Smeg SA37X

Surprised by the negative reviews. Mine last about 15 years. I wish I could buy another. This machine had real buttons, and lots of options for use. And it looked great. I dont like the new look buttons on the replacement Smeg model...

So very disappointed! – first bought a smeg microwave in 2015. this stopped working in 2017, and a new one was supplied. Now this one has stopped heating. Back to using my very old Panasonic, which still works perfectly, but which does not fit in the hole left by the smeg. What can I do? Show details

Great appliance-one problem – My SA37X was installed along with 2 Smeg ovens when I had a kitchen makeover in April 2017. I love the look and I have treated them all with TLC. Surprised then to find that the letttering is wearing off the control panel of the microwave. I dont like that! Just wondering if anyone else has had the same problem  Show details ·  1

not cheap but totally worth it – I am so satisfied with the microwave. I was caught in by the brand at first and hesitated if it was worthwhile paying more $ for the brand. However, it works so well and definitely worth the $ I spent on. it has easy instructions, heats up fast and at a appropriate temperature. Especially its unfrozen function, the heat control works so well that it unfreeze the meat and the meat is still raw.  Show details

nice – Works very well and fits perfectly into our kitchen. It's very stylish too as you'd expect from Smeg. It's probably a bit too expensive but I guess you get what you pay for. The materials feel nice and solid and not like cheaper plasticky microwaves. I would recommend this microwave.  Show details

Very Poor – On at least four occasions the cooking tray has jumped off the coupler causing the microwave to cook on one side only. The roller guide is very poor and doesn't appear to fit well at all. Very disappointed as this is not a cheap unit. Main concern is that this problem could cause a fire if I don't keep an eye on it at all times. Received an email… Read more

from Smeg stating that their Service Manager would contact me by telephone. " NO " over a week now and no contact.

Very disappointing – This doesnt cook evenly and is no better than a cheap brand microwave. Ive had it about 12 months and will be buying a new microwave. It doesnt cook evenly at all. Expected more from Smeg. It was on sale when I bought it and I think they were clearing them out for a reason.  Show details

That makes twice now....Very unhappy – So disappointed! Days before Christmas and my _second_ Smeg SA37X microwave starts arcing and smoking. Pretty terrifying! I had been having the same issue others have had with the microwave sometimes stopping being effective after >minutes of use and then I had to wait for it to cool down. But is was at least still pretty usable but then the… Read more

terrifying arcing and smoking. At least it is still covered by the extended warranty I bought, but still doesn't get it working in time for Christmas - such a pain. When the first one failed I had thought it was an unlucky manufacturing fault, I love the microwave aesthetic, features and operations, and so I bought a second one without checking online for reviews. It was out of warranty, so I ordered one overnight and received it the next day. Totally expected better from Smeg....Lesson learnt and will always double check reviews from now on..The quality issue seems to be coming from the same issue for everyone, you'd think they would have resolved it by now!!! It has really surprised me. Be warned, do not buy!!

a little more Expensive but worth it – Its the first Microwave we bought paid more and wow it makes a difference easy to use and very easy to clean , heats up super fast and looks impressive in the kitchen ,had no hassles at all and has very easy buttons and instructions on the panel , highly recommended  Show details

A Happy Customer – Look the microwave is not perfect, but I really rate SMEG appliances as they stand by their products. When my microwave stopped heating a week ago I thought I had wasted my money on a microwave that lasted less than 3 years. I need not have worried because when I contacted the company, they organised for my microwave to be fixed within 72 hours. Well done SMEG for your excellent customer service!  Show details

Very disappointed – Very disappointed: Super loud and vibrates, I must wait for 10 minutes for it to cool down before I could start heating the second item. I purchased it in July 2014. The warranty has just expired in July 2017. I wish I can afford to replace it. My previous cheaper brands have lasted over 20 years.  Show details

Like everyone, this microwave sucks – Replaced it once not long ago, and now it simply stops heating anything after 3minutes. need to wait for 10 or 15minutes 'reload' time then try again, but then usually the heating time lasts 1minute max then dies again. have had multiple issues with smeg, oven, microwaves etc... it costs a fortune to get a technician to come and try to fix… Read more

anything. super unhelpful service, this is by far the worst expensive 'fancy' appliance brand i have ever been using.

