Smartstone

Never install the Smartstone. Worst product ever especially with customer service and response. We give it a rating of Zero! It had left a terrible mark on the splash back and stains easily. They sent someone out to have a look but never responded back to us even when we enquired about the outcome. Utterly disappointed.

This bench top is marketed as being strong and resistant to chipping. After careful use over the last year, we have two chips on the edge of our bench. This didn’t occur with our older benches . I wish I had read the warranty as this company doesn’t warrant against chipping. The bench looks great , is easy to clean and performs well in other… Read more

areas…. But it’s not really fit for purpose due to its propensity to chip so easily. Don’t believe the marketing about durability, it’s simply not true.

Couldn’t be happier with the outcome of our new kitchen benchtop using the sintered porcelain range. We had originally selected a ‘zero silica’ stone from another company, however our warranty didn’t cover discolouration from sunlight through our windows. The sintered smartstone range is fully UV stable and I can also put my hot pot directly onto… Read more

it - so it was a no brainer. The colour range was also amazing and we selected the Bellini bianco. Highly recommend if you’re unsure of the new engineered stone products in the market.

Fantastic product, I have it installed in my kitchen and BBQ outdoor area. It doesn't stain and we cook with a lot of sauces and spices. I love being able to put my hot pans directly on the stone without any issues. The biggest plus is that with small children that love to colour and paint on our kitchen island is that any marks just come off with soap and water. My only regret is not using this product sooner.

We got Calacatta Oro installed in our new kitchen & we love it!! It looks amazing, the surface feels smooth & I love how red wine wipes off without staining. I’m very impressed, thank you.

Terrible - Avoid SmartStone and ensure your kitchen installer is not using them – Benchtop cracked shortly after installation. Been chasing kitchen installer, benchtop installer and stone supplier and getting nowhere. Now submitted claim to the NSW Civil and Admin Tribunal. Advise not to install SmartStone benchtops and ensure that your kitchen installer is NOT using them either. Go to the SmartStone website and read their… Read more

warranty clause - it covers nothing! It is a stone benchtop and should withstand reasonable use, given what it is manufactured and marketed for. The warranty is useless so you have no claim at all - even for the most basic use and with the best care. Given the reviews below and our experience, it is likely your Smartstone benchtop will not survive a short period with even basic expected use and they will not cover anything when it cracks, chips and stains. Check your warranties -too - most kitchen installers will never include benchtops in their warranties - especially if you select SmartStone. Stay clear!

Unprofessional, dodgy operators – I specced smartstone for a kitchen renovation. Prepaid 50% months ago. A week before kitchen install they tell me that the bench stone I put down a deposit for has been discontinued and they will not be supplying it. I don't understand how when you pay a deposit, this doesn't secure stock. Or how people can so brashley do things without regard to… Read more

others. Turns out I'm not the only one. This week they've pulled entire stocklines out of production and left hundreds of customers in the lurch. They'll say it's the upcoming silica ban, but every other supplier is still supplying in line with government regulations and looking after customers during this transition. This was avoidable. Simply a corporate decision made on a whim without consideration of the impact on others.

Don't go near it! – We did our renovations 2 years ago and chose Smartstone 'Santorini' for our kitchen island/backsplash and around the sink area. Initially looked amazing, but quickly lost its shine and stained so easily! Red wine, spices, and fresh flowers(lilies) left a stain we had to clean with a little bit of bleach or Jif! (not recommended) The entire area… Read more

around the tap/sink is completely discolored, it seemed to slowly turn beige/grey and looks very different from the kitchen island bench. Smartstone warranty is 15 months, so they know exactly how long it takes for issues to appear! I contacted the local Rep and was told this is very common for man-made stone products, especially when they get wet or are exposed to sunlight. Nobody told us this when we selected the stone. She offered to send us a cream cleanser to try and improve the look of the stone, but this did NOTHING! We will look at replacing the area around the sink with stainless steel maybe? Something that can take water and sunshine!!! So unfortunately for Smartstone, I absolutely cannot recommend this product. Look at Dekton or Granite instead, I wish we did!! ps. I wanted to leave this review on a Google listing so people considering this product could make an informed decision, but there's no Google listing for Smartstone......that pretty much says it all. :(

Best After Sale Ever – Smartstone’s customer service is truly exceptional, setting a benchmark in the industry for professionalism, responsiveness, and care. From the first point of contact, their team demonstrates, (extra shout out to Poppy, ) that they have a deep understanding of their products and a genuine commitment to meeting customer needs. Smartstone’s… Read more

representatives go above and beyond to ensure the customer is happy. Their communication is consistently clear and proactive, keeping me informed throughout the entire process—from initial inquiries of my problem to delivery. They excel in handling my concerns with patience and efficiency, fostering trust and confidence in their service. Moreover, their dedication to resolving my issues promptly reflects their commitment to customer satisfaction. The team’s ability to seamlessly coordinate further enhances the overall experience. Me choosing Smartstone means not only investing in a high end premium product but also enjoying and being confident in their unparalleled support that makes every stress-free. To conclude, I highly recommend Smartstone.

