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Smart House Solar
4.8 from 290 reviews

Reviews

4.8

290 reviews
5
(237)
4
(47)
3
(4)
2
(0)
1
(2)
  • Value for Money
    4.8 (227)
  • Customer Service
    4.8 (234)
  • Timeliness
    5.0 (7)
  • Job Satisfaction
    5.0 (7)
  • Rates and Fees
    5.0 (7)
  • Installation
    4.8 (216)
  • Product Quality
    4.7 (215)
  • Return Claim MadeYes (2) · No (227)
  • Warranty Claim MadeYes (2) · No (226)
  • Purchase PriceA$4,088.00 (103)
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  • Verified customer

Efficient, friendly and professional

published

We are very satisfied with the professional and efficient work carried out by the tradesmen at our property today, now looking forward to seeing our previously unused roof space being productive.

Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Installation
Trustworthiness
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

customer_first_namec

customer_first_namecSouth East Queensland, QLD

  • Verified customer

Great work!!

published

The workmen showed up on time and began work straight away. The workmen were quick, efficient and hard working. The solar panels were installed within 5 hours - I would gladly recommend to others interested in looking for solar panels.

Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Installation
Trustworthiness
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Dean

DeanSouth East Queensland, QLD

  • Verified customer

Solar Panel Installation

published

I can highly recommend Solar House. The initial consultation and communication by David was relaxed and informative. The Installer Harry, was on time professional and helpful. Even Harry’s cable management was neat and professional Great experience.

Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Installation
Trustworthiness
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

The reviewer stated that an incentive was offered for this review

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peter i.

peter i.South East Queensland, QLD

  • Verified customer

Excellent Service & Well Priced

published

Good comumacation from start to finish and on time
Thank you to the installers and electrician nothing was to much trouble what a great team Thank You. Would highly Recommend This Company

Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Installation
Trustworthiness
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
System Size5 KW
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

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Caroline C.

Caroline C.South East Queensland, QLD

  • Verified customer

Quick and hassle free

published

From order to install was very quick and easy .
Clean and tidy installation
David and the team was very informative
Kept me updated with the process
Just need to wait for first bill now ,

Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Installation
Trustworthiness
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

  • Verified customer

Solar without the stress

published
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Installation
Trustworthiness
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 34 x Astronery panels 370 watt. Solis 3 Phase inverter
System Size12.8 KW
Purchase PriceA$5,260.00
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1 comment
Smart House Solar
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Review collected in partnership with Smart House Solar

Kerry

KerrySouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Its perfect I hope no electricity bills.

published

Everything was perfect if I had questions they answered quickly they were very nice on the phone the installers were very nice and explained Everything and cleaned up before they thanks everyone.

Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Installation
Trustworthiness
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased growth 20
System Size6.6 KW
Purchase PriceA$3,350.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Steve

SteveSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Excellent

published

The whole process was fast and positive, everyone was easy to deal with and informative.
If you are thinking af solat you can not go past Smart Home Solar as your supplier.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Paul F

Paul F

  • 2 reviews
  • Verified customer

Excellent

published

Cannot fault the service received from Smart House Solar. From the initial enquiry to the installation it has been a hassle free journey. Communication with Scott, Harry, Mitchell and the installers was easy and the whole process was very fast. Would highly recommend.

Customer Service
Value for Money
Installation
Trustworthiness
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

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Alan

AlanSouth East Queensland, QLD

  • Verified customer

Looking forward to great results

published

Whole process went smoothly . We are happy with the result from start to finish.All staff and contractors were very professional from the quote through to installation and all followup contacts.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 330w Talesun Mono black
Purchase PriceA$3,241.00
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1 comment
Smart House Solar
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Beat solar system and installed to perfection

published

I have had a 6.6kw solar installed at the beginning of August and can speak higher of the guys from smart house solar, the installation was as smooth as possible with the quality of workmanship better then any I have seen. Now I am enjoying the great benefits of solar power. I would recommend this guys to anyone that is serious about saving on energy bills.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko
System Size6.6 KW
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar
  • Verified customer

Recommend Smart Solar

published

From the first contact to completion of my solar Smart Solar’s communication were exceptional. The installation team of Scott, Harry and Mitchell were very professional and did a great job.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase PriceA$3,671.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

  • Verified customer

Exceptional installation

published

Very happy with the stress free solar panel installation and services provided. Easy Hands on quotation and reliable company. Friendly staffs and great pricing for exceptional product. Satisfied. Great job!

