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Smart House Solar
4.8 from 374 reviews · View Statistics

Pros

  • Superior solar panel installation

  • Knowledgeable, helpful staff

Cons

  • Only available in Queensland

Reviews

  • Value for Money
    4.8 (307)
  • Product Quality
    4.7 (291)
  • Return Claim MadeYes (4) · No (301)
  • Customer Service
    4.8 (316)
  • Warranty Claim MadeYes (5) · No (302)
  • Purchase Price$4,002.14
  • Timeliness
    4.8 (88)
  • Job Satisfaction
    4.8 (83)
  • Rates and Fees
    4.8 (87)
  • Installation
    4.8 (299)
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Dave

DaveSouth East Queensland, QLD

  • 3 reviews
  • Verified customer

Great customer service.

published
Value for Money
Product Quality
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Review collected in partnership with Smart House Solar

Sandra W.

Sandra W.South East Queensland, QLD

  • Verified customer

Great customer service

published

Prompt friendly service good communication. Highly recommend no waiting for call to be answered always happy to help with questions. System is performing well.looks good. Good warranty on products. Follow up from company very good.

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Review collected in partnership with Smart House Solar

  • Verified customer

Very professional and amenable sales personnel. (Max Marrison)

published

Very efficient installation company. ( Apex Solar Townsville) Nil issues with either sales or installation. Would highly recommend a middle of the range system which I purchased but while it was only linked to the grid recently being one month after system installation I should advise potential customers living in the North Queensland region, to be prepared for a considerable wait time to allow for Ergon to do their job and simply change over the usage meter !!

Says something about lack of competition up in the Queensland tropics.

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Review collected in partnership with Smart House Solar

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  • Verified customer

Solar Purchase and Installation

published

We are very happy with both the process of signing up for the system and the installation of the panels. Both were carried out to a high standard. Would recommend to others.

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Fay

FayCentral Queensland, QLD

  • Verified customer

Excellent Company

published

Smart House Solar were very good to deal with, they always kept us informed about the process-The Local installers were great, they arrived on time and were very friendly and efficient, and they didn’t leave one single bit of rubbish behind.

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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

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Jimbob

JimbobDarling Downs, QLD

  • Verified customer

Effortless process, great to deal with.

published

Smart House Solar were quick to contact us back when we were seeking quotes for a 6.6kw system. Very competitive on the prices for the Brands we selected. Gave options for cash payment or 24 month finance. Once contract was signed the Solar system was installed within 2weeks. Installation team was punctual, friendly and explained what they would be doing and double checked optimal panel placement. Job was done within the day and was extremely neat. All rubbish was removed and areas left tidy. Installation team assisted with setting up mobile phone app, for the inverter also.

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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

  • Verified customer

Seamless ,quick, Economical installation of Solar system.

published
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

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  • Verified customer

Got dat Solarrrr P!

published

They did a sick job. From quote to install, unbelievably amazing professionalies, If your after solar, use d’s Guys, they will go above and beyond for you. They did for me!

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Happy customer

Happy customer North Queensland, QLD

  • Verified customer

Great service

published

Excellent communication. When I’ve had queries, the team have contacted/replied in a timely manner to help problem solve. I even asked to call me later on in the day which was no
problem & was right on time. Very helpful.

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Smart House Solar
Smart House Solar.Smart House Solar

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  • Verified customer

Going well and doing its job.

published

Having a tiled roof creates a little more work for the installers but they completed it within the day.
The company was easy to work with and were pleasant to speak with. It would help if they slowed their speech down slightly so we can pick up on the Indian accent but otherwise a good company to have oversee my solar installation.

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Smart House Solar
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Ardy

ArdySouth East Queensland, QLD

  • 3 reviews
  • 3 likes
  • Verified customer

Professional and affordable

published

I contacted this company to install solar system for my house. I think these guys are very reliable and honest. The job was completed perfectly with a competitive price in the market. The staff are very friendly and answer the phones and email very quickly and friendlily. I definitely, recommend this company for installation of your solar system.

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Smart House Solar
Smart House Solar.Smart House Solar

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Gavin

GavinSouth East Queensland, QLD

  • Verified customer

Smart move Smart House

published

The tradesmen turned up on time , good communication and tidiness of electrical works. The job was completed in the time advised with no surprises. Service team were great as well, hard at times for me correctly understand but they helped and made sure I understood thank you

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colin c.

colin c.Wide Bay-Burnett, QLD

Really happy with the result

published

The installer was professional and did a great job. I did find some phone operators difficult to understand, but very helpful. We chose to put on a larger 17kw system which the team at Smarthouse worked really hard to facilitate. Would be happy to recommend!

