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Smart Energy Answers

Reviews

5.0

146 reviews
5
(141)
4
(5)
3
(0)
2
(0)
1
(0)
  • Value for Money
    4.8 (94)
  • Product Quality
    4.9 (91)
  • Return Claim MadeYes (0) · No (103)
  • Customer Service
    4.9 (98)
  • Warranty Claim MadeYes (0) · No (103)
  • Purchase PriceA$8,621.02 (42)
  • Installation
    4.9 (94)
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SamyKn

SamyKn

  • 2 reviews

Professional, Friendly and Patient

published

I purchased my 5KW system from SEA , Rodrigo was very patient through the whole process as I'm a bit tech savvy and had compared few systems prior reaching out to them.

Not only technically i was satisfied with the approach , cost wise also they beat the incumbent. Installation happened 2 weeks ago and today was certified as hunky dory.

I had to deal with Support team a few times for paperwork which was also flawless.

highly recommend SEA and very happy with the service i received.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased SolarEdge
System Size5 KW
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1 comment
Smart Energy Answers
DianneSmart Energy Answers

Everything went according to plan

published

The whole process from sales, customer service to installation was very good, professional and trouble free. They did all the required connections/paperwork with my energy supplier making the whole process very easy for me.
I highly reccommend them.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased LG
System Size10 KW
Purchase PriceA$13,000.00
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
keven

kevenSydney Surrounds, NSW

No fuss from go to wooh

published

Smart Energy Answers spot on all the way from initial contact and quote to final installation....excellent team of installers and so very neat....the 20 panel system performs up to my expectations and the after sales follow up very refreshing.
Keven Central Coast NSW

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase PriceA$7,500.00
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
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Mustaq

MustaqNorthern Region, NSW

  • 2 reviews

Very Supportive and Professional Team

published

Initial conversation to final installation, thereafter, post installation support for fixing the production and consumption monitoring app, every step was very smooth and supportive. System is running as per expectation.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased LG Neon2
System Size6.56 KW
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1 comment
Smart Energy Answers
DianneSmart Energy Answers

Great experience! Great people! Great Service!

published

From start to finish it was a great job. Turned up when they said they would, very courteous and kept us informed of process during installation. Great explanation and demonstration. Very tidy and efficient.
Thanks Carlos, Andrew and Mohammed on job and Rodrigo in the office
Love the app! It complements the Sungrow inverter so we can monitor daily the output etc.
A great price as well. Highly recommended!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Canadian Solar 365W ‘Hiku”
System Size9.125 KW
Purchase PriceA$7,000.00
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1 comment
Smart Energy Answers
DianneSmart Energy Answers

The best in the business

published

From start to finish, it was brilliant working with the team at Smart Energy Answers. Highly professional, communicative and honest. The whole process was so simple, and the visuals provided in the quote allowed us to see exactly what it would look like, and how it would help with our future electricity bills and the positive environmental impacts we could make. We couldn't be happier, and highly recommend this company.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
Matthew

MatthewSydney, NSW

  • 2 reviews

Fantastic service, Great Company

published

Smart Energy Answers have great customer service and are very competively priced. The whole process was fast and efficient from start to finish. This was good for me as I needed a quick install before Xmas. They promised a quick install and it was delivered as promised. Everybody involved from consultant to installer to office staff was courteous, knowledgeable and great to deal with. I would recommend Smart Energy Answers to everyone.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased LG
System Size7.8 KW
Purchase PriceA$11,000.00
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
Kelvin N

Kelvin NGreater Melbourne (Outer), VIC

  • 2 reviews

Wonderful Experience

published

I started to look for solar panel installer and after went through various reviews, decided to favor Product Review's comment and contacted SmartEnergyAnswer in November 2019. After talked to the consultant, I decided to proceed and secured the last batch of Vic Rebate before it was reduced in Jan 2020. Get the solar panel installed in February and it went live in March! Everything was very smooth, the staff are very helpful and responsive. Thank you for an excellent service!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers
Abe

AbeSydney, NSW

Very satisfied customer

published

Smart delivered everything they promised to deliver and on time. From the quotation stage to installation, everything delivered as planned. The system is working and I have already got my first power bill with over 50% savings.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers
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A very efficient and great value service and installation from start to finish

published

SEA, in particular Daniel and Dianne, and their partners were responsive, professional, courteous, efficient, easy to deal with and the best value from start to finish. Daniel was particularly helpful, responsive and tolerant of my detailed questions regarding all aspects of the installation, configuration, registration with AusGrid etc.. Very happy with our 6 kW LG Neon/SolarEdge HD Wave system!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased LG Neon 2
System Size5.99 KW
Purchase PriceA$10,000.00
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
Ian Searle

Ian SearleGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Helpful and efficient

published

The consultant was very helpful in assisting me to choose the most suitable product. Installation was efficient. The product works well. I would be happy to recommend this company to others

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased LG
System Size3 KW
Purchase PriceA$7,000.00
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
Glynn E.

