Expensive practice with very poor results
It’s taken some years to write a full review of smile solutions- but feel I am in a place to give an educated review.
I first attended for orthodontic work- Invisalign, I had, from memory, two or three rounds to treat my smile (I had relatively straight teeth, as I had already had braces as a teenager, this was a revision to attain a perfect smile). I remember once I had signed up, very little concern was given regarding my smile, the last round of Invisalign left my teeth aesthetically “straight”, however- my bite is very misaligned, and I ha...ve a lot of pain now when opening and closing my mouth- my back teeth do not line up. The orthodontist never addressed this matter - although it is very much a matter for an orthodontist to be concerned about, and I did not know it was an issue until my warranty was void, as originally, this was never an issue and I was only under going Invisalign to straighten my teeth, I never thought this would cause issues to my bite. To finish my smile, I requested composite bonding on three teeth- this was terribly performed by the first dentist, I was left with bulky composites, that looked extremely fake. The dentist who performed the procedure left soon after, and smile solutions agreed to have another dentist fix his work free of charge. This dentist was lovely- however, she shaved down my natural teeth without telling me- to then bond the composites. I now have to permanently retain the composites for the rest of my life as beneath them are un-natural shaved teeth (shaving only happens with porcelain veneers, not composite bonding). I was devastated when this happened, as it was completely not required at all, nor advised prior to it occurring...but there’s nothing I can do to get my natural tooth back. The colour also used for the composite was much more yellow than my natural tooth, and I was told this was the whitest shade available. They basically could not wait to get rid of me as a patient. I have since seen another dentist at a different practice who was able to match the composite shade, and fix the bonding so that it was whiter, and also a better, more natural shape. However, as composite shades fade with time- I am now saving to have porcelain veneers, as I can never return back to my natural tooth. My bite cannot be corrected without further orthodontic work.
I am someone who has always been very, very nervous about the dentist. For that reaosn have avoided many dental appointments over the years because when I was a child I had an awful experience with a filling many years ago. The dentists at Smile Solutions - in particular - Dr Philippa Robinson are so welcoming and make you feel totally at ease. I now look forward to coming to get my teeth checked because I know I am in such good hands (big 360, I know!).
Front teeth matte/Next day cold sore and patches of rough spots on teeth after clean and crack/scratches on 3 teeth.
I have two front teeth composite (resin) veneers, which had high shine and polish on them. Went in for dental clean and check up and now my front teeth are matte and feel very dry. Dentist Dr. Andrea did not repolish them after using abravise disc for clean. Resin veneer is made of plastic material so without the high shine on it, food, stains and plaque sticks to it more easily. Very unhappy and upset about this considering i paid $400 for check up and clean. Appointment felt very rushed and did not feel as though the dentist cared about my ne...eds. I went back there to get fixed to get this fixed by Dr. Casey. The front teeth were polished but not near how they were before. The missed spots in cleaning were only polished, the scaler wasnt even used. I have two inflamated gums at the back of build up of plaque which can develop into gingavitis, which i stated and the dentist replied that my gums are healing nicely. I had to then remind her that it was the missed spots from previous cleaning, thats why I came back. There is still red imflamation there. I will say that nikki who is part of the admin team was very helpful in organising the appointment for me to go back there. She contacted me daily to let me know of managements decision. I have also noticed that there are patches of rough spots on rest of my teeth as did not polish teeth properly. when i scratch nail over some of my teeth, sounds like scratching rock. Every time i eat i need to scrape off the plaque clumps that get stuck to rough spots on surface of teeth where the unpolished spots are (usually plaque develops near gumline not on flat surface of tooth). My teeth were not like this before.
Outstanding service and superior technology!
I have been a patient at Smile Solutions for over 10 years. In that time, I’ve had specialist care for my Invisalign, my wisdom teeth, and just recently had six porcelain veneers. I have been nothing but satisfied by the care and attention I’ve received. Highly recommended! They are so far ahead of the rest of the field.
Not happy with the service. For the large amount of money I paid, I feel let down by smile solutions.