Thought it would last longer than this? – This microwave is not even 3 years old and has already decided not to heat even though power is on and display still working. My previous cheaper brands have lasted way longer than this! The warranty has just expired and the cost to fix is way more than buying a brand new one! Would appreciate if instruction to repair is provided if there is an easy fix.  Show details

Excellent product – I purchased this Smeg microwave earlier this year when we renovated our kitchen. It is perfect for our families needs. The functions are easy to use. I love the matching trim kit, but feel the kit is a little overpriced. I would definitely recommend this product to family and friends.  Show details

First microwave ever to stop working – I bought a Smeg SA37X June 2013 it now doesn't work. It sounds as if it is working , lights up and turntable turns. Would not recommend Smeg to anyone as I have had issues with enamel coming off in oven and drip tray strip along door rusted which they replaced but same has happened all in 4 years  Show details

Disappointed – I bought this microwave oven when I renovated my kitchen as it has a matching trim kit. However, within months, it was smoking and arching when I melt butter or even just high fat food. It was replaced by E & S where I bought it from. We avoid high fat content food from then on, but now barely two years on, it smokes and smells even with ordinary… Read more

cooking. I am so disappointed with this product and worse still I am stuck with an ugly hole with the trim kit.

I think this is definitely a design problem and I think this product does the Smeg name a lot of demage.

So disappointed in this product! – We had this microwave built into our kitchen and had to have it repaired several times. When it finally arced and shorted it wasn't worth repairing and as it had to fit the Smeg frame I had no choice but to buy the same model. Now the same thing has happened again. I would love to find one that fits the space but will probably just live without a… Read more

microwave. My oven and stove top are Smeg and I've been quite happy with them but this microwave is rubbish and so disappointing for a company that is supposed to be reputable.

Arcing now not heating – This microwave started to arc gave it a good clean started to work then all of a sudden it stops heating. I have turned it off and on and even left it off for a few hours and no luck.. i also have a designated space that will only fot the smeg microwave it is right next to my smeg oven  Show details

Terrible product! – The microwave has always been very loud from the day we started using it. About 6 months ago, the microwave has started intermittently arcing when melting butter and coconut oil so we avoided using these products in it. Yesterday, after trying to melt coconut oil again, the microwave caught fire. I have owned several microwaves and have never… Read more

experienced this before. We are now stuck with a cavity with trim that only fits SMEG and I don't want another one. Terrible product, would not recommend!

Microwave SA37X - RUBBISH – What a load of rubbish this product is. Purchased July '16, using it since August and have had 2 occasions for repair. 17 days ago it caught FIRE inside, after heating a babies bottle for 20 secs, stopping it after 10 secs. Burn mark inside microwave. Microwave is not getting replaced but repaired and they cannot guarantee that this won't… Read more

happen again. I have a brand new kitchen with all Smeg cooking appliances and thankful nothing else got damaged this time. I wished I had looked at the reviews before my purchase as it has SHOCKING reviews. DONT WASTE YOUR MONEY !!!!! (I would love to talk to Steve Cullen to discuss this)

Smeg SA37X Three microwaves later and three repairs under warranty SHOCKING UNIT – We built our house in 2004 we were recommended to buy a Smeg Microwave SA37X to be built in our kitchen with a trim kit .The first year it stopped working and was covered under warranty that was fine but very dissappointing . After the warranty lapsed the microwave stopped working again and it was not covered under warranty...so total loss there.… Read more

We had to re-purchase another Smeg SA37X as our kitchen is built to only fit this model microwave. . Since then we have purchased another two Microwaves, this time I made sure I had the extended warranty 2+3 years which has been used twice in that period and today the third microwave has just packed up NOT HAPPY SMEG.

Just on 2 years old and short fused – We started to have heating issues last few days then tonight when I was re- heating my sons dinner it short circuited and completely switched off. Only power is the light inside. For such a highly recommended brand you would thi k it would last longer than the 2 year warranty.  Show details

Shocking – The microwave is arcing with nothing in it, and melted the wheels on the turntable... never have I had a microwave that does this before. I'm scared to use it for fear it will blow up, it's lighting up so much. I trusted the SMEG brand, so spent more than intended, only to not be able to use it.  Show details

Noisy and craps itself – Purchased this microwave in Mid/late 2014. Looks great and is a great size inside.... but, it's noisy and doesn't heat food well at all. Heating up leftovers (which would normally take no more than 2 minutes, could take up t 5 minutes and then some. This was noticeable from day 1. But it has been getting progressively worse. Heating up a frozen meal in madness. Up to 15 minutes to heat up a meal that says 8 minutes at 1000 watts.  Show details

