Excellent service and saves money.
Great prompt attention.
Good knowledge about my needs.
Advice given was sound and reasonable.
Always attentive to our time schedule.
Should have gone with them years ago but never too late. Did not imagine how much We would save.
Prompt service and feedback, always updated on progress, and friendly, helpful staff. Only too happy to adjust quotes to suite your needs. Plus, got a discount off the purchase through smart salary!
Simple and easy
Have found the whole process form set up to finish very simple. Has been a great way to maximise the benefits available. Staff helpful on the phone and able to assist
This is my first time for doing smart salary hope it will give me positive result in coming days. Everything’s happening in life for coming good to us. Keahab Tiwari
Smart Salary have been great to deal with. Everyone in the team have been very helpful and if i have any questions, they have been quick and helpful in replying.
Would recommend them to anyone looking to lease a car.
I have always found the team helpful and supportive in all my dealings. They have suggested many ways to pay less tax whilst allowing me a higher standard of living.
Consistently good service given over a number of years!
I was salary sacrificing with Smartsalary over a number of years and never had any reason to complain since they delivered a consistently good service. All of my questions, whether asked via email or over the phone, were dealt with in a efficient professional manner. No negatives to think of at all.
Quick and very informative
All my questions were answered quickly and succinctly. I was unsure of the procedure and benefits of leasing through salary sacrifice but not any more. My decision has been made easier.
Easy and simple process, where Smartsalary listened to my needs and provided the perfect arrangement for me in a timely manner. Communication was very friendly, and not pushing extras that I wasn’t interested in.
Without doubt, the most incompetent organization ever used to handle my super. When I noticed that nearly 8 months of salary sacrifice was missing, no one could tell me where $6k of my money was sent. It took nearly 3 x months of continual proactive emails and phone calls to sort out. Never again.
Great service so far
I haven't received my final papers or car yet as I have just began the process of leasing I have found the experience easy and with the help of my consultant Nick I hope to be off and driving my new Mazda Genki soon
Life saving dollars
It’s tax free money you will save money in the long run and will have the money from smartsalary your wage anyway to use for your advantage. Bring on the savings.
Outstanding customer service
The Smartsalary consultant was very patient, knowledgeable and understanding. All of my queries were solved quickly and professionally. I am very pleased and happy after talking on the phone to the consultant who made everything easy and convenient for me. I definitely and highly recommend Smartsalary customer service team to all of my colleagues, friends and relatives.
Found Smartsalary Hhelpful and informative
Website easy to use and informative.
consultant on the phone very helpful and recommended independent advice, wasn't pushy when I declined numerous options. Follow up service thorough but not annoying.
Satisfied from Broome
Excellent customer service
Yesterday I once again have a very positive experience with SmartSalary. I had 2 issues which I needed help with and both were resolved very quickly. The customer service agent was very helpful and patient and waited while i logged into the website and talked me through how to upload the necessary documents. I have been with the company many years and continue to find them helpful and willing to go the extra mile
Very professional and easy
The consultant was very straight forward, professional, polite, clear and thorough and was simple to follow. I received email shortly after our conversation and everything that I need to know was outline in the email. It was a smooth process from the beginning.
Clear and concise from the initial point of contact through to application and set up of lease transfer. Emails followed up immediately with clear details regarding claims and costs during setup period
Thanks to my experience with smart salary and affiliated companies I will never enter into a salary sacrifice “deal” again.
Where do I begin...
The quoted amount ended up being more than DOUBLE even with my usual km’s/year, getting reimbursements for servicing was stressful and humiliating when I realised the reference number they gave me to use at the service centre was a phone number, they failed to set the lease up correctly sending my account straight into debit and giving them reason to charge me yet again, random amounts where deducted making it very hard to stay within my budget, sixteen phone calls just to ensure the vehicle was comprehensively insured with each member of staff passing the buck saying it’s not this department it that one.
When you ask for any financial information I was directed to the lender so in my opinion you better of dealing with the bank as it is far less stressful and you get a correct answer.
I needed advice on how to change my benefit payment from a Mortgage payment to a Credit card payment on line. Most helpful conversation so will proceed to change the details.
Focus on future
Wanted to salary sacrifice for my retirement very helpful and supportive advice and clear directions on how to set this up either on line or over phone in which we did
- ‹ Prev
- Next ›
Questions & Answers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.