Smoke Alarms Australia

I’ve used Smoke Alarm Australia across multiple properties over the past 10 years and have always found the technicians to be quick, professional, and efficient. My only issue is with the call centre and appointment scheduling. Communication can be difficult, appointments are often given with very little notice, and confirmed times sometimes get changed shortly after booking. More flexibility and reasonable notice would make a big difference.

Absolute dog trash company , they have some call centre in the Philippines who makes appointments consistently cancels and changes the times I’ve organised people to be there to let them in numerous times and been let down it’s been moths since their report was due and they at the last minute change the times I’ve organised then demand someone be… Read more

home, they change the time at 5pm the day before booking I f you’re a land lord of realestate please do t put your tenants through their terrible service if I could give minus stars I would

NOT RECOMMENDED Unauthorised removal of a personal smoke alarm at my daughter's rental property without my daughter's permission. $40 to replace. What gave this person the right to remove property (personal smoke alarm)? I am furious. Should have just done their job and minded their own business. There is no law that states that people cannot add personal smoke alarms for their own piece of mind.

Better than the rest I've experienced – Showed up on time, replaced four alarms. Courteous and thorough. Answered my questions adequately. Thankyou! Highly Recommend! The service is comparable to others I've used for the cost each year. Show reply

Compliance issues Resolved Great service – I wish to congratulate Scott Rymer the National compliance manager for Smoke alarms Australia for his excellent service in following up and dealing with a compliance matter for one of our landlords properties they service for our office. We were told by the strata managers compliance inspectors that wanted to charge over $1,100 to make a property… Read more

compliant when it did already comply and Scott looked into this and challenged and overturned this decision with all the facts and laws to confirm this other company was not truthful and saved our landlords $1,100 of unnecessary work they said was needed. Great work Scott for all your professional and technical advice and hard work to get this result , your a great asset to your company.

Cannot beat the Service – It is rare to get such excellent service and follow-up. I received the Smoke alarms in very quick time, perfectly padded and packed. The next morning I received a personal email with video attachment for Installation. Nigel Ellis asked me to contact him with any queries. So good to be treated so well and not as just another number in the line. Well done Nigel and IPESA. Thank you.

RUDE, DISHONEST, UN PROFESSIONAL, PUSHY, DECEITFUL, AND JUST OUT OF ORDER WHEN CONSIDERING TENANTS WORK COMMITMENTS. I WILL NOT BE THREATEND BY THIS COMPANY TO ENTER MY HOME WITHOUT SUPERVISION OF A PERSON OF MY CHOOSING OR MYSELF I am considering legal action against S.A.A. I also put it in writing and sent to saa the unsupervised entry they… Read more

granted themselves was REVOKED and illegal entry could end in injury from pets being startled.

SMOKE ALARMS AUSTRALIA you will never be get access to my home unless your operator is supervised by an independent person of my choosing

Disrespectful and dishonest business! Do not trust – Shockingly disrespectful to tenants!!!! The people who run this business are disgraceful. Avoid at all cost, and if you can not avoid them, do not trust anything they say!!!!

Harassment ++++ – Terrible service. Harrassing messages, never listen, given 12 hours notice to enter property. Technicians are great but phone operators require training in customer service. So rude and harrassing. Multiple calls each day.

Company doesn't care what their techs do in your home – I had a tech come to my home. Arrived much earlier than agreed, I was still in my pajamas. He turned my electricity off without warning, I lost all the work on my computer. He marched around my home like he owned the place and spoke to me like dirt. I denied him access to parts of my home he tried to enter, including my bedroom. He was… Read more

horrendous, bullying and disrespectful. I complained to the company CEO, they don't care what their techs do. Piece of advice - beware of this company and it's very aggressive and disrespectful techs.

Terrible service from the technician – Had an appointment today for 1.15pm technician didn't turn up I called the office number to discover the technician went to the wrong address the technician contacted me back and acted like he couldn't even be bothered to come back to the correct address to do the job properly he then told me the office would contact me to arrange another… Read more

appointment time. I actually have a job so not always available when it suits them. I find this company very disrespectful and don't care about their customers.

Terrible – Not to be nasty but I couldnt understand a word the girl on the other end if the phone was saying, her accent was so strong.Left the call without really knowing what was going on.I think she had as much trouble understanding me as I did her, as she was getting what I was saying wrong.eg said I was not available at certain times and she was trying to make appointments during those times.Extremely frustrating!!

