The customer service with Smartlease has always been 1st rate with everything done in a timely manner and always able to address or answer any concerns with minimal fuss. The online website is easy to navigate and find all the relevant information.

Whilst the phone representatives are friendly over the phone, the service has been terrible. First, the representative forgot to process the application. Second, the representative didn't explain any of the extras but just processed them. Third, the representative entered my address incorrectly, which meant there were delays in the fuel cards being delivered. I hope my experience was just a one-off, but it has been slightly annoying, therefore, I write this review.

Great customer service & prompt reply to queries. Very clear & straightforward process but allow more time for settlement, as this was longer than banks.
Nil extra costs or surprises.
Loan rate also fine. Competitive w competition in the market.

Ash was very helpful and supplied all information to assist with my case and approval was quick
I was disappointed in the early pay out penalties which is a consideration as to why I chose not to proceed

Every time I have called the 1300 number I have been greeted by a friendly member of staff who is only too happy to assist. A Pleasure to deal with.

Great customer service. I called a few times during my loan and was always more than satisfied with the help I got.
I found the flexibility very helpful too. I needed to increase my yearly kms and found the process very easy.

Smartleasing offers a comprehensive no-fuss service for the purchase and salary packaging of my new car. While the products offered are not the most cost-effective options on the market with, high-interest rate from St George Bank and higher insurance from Vero, Smartleasing does allow for flexibility for me to source my own. The staff are very helpful and always clear and patient when answering questions.

Smartleasing have been wonderful with their customer service. The only reason why I didn't give them 5 stars is because they need to be a bit more transparent with their additional costs such as lease protection insurance and other similar costs.

I have held a novated lease with Smartleasing for three years now. From the initial application until now I haven't had any issues with the company and any queries I've had with the policy have been answered by friendly staff. I chose to obtain my own insurance and roadside assist (better value for money) and this was easily accommodated.

Very happy with fast efficient, very friendly and professional service
Always ready to help find best possible solution with very helpful staff.
Everything fully explained and all costs clearly presented and the whole process was a breeze

My enquiry was well handled and everything reported through their system which keeps you informed about the process. All documents have been provided electronically easing the process to fill and sign the forms. They take care about everything for you.

My inquiry was handled quickly and directly. Thank you for your great service over the years. I didn't experience any hidden costs. I was satisfied with my leasing arrangements, over my two leases.

Sent an email enquiring about a novated lease with a contact number and email, didn't hear back for over a week and then get an email stating someone will contact me in 3 business day's... No contact for another week. Get txt msg today saying they could not contact me no missed calls at all and call them back and the number is blank. Msg signed off with three different names and clearly a proforma not filled in. If they can't get simple initial contact right not a chance in going further.

My enquiry was handled exceptionally well by Chris and very happy with the service. Follow up emails to support the enquiry and changes that were made came through soon after.

From the moment I enquired about salary sacrificing a car smart leasing made it so easy. Initially i thought it was going to be a tedious task but smart leasing made it so easy.

Smart salary has been very helpful. It is great that you can pretty much choose any car you want. I've been really happy with our Subaru Outback. It's a good deal with fuel and running costs included.

My consultant was clam, relaxed and very easy to speak with. He eased my anxiety regarding refinancing/releasing and offered me a number of options, when it becomes time to do so. He spoke honestly about the benefits of programs run by the company and where I could view further information. My consultant was very patient and extremely knowledgeable. I have been very satisfied with the quality of the service I have received.

I spoke to a customer service officer requesting an estimate of ceasing my lease early, he was polite and knowledgeable. I have had no unexpected extra cost of issues but I am interested to know why this company only has the Big (Shell, BP & Caltex) fuel company cards and no independent fuel company cards? On frequent occasions the fuel cost at an Independent is between 10-20c cheaper than the big fuel companies. I can not fault my satisfaction with Smartleasing.

Firstly I would have to commend the incredibly friendly and helpful staff, they are very knowledgeable and guided me through everything smoothly. Being very new to all this and initially very hesitant, I was reassured time and time again, how easy it would be once I got used to the process and how it all works and so far everything has run smoothly and I am already saving money, which was the whole point of this to start with, so it’s a win for me. I would 100% tell all my friends to jump on this, the only downside, is I wish I had done it sooner.