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Smart House Solar
4.8 from 174 reviews

Reviews

(136)
(35)
(3)
(0)
(0)
  • Value for Money
    4.8 (126)
  • Product Quality
    4.7 (121)
  • Return Claim MadeYes (0) · No (126)
  • Customer Service
    4.8 (129)
  • Warranty Claim MadeYes (1) · No (126)
  • Purchase Price$4,092.17 (63)
  • Installation
    4.8 (120)

Reviewer Photos & Videos

  • More
  • Verified customer

Seamless from first contact to completion.

published

The whole process was very easy and simple. I had contacted other firms but was disappointed they couldn't answer my questions, but Scott from Smart House did.
The installers, Harry and his team arrived right on time and were very professional and completely advised me what was to happen.
Then after they installed, they checked if I was happy.
I was contacted by Michelle who explained the next process. Michelle requested payment which was great as other companies wanted 50% up front. So to pay only after installed was impressive.
I would strongly recommend Smart House Solar to everyone.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 330 watt Astronergy Panels
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Review collected in partnership with Smart House Solar

customer_first_namec

customer_first_namecSouth East Queensland, QLD

  • Verified customer

Efficient and painless

published

Great price given by Scott, prompt service and streamlined installation by the guys who turned up on time. Excellent follow up Mitchell made the whole process very easy. It was great to see they were able to still operate in these difficult time.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 6.6 kW SOLAR SYSTEM DETAILS AND PACKAGE Premium Package 6.6 kW Solar System 20 (18 + 2 Free Bonus panels) * 330W Seraphim Black Mono Half cut cell Blade module Tier 1 Premium Solar panels 1 * 5 kW Growatt 3 Phase WI-FI Inverter $5151 $700 $4451 2 Free Bonus Panels (18 + 2 Free panels) GST + Installation
System Size6.6 KW
Purchase Price$4,451.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Elizabeth

ElizabethSouth East Queensland, QLD

Fantastic company with wonderful team work.

published

Everything went well. The guys worked together to ensure our solar plane is done correctly. Hope will continue your good work for others. Also, they explain well to us, how we manage and also, a faulty about the Solar plane in the future, but I know it will never happened. Also, thank you Scott for booking my solar and Michelle for following up the process until completed. Everthing done so quickly. Once again thank you, stay safe and God bless.

Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price$3,700.00
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1 comment
Smart House Solar
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  • Verified customer

Seems great. Very fast and efficiently fitted

published

Have nothing but good reviews for matt who fitted the system and mitchell with her follow up calls. The whole process from start to finish was great and i was well informed thru it all.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Ranjit

RanjitGold coast

  • 2 reviews
  • Verified customer

Best Price with Great Service.

published

Very professional teamwork from booking with Scott , installation 3 very experienced electricians & customer service representative Michelle. impressed with after service courtesy call from Michelle.
*Beast price for the Product & Great Service.
Definitely recommended.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased SMA Inverter
System Size6.6 KW
Purchase Price$4,400.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

  • Verified customer

Excellent service, great price

published

Harry, Scott, Michelle and the team really looked after me with my solar. I got a lot of quotes and these guys were the cheapest but didn't compromise on quality or service. Made it easy and I would recommend these to anyone looking to get solar.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Marcel.

Marcel.South East Queensland, QLD

  • Verified customer

We are so excited about our new Solar Panels installation !!!

published

Massive thanks to the professional and courteous staff at Smarthouse Solar, Scott outlined the whole package and what was included in a very patient, clear, easy way for me to comprehend, then organised the process quickly and efficiently, along with Michelle who also kept me so well informed, through to the installers, Harry and his tradesmen were very dedicated to friendly, efficient and quality workmanship.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Rebecca

RebeccaSouth East Queensland, QLD

  • Verified customer

Our 2nd installation - would highly recommend!

published

Great company to deal with. We have had 2 solar systems installed through Smart House Solar. The price is very competitive. Scott and Michelle have been a great help and the projects very efficient.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$3,300.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

  • Verified customer

Solar installation

published

It was easy the company came and did their job no issues with them very polite and professional staff. They did have time to go through the panel and explained how it works.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

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stuart heath

stuart heathSouth East Queensland, QLD

need to improve workmanship

published

Drilled through other side of wall into my hallway poor install on the roof had to replace inverter left a lot of mess in garage and screws on the roof came back and fixed all on return then next inverter stopped working was fixed by another crew wiring was not connect to switch properly. So Pearl was very good to get all problems sorted in a timely manner first crew needs to be better to lift to an acceptable standard for smart House Solar.

