Dont bother calling
I have a beeping electrical smoke alarm and real estate agent have ask for me to give them a call , ive been calling them for 1 hr and no one answered. After every 5mins on hold the call just drop. All numbers i called but nobody did answer
Really cheap alarms
An alarm that was installed 4 years ago has become faulty already! SAA are saying that a service fee of $99 needs to be paid to replace the alarm even though its within 10 warranty! Cannot get through to anyone on the phone and replies to emails take weeks! Definitely wouldn't recommend
Dodgy alarms / poor customer service
DO NOT USE THIS COMPANY!
They replaced my smoke alarm 5 years ago and now that it's faulty we have been told they will only replace it if we join their subscription service for $99 a year (the smoke alarm is worth $30)! Reported to Ombudsman who confirmed that as the smoke alarm is faulty it should be replaced (under warranty for 10 years) but they are powerless to make them replace the item.
Smoke Alarms Australia could not care less, offered no assistance of any kind and were only willing to assist if I re-joined their subscription service.
Poor Hygiene and Social distancing practices - Risk.
At a time when we are all meant to be practicing social distancing I am concerned with what I just witnessed in my own home. I have been keeping low key as I am in a high risk group due to having diabetes and reduced lung capacity. While not overly concerned with getting Covid-19 I still like to minimize risk as I don't want my family to get it just yet..
I just had the man from Smoke Alarms Australia come to my home (after having problems with them on your end about getting an appointment). They have come into my house to check the alarms and...
TERRIBLE SERVICE! Would never recommend or use again.
Didn't show up to appointment. When you try and call they keep you on hold and then the line goes dead, presumably so they don't have to speak with you. When you write a note of complaint there is no sense of apology or concern. In fact, there's no response. Not sure what the customer service process is, but ignoring an unhappy customers seems to be a key component.
Comes to test the alarm and triggers it badly for the rest of the day. 5:30am in the morning causing a nuisance to everyone - pathetic workers take ages for worker to return. Absolutely not happy with this service whatsoever. Inexperience and stupidity has caused this
Emergency service was great
I returned home from work at 2pm yesterday to 5 linked RF smoke alarms going off for no reason. After hushing them, they continued to go off every 10 mins. As you can imagine it was totrure listening to them go off. I contacted Smoke alarms australia at 3pm. They had a technician out by 5pm who was outstanding. Apologies I didnt get his name. Instead of servicing and checking what was causing the fault he simply said, "Ill replace the lot that way you know your right." He stayed until nearly 7pm getting them all up and running and nothing was too much trouble. I was concerned after reading the reviews on here about using them but have complete confidence in the service they provide after recieving it first hand.
Wish I could give minus stars!
Have had these guys out 3 times over the past 2 years. They ALWAYS reschedule, cancel without letting you know or just don't show up! The technicians themselves are nice and even them do t like the company and the way they work. Terrible terrible customer service. Do not use these guys!!
Technicians are nice but........
I wish I could give this company 0 stars only getting one cause of the nice technicians people harass you daily they are over persistent and will arrange times and will work against you and not with you the technicians are usually nice but the administration side of the things are rude pushy and disgusting
If I could rate it less than one star I would
Been booked in on four different occasions to get my smoke alarms serviced. On all four occasions they are yet to turn up. Cancelled twice and simply not shown up the other two times. I moved into my new house over two months ago and am still waiting for them to be done. If my house burns down, I wonder who is liable for the smoke alarms?? Smoke Alarms Australia is an absolute joke.
Calls/texts on the premise that your agent asked them to contact you.....had agents name, company and my number somehow. My agent knew nothing about it. Absolute scam. If this mob contact you, please Speak to your agent first before unwittingly letting these people into your house.
Poor service, terrible company
A smoke alarm test was organised with Smoke Alarms Australia by my real estate agent. Securing a date for them to arrive was a hassle since they always send requests by SMS at the very end of a day for a meeting for the following day or the day after that. After responding, I didn't hear back from them for more than a month. Then they cancelled and failed to show up for two appointments. When they did finally arrive they only partially replaced the alarm and did not return to complete the process until a month later.
