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Smartleasing
4.5 from 161 reviews

Reviews

(120)
(24)
(2)
(6)
(9)
  • Transparency
    4.5 (87)
  • Customer Service
    4.6 (133)
  • Loan TypeFixed Rate (28) · Variable Rate (5) · Line of Credit (4) · Split (1)
  • Application Process
    4.5 (117)
  • Timeliness
    4.5 (112)
  • Loan Term4.464 years (56)

Ease of use

published

To date I've been well supported by the team at Smart Leasing. No question seems to hard to handle. Easy to understand account software. We'll continue to use smart Leasing for our next vehicle coming up in September

Customer Service
Loan TypeFixed Rate
Graeme

GraemeWestern District, VIC

Good Service

published

leasing a car through smartleasing is one of the easiest things I have done. I will definitely recommend smartleasing and would not hesitate to lease again. I highly recommend Smartleasing to colleagues and friends.

Transparency
Customer Service
Application Process
Timeliness
See all answers

Great service, easy process

published

leasing a car through smartleasing is one of the easiest things I have done. The service was excellent and no question was too difficult. Any queries I had were promptly answered and the process was easy. Within three weeks of going ahead with my lease, I was driving my new car. I will definitely recommend smartleasing and would not hesitate to lease again.

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Excellent service

published

So far it has been excellent from day 1. Great support and service and well as follow up. Good with helping and answering my questions then provided satisfactory answers and Solutions.

Transparency
Customer Service

The reviewer stated that an incentive was offered for this review

Brett

BrettSydney Surrounds, NSW

Very thorough

published

I have used Smartleasing for 2 vehicles now. The conveniences and support has been second to none. The support for our leases have been quick and professional. Terrific and prompt management. Questions are always answered very quickly by highly knowledgeable representatives. I highly recommend Smartleasing to colleagues and friends.

Transparency
Customer Service
Application Process
Timeliness
Loan Start DateDecember 2017
Car ModelToyota Fortuner GUN156R Crusade
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Jr. C.

Jr. C.Victoria

Such Ease

published

I have been with SmartLeasing for 4 1/2 years now and have not had any issues prior to or after beginning my lease.
The service has always been efficient and transparent with service people seeming genuinely interested in helping.
I have had to deal with servicing, new tyres, insurance and general maintainance. At no time have I felt unsupported when I needed assistance.

Thank you and well done, I will be leasing through this company again.

Transparency
Customer Service
Application Process
Timeliness
Loan Start DateNovember 2015
Car ModelMitsubishi Triton MN (2009-2014)
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Smart leasing helped me get my first new car!

published

I have been very satisfied with customer service and follow- up and support from staff. I have had no trouble getting answers to any questions I have had and using the website to make claims is user friendly.

Customer Service
Application Process
Timeliness
Car ModelToyota RAV 4
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MRS S.

MRS S.South East Queensland, QLD

Professional

published

Customer service friendly and very helpful. Quite quick with all their responses regarding my lease.
They notified me in plenty of time with any increases to my lease.
The rate is on par if not better than other options.

Transparency
Customer Service
Application Process
Timeliness
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Callum

CallumGreater Melbourne (Outer), VIC

Convenient and absolutely worth while

published

I am now on my third vehicle with Smartleasing over a period of nearly 15 years. The team of professional Smartleasing representatives has made the process exceptionally easy and each lease has been tailored to my specific needs. They have helped me through the disposal of the old vehicles and purchase of the new, and each time they led me through the process, their help, knowledge and communications ensured I knew what to expect and I got exactly what I wanted with all the additional add-on accessories to the new vehicle. A great product supported by a great team.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateMay 2019
Car ModelMitsubishi Pajero Sport QE Exceed (7 Seats)
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Zoe

ZoePerth

  • 2 reviews

Wow! What an incredible journey so far!

published

Couldn't be happier with the experience, couldn't be happier with the car. Everything was so effortless, and the savings huge. With vehicle disposal, our old car sold for just over $2000 more than a local dealer offered us, our Smartleasing consultant went above and beyond for us, our new car was delivered quickly and conveniently. Thank you so much!