Disappointed – Bought a new smeg wall oven and matching microwave on reputation as being a quality product. Only 4 years old the motherboard in the oven went, had a new one installed not a cheap option. Now the microwave is not heating everything's going but no heat seems to be a common problem with this model. Not happy.  Show details

Worked like a dream then crapped itself! – My microwave worked like a dream, was simple to use, efficient, well built and was only a little loud. Four years old and it has crapped itself. Whirring sound and sparks flying out. Very disappointing as I thought I was paying for quality and a bit of longevity. Was told I was better off just buying a new one then getting it repaired.  Show details

Two burnt out in 15 months – Our first one burnt out within a couple days of use. The replacement burnt out 15 month later. We were told to send it for repairs at our expense 20 km away. What an inconvenience! This model is clearly a faulty one. My previous NEC microwave is over 22 years and still going strong after giving it to mum. Smeg should be recalling these faulty microwaves. I have lost my confidence with Smeg.  Show details

smeg sa37x not heating – Bought this microwave in December 2013, together with free standing cooktop and oven and range hood which is also Smeg. had nothing but issues with it. In the last three years had 2 technicians came out to replace two fans and now the microwave does hot heat the food. Call up service centre again but they recommend to buy a new microwave rather… Read more

to repair as it could cost more then the microwave itself, very disappointed. Now have to buy a different microwave and throw away the trim kit in my cabinet.

Not working – Hi, I purchased the same microwave 5 years ago and same thing, its not heating up. Reading at all the reviews about this product we are on the same boat. Don't get me wrong, the microwave was working really good (when it was working), love how it's easy to use and the size, I just love it.. I was still hesitant to get a new one and still tempted… Read more

to have it fix but reading all the comments I will probably be wasting money to have it fix, I am just going to get a new one with another brand I think. Such a waste. I thought this microwave will last us atleast 10 years or more as it is only my husband n myself are using it, and we only use it every now n then as mostly we cook in the stove. So that's why I couldn't undertand what happen, it feels it doesn't last long and with the money you paid against it. Bye SMEG I think..

Great customer service – We've had our microwave for about 3.5 years when it stopped heating any food after running for 1.5 minutes. I contacted SMEG to get an advise whether it is worthwhile getting the microwave serviced or would it make better financial sense to buy a new one. After reading quite a number of bad reviews on the product, I was sceptical whether the… Read more

problem with my microwave can be sorted. However I was pleasantly surprised when Steve Cullen from SMEG replied to my email on the same day and helped to organise a technician to fix my microwave within a few days, the technician was not able to fix the microwave on the first visit due to extra parts that was required. Again Steve helped to organise a second visit within a few days. Outstanding after sales service by SMEG especially Steve Cullen, any product at some stage will develop issue but it is how the company respond when an issue arise showed how good the brand is.

VERY Poor service life – Very similar experience to the negative reviews posted already on this appliance. Only thing more demoralising is to admit that I've gone back three times in order to keep the aesthetic look of the kitchen install. Each microwave has stopped heating after approximately 12-18 months and when seeking repair it is cheaper to replace the item outright. Such poor quality - very disappointing  Show details

So disappointed – I was the proud owner of a new kitchen in which I had installed  SMEG appliances, cooktop, microwave and oven. That was before they were installed!! Upon instillation and beginning to use the new appliances, I have become more and more disappointed and now embarrassed at how BAD these appliances are!!! 1)The microwave, apart from being the… Read more

flimsiest microwave I had ever seen or used, had the dial indicators wear off in less than 6mths.

2)Then the oven in less than 12 months, lost the digital light  so that the time is difficult to read.

3)In just over 12 months I noticed that the oven was cooking MORE unevenly than my very old Westinghouse that I had determine never to buy again because of its uneven cooking.

4)Now, less than 2 mths out of a 2 year warranty the microwave has completely died!!!

I am appalled and sooo disappointed!!!

I was so excited to get SMEG products in my new kitchen and I paid a lot more than I needed to, just to have SMEG!!!

I am sooo upset!!

I know you cant immediately change your products, but for me I feel totally ripped off and conned by false advertising!

At least make a microwave that you can still read the indicators on the dials for the length of its very short life!!!!

With much regret

Serial Number of Microwave #5023923424

Serial Number of Oven #5023990184