My Orthodontist was very good at selling me the invisalign treatment. Once I had invested my money however, many new details arose which I was not told initially. More often then not I would not even see my orthodontist during my appointments. Everything was done by the nurses, which was no problem for me as the nurses were lovely and I felt confident in them, however on the rare occasion I did see my orthodontist she was always so frantic she never gave me more than a minute or two of her time. I didn't even get a opotunity to ask her questio...ns. Very contrasting to my first meeting with her before I had invested my money. She then went on maternity leave halfway through my treatment, I was told by the nurses she would continue my treatment by corospondance while on leave. What that actually meant which I was - I would have to come in twice as often, to have photos taken then wait a week to here what my orthodontist next instructions were for the nurses before I was to come in again. It was very frustrating to constantly be coming in for what seemed like such breif appointments. My treatment would have been better off handed over to another orthodontist and I would have requested that initially had I been given all the information. Before my invisalign treatment started I was presented with three different payment plans, the one I selected offered a complimentry whitening once my invisalign was completed. During my last appointment, I asked to book in for the promised whitening. The girl on reception told me that as I was not paying anything for the whitening I am not a priority (keep in mind I have just spent $7000 with Smile Solutions on invisalign), which means that I would have to wait 4 months for the whitening and on top of that I need to pay $100 deposit to secure the booking. I said to the girl I don't feel that is correct as I was never told that previously. She insisted if I did not pay the $100 in that moment she would not hold the appointment time for me. Given the amount of money I had spent with Smile Solutions I found the service very poor. I would suggest to anyone looking for Orthodontic work to do your research. I have heard of many great places around Melbourne offering the same treatment for a better price and hopefully with better service than I received.
usually will get appointment the day before my appointment ( I have been using this dental clinic since two years ago) but I hadn’t gotten any reminder for my last appointment for orthodontist and I missed it. I called today for asking if I missed it or not and they don’t even notice it and the attitude is very bad and don’t even apologise for it. Just saying we can’t do anything about it !
Very happy with my dentist
I have had orthodontic treatment, my check-ups, cleans and my teeth whitening here and count myself lucky to have found this place. The location is amazing and the staff are great. My dentist and orthodontist have made me feel so comfortable and now my partner, his sister, my mother and my sister all come here too. Highly recommend this place
Best place in Melbourne
I have nothing but positive things to say about this place. Previously I had gone to get my teeth checked by other 'professionals' but had always left with the feeling that I had been talked to by a con man. After my first visit here I felt as though they really understood what I was after and the advice they had given me for treatment was way more in depth and sounded so much better than other places I had been too. I had some teeth removed which was painless for the first time in my life, same goes for getting my teeth and gums cleaned. I also have braces (which I have had before) but it feels like the orthodontist really cares about his work and isn't just there for a pay cheque. Well done Smile Solutions. I can't recommend enough!
Service with a smile!
It had been several years since my last dentist trip so it's fair to say I was a little apprehensive about this visit! After a recommendation from a work colleague I made the appointment with smile solutions, and I'm so glad I did! Right from the start all of the staff were so welcoming and accommodating. Knowing that I was a little fearful they went out of their way to explain everything to me in detail and answered all of my questions. As it had been awhile since my last dentist appt I needed a few fillings. They explained all of the options ...to me in terms that I could understand, and gave me options to choose from so that I could pick one that worked around my personal life and suited my budget. I would definitely recommend them to anyone! All my work has now been completed and I couldn't be happier!
I was very happy with the treatment I received! The staff were all professional and very understanding of my concerns going in to my treatment. Fast forward a few months and I have a healthy bright smile in time for my wedding! I'll definitely be recommending smile solutions to my friends and family!
- Verified customer
Professional and Pain Free Dentistry
I have just finished up a series of 7 fillings with Dr Sinclair and couldn't be happier with the results and the experience. In each session she was gentle, professional and efficient. The entire thing was virtually painless and completely stress free. Which is a big call from someone who has actively avoided the dentist for several years! once again have a healthy smile!
Fantastic experience at this dentist - who would have thought that was even possible. After performing an incredibly detailed examination of my mouth, explaining everything as she went, my dentist then offered to book me in for a professional clean with a hygienist, an appointment that had just come available straight after. Having never have my teeth cleaned by one before, I was amazed at the difference it made. She was so gentle and my teeth have never sparkled so much!!
orthodontic treatment at SmileSolution is bad
My experience about the orthodontic treatment at SmileSolution is bad. At the beginning, their orthodontist showed me the picture of before and after the treatment of my case. I was really attracted by the after picture of treatment and signed its contract. Then she was pregnant and her colleague was responsible for my treatment. After 1,5 year, he said that "your teeth looks great and that's what we want" while it's still protrude as before, especially, the result is completely different from the after treatment picture their orthodontist show...ed me before. Finally, I canceled it when I already paid nearly the whole treatment fee $7,000. Now I know that how stupid I was when believing in the before and after picture of treatment their orthodontist showed me. The good point at SmileSolution was that their staffs at the reception were really friendly, nice and helpful. They often remind me of the appointment and gave me some free stuffs such wax and tiny brush for cleaning the braces. Actually, I posted this review before but had to remove it because they called eCollect to scare me by asking me to pay the cancellation fee which they said I didn't need to pay for when I canceled my treatment. Now I'm back to my country and feel safe.
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