Transparency
Customer Service
Application Process
Timeliness
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Martins

MartinsSydney, NSW

This is great. Can't live without it

published

Smartleasing representative gave me a warm, friendly, and excellent service. Buying a car is an emotional moment, but Smartleasing representative assisted me by relating to my needs. I did not experience extra cost and I am satisfied with the rate I received for this loan.

Transparency
Customer Service
Application Process
Timeliness
Loan Start DateFebruary 2020
Car ModelIsuzu MU-X
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Andrew

AndrewVictoria

  • 2 reviews

Beware, beware, beware

published

You have to hand it to a company which, in the midst of the worst car sales in recent years, have actually managed to find a way to increase the value of your car! Changing employers after 12 months to a company that doesn't have salary sacrifice led to the stunning discovery my $25K car had miraculously increased in value 50 per cent to $37K! And this after Holden had announced a shut down and every other recent Holden in the country had somehow gone down in value! Ask these people lots of questions before signing up if your employment may change.

Transparency
Customer Service
Application Process
Timeliness
Loan Start DateMay 2019
Car ModelHolden Astra BK (Hatchback)
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Ben

BenPerth, WA

  • 13 reviews

Bad communication

published
Customer Service
Application Process
Car ModelMazda CX-5 KF Akera AWD, 2.5L Turbo Petrol
3 comments
Smartleasing
Lysandra S.Smartleasing
Ben
Ben

Hi Lysandra
Since posting, I’ve had settlement. The dealership has been in touch.
Cheers

Smartleasing
Lysandra S.Smartleasing

Hi Ben, I am glad that this has been resolved. I hope going forward your experience with Smartleasing improves. Should you have any issues, please do not hesitate to contact our complaints department at complaints@smarleasing.com.au. Thank you kindly

Brig

BrigSouth Australia

  • 4 reviews

Simple

published

Such friendly, fast, reliable service, no long waits on the phone.
The website is super user friendly and the app is so simple to navigate.
Can’t recommend these guys enough.

Transparency
Customer Service
Application Process
Timeliness
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Kevin

KevinGreater Melbourne (Metropolitan), VIC

Another satisfied customer

published

James Taylor-Craig was amazing. He expedited my application allowing me to get into my new car in only a couple of days. Very professional to deal with, he replied to all the questions I had and responded to every phone call and email.

Transparency
Customer Service
Application Process
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Easy, Flexible and Helpful

published

They took care of the process for me, flexibility in sourcing my own vehicle if necessary and gave me full price breakdowns of everything. Anne-Marie the leasing agent was awesome.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Car ModelMazda CX-5 KF GT
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Easy and Simple

published

Once I had decided what car I wanted the operator who was my case officer had everything in place. The paperwork was simple and easy to understand, I kept calling them each step of the way and they responded quickly and professionally. I would recommend them evertimey

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers
Dale

DaleSouth East Queensland, QLD

  • 2 reviews

High Fees and Poor Communication

published
Transparency
Customer Service
Application Process
Timeliness
See all answers
3 comments
Smartleasing
Lysandra S.Smartleasing
Dale
Dale
Smartleasing
Lysandra S.Smartleasing

Hi Dale, thank you for feedback. We have passed this onto our management team. Our management have certainly considered the high call volumes and are already in the process of re-hiring and training. Thank you kindly.

Mick

MickSouth-Eastern Region, NSW

  • 2 reviews

Excellent communication, very organised and knowledgeable. Makes the start up and ongoing process easy and stress free

published

When we wanted to start leasing we already had a car in mind but it wasn’t new. Smartleasing organised everything to make sure we got the lease as well as the arrangements with payroll. Made the whole process simple

Transparency
Customer Service
Application Process
Timeliness
See all answers

Advice when needed.

published

I asked a question regarding the way to access the funds in my account, The operator directed me straight to the person in charge and the whole process only took about 5 minutes.

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Questions & Answers

Laura L.

Laura L.asked

Has anyone found their lease package included 6 extra insurance products and services that were not fully disclosed? You would discover that the principal finance amount is around $6-7k more than the actual cost of the car. The principal financed amount is found deep in page 3 of the Lease Quote within the Terms and Conditions, and you may find it is more than you recall the car costing. If so, I'd be interested to hear about your experience. I have realised it has happened to our two current leases, 1 and 2 years old, but if you call now for a quote now (post Royal Commission?) that the same products are disclosed.

No answers

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