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Smart House Solar
4.8 from 53 reviews

so far so good

fast timescale for installation of the panels by their contractors, who were polite, tidy and efficient
sorted an issue out to our satisfaction
so far no issues so cant comment on an follow up with the company.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Alan, We are so delighted to learn about your good experience with Smart House Solar and thank you for your valuable time and efforts to share your wonderful experience in the form of review. Glad to have served you and your satisfaction and your trust is our reward. Looking forward to a cost-effective power bill. We're just an email away in a case, of any trouble/query. Just write to us at support@smarthousesolar.com.au and we'll be more than happy to assist you. Thank You!!!!

Excellent Service

Frank and the team at Smart House Solar were very polite and helpful answered all the questions and arranged the installation within a week. We have a great system at an affordable price. Now waiting for the meter to be changed by the power company to use the system. Without any hesitation I would recommend Smart House Solar to anyone who is looking for a reasonably good solar system.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko half cell 315W 21 panels
Purchase Price $3,590.00
1 comment
Hiiii, Thank you for taking out your precious time to leave us a review! We are so happy about your review, complete rating and your experience with Smart House Solar is wonderful. We are glad to know that you are happy with the installers. our team is glad to have served your satisfaction and your trust is our reward. Happily looking forward to your cost-effective power bill. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Thank You..!!

Solar System for Retail Business - Tamborine Mountain and House on the Granite Belt

We had a solar system installed for one of our retail business outlets and for our house. Frank was efficient in sending us the quotation, which was very competitive and helped us with the purchase process that involved financing through our Bank. He held our hand, answered all questions and liaised with our Bank Manager supplying the documentation required. Frank made life a breeze for this purchase. The installer was okay for Tamborine, however, we got the feeling he wanted to take shortcuts and a number of conversations ensued to ensure the solar inverter was put in the correct place. On the other hand the installer for the house was fantastic, kept in touch asked questions as to what we wanted to have happen and ensured we were happy with the job before leaving. Frank has continued to follow-up and answer any questions we have. Overall our experience with Smart House Solar was excellent and we would highly recommend them, particularly Frank for his personable style and can do attitude!

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko
System Size16.5 KW
Purchase Price $9,590.00
1 comment
Hiiii, We are so happy about your review, complete rating and your experience with Smart House Solar is wonderful. Our team is glad to have served in line with your expectations. Happily looking forward to your cost-effective power bill. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Cheers!!!!!!

Great Sytem for the price

Frank Williams has been great to work with. He was patient with me when asking questions and with changes. The installation date was very quick after agreeing to the System and the install was completed quickly and professionly.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size5 KW
1 comment
Hi Barry, We're so happy to have your review with complete ratings. Thank you for choosing us. We have shared your views with our team and they are equally happy. Looking forward to a cost-effective power bill. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Thank You..!!!

Home Solar System

I am really happy with everything so far from start to finish.
Frank was great to deal with, from getting the price and explaining the process. He help me made decision by not being pushy and really fair with the price. He made the sales process very simple and easy to follow.
The installation was done only a couple days after I paid the deposit. The installation men were really good and well organised, they explained how it works and answered all my questions.
I got a couple of phone calls from Smart Solar House after the job finished to make sure it ran smoothly and offered to help if I have any questions or issues.
I would recommend Smart Solar House to anyone.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased QCELLS
System Size6.6 KW
1 comment
Hi Kanya, We are so delighted to learn about your good experience with Smart House Solar and thank you for your valuable time and efforts to share your wonderful experience in the form of review. We're just an email away in a case, of any trouble/query. Just write to us at support@smarthousesolar.com.au and we'll be more than happy to assist you. Cheers!

Solar installation

We have dealt with Frank Williams and found him to be fine with the sale of the system.
But from the installation side I would have to say the installer has proven to be a bloody disappointment, we are waiting on his promised return to rectify a hole in the wall and also clarify some questionable install issues.
I have passed on a few new leads to Frank and these have come to fruition , I just hope there installer was not the same as ours.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size13.2 KW
1 comment
Hi Graham, Sorry for the inconvenience caused. We have shared your feedback with the installation team We are investigating the issue to avoid any inconvenience to our customers in the future. We are glad our team efficiently managed and resolved your issue. We're just an email away in a case, of any trouble/query. Just write to us at support@smarthousesolar.com.au and we'll be more than happy to assist you. Thank You..!!

