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Smartsalary
4.2 from 251 reviews

Reviews

(168)
(37)
(7)
(2)
(37)
  • Transparency
    4.2 (114)
  • Customer Service
    4.2 (68)
  • Application Process
    4.1 (64)


A good start

published

The process so far has been easy informative and streamlined.
I am looking forward to continuing the process with smart salary.
For someone who came into this situation with an idea but no knowledge it is great that I still feel like i understand what is happening now.

Transparency
Customer Service
Application Process

Couldn't have been better!

published

A Smart salary staff called me on the exact decided time.
She gave me the information I required - no time pressure.
Doubled checked an answer to my questions
Asked me if I had any further questions
She has been helpful using a pleasant tone of voice.

Transparency
Customer Service

Edmond

EdmondSydney, NSW

Customer Service

published

The person who helped me over the phone (Alvin) was very professional, knew the answers to all my questions and was very patients with me during the call.
offered to help me with any other questions that I might have in the future

Transparency
Customer Service
Application Process
Rachael Weir

Rachael WeirSouth East Queensland, QLD

Waiting too Long

published

I have been waiting for 3 weeks for this car. I have a loan car which is costing me a fortune. If you are considering this please make sure you do it well in advance. Lack of communication is also a problem as I was never told about waiting on employers to sign etc. Also there is no direct contact with the one person when you call, so you have to go through all the motions again and again. I wouldn't do it again. Still waiting!

Transparency
Customer Service
Application Process
1 comment
Smartsalary
Madison S.Smartsalary

Angry and frustrated

Angry and frustratedWestern District, VIC

Do not salary sacrifice with them!!!

published

This company offer the least amount of information. They hate it when you ask questions! I was offered free window tinting & then they didn’t honour it because they refused to offer my local supplier the tender which meant I did their job for them. Then they started deductions just two weeks into my lease despite the contract saying otherwise. On top of this I recently added a device to my account and the payment came out of my account but they refused to reimburse it saying that my car account didn’t have enough funds in it so they would not reimburse the laptop payment. This was never explained to me prior and I always thought they were totally seperate from each other! What a joke! No transparency! Poor communication!

Transparency
Customer Service
Application Process
1 comment
Smartsalary
Madison S.Smartsalary

Simone Guinan

Simone GuinanGoulburn Valley, VIC

Fantastic. Excellent service, very prompt.

published

Very prompt and thorough.
Had to pick the car up on Wednesday, Sanjin and the team made that happen as we were 2 and 1/2 hours away and had taken the day off work.
Highly recommend and so pleased with the service.

Transparency
Customer Service
Application Process

liz

lizWestern Australia

good service

published

easy to deal with, always helpful, customer service officer always remained focused on providing the best advice for me. I have been a member for many years & had many dealings with this department.

Transparency
Customer Service
Application Process

Zenia

ZeniaSydney, NSW

Excellent

published

Very pleased with the customer service. Issues resolved immediately .Always get excellent help with online information .Have called up couple of times with forgotten passwords or balance inquiries and always put in right direction. Good job Smart salary!

Transparency
Customer Service
Application Process

Mojo

Mojo

  • 4 reviews

Terrible

published

Never get a lease on a car. They do not tell you all the hidden costs it does add up when it's taken out of your post tax pay. So if youre not on 80k or above it's not worth it.

1 comment
Smartsalary
Simon S.Smartsalary

'They' put the 'smart' in SmartSalary

published

(Thirty words?) 'They': the staff are always whip-smart and pleasant and friendly and have a sense of humour and I know if they say they'll do something, it'll be done.


The worst customer service - an enormous waste of money

published

- don’t pay entitlements which I was advised by their team would be paid
- money went missing from my account which took weeks to be sorted
- no communication unless I escalated situations with the complaints team

Transparency
Customer Service
Application Process
1 comment
Smartsalary
Simon S.Smartsalary

Great Fast Comminication

published

Smartsalary are professional and put your mind at ease, making it a smooth process from start to finish.
I'm happy to be using them and this product. Basically a win win.

Transparency
Customer Service
Application Process

A very easy process

published

An easy process to purchase your new car. Make sure you do your market research and know how far you drive and get additional quotes for insurance and if servicing comes free with your purchase to reduce the cost.

Transparency
Customer Service
Application Process

great service

published

Very friendly, quick and knowledgeable. My questions were answered in detail and promptly. I have been a long term customer now it gets better and better. I would highly recommend the ease of Salary packaging

Transparency
Customer Service
Application Process

Overseas possibilities made reality

published

Smart salary has enabled me to buget towards overseas holidays every year.It is amazing to have such a great opportunity.Staff are very helpful and professional.Smart salary your best choice made

Lindsay O

Lindsay OPerth, WA

A satisfactory exchange

published

I was advised that Smartsalary has recently had funds returned from my Super fund, funds had been returned stating that eligibility issues prevent acceptance. Unfortunately the amount returned was not specified. The issue were resolved with the super fund and now the funds returned needed to be repaid to the Super fund on 24/01/2020 with the payment due and then payment was to continue from then on. However, follow up was necessary as the advice received was insufficient to confirm the returned payment/s were being resent with the current payment to the super fund. This should not have been necessary, but overall I was satisfied with the level of service provided.

Transparency
Customer Service
Application Process

Renee

ReneeSydney, NSW

  • 2 reviews

I am always recommending Smart Salary to my colleagues when I can!

published

The savings you receive on an annual basis and the perks that go with it is without a doubt satisfying! Always happy with the service I receive when I contact the help desk.

Transparency
Customer Service
Application Process

Jaishankar R.

Jaishankar R.Greater Melbourne (Metropolitan), VIC

Very good.

published

The plan and mechanism were explained very well. The representative met me in the office and went over the details. He also facilitated communication with the car lease representative promptly.

Transparency
Customer Service
Application Process

RVM

RVMGreater Melbourne (Inner), VIC

Customer Experience

published

Exceptional customer service, my query was dealt with without any issues and communication was clear, and was dealt with very promptly. Keep up the good work SmartSalary. Have a good day

Transparency
Customer Service
Application Process

Outstanding service

published

Have had nothing but efficient and friendly service from the time of first contacting service. The team have been able to answer all my inquires and any doubts that I have had.

Transparency
Customer Service
Application Process

Page 1 of 13

Questions & Answers

jayakz1988

jayakz1988asked

Hi was wondering how long the turn around usually is to receiving the car. I got approved a few weeks back and the car was ordered last week.

2 answers
DGS
DGS

G'day jayakz1988, I used SS for a car parking space, not a vehicle..

Smartsalary
Madison S.Smartsalary

Hi there,

Thank you for your message,

Please note this will depend on the dealership, availability and where your vehicle is being delivered from. I would recommend contacting your leasing consultant directly to confirm a delivery date.

Kind Regards.
The Smartsalary Team


Peter Kearney

Peter Kearneyasked

I would like a Caltex fuel card please.

1 answer
Smartsalary
Madison S.Smartsalary

Hi Peter,

Could you please send through a private message with your account number, DOB and address for us to be able to access your account.

Thank you kindly.


Get an answer from our members and Smartsalary representatives

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