616 reviews
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Signed agreement in March and 6 months later....nothing. Was later given written assurance price would not increase with subsidy changes due to extend delay, despite 6-8 week installation guarantee at time if agreement. Since asking to cancel, due to 6 month delay, I have finally recieved some communication trying to sell me a different system and… Read more
an offer to meet the original ageement at a higher price. Prior to this no phone calls were ever retuuned despite ring frequently and emails to get an update on progress where never answered. I have now asked for refund of deposit due to breach of agreement and am still trying to be sold new product. Request for refund, by phone and email, and still not response.
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Good work on time freindly good deal for my battery 14kw it works really well very happy Show reply
Very good team, right from sales, installation to customer service. In customer service Sofia and Sarah were very helpful. Walter Smith and on ground installation team was very supportive. Professional work and one quickly to my satisfaction. Thanks for your service. Show reply
The staff at Smart House Solar were fantastic to deal with over the phone, and I received a very competitive price on my solar battery. The installation took a little longer than expected because I live on the Northern Beaches of Cairns, where finding installers can be more challenging. However, once the installation was scheduled, everything… Read more · 1
went smoothly and was completed quickly.
In just over a month, I've already saved hundreds of dollars on my electricity bills. Throughout the entire process, Smart House Solar was professional, helpful, and always easy to contact whenever I had questions.
I would definitely recommend Smart House Solar to anyone considering a solar battery or solar system. So far, I'm extremely happy with my battery installation and the overall service I received.
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These guys delivered a good system for me and the staff were very responsive and helpful, but my experience was touch and go for a large part of the ordering and install process, partly due to the huge crush of orders towards the end of the 1 May deadline for rebate reductions. Their pricing was unbeatable though and the system I got would have… Read more · 1
been a few thousand more elsewhere. Final installation was professional and tidy, done by a local reputable subcontractor.
I would use them again, but would definitely want better assurances about stock availability and timelines. I was not able to get the original brand of product that I ordered, but they did deliver the same size system for the same original price I was quoted, despite the change in rebates, which changed their cost base substantially. I originally ordered 10kw of solar panels, a 10kw GoodWe single phase inverter and 48kwh of GoodWe batteries from this company in about mid February, with a promised install date of 15 April and assurances that there was plenty of stock and that the installers could definitely be done by the 1 May deadline. on 14 April, one day before installation was due, they called me to inform me that installation could not go ahead as scheduled due to lack of stock, but that I would definitely have my system by the deadline. The deadline came and went, and I was then informed that they could not install the same size GoodWe system for the promised price - they would have to downsize the battery considerably. I asked if they could install the cheaper FoxESS system instead, and they were able to complete my order using that system.
Despite my initial reservations about the FoxESS system, I have been happy with it since it has been installed - it's running smoothly, has scheduling and full integration with Amber Energy like I wanted from the GoodWe system, and overall seems to be a much better quality product than I expected. The monitoring software tells me everything I want to know and the 48kwh of CQ7 series batteries and 9.9kw inverter and 10kw of panels have been running like a dream - I am only using about 1kwh of power a day (the inverter uses a little for grid integration I guess) while exporting about 25 kwh and consuming 20kwh, with plenty of battery reserve for a rainy or cloudy day - I am typically only depleting it 50% at most, after exporting power in the early morning. I could export a lot more but am being conservative at this stage.
If they can get better control of inventory management and supply lines, these guys will be unbeatable in the market.
-1 star lost due to supply chain issues and that the brand I ended up with wasn't the brand I initially wanted. +1 star because they did deliver the size system I wanted +1 star for the same price, even after the rebates for large systems had reduced substantially, +1 star for the helpful and responsive staff +1 star for the quality of the install
Had my installation done by Smart House Solar for a Fox 10kWh Inverter and 41.9kWh EQ4800-L9 battery pack. Installation was done after a month of signing the contract which was a reasonable time frame given the current circumstances. The team was professional and was able to give me a system that I was after and provided me with accurate information through the entire process ensuring and communicated everything to me in a timely manner. Show details · 1
- +1
I live in Erskine Park NSW... After speaking with many solar companies..I decided to go with this company as I liked their professional yet friendly approach while asking my needs, usage and explaining the plan what is best for me. They even give you an outlined graph where they will install the panels on the roof for maximum power generation.… Read more · 1
Really, liked the way they invest their time to explain the customer for better understanding.
I finally decided and got the 6.6kw system installed at my house. Sharing images of their work done professionally and super happy with it.
Keep up the good work Team Smart House Solar..Once I decide for installing battery I will email/ call...
I recently had my solar battery (FoxESS) installed by Smart House Solar, and I’m very satisfied with their service. The installation process was smooth. Walter did an excellent job—he was professional, knowledgeable, and made sure everything was set up perfectly. Adam was helpfull during the sign up process while Sofia managed seamless… Read more · 1
integration during the installation stage. Overall, it was a great experience with reliable and professional service. I would recommend Smart House Solar to anyone looking for solar solutions.
