- Verified customer
Smooth process from head to toes!
I strongly recommend SEA as solar installation due to the following reasons:
- The consultant replied my inquiries/questions promptly regardless day/night time.
- Details of the whole process, from system design to post-installation and everything between, were thoroughly communicated in advance.
- Installation happened on the schedule without delay or issues. Quality of the work is outstanding.
- Support after installation remains as good as pre-installation.
Their Excellent works and my Excellent choice
I am picky but their works were beyond my expectations. All went very smooth, nice and fast from quotation to installation. No roof damage, nice wiring and good workmanship, they are truely solar professional. All aspects of my needs (ie inverter location) been well looked after. A worry free transaction.
All went really smooth and works great . Right from the initial phone call to the installation . They didn’t pressure me in any way and the product is top quality , thanks guys great job.
Easy to navigate
I have always wanted to install solar panels. One of my main concerns was the veracity of the installers. I found Smart Energy Answers very easy to deal with, they gave me all the information I needed to decide on what was best for our family. The installation process was seem less and the team was very easy to work with. Nothing was too much for them. I would not hesitate in recommended Smart Energy Answers to anyone considering installation of solar panels.
- Verified customer
Outstanding solar provider
The support and installation was excellent from the first day of contact with Smart Energy Answers. Any issues were handled professionally and solved quickly. The staff were eager to help, responding to emails and phone calls within 24 hours. I highly recommend this company to others keen to reduce their power bills.
Absolute professional, from start to finish.
Received my inquiry (via a neutral solar website) Smart Energy Answer (SEA) immediately contacted me to arrange an initial visit. Within a week a highly knowledgable sales representative visited me at my home. He spent a reasonable amount of time examining my energy needs and explaining the technical details of the proposed solar systems. With my engineering project experience, I realized SEA is serious about providing good project outcomes and customer satisfaction.
I received quotes from SEA within a week. Comparing to other companies' quote...
'WOW' kind of company!
This company was knowledgable and professional from my initial enquiry until completion. My experience was flawless from start to finish. The sales team were incredibly helpful and were proactive with all communication. The installation team were brilliant! I will be recommending this company to my family and friends.
Everything done perfectly
Had no issues with their installation or effiency when it came to installing on time. Everything was followed through with and all problems taken care of in a timely manner.
Excellent before and after install service
I have no hesitation in recommending SMA. I got quotes from three companies, but they were the only ones to actually send someone out to talk to me and take a look at our house. They offered a variety of options and were happy to tailor them to my requirements. They kept me informed throughout the process about where we were up to, turned up when they said they would, and were always helpful.
Also, even after they install was complete and their part of the work was done, they were happy to still respond to questions via phone and email.
Great price and service
From sales to installation, to follow-up service and support, I can't fault this company. They were all supportive, informative and helpful. If you want solar, Smart Energy Answers is a professional company which is easy to deal with. Thanks.
WOW how good is solar
Installed panels in a day, very helpful in explaining how everything works. There have been no issues since installation and the follow up from Smart Energy has been great.The best thing of all was when I got my first bill absolutely astonished at how much I saved
Absolutely love the new solar installation.
Installed promptly within a few weeks. Site visit done with walkdown and options explained clearly. Also regular follow-ups done until installation was completed. Also assisted in getting Energy company to change meter. Very happy
Great team from start to finish knowledgeable and friendly nothing was to much trouble Couldn’t be happier 22 panels installed and working like a dream wouldn’t hesitate to recommend this company to anyone
Very pleased with their pre-sales and installation service
I like the flexible plan they have offered based on my budget (I am dealing with Daniel Kim, he is a great and knowledgable solar expert). The waiting for distribution's approval took a fair bit of time (around 2 weeks) but the installation is quick and solid. The electrician team (Duan) came over to install my solar are very polite and very receptive to my suggestion as to where the inverter and panel should be installed. The team did heaven and earth to place the inverter at the designated location, so thumb up to the professionalism and the ...can-do attitude! Despite a little hiccup during the meter change request with my electricity service provider (Origin), I have still very happy with the instant response from SEA whenever i am asking for post-sales assistance either via phone or email. All in all, I am very pleased that I picked SEA as my solar vendor. My solar package - 20 x Seraphim 3.15 + Fronius Primo 5 (include smart meter monitoring) - costed $6000 in total after rebate (Dec 2019).
Happy we chose Smart Energy Answers
After 4 months of trying to organise solar we finally decided to go with Smart Energy Answers and was so glad we did. From the moment we contacted them they made everything so easy and sent updates regularly. After the first contact I received an email explaining the installation process and contact numbers if I had questions. The company rings you at stages in the process to check if everything is ok. They went out of the way to make sure that that we understand the progress. From the delivery of the panels and equipment to the installation we...were keep informed. The installers were 4 very efficient young men that I was very happy with their work. The after sales service has been very supportive. Love the Emberpulse monitoring as we have become very aware of our electrical usage with the monitor flashing red if we are pulling power from the grid. I will be glad to recommend this company.
The best decision I ever made.
After many months of research I came to the conclusion that Smart energy answers was the company to go with.
From the begging meting with one of there consultants [ Ali Beydoun ] every thing was explained to detail
if I was not sure of something he would explain it again.
I have had fitted 9.36 kw system with back battery. 27 LG Star Performer panels. LG 9.8kw battery.
and 2x 5kw Solar Edge inverters.
The whole experience from start to finish was completed with absolutely no worries.
My previous bill was $1,069.42 and my last bill was $71.14 s...
I found the whole area of solar panels daunting!- what would be the best solution for me? Everything was explained - I still took my time but finally decided to go ahead with SEA. I am so very happy with this decision. The installation went ahead without a hitch and now I love looking at the app to see how much energy I am producing.
- Verified customer
A daunting level of technical information to swim through for anyone trying to navigate through getting solar panels, including which company to trust. This company had excellent pre-sales communication. The Installers left before I returned from work but I did eventually get assistance in setting up the emberpulse monitor from Ember Pulse directly, thanks Lana and numerous follow up calls from Sam at Smart Energy Answers. Both were polite, helpful and informative with lots of offers to contact them both personally which was very reassuring.
Solar installation - most satisfying experience!
I had 15 x LG 350 panels and the Solaredge inverter with optimisers installed in Eastern suburbs Victoria. I cannot recommend SEA highly enough for their responsiveness to queries, professional services and a hassle-free, expedient process for solar installation. After seeking quotes via the excellent Solarquotes platform, my contact with Firoz has been nothing short of outstanding. He worked tirelessly over a weekend to provide a quote that was revised several times, guided me in the process of securing the Vic solar rebate so that it was e...ffortless and demonstrated his expertise in addressing all my concerns. The team of installers led by Tony were punctual in attendance, efficient and professional in installation. Together , they - as well as my contact with their call centre and Finance dept - provided a customer experience second to none. From getting a quote, to installation, inspection and getting solar monitoring access ( Thanks Shane for working over the weekend), the process started on 15 Nov and was complete before Christmas. Highly recommended!
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