Smartleasing

Excellent communication that helped me set up my novated lease easily. Very flexible and tailored to my needs. Very happy with the outcome so far. First time using this service.

I'm an existing customer, looking to start a new lease and I was contacted initially by the team via email ahead of the end of the lease and then contacted them back. The Smartlease team were responsive, without being pushy, and helped me to answer critical questions to assist me in making an informed decision. I haven't made a final decision yet on how to proceed, but I feel confident I'm getting good information from the SL team to assist me in this process.

My Customer service experience with the company is excellent from the time of my first enquiry to getting what I wanted. Smart leasing values their customers. Old and New customers.

New wheels fitted for the Honda. Able to access entertainment and pressing engagement whilst job progressed. Car left clean, new wheels on and ready to leave in the quoted timeframe.

I renewed my lease after the initial 3 years. Financially, my taxable income was reduced, the refund processing of claims is very easy and the knowledge that the running costs are all accounted for in advance is a big relief (no need to come up with $$$ for unexpected costs)

The renewal process has been seamless. I was kept informed of where we were up to and what was needed next.
Yes, this is a financial process and you are certainly required to do some work (as with any loan etc), but the Smartleasing team were professional and efficient.

Smartleasing have looked after me for a couple of years now and I am very happy with their service.

Very disappointed in the lack of communication. Trying to get a car through smart leasing is the worst. It's been a month and still I get the same, we will process your application oh wait we need more information. They swap my consultants without telling me, and it took me contacting them after a week to see where they are at and then another week later to be told they still haven't sent my application through to fiance and require even more information.

Everything was quoted and delivered on time, exactly what was said would happen did- great communication. Emails and text messages to keep me up to date on the progress. No extra costs involved, so no surprises.

Customer service second to none very professional service. Nothing was to hard the staff even gave more advice in how to use this service to benefit me and my family

Over 18 months, Smart Leasing were not able to do anything right.
Customer service was great during the sales though I felt I got "Lost in the system" as soon as I had signed that contract.
The car buying experience was horrible, customer service terrible, the fact for the over the first 12 months they couldn't even pay my car loan on time resulting in a negative impact on my credit file and for the financier to contact me directly to advise to constantly getting payments wrong and late fee's are piled up.
There broken promises and simple incompetence is embarrassing.
Along with the misleading financial information provided resulting in a substantial negative impact on myself also.

Don't do it to yourself.
Go with Remserv or someone else.

I have had 4 lease cars with another company.
My company changed lease companies to Smart Leasing.
It is easily the worst experience I have ever had!!
The service is atrocious.
This is based on my experience, that of another person with my company and a friend from a completely separate government department.
There appears to be a SYSTEMIC issue with their customer service department.
I was assured by the " manager" that after my continual frustration with attempts to have issues rectified there would be an investigation and I would be contacte...

Always helpful and polite.
No, no extra or unexpected costs have occurred during my loan
Affordable for me to manage. No time to shop around for a better deal. Happy with what i got and being able to Salary Sacrifice my Car payments.

Great Customer Service, knowledgeable staff, very easy website to use and claim expenses. Could note be easier to use for someone not tech saavy. I would recommend Bryce and his team.

I found that the customer service was excellent and assisted me in every step of the way. I would refer them onto anyone interested in taking on a lease. Thanks

I have good experience with smart leasing and all the paper work done very quick. I don't have any unexpected cost at all. The only problem i have is just try to contact them if i have question.

as above - strong speedy service, friendly, informative and helpful. The car I wanted was the last in Melbourne and your officer helped secure it amongst lots of other possible buyers