Good Sales but Poor Installation
I will not recommend this retailer if you are not in NSW. Their sales are good but subcontracted electrician is not so professional. I live in VIC, beside the actual installation was delayed by 3 weeks, and their electrician did not initialize the inverter according to Australian standard which caused the system failure in the first 2 months after installed, that was half of summer season at the end of 2018. I spent loads of time contact different parties (retailer, manufacturer, grid provider, Solar VIC and Consumer Affair etc), and end up fixing it myself. The company finally give me access to the system and ask me to fix it myself. All these supposed to be done by them and their licensed electrician!!!!
So the technical part of issue and my contact summary are below:
- my area is experiencing high voltage upto 250v (standard 240v), the grid provider has now fixed it.
- if the inverter was installed according to Australian Standard, it should tolerate voltage range upto 255v which should not be an issue
- The inverter was installed as default setting (the electrician did not select AUS option in configuration), which cause the system constantly stopped working when the grid reached 250v.
- I contacted the company, they blame the grid provider...
- I contacted the grid provider, it will take them a while to fix it (I agree they also have responsibility to keep this in the range)
- I contacted SMA, the German inverter manufacturer, and been advised the system was not configured according to AUS standard
- I contacted Solar Quotes, been advised high voltage is very common issue, the solar company should test the area before signing the contract and let me know the issue for decision making, which obviously they did not.
- I contacted Consumer Affair, been asked to contact the retailer again...
- I then went back to the solar company, but been told the electrician is too busy to come back...so they got me access to the system and ask me to fix it myself...good job!
After all this mess, the system finally back online however, I missed the first summer after installation...very impressive
Followed up, great service
Initial miscommunication with sales rep, however company director called up to rectify the problem.
Great level of follow up and business integrity, definitely will give these guys another shot moving forward.
Great communication and a very simple and smooth process. Very friendly staff who clearly explained what was involved and the benefits as a customer. Highly recommend for anyone thinking about solar panels.
I was really impressed with the comprehensive explanation and detail of the information provided prior to deciding to go ahead with solar panel installation by Smart Energy Answers. I knew exactly what to expect regarding my requirements, installation, ongoing service and the benefits of having solar power. I was not disappointed and 8 months down the track I am delighted that my expectations have been exceeded.
Good Job SMA
We upgraded from 2.5kW single phase system to 6.4kW 3 phase with REC panels and SolarEdge Inverter. Price was good and installation was excellent. Team leaders where easy to talk too and professional at times. From Sales to install was a good experience.
I got quotes from 10 companies. Only two provided quotes that were tailored to our requirements. Smart Energy Answers provided the best quote in terms of function, information and price. This was followed up by great installation and after sale service.
Happy Customer - Great Customer Service
Leading up to choosing SMART Energy Answers, I did months of research into Solar Panels. I had been ripped off before by a major supplier at our previous address and I was adamant I wasn't going to let that happen to us again. The team at SMART Energy Answers were so helpful, they were patient, knowledgeable and always had time for my many queries. They were also well priced. The installation team were fantastic, they were personable, quick, confident and when they advised me they would come back to install a sun shade over the Solar power box, they did exactly that.
These Guys are good!
With higher electricity prices I decided to get solar panels on my roof, Smart energy are professional and provided German technology made solar panels. The team who installed them took less than a day and were helpful in providing information. I now have an App which tells me how much electricity I make. In winter I am already producing 20Kw/hour bring on summer. I highly recommend this company.
Great professional service experienced from start to finish. The team were helpful and made the whole experience very easy and kept me informed along the way. I couldn't be happier and highly recommend to anyone interested.
Already saving heaps within 6 mths from installation,well worth it.
Great service and no problems what so ever. Acurate with every promise and cant believe my reduction in quarterly power bill,,and its only been 6 mths. I now pay less than a quarter of my original bill total which means ill lpay for my solar system outlay in no time.
Go for it,so pleased with Smart Energy. Well done team.
Smart Energy Answers was professional and helpful from the very first contact. The whole install process was very smooth and the installers themselves went above and beyond to make sure everything was perfect. We had one tiny issue and in 2 days we had 2 people on our roof making sure it was rectified. Time is the ultimate test but with such a long install guarantee given by SMA on top of the guarantees offered by the manufacturers I have no worries. I cannot recommend these guys highly enough. If you are considering solar, for your own benefit, at least give these guys a call!
Excellent company to deal with.
We have had our Smart Energy Answers solar system up and running for a couple of weeks and we are delighted. Everyone we have dealt with has been helpful and available. The panels were installed quickly and without any mess left behind. We were never pushed to install more than we needed and the price quoted was more than fair and compared very favourably to the two other quotes we received from elsewhere. We highly recommend Smart Energy Answers.
Very good Company supplying good products
I would highly recommend using Smart Energy Answers if you are looking at putting in a solar installation. I purchased a 5.5kw system originally which I then got upgraded to 8kw. The install team were very good and have a very high quality craftsmanship. The design team were spot on with output estimates and the after sales service have been great.
Whole process went very smoothly
PV system just installed. The whole process went smoothly and as per company agreement. Very happy with final result. Would recommend SEA to any prospective clients. All staff very helpful and professional.
Super happy with Smart Energy Answers
Smart Energy Answers were recommended to me & I would do the same to anyone asking. The process was professional, delivery on time & hassle free. The cost savings promised were conservative, so my expectations have been exceeded.
Very happy with the product and service
We are very happy with the product and service from Smart Energy Answers. Our power bill has greatly reduced and the after sales service has been excellent . We would highly recommend this company to anyone wanting a Solar system installed.
Excellent experience with Smart Energy Answers
Smart Energy Answers provided a trouble free Solar installation. Everything from providing advice on panel and inverter suppliers, panel layout, and how to use the App, proved no problem for them.
Sam also arranged to have part of the system installed on the weekend so that it could be up and running before the Christmas holiday season.
Overall the system is performing as expected and there hasn't been any issues.
Oren and Michael helped during the sales and pre-installation process, they gave me good brand equipment at a good price. Michael also helped getting documents to me for the Vic rebate and the design details for a council planning permit. The installation itself was top notch - clean and tidy.
Satisfied Customer. Very happy with the price, service and product supplied by Smart Enery Answers. Also seen a dramatic drop in my subsequent energy bills so it's on for paying itself off in the not too distance future.
Great product and after sales care
Very happy with Smart Energy Answers.
The system is producing very well.
I did alot of research on different solar panels and inverters and found the sunpower and Fronious to be the best.
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