so far so good
fast timescale for installation of the panels by their contractors, who were polite, tidy and efficient
sorted an issue out to our satisfaction
so far no issues so cant comment on an follow up with the company.
Frank and the team at Smart House Solar were very polite and helpful answered all the questions and arranged the installation within a week. We have a great system at an affordable price. Now waiting for the meter to be changed by the power company to use the system. Without any hesitation I would recommend Smart House Solar to anyone who is looking for a reasonably good solar system.
Castle Glen A.
Solar System for Retail Business - Tamborine Mountain and House on the Granite Belt
We had a solar system installed for one of our retail business outlets and for our house. Frank was efficient in sending us the quotation, which was very competitive and helped us with the purchase process that involved financing through our Bank. He held our hand, answered all questions and liaised with our Bank Manager supplying the documentation required. Frank made life a breeze for this purchase. The installer was okay for Tamborine, however, we got the feeling he wanted to take shortcuts and a number of conversations ensued to ensure the solar inverter was put in the correct place. On the other hand the installer for the house was fantastic, kept in touch asked questions as to what we wanted to have happen and ensured we were happy with the job before leaving. Frank has continued to follow-up and answer any questions we have. Overall our experience with Smart House Solar was excellent and we would highly recommend them, particularly Frank for his personable style and can do attitude!
Great Sytem for the price
Frank Williams has been great to work with. He was patient with me when asking questions and with changes. The installation date was very quick after agreeing to the System and the install was completed quickly and professionly.
Home Solar System
I am really happy with everything so far from start to finish.
Frank was great to deal with, from getting the price and explaining the process. He help me made decision by not being pushy and really fair with the price. He made the sales process very simple and easy to follow.
The installation was done only a couple days after I paid the deposit. The installation men were really good and well organised, they explained how it works and answered all my questions.
I got a couple of phone calls from Smart Solar House after the job finished to make sure it ran smoothly and offered to help if I have any questions or issues.
I would recommend Smart Solar House to anyone.
Graham D M
We have dealt with Frank Williams and found him to be fine with the sale of the system.
But from the installation side I would have to say the installer has proven to be a bloody disappointment, we are waiting on his promised return to rectify a hole in the wall and also clarify some questionable install issues.
I have passed on a few new leads to Frank and these have come to fruition , I just hope there installer was not the same as ours.
Solar PV purchase
Good customer service, Frank was knowledgeable, helpful and able to answer all my questions which put me at ease. The installation was done 4 days after I made the deposit and took 2 professional blokes most of the day 8am - 3pm. The install is pretty noisy with a tile roof so maybe plan to go out for the day once they arrive. The system is up and running very well as far as I can tell. Still waiting for the electricity provider to switch my plan over. I would recommend this to anyone.
Rural Solar Installation - Mackay QLD
Frank was excellent with the planning and sale process. The engaged installer were prompt and courteous. I initiated and contacted Paul (Installation Manager) for an installation update - customer service improvement required. Overall, I would recommend.
Great product and price
Frank was very helpful with all aspects of our solar installation. I am very happy with our product and price. I researched what I wanted and Frank helped me achieve this outcome. Would recommend
Job Well Done
The installation guys were extremely friendly and factual, we were a bit disappointed with the unexpected extra cost for the meter work though. They arrived promptly and got the job done quickly.
They SHS made the installation very easy and they did what we wanted
Quick clean neat installation very happy how they installed the panels and inverter the instalation was done how i wanted it done I,m very happy Frank ws easy to talk to an explained all my Questions
Some Frustrations but eventually got a Good Solar System Installed.
Several communication issues lead to some frustrations, confusion and misinformation, particularly trying to get information about the components and the installers details. However, the installation date was delayed a day without us being advised and I had declined work so I lost a days pay. The actual installation was completed just a week after we paid the deposit, which was very efficient and a bit unexpected. The price was competitive, but not the cheapest quote we received. The reviews I found indicated Smart House Solar were reasonably reliable, with less issues than some of the other suppliers. The installation team, ,when they arrived, went smoothly and effectively, so we now have a functioning solar System that will hopefully significantly reduce our electricity bills.
Great Solar Experience
The process of dealing with Smart House Solar was quite easy.I was dealing with Frank for the quote and product information and once the deal was locked in and deposit paid for everything was put into place quite quickly.
The installation date was organised and then the installation crew were here on that date to do the job.
They were very good to deal with and appear to be very good tradespeople,very neat and tidy and thorough.
I would reccommend Smart House Solar to anyone who is looking to install Solar.
I believe that this is a very smart investment
The installation process was very well organized and there was no problems at all. The installation team were very professional and easy to get along with. I am very happy with the finished product ,very neat and professional
Smart House Solar were professional to deal with from start to finish. Top quality workmanship on the installation and prompt service. All correspondence between Frank, Musa and staff and myself was clear and hassle free. Would highly recommend this company to anybody thinking of installing solar.
Every thing went well
The instalation was an easy process they were there at 7 am and gone at 230 every thing was neat and tidy and they cleaned up the work site afterthey had finished good job
Excellent customer service when enquiring about solar, answered any queries/concerns I had. Fast and effecient installation, arriving on time, once again very helpful with our concerns and offered extra information to get the best out of our solar, would definitely recommend Smart House Solar.
A Smart decision
Took a couple of days due to the bad weather to install but the installers were easy to get along with and very informative. Best decision we made on a good day this baby is producing plenty of kilowatts to power the house and then some.
Could not be happier
Fast and professional.
Good no fuss company to deal with. Took on the job and got it done within a couple of weeks in a regional Qld area. Would use them again tomorrow.
All it took was a phone conversation they answered all of our questions and came in at the best price against three other companies offering the same deal! Installation was painless and fast. We put down the deposit and they were ready to install the very next week! They even uninstalled the old system for us!
Hassle free! Efficient! A pleasure to deal with!
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