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Smoke Alarm Solutions

Smoke Alarm Solutions

1.6 from 41 reviews

See the Best Home Care Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
5
4 star
1
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2 star
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1 star
33

Ron

RonDarling Downs, QLD

  • 2 reviews

Hopeless

published
Return Claim MadeNo
1 comment
Ron
Ron

Car

CarFar North Queensland, QLD

  • 4 reviews
  • 6 likes

Endless false alarms

published

They recently updated my system due to QLD regulations. Since then the have had to replace the whole system and a couple of visits to replace single items. Sine the update I have had numerous false alarms. The product they used is a PSA lifesaver LIF5800. I have heard these items don't like humidity. As I live in the tropics the product is not fit for purpose. So why do they install them? Because they are cheaper than the alternatives.

Product Quality
Return Claim MadeNo

Annoying

published
Return Claim MadeNo
ERHK

ERHKVIC

This Firm is Dangerous

published
Product Quality
Return Claim MadeNo

Worse phone service than Centrelink

published

They have a really bad phone service. How does anyone run a company successfully with so many bad reviews? They also left my door unlocked last time they visited my house.

Product Quality
Return Claim MadeNo

FNQuser

FNQuserFar North Queensland, QLD

  • 2 reviews

Poor quality products

published

I don't know how a company like this survives... false alarms in the early hours two days after replacing the previous batch of faulty units... long waits on hold trying to notify them....

October 15th 2019 Update: Really.... this has become an industry

As a tenant, we have no choice but to let these guys into our house. Multiple visits to replace faulty alarms that go off in the middle of the night. They all end up in the cupboard... don't know how they survive?

Product Quality
Return Claim MadeNo

I'm very sleepy

published

Worst Smoke alarm company

published

Came early from work for 3-5pm scheduled appointment and nobody showed up. When I call them at 4.50pm phone instructor without any apologies asked me to reschedule for 8.30-10.30am as the technicians car had a breakdown. Rude as hell.most disgusting and cheap service ever

Product Quality
Return Claim MadeNo
Greg C

Greg CBrisbane

  • 2 reviews
  • Verified customer

They didn't have the correct number of alarms in the house after I got inspected and failed

published

Renovated my house and employed Smoke Alarm Solutions to have the house to the legal standard and annual inspections carried out before I had a final inspection by a building inspection certifier to pass off everything has been renovated legally. Yes you guessed it. Failed, due to the incorrect number of smoke alarms in the property. Paid this alarm company over three years to have this sorted out. Going to another company to have it fixed.

Bad business and lies

published

Had an appointment between 8:30 and 9:30. Rang at 9:30 head office we're going to call the tech to see where he was on the road. Never heard back rang again 1 1/2 hours later to find out that his car had been stolen over the weekend and you didn't have the proper equipment so we might have to reschedule. what!


SHOCKING - BROKE GOOD WORKING ALARMS

published

Marcus

MarcusMackay

A Sham - DO NOT USE

published

Rude unprofessional technicians. Cheap components that are not to OEM specifications, and when I offered to supply my own, three subsequent technicians over four years have verbally abuse me and threaten me that they will have me sued under law quoting the QLD Smoke Alarm Act.


Not Reliable Overcharge takes 20 minutes to get an answer

published

I have been double charged for ANNUAL FEES AND THEN CHARGED AGAIN FOR REPLACEMENT
I am on the phone now for another 10 minutes so far and they have no idea what is going on.


Rodney

RodneyBrisbane

Lucky to be alive

published

We had a fire in our home and our smoke alarms did not go off. Smoke alarm solutions were meant to of checked these alarms the day before but looks they did not do it properly.

We are having to sue smoke alarm solutions as they did not carry out proper safety checks on out alarms for which we paid them to do so.
This could of been a deadly situation but luckily no one was injured from the fire.

Please beware of smoke alarm solutions as it could cost you or someone else's life.

Rodney

RodneyBrisbane

2 star rating says it all

published

They are just just scum. Had one of there employees try to hit on my daughter when he was testing alarms. Spoke to the management there but they where so rude and did not care. Never use Smoke Alarm Solutions

Keep clear of this company

published

Mandz

MandzBrisbane

  • 3 reviews
  • 1 like

Great Service

published

Had Alan come to our rental today. He was an absolute gentleman and made my elderly mother in law feel at ease. Her words - he was old school. Great communication from both technician and the office. Thank you Smoke Alarm Solutions - keep up the great work.


No communication

published

Scheduled a second appointment today, and technician was meant to come out within the hour time frame. Says he knocked on the door, and i did not answer - but why would they not call, especially when 2 cars are at the property.
Now i have to wait another day within a 4hr schedule! Not happy half my day will now be wasted.


Peter

Peter

  • 3 reviews
  • 6 likes

Battery replacement

published

CaroS

CaroSBrisbane

  • 9 reviews

Technician really nice

published

Had a visit today at the house we are renting and I am pleased to say the technician was really nice and professional. Having used Smoke Alarm Solutions in the past for my own properties, and having reason to complain, I was reluctant to have this company visit. However, I had no issues and was pleased with the service.


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Questions & Answers

Randy

Randyasked

My smoke alarm has started beeping once every 10/12 seconds. Does it mean the battery needs to be hanged. Until now I've had no problems.

1 answer
Mona08
Mona08

Ours has done the same frequently lately. What has been your solution?


Get an answer from our members

Details

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