?
? !
1 photo
Smoke Alarms Australia

Smoke Alarms Australia

1.5 from 37 reviews · View Statistics

Reviews

1.5

37 reviews
  • Product Quality
    1.3 (17)
  • Return Claim MadeYes (1) · No (24)
Previous
Next
Nic

NicWide Bay-Burnett, QLD

  • 4 reviews
  • 1 like

Absolutely terrible customer service

published

One month to arrange appointment!!! Hung up when I tried to complain. Erased my FB complaint,then didn’t arrive for appointment

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Private

Private

  • 2 reviews
  • 1 like

DO NOT USE - Harrassed Weekly!

published
Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
Andy

AndySouth East Queensland, QLD

note from my real estate agency re my 2 rental properties

published
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Home Care Shops

Find out how Smoke Alarms Australia compares to other Home Care Shops

Know better, choose better.

Compare all
Ken C.

Ken C.Greater Melbourne (Inner), VIC

only know charge fees

published

only charge to yearly fee ,

but not attend to the apartment to service .

I do not give rate for this company.

Product Quality
Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
Cath933

Cath933Sydney, NSW

Avoid this company at all costs

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

bullies and do not listen

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Kenneth J.

Kenneth J.Greater Melbourne (Outer), VIC

Worst customer service

published

Booked by my Real Estate Agent.

They messaged with less than 24 hours notice that they can be there. I replied to the sms about 3 hours later after I had moved appointments to clear the time. They said that I missed out on my slot.

I called them and asked them when they would next be in the area and the said they couldn't tell me, because they only organise it closer to the time.

This has happened 3 times now. Their phone staff don't seem to care either, didn't offer any solution to the issue, and just said they would message next time they were going to be in the area.

Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Lionel12

Lionel12Sydney, NSW

Appalling attitude, they don't want people

published

No human decency to directly respond to me, too focused on bus. model and trying to malign owners who require the info. Unprofessional, have to chase them, uncooperative and antisocial/ hostile.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Daniel B.

Daniel B.

  • 3 reviews
  • 1 like

To no use

published

Their call centre is in the Philippines (so not employing Australians), the call centre is also poorly staffed. So double bad. Very cheap alarms. I have informed my property manager not to use its service on my rentals

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Home Care Shops

Find out how Smoke Alarms Australia compares to other Home Care Shops

Know better, choose better.

Compare all
Lhara O.

Lhara O.

  • 5 reviews
  • 3 likes

Dont bother calling

published

I have a beeping electrical smoke alarm and real estate agent have ask for me to give them a call , ive been calling them for 1 hr and no one answered. After every 5mins on hold the call just drop. All numbers i called but nobody did answer

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Kath

KathSouth East Queensland, QLD

Really cheap alarms

published

An alarm that was installed 4 years ago has become faulty already! SAA are saying that a service fee of $99 needs to be paid to replace the alarm even though its within 10 warranty! Cannot get through to anyone on the phone and replies to emails take weeks! Definitely wouldn't recommend

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
SoniaT

SoniaT

  • 5 reviews
  • 2 likes

Dodgy alarms / poor customer service

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!

Service offered to me by the Smoke Alarms Australia

published

I am living in Moonee Ponds.I was so concerned earlier about the safety due to this current pandemic situation. But he cleared all my doubts. 5/5 from me. Fantastic job.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Jeff

Jeff

  • 2 reviews
  • 2 likes

What a pointless company

published

Never can keep an appointment.. misses appointments when there booked and don't show up . Do not use these time wasters ! Looked like the so-called technion was stoned off his head !

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Are you for Real

Are you for RealMid North Coast, NSW

  • 4 reviews
  • 12 likes

Poor Hygiene and Social distancing practices - Risk.

published
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Home Care Shops

Find out how Smoke Alarms Australia compares to other Home Care Shops

Know better, choose better.

Compare all
HMC

HMCSydney, NSW

TERRIBLE SERVICE! Would never recommend or use again.

published

Didn't show up to appointment. When you try and call they keep you on hold and then the line goes dead, presumably so they don't have to speak with you. When you write a note of complaint there is no sense of apology or concern. In fact, there's no response. Not sure what the customer service process is, but ignoring an unhappy customers seems to be a key component.

Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Sylvester Wijaya

Sylvester WijayaSydney, NSW

ABSOLUTE HORRIBLE

published

Comes to test the alarm and triggers it badly for the rest of the day. 5:30am in the morning causing a nuisance to everyone - pathetic workers take ages for worker to return. Absolutely not happy with this service whatsoever. Inexperience and stupidity has caused this

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
5star

5starSouth East Queensland, QLD

  • 2 reviews

Emergency service was great

published

I returned home from work at 2pm yesterday to 5 linked RF smoke alarms going off for no reason. After hushing them, they continued to go off every 10 mins. As you can imagine it was totrure listening to them go off. I contacted Smoke alarms australia at 3pm. They had a technician out by 5pm who was outstanding. Apologies I didnt get his name. Instead of servicing and checking what was causing the fault he simply said, "Ill replace the lot that way you know your right." He stayed until nearly 7pm getting them all up and running and nothing was too much trouble. I was concerned after reading the reviews on here about using them but have complete confidence in the service they provide after recieving it first hand.

Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
JR000

JR000Sydney

  • 2 reviews
  • 3 likes

Bullies and threatened to access my property without consent

published

Constant harassing messages, but will not return calls when you try to call back. They have threatened to access my home without consent and issued a notice to me that has no legal basis, but suggests it does.

Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Emma

EmmaGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Wish I could give minus stars!

published

Have had these guys out 3 times over the past 2 years. They ALWAYS reschedule, cancel without letting you know or just don't show up! The technicians themselves are nice and even them do t like the company and the way they work. Terrible terrible customer service. Do not use these guys!!

Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 2

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members and Smoke Alarms Australia representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.