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Smartsalary
4.2 from 297 reviews

Reviews

4.2

297 reviews
5
(199)
4
(44)
3
(7)
2
(4)
1
(43)
  • Transparency
    4.2 (152)
  • Customer Service
    4.2 (108)
  • Application Process
    4.2 (103)
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Professional Approach

published

From start to finish the process was seamless with supportive and knowledgeable staff keeping you informed at every stage. Everything was completed online with no need to go into an office to sign documents.

Transparency
Customer Service
Application Process
Edward K.

Edward K.Illawarra, NSW

Great company

published

Couldn't ask for more from Smart Salary they listened to what we wanted and found the exact car for the right price. Justin is extremely helpful and took us right thru the application process. Wouldn't hesitate to recommend.

Transparency
Customer Service
Application Process
Trevor

TrevorSouth-Eastern Region, NSW

Fantastic Service in These Difficult Times

published

Wei and Melissa were very helpful and kept me updated right through the entire process. This is the first lease I have engaged in and at first this seemed very daunting, but with Wei and Melissa I felt at ease. I would recommend Smart Leasing to any colleagues.

Transparency
Customer Service
Application Process
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Vicki M.

Vicki M.The Mallee, VIC

Professional and friendly

published

Joanna was completely professional but friendly and approachable. She made the process easy to understand and was very knowledgeable about all the products, and was happy to clarify all questions.
Very happy to use again and to recommend to others.

Transparency
Customer Service
Application Process
Jodie Massey

Jodie MasseyIllawarra, NSW

  • Verified customer

Fantastic Service with awesome staff

published

Penny was extremely helpful. I was impressed with how promptly the quote was received. The follow up calls were received with thanks. the forms are quick and easy with quick responses regarding the finance. I will utilise Smart leasing in the future. I will happily recommend the service to friends and family

Transparency
Customer Service
Application Process

Easiest on-boarding ever

published

So simple, so friendly, so quick - on board in minutes - all too easy. Didn't have to wait on the phone, was greeted with friendly courteous staff, and online set-up was a breeze. Sets the benchmark for service across all providers

Transparency
Customer Service
Application Process
Bee Khoo

Bee KhooGreater Melbourne (Metropolitan), VIC

Claim submission

published

Friendly and good service provided. Easy to understand instruction given . Thanks for all the help an and advice given and was able to proceed with my claim submission without any problem.
.

Transparency
Customer Service
Application Process
chris

chrisGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Very helpful

published

My queries were answered clearly and made things easy to understand to achieve the outcome. I will recommend my feedback to my coworkers too. Thank you smart salary Assistant cheers

Transparency
Customer Service
Application Process

Customer service is non-existent

published

I would not voluntarily use this company, their customer service is terrible. Phone calls and emails are never returned. I am currently in the process of leasing a vehicle and have no idea what is happening as no one keeps me up to date. Am so dissatisfied with this company.

Transparency
Customer Service
Application Process
2 comments
Smartsalary
Lysandra S.Smartsalary
Smartsalary
Lysandra S.Smartsalary
Novated Leasing / Salary Packaging Services

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Redcoat

RedcoatKimberley, WA

  • 2 reviews

Great service

published

Loved the service from Tony and Simon who has assisted me so well. Very friendly and the advice superb would recommend. Easy process to follow, paperwork easy to understand Thanks Guys :)

Transparency
Customer Service
Application Process
Rita

RitaGreater Melbourne (Metropolitan), VIC

Excellence of Service

published
Customer Service
Application Process

Excellent Service

published

The staff I spoke to, coupled with the business process I used to achieve what I wanted was excellent. Staff were friendly and knew their product. The paper trail was easy to understand and painless.

Transparency
Customer Service
Application Process

Good service.

published

Good, efficient services. Able to contact and adjust things according to how you want to set up your salary packaging and benefits. Helpful. Kind. Quicker than they say they are ! Which is perfect for any company.

Transparency
Customer Service
Application Process

Salary Packaging

published

Great service so far, happy with the process. The application was quite easy to navigate, straight forward and the contact with my representative has been professional and helpful. Only submitted application today.

Transparency
Customer Service
Application Process
Matt

MattSydney

  • 2 reviews

Salary Packaging

published

Unfortunately not a smooth process in salary packaging with Smart Salary. Difficult to talk to someone with long wait times. A lack of communication when paperwork lapses. Need to improve customer service.

Transparency
Customer Service
Application Process
1 comment
Smartsalary
Lysandra S.Smartsalary
Novated Leasing / Salary Packaging Services

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Ray

RaySouth-Eastern Region, NSW

Early days yet but so far it seems to be very beneficial!

published

Probably too early to write a comprehensive review! as I only joined yesterday my dealings with Smartsalary is very limited but the joining process has been very easy to navigate so far!

Transparency
Customer Service
Application Process

Just don't

published

After several months (yes, months) of trying to settle a lease for a family vehicle, the sales rep has been absolutely ridiculous. No returned calls, always in a 'meeting', takes weeks to process the paperwork, denies ever geting the paperwork. Absolutely ridiculous to have to be on the phone and email (both myself and the dealership) trying to get this person to do their job. The sheer level of incompetence and professional disregard is enough for me to never go back to this again.
Never again in this lifetime.

Transparency
Customer Service
Application Process
1 comment
Smartsalary
Lysandra S.Smartsalary
Aarti K.

Aarti K.Sydney, NSW

This is perfect.

published

This salary package is very important to save money and to reduce tax. I want to suggest to everyone to fix the salary package. I am happy with it. It helps me a lot.

Transparency
Customer Service
Application Process

The reviewer stated that an incentive was offered for this review

Jane

JaneGreater Melbourne (Inner), VIC

Everyone in my organisation has had negative experiences with this company

published
Transparency
Customer Service
Application Process
1 comment
Smartsalary
Lysandra S.Smartsalary
danny s.

danny s.Greater Melbourne (Outer), VIC

Faultless, swift and reliable!

published

Great customer service! My customer representative was patient, gave quick responses and was easy to work with. Smart salary operate with integrity and give you freedom of choice, keeping you all the while informed which gives great peace of mind.

Transparency
Customer Service
Application Process
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Questions & Answers

Chris

Chrisasked

Hi,
I was wondering what finance company is used when leasing a vehicle and what Is the interest rate ?

2 answers
Smartsalary
Lysandra S.Smartsalary

Hi Chris, Smartsalary use a panel of financier's in order to source the best deal on behalf of our customers. We use a fixed interest rate that varies month to month. I would recommend contacting our team on 1300 144 873 to discuss what you are looking for and to arrange a quote. We will be able to provide more information this way. Thank you kindly

Edward K.
Edward K.

They don't want to tell you on a public forum because it's a disgraceful rate!

jayakz1988

jayakz1988asked

Hi was wondering how long the turn around usually is to receiving the car. I got approved a few weeks back and the car was ordered last week.

2 answers
DGS
DGS

G'day jayakz1988, I used SS for a car parking space, not a vehicle..

Smartsalary
Madison S.Smartsalary

Hi there,

Thank you for your message,

Please note this will depend on the dealership, availability and where your vehicle is being delivered from. I would recommend contacting your leasing consultant directly to confirm a delivery date.

Kind Regards.
The Smartsalary Team

Peter Kearney

Peter Kearneyasked

I would like a Caltex fuel card please.

1 answer
Smartsalary
Madison S.Smartsalary

Hi Peter,

Could you please send through a private message with your account number, DOB and address for us to be able to access your account.

Thank you kindly.

Get an answer from our members and Smartsalary representatives

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