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Smiggle
1.6 from 31 reviews

See the Best Office & Stationery Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
2
4 star
0
3 star
5
2 star
2
1 star
22

Sweety

SweetyPerth, WA

  • 7 reviews
  • 1 like

Cheap Pencil Case

published
Product Quality
Customer Service
Store LocationCarousel cannington wa

sloy

sloySouth East Queensland, QLD

  • 7 reviews
  • 5 likes

please get your quality control department to deliver decent product for the price you are charging

published

This is not the first bag we got that keeps tearing of at the hem. For the amount of money you are charging, you could get your manufacturers or factory to get better material and sew better.
The cheap lining frays so easily and doesn't take long to tear. I am sure you know that. Time to buy another smiggles? nah.

Product Quality
Return Claim MadeNo
Juliet

JulietSydney, NSW

  • 2 reviews

Crappy quality, overpriced and bad customer service

published
Product Quality
Customer Service
dieseldawg

dieseldawgACT, 2614

  • 16 reviews
  • 8 likes

Overpriced crap

published

My daughter HAD to have a Smiggle bag. No help from the site staff, just went in and had to sift through all the bags to get what she wanted. Bag isn't even 6 months old and the bottle holder has a big hole in it and stitches are coming out all over. Paid half the price for a high Sierra bag for my boy and it's showing no sign of wear despite him being 10 times rougher with his things.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBelconnen Westfield
See all answers

Susy

SusySouthwest, VIC

Customer service unbelievable

published

Customer service very poor,same as her appearance,no smile,look tired already,Iam the first customer this morning,looklike she just had hang over.no thankyou word after transaction,selling stuff for kids,doesn't mean act like kids,not professional at all

Customer Service
Return Claim MadeNo
Store LocationGeelong,victoria westfield

No exchange

published

The initial visit was pleasant but when I tried to exchange a faulty product I was accused of having dropped it. It was a pop out pencilcase and within 30 mins of my son using it one of the pencil spots didn't pop out properly. When I took it back 2 days later I was told 'It has been dropped' I stated that my son hadnt even put his pencils in it when it was broken. She replied ' Well we wouldn't have sold it like that'! Poor service, poor quality products and over-priced.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCoffs Harbour
See all answers

Esmay

Esmay

  • 4 reviews
  • 5 likes

Absolute overpriced rubbish

published

Purchased a $17 water bottle for my 6 year old daughter. At around 5th week of school the plastic spout started to peel and deteriorate. 2 weeks later she dropped it and it cracked on the bottom causing it to leak. It didnt even last one term! My son has had plastic bottles last one year at half the price. Never again!!! Not happy!

Product Quality
Return Claim MadeNo

Spritz bottle

published

My daughter worked chores and saved up for a water bottle. At $26 that's a lot of chores, but hey she worked for it so I said she can get what she wants. Lasted 5 days, the spray mechanism died. She's devastated, and I don't have a receipt to change it. I'd love to say that's a hard lesson learnt, but gee, I can't help but feel really bad for her.

Product Quality

The customer service at Smiggle is the reason I prefer to online shop

published
Product Quality
Return Claim MadeNo
Empressbat

EmpressbatQueensland, 4304

  • 13 reviews
  • 3 likes

Smiggle Squishies - expensive and bad quality

published

I bought the Catpuccino squishy, because - cat and coffee... who wouldn't. It looked adorable, was soft and slow rising and was lightly coffee-ish fragranced. Trouble was after a few squishes - and hey squishies are meant to be, well, squished, the paint started peeling. I will have to repaint it.

Expensive, bad quality


Nbubs1923

Nbubs1923Victoria, 3020

  • 6 reviews

Fast shipping

published

Online purchases were straight forward but you have to make sure you read the discounts properly as some dont apply to certain products.. pricey overall and you pay for the colours and 'brand' but quality is pretty average. Kids love it so we try to buy items that wont break straight away like diaries to write/draw in.