Solar PV purchase

Good customer service, Frank was knowledgeable, helpful and able to answer all my questions which put me at ease. The installation was done 4 days after I made the deposit and took 2 professional blokes most of the day 8am - 3pm. The install is pretty noisy with a tile roof so maybe plan to go out for the day once they arrive. The system is up and running very well as far as I can tell. Still waiting for the electricity provider to switch my plan over. I would recommend this to anyone.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased jinko poly 275w
System Size5 KW
Purchase Price $3,800.00
1 comment
Hey!!!!!! Thanks for your review and recommendations, our team is glad to have served in the line of your expectations. We're just an email away in a case, of any trouble/query. Just write to us at support@smarthousesolar.com.au and we'll be more than happy to assist you. Thank You..!!

Rural Solar Installation - Mackay QLD

Frank was excellent with the planning and sale process. The engaged installer were prompt and courteous. I initiated and contacted Paul (Installation Manager) for an installation update - customer service improvement required. Overall, I would recommend.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko JKM275PP-60 Solar Panels & Solax X1-5.0-T-N(AU) Power Inverter
System Size6.6 KW
Purchase Price $4,500.00
1 comment
Hiii Malcolm, Thanks for your review and recommendations, our team is glad to have served in the line of your expectations. We will look forward to your suggestion. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Thank You..!!

Great product and price

Frank was very helpful with all aspects of our solar installation. I am very happy with our product and price. I researched what I wanted and Frank helped me achieve this outcome. Would recommend

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sun power e series and fronius
System Size6.5 KW
1 comment
Hiiii, Thank you for taking out time for review, our team is glad to have served you and your satisfaction and your trust is our reward. Looking forward to a cost-effective power bill. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Thank You..!!

Job Well Done

The installation guys were extremely friendly and factual, we were a bit disappointed with the unexpected extra cost for the meter work though. They arrived promptly and got the job done quickly.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
1 comment
Hey,,, Customer feedback is incredibly important to us and we've been working hard to make improvements to our sales and service to ensure everyone has a great experience with us from start to finish. We feel delighted to have satisfied you with our Smart House Solar product and services.Thank you so much for choosing us. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Thank You..!!

They SHS made the installation very easy and they did what we wanted

Quick clean neat installation very happy how they installed the panels and inverter the instalation was done how i wanted it done I,m very happy Frank ws easy to talk to an explained all my Questions

Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Hanwha Q_cell 260 watt
System Size6.6 KW
1 comment
Hey Rod, We are so delightful to learn about your awesome experience with Smart House Solar and thank you for your valuable time to share your experience. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Thank You..!!

Some Frustrations but eventually got a Good Solar System Installed.

Several communication issues lead to some frustrations, confusion and misinformation, particularly trying to get information about the components and the installers details. However, the installation date was delayed a day without us being advised and I had declined work so I lost a days pay. The actual installation was completed just a week after we paid the deposit, which was very efficient and a bit unexpected. The price was competitive, but not the cheapest quote we received. The reviews I found indicated Smart House Solar were reasonably reliable, with less issues than some of the other suppliers. The installation team, ,when they arrived, went smoothly and effectively, so we now have a functioning solar System that will hopefully significantly reduce our electricity bills.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Csun Black Mono Panels with Solax X1 Boost Inverter
System Size6.6 KW
1 comment
Hiiiii, Thank you so much for your review in a way to help us to work on our services. We are glad to know that you are happy with the installers, sorry for the inconvenience caused due to the installation dates, the installation depends on many factors including weather conditions too. we will surely update our team about the feedback. Happily looking forward to your cost-effective power bill. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Thank You..!!

Great Solar Experience

The process of dealing with Smart House Solar was quite easy.I was dealing with Frank for the quote and product information and once the deal was locked in and deposit paid for everything was put into place quite quickly.
The installation date was organised and then the installation crew were here on that date to do the job.
They were very good to deal with and appear to be very good tradespeople,very neat and tidy and thorough.
I would reccommend Smart House Solar to anyone who is looking to install Solar.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko
System Size5 KW
Purchase Price $4,340.00
1 comment
Hiiii, We are so happy about your review, complete rating and your experience with Smart House Solar is wonderful. Our team is glad to have served in line with your expectations. Happily looking forward to your cost-effective power bill. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Cheers!!!!!!

