A good start
The process so far has been easy informative and streamlined.
I am looking forward to continuing the process with smart salary.
For someone who came into this situation with an idea but no knowledge it is great that I still feel like i understand what is happening now.
Couldn't have been better!
A Smart salary staff called me on the exact decided time.
She gave me the information I required - no time pressure.
Doubled checked an answer to my questions
Asked me if I had any further questions
She has been helpful using a pleasant tone of voice.
The person who helped me over the phone (Alvin) was very professional, knew the answers to all my questions and was very patients with me during the call.
offered to help me with any other questions that I might have in the future
Waiting too Long
I have been waiting for 3 weeks for this car. I have a loan car which is costing me a fortune. If you are considering this please make sure you do it well in advance. Lack of communication is also a problem as I was never told about waiting on employers to sign etc. Also there is no direct contact with the one person when you call, so you have to go through all the motions again and again. I wouldn't do it again. Still waiting!
Do not salary sacrifice with them!!!
This company offer the least amount of information. They hate it when you ask questions! I was offered free window tinting & then they didn’t honour it because they refused to offer my local supplier the tender which meant I did their job for them. Then they started deductions just two weeks into my lease despite the contract saying otherwise. On top of this I recently added a device to my account and the payment came out of my account but they refused to reimburse it saying that my car account didn’t have enough funds in it so they would not reimburse the laptop payment. This was never explained to me prior and I always thought they were totally seperate from each other! What a joke! No transparency! Poor communication!
Fantastic. Excellent service, very prompt.
Very prompt and thorough.
Had to pick the car up on Wednesday, Sanjin and the team made that happen as we were 2 and 1/2 hours away and had taken the day off work.
Highly recommend and so pleased with the service.
Very pleased with the customer service. Issues resolved immediately .Always get excellent help with online information .Have called up couple of times with forgotten passwords or balance inquiries and always put in right direction. Good job Smart salary!
The worst customer service - an enormous waste of money
- don’t pay entitlements which I was advised by their team would be paid
- money went missing from my account which took weeks to be sorted
- no communication unless I escalated situations with the complaints team
A satisfactory exchange
I was advised that Smartsalary has recently had funds returned from my Super fund, funds had been returned stating that eligibility issues prevent acceptance. Unfortunately the amount returned was not specified. The issue were resolved with the super fund and now the funds returned needed to be repaid to the Super fund on 24/01/2020 with the payment due and then payment was to continue from then on. However, follow up was necessary as the advice received was insufficient to confirm the returned payment/s were being resent with the current payment to the super fund. This should not have been necessary, but overall I was satisfied with the level of service provided.
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Questions & Answers
Hi was wondering how long the turn around usually is to receiving the car. I got approved a few weeks back and the car was ordered last week.
Thank you for your message,
Please note this will depend on the dealership, availability and where your vehicle is being delivered from. I would recommend contacting your leasing consultant directly to confirm a delivery date.
The Smartsalary Team
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