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Pros
Superior solar panel installation
Knowledgeable, helpful staff
Cons
Only available in Queensland
Reviewer Photos & Videos
DaveSouth East Queensland, QLD
- 3 reviews
- Verified customer
Great customer service.
I upgraded from a 3.5 KW system to a 9.9 KW solar panel system .I rang around different companies for quotes and Smart House Solar was the most professional in explaining the procedures and the quality of their products. My salesman , " Max Marrison " was just great with matching a previous quote. The inverter is high quality , a Growatt which is the same brand of my old inverter which I had no problems with it in 8 yrs and still working the day they remove it. I order my 9.9 KW solar panels on a Friday and next Friday they were installed by th...
Read moree installers. They were here on time and the installation went smoothly without any problems. The installers removed my old solar system and disposed of it. The installers were great in explaining things to me and setting up the app on my iPhone and iPad. I have no hesitation in recommending a such a professional company. I am looking forward to say good bye to my high electric light bills.If you are seriously looking at purchasing solar panels look no fervour then Smart House Solar. Keep up the good work guys.Review collected in partnership with Smart House Solar
Sandra W.South East Queensland, QLD
- Verified customer
Great customer service
Prompt friendly service good communication. Highly recommend no waiting for call to be answered always happy to help with questions. System is performing well.looks good. Good warranty on products. Follow up from company very good.
Review collected in partnership with Smart House Solar
- Verified customer
Very professional and amenable sales personnel. (Max Marrison)
Very efficient installation company. ( Apex Solar Townsville) Nil issues with either sales or installation. Would highly recommend a middle of the range system which I purchased but while it was only linked to the grid recently being one month after system installation I should advise potential customers living in the North Queensland region, to be prepared for a considerable wait time to allow for Ergon to do their job and simply change over the usage meter !!
Says something about lack of competition up in the Queensland tropics.
Review collected in partnership with Smart House Solar
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- Verified customer
Solar Purchase and Installation
We are very happy with both the process of signing up for the system and the installation of the panels. Both were carried out to a high standard. Would recommend to others.
Review collected in partnership with Smart House Solar
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FayCentral Queensland, QLD
- Verified customer
Excellent Company
Smart House Solar were very good to deal with, they always kept us informed about the process-The Local installers were great, they arrived on time and were very friendly and efficient, and they didn’t leave one single bit of rubbish behind.
1 comment
Review collected in partnership with Smart House Solar
JimbobDarling Downs, QLD
- Verified customer
Effortless process, great to deal with.
Smart House Solar were quick to contact us back when we were seeking quotes for a 6.6kw system. Very competitive on the prices for the Brands we selected. Gave options for cash payment or 24 month finance. Once contract was signed the Solar system was installed within 2weeks. Installation team was punctual, friendly and explained what they would be doing and double checked optimal panel placement. Job was done within the day and was extremely neat. All rubbish was removed and areas left tidy. Installation team assisted with setting up mobile phone app, for the inverter also.
1 comment
Smart House Solar.Smart House Solar
Hi,
Thanks for your amazing review....
Read more We are grateful to know that you had such a great experience with our helpful and knowledgeable team. We look forward to serving your friends too. Happily looking forward to your cost-effective power bill. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Thank You..!!Review collected in partnership with Smart House Solar
- Verified customer
Seamless ,quick, Economical installation of Solar system.
We decided to use Smart House Solar after doing some research online and reading lots of reviews.
They came in at a solid 4.8 from 5 from over 600 reviews.
The sales staff were very courteous and always happy to move a little on price etc.
After paying a minimal deposit we were contacted by Smart House and given an installation date and the name and phone number of the Local installer.
The installer also had a great approval rating at 4.8 from 5.
The installation crew arrived at the agreed time and by 3.00 pm. we had a fully working Solar sy...
1 comment
Smart House Solar.Smart House Solar
Hiii,
Here at Smart House Solar, we always aim to provide quality systems and to deliver 100% customer satisfaction....
Read more We are immensely grateful that we're able to meet high expectations like yours and you had such a great experience dealing with our supportive and informative team, starting from sales to aftersales. Happily looking forward to your cost-effective power bill. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Thank You for choosing us!Review collected in partnership with Smart House Solar
- Verified customer
Got dat Solarrrr P!
