Efficient and experienced installers
Very easy installation process. They arrived early and got straight on to the job. Friendly and helpful to explain what was happening at each step. Was very happy with the whole process.
Good to deal with
Drake was very informative and generated an environment of trust. My own research supported what I was told and the installation went as planned. Harry must be mentioned as he coordinated the install. The solar system is performing above expectations. I have recommended Smart House Solar to my colleagues and friends.
Solar the easy way
Found Smart House Solar after a google search. From the first contact with Drake communication was the key with this process. Drake kept me informed all the way along till he was no longer able to continue as his part in the process was completed. Then the contact with the install team organiser, Harry, was very efficient. The installation crew arrived on the promised day and they were very informative and answered all my question. The electrician explained everything in detail and answered all my questions. Safety was of utmost importance to them and they left the roof in a very tidy and presentable condition and removed all rubbish from site. When the work was completed I was given the opportunity to ask questions and was informed that Ergon ( retail electricity supplier) would have to come and completed the process and that the paperwork for this to happen would be submitted ASAP. I am more than happy with my experiecence from the start right through to the final completion and testing. Value for money and quality of service and Safety for all involved are important factors to me.
I can only say that the installation went ahead on time as planned, the installers were very helpful, polite and cleaned up before they left. The entire experience was very easy start to finish but as the unit has only just been installed I cannot say how it will perform, too early yet.
Initially difficult but well worth the effort
At first I found them a little difficult to work with and get information from, but as sion as I told them what I wanted, that was different to the standard products things went well. They completed all paperwork quickly and the system was installed and live within a 2 week period. Very happy with the entire process.
Neat and Tidy tradesman
Excellent job done, efficient service, tradesman completed a first class installation. His recommendation of placement of panels has worked wonders and out of direct view from the street. Sales team were true to there word, installation quick from first contact, no waiting. Overall very happy.
Panel installation process was good. I was amazed with their quick turn around time. I am a Mackay based client but the company is located in Brisbane. The job was carried out within 10 working days after signing the contract. I had no issue with the company in regards to administrative issue. Sales, accounts, and technical departments executed the whole job in a professional manner. Hopefully they will show the same profession manner in future for any technical issue.
Fast service, only 1 week from first talk to completed installation
Talked with 3/4 solar companies and really got tired with their marketing tricks they played to get you on the hook. Frank is honest, fair and transparent to the customer, he answered all the questions I concerned and elaborated the installation process step by step. I was surprised by their time management to get everything sorted out in just a week. Though there was a little frustration with the installation, the remediation they offered was still good and acceptable.
Quality products from Professionals.
Spoke with Frank from SHS for a quote on 6.6Kw, after taking into consideration my requirement for quality products with extended warranties, he had all the gear in stock and installed on the roof within 2 weeks. Expected a high level of customer service and was not disappointed. Extremely professional team, with years of experience in the solar industry.
Great Service, Good Experience.
Communication was fairly good, always polite and informative. From the time we ordered the product to the day of installation was only about 2 weeks. Installers were friendly and tidy.
Upgraded from 5kw to 10kw it was so easy and QUICK
After contacting about 10 solar companies and discussing my requirements I found SHS extremely helpful and more importantly, very knowledgeable about the technical requirements, especially Frank Williams.
From the time of giving my deposit on Monday 5Aug I was told on Thursday 8Aug my installation was approved by Energex and be done on Tuesday 13Aug WOW.
The installer was fantastic the quality of workmanship A1 ( I have been an electrical engineer since 1974 now retired).
I must mention Sean who was my first contact very helpful and courteous.
Would highly recommended SHS, just tell them what you want and discuss it in detail with Sean and Frank and they will get you sorted. Good job guys.
All went smooth and on time. Good communication they the guys were easy to talk to. Had no issues they put a timer on my hot water system and upgraded the element all went smooth.
-Great service ! Everything went to plan -
Install team were terrific - all went smoothly. We have had no issues at all with the whole process from start to finish.Has been a hassle free experience and we highly recommend Team Solar.
Great service, Great returns
Very quick service for installation. Very good installers and knowledgeable.
I have had the system installed for 7 months now and my last bill (July) with a pool $24. My bills have been up too $1100 before 30% discounts. The service has been outstanding. I have refferred 2 other friends to smart house solar and they are happy with the service.
Excellent Service by Solar Technical Specialist Drake Johnson from Smart House Solar
After speaking with 2 other companies installing Solar at my resident , I found out that the Sales person was lacking product knowledge. Using the website gave me so much information about Smart House Solar.So I completed the email from Smart House Solar and within few minutes, I get a call from Solar Technical Specialist Drake Johnson. I was thrilled that Drake had so much product knowledge, he was professional, polite and efficient. All the questions I was asking, he had them in his finger tip, (there were no, ifs or buts, or wait for few mins) he tick all the boxes, and I was so impressed with the great service and professionalism!Another best thing about Smart House Solar was they didn’t have to visit my resident to give me that quote, it was all done through Satellite Software. How convenient is that? Only professionals like Smart House Solar can do.I requested 20 quality panels with the a great pricing. Another good thing about the Panels are they have warranties : 25 yrs of performance warranty and 10 years of workmanship warranty. Quality Inverter has 5 yrs warranty. Third Party Reinsurance on Solar Panels, Free Labour on Replacement Under Warranty and Wi-fi monitoring support Inverter and extra 4 Solar Panels given free, I had no hesitation but to sign the agreement with Drake. Even after signing the Agreement, Drake went extra miles to further assist me with other questions relating to Panels after few days of signing the Agreement.With the professional service by Drake I didn’t have to book for Installer/;Electrician,all were taking care by Drake from their office. Within 2 weeks of signing the agreement, I.e. on 31st of last month the Electrician/Installer Kane Littleales from DMA called in the morning to start installing. He was professional and efficient and he took time off to explain to me about the Inverter and the Solar Panels. When they fully completed the work all rubbish were taken away. I was so impressed with his workmanship. Further more, I have no hesitation in recommending Kane to other businesses.Once again Drake thank you for providing me with outstanding customer service and exceptional product. Please pass on my gratitude to all staff involved. You are an asset to Smart House Solar.
Very good price and service. I certainly hope the package works as stated, and time will tell if they honour their warranties and workmanship, because I have no idea how they can offer a 6.6kw package for such a low price.
Very efficient installation
The contractor contacted me ahead of time to make the appointment. Although this had to be delayed by one day due to arrival of the materials, it all went off without a hitch.
Installation done according to terms of contact. Follow up and update on time. Were available to answer questions on the day of installation. Job well done. Good customer service. Recommended
Fast, Efficient and did exactly what was required.
Fast, Efficient and did exactly what was required.
Got got a good price and good warranty in less than 2 weeks, hoping for 10 years of free electricity,
Carl, Redland bay
C J Keyser
Highly recommended. Good service, good price, one week from first contact to completed installation.
Very professional service. The whole process was seamless. Information, negotiations and quote provided in accurate and clear manner and on time. Very competitive price.
Installation completed on time, notwithstanding rainy weather. Friendly staff and very efficient. Nice work and very neat.
Highly recommended. Satisfied customer.
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