came and gave me some great advice as well as a competitive quote. I wanted a quality system, but the installation was also very important to me. The installation team were terrific and have done a great job. I am enjoying the free power as well as earning the money for the energy I am selling to the grid.
Enjoying the solar energy
The good service started with the sales person who took the time to explain how the system works and how to get the best out of it. The installation was done efficiently and neatly, and the installers were a pleasure to have around. I'm still waiting for the paperwork to arrange for the meter to be installed, after two weeks, which is frustrating. Other than that, I can't recommend Smart Energy Answers highly enough.
Well processed system
I Really appreciate this company ...They responded to questions and Emails Quickly ,walked me step by step through the process . Installers were punctual very polite ,cleaned up very professional . No complaints
Great people! Great service! Great experience! Would definitely recommend them!
Was looking for a 6kW PV system, and I got quotes from 3 different Clean Energy Council accredited companies. Smart Energy Answers came in the middle price wise. Very professional, detailed and informative sales presentation, and due to a cancellation I had my system installed the very next day! Installers were punctual, communicative and very helpful with information, installation took 6-7 hours, neat and tidy job. It took a few days for the paperwork to be organised by the office prior to the system being activated, and the system is working great! Very good aftersales and installation communication and I would definitely recommend them.
- Verified customer
Less than a week from payment to the installed solar on my roof!
First met with their sale representative at home together checked my roof access, talked about available options pros and cons. got couple quotes, signed contract and paid. Next day got a call that they can install it on the following Monday (it was Friday). On Monday installers came about 7:30, confirmed with me the inventor placement and around 15 everything was done and I started saving money on electricity :)
Would really recommend them - very professional and very pleasant experience to work with them.
Very happy with them
I give a 4 to get people to read this, but my words mean a 5. Sales was easy and understandable. communication from there team is great. They rang when schedules changed or where locked in. We Liam sorted a situation regarding the install with no hassles and a can do attitude. Every time I have rang they answer which is comforting big-time. Installers a well mannered young fella's and did a strong clean job. The 5 year workmanship guarantee is comforting also. Well done Smart Energy.
Smart Energy Install
They arrived on time, were very courteous told us what they were going to do and got on with the job of the install. When it was completed it was explained to us on how it would work. They cleaned up after themselves and no rubbish was left behind. Really a nice bunch of lads.
Smart energy solar installation
Completely satisfied.Would recommend to anyone wanting solar installed.Easy to deal with and helpful at all stages of the process.Have had no issues and everything flowed smoothly.Now installed and working well.
Good Sales but Poor Installation (contacted by the company and resolved)
18/09/2019 contacted by the company trying to resolve my experience below. happy with the way Daniel approached me and the outcome.
I will not recommend this retailer if you are not in NSW. Their sales are good but subcontracted electrician is not so professional. I live in VIC, beside the actual installation was delayed by 3 weeks in December 2018, and their electrician did not initialize the inverter according to Australian standard which caused the ...system failure in the first 2 months after installed, that was half of summer season at the end of 2018. I spent loads of time contact different parties (retailer, manufacturer, grid provider, Solar VIC and Consumer Affair etc), and end up fixing it myself. The company finally give me access to the system and ask me to fix it myself. All these supposed to be done by them and their licensed electrician!!!! So the technical part of issue and my contact summary are below: - my area is experiencing high voltage upto 250v (standard 240v), the grid provider has now fixed it. - if the inverter was installed according to Australian Standard, it should tolerate voltage range upto 255v which should not be an issue - The inverter was installed as default setting (the electrician did not select AUS option in configuration), which cause the system constantly stopped working when the grid reached 250v.
The reviewer stated that an incentive was offered for this review
Followed up, great service
Initial miscommunication with sales rep, however company director called up to rectify the problem.
Great level of follow up and business integrity, definitely will give these guys another shot moving forward.
Great communication and a very simple and smooth process. Very friendly staff who clearly explained what was involved and the benefits as a customer. Highly recommend for anyone thinking about solar panels.
I was really impressed with the comprehensive explanation and detail of the information provided prior to deciding to go ahead with solar panel installation by Smart Energy Answers. I knew exactly what to expect regarding my requirements, installation, ongoing service and the benefits of having solar power. I was not disappointed and 8 months down the track I am delighted that my expectations have been exceeded.
Good Job SMA
We upgraded from 2.5kW single phase system to 6.4kW 3 phase with REC panels and SolarEdge Inverter. Price was good and installation was excellent. Team leaders where easy to talk too and professional at times. From Sales to install was a good experience.
I got quotes from 10 companies. Only two provided quotes that were tailored to our requirements. Smart Energy Answers provided the best quote in terms of function, information and price. This was followed up by great installation and after sale service.
Happy Customer - Great Customer Service
Leading up to choosing SMART Energy Answers, I did months of research into Solar Panels. I had been ripped off before by a major supplier at our previous address and I was adamant I wasn't going to let that happen to us again. The team at SMART Energy Answers were so helpful, they were patient, knowledgeable and always had time for my many queries. They were also well priced. The installation team were fantastic, they were personable, quick, confident and when they advised me they would come back to install a sun shade over the Solar power box, they did exactly that.
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Questions & Answers
What would be the price for 10Kw system cost, with and without battery for a house in Sandgate, Brisbane
Which are the highest rated installers, panels and inverters in South Australia? Most if not all of these seem to be in NSW
Hi Dianna , I am not an expert , However from my research which was fairly extensive , I chose Lg Premium Panels
and Fronius Inverter for their proven Reliability My Spec is 5.76kW system ( 16 x 360W LG Neon R and Fronius Primo 5.0-1)... ( String System) This is probably as good as it gets at the moment ... Technology will move on and Improve of course ... This is a Mercedes level system you could say ...... I went through Smart Energy Answers .... Fabulous Service if you can get them .... Hope this Helps ....Bruce
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