They did a sick job. From quote to install, unbelievably amazing professionalies, If your after solar, use d’s Guys, they will go above and beyond for you. They did for me!
1 comment
Smart House Solar.Smart House Solar
Hiii,
It's customers like you that makes our job pleasant....
Read more We're very glad you appreciated it. We are happy that you had a positive experience with our company and that you found our team helpful and patient. We look forward to serving your friends too. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Thank You..!!Review collected in partnership with Smart House Solar
Happy customer North Queensland, QLD
- Verified customer
Great service
Excellent communication. When I’ve had queries, the team have contacted/replied in a timely manner to help problem solve. I even asked to call me later on in the day which was no
problem & was right on time. Very helpful.
1 comment
Smart House Solar.Smart House Solar
Hiiii,
Thank you for leaving us such a marvelous review. ...
Read more It's customers like you that make our job pleasant .We are happy that you had a positive experience with our company. Happily looking forward to your cost-effective power bill. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Thank You..!!Review collected in partnership with Smart House Solar
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- Verified customer
Going well and doing its job.
Having a tiled roof creates a little more work for the installers but they completed it within the day.
The company was easy to work with and were pleasant to speak with. It would help if they slowed their speech down slightly so we can pick up on the Indian accent but otherwise a good company to have oversee my solar installation.
1 comment
Smart House Solar.Smart House Solar
Hi,
Thanks for your amazing review....
Read more We are grateful to know that you had such a great experience with our helpful and knowledgeable team. We look forward to serving your friends too. Happily looking forward to your cost-effective power bill. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Thank You..!!Review collected in partnership with Smart House Solar
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ArdySouth East Queensland, QLD
- 3 reviews
- 3 likes
- Verified customer
Professional and affordable
I contacted this company to install solar system for my house. I think these guys are very reliable and honest. The job was completed perfectly with a competitive price in the market. The staff are very friendly and answer the phones and email very quickly and friendlily. I definitely, recommend this company for installation of your solar system.
1 comment
Smart House Solar.Smart House Solar
Hiii,
It's customers like you that makes our job pleasant....
Read more We're very glad you appreciated it. We are happy that you had a positive experience with our company and that you found our team helpful and patient. Happily looking forward to your cost-effective power bill. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Thank You..!!Review collected in partnership with Smart House Solar
GavinSouth East Queensland, QLD
- Verified customer
Smart move Smart House
The tradesmen turned up on time , good communication and tidiness of electrical works. The job was completed in the time advised with no surprises. Service team were great as well, hard at times for me correctly understand but they helped and made sure I understood thank you
1 comment
Smart House Solar.Smart House Solar
Hi,
Thanks for your amazing review....
Read more We are grateful to know that you had such a great experience with our helpful and knowledgeable team. We look forward to serving your friends too. Happily looking forward to your cost-effective power bill. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Thank You for choosing us!Review collected in partnership with Smart House Solar
colin c.Wide Bay-Burnett, QLD
Really happy with the result
The installer was professional and did a great job. I did find some phone operators difficult to understand, but very helpful. We chose to put on a larger 17kw system which the team at Smarthouse worked really hard to facilitate. Would be happy to recommend!
1 comment
Smart House Solar.Smart House Solar
Hiiii,
Thank you for leaving us such a marvelous review. We are happy that you loved your experience; our team will be overjoyed to know what you wrote....
Read more It's customers like you that make our job pleasant. Happily looking forward to your cost-effective power bill. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Thank You..!!- Verified customer
Great
The installation of the panels onto our roof was done without any disruptions to our day .The installers commuateted with us and were very neat not leaving any mess in our yard .My wife and I were very happy with the process of purchasing and removal of our old solar system and the installation of the new system.
1 comment
Smart House Solar.Smart House Solar
We are so happy that you got exactly what you wanted and we are feeling delighted that your solar-buying experience with us at Smart House Solar is fantastic.
We genuinely appreciate this wonderful feedback....