This company has terrible communication with its customers and is completely unreliable in doing what it's supposed to do.
Harassed my via calls and txt
Then turned up un announced and replaced 0ne battery out of 4
Now only 1 week after are calling me again to make an appointment loke they have never been to my house.
For god sake i have tue battery and photos of the mess the worker left on my floor.
Bloody hopelessness at its best
I am a tenant and have only one smoke alarm in my house. It has not been working for 4 months now. Agent finally contacted smoke alarms australia to set up an appointment. Was first contacted by them 3 weeks ago and after 5 phone calls still have not managed to set up a time to have the alarm replaced. I have given them a number of days that I am available but always get told their technician is not in my area and they will need to call me back. Useless company.
Left message and call back request twice, no respond
After long wait I left a call back request, but none was received after a few days. Then I left a message for call back, none also was forthcoming. Finally I have to wait on the line until I get someone on the other end. There is no point trigger the call back and leaving message options as no one will respond... Just have to wait on hand free until someone pick up the phone on the other end. Indian service/
Incompetent, rude and misinformative
For two years in a row, this company has proven their incompetence. Last year, they called me asking to get in to my apartment to check the alarms. I had no idea who they were, my realtor never told me about them and they're asking to access my apt during the week when I'm not home? Pfft. I told them I'd confirm with the realtor and get back to them. I confirmed and called them back, then advised that as a tennant with rent to pay, I clearly have to work to make that money. As such, M-F 8-6 is out of the question - they can come on a week...end. The Filipinas on the phone always say 'OK, I'll look in to what's available and call you back'. It's never the same lady to call back, always a different one with the same spiel because no notes were left. After weeks of this harrassment, I asked for a supervisor who confirmed that not only were no notes ever left from any call, but that someone had actually marked my unfenced apartment complex as 'Unable to open locked gate' on my profile..?! Only after the supervisor was involved did I get a Saturday consult. This year was worse! They sent an SMS first to tell me they were going to call - kinda like sending someone a facebook message to say I'm going to email you about an upcoming phone call. Then they called and we went though the same dance. They were calling while I was in Denmark (ie during the night while I slept), never leave voicemails (I only knew it was them because of all the complaints on Reverse Australia), I call back and am on hold with roaming charges for an age. Supervisor never came to the phone when I wanted to complain about women on the phone not listening to me, etc, etc. I actually called my realtor to explain the situation - she emailed SAA detailing that I was abroad and when I return to Australia am only available on Saturdays and requested the first Saturday after my return. As my realtor is paying them on behalf of my landlady, you'd expect that they'd at least respond. They didn't. I came back to Australia, available to take the calls, suddenly they stop! They also continued to ignore the emails sent from my realtor. When the requested Saturday passed, I tried calling them again on a day where I had nothing to do, so could wait and wait on hold. I got a supervisor who confirmed Saturday is totally possible. Once I got this supervisor, things started going well - it was organised smoothly, the guy came on Saturday morning and was friendly and quick, no problems. But, the entirety of their call centre staff are completely inept. Don't even bother training them - fire them. They harass and bully and it's just not worth it. I know it'll happen again next year, because my realtor probably has no intention of telling my landlady, so nothing will change, but if you're going to pay for this service - GO TO A COMPETITOR! They'll be less work, it'll reflect better on you and you're less likely to lose a tennant over them.
Do not use this company. Service person arrived, changed smoke alarm batteries - said they may beep for up to an hour and left a 1300 number to call if they kept beeping. After 2 hours they were still beeping - called the 1300 line a number of times - was left on hold for 15 mins and then finally cut off. Have changed smoke alarms myself and never had this beeping issue. Called my own electrician and he said to check that batteries had been installed properly - sure enough, they had been installed incorrectly with polarities swapped around.
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