Worst company ever avoid at all cost
Incompetent staff, no clue about how to conduct business. 10 months in and I’m still waiting for my Novated Lease to transition from their former company called Selectus. Next stage is my lawyer.
The company tries to placate with apologies for their poor service but nothing ever changes
- Verified customer
Worst company out there for salary packaging
Emailed the company for my wife's salary packaging a month back. They responded on 4-Sep advising someone from sales team will contact me within 2 business days but they did not. I am not on hold for over 20 minutes with them on the call. They use [Term Removed] customer service agents and have very poorly designed website. From my wife's workplace, they were thinking of writing to the Minister of Health to investigate this company as they never had any issues with salary packaging when it was in house.
This company is to be avoided at all costs
I recently took out a novated lease through Smartsalary using Fleetplus as the car supplier. As everything was organised by Fleetplus, it went very well and there were no complaints. Then I decided to buy my mobile phone through Smartsalary and the trouble began. The took three payments off my salary and didn't process the refund. When eventually I got hold of them, they told me I was in arrears on my car novated lease and as such they couldn't refund me. I contacted Fleetplus (they said they would - guess what, they didn't) and got confirmatio...n my account was up to date. After chasing for 6 weeks, they don't even respond anymore and I'm $600 out of pocket. They really need to consider changing their name. They only have one thing to do (package salary) and they can't do that. Useless!
Objective review of using Smart Lease / Smart Salary for a car lease
I recently reviewed the option of proceeding with a novated lease but declined despite the small financial benefit. lack transparency in their business process and procedures which are not user friendly. The company fail to openly disclose their commissions and invested interests in the myriad of insurance packages they vigorously promote, many of which lack value for money and bloat your package. Their subtle manipulations in their modus operandi I deem somewhat unethical. Their organisational internal business processes are dysfunctional, al...ong with the ineptitude of their IT department to resolve computer glitches. A 2nd rate company with sub-optimal processes and leadership. The admin burden to manage the contract out ways the financial benefits. In my case - the juice is not worth the squeeze. Buyer beware. Based on my observations and experience, I would not recommend Smart Leasing for those in the market for a car lease.
Brayden was very responsive and helpful in setting up our novated lease. Everything was done electronically and the process was seamless. This is our third novated lease with Smart Salary and I cannot recommend them highly enough.
Wonderful helpful service
Amazing helpful customer service. Looking forward to my new car .
Ryan was super helpful and understating.
Always returned my calls and emails within this process .
Such a pleasure and friendly service
Problems too hard to deal with swept under the carpet :(
Totally frustrating and feeling left high and dry. I have an ongoing issue that no one appears interested in addressing. I feel like a pin ball being bounced around from the 'that's not my area', to, 'I'll see if a Supervisor can help you with that', to no response at all. No one appears to be able to explain what the figures actually mean and why the numbers don't add up. Very concerning as all I want to know is what the unexplained figures in my account actually represent. Surely that's not asking too much.
Outstanding online experince
I have recently had to claim multiple invoices due to an vehicle accident. The online claims process is easy to use and fantastically simple.
I had all my claims paid within 3 working days which is also fantastically quick!
Excellent customer service
Unlike many online/phone customer service experiences, Smartsalary actually provide you with the same consultant. The process from A - Z was explained concisely from the start, all questions were asked and Smartsalary are flexible enough to amend the Novated lease quote to your liking/budget.
Useful salary tool
Helpful staff. Accurate and consistent service. User friendly website. Prompt follow ups and notifications. Advices and suggestions are spot on. Straight forward conversations. Efficient call centre service chanelling. Easy to customise salary packaging options online.
Helpful, good value and knowledgeable
Rick, Jourdan and the team are awesome! Would not hesitate to take out another lease with them next time I am in the market to buy a new car. Hopefully, that won't be for a long time though ;)
Only because I can’t give them 1/2 a star
Non existent customer service. Calls not returned. Unhelpful staff. We did not choose to use this company it was foisted on us by our employers who wisely no longer use them. No perth contacts. Our previous leasing company was far more user friendly and Smart!
Best salary packaging system I have used
This was easy to set up, supported by excellent customer service and advice. The range of options to maximise my benefits is impressive and easy to understand.
I had a call from a very helpful member of staff to help me set up on the phone. We hit a small glitch and she went off and fixed it for me.
Very prompt and supportive staff
Team is fantastic and demonstrate One Team Concept. Very prompt responses and brings clarity of the different components of the leasing calculations. Fine tunes the product to suit your personal choice, circumstances and needs.
Extremely helpful and prompt service
At lease end I used the vehicle disposal program to sell my car. A worthwhile investment. I received great service and a great price for my car. The friendly staff made the transition between my old lease and new lease a stress free experience.
Questions & Answers
I was wondering what finance company is used when leasing a vehicle and what Is the interest rate ?
Hi Chris, Smartsalary use a panel of financier's in order to source the best deal on behalf of our customers. We use a fixed interest rate that varies month to month. I would recommend contacting our team on 1300 144 873 to discuss what you are looking for and to arrange a quote. We will be able to provide more information this way. Thank you kindly
Hi was wondering how long the turn around usually is to receiving the car. I got approved a few weeks back and the car was ordered last week.
Thank you for your message,
Please note this will depend on the dealership, availability and where your vehicle is being delivered from. I would recommend contacting your leasing consultant directly to confirm a delivery date.
The Smartsalary Team
I would like a Caltex fuel card please.
Could you please send through a private message with your account number, DOB and address for us to be able to access your account.
Thank you kindly.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.