Fiona27

Fiona27AU

  • 4 reviews

Cheap rubbish!

published

I have bought two kids drink bottles from Smiggle and they are such bad quality (yet ridiculously expensive!)
Both were useless within 2 months. One which was a week old was dropped whilst walking out of school and cracked. Who makes drink bottles for children that aren’t durable? The others hard plastic straw split in half and had to be thrown out. I will not spend any more money on these drink bottles, better off going to Kmart for $5 and get better quality!


Pac

Pac

  • 4 reviews

Waste of Money! No value!

published

Unfortunately my kids like Smiggles products. So I purchased 2 watches, smelly felts, wrist band & school bag. After 24hours ...The Front of the watch falls off often! the watch stops working! The pencil case the felts came in has fallen apart after 7 days and very little use. The school bag threads apart. So it is all poorly made! With a high mark up price! The same value a a cheap $2 or Reject Shop product but 10 times the price.
We wont shop there again.


Leaky drink bottle

published

$27 for a drink bottle that Leaks. I see sooo many complaints with the same issue now. Why are they still being sold?

  • Verified customer

Terrible smell in BRAND NEW water bottle

published

Noticed terrible smell with brand new water bottle when used by my daughter for 1-2 days.
She had tummy ache for 3 days... which could be because of water from this bottle.
Took bottle back to store, staff apologised and refunded.
Checked with another parent who bought same bottle, they too noticed same issue (unfortunately they have lost receipt)
I think this product should be recalled as it is very very unsafe for kids.
Trust me I couldn't swallow half a sip of water when my daughter returned from school with full leftover bottle of water.
You trust a branded product when spending $23 for a just a water bottle....!!

CK18

CK18Melbourne

  • 5 reviews

Love Smiggle

published

I think I have better customer service with smiggle online than I do instore. Always quick with shipment and everything is always perfectly wrapped, the customer service help line is always quick with questions and helpful, where as in store, the customer service is nonexistent, rude and unhelpful, I’m not sure how some people get a job in retail, honestly hence why I give smiggle the 3 star rating, perhaps they would have better luck hiring college students rather than grumpy middle aged woman.


Squishies are expensive but crap

published

Bought a squishy for my daughter. They are more expensive than everywhere else so i thought they would be goof quality but they are worse than the cheap ones.
Fell ripped off


Nothappycustomer

NothappycustomerHunter Region, NSW

  • 7 reviews
  • 8 likes

Disappointed :-(

published

I spent 153 dollars and two things broke in two mins and the n clock was already broken upon opening I'm disgusted


Kitty

KittyCoomera, QLD

  • 4 reviews

Great sale, not so good service.

published

Great selection of sale items during the online Click Frenzy. I had some issues with Afterpay which left me having to pay for shipping which was quite frustrating. Before i checked out i had joined the VIP program hoping to use the advertised discount on items that werent on sale but i didn't receive one. I enquired iinto the matter via the website, and it took nearly a week to get a rather rude and abrupt reply. The Scratch Reward Chart is great, it's been the only one she has stuck with.


Online Purchases

published

Ordered last week and have had no notice of parcel being sent, despite reassurance from their customer service team. Have noticed instore product quality has also dropped significantly.


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Questions & Answers

KrisJ

KrisJasked

There is no way to clean the mouthpiece on the water bottle. This is a mould haven. How do you clean it? We have the spritz water bottle and all I see is bacteria!

1 answer
Empressbat
Empressbat

the Smiggle spritz water bottle can be placed in a Dishwasher, but that doesn't mean the mouth piece gets properly cleaned. I threw the wter bottle away after a month or so as I felt it couldn't be cleaned properly


Kezza

Kezzaasked

How do you get the mould out from the mouth piece please? Cannot take it apart and after paying 45.00 au I think this is a major health problem?

No answers

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Details

Smiggle Online store

Smiggle Online store

2.3
(3)
Smiggle Physical store

Smiggle Physical store

1.0
(10)
CategoryOnline Shops and Office & Stationery ShopsOffice & Stationery Shops and Physical Shops

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