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Smart Energy Answers

Reviews

(122)
(5)
(0)
(0)
(1)
  • Value for Money
    4.7 (76)
  • Product Quality
    4.9 (73)
  • Return Claim MadeYes (0) · No (85)
  • Customer Service
    4.9 (80)
  • Warranty Claim MadeYes (0) · No (85)
  • Purchase Price$8,738.27 (33)
  • Installation
    4.8 (76)


Abul

AbulNicholls 2913, ACT

100% Up Front Payment Demanded Before Any Installation Work Could Start

published

I paid 10% deposit to this company in December 2019. In February 2020 they contacted me demanding 100% payment up front before they would start any installation work. They also promised a person in authority would ring me to explain why 100% up front payment had not been explained to me when their salesman first contacted me. Unless you want to gamble with 100% up front payment, do not go with this company.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Pirate John

Pirate JohnGreater Melbourne (Outer), VIC

  • 2 reviews

Easy to navigate

published

I have always wanted to install solar panels. One of my main concerns was the veracity of the installers. I found Smart Energy Answers very easy to deal with, they gave me all the information I needed to decide on what was best for our family. The installation process was seem less and the team was very easy to work with. Nothing was too much for them. I would not hesitate in recommended Smart Energy Answers to anyone considering installation of solar panels.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers
Garry

GarrySydney, NSW

  • Verified customer

Outstanding solar provider

published

The support and installation was excellent from the first day of contact with Smart Energy Answers. Any issues were handled professionally and solved quickly. The staff were eager to help, responding to emails and phone calls within 24 hours. I highly recommend this company to others keen to reduce their power bills.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim Blade 315W
System Size10.5 KW
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers
MACHCX

MACHCXSydney, NSW

Absolute professional, from start to finish.

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price$6,200.00
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers

Margie

MargieIllawarra, NSW

  • 2 reviews

'WOW' kind of company!

published

This company was knowledgable and professional from my initial enquiry until completion. My experience was flawless from start to finish. The sales team were incredibly helpful and were proactive with all communication. The installation team were brilliant! I will be recommending this company to my family and friends.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers

DP White

DP WhiteGreater Melbourne (Outer), VIC

  • 2 reviews

Everything done perfectly

published

Had no issues with their installation or effiency when it came to installing on time. Everything was followed through with and all problems taken care of in a timely manner.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers

Excellent before and after install service

published

I have no hesitation in recommending SMA. I got quotes from three companies, but they were the only ones to actually send someone out to talk to me and take a look at our house. They offered a variety of options and were happy to tailor them to my requirements. They kept me informed throughout the process about where we were up to, turned up when they said they would, and were always helpful.

Also, even after they install was complete and their part of the work was done, they were happy to still respond to questions via phone and email.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Smart Energy Answers
DianneSmart Energy Answers

Tom T

Tom T

  • 3 reviews

Great price and service

published

From sales to installation, to follow-up service and support, I can't fault this company. They were all supportive, informative and helpful. If you want solar, Smart Energy Answers is a professional company which is easy to deal with. Thanks.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size9.6 KW
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers

awesome

published

definitely recommend it. no issues at all. i am satisfied with the services. there should not be a 30 words limit. if the service is good then its good why do i have to write 30 words.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Smart Energy Answers
DianneSmart Energy Answers
Brad Clark

Brad ClarkHunter Region, NSW

WOW how good is solar

published

Installed panels in a day, very helpful in explaining how everything works. There have been no issues since installation and the follow up from Smart Energy has been great.The best thing of all was when I got my first bill absolutely astonished at how much I saved

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers

Rogsmahn

RogsmahnSydney Surrounds, NSW

Absolutely love the new solar installation.

published

Installed promptly within a few weeks. Site visit done with walkdown and options explained clearly. Also regular follow-ups done until installation was completed. Also assisted in getting Energy company to change meter. Very happy

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased LG
System Size5 KW
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers

Chris Griffiths

Chris GriffithsSydney, NSW

  • 2 reviews

Happy customer

published

Great team from start to finish knowledgeable and friendly nothing was to much trouble Couldn’t be happier 22 panels installed and working like a dream wouldn’t hesitate to recommend this company to anyone

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased SolarEdge
System Size7.2 KW
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers

Alex

AlexSydney, NSW

Very pleased with their pre-sales and installation service

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim panel and Fronius inverter.
System Size5.5 KW
Purchase Price$6,000.00
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers

chezza

chezzaCentral West, NSW

Happy we chose Smart Energy Answers

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.4 KW
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers
Christopher

ChristopherSydney, NSW

The best decision I ever made.

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 27 x LG 345W Star Preformer Panels
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers
Catherine

CatherineSydney, NSW

Excellent.

published

I found the whole area of solar panels daunting!- what would be the best solution for me? Everything was explained - I still took my time but finally decided to go ahead with SEA. I am so very happy with this decision. The installation went ahead without a hitch and now I love looking at the app to see how much energy I am producing.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers

Loretta H.

Loretta H.Hunter Region, NSW

  • Verified customer

Installation assistance

published

A daunting level of technical information to swim through for anyone trying to navigate through getting solar panels, including which company to trust. This company had excellent pre-sales communication. The Installers left before I returned from work but I did eventually get assistance in setting up the emberpulse monitor from Ember Pulse directly, thanks Lana and numerous follow up calls from Sam at Smart Energy Answers. Both were polite, helpful and informative with lots of offers to contact them both personally which was very reassuring.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sungrow
System Size5 KW
Purchase Price$6,600.00
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers

Ivie

IvieMelbourne

  • 3 reviews

Solar installation - most satisfying experience!

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased LG Neon 2 350W
System Size5 KW
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers

Bruce Mac

Bruce MacVictoria

All Aspects Covered

published

All went very well from the initial consultation and product selection to installation and commissioning of the system. Correspondence was thorough keeping me informed of the comprehensive process. This is a very professional team and I am more than happy to recommend them.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size5.25 KW
Purchase Price$6,000.00
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers

william

williamGreater Melbourne (Outer), VIC

Excellent and reliable service

published

The installation of the solar panels were carried out on time , and with professionalism, the staff were very helpful and friendly, they were always willing to answer questions and giving advise. Definitely I would highly recommend Smart Energy Answers.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size5 KW
Purchase Price$6,179.00
See all answers
1 comment
Smart Energy Answers
DianneSmart Energy Answers

Page 1 of 7

Questions & Answers

Raymond A.

Raymond A.asked

quate to get solar at home

No answers

Raymond A.

Raymond A.asked

prineed a qoate on solar

No answers

di perry

di perryasked

On your website you quote $8.908.48 for purchase price was this for a 10kw?

No answers

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