Waste of service – Waste of times and money for every landlord. Change a damn battery and click to test it. I've been doing mine my whole life why the need some untrained baboon to come out to do it is a waste of my time the the real estate and the land lords. I'm so annoyed with the harassment of calls for the stupid service

Beware Do Not Use Ever – This company sends unsolicited emails through real estate agents investment property rent roll that is cleverly worded to scare you into believing you must use them for yearly smoke alarm testing and water saving devices costing $139. If you do not respond to their email to "opt out" they will go ahead regardless, which of course will constitute… Read more

tresspassing on your property and this company has no legal authority to enter your property. Just a quick money grabbing exercise under the disguise of "We save lives" that they claim. Don't trust them and never ever pay them. Try good hardware shops for smoke alarms or water saver devices and it will save you $$$$$$$$. Disregard their very late recycled scripted response, zero credibility. Read the other extensive negative reviews to see what they are really like. Do Not Use SAA... Simply Atrocious Alarms

Poor customer service – I had an appointment with the company today between 2.30pm and 2.45pm. I finished my hydrotherapy treatment early today to be home at this time. I received a message from Tom the technician at 1.51pm to notify me that he would not be able to attend and would have to rebook. I have disabilities and was home around 1.40pm. This is disgusting and inconsiderate service. No reasons or exceptions why the appointment was cancelled.

Awful. Would give zero stars if possible – Customer service shocking. Completely unable to set a time. As s shift worker, I need to have people turn up at an appropriate time in order not to disrupt sleep; Smoke Alarms Australia is unable to do so, or perhaps does not understand complex instructions such as "after 2PM". Their worker once entered my house while I was asleep, without… Read more

knocking, through turning up 5 hours early for their arranged time, and the next time turned up equally 5 hours early

Plus, it's a service I really don't need.

VERY AGGRESSIVE AND RUDE – DON'T JUST READ MINE, OTHERS ABOUT THIS COMPANY ARE VERY SIMILAR. Maison Property Management [Name Removed] and [Name Removed] did nothing about when I discussed it with them - [Name Removed] said he would get back to me after he spoke to them, nothing. I rang [Name Removed] who said she would get [Name Removed] to chase it up, nothing. Hard to… Read more

lock in a decent time frm the beginning. They cancelled without explanation or decent warning. They then tried repeatedly for early morning time slots prior to Christmas day. Finally, the technician arrived today around 8.30am when expected between 9.12 - 9.22am, and when I told him it was inconvenient. He argued that it would not take long. The technician then blocked the hallway and access from one of the rooms where, he told one of the young ones about to leave for work, that he would not be long. I had told him as he was poking his ladder through my front door (which was left wide open as I had just walked in from watering the garden) that people were getting ready to leave for work. When I contacted the company, I was rudely patronised and told it was my right to complain. I'm not sure who was ruder; the technician or the person texting me when I attempted to complain, at SMOKE ALARMS AUSTRALIA. I advised them I would not have agreed to a time prior to 9.00am. These people cannot simply turn up at anytime and expect (push their way in) admission, let alone prior to 9.00am.

Personal Data warning – Bunnings 10 years @ $32.80 or Smoke Alarms australia (SAA) 10 years @ $1090.00 Some ideas with the money you save Option 1 Maybe holiday in Bali Option2 Buy extra and give them away in your local shopping centre Option 3 A bitcoin flutter ( imagine the potential of this one ) … Read more

https://www.bunnings.com.au/family-first-10-year-lithium-photoelectric-smoke-alarm_p4211423

WARNING ,,,,,,,,, ( opt out if you receive an unsolicited "IMPORTANT COMPLIANCE INFORMATION" email from SAA contact your estate agent immediatly to determine if their database has been compromised (" OPTUS ed" ) or even worse ( you may have been sold without consent ) " digital identity prostitution " Abraham Lincon would abolish digital slave trading if alive today

This is an email from SAA It is important to note that if you have not opted out by 25/09/2022, Smoke Alarms Australia will begin servicing your property to ensure your compliance requirements are being met unless we are instructed by you not to go ahead in writing.

Is this default opt in ambush marketing legal ? Should i contact the Department of fair trading ? "Please advise on the SAA Google Reviews platform as this is a super place for an open forum debate"

act (i) for a removable lithium battery—in the period specified by the manufacturer of the smoke alarm in the instructions supplied with the smoke alarm, in relation to replacing a lithium battery,

"ps have a look at (dorathy dix) avatar reviews i suspect some from the "the mad hatters tea party "

ZERO STARS - Ghastly customer service – Smoke Alarms Australia has extremely bad customer service. As someone who relies on fast, factual details in order to conduct compliance and warranty work, I can't stress how poor the service is. Very long hold times, no correspondence when asked to email, follow-up calls means more waiting on hold and conflicting information. On-site technicians… Read more

are unavailable to speak to so you're forced into having to deal with the call-center team which is painful at best. Real Estate Companies - A V O I D!!! Use someone like QuickCheck, MPS QLD, Queensland Smoke Alarms or basically any other company who is responsive and professional.

Terrible phone representatives – Making an appointment with them is frustrating, the phone representatives will give you one time, sms you a different time and then say their technicians don’t work past 4pm. Even though they’re the ones that booked it in after 4pm. This company shouldn’t be used by real estates for booking in tenants that have jobs. They won’t help you. The technicians themselves are great. It’s the people on the ends of the phone that ruin it for this company.

