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Smart House Solar
4.8 from 155 reviews

Reviews

(122)
(31)
(2)
(0)
(0)
  • Value for Money
    4.8 (112)
  • Product Quality
    4.7 (106)
  • Return Claim MadeYes (0) · No (108)
  • Customer Service
    4.7 (113)
  • Warranty Claim MadeYes (1) · No (109)
  • Purchase Price$4,144.55 (55)
  • Installation
    4.8 (106)

Reviewer Photos & Videos

  • More

Great service

published

Very well informed of operations, panels installed correctly, the company did all requirements needed to complete works. Michelle supervisor handled your situation when dealing with AGL. Great service by all staff.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

suzndon

suzndonGladstone

  • 3 reviews
  • Verified customer

Excellent experience with Smart House Solar - installers weren’t as forthcoming with information

published

The service with Smart House Solar with Harry and Mitchell was very efficient, informative and helpful. They kept us up to date with what was happening every step of the way. I am very pleased with this part of the process. They continue to be available with queries we have had since installation a few days ago. I am not as impressed with the local installers - the installation itself was smooth, however seemed a bit unforthcoming with information when questions were asked. Total newbies to this and would have like a bit more advice on how to maximise the efficiency of the system and linking up to the app for our devices. Overall a good experience, will wait for the electricity bills to come In to see how we are going.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

customer_first_namec

customer_first_namecSouth East Queensland, QLD

  • Verified customer

Excellent customer service and product review

published

Team at Smart Solar were informative about the product they were selling, kept me up to date with all steps of the install process and were quick to install. Definitely suggest these guys

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price$3,300.00
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

  • Verified customer

Installers were very professional

published

From beginning to end the installers were prompt, efficient, professional and performed a very good job, leaving the site tidy and organized. Very impressed with the workmanship and service. Thank you.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price$3,900.00
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar


  • Verified customer

Great service and price. Job well done by Andy and boys, thanks David and team.

published

the installation was complected easily and on time, there were no problems during the installation and the crew that conducted the installation worked well and efficiently, in conclusion the service was professional.

Customer Service
Value for Money
Product Quality
Installation
Panel Purchased 330 WaƩ Jinko 330W Mono half cell Cheetah Panels
System Size6.6 KW
Purchase Price$5,000.00
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar


Jennifer H.

Jennifer H.South East Queensland, QLD

  • Verified customer

Smart House Solar: Great customer service, smooth, simple process

published

I was kept well-informed of installation details by Mr Heddy, Mr Scott was very knowledgeable on the product differentiators, and Michelle provided prompt follow up and feedback request. Very professional. Installers were on time and professional also.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Growatt
Purchase Price$3,600.00
See all answers
3 comments
Smart House Solar
Smart House Solar.Smart House Solar
Jennifer H.
Jennifer H.

The installers said my meter is already going backwards despite the rainy weather.. savings already!

Smart House Solar
Smart House Solar.Smart House Solar

Congratulations, we are happy to know the same. Now waiting for your cost-effective power bill.

Review collected in partnership with Smart House Solar


Taban O.

Taban O.

  • 2 reviews
  • Verified customer

Mr Scott Adam ,mitchell bell and Harry

published

The insallation has been very easy and sample to do it was great job done I wished you all the best with good jobs and safe hand I hope I will enjoy it thanks

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sun boost home brand
System Size6.6 KW
Purchase Price$6,897.00
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

The reviewer stated that an incentive was offered for this review


  • Verified customer

Great service

published

Smart House Solar was great to work with, lovely people, service was great. David, Harry and Mitchell were very helpful through the whole process of installing solar. I would recommend

1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

The reviewer stated that an incentive was offered for this review

Chaidir

ChaidirSouth East Queensland, QLD

  • Verified customer

Patient, efficient and affordable

published

The installation process was quick enough, and the crew were, obviously, can be seen highly experience to do their job. The company personal, Harry and his team, also very patient to handle the issue from booking stage till the installation. Thanks and Well done.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Growatt
System Size6.6 KW
Purchase Price$3,150.00
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

  • Verified customer

Seems ok

published

Everything seems to be satisfactory but the company did repeatedly hound me to do this review. Apart from that everything else was average or just above average. The display panel is very hard to read.

Customer Service
Value for Money
Product Quality
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar


  • Verified customer

Glad we went with Smart House

published

Michelle took our initial call and did all the follow up, she was friendly and helpful. Harry and his team did the installation of the panels - they were great! on time, friendly and professional. Thank you all.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price$3,800.00
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar


Liz J.

