Reviewer Photos & Videos
Harbourtown Biggera Waters
Quality of products is really bad considering you're paying top dollars. The staff wasn't very helpful when I return the faulty product. Not willing to exchange it to similar item as what we bought a month ago was on sale and no longer available, the new item costs more (but it's a similar product). Wouldn't recommend this shop. Very unhappy customer.
Great products that last
Loved doing back to school shopping with Smiggle. The products last for the year and they are always so u Quyen and different styles to other companies. You so pay a bit for these products but they offer great specials too
Worst online shopping experience ever, bags with a chemical smell.
I bought two bags and two bottles for my kids. I've placed my order on 31st Dec and until 7th Jan my order's status was still under 'Order received and awaiting despatch'. I contacted the customer services on 7th Jan, and I received an email said my order has been shipped in the afternoon. I thought everything is ok. However, I received another email to explain one of my good (Deja Vu Drink Bottle) is out of stock, but I check their website, both of my selected bottles are in stocks and it's even cheaper than the price I've purchased. I've cont...acted their customer's services and they said it's because of their system. I wrote again to ask how come the bottle still in stock and no one ever answers me again. And I finally received the bags yesterday. The bag's design is cute but with a chemical smell. Overall the shopping experience with Smiggle is very bad.
Over priced faulty water bottle
I bought for 18 pounds water bottle on the way home my daughter filled up with water she start using we are find out when you closing the water keep dripping you can't closed.
Very overpriced advent calender
I bought the 2019 advent calendar, RRP$39.95 when it was on sale for $25. The RRP is insane for what it contains! The multi coloured pen might be the most value item 1 week in and it doesn't even write properly. On sale it averages $1 per item and another $1 for the box. Terrible value and my daughter is so unimpressed with the contents.
My daughter received a heat colour change pencil case for her birthday and it worked only a couple of times. Checking the packaging it states that this is to be expected, ugh!
Poor Customer Service
I purchased two backpacks from Blacktown store. After making the payment I realised, it was at cheaper price through Online store. I brought this to the store person's attention who refused to match the price and told me if I would have shown this before making the payment, she could have matched it but now she can't do anything..What?? It's completely illogical to me. Btw, I purchased lots of stuff from Smiggle but sorry to say, you have lose a good cutomer.
I have ordered many times and everytime it arrives on time and all products are amazing and exactly as they say. My daughter loves smiggle and I would highly recommend them!
Cheap Pencil Case
My Daughter loves Smiggles ,she bought lot of stuff past few years turn out waste bad quality but I didnt bother to take them back,just thinking may be be she is not using properly, but I never looked while she opening ,but its too much now ,we again bought pencil case costing $37,she sat next to me and open look good so I curiously took and looked and shocked quality of hamming ,sewing of Zipper was bad ,it made me so upset,thinking of all the products we bought and looking at them after few days explained me whole story.I decided to put rev...iew after long time review of water bottle.I being told take bottle for refund but they ask me to exchange in front of so many customers I felt little uncomfortable.too much now I want solution for of all the faulty stuff we bought,cost us so much.so they can replace them with quality stuff.I know my high school going kids still will be buying smiggle stuff .as they started from primary school .I have attached pencil case photos in email last night with receipt at customer service email.
please get your quality control department to deliver decent product for the price you are charging
This is not the first bag we got that keeps tearing of at the hem. For the amount of money you are charging, you could get your manufacturers or factory to get better material and sew better.
The cheap lining frays so easily and doesn't take long to tear. I am sure you know that. Time to buy another smiggles? nah.
Crappy quality, overpriced and bad customer service
Bought 3 water bottles, kids used them for less than 2 weeks, one constantly leaking at the sipping area and the other one actually broke while I was trying to open it to wash. Called the store and was told to come in for exchange. Drove to the store and was told the bottle was dropped but they will exchange. But I have to come back another day because the system is down. Can’t exchange while system is down...but can process buying new products. I asked when can I come back, don’t know it could be a couple of days. I asked are u going to be he...re, maybe not cause I’m going on holidays in 2 days. Wow really? Lots of coincidences! I paid $60 for 3 crappy bottles and then having to drive around to be accused of lying that I dropped the bottle. I didn’t even ask to exchange the leaking one. I paid to expect better quality, instead these are worse than $5 from Aldi or Kmart and poor customer service. Will not enter a Smiggle store ever again. Just so disappointing that consumers have to deal with these attitudes.