Happy with my solar install Initial enquiry was very easy to understand and they suggested a great package for me according to my needs. (Also best price) Had some delays in regard to installation date and scheduling which resulted in my install delayed by 2 months (partly due to christmas shutdown) When I finally had the Install done, the team… Read more · 1
was top-notch, very efficient and did a perfect job. Also explained how to use everything afterwards. Could not have been better! Overall, im happy with the result and especially dealing with Frank who went out of his way to make sure i was happy. Also glad i went with a bigger system.. Although the outlay cost was higher, Im now producing 90kwh on a good day with 13.2kw panels / 10kw inverter / 42Kwh battery and projected payback on the outlay is approx 2.5 years. (a smaller system would have actually taken longer to pay for itself)
It’s rare to find a company that combines excellent workmanship with such a high level of customer care. I’m extremely pleased with the results and highly recommend them to anyone considering solar solutions. This is a team you can trust. Frank who onboarded me had good attention to details and ensured all my needs were met. Show details · 1
Latest follow-ups
I chose Smart House Solar for my battery and invertor install, located approximately 40minutes south of Perth. My goal was to reduce my power consumption from the grid. Originally I liked the Fox 42kw battery and 10kw 3ph inverter, but due to… Read more · 2
supply issues these units were unavailable in time to gain full advantage of the larger federal and local government rebates on offer prior to the end of March. The Smart House Solar rep discussed alternative options and I ended up purchasing a 40kw FelicityESS battery and 10kw 3ph inverter from Smart house Solar which was installed within just a few days of purchase. The Installer "Sheng" was efficient and neat, he also arrived when he said he would. The backup and technical support from Smart House Solar has been great to get the best out of my battery and cant praise the SHS team highly enough
Follow-up · Total cost of my system was $9500 Install took 1 and a half days Currently saving about 40% of my previous bills. The reason for my lower than ideal savings is my solar panel setup is currently only 6.5kw, which takes a reasonable time to recharge the battery on a typical winters day. My plan is to upgrade my solar panels to 15kw in the near future to provide a faster recharge potentially reducing my off grid consumption to next to nothing
Sales Process is really good. Then they hand it to installation team. Poor Communication, lies constantly not just with the customer but the contracting teams they use.
Follow-up · Thankfully job is complete. But all the first statements were true
Thank you for your feedback. I’m sorry to hear… Read more (+1 reply)
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I had an extremely disappointing experience with Smart House Solar. They failed to respect the terms of our contract, with delays stretching to over 10 months without any meaningful progress. Throughout this entire period, we were given repeated… Read more
assurances and ongoing promises that were never fulfilled. Unfortunately, much of the communication turned out to be misleading, if not outright untrue.
Follow-up · Since our last review we finally received our refund.
We understand your frustration and sincerely… Read more
Positive reviews
Had Victor and the team install solar and battery at my property. Absolutely no dramas and works as advertised. Installation team were great and really happy with the outcome. Show reply
Follow-up · The team has followed up a few times since install even though we have had no issues which has been nice. The system has been great so far with electrical bill zeroed which is a big saving for us. The battery has been excellent. Handover was great on the day. A short while after installation we had a rare power outage and the battery backup… Read more
It took awhile to get going understandably with the back log of people wanting solar. They gave me a date ,arrived on the date did the job efficiently great group of boys.. thanks to Dan Stephens for all the help Show reply
Overall quite happy with the product. The process of purchasing was easy and answered all my questions I had. The installation date was changed twice. Communiation to get an install date was pretty bad. They couldn't get everything done so the installer had to come back for a second time 1.5 weeks (was told within a week) later to complete it. The… Read more · 1
installers were amazing and they weren't told of how big of a job it was originally. Communication with the sales agents etc could be better but overall happy. Was about 2 months wait for installation. Was charged extra during installation as they needed to add more cable and concrete slabs for the battery.
Negative reviews
I would not recommend Smart House Solar based on our experience. We signed a contract for a 50kW battery system after being assured it would be installed before the government rebate was reduced in May. Unfortunately, the installation never… Read more
happened within the promised timeframe, causing us to miss out on $5,000 in government rebates.
To make matters worse, instead of honouring the original agreement, we were later offered a 30kW battery system rather than the 50kW system we had signed for.
The lack of communication, poor customer service, and failure to deliver on their promises have been extremely disappointing. We have decided to take our business elsewhere and purchase our battery system from a company that is more trustworthy, reliable, and committed to its customers.
If you’re looking for a company that stands by its commitments, I’d recommend looking elsewhere.
Follow-up · After my review I was contacted by the company, they apologised highlighting that they always try their best to make their customers happy…and then asked me to remove my review…which I did not, people needs to be aware of who they are dealing with!
Thank you for taking the time to share your… Read more
Buyer beware! I paid a 50% deposit for a Solar and battery system in January 2026 after providing all details including pictures of my property. Smart House Solar informed me system would be installed within 6 weeks. It’s now end of July and after 6 months of frustration I’m getting a refund.