I believe that this is a very smart investment

The installation process was very well organized and there was no problems at all. The installation team were very professional and easy to get along with. I am very happy with the finished product ,very neat and professional

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased jinko
System Size6.6 KW
Purchase Price $3,940.00
1 comment
Dear customer, Thank you for the review. We are glad to know you had a great experience with Smart House Solar. We have shared your views with our team and they are equally happy. Happily looking forward to your cost-effective power bill. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Cheers!!!!!!

Fantastic service

Smart House Solar were professional to deal with from start to finish. Top quality workmanship on the installation and prompt service. All correspondence between Frank, Musa and staff and myself was clear and hassle free. Would highly recommend this company to anybody thinking of installing solar.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko
System Size13.2 KW
Purchase Price $6,590.00
1 comment
Hiiii, Thank you for taking out your precious time to leave us a review! We are so delightful to learn about your awesome experience with Smart House Solar from start to finish. Thank you for choosing us. Happily looking forward to your cost-effective power bill. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Thank You..!!!!

Every thing went well

The instalation was an easy process they were there at 7 am and gone at 230 every thing was neat and tidy and they cleaned up the work site afterthey had finished good job

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko
System Size5 KW
1 comment
Hey!!!!!! Thanks for your review and recommendations, our team is glad to have served you in line with your expectations. We're just an email away in a case, of any trouble/query. Just write to us at support@smarthousesolar.com.au and we'll be more than happy to assist you. Happily looking forward to your cost-effective power bill. Thank You..!!

Great service

Excellent customer service when enquiring about solar, answered any queries/concerns I had. Fast and effecient installation, arriving on time, once again very helpful with our concerns and offered extra information to get the best out of our solar, would definitely recommend Smart House Solar.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6 KW
Purchase Price $3,590.00
1 comment
Hiiii, Thank you for taking out your precious time to leave us a review! We are glad to know that you are happy with the installers. our team is glad to have served your satisfaction and your trust is our reward. Happily looking forward to your cost-effective power bill. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Thank You..!!

A Smart decision

Took a couple of days due to the bad weather to install but the installers were easy to get along with and very informative. Best decision we made on a good day this baby is producing plenty of kilowatts to power the house and then some.
Could not be happier

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased ccus
System Size6.6 KW
Purchase Price $3,800.00
1 comment
Hiiiii, Thank you so much for your review in a way to help us to work on our services. We are glad to know that you are happy with the installers, sorry for the inconvenience caused due to the installation dates, the installation depends on many factors including weather conditions too. we will surely update our team about the feedback. Happily looking forward to your cost-effective power bill. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Thank You..!!

Fast and professional.

Good no fuss company to deal with. Took on the job and got it done within a couple of weeks in a regional Qld area. Would use them again tomorrow.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Longi
System Size5.9 KW
Purchase Price $4,150.00
1 comment
Hi Mac, We are so delighted to learn about your good experience with Smart House Solar and thank you for your valuable time and efforts to share your wonderful experience in the form of review. Happily looking forward to your cost-effective power bill. We're just an email away in a case, of any trouble/query. Just write to us at support@smarthousesolar.com.au and we'll be more than happy to assist you. Cheers!!!

Brilliant Service!

All it took was a phone conversation they answered all of our questions and came in at the best price against three other companies offering the same deal! Installation was painless and fast. We put down the deposit and they were ready to install the very next week! They even uninstalled the old system for us!
Hassle free! Efficient! A pleasure to deal with!

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Suntech Solar Panels
System Size6.6 KW
1 comment
Hiii Dear,, Thanks for taking out your precious time to leave us a review! Great to hear we were able to provide you with all the information you needed to make a quick decision and that we were able to install it quickly. Happily looking forward to your cost-effective power bill. We're just an email away in a case, of any trouble/query. Just write to us at support@smarthousesolar.com.au and we'll be more than happy to assist you. Thank You..!!!

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