My daughter HAD to have a Smiggle bag. No help from the site staff, just went in and had to sift through all the bags to get what she wanted. Bag isn't even 6 months old and the bottle holder has a big hole in it and stitches are coming out all over. Paid half the price for a high Sierra bag for my boy and it's showing no sign of wear despite him being 10 times rougher with his things.
Customer service unbelievable
Customer service very poor,same as her appearance,no smile,look tired already,Iam the first customer this morning,looklike she just had hang over.no thankyou word after transaction,selling stuff for kids,doesn't mean act like kids,not professional at all
The initial visit was pleasant but when I tried to exchange a faulty product I was accused of having dropped it. It was a pop out pencilcase and within 30 mins of my son using it one of the pencil spots didn't pop out properly. When I took it back 2 days later I was told 'It has been dropped' I stated that my son hadnt even put his pencils in it when it was broken. She replied ' Well we wouldn't have sold it like that'! Poor service, poor quality products and over-priced.
Absolute overpriced rubbish
Purchased a $17 water bottle for my 6 year old daughter. At around 5th week of school the plastic spout started to peel and deteriorate. 2 weeks later she dropped it and it cracked on the bottom causing it to leak. It didnt even last one term! My son has had plastic bottles last one year at half the price. Never again!!! Not happy!
My daughter worked chores and saved up for a water bottle. At $26 that's a lot of chores, but hey she worked for it so I said she can get what she wants. Lasted 5 days, the spray mechanism died. She's devastated, and I don't have a receipt to change it. I'd love to say that's a hard lesson learnt, but gee, I can't help but feel really bad for her.
The customer service at Smiggle is the reason I prefer to online shop
My son was given a gift voucher for his birthday in December and during the Boxing Day sale attempted to use it at Smiggle Southland. The EFTPOS was offline at Southland so we were told to go their Brighton store (it was closed). A few days later when we were able to get to the Brighton store, they wouldn't honor the discount we should have received on Boxing Day. I wrote a complaint email on the 4th Jan, no one ever responded despite the customer service team following up twice (they weren't helpful either).
Today received a reply from the R...egional Manager blaming Smiggles incompetent internal processes that she didn't have my email address. (Hasn't changed in the 7.5 weeks since I wrote the original email) No offer of a resolution or actually offering the difference around the discount. The item I purchased has since broken. The quality team who manufacture these products must be as well trained as the Smiggle team in customer service. I've provided feedback directly to Smiggle, if my kids are gifted a voucher for Smiggle in the future I would return it without hesitation and if there was an option for zero stars I would give it.
- Online store
- Verified customer
Smiggle Squishies - expensive and bad quality
I bought the Catpuccino squishy, because - cat and coffee... who wouldn't. It looked adorable, was soft and slow rising and was lightly coffee-ish fragranced. Trouble was after a few squishes - and hey squishies are meant to be, well, squished, the paint started peeling. I will have to repaint it.
Expensive, bad quality
- Online store
- Verified customer
Online purchases were straight forward but you have to make sure you read the discounts properly as some dont apply to certain products.. pricey overall and you pay for the colours and 'brand' but quality is pretty average. Kids love it so we try to buy items that wont break straight away like diaries to write/draw in.
I have bought two kids drink bottles from Smiggle and they are such bad quality (yet ridiculously expensive!)
Both were useless within 2 months. One which was a week old was dropped whilst walking out of school and cracked. Who makes drink bottles for children that aren’t durable? The others hard plastic straw split in half and had to be thrown out. I will not spend any more money on these drink bottles, better off going to Kmart for $5 and get better quality!
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Questions & Answers
What is your return policy on school bags that aren't 12 months old and are peeling inside.
There is no way to clean the mouthpiece on the water bottle. This is a mould haven. How do you clean it? We have the spritz water bottle and all I see is bacteria!
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