Hi, thank you for your feedback. After… Read more
Since ordering the Solar battery from this company we have had little to no feedback from the agent, for approx. 2 months. We had issues understanding the staff when we rang or we just couldn't hear them. Today, was the last straw. Requested they give us a call back today to update us on present outcome, no call. We are that dissappointed with… Read more
the service we have decided to cancel our order and requested a refund. Would Not recommend Smart House Solar to anyone looking to purchase a Solar Battery. Steven and Narelle Crack
Thank you for your feedback, Steven. We… Read more
Recent reviews
Communicated well. Install ok and no known issues. They didnt do an in house assessment. If you want an accurate assessment of usage, you need to assess current billing and usage to ensure the right system meets goals. Constant follow uo, which is ok at key points. Other than that, all good Show reply
Update after more than 6 years: Last week, after running without a hitch for 6+ years, I noticed that my system had stopped generating. I contacted Smart House Solar for support. It was another excellent experience. The phone was answered on the first ring and Kevin William took my call. He was excellent! We discussed the problem I was… Read more · 1
experiencing. As requested, I emailed some photos of my installation to him. Overnight the problem was resolved by GroWatt with a remote diagnose and reset of the inverter. The following morning, as soon as the sun rose my system was back to normal and generating as before. Kevin was able to monitor the performance remotely and emailed later that day to close the support ticket. Absolutely outstanding performance. I would recommend Smart House Solar without any hesitation to anybody needing a solar system.
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Thank you Dan stevens for your service and guidance and doing the project smoothly. Thank you for getting back immediately and answering your concerns. Highly recommended Show reply
Smart house solar provided a quote which was to my satisfaction. An installation date of 4th or 5th June was planned prior to placing the order with Smart House Solar. Sure enough, the installer arrived at 8am on the 4th, exactly as expected and the installation was done efficiently and has pumped out power to my home and the balance to the grid… Read more · 1
since that time. I've hjad no issues with Smart House Solar and I highly recommend them to anyone who is looking for a solar solution.
The actual product and the service was good. It was very upsetting and disappointing as I was not getting proper communication of installation. It was getting delayed and keep post ponding the original installation date. No one actually able to give at least approximate installation date until the end despite multiple phone calls to different staff. Show reply
Initial I did face some difficulties in organising the installation, but after that when I informed about the delay and my thoughts about previous review in google regarding the usual delayed response and all, They really helped me to clarify the situation and installed on time they promised without any delay. The installation process was smooth and quick. The person came in to install the solar really explained everything in detail. Show reply
We had SmartHouse Solar install a 8kw solar panels (Ja Solar) and a 28kw battery (FoxEss) with black out protection. It's winter and we have neighbours trees covering part of the system however we are drawing in enough to run a 5 bedroom house with reverse cycle aircons for a family of 5 with 0 outlay. Can't wait till the sun moves higher in the… Read more · 1
sky to see how much we can store in the battery to reduce summer cooling costs. System is monitored via an app which is simple to use and read. Very happy with the install and the system.
I had a great experience with Smart House Solar from start to finish. The team was professional, friendly, and explained everything clearly throughout the process. The installation was completed on time, and the workmanship was neat and of a high standard. They answered all my questions and made the entire process straightforward and stress-free.… Read more · 1
The solar system is working well, and I’m very happy with the quality of the installation and the customer service.
I would happily recommend Smart House Solar to anyone looking for a reliable and professional solar installer. Thank you to the whole team for the excellent service!
After signing the system and installation contract and paying my deposit. Things went badly. They contacted me suddenly to they were coming the next day to install.. (I was not prepared as I was expecting installation the next month). Then they told me that I had to pay an extra 300 dollaras because the battery was not available and they had to… Read more
substitute. Then they called back a few house later to tell me that I would need to pay an extra 1600 dollar for the installation. They told me that I had to decide then or they would not be able to come back to install for some time. I told them I was not paying extra.. and then they told me if they came back later to install they could not guarantee the price I had agreed to. I wrote them a letter telling them that I wanted to cancel my contract and asked for a refund. After much back and forth.. they agree by email... but over 2 months later, still have not received my refund.
It was stressfull, unprofessional, and I was constantly dealing with new people each time that I was contacted, and who seemed unaware that I had already provided information.. Really awful. I will now be going through Comsumer protection to try and get my deposit back.
Do not trust this company - save yourself time, money, and stress.
Hi Piavaleen ,We sincerely apologize for the… Read more (+2 replies)
These guys are highly unprofessional and most definitely scammers. Paid for a deposit and had a install date but now they have gone silent. No comms, no calls nothing silent. The work is 3 months overdue now. Emailed and sent sms but no replies. Stay clear they are not trusted.
Hi Steve, We're sorry to hear about your… Read more
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We sincerely regret the delay and the lack of… Read more