Looks like natural stone – Beautiful product. With amazing variety of detailed prints. Looks amazingly close to natural stone. Very happy with the look and feel of the product.

In love with my bench top!! – Fantastic experience with Smartstone! From selection to installation, the process was smooth, and the customer service was top-notch. Love my new benchtops!

Luxe look we love waking up to every morning! – Smartstone has given our home the luxe look we were after and we were even more pleased with the finished product than we imagined. Love coming into my kitchen every morning!

Hardwearing and looks great! – My Smartstone benchtop and splashback still look great after 4 years - I would highly recommend this product to my friends and family!

Beautiful looking product, but fails the durability test – Seems to chip & scratch easily, a bit fussy to remove stains, even water leaves a mark, so disappointing for such an expensive product, even the installer managed to leave a mark that is permanent

Very disappointed – On the recommendation of our cabinet maker we used smartstone. It looked great when it was installed. It stained after one day. We were not happy. A rep came to inspect our kitchen. They said that such staining was highly unusual. When the decision came back we were told that the fault was not the company’s and that the warranty would not cover… Read more

the issue. I objected to the clear inference that we had been negligent in some way. This is my worst customer experience I have ever had. The product is faulty and the service shocking. My advice is not to use this product.

Stay away, this is rubbish and false advertising – We built a new house through Halcyon/Stockland and they recommended this product (must have got a under the table deal) within the first two days a chip appeared in the smarts tone on the back of the basin. Please remember we have have just moved in and were living on take aways and had very little dishes to wash. Contacting Halcyon they just… Read more

referred us to Smartstone (maybe it should be called not so smart stone) and they immediately referred to the "warranty" clause and told us we were negligent. Please believe me that this is not a company to deal with, they have no understanding of the quality and backing your product. Avoid

Good experience so far – I've had an arcadia white smartstone benchtop for about 12 months. So far there are no issues and it looks great. We take care of it. Occasionally a particular food has lightly marked it, but I've found a stone benchtop cream cleanser works well to remove. Overall, seems a good quality product. Show details

Wish I could give them 0/5 – I emailed Trevor several times without reply and then sentan email stating he did not reply because he did not know who i was. Well that is correct, why would you know me? I would have been a new customer. So glad I did not purchase anything from them.

Wouldn’t recommend – Found a crack in our smartstone bench 5 years after installation. We are always careful with the bench top and never put anything hot on it nor do we sit or put any force on it. Somehow this crack occurred coming from where it was joined. Got the installer and someone from Smartstone to come out and have a look. Smartstone informing us that we… Read more

must of done something wrong for this to occur and that they don’t warrant cracks in the stone. Then what do they warrant? How do I know it’s not a manufacturing fault in the stone? Clearly after the stone has left their warehouse they take no responsibility for it. After several emails and arguments between smartstone and the installer they finally decided to replace the stone. It is defiantly not worth the hassle, use another company and read their reviews. We still haven’t had the bench replaced, still waiting.

Don't even think about it – Worst purchase made in our new home. PLACING (not DROPPING) my car keys on the bench - chips. PLACING (NOT DROPPING) a dinner plate on the bench - chip. Smartstone say "fair wear and tear" and I must be dropping pots and pans. Sent me a letter explaining force and impact - I am an engineer and their explanation was wrong - just smoke and mirrors.… Read more

I had a Silestone bench fro 8+ years - not a chip out of it. 12 months in - replacing the bench top it is that bad. Chips and flecks out of the bench top - even in areas where there is no everyday use.

Worst decision made!! – We recently finished building a house and decided to use Smartstone in the kitchen and all of the bathrooms. We were told on numerous occasions that the stone is non porous and durable. This is not true!!! Absolutely everything leaves a mark on the stone. It marks very easily and is very hard to clean. I have used this stone as a backsplash and… Read more

even the steam from the cooking process stains it. I have noticed that water marks left from the bottom of plates and mugs also stains it. I once put a plastic bag on my island and realized soon after that some of the colour has transferred from the bag to the stone and it was impossible to get out. Food stains are the worst and when you try to clean those off, you are left with discolored patches. I hate cooking now as I'm constantly worried about stains. We have had the stone for only a few months and it looks terrible!!!! This is not a practical stone to use at all!!! If it wasn’t so expensive I would definitely replace it within a heartbeat.

Would never get it again – We had Smartstone benched put in our kitchen when we built 4 and half years ago. The bench has quite a big crack in it now. So someone from Smartstone came out looked at it and told us that it was heat put directly on the surface that had caused it. I did tell her i used my electric frypan on it 3 times and she straight away said that was the… Read more

cause. However on there site it says that heat put directly on the surface would make it crack the electric frypan is about 2ins of the bench itself so not directly on it. Had i have known this i would never have put it in. There customer service when she came out was not good all she could do was say that it was't there fault and get it replaced by our insurance. I would never tell anyone this product is good.