Product Quality
Return Claim MadeNo
1 comment
Smart House Solar
Smart House Solar.Smart House Solar
Lyn

LynSouth East Queensland, QLD

  • Verified customer

Great service

published

Scott gave us a quote which we were very happy with. Harry organised when the installers would arrive. Installers arrived on time, Oliver explained how everything worked and cleaned up after themselves. Mitchell advised our electricity provider so they could upgrade the meter. everyone was very efficient and professional.

Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Growatt
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

The reviewer stated that an incentive was offered for this review

Paul

PaulNorth Queensland, QLD

  • Verified customer

Great price and smooth install

published

Good service and communication, Scott was very helpful arranging a discount and some additional electrical work thrown in, and Harry and Michelle answered my queries until after install was complete.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased ET 275W
System Size5,000 KW
Purchase Price$3,790.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Rachael

RachaelSouth East Queensland, QLD

  • Verified customer

It should make life a lot easier and cheaper

published

Smart house solar have been excellent in all communications and the installation went very well , the installers were very clean and professional, Harry organised the whole job very well and Michelle was very pleasant and helpful on the phone, thankyou, Rachael

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Astronergy 275 W poly panels
System Size6 KW
Purchase Price$3,741.00
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1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Marizee

Marizee

  • 3 reviews
  • Verified customer

Great service

published

Smart House Solar were fabulous. Kept us updated regularly on the installation of panels. Phoned when they said they would and installers arrived on time, great guys, very polite and cleaned everything up. Poor guys had a hard time with thunder, lightening and heavy rain, still got the job done.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Growatt
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Jay

JayNorth Queensland, QLD

strongly recommend

published

I had Solax inverter faild a month ago, and Pearl is trying to solve the problem. although we had bit of dramas, she tried really hard to solve the problem.

1 comment
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TU A

TU ASouth East Queensland, QLD

Great service...

published

Overall process was great!! This is all new to us, a bit of issue with wifi fix but was solved thanks to Michelle for keeping in touch to make sure it all worked out fine.... recommending Smarthouse to our friends..

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased ET
System Size6.6 KW
Purchase Price$3,075.00
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar
Aseef Khan

Aseef KhanSouth East Queensland, QLD

  • Verified customer

Professional Workmanship

published

Couldn't have asked for a better team to do my Solar panel installation works. Being a tradie myself I would personal recommend the professionalism shown by the whole team from ordering, logistics and seamless installation works. Happy customer!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased astronergy poly panels
System Size6.6 KW
Purchase Price$3,400.00
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

  • Verified customer

Great Service

published

Installed within a day, minimal impact on us, just needed someone at home. No issues with the company so far. Haven’t switch on the panels yet so can’t comment on the operation of the system.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Michael

MichaelSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

A well priced quality solar product

published

Process was slightly lengthy and installation took 8 weeks, but overall was a good experience. Home is generating clean energy now at maximum efficiency! Installation was clean and fast :) We are happy with our new system!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Mono block
System Size6.6 KW
See all answers
1 comment
Smart House Solar
Smart House Solar.Smart House Solar

Review collected in partnership with Smart House Solar

Great service

published

Very well informed of operations, panels installed correctly, the company did all requirements needed to complete works. Michelle supervisor handled your situation when dealing with AGL. Great service by all staff.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Smart House Solar
Smart House Solar.Smart House Solar
Page 1 of 9

Questions & Answers

Customer

Customerasked

How much staff do you have? What are your office hours?

No answers
Pieter

Pieterasked

Pieter Kruger, Project No.SHS 2029.
Our solar system was fitted last year In October and i signed the contract for a 24 panel system with a output of 24x275= 6.6kw. . The contract was checked by my accountant and he point it out to me that on my contract it states 20x275= 6.6kw ( my calculation 5.5kw). So i paid for 24 panels but on my roof there are only 20 panels.Need i say more, you should have a copy of the contract there. Regards Pieter Kruger

1 answer
Smart House Solar
Smart House Solar.Smart House Solar

Hello Pieter Kruger,

Thank you for bringing up your concern to our attention. Your concern had been forwarded to the management team, and as per the updates from you and the management team both, your query has been resolved to complete satisfaction within 24 hours. As it was a typo error, and your payment and order both were only for a 5.5kW system including 20 panels.

We apologize for the inconvenience that might have been caused to you because of typo error and misunderstanding.

Hoping to serve you again in the future.
Smart House Solar Team.

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