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Smart House Solar
Smart House Solar.Smart House Solar
  • Verified customer

Great

published

The installation of the panels onto our roof was done without any disruptions to our day .The installers commuateted with us and were very neat not leaving any mess in our yard .My wife and I were very happy with the process of purchasing and removal of our old solar system and the installation of the new system.

Customer Service
Job Satisfaction
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Smart House Solar
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Michael QC

Michael QCSouth East Queensland, QLD

  • Verified customer

Backup support

published

The installers did a great job with a minimum of fuss. Unfortunately they had to leave before the Installation of the monitoring system was completed and my only option was to make contact with their technical officer. While I am now satisfied with the work done, I was let down by having to install the monitoring system myself. If not for Pearl So, her wonderful communication and knowledge skills, my experience would not have been quite as good. Thank you Pearl for a job well done.

Product Quality
Trustworthiness
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1 comment
Smart House Solar
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Tha taw Plohtoo

Tha taw PlohtooSouth East Queensland, QLD

Happy with smart house solar

published

Pearl S from Smart House Solar explained well and made it easier communication while I had trouble with inverters.It was great experience to have and I highly recommend anyone who are considering to install the solar system.

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Masa

MasaSouth East Queensland, QLD

  • Verified customer

Great work

published

Spot on. The whole processes were very smoothly. Max from Smart House Solar explained well and made it easier to contract. It was great experience to have and I highly recommend anyone who are considering to install the solar system.

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Smart House Solar
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Aaron

AaronSouth East Queensland, QLD

  • Verified customer

Great people and very happy with the services

published
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Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

The reviewer stated that an incentive was offered for this review

  • Verified customer

Very happy with SmartHouse solar........

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Sandy

SandyNorth Queensland, QLD

  • Verified customer

Great Service, efficient and honest

published

My solar inverter presented with an error 2 days before Christmas. I rang for a tradesmen. They were so responsive, honest, realistic. The tradesman turned up on time as promised and quickly fixed the issue. More importantly he took the time to answer my questions about solar and my future maintenance requirements. The lady who took my initial call phoned several times firstly to keep me updated then to check on my satisfaction. Top service overall.

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Smart House Solar
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Questions & Answers

Customer

Customerasked

How much staff do you have? What are your office hours?

No answers
Pieter

Pieterasked

Pieter Kruger, Project No.SHS 2029.
Our solar system was fitted last year In October and i signed the contract for a 24 panel system with a output of 24x275= 6.6kw. . The contract was checked by my accountant and he point it out to me that on my contract it states 20x275= 6.6kw ( my calculation 5.5kw). So i paid for 24 panels but on my roof there are only 20 panels.Need i say more, you should have a copy of the contract there. Regards Pieter Kruger

1 answer
Smart House Solar
Smart House Solar.Smart House Solar

Hello Pieter Kruger,

Thank you for bringing up your concern to our attention. Your concern had been forwarded to the management team, and as per the updates from you and the management team both, your query has been resolved to complete satisfaction within 24 hours. As it was a typo error, and your payment and order both were only for a 5.5kW system including 20 panels.

We apologize for the inconvenience that might have been caused to you because of typo error and misunderstanding.

Hoping to serve you again in the future.
Smart House Solar Team.

Get an answer from our members and Smart House Solar representatives

Details

Smart House Solar is a one-stop-shop for solar, from selling panels and inverters to setting you up with a CEC-accredited, licensed solar panel installer. They’ll also do everything in between, answering any questions that crop up through their team of solar experts.

Their residential solar options include a variety of options when it comes to total power output – 5.5kW, 6.6kW and 10kW. This caters to a range of household sizes.

When it comes to commercial solar, there are three options that offer powerful output for larger buildings – 20kW, 30kW and 50kW.

Points of praise for Smart House Solar:

  • Many reviewers attested that the solar panel installation couldn’t be faulted, and the technicians were knowledgeable and efficient.
  • The entire process from consultation to installation was often described as smooth and easy. This was often attributed to organised staff, prompt and timely service, and staff with integrity – including sales staff- who care about the quality of their work.

2021 ProductReview Awards logo

A 2021 ProductReview Award for Best Solar Panel Installer in QLD shines a bright light on Smart House Solar’s success. Top-performing scores were awarded for the company’s timeliness, and its outstanding installation of solar systems.

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected

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