Smartleasing

Getting my first car was supposed to be an exciting experience but communicating the the Smart Leasing team has been extremely difficult. I did a ton of research before deciding to go with a novated lease for my car. The first phone conversation I had was great but everything after that has been painful. Emails have been unanswered, phone calls also unanswered with no one calling me back. I’d then send back an email asking questions and what I’d like to change to my quotes and I would only receive a new quote with no acknowledgment of my questi...

A did my own detailed maths and believe Smart Salary offered a better deal on my vehicle purchase than if I just purchased it outright.
I found their staff to be very knowledgeable, prompt and courteous. Overall an excellent experience for me

Can’t even get a settlement sorted been waiting a week and they like we emailed them but what good a email so informal phone calls would be better no even worth a star so upset with them and [Name Removed] who doesn’t return calls
So follow up 1/7/22 I had to do [Name Removed] job and chase up and contact my hr office and other areas only to email him the documents to find he screwed off on holidays now I wait till Monday to who ever takes over my file then when I do get hold of some one that I can talk to its not allowed for me to get my hr t...

My experience was so smooth, straight forward with no stress. My representatives were very helpful and knowledgeable and very quick with communication. The communication from phone calls, to emails and even text messages, I was always up today on where the process was up too.

Instead of just receiving an email advising that you are changing the figures, a courtesy phone call first would reduce further phone calls. Not satisfied just to receive an email

Having a salary sacrifice car lease is easy with Smartleasing.
From the start in setting up the lease to now the continued support of running the lease. Things have been explained and made easy.
Keep up the great job.

I am looking to switch over my car and Ash and Vel was able to quickly organise a weekend test drive of a Mazda9. The valuation service was convenient - had it done on my driveway on the same weekend. Save me a heap of time and headaches!

Organising a lease can be overwhelming. Smartleasing made the whole process easy. Any time I required reimbursement or advice they were happy to help. I am really happy and can't wait to get my next car with them.

I was patiently helped to do what for others is probably easy. I really appreciated it.
Everything went very smoothly and anytime I needed advice it was readily available either online or over the phone.

The process of the lease was a simple one. Although I’d recommend having a full understanding of exactly what is wanted is important. There’s no salesperson that offers paint protection, car mats or a tow bar so make sure that you are specific about what you want.

Very helpful from start to finish. I had no clue what I was doing or how this worked but the lease team were very helpful and easy to chat to.

The preliminary process of the service/product information I was provided, the Quote, the credit check and The Tender went fabulously - My Vehicle Consultant went above and beyond, as I am an ADHD’er & ASD’er I find these sorts of processes overwhelming and confusing, however, the patience and support I was provided with by the consultant was greatly appreciated. So far my experience has been a positive one : )

It's a lot lower than it other states but higher on fees. But it's tax free so I can't complain. If you find anything with higher coverage and lower fees go for that. I'm Focusing on being factual and objective.

Leasing an $80,000 car through work (so no choice on leasing company) using Smartleasing. I purchased a whole arrangement of insurances, 5 in total, which I no longer needed. Emailed Smartleasing within the required time frames requesting a refund for these insurances. I received my car on August 20 and wrote to them the first time on August 25. It is now November 30 and I’m still awaiting a refund. I have rang them countless amounts of times, I’ve lost count of the amounts of emails, both polite and exasperated, and received ZERO response unti...

Very happy with everything. Friendly kind and helpful staff. Easy to get in contact with and provide easy to understand instructions. I’ve had a lease for over 5 years and I’m always happy with the service