Easiest thing I've ever done
Debbie came and spoke to us at work on Monday, I spoke with Caleb Tuesday and filled in the paperwork Tuesday afternoon, had approval Wednesday and test drove the car Thursday. Easiest people to deal with and what an amazing product. Thanks SmartSalary for the exceptional service
Staff started off ok.... until you asked sensible questions.....then silence.... 25k over priced.
I work for a Government department and enquired about a 100k Novated Lease. I questioned why the finance amount was 25k more over 5 years than a consumer loan, and whether I had made a error in my calculations. I was met with silence. I sent 2 follow up emails to the consultant with no reply. I sent that email chain to their corporate office asking for the courtesy of a reply. Nothing. With just taking into account the finance alone, not including fees or other charges, this was clearly a far more expensive option. And yes I took into conside...ration the GST savings, 'tax savings' and everything else they promote. If my calculations were right then I am very disappointed a government department would allow them to rip off their employees. If my calculations were wrong, then their customer service was terrible and it cost them a customer and a bad review. Productreview.com.au - happy to provide emails, this is far from a fake review.
Smart salary is the worst I would not ever use them again.
They give you the run around and even hang up on you.
Very poor service would never use them again.
With interest rates so low go to a bank and borrow the money. At least you don't have hassles every time your car goes in for repairs.
Changed salary packaging schedule
Very clear to understand, efficient, knbowledgable and was able to effect my requestSupport person at Smart Salary provided me with exact details and the process required to make the changes to my scheduled slary packaginga
Given good affordable quotes, we went ahead to lease a car. Fleetchoice was our direct contact and they had to work thru Smartsalary at the employer end. All smooth sailing to begin with. Found a great car set up all the contracts with Fleetchoice then repeated all the paperwork with Smartsalary. Loving the car we then started wondering why payments for it hadn't been processed from our salary. One month passes, Fleetchoice don't know why. 2 months pass, oh some paperwork didn't get signed. 3 months pass, we have no standing to contact Smartsa...lary directly as its all been arranged through Fleetchoice. 5 months pass before any payment is processed by Smartsalary and now we have to pay $100 EXTRA, a fortnight to cover this delay. What began as a great deal and a new car for us, is now a FINANCIAL BURDEN, that we can ill afford and cannot back out of. I could not recommend Smartsalary.
Straightforward & pleasant experience!
A pleasant & very helpful consultant who made leasing a new vehicle very easy. Quick turnaround from making an initial inquiry to being contacted by the car dealership to confirm my vehicle of choice. Highly recommended!
It was so easy to get my Smartsalary package started again after being away on sick leave for 11 months. All I had to do was call Smartsalary and they answered all my questions and sent me an email with my new package. Once I got the email, it was very simple to get into my personal information.
Customer Service was excellent!
I have leased a number of times before however this time setting up the novated lease was the quickest and simplest yet. The consultant was efficient and very responsive. Adjustments were made to quotes without fuss and the process was wrapped up in a matter of days.
A Financial trap!
I utilised SmartSalary for a novated vehicle lease whilst employed with the Goverment. I was left with a $4000 bill when our Department structure was changed through a Machinery of Government (MOG) change. No guidance or communication from SmartSalary. Just a very large bill because when you are involved in a MOG, even though you are doing exactly the same job, your employer has essentially changed, thereby breaking your novated lease. A very expensive lesson that could have been alleviated by SmartSalary, but alas, was not.
Thank you all who have provided “realistic reviews”: the Wilful incompetence!
I am trying to transfer my lease from my previous novated lease provider from a well oiled car company to smartsalary (mandated by my new employer) for the past two months and it has been worst than a ROLLERCOASTER ride! They sheer incompetence, dodgery, bull from more than 7 different people I have had the misfortune to deal with is just jawdropping!! Wow! Luckily my friend guided me to product review and you guys have saved me from the gullotine! Thank you thank you and good luck notsosmartsalary!
I got a novated lease which seemed easy at first. But as soon as i got a new job and transferred to another local health district still within NSW health it all went south. Everything wan cancelled, they even cancelled my insurance in the middle of the night leaving me to scramble to organised insurance in the morning before leaving for work. It was very difficult to get it transferred across. I was sent an overdue bill from St George for a bill of $1000, no communication from smart salary about paying anything. Its been 6 weeks and I still hav...en't got it transferred. Not good enough. Definitely wont be doing a novated lease again! All my annual/long service and entitlements were transferred across to my new job painlessly but this is a big headache. I've managed to sell and buy a new house during this time and this was so much easier that transferring my novated lease across. November 8th 2019 Update: False advertisement I totally regret this purchase through smartlease. Just a massive financial burden. The initial budget isn't enough to cover expenses, very disappointed in smartlease and have had a terrible experience.
Should have done it sooner!
The representative was knowledgeable and informative. The service was fast and efficient. The process was clearly explained and easy to follow. Completing documents was simple. Response times were fantastic. The experience was supportive and the transition was smooth.
Makes life just a little easier
Good features, easy to operate website, slight lag in response times. This may not suit everyone but is a necessity if you want to salary sacrifice with public sector employers. Ties in with SmartLease which is an excellent option for someone wanting a new vehicle but unable to fully finance/pay upfront.
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Questions & Answers
Hi was wondering how long the turn around usually is to receiving the car. I got approved a few weeks back and the car was ordered last week.
Thank you for your message,
Please note this will depend on the dealership, availability and where your vehicle is being delivered from. I would recommend contacting your leasing consultant directly to confirm a delivery date.
The Smartsalary Team
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