Definitely not smart. Don't waste your timeNot Smart. Slow.
It has been over 10 weeks and I am still waiting for a simple lease transfer to be processed. Initially, my application was delayed 27 days as I had sent the requested additional paperwork from my work email, and not my personal email. They did not match these two emails, despite the email topic containing my member and application numbers. So not 'smart'. After this was sorted, I was told it would be '2-3 days'. 15 days later, I emailed for an update. No response. I am now calling, and both times I have rung for an update was told it would be '2-3 days', over 19 days ago. Don't waste your time or give them your money
Been trying to transfer my lease updateAfter all this time I was advised the other day that all of my information was sitting with Admin. It hasn't even gone to my works payroll yet.
I've had to pay the financier directly. Part of my payments that have been made with the past leasing company included not only car payments, but fuel, insurance (I chose my own and was re-imbursed), rego, green slip. Rego is due next month. Even though I have paid all of this for the past year, if this is not acted upon, I have to come up with all of this myself. Extremely unfair and inconvenient when ... Read moremoney has been going towards all of these costs fortnight. I recieved an email three days ago with an acronym included. I wrote back to say I didn't understand the acronym. No one has gotten back to me to explain. I noticed that smart lease monitors these reviews. Perhaps their needs to be more action instead of monitoring. I have read on this site that some customers costs have increased quite dramatically under this company. If that happens to me I will be going straight to the media. Customers should have a choice of leasing companies they can choose from, not be forced to use one organisation for their leasing needs. Kylie g
Ballooning monthly chargesOriginal quote was for $672 per fortnight, nearly three years later it has ballooned to $1172 per fortnight! The original projection for expenses allowed $412 for servicing pa, actual cost $1,000. Tyres $781 per year, on replacement requested extra funds to cover costs. Vero Insurance ( they push you this way) was $1500 now $2160 pa, on making a claim advised a $650 excess!
Be very careful folks, before committing to this company. I have had previous novated leases with other providers and never had any issues or excessive price rises. Show details
Limited Fuel purchase choiceThis mob only allow the client limited fuel purchasing power from two of the most expensive outlets BP and SHELL or pay yourself anywhere else then submit a claim. You'd think they'd heard of Fleetcards which are accepted almost everywhere. Definetly need to change that in future.
Shocking turnaround time is unacceptable!A process that normally takes one or two weeks, not so smartleasing takes months. It's been a month, yet the never-ending process is running with an UNDEFINED TIMEFRAME. Still no news on when the car is coming. A lack of competition and a monopoly business model may explain the lethargy and lack of 'sense of urgency'. If you have other options, do not hesitate to use them. After two months, byd claims the vehicle has arrived but smartleasing has not settled, however smartleasing claims byd has not advised that the vehicle will arrive as scheduled - 20 February. While the blame game continues, email@example.com is not responding to my query on when the vehicle will be delivered.
Worst decision of my lifeStarting a new lease with Smart Leasing has been the worst decision, they can't get anything right and their customer service is the worst!
First off, I was quoted a price for my vehicle, since the start they have overcharged me by roughly $200 per fortnight. It's been 2 months and they still haven't sorted it out, including no refund for the overcharging.
Secondly, customer service, I don't know how many emails and calls with the assurance that it'll be sorted but still nothing, still being overcharged.
I wish I had never signed with them, they are completely hopeless at what is their bread and butter.
My advice is to stay away and either lease from another provider or direct from the vehicle manufacturer! Show details
Easy transitionI was recommended this company for my new car. I’m glad I chose smart salary very professional and gave 100% to my needs. Show details
Really poor service-wished I could choose RemservI have had 4 leases with Smartleasing and the last two this year have been dreadful. Significant problems and poor advice on both occasions.
This last time has resulted in a failed payment from them (or BoQ who are the financial company) to St George. If it wasn't for St. George's understanding and kindness would have negatively impacted my credit rating. To resolve this issue has caused considerable effort and time on my part and they really do not care.
I wished I could have gone with Remserv and do not recommend anyone to use Smartleasing
Great product and serviceI’ve had a car on a lease for the last five years, and the lease is about to expire. Smart Leasing have been very good about the next steps, whether to renew the lease or get another car. Nothing has been too much trouble, even in the busy lead up to Christmas. Thank you. Show details
Racketeers!This company is in kahoots with employers and granted exclusive status - therefore they are NOT interested in giving a good finance rate. Always check the interest rate - this company won't tell you theirs as it is really high. This amounts to - in my case [and I pushed hard for a good deal] an extra almost 3 thousand dollars annual difference with the other quote I was given, and this was not even the cheapest available. They were so arrogant they refused to budge even when my employer quizzed them on why they couldn't match the other quote th... Read moreey were provided. Still waiting for my 'explanatory' phone call. Of course I will never hear from them - they have a monopoly after all. Oh and they GRILLED me for finance BEFORE I was even OFFERED a lease - unbelievable - I had better treatment when applying for a home loan!
If I could give negative 0 stars I wouldThe customer service is non existent- terrible is an understatement.
Emails go unresponded and if you're lucky enough to get a response, they don't even answer the question.
Paper work is not actioned unless you call or email to follow things up.
I did most the work - found the vehicle, arranged the quote, was made to follow up forms with the dealership and paid the deposit.
I paid the deposit on the 13 of October and am still waiting for Smart Lease to finalise my paperwork.
6 weeks on a process that should have taken two.
I've been wi... Read more
Great car buying serviceThanks Ravi and Clarry for sourcing and negotiating for my new MG4. It was a bit painful in getting hold of one - I m glad to have Smartleasing do the haggling and follow up for me
Terrible customer service, find another leasing companyCustomer service is terrible. You're lucky to get 1 out of every 3-4 phone calls returned. Emails aren't responded to and the car dealership is even ignored.
You will need to constantly contact them and chase information if there are any delays.
Car pick up was scheduled 27 Oct and 1 week after the date and still no information about payment to the dealer or what is happening. I won't be using them again, definitely don't recommend and am looking for other options now to try and get this sorted so I don't lose my deposit I put down on the car.
Worst novated lease company i've ever dealt withThird novated leasing company I've used and easily the worst. Stay far away Show details
Life in the Fast LaneSuper easy process. No stress involved. Each team member I have spoken with throughout my time with Smartleasing has been polite, professional and knowledgeable. Show details
Questions & Answers
How to make claim for smartleasing
Could you please employ more people to answer the phone? Every time bar one have I been told that you are "currently experiencing longer than expected wait times" which often exceeds 30 minutes. Your website does not give the information I require and my time is just as valuable as yours.
Yes salary sacrifice and tax deduction sound great! But have you compared it to the cost of taking a loan from the bank? Smart leasing charges a much higher interest rate compared to other car loans. Depending on the car you purchase, you might end up paying more for the car. I just did my calculation. For the car I want to get, I would end up paying almost 5000 dollars more via smart leasing than going through a bank car loan over five 5 years! Their quote is deceiving as it only tells you how much tax you would save if you pay the amount you pay them, but does not compare to the amount you would pay by taking a bank loan. So make sure you do your math before you sign up!
Also, quite a few of my colleagues concluded the same. It's not worth it. Maybe because my office doesn't deduct the entire amount of the car and running cost, but only a partial one. Still do your math before signing up!
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