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Smartsalary
3.7 from 446 reviews · View Statistics
See the Best Novated Leasing / Salary Packaging Services in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    3.5 (275)
  • Customer Service
    3.4 (240)
  • Application Process
    3.5 (224)
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Reimbursement

published

Way better novated leasing companies out there. Smart Salary make you build up an allowance before ever reimbursing you. The point of leasing is to be reimbursed as you are paying the lease and the costs that go with it. I have claimed for things months ago and still haven’t seen the reimbursement. Have complained with a poor response.

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CazzaC
CazzaCNorth-West & West coast, TAS
  • 2 reviews

Pay less tax!

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Just go somewhere else

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Smartsalary
Mark S.SmartsalarySend a private message
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Kate M
Kate M
  • 2 reviews

Choose another company for a lease

published

I’d recommend choosing another company for a car lease. Smart salary incorrectly billed me for a period of time when I changed employer and then wrote my car off after the Canberra hailstorms as it was one month outside the date for a new car. They have periodically called me every 12 months seeking funds for an ‘overdrawn’ account although when they wrote off the car and shut down my account I was assured it was all finalised and even refunded some money. They are hard to get through to and overall very inflexible.

  • Incentivised Review No
Smartsalary
Mark S.SmartsalarySend a private message
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Smart Salary

published

Phoned them with a query and they helped me a lot

  • Incentivised Review No
Smartsalary
Mark S.SmartsalarySend a private message

Thank you for your feedback, we appreciate it.

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Rata
RataSouth East Queensland, QLD

Happy customer

published

Very satisfied with the service 110% ,already recommended to friends

  • Incentivised Review No
Smartsalary
Mark S.SmartsalarySend a private message

Thank you Rata, we appreciate your feedback.

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Service
ServicePerth, WA

A disastrous 7 months

published
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Smartsalary
Mark S.SmartsalarySend a private message
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Emily
Emily
  • 4 reviews

Terrible service

published
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Smartsalary
Mark S.SmartsalarySend a private message
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Anders
AndersPerth, WA

Still waiting

published

Communication is poor and processing times are abysmal. Entered into a novated lease agreement for a car which I picked up at the beginning of June. Still waiting on fuel cards and everything else to be rolled into the one payment. All my costs are still coming out post-tax. Have contacted them seeking clarification on what the status of my account is, but long wait times and non-responses to emails makes this difficult.

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Smartsalary
Mark S.SmartsalarySend a private message
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Jeff Brookes
Jeff BrookesRichmond-Tweed, NSW
  • 2 reviews

My enquires were handled promptly and professionally

published

My desired outcome was achieved without any difficulty due to the diligence of the attending staff
I may have to change arrangements at a later date, I feel confident that this will be achieved similarly

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Matt P.
Matt P.
  • 2 reviews

Highly restricted. Outrageous fees. Poor service.

published

Cant pay at post office. No billpay. No recurring payments.And Its my money!!! Yearly and monthly fees. Extensive wait times for support. Wish our employer would go back to bendigo.

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Smartsalary
Mark S.SmartsalarySend a private message
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Great support for any issues with Superannuation deductions

published

I have been with Smartsalary for many years and any superannuation issues have been sorted out very efficiently and effectively. The staff involved have been very courteous, knowledgeable and helpful.

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Smartsalary
Mark S.SmartsalarySend a private message

Hi Peter. Thank you for your feedback, we appreciate it. We will pass it on to the team involved.

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Laura
LauraCanberra
  • 2 reviews
  • 1 like

Poor communication and customer service

published

I initially applied for an account in April and despite multiple emails (with no replies), online enquires (with no replies) and phone calls including being hung up on after being placed on hold and calling back to have the phone ring for upwards of 90 mins, I now have been told they’ve been trying to deduct pay from the wrong employer in another state. The only solution they could provide was make me go through the set up again and face another months delay in getting salary packaging set up.

Overall 4 months to set up what should have been a simple process. Use alternate providers if they’re available to you.

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Smartsalary
Madison S.SmartsalarySend a private message
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Tayjay
TayjaySouth East Queensland, QLD

Slow transaction

published

Transaction time from employer payday to being able to have funds available on the everyday card is ridiculous. Takes upwards of three days to have funds loaded. I have used many SP organisations over the years and this one is the worst. For the sake of you employees I would not recommend any employer to use them.

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Smartsalary
Madison S.SmartsalarySend a private message
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Happy customer
Happy customerRichmond-Tweed, NSW
  • 3 reviews
  • 1 like

Worst salary packaging service I have experienced

published

I have been salary packaging for many years and smart salary are the fourth company I have been involved with. If you need assistance and have to call the wait times over the phone are outrageous over an hour most calls, they rarely respond to emails. When I left my employer I have almost $3000 left I’m my account and after 3 months I am still waiting for the money to be refunded and every time I call I get a different response/excuse but money still never refunded. My advice is it’s not worth the small savings you make by packaging with them …avoid

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Smartsalary
Madison S.SmartsalarySend a private message

Hi. We are sorry for the difficulty you have had in resolving your issue. if you would kindly send through your account number, date of birth and, address we will have a manager look into it for you. Thank you for the feedback.

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Questions & Answers

Troy D.
Troy D.asked

Hi if I take out a Novated lease, can I choose to keep my own comprehensive insurer, thereby lowering my fortnightly payments?

1 answer
Smartsalary
Madison S.SmartsalarySend a private message
Haberfield Guy.
Haberfield Guy.asked

Hi, as you didn't reply to my email I'll ask here.
Why is it that when there is a small increase to the cost of car insurance of a few dollars you lot quietly DOUBLE your administration fee on top?

4 answers
Smartsalary
Madison S.SmartsalarySend a private message
Haberfield Guy.
Haberfield Guy.
Maria3939
Maria3939

Typical Smartsalary response they are hopeless!!!

Angela V
Angela Vasked

I am about to source quotes from Smart Salary, Fleetcare and NLC to lease a vehicle (the only lease companies my employer allows currently). Please tell me why I should choose Smart Salary over the others. Also, what is Smart Salary's interest rate pls. Regards and thanks, Angela

2 answers
Haberfield Guy.
Haberfield Guy.

I would avoid this outfit like the plague if I was you.

Angela V
Angela V

Interesting that they didn't even bother replying to my question... lol

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Extra Information

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