Smartsalary

Called to inquire about salary sacrificing my super. The lady I spoke to was so lovely and helpful. She was able to assist me and then fulfill my request of sacrificing some of my salary in less than five minutes. SO impressed with the service and would definitely recommend to friends.

Obtained quote on vehicle from smart salary. Consultant advised they charge 6% of purchase price for their "brokerage fee". I asked to see a document that breaks down their fees and charges and they have been avoiding me like the plague.

Surely such practices should be brought to the attention of the appropriate regulator.

Very happy with the service, warm and friendly consultant, very informative and professional. The process was made extremely straightforward and the information was easy to understand. Thank you very much!

Could not have asked for better customer service and follow through. The end to end process has been simple and a very user friendly experience. Thanks for all your help!!!

The staff member was understanding and provided professional support. There was a genuine concern displayed and willingness to solve the issue at hand. Have had business dealings over a number (10) years with good customer service.

The knowledge of the customer service consultant I spoke with was amazing, they were able to answer all of my questions and ensured I understood everything that they were speaking to.

Easy process, great communication listens to my needs provided options. Quick responses and stayed in regular contact. Step by step process was explained thoroughly and assistance was always there if needed

Don't do it to yourself!!

This has been a horrible experience with lack of customer service, misleading information with negative financial impacts for myself, no accountability and the only consistent thing throughout this process... was screwing me around and refusing to take any accountability or fix the issue.

Don't waste your time and money.

Go through Remserv or someone else who is actually competent.

Very good with information and made everything easy process all the way through, i just think maybe touch base with customers a little more as there was a slight gap of when i was i the know. Other then that great people and quick to sort any problem or question i had.

My first experience and not a good one. I was paid on the 26th May, still waiting for funds. Some payments and their admin fees have changed status from pending to paid but I still haven't received anything. The funds were garnished from my wage quick enough, I do regret signing up with smart salary, paying more tax is less effort than this. The first customer service officer was lovely the 2nd CSO was aggressive. All I wanted was assistance on where my wages and super contribution ended up and why it's taking so long.

I am very dismayed at lack of correspondence from This services I have emailed 5 times and phoned requested breakdown of costs charged with no response I was told they would get back to me on a phone call and that was in January 21 . I am no longer a customer yet I still get this for review . Unhappy

Worked well when I initiated the service and then I changed jobs 4 months later still trying to sort it out and got dumped literally by smart leasing service. All cards and services immediately ceased and left with no advice on how to proceed.

Honestly I would never recommend this to anyone

I signed up with Smart Salary in 2019 after having a loan with St George Finance for my Mazda CX-3 since 2017. In 2019 my car loan was ~$20,000 after putting down a 5k deposit. When I went across to Smart Salary they extended my loan for 2 years and also applied a pay-out figure of $6000 to the vehicle. At the time I owed $15,000 to St George for my remaining car loan. SmartSalary were still paying St George Finance directly for my car during this 3 year period I was with SmartSalary. This year I had to leave SmartSalary due to changing workpla...

I wish that you would give a lot more packaging money intake from our Salary. In other words can we put in more money than what we have already & also claim a bit more

Hassles over small and big things
Getting pin or cards sorted - no response for ages
Really poor communication
Sent an email saying they were (nearly) doubling my payment/docking my pay without consultation
Delayed responses to emails/ phone calls - being sent generic online 'forms' to fill out
No resolution to problems
Left owing money and didn't know until the bank called
Referred the matter to the Ombudsmen in the end
Went over to PAYABILITY - great staff and great service