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Smart House Solar
4.7 from 470 reviews · View Statistics
Listing monitored by Smart House Solar

Pros

Superior solar panel installation
Knowledgeable, helpful staff

Reviews

  • Customer Service
    4.7 (400)
  • Timeliness
    4.5 (165)
  • Job Satisfaction
    4.6 (164)
  • Rates and Fees
    4.7 (158)
  • Installation
    4.7 (379)
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Ashif
AshifNorth Queensland, QLD
  • Verified

All sorted, Happy

published

Finally got my solar system on, thanks to Frank. Previously I rated one Star and negative review, because of I was dealing with wrong person I think. But frank contacted me and promised he'll fix it up.and he did it. Installation team were great and friendly. They did good job and on time. I ended up paying extra but still cheaper.

  • Customer Service
  • Timeliness
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Review collected in partnership with Smart House Solar

Gary
GaryWide Bay-Burnett, QLD

Installation Review

published

Very professional and neat job. Good advisory contact re timing and willing to explain and to offer a follow up service if required.

  • Customer Service
  • Timeliness
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  • Verified

Very pleased

published

No issues . Frank has been very helpful throughout the process and always coming back to us quickly with communications which is very appreciated.

  • Customer Service
  • Timeliness
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Suraj
SurajSouth East Queensland, QLD
  • Verified

Installation went smooth

published

Installation was quick and smooth. However, from the day of approval to the day of installation it took a month delay due to rain and covid to the first installer. Overall I have properly communicated the reason for the delay and the next possible date.

  • Customer Service
  • Timeliness
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Nick D.
Nick D.Darling Downs, QLD
  • Verified

Excellent customer service

published
  • Customer Service
  • Timeliness
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ROB
ROBQueensland

Rough experience to begin with but promptly rectified by management, thank you.

published

The overall experience with this company would be neutral due to lengthy delays in communication and some issues with the system along the way.
I am happy to provide updated feedback as at 25/5 management at Smart House Solar has turned this positive with direct communication & resolve of the situation.
Thanks again , this was a good experience with management at the company. Thank you again.

  • Customer Service
  • Timeliness
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Simon
SimonWide Bay-Burnett, QLD

Run for the hills, a Terrible Experience

published
  • Customer Service
  • Timeliness
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Christopher
ChristopherFar North Queensland, QLD

What a Joke.....

published
  • Customer Service
  • Timeliness
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  • Verified

Looks good can't wait until it's activated

published

Easy as 1 23 would recommend value for money in comparison to other solar companies. Few delays with time frames but got there in the end. We'll see if it's as good as they say

  • Customer Service
  • Timeliness
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Shai Macci
Shai MacciFar North Queensland, QLD
  • 2 reviews

Delays, delays and more delays.

published

Failed to get the work done at an agreed (written) days on three separate occasions. This impacted my work schedule and required regularly contacting smart house solar for an update.

  • Customer Service
  • Timeliness
Smart House Solar
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  • Verified

Efficient service

published

A great company to deal with. The process from quotes to installation very efficient and fast. Highly recommended this company to those who are seeking to install solar at their premises.

  • Customer Service
  • Timeliness
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Good service. Good problem solving.

published

Good business. They were flexible from the start. Had some difficulties with the weather but came through in the end.provided good updates and easy access to the installation team. Well worth it.

  • Customer Service
  • Timeliness
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Craig H.
Craig H.South East Queensland, QLD

Good company

published

They were easy to deal with through out the whole process
Prompt with the installation of the solar panels when I was ready good products and workmanship no problem to recommend them to anyone

  • Customer Service
  • Timeliness
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Dom
DomSydney Surrounds, NSW
  • 6 reviews
  • 9 likes

Waiting on solar installation

published

This is the 4th review
Waiting for installation for over 6 months, just received an email from Harry staying they wish to give me my refund back after all the lies and frustration they have put me through, all the promises they said said were just lies.
Now that the system is more expensive to do now they refuse to install after 6 months. Well smart house solar we are seeking legal action and you will pay the difference of cost.
Will keep viewers posted updates.
Don’t go with this company
Even there installation people are not reliable

  • Customer Service
  • Timeliness
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Don’t believe them

published

I paid a deposit back in June. I have had 3 install dates that have been cancelled at the last moment. I live in an area with no lock downs so excuses given do not stack up. Now all I get is a form letter response but no information. They have even stoped giving excuses. I have been getting the same I will get back to you form letter for weeks now. I feel like this is a scam and I cannot believe the good reviews.

  • Customer Service
  • Trustworthiness
  • Incentivised Review No
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Questions & Answers

Narelle R.
Narelle R.asked

What would you expect would be the output of your system. On a normal sunny day in kWh?

2 answers
Owen
Owen

Best I got was exactly 40kw for the day in laidley qpd

Eben V.
Eben V.

I would say on a normal sunny day, around 34kwh.

Customer
Customerasked

How much staff do you have? What are your office hours?

No answers
Pieter
Pieterasked

Pieter Kruger, Project No.SHS 2029.
Our solar system was fitted last year In October and i signed the contract for a 24 panel system with a output of 24x275= 6.6kw. . The contract was checked by my accountant and he point it out to me that on my contract it states 20x275= 6.6kw ( my calculation 5.5kw). So i paid for 24 panels but on my roof there are only 20 panels.Need i say more, you should have a copy of the contract there. Regards Pieter Kruger

1 answer
Smart House Solar
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Get an answer from our members and Smart House Solar representatives

Details

Smart House Solar is a one-stop-shop for solar, from selling panels and inverters to setting you up with a CEC-accredited, licensed solar panel installer. They’ll also do everything in between, answering any questions that crop up through their team of solar experts.

Their residential solar options include a variety of options when it comes to total power output – 5.5kW, 6.6kW and 10kW. This caters to a range of household sizes.

When it comes to commercial solar, there are three options that offer powerful output for larger buildings – 20kW, 30kW and 50kW.

Points of praise for Smart House Solar:

  • Many reviewers attested that the solar panel installation couldn’t be faulted, and the technicians were knowledgeable and efficient.
  • The entire process from consultation to installation was often described as smooth and easy. This was often attributed to organised staff, prompt and timely service, and staff with integrity – including sales staff- who care about the quality of their work.

2021 ProductReview Awards logo

A 2021 ProductReview Award for Best Solar Panel Installer in QLD shines a bright light on Smart House Solar’s success. Top-performing scores were awarded for the company’s timeliness, and its outstanding installation of solar systems.

CategorySolar Panel Installers
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected
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