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Smart House Solar
4.8 from 121 reviews

Reviews

Review distribution

5 star
94
4 star
25
3 star
2
2 star
0
1 star
0

Brad C

Brad CFar North Queensland, QLD

Great, no problem

published

A easy process to getting solar installed, every one was great to deal with. The installers were on time and very professional and did a great job. Highly recommend
Brad C

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Josh

JoshSouth East Queensland, QLD

Thanks

published

Got solar put on yesterday no hassles happy to start saving money. Thanks to Dom and Oliver they were great.thanls to Michelle and Harry and David. Thanks guys. Josh c

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Growatt
System Size6.6 KW
Purchase Price $3,590.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar
  • Verified customer

Solar installation seamless

published

I would like to thank Scott, Harry and Michelle for the assistance that they gave us during this whole process. The installation was fluent and the product seems to be as advertised, I would use again and recommend them to anyone.

Installation
Warranty Claim MadeNo
System Size6 KW
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Sol

SolSouth East Queensland, QLD

  • Verified customer

Very Easy

published

Scott, Mitchell in the office organised everything promptly
Oliver and Matthew the installers were incredibly polite and fast
Overall very easy process, very happy with the result, would recommend to others, yes

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar


  • Verified customer

Great value, great install, helpful staff

published

Very happy with the installed product and value for money, got bonus panels added to our deal and they all fitted on our roof despite us ordering and installing solar hot water in the meantime which meant some of the panels had to be re-arranged landscape for a minor additional fee ($100 for 4 panels landscape). Scott, Harry and Mitchell were all great to deal with, and a couple of administrative issues were sorted out with minimum of fuss. Install team had extra guys on to install because it was a large system (13.2 kW), turned up at 6:45 am and were done with everything symmetrically installed and wired to the grid by 2 pm. Already feeding the grid a minimum of 35 kWh/day on top of our usage - thanks Smart House Solar.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Astronergy 275W poly
System Size13.2 KW
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar


Absolutely amazing great return on electricity credits.

published
Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Growett
System Size6.6 KW
Purchase Price $3,089.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

customer_first_namec

customer_first_namecWide Bay-Burnett, QLD

  • Verified customer

Great

published

All went smoothly from 1st phone call to installation (Approx 1 month). Just waiting on power company to flick the switch. So far no hidden extra costs! Highly recommend this company.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar


  • Verified customer

Excellent job done by Smart House Solar!!!

published

Thanks David, Harry and Mitchell for an excellent services from the beginning till the end. Thanks the installation teams to get the job done in less than a day. Very happy and definitely recommend Smart House Solar to my family and friends.

Value for Money
Product Quality
Customer Service
Installation
System Size6.6 KW
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Clarke_T_Cairns

Clarke_T_CairnsFar North Queensland, QLD

  • Verified customer

Very happy with the service

published

Very helpful from the start. Michelle in the office was always quick to help and Michael the contractor in Cairns and his lovely team were always on time, helpful and thorough from what I could see, I am very happy with the process and everything was installed within 3 weeks. We have a fairly new Ergon Box so the panels were working right away and apparently Ergon just needs to come out and do the check but we are all connected now and inverter doing its job. Very happy this end and cant wait to see the benefit. This company is based in Brisbane and was $1000 cheaper than other quotes so do shop around.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Growatt
System Size6.5 KW
Purchase Price $3,400.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Easy process.

published

The workers turned up on time and did what they said they would. I would probably use the company again if I wanted to go through the process again. They were on top of the job all the way through.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Bruce

BruceSouth East Queensland, QLD

  • Verified customer

Quick and simple process

published

The whole process was handled very professionally with good communication every step of the way. Scott was very quick in providing the quote and Harry did well to organise the installation so quickly. The installation was carried out by Oliver and his team to a good quality with a minimum of fuss with very little disruption.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Watt Astronergy 275W Poly Panels
System Size5 KW
Purchase Price $3,349.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar


customer_first_namec

customer_first_namecSouth East Queensland, QLD

  • Verified customer

Fantastic Customer Support

published

I was quite impressed with the level of customer service provided by Pearl for Inverter replacement. She was very proactive and kept me updated with the progress. She followed up with the inverter company as well as the installer. She ensured that the technical issue was resolved at the earliest. I would highly recommend Smart House Solar and very good job Pearl. Keep it up !!!

Value for Money
Product Quality
Customer Service
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar


  • Verified customer

Happy as

published

All went smoothly very happy would recommend great service and happy with the solar system and the process of the the start to the end went with out any drama

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar


Ben

BenNorth Queensland, QLD

Best solar company!

published

Scott and the team did absolutely great job for me. They are reliable and honest and I'm very happy about their customer service. They tried to do their best. I'm just installed the solar panel yesterday. It took about 4-5weeks since I signed the contract and I found the solar panel work very well produce than I expect.
Definitely I recommend this company.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price $3,800.00
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar
customer_first_namec

customer_first_namecSouth East Queensland, QLD

  • Verified customer

Fantastic

published

Installers turned up on time and did an excellent job installing the panels on my roof . They were very friendly and informative during the whole process and I would recommend them to my friends.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Growatt
System Size9.9 KW
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

troy

troySouth East Queensland, QLD

  • Verified customer

good job

published

System was organized with a minimum of fuss thanks its was very easy and quite a simple process .
Everyone on the phone was vey polite and straight forward well done.

Boys on site did a great job no fuss involved.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar


  • Verified customer

Quality service

published

Easy to deal with, prompt service. Good organisation around install dates and requirements.
Helped organise crossover issues with the provider including meter upgrades.
Professional install and good follow up - arrived on time, clear on details and neat install.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar


  • Verified customer

Perfect excellent service

published

Smarthouse solar sales [David] explained what they could do and Installation was trouble free ,Oliver,Dom and there team arrived on time were quick efficient polite and cleaned up after they finished ,good workmanship, happy to recommend the company and the installers

Value for Money
Product Quality
Customer Service
Installation
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar


Issue resolved by Customer service.

published

Had issues with installation in past ,recently contacted by Pearl from customer service and she tried her best to resolve issues best she can, Pearl also reassured me that if any thing go wrong in future regarding installation she is happy to help.

Installation
Warranty Claim MadeNo
System Size5 KW
Purchase Price $4,448.00
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Peter

PeterSouth East Queensland, QLD

  • Verified customer

Efficient and cost competitive with excellent service

published

The whole experience of dealing with Smart House Solar has been professional. Their product is extremely cost competitive and their service excellent. The job was completed on time and very efficiently. I am a very satisfied customer.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price $2,741.00
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar


Page 1 of 7

Questions & Answers

Pieter

Pieterasked

Pieter Kruger, Project No.SHS 2029.
Our solar system was fitted last year In October and i signed the contract for a 24 panel system with a output of 24x275= 6.6kw. . The contract was checked by my accountant and he point it out to me that on my contract it states 20x275= 6.6kw ( my calculation 5.5kw). So i paid for 24 panels but on my roof there are only 20 panels.Need i say more, you should have a copy of the contract there. Regards Pieter Kruger

1 answer
Smart House Solar
Smart House Solar.Smart House Solar

Hello Pieter Kruger,

Thank you for bringing up your concern to our attention. Your concern had been forwarded to the management team, and as per the updates from you and the management team both, your query has been resolved to complete satisfaction within 24 hours. As it was a typo error, and your payment and order both were only for a 5.5kW system including 20 panels.

We apologize for the inconvenience that might have been caused to you because of typo error and misunderstanding.

Hoping to serve you again in the future.
Smart House Solar Team.


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