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

The reviewer stated that an incentive was offered for this review

  • Verified customer

Positive solar panel installation experience

published

I had a very positive experience dealing with the staff at Smart House Solar. I especially liked the way Harry, Scott and Mitchell worked with us as clients and they ensured all our solar needs were met promptly.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Chloe

ChloeSouth East Queensland, QLD

Thanks Pearl!

published

We recently had our solar system installed by Smart Solar. The installation was booked and completed within a week. They did a great job and the installers ran through with me how to turn the system on once my electricity company connected us to the grid. A week down the track we were ready to go and the system was showing an error. I called up Pearl and within 30 minutes the issue was corrected (I missed one of the switches).

Customer Service
Installation
1 comment
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YOLANE

YOLANESouth East Queensland, QLD

  • Verified customer

Just what I always wanted

published

I had the new Solar Pamela installed by SMART SOLAR in one day. The workers were very polite and diligent. The office staff have always been punctual and polite, and I can recommend this Co to anyone who is considering going solar. I was also very impressed and happy with the cost involved. I qualified for the Spring Special, which was very worthwhile.
Thank you SMART SOLAR !!

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart House Solar
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Review collected in partnership with Smart House Solar

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Jane Newman

Jane NewmanSydney, NSW

David has been extremely helpful & I would recommend his services to anyone my kindest regards Jane Newman

published

David has been fabulous in helping me with my needs for solar panels & their installation.
He was very courteous & I would highly recommend his services to anyone
My kindest regards
Jane Newman

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

The reviewer stated that an incentive was offered for this review

Sarath

SarathSouth East Queensland, QLD

  • Verified customer

Everyone did a good job I like it, I'm happy with the work they done and thank you.

published

The installation was good, it wasn't long, it was a smooth and easy install.
I got no issue with the company, I like to thank all staff for being nice and kind to me, David, Harry and Mitchell.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Growatt
System Size6.6 KW
Purchase PriceA$3,141.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Llewellyn B.

Llewellyn B.South East Queensland, QLD

  • Verified customer

So simple.

published
Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Risen
System Size13.2 KW
Purchase PriceA$7,200.00
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1 comment
Smart House Solar
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Lindsay

LindsaySouth East Queensland, QLD

  • Verified customer

Solar Review

published

The whole process was handled very efficiently. Thanks to David, Harry and Mitchell for their professionalism and assistance. Also the installation team from ES Projects performed their task efficiently and expeditiously. Once I have managed to get my datalogger set up and finalised everything with the electricity retailer, it will all be good .

Customer Service
Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Min 5000 TL-X
System Size5 KW
Purchase PriceA$3,291.00
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1 comment
Smart House Solar
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Page 1 of 15

Questions & Answers

Customer

Customerasked

How much staff do you have? What are your office hours?

No answers
Pieter

Pieterasked

Pieter Kruger, Project No.SHS 2029.
Our solar system was fitted last year In October and i signed the contract for a 24 panel system with a output of 24x275= 6.6kw. . The contract was checked by my accountant and he point it out to me that on my contract it states 20x275= 6.6kw ( my calculation 5.5kw). So i paid for 24 panels but on my roof there are only 20 panels.Need i say more, you should have a copy of the contract there. Regards Pieter Kruger

1 answer
Smart House Solar
Smart House Solar.Smart House Solar

Hello Pieter Kruger,

Thank you for bringing up your concern to our attention. Your concern had been forwarded to the management team, and as per the updates from you and the management team both, your query has been resolved to complete satisfaction within 24 hours. As it was a typo error, and your payment and order both were only for a 5.5kW system including 20 panels.

We apologize for the inconvenience that might have been caused to you because of typo error and misunderstanding.

Hoping to serve you again in the future.
Smart House Solar Team.

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