Wish I could give them 0/5
I emailed Trevor several times without reply and then sentan email stating he did not reply because he did not know who i was.
Well that is correct, why would you know me? I would have been a new customer.
So glad I did not purchase anything from them.
Found a crack in our smartstone bench 5 years after installation. We are always careful with the bench top and never put anything hot on it nor do we sit or put any force on it. Somehow this crack occurred coming from where it was joined. Got the installer and someone from Smartstone to come out and have a look. Smartstone informing us that we must of done something wrong for this to occur and that they don’t warrant cracks in the stone. Then what do they warrant? How do I know it’s not a manufacturing fault in the stone? Clearly after the ston...e has left their warehouse they take no responsibility for it. After several emails and arguments between smartstone and the installer they finally decided to replace the stone. It is defiantly not worth the hassle, use another company and read their reviews. We still haven’t had the bench replaced, still waiting.
Don't even think about it
Worst purchase made in our new home. PLACING (not DROPPING) my car keys on the bench - chips. PLACING (NOT DROPPING) a dinner plate on the bench - chip.
Smartstone say "fair wear and tear" and I must be dropping pots and pans.
Sent me a letter explaining force and impact - I am an engineer and their explanation was wrong - just smoke and mirrors.
I had a Silestone bench fro 8+ years - not a chip out of it.
12 months in - replacing the bench top it is that bad. Chips and flecks out of the bench top - even in areas where there is no everyday use.
Worst decision made!!
We recently finished building a house and decided to use Smartstone in the kitchen and all of the bathrooms. We were told on numerous occasions that the stone is non porous and durable. This is not true!!! Absolutely everything leaves a mark on the stone. It marks very easily and is very hard to clean. I have used this stone as a backsplash and even the steam from the cooking process stains it. I have noticed that water marks left from the bottom of plates and mugs also stains it. I once put a plastic bag on my island and realized soon after th...at some of the colour has transferred from the bag to the stone and it was impossible to get out. Food stains are the worst and when you try to clean those off, you are left with discolored patches. I hate cooking now as I'm constantly worried about stains. We have had the stone for only a few months and it looks terrible!!!! This is not a practical stone to use at all!!! If it wasn’t so expensive I would definitely replace it within a heartbeat.
Would never get it again
We had Smartstone benched put in our kitchen when we built 4 and half years ago. The bench has quite a big crack in it now. So someone from Smartstone came out looked at it and told us that it was heat put directly on the surface that had caused it. I did tell her i used my electric frypan on it 3 times and she straight away said that was the cause. However on there site it says that heat put directly on the surface would make it crack the electric frypan is about 2ins of the bench itself so not directly on it. Had i have known this i would nev...er have put it in. There customer service when she came out was not good all she could do was say that it was't there fault and get it replaced by our insurance. I would never tell anyone this product is good.
I loathe it
Moved into a house with Smartstone and read all these reviews on how tough it was... Ha! I spilt some curry dishing up, immediately reached for the cloth and wiped it off. Too late! Couldn't get the stain out. It is so soooo delicate regarding etching and staining that I now put a plastic tablecloth on top when preparing anything but even with that I am still stressed. I have stopped cooking as much as I am so afraid of using it because apparently it's very expensive to repair and requires repolishing to remove etching. When using citrus I do s...o on my kitchen table rather than risk the Smartstone etching. I am too paranoid to even put a vase of fowers on it in case pollen or petals drop and stain. I love juicing but no longer juice as I am too worried it will spill, or splash. Talking to a friend about it and he just bought a house with Smartstone installed. He told me he left a metal coffee container on the benchtop near his sink and water splashed from the sink around the container and he now has a round rust circle he can't remove. I found Smartstone to be 'not fit for purpose'. I loathe it and I am tired of being anxious using it. if you love to cook and or have a carefree household you will find it ruined very quickly. But, if you like to live with the blinds pulled down (direct sunlight will damage it too), you eat out all the time and don't have a carefree household then it 'might' fit your purpose. It does look good if you are after a show home.
Stay away from this company
We had Smartstone benchtops installed throughout the house by our builder. Since day one the stone gets stained very easy. I rented several places before which had quartz benchtops and staining was never an issue. Smartstone won't admit they have a faulty product. Don't make the same mistake I did.
Be very careful with this product!!
Be very careful with this product!! They say that the quartz surface is non-porous and designed to offer high performance with low maintenance….our experience has been quite the opposite. We recently installed the Milan Petra Grigio benchtops in our bathrooms and kitchen and have been very disappointed with the outcome. Wet containers left on the benchtop leave marks that don’t just wipe off and even worse, we have had permanent bleaching around the tap handles in our bathrooms. Smartstone maintain the this has been caused by bleach being left ...on the surface and refuse to accept any responsibility BUT we have never used bleach to clean the surfaces in the bathroom…..soapy water and metho only. Further, even if we had used bleach during cleaning, it would not be left to puddle on the surface and it would be wiped at the time that the bathroom is cleaned. So beware, the surface is not non-porous nor is it high performing and it appears that water and/or cleaning products can damage this surface. We had granite benchtops in our last house and in 15 years never had a problem. We were disappointed with Smartstone’s response to the defects and would never use this product ever again.
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