Read more Happily looking forward to your cost-effective power bill. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Thank you for choosing us!Review collected in partnership with Smart House Solar
Michael QCSouth East Queensland, QLD
- Verified customer
Backup support
The installers did a great job with a minimum of fuss. Unfortunately they had to leave before the Installation of the monitoring system was completed and my only option was to make contact with their technical officer. While I am now satisfied with the work done, I was let down by having to install the monitoring system myself. If not for Pearl So, her wonderful communication and knowledge skills, my experience would not have been quite as good. Thank you Pearl for a job well done.
1 comment
Smart House Solar.Smart House Solar
Hiiii,
Thank you for leaving us such a marvelous review....
Read more We are glad that we were able to change your experience to a positive one. It's customers like you that make our job pleasant. Happily looking forward to your cost-effective power bill. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Thank You for choosing us!Review collected in partnership with Smart House Solar
Find out how Smart House Solar compares to other Solar Panel Installers
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Tha taw PlohtooSouth East Queensland, QLD
Happy with smart house solar
Pearl S from Smart House Solar explained well and made it easier communication while I had trouble with inverters.It was great experience to have and I highly recommend anyone who are considering to install the solar system.
The reviewer stated that an incentive was offered for this review
Get quotes from Solar Panel Installers servicing your area
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MasaSouth East Queensland, QLD
- Verified customer
Great work
Spot on. The whole processes were very smoothly. Max from Smart House Solar explained well and made it easier to contract. It was great experience to have and I highly recommend anyone who are considering to install the solar system.
1 comment
Smart House Solar.Smart House Solar
Hiii,
We're very glad you appreciated it....
Read more We are happy that you had a positive experience with our company and that you found our team helpful and patient. Happily looking forward to your cost-effective power bill. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Thank You..!!Review collected in partnership with Smart House Solar
AaronSouth East Queensland, QLD
- Verified customer
Great people and very happy with the services
I was referred by a friend to Smart House Solar but I did my own research as well and knew what I wanted. So I requested them a quote for the system that I was looking for and they provided me with the cheapest price that I had received ever for the same system with exactly the same technical specifications. However, I decided to go ahead with the Smart Solar system as my friend also was very happy with their job. The whole process went very smoothly. David, the sales manager knew their product and presentation was well done.
Installation was e...
1 comment
Smart House Solar.Smart House Solar
Hi,
Thanks for your amazing review....
Read more We are grateful to know that you had such a great experience with our helpful and knowledgeable team. We look forward to serving your friends too. Happily looking forward to your cost-effective power bill. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Thank You..!!Review collected in partnership with Smart House Solar
The reviewer stated that an incentive was offered for this review
- Verified customer
Very happy with SmartHouse solar........
Having done my own online research re the solar install I required, I was looking for a company that had reasonable pricing and more importantly, good customer reviews. I found SmartHouse online and telephoned them and found David to be helpful and informative without being pushy to close a sale. I paid my $100 deposit and within 48 hours David had set everything in place including a date for the install and everything was confirmed efficiently by email.
We live in a regional town and frankly the reliability of trades people is not that great ...
Read morehere. When the day for install arrived I was sceptical that any one would turn up as I had not heard anything the day before to confirm and did not see it as my job to chase this up. But, the installers turned up at 8am as promised and immediately set to work. I desired a modification to the install, preferring to have the inverter inside rather than in the weather, and the installer happily agreed to this even constructing a wooden frame for mounting the inverter and doing additional wiring / cut-off switch at no additional charge. About 2 hours into the job, one of the installers received a phone call advising that a death had occurred in the close family, and she being visibly upset I had no issue in them rescheduling the job for another day. They however left one of the three workers to soldier on with the job which he did in hot temperatures. A couple of hours later the two other installers returned to the job and it was completed that day. It is a testament to their professionalism that they got the job done that day despite suffering a personal loss in their family. The only thing I could not quite work out post install was how to get the Inverter App working on my phone, so I rang David and he organised for the Customer Satisfaction Manager (Pearl) at Smart House to give me a call and run through the process of getting the app working.Pearl asked if I would provide a review for the company which I was more than happy to do as everything had gone very smoothly from my perspective. I understand some Solar companies provide financial incentives for good reviews but Smart House would appear to get their excellent reviews by simply delivering on what they promise to do. This is a complex and competitive business involving many moving parts - ie equipment procurement and transportation to my regional area, dealing with government departments, finding reliable local installers - and Smart House got the job down on time and as promised. I can happily recommend this company to any one looking to get a solar install at a good value price1 comment
Smart House Solar.Smart House Solar
Hiiii,
Thank you for leaving us such a marvelous review. We are happy that you loved your experience; our team will be overjoyed to know what you wrote....