Glynn E.Greater Melbourne (Outer), VIC

  • Verified customer

Fantastic service and wonderful after sales

published

From the initial advice offered by Adam in design and sales, right through to the after sales follow ups, this has been a fantastic experience.
I chose SEA based on all of the great reviews, and I am glad I did.
Our system was installed within a week, and the quality is superb.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim Blade
System Size6.6 KW
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1 comment
Smart Energy Answers
DianneSmart Energy Answers

Excellent installation.

published

Our 10 kW system has performed very well. The entire process from sales to system cutover was smooth and professional. The installation team was exceptional in their approach and customer focus. We appreciate the follow up post system installation. We would recommend Smart Energy Answers without hesitation.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Opal. 33 panels for 10 kW installed in three trains.
System Size10 KW
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
Spiro g.

Spiro g.Sydney, NSW

  • 2 reviews

Worth the exercise

published

We had our panels installed in December 2018 for a cost of less than $7000 and since that date have not paid for electricity and in fact cashed in a credit of $700 in January 2020 for supply of unused power to the grid.
Since then the credit on our A/c has restarted building and as at 3 April 2020 stands at $100.
We were happy with the service provided by the Company however our only concern is how do we know that the system is operating at its full capacity and what kind of regular maintenance is needed to keep it as such.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Canadian Solar 285W high efficiency panel CS6KP
System Size6.27 KW
Purchase PriceA$6,750.00
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
Graham A.

Graham A.Sydney, NSW

Great system, service and price.

published

Very happy with the system we purchased from Smart Energy Answers. Really love the app that lets us see how the system is performing each day. Great service and installation.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Fronius inverter. Seraphim panels.
System Size6.6 KW
Purchase PriceA$6,570.00
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
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TimD

TimDSydney, NSW

  • 2 reviews

Solid service

published

From start to finish - the process with Smart Energy Answers was excellent. I contacted a few companies, only one spent the time to make sure I understood it all. The sales process was very informative - I had many questions - the installation team was fast and very professional and post sales support has been great. I've already referred a number of friends also.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers

Great service and follow up . I am saving hundreds every quarter thank you

published

The best choice I could have made . My last bill was minus $125.00
Could not be happier with the panels , service and team . I can happily recommend the team to everyone.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers
Kha T.

Kha T.Greater Melbourne (Outer), VIC

  • Verified customer

Smooth process from head to toes!

published

I strongly recommend SEA as solar installation due to the following reasons:
- The consultant replied my inquiries/questions promptly regardless day/night time.
- Details of the whole process, from system design to post-installation and everything between, were thoroughly communicated in advance.
- Installation happened on the schedule without delay or issues. Quality of the work is outstanding.
- Support after installation remains as good as pre-installation.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Canadian
System Size6.4 KW
Purchase PriceA$4,900.00
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
Stephen Chan

Stephen ChanSydney, NSW

  • 2 reviews

Their Excellent works and my Excellent choice

published

I am picky but their works were beyond my expectations. All went very smooth, nice and fast from quotation to installation. No roof damage, nice wiring and good workmanship, they are truely solar professional. All aspects of my needs (ie inverter location) been well looked after. A worry free transaction.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Lg 350 & solaredge with meter
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
John C.

John C.Illawarra, NSW

Great Job

published

All went really smooth and works great . Right from the initial phone call to the installation . They didn’t pressure me in any way and the product is top quality , thanks guys great job.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Canadian Solar panels and Fronius Inverter
Purchase PriceA$6,300.00
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1 comment
Smart Energy Answers
DianneSmart Energy Answers
Page 1 of 8

Questions & Answers

ali f.

ali f.asked

Looking for quote

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Toni

Toniasked

No light on inverter

1 answer
Jo Bartley
Jo Bartley

How much for 10kw?

Raymond A.

Raymond A.asked

quate to get solar at home

No answers

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