Smoke Alarm Solutions

Smoke Alarm Solutions

Smoke Alarm Solutions
3.3

244 reviews

PositivevsNegative
57% · 13899 · 41%

Return Claim MadeYes · No
Product Quality
3.6
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Reviews

244 reviews
244 reviews
Susan Henley
Susan Henley
 

UNRELIABLE

The company collected the money upfront to upgrade the smoke alarms at our clients house and then 'did not have the staff' to complete the job on time. We explained that we had a tenant starting their tenancy and the smoke alarms needed to be installed as per legislation. After two weeks of trying to arrange this work with Smoke Alarm Solutions, they were 'unable' to do this. We had to arrange the work elsewhere. I WOULD NOT RESOMMEND THIS COMPANY TO ANYONE. THEY ARE UNRELIABLE. Show details
Diana G.
Diana G.
 

Terrible experience

Very poor service. Waited more than 2 weeks for a technician to fix a faulty alarm, despite their terms and services claim next Business day. Show details
Kirsten Marshall
Kirsten Marshall2 posts
 

Service is non-existent! Staff either incompetent or liars

Will never use this company again! I'm still waiting for an emergency technician to come after 7 days of a faulty smoke alarm going off in the bedroom.i can't sleep because of it and they couldn't care less. No resolution from hours on the phone to staff some of who seem to not realize what a smoke alarm is! Repeated broken promises. Service is appalling. Show details
Sarah O.
Sarah O.South East Queensland, QLD
 

Would definitely not recommend

Yikes, I wish I'd read these reviews before I booked this service. They ask you to pay on booking and then don't get back to you. I had to call multiple times and email. Then they say they don't have a technician and can't book you in. Show details
Eunice
Eunice
 

Terrible company and customer service

Terrible service, terrible communication, terrible staff. Have been calling/texting/emailing them for a month about the same thing. The always say they will fix it and in the next week the same issue happens. Ask to speak to a manager and Lee is always “too busy” to answer the 3 times i’ve called. All their 5 star reviews are fake
Sad Stihl buyer
Sad Stihl buyerNorth Queensland, QLD5 posts
 

Terrible management, Terrible service, Terrible booking service

Terrible management, Terrible service, Terrible booking service, I told them my availability and then they book in outside my availability. Going in circles for weeks. The company assumes we should have daily availability and they can come whenever they want, without negotiating a time with the person living there. Offshore outsourced receptionist is a waist of time I gave up after 6 hours of trying. Even the complaints people are of no help. Same CEO running this show as he does with their other Trading Name of "Smoke Alarm Testing Service" and same Terrible management, Terrible service, Terrible booking service there too.
Kat
Kat
  Verified

Terrible service

Terrible booking service. I tell them my availability and then they book in outside my availability. Going in circles for months. The company assumes we should have daily availability and they can come whenever they want, without negotiating a time with the person living there. Offshore outsourced receptionist is unhelpful. Show details
John D
John DMetropolitan Adelaide, SA2 posts
 

Amateur hour

Amateur hour regarding customer privacy and data.

These buffoons were told on multiple occasions that customer data was accessible by outsiders.

Looking forward to the investigations and consequences of their incompetence and ignorance. Show details

Rob t
Rob t
 

Service

Professional and excellent service.the technician was very helpful with everything Show details
Product Quality
Anna
AnnaSouth East Queensland, QLD
 

Superior fast, friendly service

She communicated effectively, confirming the day before of arrival, then 30mins before arrival. Was extremely friendly, fast and efficient. No time wasting and absolutely pleasant through the whole process. I’d happily recommend this business to anyone looking. Show details
Christie
Christie
 

Simply the best

Always pleasant and respectful of my family, pets and home.
Very thorough and helpful with up to date information.
J Emery
J EmeryCentral Queensland, QLD5 posts
 

Great Experience under warranty

One out of 8 of our smoke alarms was faulty and due to it being interlinked it set them all off. I notified Emerald smoke alarms to state that I needed another one, and due to it being discontinued they sent me 8 new ones under warranty to replace the lot. Easy to deal with and great service. I was not expecting them to replace them all. Thanks! Show details
Product Quality
Jv2297
Jv2297Far North Queensland, QLD
 

Slap a sticker on and do nothing

Faulty alarms. Had told the real estate and have had this company come out twice now. Both times they've just slapped a sticker on it with the date saying it works even though it's showing low battery indicator. They've left our main alarm dangling from the ceiling with no battery in it. If anything happens to us, I will be suing this company for its negligence. Show details
Amber P.
Amber P.Far North Queensland, QLD3 posts
 
Anton van Hoof
Anton van HoofGreater Melbourne (Inner), VIC2 posts
 

Efficient, helpfull

Telephone person was helpful and flexible
Mechanic friendly, knowledgeable end on time Show details

Questions & Answers

Randy
Randy

My smoke alarm has started beeping once every 10/12 seconds. Does it mean the battery needs to be hanged. Until now I've had no problems.

Mona08
Mona08  

Ours has done the same frequently lately. What has been your solution?

Details

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