Fantastic Service in These Difficult Times
Wei and Melissa were very helpful and kept me updated right through the entire process. This is the first lease I have engaged in and at first this seemed very daunting, but with Wei and Melissa I felt at ease. I would recommend Smart Leasing to any colleagues.
Professional and friendly
Joanna was completely professional but friendly and approachable. She made the process easy to understand and was very knowledgeable about all the products, and was happy to clarify all questions.
Very happy to use again and to recommend to others.
- Verified customer
Fantastic Service with awesome staff
Penny was extremely helpful. I was impressed with how promptly the quote was received. The follow up calls were received with thanks. the forms are quick and easy with quick responses regarding the finance. I will utilise Smart leasing in the future. I will happily recommend the service to friends and family
Easiest on-boarding ever
So simple, so friendly, so quick - on board in minutes - all too easy. Didn't have to wait on the phone, was greeted with friendly courteous staff, and online set-up was a breeze. Sets the benchmark for service across all providers
Customer service is non-existent
I would not voluntarily use this company, their customer service is terrible. Phone calls and emails are never returned. I am currently in the process of leasing a vehicle and have no idea what is happening as no one keeps me up to date. Am so dissatisfied with this company.
Excellence of Service
Phone answered promptly.
My query related to mobile phone purchase and refund per salary sacrificing.
Customer Service Officer , Amy, from office in Australia, was excellent in answering my questions. Unlike Telstra with whom I have dealt recently who pushed a piece of information in front of my nose and tlold me to phone a service centre offshore or Pay a fee to get help .
What impressed me about Amy:
Excellent command of English language with appropriate tone in voice
Ability to answer my query without being passed on to ot...
Early days yet but so far it seems to be very beneficial!
Probably too early to write a comprehensive review! as I only joined yesterday my dealings with Smartsalary is very limited but the joining process has been very easy to navigate so far!
After several months (yes, months) of trying to settle a lease for a family vehicle, the sales rep has been absolutely ridiculous. No returned calls, always in a 'meeting', takes weeks to process the paperwork, denies ever geting the paperwork. Absolutely ridiculous to have to be on the phone and email (both myself and the dealership) trying to get this person to do their job. The sheer level of incompetence and professional disregard is enough for me to never go back to this again.
Never again in this lifetime.
This is perfect.
This salary package is very important to save money and to reduce tax. I want to suggest to everyone to fix the salary package. I am happy with it. It helps me a lot.
The reviewer stated that an incentive was offered for this review
Everyone in my organisation has had negative experiences with this company
I’ve been with this salary packaging provider for 3 years through my employer. There are some good things but mostly the bad outweighs the good - I’ve had much better salary packaging experiences elsewhere.
Customer service is really hit and miss - I’ve had some great interactions and some terrible ones - which to me means your experience is dependent on the person answering the call being competent themselves as opposed to the company having a focus on quality training or processes.
Their online portal is quite good compared to other provid...ers I’ve seen (like my partners). It’s very quick and easy to claim expenses through and you often get that money quickly. All of my complaints about this company relate to my novated lease with them. I’ve had several problems with them and when I complain to my colleagues they all report similar issues. We’ve asked our finance team to review whether we can go with another company.
Faultless, swift and reliable!
Great customer service! My customer representative was patient, gave quick responses and was easy to work with. Smart salary operate with integrity and give you freedom of choice, keeping you all the while informed which gives great peace of mind.
Questions & Answers
I was wondering what finance company is used when leasing a vehicle and what Is the interest rate ?
Hi Chris, Smartsalary use a panel of financier's in order to source the best deal on behalf of our customers. We use a fixed interest rate that varies month to month. I would recommend contacting our team on 1300 144 873 to discuss what you are looking for and to arrange a quote. We will be able to provide more information this way. Thank you kindly
Hi was wondering how long the turn around usually is to receiving the car. I got approved a few weeks back and the car was ordered last week.
Thank you for your message,
Please note this will depend on the dealership, availability and where your vehicle is being delivered from. I would recommend contacting your leasing consultant directly to confirm a delivery date.
The Smartsalary Team
I would like a Caltex fuel card please.
Could you please send through a private message with your account number, DOB and address for us to be able to access your account.
Thank you kindly.
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