Smartsalary

Debbie came and spoke to us at work on Monday, I spoke with Caleb Tuesday and filled in the paperwork Tuesday afternoon, had approval Wednesday and test drove the car Thursday. Easiest people to deal with and what an amazing product. Thanks SmartSalary for the exceptional service

Your staff member was very attentive and contacted me at a time that suited me. I was given prior warning of what information was needed and the process on the phone was simple and efficient. Good quality customer service

Smart salary team is very nice. I could get help from the staff. They are all willing to assist me with my questions. I am satisfied with that. Thank you very much!

Staff were helpful and the process to set up and use the account was easy and reliable. My account information was readily accessible and information was updated in real time.

Smart salary is the worst I would not ever use them again.
They give you the run around and even hang up on you.
Very poor service would never use them again.
With interest rates so low go to a bank and borrow the money. At least you don't have hassles every time your car goes in for repairs.

Great response times, once initial research and quoting done new car in my garage within 5 days. Team I dealt with were great. Recommend the smartlease team and Smartsalary products

Very clear to understand, efficient, knbowledgable and was able to effect my requestSupport person at Smart Salary provided me with exact details and the process required to make the changes to my scheduled slary packaginga

A pleasant & very helpful consultant who made leasing a new vehicle very easy. Quick turnaround from making an initial inquiry to being contacted by the car dealership to confirm my vehicle of choice. Highly recommended!

It was so easy to get my Smartsalary package started again after being away on sick leave for 11 months. All I had to do was call Smartsalary and they answered all my questions and sent me an email with my new package. Once I got the email, it was very simple to get into my personal information.

I have leased a number of times before however this time setting up the novated lease was the quickest and simplest yet. The consultant was efficient and very responsive. Adjustments were made to quotes without fuss and the process was wrapped up in a matter of days.

The staff member processed my benefit application over the phone very efficiently and I received the benefit the next day straight away! They are super friendly and helpful. Amazing job

I got my novated lease done in less than 3 weeks. Every steps of the way is so easy and explains well, I am very happy with the result and highly recommend smartleasing.

I utilised SmartSalary for a novated vehicle lease whilst employed with the Goverment. I was left with a $4000 bill when our Department structure was changed through a Machinery of Government (MOG) change. No guidance or communication from SmartSalary. Just a very large bill because when you are involved in a MOG, even though you are doing exactly the same job, your employer has essentially changed, thereby breaking your novated lease. A very expensive lesson that could have been alleviated by SmartSalary, but alas, was not.

I am trying to transfer my lease from my previous novated lease provider from a well oiled car company to smartsalary (mandated by my new employer) for the past two months and it has been worst than a ROLLERCOASTER ride! They sheer incompetence, dodgery, bull from more than 7 different people I have had the misfortune to deal with is just jawdropping!! Wow! Luckily my friend guided me to product review and you guys have saved me from the gullotine! Thank you thank you and good luck notsosmartsalary!

Salary sacrifice from my salary to the end of the financial year June 2020. Officer was polite and clear, checked my calculations, and read clearly the statement I needed to understand.

The representative was knowledgeable and informative. The service was fast and efficient. The process was clearly explained and easy to follow. Completing documents was simple. Response times were fantastic. The experience was supportive and the transition was smooth.

Good features, easy to operate website, slight lag in response times. This may not suit everyone but is a necessity if you want to salary sacrifice with public sector employers. Ties in with SmartLease which is an excellent option for someone wanting a new vehicle but unable to fully finance/pay upfront.