Smartsalary

Way better novated leasing companies out there. Smart Salary make you build up an allowance before ever reimbursing you. The point of leasing is to be reimbursed as you are paying the lease and the costs that go with it. I have claimed for things months ago and still haven’t seen the reimbursement. Have complained with a poor response.

The best part was the reduction on the amount of tax I paid by using this service. I have just finished my first 5 year lease and have applied for a second round (with new car). It was always easy to use my account and make claims but on the negative side, nobody in my local area (rural NW Tas) would use them because they were so slow to pay so I had to pay upfront and claim costs back. I also sent through my registration details to be paid automatically (or so I thought) only to find that I was driving unregistered because it hadn't been done ...

Started an account with smart salary and was not informed that once you reach your cap, they will continue taking money out of your pay and keep it in there account, which can only benefit them as they continue charging you fees for this! It makes no sense to continue taking money from someone's pay, to do absolutely nothing with it! People don't have thousands deducted for fun, they actually need the money they work for. Stop deducting once people reach their cap! I called and cancelled my account due to this insanity, called back 2 weeks late...

I’d recommend choosing another company for a car lease. Smart salary incorrectly billed me for a period of time when I changed employer and then wrote my car off after the Canberra hailstorms as it was one month outside the date for a new car. They have periodically called me every 12 months seeking funds for an ‘overdrawn’ account although when they wrote off the car and shut down my account I was assured it was all finalised and even refunded some money. They are hard to get through to and overall very inflexible.

Phoned them with a query and they helped me a lot

Very satisfied with the service 110% ,already recommended to friends

On 14 December 2021 I signed a contract with Mercedes Benz Western Australia to purchase a EQA250. ( I was advised by the dealer that the estimated delivery date would be May/June 2022).
On 15 December 2021 I sent a Smart Salary staff member Nick an email with the copy of the contract. I did not receive any response to this email.
On 28 January 2022 I sent a reminder email. Again.. No response.
During FEB & March 2022 I made several calls enquiring about the progress of the finance/lease docs. I was told not to worry as we were a few months ...

I have encountered issues with my salary packaging card in the past where it sometimes declines despite having sufficient funds. Ringing customer service is an ordeal as there is an extensive list of prompts and I have often been cut off the line which is very frustrating. When I call I am always waiting a very long time and they will tell you an estimated wait time on the line that actually ends up being triple the time.
Most times when I have to contact smartsalary about an issue I have to keep following up with them as they dont follow thr...

Communication is poor and processing times are abysmal. Entered into a novated lease agreement for a car which I picked up at the beginning of June. Still waiting on fuel cards and everything else to be rolled into the one payment. All my costs are still coming out post-tax. Have contacted them seeking clarification on what the status of my account is, but long wait times and non-responses to emails makes this difficult.

My desired outcome was achieved without any difficulty due to the diligence of the attending staff
I may have to change arrangements at a later date, I feel confident that this will be achieved similarly

Cant pay at post office. No billpay. No recurring payments.And Its my money!!! Yearly and monthly fees. Extensive wait times for support. Wish our employer would go back to bendigo.

I have been with Smartsalary for many years and any superannuation issues have been sorted out very efficiently and effectively. The staff involved have been very courteous, knowledgeable and helpful.

I initially applied for an account in April and despite multiple emails (with no replies), online enquires (with no replies) and phone calls including being hung up on after being placed on hold and calling back to have the phone ring for upwards of 90 mins, I now have been told they’ve been trying to deduct pay from the wrong employer in another state. The only solution they could provide was make me go through the set up again and face another months delay in getting salary packaging set up.

Overall 4 months to set up what should have been a simple process. Use alternate providers if they’re available to you.

Transaction time from employer payday to being able to have funds available on the everyday card is ridiculous. Takes upwards of three days to have funds loaded. I have used many SP organisations over the years and this one is the worst. For the sake of you employees I would not recommend any employer to use them.

I have been salary packaging for many years and smart salary are the fourth company I have been involved with. If you need assistance and have to call the wait times over the phone are outrageous over an hour most calls, they rarely respond to emails. When I left my employer I have almost $3000 left I’m my account and after 3 months I am still waiting for the money to be refunded and every time I call I get a different response/excuse but money still never refunded. My advice is it’s not worth the small savings you make by packaging with them …avoid