I loathe it
Moved into a house with Smartstone and read all these reviews on how tough it was... Ha! I spilt some curry dishing up, immediately reached for the cloth and wiped it off. Too late! Couldn't get the stain out. It is so soooo delicate regarding etching and staining that I now put a plastic tablecloth on top when preparing anything but even with that I am still stressed. I have stopped cooking as much as I am so afraid of using it because apparently it's very expensive to repair and requires repolishing to remove etching. When using citrus I do s...o on my kitchen table rather than risk the Smartstone etching. I am too paranoid to even put a vase of fowers on it in case pollen or petals drop and stain. I love juicing but no longer juice as I am too worried it will spill, or splash. Talking to a friend about it and he just bought a house with Smartstone installed. He told me he left a metal coffee container on the benchtop near his sink and water splashed from the sink around the container and he now has a round rust circle he can't remove. I found Smartstone to be 'not fit for purpose'. I loathe it and I am tired of being anxious using it. if you love to cook and or have a carefree household you will find it ruined very quickly. But, if you like to live with the blinds pulled down (direct sunlight will damage it too), you eat out all the time and don't have a carefree household then it 'might' fit your purpose. It does look good if you are after a show home.
Stay away from this company
We had Smartstone benchtops installed throughout the house by our builder. Since day one the stone gets stained very easy. I rented several places before which had quartz benchtops and staining was never an issue. Smartstone won't admit they have a faulty product. Don't make the same mistake I did.
Be very careful with this product!!
Be very careful with this product!! They say that the quartz surface is non-porous and designed to offer high performance with low maintenance….our experience has been quite the opposite. We recently installed the Milan Petra Grigio benchtops in our bathrooms and kitchen and have been very disappointed with the outcome. Wet containers left on the benchtop leave marks that don’t just wipe off and even worse, we have had permanent bleaching around the tap handles in our bathrooms. Smartstone maintain the this has been caused by bleach being left ...on the surface and refuse to accept any responsibility BUT we have never used bleach to clean the surfaces in the bathroom…..soapy water and metho only. Further, even if we had used bleach during cleaning, it would not be left to puddle on the surface and it would be wiped at the time that the bathroom is cleaned. So beware, the surface is not non-porous nor is it high performing and it appears that water and/or cleaning products can damage this surface. We had granite benchtops in our last house and in 15 years never had a problem. We were disappointed with Smartstone’s response to the defects and would never use this product ever again.
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