Liz J.South East Queensland, QLD

  • Verified customer

Smart to go with Smart House Solar

published

Easiest people and process from first phone call for a quote to followup contact calls and right through to the installation. Contractors were professional and helpful.
Smooth no hiccups and panels look great.

Customer Service
Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers
3 comments
Smart House Solar
Smart House Solar.Smart House Solar
Liz J.
Liz J.

I have recommended your company to my work friend

Smart House Solar
Smart House Solar.Smart House Solar

Hey,,

Thank you for referring us. Your confidence in Smart House Solar is greatly appreciated.

Review collected in partnership with Smart House Solar


Kelvin

KelvinSouth East Queensland, QLD

Awesome work - Smart House Solar

published

Thanks to Harry, David and Mitchell. The pre-sales, installation and post installation follow-up was great. The install team did a great job on a really hot day in Brisbane. Welldone!

Customer Service
Value for Money
Product Quality
Installation
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Damo

Damo

  • 2 reviews
  • Verified customer

Your solar guides

published

Smart House Solar made the whole prices easy to understand and as simple as it can be.

The sales team were happy to rework their advertised offering to meet our specific needs.

I wouldn’t hesitate to recommend them to anyone.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased ET 300w mono panel
System Size6.6 KW
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

customer_first_namec

customer_first_namecSouth East Queensland, QLD

  • Verified customer

Easy company to deal with

published

Easy to deal with and the solar installers were great ! Now just waiting for Energex to start giving me some credits! Also top quality products , Growatt invertors even have an App for easy monitoring.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Growwatt
System Size6.6 KW
Purchase Price$3,391.00
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Krunal S.

Krunal S.South East Queensland, QLD

Excellent Team Work and Professional Approach

published

We had recently installed Solar Panels through Smart House Solar. David Marshal is an excellent sales guy with good knowledge of the all products and recommends the best suitable for us. He is quick and responsive and the whole process took less than a week from finalize the system to installation. The team of Smart House is excellent including Harry and Mitchell who has done the job quickly and efficiently. Good Overall Experience!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Louise M.

Louise M.Wide Bay-Burnett, QLD

  • Verified customer

Top job all round!!!

published

We had our solar panels installed last week and the team at smart house solar were superb- from great communication and all round customer service to quality work and amazing knowledge. During the initial phone call David was very thorough in answering my questions through to Matthew installing the panels again answering my many questions- this team is wonderful. Communication around installation times was fantastic as was the follow up to ensure we were satisfied.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar


Terry B

Terry BWide Bay-Burnett, QLD

  • Verified customer

Smart House Solar Installation

published

Installation was slowed due to inclement weather. Installer kept me informed as to when he would be calling in. All went well and the system was explained to me upon completion.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar


Aaron B.

Aaron B.South East Queensland, QLD

Great overall experience

published

David marshal from smart house solar was easy too talk too very forward and direct, there were no muck arounds at all during the process and oliver and his team were also fantastic with the install, i couldnt recommend highly enough. Thanks for everything

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Grace W.

Grace W.North Queensland, QLD

This is perfect for my Family in hot Townsville

published

Panel installation was all day I was home with my husband when installation was done.Very nice staff informed us about all solar panels installation.Very good hard workers did very good job.Thank you very much from my Family

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 24 x 275 Watt Jinko poly panels
System Size6.6 KW
Purchase Price$4,400.00
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Page 1 of 8

Questions & Answers

Customer

Customerasked

How much staff do you have? What are your office hours?

No answers

Pieter

Pieterasked

Pieter Kruger, Project No.SHS 2029.
Our solar system was fitted last year In October and i signed the contract for a 24 panel system with a output of 24x275= 6.6kw. . The contract was checked by my accountant and he point it out to me that on my contract it states 20x275= 6.6kw ( my calculation 5.5kw). So i paid for 24 panels but on my roof there are only 20 panels.Need i say more, you should have a copy of the contract there. Regards Pieter Kruger

1 answer
Smart House Solar
Smart House Solar.Smart House Solar

Hello Pieter Kruger,

Thank you for bringing up your concern to our attention. Your concern had been forwarded to the management team, and as per the updates from you and the management team both, your query has been resolved to complete satisfaction within 24 hours. As it was a typo error, and your payment and order both were only for a 5.5kW system including 20 panels.

We apologize for the inconvenience that might have been caused to you because of typo error and misunderstanding.

Hoping to serve you again in the future.
Smart House Solar Team.


Get an answer from our members and Smart House Solar representatives

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