Incompetent staff, no clue about how to conduct business. 10 months in and I’m still waiting for my Novated Lease to transition from their former company called Selectus. Next stage is my lawyer.
The company tries to placate with apologies for their poor service but nothing ever changes

Emailed the company for my wife's salary packaging a month back. They responded on 4-Sep advising someone from sales team will contact me within 2 business days but they did not. I am not on hold for over 20 minutes with them on the call. They use [Term Removed] customer service agents and have very poorly designed website. From my wife's workplace, they were thinking of writing to the Minister of Health to investigate this company as they never had any issues with salary packaging when it was in house.

Brayden was very responsive and helpful in setting up our novated lease. Everything was done electronically and the process was seamless. This is our third novated lease with Smart Salary and I cannot recommend them highly enough.

Awful customer service. You book an appointment and they don't call you. You send them emails and they never reply. Really frustrating I can't use Maxxia that they are more professional.

Amazing helpful customer service. Looking forward to my new car .
Ryan was super helpful and understating.
Always returned my calls and emails within this process .
Such a pleasure and friendly service

Totally frustrating and feeling left high and dry. I have an ongoing issue that no one appears interested in addressing. I feel like a pin ball being bounced around from the 'that's not my area', to, 'I'll see if a Supervisor can help you with that', to no response at all. No one appears to be able to explain what the figures actually mean and why the numbers don't add up. Very concerning as all I want to know is what the unexplained figures in my account actually represent. Surely that's not asking too much.

I have recently had to claim multiple invoices due to an vehicle accident. The online claims process is easy to use and fantastically simple.
I had all my claims paid within 3 working days which is also fantastically quick!

Unlike many online/phone customer service experiences, Smartsalary actually provide you with the same consultant. The process from A - Z was explained concisely from the start, all questions were asked and Smartsalary are flexible enough to amend the Novated lease quote to your liking/budget.

Helpful staff. Accurate and consistent service. User friendly website. Prompt follow ups and notifications. Advices and suggestions are spot on. Straight forward conversations. Efficient call centre service chanelling. Easy to customise salary packaging options online.

Rick, Jourdan and the team are awesome! Would not hesitate to take out another lease with them next time I am in the market to buy a new car. Hopefully, that won't be for a long time though ;)

CAm and the team were helpful
The web site application was difficult to use for me
The documents to upload would not proceed to to file size
Hope I get the car soon

Non existent customer service. Calls not returned. Unhelpful staff. We did not choose to use this company it was foisted on us by our employers who wisely no longer use them. No perth contacts. Our previous leasing company was far more user friendly and Smart!

Customer service was exceptional. Everything was explained in detail from start to finish and was easy to follow. Would highly recommend to anyone in the market for a novated lease.

So easy to apply, get approved, and move forward with my new car.
Awesome experience and would recommend to anyone.
Anyone thinking about getting a new car should definitely look at Novated Leasing.

This was easy to set up, supported by excellent customer service and advice. The range of options to maximise my benefits is impressive and easy to understand.
I had a call from a very helpful member of staff to help me set up on the phone. We hit a small glitch and she went off and fixed it for me.

Team is fantastic and demonstrate One Team Concept. Very prompt responses and brings clarity of the different components of the leasing calculations. Fine tunes the product to suit your personal choice, circumstances and needs.

At lease end I used the vehicle disposal program to sell my car. A worthwhile investment. I received great service and a great price for my car. The friendly staff made the transition between my old lease and new lease a stress free experience.

Helpful staff member and I was not on hold for long. The required information was promptly provided. Happy customer! I found the information on the website easy to navigate as well.