Read more It's customers like you that make our job pleasant. Happily looking forward to your cost-effective power bill. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Thank You..!!Review collected in partnership with Smart House Solar
SandyNorth Queensland, QLD
- Verified customer
Great Service, efficient and honest
My solar inverter presented with an error 2 days before Christmas. I rang for a tradesmen. They were so responsive, honest, realistic. The tradesman turned up on time as promised and quickly fixed the issue. More importantly he took the time to answer my questions about solar and my future maintenance requirements. The lady who took my initial call phoned several times firstly to keep me updated then to check on my satisfaction. Top service overall.
1 comment
Smart House Solar.Smart House Solar
Hiii,
It's customers like you that makes our job pleasant....
Read more We're very glad you appreciated it. We are happy that you had a positive experience with our company and that you found our team helpful and patient. Happily looking forward to serve you again! Thank You for choosing us..!!Review collected in partnership with Smart House Solar
Questions & Answers
Customerasked
How much staff do you have? What are your office hours?
No answers
Pieterasked
Pieter Kruger, Project No.SHS 2029.
Our solar system was fitted last year In October and i signed the contract for a 24 panel system with a output of 24x275= 6.6kw. . The contract was checked by my accountant and he point it out to me that on my contract it states 20x275= 6.6kw ( my calculation 5.5kw). So i paid for 24 panels but on my roof there are only 20 panels.Need i say more, you should have a copy of the contract there. Regards Pieter Kruger
1 answer
Smart House Solar.Smart House Solar
Hello Pieter Kruger,
Thank you for bringing up your concern to our attention. Your concern had been forwarded to the management team, and as per the updates from you and the management team both, your query has been resolved to complete satisfaction within 24 hours. As it was a typo error, and your payment and order both were only for a 5.5kW system including 20 panels.
We apologize for the inconvenience that might have been caused to you because of typo error and misunderstanding.
Hoping to serve you again in the future.
Smart House Solar Team.
Details
Smart House Solar is a one-stop-shop for solar, from selling panels and inverters to setting you up with a CEC-accredited, licensed solar panel installer. They’ll also do everything in between, answering any questions that crop up through their team of solar experts.
Their residential solar options include a variety of options when it comes to total power output – 5.5kW, 6.6kW and 10kW. This caters to a range of household sizes.
When it comes to commercial solar, there are three options that offer powerful output for larger buildings – 20kW, 30kW and 50kW.
Points of praise for Smart House Solar:
- Many reviewers attested that the solar panel installation couldn’t be faulted, and the technicians were knowledgeable and efficient.
- The entire process from consultation to installation was often described as smooth and easy. This was often attributed to organised staff, prompt and timely service, and staff with integrity – including sales staff- who care about the quality of their work.
A 2021 ProductReview Award for Best Solar Panel Installer in QLD shines a bright light on Smart House Solar’s success. Top-performing scores were awarded for the company’s timeliness, and its outstanding installation of solar systems.
Category | Solar Panel Installers and Solar Retailers |
---|---|
After Sales Service | Yes |
Solar Connection Type | Grid-Connected |
Services Provided | Installer and Solar Product Retailer |
Clean Energy Council Recognition | None |
Solar Connection Type | Grid-Connected |
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Smart House Solar.Smart House Solar
Hiiii,
Thank you for leaving us such a marvelous review. We are happy that you loved your experience; our team will be overjoyed to know what you wrote....
Read more It's customers like you that make our job pleasant. Happily looking forward to your cost-effective power bill. We're there with you in case of any query, just write to us at support@smarthousesolar.com.au and we'll be anxiously happy to assist you. Thank You..!!