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Smiggle
1.7 from 59 reviews · View Statistics

Reviews

  • Product Quality
    1.4 (32)
  • Return Claim MadeYes (3) · No (28)
  • Shipping
    2.3 (3)
  • Customer Service
    1.9 (18)
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Yvonne M.
Yvonne M.Metropolitan Adelaide, SA

Misleading packaging

published

Bought the sand fantastic kit, picture on box was inaccurate, sand bottles were half full and impossible to work with. Complete waste of money.

Product Quality
Customer Service

Lousy & toxic plastic products, brand and values

published

The products are harmful to the environment and do not benefit children at all, filled with toxic plastic, beware of their "caring" facade hidden with selfish motives, which is to make profits and high salaries for themselves.

The Plasticized Childhood study (Green Chemistry, Sustainability and Education Research Group (GPQV) from the University of São Carlos, commissioned by Instituto Alana) shows that 90% of all toys worldwide are made of plastic materials and are mostly made from Polyvinyl Chloride mixed with phthalates, a toxic substance which can cause cancer and hormonal problems in children. Bisphenols, also present in some toys, are among the toxic substances for children.

Product Quality
Incentivised ReviewNo

So far so good

published

Got some back packs they were so adorable they are still holding up fantasticly and doo good job, so far so good.

Incentivised ReviewNo
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Terrible plastic quality

published

How does a ruler break when used normally? Answer: it's from smiggle. It is a hinged ruler and somehow the hinge snapped.

Product Quality
Customer Service
Jerome P.
Jerome P.Sydney, NSW

Drink bottle

published

When my daughter started school, I bought her a Smiggle water bottle. I thought I could not go wrong considering the amount of bottles of kids I saw owning one of those. I was completely wrong as after only 1 week, the bottle started to leak. As my daughter is 5 yers old, you can imagine that she did own a few other water bottles. None of them started to leak. Smiggle make nice design bottles but the quality is very poor despite being on the pricey side.

Product Quality
Incentivised ReviewNo
L.A.B
L.A.BMelbourne
  • 31 reviews
  • 7 likes

Pencil case

published

We brought a three zip large pink pencil case that had bright pictures of food on it. Really cute design but when attempting to display name with provided cardboard letters we realised there wasn’t enough spots. Considering how popular the name Charlotte is you’d think it would be thought about during design.
Has had a black sparkly sequins backpack for a year and has held up brilliantly and the soft straps make it comfortable and always gets lots of praise along with durable matching lunchbox

Product Quality
Incentivised ReviewNo
LIW
LIWHobart, TAS
  • 23 reviews
  • 4 likes

I love Smiggle online

published

I’ve recently spent probably $600 the last two months on sale items and saved about $250. My child has some difficulties. She loses interest in school due to some disabilities, and Smiggle helps us keep her going. Plenty of things to use over the year this year, at home and school. We love the Safari theme stuff.

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Product Quality
Shipping

Poor quality of squishy toy

published

Dear smiggle people
My granny bought me a smiggle bunny. It broke in the first day. The mouth and eye came off. The ears had cracks in them. I am very disappointed , in fact I was crying.
You should not sell toys like this.
From Bailey.

Product Quality
Customer Service
Rhiannon N.
Rhiannon N.Greater Melbourne (Outer), VIC
  • 2 reviews

Backpack Frayed

published

I bought 2 backpacks on special earlier this year. One Basketball backpack is fine. The other Playstation one looks terrible. The inside black lining is all peeling off. My kids live in Melbourne and have only used their bags for 1 term. Very poor quality for the price. I will not buy them again.

Product Quality
Shipping
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Cathy
CathyPerth, WA

Very disappointed. Request 431938

published

Purchased bag in WA. Paid $39.95 and gave to grandson in Brisbane. Bag started to fray and looked terrible. Purchased yet another in WA and posted to Brisbane for grandson as none available in Brisbane We’re are still waiting for smiggle to reimburse first bag. We sent copy of credit card as proof of purchase as couldn’t find original receipt. Daughter happy to go to chermside branch and return frayed bag but no one from Melbourne getting back to us Now nearly 4 months passed. COVID has caused problems but no excuse not to send email and explain Still waiting smiggle Not very good way to do business. Sorry but I don’t know how to attach emails sent

Product Quality
Customer Service
Mumma88
Mumma88Central Queensland, QLD
  • 2 reviews
  • 6 likes

Bought smiggles back packs to last

published

I purchased 2 smiggles back packs in January 2020 for my two school age children expecting them to last. Within a month my sons back back had ripped. My daughters has also ripped and the zipper is broken.
We had previously Bought backpacks from Kmart and bigw and they are still going strong. I expected the smiggles bag packs to last their primary school years. I’m very disappointed, they were very expensive, more than I would ever normally spend on a back pack but I expected them to last so was happy to pay the money. Won’t be purchasing smiggles brand again.

Product Quality
Customer Service

Rubbish, waste of money

published

Waste of money and over priced. Shop does not honour warranty's and products do not last very long. I brought a couple drink bottles, lunch cooler bags and school bags all broke within a couple of months. Don't waste your money.

Product Quality
Customer Service
M Fitzpatrick
M FitzpatrickSydney, NSW

Extremely poor quality

published

After a few weeks the bag ripped, and the drink bottle that I bought is falling apart with the bottom rubber attachment constantly falling off. Very disappointed considering the price in comparison to other bags it is by far the most expensive but the poorest quality.

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Incentivised ReviewNo
Return Claim MadeNo
Store LocationMacquarie shopping centre
Romana
RomanaSydney, NSW

Faulty and waste if money

published

Microphone was working for 1 day after charging it does not work. Got it as a gift and dont have receipt for exchange. Feel it is a waste of money

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Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Sarakara
SarakaraGreater Melbourne (Outer), VIC
  • 5 reviews

Doesnt Last

published

My daughter got this Smiggle backpack last Christmas so just 8 months ago, and just use the bag in daycare ONCE a week! I can't explain how it could get easily be broken like that. Stiches gone lose and now has holes in both side. I always buy my kids Smiggle stuff thinking that they would last longer than other brands and clearly this is a let down.

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Product Quality
Customer Service
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Questions & Answers

Cooper R
Cooper Rasked
Smiggle

it so bright the colour blind you

1 answer
Cooper R
Cooper R

Yes your

Paula H.
Paula H.asked
Smiggle

What is your return policy on school bags that aren't 12 months old and are peeling inside.

No answers
KrisJ
KrisJasked
Smiggle

There is no way to clean the mouthpiece on the water bottle. This is a mould haven. How do you clean it? We have the spritz water bottle and all I see is bacteria!

1 answer
Empressbat
Empressbat

the Smiggle spritz water bottle can be placed in a Dishwasher, but that doesn't mean the mouth piece gets properly cleaned. I threw the wter bottle away after a month or so as I felt it couldn't be cleaned properly

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