Unprofessional and harrying Company – I am a tenant, why do landlords and Property managers use this service. Constantly receive txt are you available yes or no. Your response with Yes. They cancel the appointment or don't show. Then phone calls start, same issue its board line harassment. I have spoken to my property manage requesting them not to contact me. Sure enough then continue… Read more

too. I have no issues with trades people doing there job, but this company is the most unprofessional that I have dealt with.

No info when asked about how to switch off alarm – I used to be able to switch off the alarm if it went off. With Smoke Alarms Australia, there is no way to switch off the alarm. I asked them on the phone (I was speaking to an Asian woman who was condescending) how do you switch off the alarm, and she responded I must ring them to come out. I said what if it goes off in the middle of the night,… Read more

and still I must ring them if it goes off. I said I need a pamphlet so if it goes off in the night, I can turn it off. No. There is no pamphlet. Nothing I can do. I have to ring them at 3am. This is SO TOTALLY BOGUS. Not nice people and we have to reply on them with no other information. I live in a Unit so if it goes off, the neighbours can hear it. Oh well, they don't care. It's ridiculous!

Terrible customer service – First red flag about this company is that their phone number has been flagged by Samsung as "Potential fraud". When I passed this information along last year, it wasnt even acknowledged. As a renter I have to make time for these people, but getting an inspection booked is like pulling teeth. They send messages saying they are available the… Read more

following day (not a fantastic business practice right there) with a YES or NO reply system. After months of going back and forth over when they would be available, I had finally been able to say YES to an inspection. Only to have them call the following day, less than an hour before the technician was due, to book for a different day. The lady I spoke with had absolutly no knowledge of the techincian having been booked at all.

Absolutely abysmal service and I would have nothing to do with this company if I wasn't forced to by my property management company.

Excellent – Brooke Pacheco- Business Relations Manager in NSW is so helpful. Brooke reached out to me offering assistance with my role as a Property Manager. She helped me in the sense that I am currently working remotely in a flood affected area and needed help with affected properties that were in our SAA portal. Brooke has a delightful and approachable phone manner who genuinely cared.

Very difficult company to deal with – My last rental used Smoke Alarms Australia. They were nothing but difficult to deal with. We had an issue with our alarms going off (usually in the middle of the night) and we were unable to turn them off. Everytime this happened we were told to remove the alarms leaving the house unprotected. They would then say that they would get someone out… Read more

the next day but they would never turn up. When I would call to ask where they were, there was never a record of an appointment or even what had happened the night before. They would just try to organise for someone to come out the next day leaving the house without working smoke alarms for another night. When they would finally get a technician out they would just replace the alarms with the same product every single time and every single time they would go off again. It was the most frustrating experience. They would never return phone calls when they said they would. The admin staff don't seem to be properly listening to you and when I made formal complaints they never responded to them. The situation was never resolved, we just had to move out as the owners wanted to live in the house. So I dare say the alarms are still going off now. I would never recommend using this company. I am unsure as to how it still exists considering what a poor service/lack of service they provide.

Useless – Contacted me prior to getting the keys to my current lease and told them to contact the agent. Nothing. Continual messages from them asking for an appointment after advising them I am busy one morning per week. They call the agent and I advise the agent of situation. The agent calls them and I get advised they will call me. Nothing … Read more

So I try again after not hearing from them for a week and make an appointment. Got a text to confirm the appointment a day before. Then I get a text at 7pm the night before asking if I can change the time, which I can't.

Get another text advising the appointment has been cancelled so I contact my agent with a summary of this.

How do they stay in business with such poor customer service?

Excellent service from smoke alarms Australia – Excellent people.I have never had an issue with this company.. I've had another company contact me with a similar name..they were rude.please make sure,that you only deal with this company.. informative, respectful and professional.my second year with them.theyll be back again next year. :)

Poor Customer Service – Customer service called me(4.15pm) through real estate to come & check smoke detectors.I was unable to answer the call @ the time but received a text saying they were coming the next morning @8.50am,I replied to the text(YES)to confirm appointment.No one showed up.I asked what happened & they say they never received the text reply.Didn’t really… Read more

care @ all that I had taken the morning off to be there.As a tenant you are pretty much at their mercy as WE are the ones who receive a fine if we can’t arrange a time.

Absolutely terrible customer service – One month to arrange appointment!!! Hung up when I tried to complain. Erased my FB complaint,then didn’t arrive for appointment

DO NOT USE - Harrassed Weekly! – DO NOT USE - I am harrassed every week regarding a smoke alarm inspection. This inspection was completed in November (for a 3rd time in 8 months). They continuously call, when I answer they hang up, then text to offer an appt. I have told 4 of their staff and replied to their text messages saying it was completed. They tell me their technician… Read more

called in sick that day. I have told them multiple times that I had a technician in my house at 9.18am (1hr late) in a Smoke Alarms Australia uniform, IT IS DONE. The keep prank calling and texting. Not to mention the first time they visited, then another technician came again 2 weeks later and neither of us knew why he was here. Their admin/record keeping is beyond a joke. Unprofessional and unorganised.