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Smith & Smith Kitchens

Smith & Smith Kitchens

4.6 from 86 reviews · View Statistics

Reviews

  • Customer Service
    4.5 (12)
  • Timeliness
    4.7 (12)
  • Job Satisfaction
    4.8 (12)
  • Rates and Fees
    4.1 (11)
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trudie k.
trudie k.
  • 2 reviews

Our dream kitchen

published

Right from the beginning Beth helped us design our kitchen by listening to our needs and offering advice on how to achieve our dream kitchen . The paperwork was seamless and every single tradesman that came was on time , efficient and it was evident that they all felt a sense of duty towards the company . Thank you Beth, Randall, Phil,Jay, Don, Andrew and Dave . We are both over the moon with your professional workmanship . The after service was also very prompt. We would not hesitate to recommend you to anyone wanting a quality kitchen .
Trudie and Leonie

Customer Service
Timeliness
Jenny S
Jenny SGreater Melbourne (Metropolitan), VIC

Top service, design, quality and communication

published

Smith and Smith Kitchens were a pleasure to work with . Laurie came up with the perfect design to fit in the space of our old kitchen but with heaps more storage and better function. The finished product is superb with beautifully gliding , self close drawers and cupboards. All the cabinetry is top quality and the staff and tradies were very professional. Highly recommend.

Customer Service
Timeliness
MelbourneBites
MelbourneBitesGreater Melbourne (Inner), VIC
  • Verified

New kitchen

published

Smith and smith were fantastic to work with on such a big project. The designer was able to come up with a simple and workable layout that met our needs with ease (others spent longer coming up with layouts that just didn't meet our brief). The install was rescheduled 3 or 4 times due to lockdown. And each time smith and smith were understanding of our needs, working within the rules and ever so calm. Having shopped around to ensure we engaged a suitable company, we are now so thankful we had smith & smith to manage our kitchen design, manufacture and install.

Customer Service
Timeliness
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Angry
Angry
  • 3 reviews
  • 2 likes

Poor after sales service

published

My kitchen was installed some years ago and overall, I'm happy with the quality. BUT, after sales service to attend to some minor problems was non-existent! Despite numerous calls the service department simply could not be bothered contacting me. I would hesitate to recommend them in future. Mr Smith - you need to greatly improve in this area as this has left a very bad taste in the mouth of a formerly-happy customer.

Customer Service
Timeliness
John and Sue
John and SueGreater Melbourne (Outer), VIC
  • Verified

Very happy again

published

This is our second Smith and Smith kitchen and we found them to be efficient, helpful and friendly again.
Sue our designer gave us some really good ideas and the final product was really great.
Thanks again to the Smith and Smith Team.

Customer Service
Timeliness
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My new kitchen and Laundry, for a second time around with Smith and Smith

published

I love my new kitchen and laundry, again with SmithandSmith. Laurie was my designer, John was an excellent installer, all the trades were expert tradespeople, and together we created the perfect kitchen exactly as I wanted it to be. One year on, it is still perfect and I am now looking at designing my study. Thanks to Laurie and Smith and Smith, they are quality through and through

Customer Service
Timeliness
  • Verified

Very Happy!

published

Smith and Smith replaced our kitchen, pantry and laundry in late 2014. The process was fairly straightforward, with Laurie, our designer, putting together a kitchen that is both functional and high-quality. Installation started on time and the work was completed according to schedule and budget. The work was also completed to a high standard, with a few post-installation issues quickly rectified. We were really pleased with the result at the time and are still happy with the quality and functionality today.

Customer Service
Timeliness
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Mark E.
Mark E.Greater Melbourne (Outer), VIC

Blown away by Mark & Jeanette 13 Aug 2020

published

Can't believe how lucky we were in choosing Smith & Smith. Laly our designer was outstanding. We had no idea what we wanted, Laly put together a design that we instantly loved and was available throughout the project. Many thanks to Stuart who did our Linen cupboard and removed the old kitchen, Bec who did the project management, Greg the installer , Tony the electrician, Don the Tiler, Chris and the team from Marble Exclusive, Jay our Plumber and Rod our Painter and the guys who delivered the cupboards. The people involved in this company all work as a team and you can tell they love what they do. Sooooo pleased.

Customer Service
Timeliness
Kylie
KylieGreater Melbourne (Metropolitan), VIC

Stunning.

published

We are so in love with our new kitchen, tv area and office cabinetry. From the design process with Lynette through to the installation with Phill we cannot fault the process or team, nothing was too difficult. We would highly recommend Smith and Smith.

Customer Service
Timeliness
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Michael012
Michael012Melbourne
  • 77 reviews
  • 27 likes

Very satisfied customer

published

We had Smith & Smith replace our old kitchen, pantry and laundry in mid 2017. Sue Bracy was very patient and produced a professional design which met all our requirements. Regular visits to the Smith & Smith display centre helped our decision making. The project was completed to a high standard and was delivered on time and within budget. All tradies on the job were friendly, competent and considerate. They often helped each other which was good to see. A few minor post installation issues were quickly and happily rectified. We were very pleased with the end result at the time but even more so three years on. A very satisfied customer!

Customer Service
Timeliness
Kate
KateGreater Melbourne (Inner), VIC
  • Verified

An excellent experience

published
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Kamala
KamalaGreater Melbourne (Metropolitan), VIC
  • Verified

Wow What a transformation? Super Happy

published

Love my new kitchen and study area. Bec is amazing and has designed a perfect layout which included an island that I have always wanted. All the tradies were fantastic, would definitely recommend Smith and Smith.

Job Satisfaction
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A.Nicholas
A.NicholasGreater Melbourne (Outer), VIC
  • Verified

Better than we imagined !

published

When we first looked at samples of bench tops, laminates etc, it was hard to imagine what the end product would look like. Not now. We have a superb kitchen. It was expertly and diligently designed by Sue Bracy and installed by the talented Caleb Staaf.
A small negative has to be post installation. This was a little messy, in terms of getting people back in to finish off small jobs.

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Happy customer
Happy customerGreater Melbourne (Outer), VIC
  • Verified

Another happy customer

published

This is my second experience with Smith & Smith Kitchens and, with both renovations, I have been happy with the results. Sue did a great job in designing the latest kitchen and, what's more, she went "above and beyond" when she offered to help with the selection and layout of the wall tiles. Her help and advice were appreciated. Completion took a little longer than expected but Smith & Smith were good at following up on a few things that needed to be done. I was happy with the tradesmen whom Smith & Smith contracted to carry out their various jobs. The office staff provided good customer service. I appreciated them listening to and following up on my questions and requests.

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Wonderful experience

published

We had a new kitchen installed 7 weeks ago, Smith and Smith made the whole experience very easy from the initial design by Deborah to the installation, all the tradies were of a high standard and alleviated any anxieties we had, the end result was amazing, we would highly recommend Smith and Smith for a new kitchen.

Incentivised ReviewNo
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